Brian Ghilliotti

October 21st, 2016

Computer Networking Internship Journal
Professor Christopher Parden
(Quinnebaug Valley Community College, Danielson, Connecticut)
Frontline Supervisor: Michael
Location: Plainfield Central Middle School
Time Spent: 5 hours
I again met up with Michael at the Central Middle School in Plainfield.
We started the day off in the musical education classroom entering product keys to activate
device driver software that enabled keyboards to interact with the classroom PCs. He also
checked to see if all keyboards were linked to the various PCs by reviewing the PCs device
manager.
During this process we noticed that one of the computers had a faulty fan. We restarted the
computer and noticed a POST error stating that there was a non-operating fan. We
disassembled the tower to see if there was anything we could do on the spot for the fan, and
concluded that the fan would have to be reordered and replaced. Michael then reassembled
the tower and entered into the computers BIOS system to override the POST startup failure,
enabling the computer to continue rebooting despite the inoperable fan. The other computer
tower fan was working.
Then we responded to a service help request from the Health Sciences teacher. She wanted
the two computers in her classroom to send print jobs to printers in an adjacent room, which
was not happening. Michael knew that the schools IT Director, Andy, had made changes to
Plainfield School Districts Active Directory (AD) policies to enable this, but for some reason
this did not get pushed down digitally.
He showed me codes that allowed technicians to see what AD policies were implemented to a
particular device at the command line level. To use these command line codes, you need to
log in to the command line environment as an administrator. He then showed me the Event
Viewer which was another tool that could be used to see what errors occurred during the AD
updates. The Event Viewer was accessible as an administrator as a GUI. He noted the files
processes that were erroneously executed, clicked on them, and wrote down an error code.
He explained he would look into this code in more detail later on.
We went back to Michaels office and tied off some loose ends with the mobile laptop power
recharging cabinets (also known as COWs). We then drove to Moosup (CT) Elementary School
where I assisted Michael in setting up wireless access points and video teleconferencing
equipment that was to be used by the teachers for a planned webinar covering the use of an
on-line grading common system that was to be implemented throughout the Plainfield School
District. After this was completed, we drove back to Plainfield Highschool, where we started
discussion of the computer digital imaging process. At that point, I had to go, as my ride had
arrived.