Chapter 7: Training Human Resources

1. Define orientation and discuss why employee orientation programs are vital
to the acclimatization of new employees to the organization

2. Define training and discuss why a strategic approach is important, and

introduce the four phases of the training process

3. Identify three types of analyses used to determine training needs

4. Discuss straining design, learner readiness, and ability to learn

5. Explain internal, external, and e-learning as training delivery approaches

6. Give an example for each of the four levels of training evaluation

7. Describe the importance of intercultural competence training for global

employees

Chapter 9: Performance Management and Appraisal

1.

Identify the components of performance management systems

2. Discuss important employee performance measures, including individual

performance factors

3. Explain the administrative and developmental uses of performance appraisal

and the legal implications of performance management

4. Describe the decisions concerning the performance appraisal process

5. Introduce the methods of appraising performance and their advantages and

disadvantages

6. Discuss the importance of training managers and employees about

performance appraisal, and give examples of several rater errors

7. Identify several concerns about appraisal feedback and ways to make it more
effective

Chapter 10: Compensation Strategies and Practices

1. Identify the three general types of compensation and the components of each

2. Discuss four issues associated with strategic compensation design

3. Describe the various pieces of legislation that affect compensation strategies

and practices

4. Outline the process of developing a base pay system and describe the two
means of valuing jobs

5. Outline the process of developing pay structures

6. Explain two ways individual pay increases are determined

Chapter 12: Managing Employee Benefits

1. Define a benefit and identify four strategic benefit considerations

2. Distinguish between mandated and voluntary benefits

3. Discuss the shift of retirement plans from defined benefit to defined

contribution

4. Explain the importance of managing the costs of health benefits and identify
some methods of doing so

5. Describe the growth of financial, family oriented and time off benefits and
their importance to many employees

6. Summarize benefits communication and flexible benefits as considerations in

benefits administration

Chapter 13: Health, Safety, Security, and Risk Management

1. Define health, safety, security, risk management, and the young workers
program

2. Identify the basic provisions of the occupational health and safety legislation,
recordkeeping, and inspection requirements

3. Discuss the issues surrounding hazard control, including WHMIS and

ergonomics

4. Explain workplace violence as a security issue and describe some

components of an effective security program

5. Discuss the activities that constitute effective safety management

6. Describe three workplace health issues and how employers are responding to
them

7. Specify several global health, safety, and security concerns

Chapter 15: Union/Management Relations

1. Describe what a union is and explain why employees join unions

2. Discuss decline in union membership in Canada

3. Explain the roles of the federal and provincial governments in labour relations

4. Discuss the stages of the unionization process

5. Describe the issues involved in preparing for contract negotiation

6. Describe the typical collective bargaining process

7. Explain the grievance procedure and why it is important for employers