Académique Documents
Professionnel Documents
Culture Documents
The scope of the Quality Management System i.e. what's included in the Quality System
Like any high-level document, the manual must be written in such a way that it provides
employees, customers, auditors and other interested parties with a sound overview of how your
organisation satisfies customer requirements.
Write the manual so it is useful, and in a tone that makes sense for your business (and market).
Use your house style and branding. Remember your different types of audience - a classic
mistake is writing a manual 'for the Standard' or 'for the auditor'. Don't.
Should I use separate documents for the QM, Procedures and Forms?
Exclusions
Some exclusions are permitted but the exclusions are limited to the Product Realization
requirements (ISO9001:2008 Section 7). Where exclusions are declared, the quality manual
must clearly define which requirements have been excluded with detailed justification for their
exclusion.
Excluded requirements must not:
1. Affect the ability of the organisation to meet customer and regulatory requirements
2. Affect the ability of the organisation to provide conforming products or services
An sample of a justifiable exclusion might relate to design and development; if a company does
not undertake design and development activities then Clause 7.3 would not be applicable.
In order to exempt your company from a requirement; a statement such as the following would
suffice:
Our company does not engage in designing, developing or changing the design of the products
we manufacture. To this end, our quality management system does not encompass product design
and development processes and therefore, paragraph 7.3 is not applicable to our business and has
been excluded.
Exclusions are only permitted where an element of Section 7 is genuinely not relevant to the
company, an audit may ask for evidence!
Should I use separate documents for the QM, Procedures and Forms?
names of process owners, as well as show how customer processes interact with organisational
processes.
Just writing about it is not enough the QMS must also be implemented
Start with the assumption that you're currently doing all (or most) of what ISO 9001 asks
Ask your Suppliers and Customers for a PDF copy of their Quality Manual
Use a Quality Manual Template - start your documentation out on the right track!
External links