S ANDRA F.

DOYLE
Cary IL 60013 847.769.3506 sandradoyle33@gmail.com
https://www.linkedin.com/in/sandradoyle33

SENIOR SOFTWARE QUALITY ASSURANCE LEAD

SOFTWARE DEVELOPMENT LIFE CYCLE ~ QUALITY ASSURANCE ~ PROJECT MANAGEMENT
Software Engineering
Application Testing
Mobile Testing
Technical Troubleshooting
Software Requirements
Quality Assurance
Testing Methodologies
Test Plan Design
Cross-Team Collaboration

Analytical, highly adaptable professional with extensive experience developing,

deploying and evaluating systems aimed at improving quality and efficiency.
Skilled in aligning end-user needs with long-term resolutions to complex IT
challenges. Track record of success.
Skilled troubleshooter continually focused on identifying, isolating and resolving
technical issues.
Strong knowledge and comfort within Microsoft-based server environments, along
with all peripheral processes.
Accomplished communicator skilled in building and strengthening relationships
across functions to drive cohesive, strategic operations.

BENCHMARKS & MILESTONES

Delivered 3 new major global software releases, and 9 monthly maintenance releases per year.

Managed SPRINT contract upgrades project requiring extensive testing.

Integrated Agile and Scrum methodologies into software engineering processes.

Successfully implemented the first testing methodologies and process for AFNI, improving quality of
applications.

Designed new software, business management, and sales processes.

CAREER PROGRESSION
J.P. MORGAN CHASE Chicago, IL
2002-Present
QUALITY ASSURANCE LEAD
Collaborate with IT and third party vendors to understand new releases, develop testing programs that address
areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, and
usability, design test plans, scenarios, scripts, or procedures, serve as liaison between business and development
teams through project phases.
Achievement: Delivered 3 new major global software releases and 9 monthly maintenance releases each
year while meeting best-in-class quality standards and on-time delivery.
QA/UAT Testing: Write test strategies and plans. Review test conditions to ensure proper coverage;
participates in QA/UAT defect reviews and resolution. Facilitate both high level and low level technical design
sessions and reviews. Create automated scripts until the shared services team took over automation, Oversee
automation efforts by shared services team. Create and execute test conditions and cases for mobile testing of
Android devices. Use ALM for Requirements, Test Cases, Test Execution and Defects. Use JIRA to track
development tasks.
Project Management: Develop project plans, track milestones and metrics; report project status. Identify
potential jeopardy of schedule and identify /mitigate risk. Participate in change control process.

S ANDRA F. DOYLE P AGE 2

CAREER PROGRESSION (CONT.)
CAP GEMINI ERNST AND YOUNG CHICAGO, IL
2000-2001
SOFTWARE QUALITY ASSURANCE PROJECT MANAGER
Managed SPRINT contract upgrades project, developed and reported project metrics, supervised and evaluated
testing personnel, monitored and tracked project milestones and deliverables, conferred with project personnel to
identify and resolve problems, directed and coordinated activities of project personnel including assigning duties,
responsibilities, and spans of authority to project personnel, and prepared project presentations for management
review.
Achievement: Successfully deployed project to production meeting delivery and quality goals.

Project Management: Monitored the performance of project team members, providing and documenting
performance feedback, prepared project status reports by collecting, analyzing, and summarizing information
and trends.
AFNI BLOOMINGTON, IL
1999-2000
TEAM LEAD
Supervised and evaluated testing personnel, developed testing methodologies and implemented a software testing
process, responsible for ensuring the comprehensive testing procedures were completed for all projects, developed
and managed schedules to ensure timeliness and that deadlines were consistently met, conferred with project
personnel to identify and resolve problems, assessed current and future customer needs and priorities through
communicating directly with business partners, vendors, and end users.
Team Management: Motivated, developed, and directed people as they worked, identifying the best people
for the job. Identified measures or indicators of software performance and the actions needed to improve or
correct performance, relative to the goals of the project.
STATE FARM INSURANCE BLOOMINGTON, IL
1998-1999
CONSULTANT, TEST COORDINATOR/LEAD
Used an Access database to create and maintain a library of test cases and test cycles. Monitored the test
environment for stability, managed quarterly releases of the application, wrote technical design documents,
monitored bug resolution efforts and tracked successes, created and maintained databases of known test defects,
directed and coordinated activities of project personnel and implemented training programs including job aides.
Project Management: Monitored the performance of project team members, and monitored program
performance to ensure efficient and problem-free operations.

TECHNOLOGY PROFICIENCIES
Protocols:

Oracle, Tomcat, Agile, SQL, SnagIT, Toad/SQL Developer, Proficient with MS Office
suite, Word, Excel, and PowerPoint, SOA Services, Jira, ALM, Mobile

EDUCATION AND CERTIFICATIONS

ASHFORD UNIVERSITY, Currently Attending
BUSINESS INFORMATION SYSTEM PROGRAM
SUFFIELD UNIVERSITY, 2004
BACHELOR OF COMPUTER SCIENCE
LINCOLN SCHOOL OF COMMERCE , 06-06-83 05-19-84
ASSOCIATE OF APPLIED SCIENCE - PARALEGAL
SOUTHEAST COMMUNITY COLLEGE, 01-06-82 06-07-83
ASSOCIATE OF APPLIED SCIENCE - LEGAL STUDIES