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RESEARCH DESIGN
3.1
Introduction
In this chapter, it will be describe the method of planning the strategy of the research. It
will be explained on the entire process of the research starting from the conceptualizing a
problem in writing the research report. It will cover the research methodology and
procedure undertaken in this study
3.2
Purpose of Study
This study will be utilized using the method of descriptive method for the purpose of the
data collection. According to Burns and Grove (2003), descriptive research is
designed to provide a picture of a situation as it naturally happens. The study will
be described about the challenges and issue arise in management of Baitulmal institution.
The study aims to investigate the information on how the institutions manage their
operation. The research will be focus on the comparison between Baitulmal in Malaysia
and Baitulmal in Indonesia. The descriptive case study will describe the issues arise in
the management control of Baitulmal institution that cause problem for them. The
research investigates on what the real challenges faced by both of Baitulmal institution in
managing its institutions. The challenges faced by the institution will focus for the issues
on the year by year especially on the current year of 2016. It will explore the impact of
challenges and issues arise to the management of Baitulmal institutions.
3.3
Type of Investigation
The research was use the clarification investigations whereby Baitulmal institution
implementation in Malaysia and Indonesia are differ to each other. Baitulmal in
1
Indonesia focus more on fund mobilization among the poor people because it provides a
combination of social intermediation and social capital with added Islamic finance value
as cited by Permata Wulandari and Salina Kassim, (2016) In the other hand, institution
Baitulmal in Malaysia focus more in the task of planning and distributing society's wealth
in the whole socio economic and political set-up of the nation as stated by Bayu Taufiq
Possumah and Abdul Ghafar Ismail, (2012).
3.4
3.3.
3.3.1 Observation
Observation is one of the primary data collection methods. During
the whole industrial training program, researcher has made an
observation at Operations Department and other related department such
as customer service department about how they manage every project
they received. In Operation Department, researcher can observe how they
manage the logistics operation procedure such as selection of
transportation mode and clear understanding on how they work hard to
fulfill the customer requirements
3.3.2 Interview
Individual interview has been conducted between the researcher
and customer service since they are the people that involve in operations
procedure. Interview also conducted with the Managing Directors, with
years of experience they help me in preparing the information and
conformation on this study.
process charts will help to illustrate into data on the understanding the
business nature of Merong Freight Sdn Bhd.
The data are getting from the standard of operating and procedure of
logistics process in Merong Freight Sdn Bhd. Its consists the overall
logistics operating process. Its used to support the first objective where it
showed about the process chart as guidance to be followed. Unfortunately
there are some barriers on the content analysis because some of the
material and information is private and confidential which cannot illegally
been disclosed without prior permission. Other barriers is the total logistics
process that can be changed due to unexpected external problems.
3.4
List of Interviewees
Respondents
Position
Years of
Puan Zarina
Managing Director
26 Years
Puan Azlina
Managing Director
13 Years
Experience
3.5
Interview protocol
researcher and
respondents to identify the advantages and explore the readiness of the firm in
implementing green logistics in industry. The respondents are the directors of the
firm itself that manage the company operations and the accountant of the firm.
The interviewer will ask questions to get information regarding the advantages
and readiness of the firm in implementing green logistics. Interview session was
recorded to keep the information. Before the interview session started the
researcher already prepare the list of questions that need to ask.
3.6