Académique Documents
Professionnel Documents
Culture Documents
Bibliography
Barrentine, L.B. Concepts for R&R Studies 3e, ASQ Quality Press, Milwaukee, WI,
2003.
Bishara, R., and M. Wyrick. "A Systematic Approach to Quality Assurance Auditing."
Quality Progress, vol. 27, no. 12, December 1994, pp. 67-70.
Bowersox, D.J., & D.J. Closs. Logistical Management, The Integrated Supply Chain
Process, McGraw-Hill, New York, 1996.
Breyfogle, F., J. Cupello, & B. Meadows. Managing Six Sigma. New York, John Wiley
& Sons, 2001.
http://www.bsiamericas.com
Campanella, J. (ed.) Principles of Quality Costs: Principles, Implementation, and Use, 3d
ed., ASQ Quality Press, Milwaukee, 1999.
Crosby, P. 1979. Quality is Free. New York: McGraw-Hill.
Deming, W. 1982. Out of the Crisis. Cambridge, MA: MIT Center for Advanced
Engineering Study.
Deming, W. 1982. Improvement of Quality and Productivity through Action by
Management. National Productivity Review 1(1) (1981-1982): 12-22. Reprinted in
Sower, V.E., J. Motwani, & M.J. Savoie. Classic Readings in Operations Management,
Ft. Worth, TX: Dryden, 1995, pp. 231-247.
Dessler, G. Human Resource Management, 10th ed. Prentice Hall, Upper Saddle River,
NJ, 2005.
Dodge, H.F., & H.G. Romig. Sampling Inspection Tables, Single and Double Sampling,
2nd edition, Wiley, New York, 1959.
Duncan, A. J. Quality Control and Industrial Statistics 5e, Irwin, Homewood, IL, 1986.
Evans, J. Creative Thinking in the Decision and Management Sciences, Southwestern,
Cincinnati, OH, 1990.
Farago, F.T. Handbook of Dimensional Measurement, 3rd edition, Industrial Press, New
York, 1994.
Feigenbaum, A.V. "Total Quality Control." Harvard Business Review 34:6
(1956): 93-101. Reprinted in Sower, V., J. Motwani, & M. Savoie. Classic Readings in
Operations Management. Ft. Worth, TX, 1995, pp. 307-321.
Feigenbaum, A.V. Total Quality Control, 3rd edition, McGraw-Hill, New York, 1983.
Kaplan, R. & D. Norton. The Balanced Scorecard: Measures that Drive Performance.
Harvard Business Review, vol. 74, no. 1, January-February 1992, pp. 71-79.
Kepner, C., & B. Tregoe. The Rational Manager: A Systematic Approach to Problem
Solving and Decision Making, McGraw-Hill, New York, 1965.
Krishnamoorthi, K. Reliability Methods for Engineers. Milwaukee, WI, ASQ Quality
Press, 1992.
Leenders, M.R., & H.E. Fearon. Purchasing and Supply Management, 11e, Irwin,
Chicago, 1997.
Levin, M. Improving Product Reliability: Strategies and Implementation. Milwaukee,
WI. ASQ Quality Press, 2003.
Lindsay, W.M., & J.A. Petrick. Total Quality and Organization Development. St. Lucia
Press, Boca Raton, FL, 1997.
(Malcolm Baldrige National Quality Award) 2005 Criteria for Performance Excellence
(business), ASQ, Milwaukee, WI, 2005.
(Malcolm Baldrige National Quality Award) 2005 Education Criteria for Performance
Excellence, ASQ, Milwaukee, WI, 2005.
(Malcolm Baldrige National Quality Award) 2005 Health Care Criteria for Performance
Excellence, ASQ, Milwaukee, WI, 2005.
Measurement Quality Division. The Metrology Handbook, ASQ Quality Press,
Milwaukee, WI, 2004.
Miles, M., & A. Huberman. Qualitative Data Analysis: An Expanded Sourcebook, 2nd
ed. Sage, Newbury Park, CA, 1998.
Mills, C.A. The Quality Audit: A Management Evaluation Tool, ASQC Quality Press,
Milwaukee, 1989.
MIL STD 105E, Sampling Procedures and Tables for Inspection by Attributes,
Government Printing Office, Washington, DC, 1989.
MIL-STD-1235
MIL-STD-1520C
MIL-STD-1916
MIL-Q-9858A
Montgomery, D.C., Design and Analysis of Experiments, 3rd edition. Hoboken, NJ:
John Wiley & Sons, 2005.
Montgomery, D. Introduction to Statistical Quality Control, 5th edition, Wiley, New
York, 2005.
Morris, A.S. Measurement and Calibration for Quality Assurance, Prentice Hall,
Englewood Cliffs, NJ, 1991.
Oakes, D., & R. Westcott (eds.). The Certified Quality Manager Handbook, 2nd edition,
ASQ Quality Press, Milwaukee, WI, 2001.
Osborn, A. Applied Imagination, 3d edition, Scribners, New York, 1963.
Pennella, C.R. Managing the Metrology System, 3e, ASQ Quality Press, Milwaukee, WI,
2004.
Parasuraman, A., V. Zeithaml, & L. Berry. SERVQUAL: A Multiple-Item Scale for
Measuring Consumer Perceptions of Service Quality. Journal of Retailing 61(1), 1988,
12-40.
Parnes, S., R. Noller, & A. Biondi (eds.). Guide to Creative Action, Scribners, New
York, 1977.
Pryor, M., J. White, & L. Toombs. Strategic Quality Management. Dame, Houston, TX,
1998.
http://www.pyzdek.com
Quality Glossary. Quality Progress 35(7), 2002, 43-61.
Quality System Requirements QS-9000-Second Edition, February 1995 (fourth printing
July 1996).
Rabbitt, J.T., & P.A. Bergh. The ISO 9000 Book, 2nd edition. New York: Quality
Resources, 1994.
Rice, C. "How to Conduct an Internal Quality Audit and Still Have Friends." Quality
Progress, vol. 27, no. 6, June 1994, pp. 39-41.
Roy, R. A Primer on the Taguchi Method. New York: Van Nostrand Reinhold, 1990.
Shewhart, W. 1931. Economic Control of Manufactured Product. New York: D. Van
Nostrand Co., Inc. Republished in 1980 as a 50th Anniversary Commemorative Reissue
by ASQ Quality Press, Milwaukee, WI.