Is Manual

ComfortVIEW
Installation and Start-up

Manual
Introduction ............................................................... 1
About this Manual ................................................... 1
Terminology ................................................... 2
Conventions Used Throughout
this Manual ..................................................... 2
Overview ...................................................................... 3
Product Versions .......................................................... 3
Installation Steps ............................................ 4
Product Package ............................................. 4
Single-User Version ................................................ 5
Local Site Operation ...................................... 6
Remote Access to a Workstation ................... 6
Modem Access to a
Remote CCN .................................................. 7
Printer Operation ............................................ 7
Multi-User Version ................................................. 7
Local Site Operation ...................................... 7
Remote Access to a Workstation ................... 9
Autodial Gateway Access to a
Remote CCN .................................................. 9
Printer Operation ............................................ 9
Hardware Requirements and Setup ....................... 11

Hardware Requirements ........................................ 11
Computer ...................................................... 11
Video Resolution and Display ..................... 13
Printer Requirements .................................... 13
Required Ancillary Devices ......................... 14
Optional Ancillary Devices .......................... 15
Hardware Setup ..................................................... 15
Internal/External Modem ............................. 15
ComfortVIEW Access Key .......................... 15
Configuring Internal Hardware
I/O Components ........................................... 15
Use of Serial PC Cards ................................. 16
Windows Installation ................................................ 19

Guidelines and Prerequisites ................................. 19
File System ................................................... 19
Networking ................................................... 19
Windows XP File Sharing ............................ 20
Other Required Information ......................... 21
Video Resolution .......................................... 22
Emergency Repair Disk (ERD) .................... 22
Event Viewer ................................................ 22
Changing the Windows Computer Name ............. 23
SQL Server Installation ........................................... 25

Installing SQL Server ............................................ 25
ComfortVIEW Installation ..................................... 29

ComfortVIEW Versions ....................................... 29
Before You Install ComfortVIEW ........................ 29
All Versions ................................................. 29
Single-User Version ..................................... 29
Multi-User Version ...................................... 29
Installing the Server .............................................. 31
Single-User Installation ................................ 33
Multi-User Installation ................................. 34
On Completion of Single-User and Multi-User
Installation .................................................... 35
Re-starting Computers with USB
ComfortVIEW Access Keys ........................ 35
Installing the Client ............................................... 36
Installing the Standalone System .......................... 37
ComfortVIEW Start-Up .......................................... 39

Multi-User Version ............................................... 39
Server Start-Up ............................................ 39
Specifying Workstation Names ................... 40
Client Start-Up ............................................. 40
This document is the property of Carrier Corporation and is delivered on the express condition that it is not to be disclosed,
reproduced in whole or in part, or used for manufacture by anyone other than Carrier Corporation without its written consent, and
that no right is granted to disclose or so use any information contained in said document.
Carrier reserves the right to change or modify the information or product described without prior notice and without incurring any
liability.
2007, Carrier Corporation
Printed in U.S.A.
808-238
Rev. 12/07
Single-User Version .............................................. 44

Specifying Workstation Names ................... 45
Backing Up the Database ......................................... 47
ComfortVIEW Directory Structure ....................... 47
SQL Server Directory ........................................... 49
ComfortVIEW Database Setup ............................... 51
Installing New Equipment Help and Graphics
Files ............................................................................ 53
Re-installing and Upgrading ComfortVIEW
Software ..................................................................... 55
Before You Upgrade to a New
ComfortVIEW Version ......................................... 55
Before You Re-install Your Current
ComfortVIEW Version ......................................... 55
To Reinstall or Upgrade ........................................ 55
To Manually Shut Down Client Services .... 56
Reinstalling or Upgrading ............................ 56
Uninstalling ComfortVIEW Software .................... 57
Prior to Uninstalling .............................................. 57
Guidelines .................................................... 58
Appendix A ................................................................ 59
ComfortVIEW Operating Systems and Database
Engines .................................................................. 59
Appendix B ................................................................ 61
System Files .......................................................... 61
Appendix C ................................................................ 63
Windows XP NetBEUI Information ..................... 63
Appendix D ................................................................ 67
RS-232/485 Converters ......................................... 67
Appendix E ................................................................ 71
Setting Up Printers for Use with ComfortVIEW .. 71
Index .......................................................................... 79
ComfortVIEW is a trademark of Carrier Corporation.

Intel is a registered trademark of Intel Corporation.
Microsoft, Windows, and SQL Server are registered trademarks of Microsoft Corporation.
ii Acrobat Reader Copyright 1987-2000 Adobe Systems Incorporated. All rights reserved. Adobe, the Adobe
logo, Acrobat, and the Acrobat logo are trademarks of Adobe Systems Inc.
Manual
Revisions
The ComfortVIEW Installation and Start-up Manual is catalog
number 808-238, Rev. 12/07. This revision replaces catalog number
808-238, Rev. 3/06.
The following changes have been made since the 3/06 version.
Section/Chapter
Changes
Throughout Manual
1.
Changed Sybase SQL Anywhere to Microsoft

SQL Server 2005 Express.
Overview
2.
Under Installation Steps, added a note stating

that SQL 2005 must be sourced locally.
Hardware Requirements and Setup
3.
Added a note stating that for new installations

operating system must at a minimum be
Windows XP Pro Service Pack 2 with
Microsoft .NET Framework 2.0.
ComfortVIEW Installation
4.
Under Before You Install ComfortVIEW and

under Installing the Server, added a note stating
that if MSDE is installed on the computer, you
will only be allowed to perform the Client Only
installation option.
Appendix A
5.
Updated table to include ComfortVIEW

Version 3.2 and Microsoft SQL Server 2005
Express.
iii
iv
Introduction
Alarm Manager
Introduction
About this
Manual
This manual provides instructions on installing and starting up your

ComfortVIEW software.
The manual is divided into thirteen sections.
Overview describes ComfortVIEW single-user and multi-user
product versions and how they operate locally and remotely. It also
includes a list of general installation steps.
Hardware Requirements and Setup provides details about hardware
requirements and settings.
The next three sections include installation guidelines and detailed
procedures for Microsoft Windows XP, Windows 2000, Windows 2003 Server, SQL Server, and ComfortVIEW for server,
client, and stand-alone workstations.
Start-Up contains procedures for starting up a multi-user client/
server system, and also a single-user system.
ComfortVIEW Setup provides information helpful in setting up your
database.
The final sections contain information and suggestions about general
system operation and maintenance, including the following:
Performing database backups

Updating Carrier equipment help and graphics files
Reinstalling and upgrading software
Uninstalling ComfortVIEW software
The Appendixes provide miscellaneous information such as:
a table listing ComfortVIEW and ComfortWORKS versions

along with their corresponding operating systems and SQL
database engines.
a list of ComfortVIEW system files.
Windows XP NetBEUI installation information.
Terminology
The following terms are used in this manual:

ServerA computer running ComfortVIEW communication, user
interface, service, and database software.
Client with CCN CommunicationA computer on a local area
network running ComfortVIEW communication and user interface
software.
ClientA computer on a local area network running
ComfortVIEW user interface software only.
Conventions Used
Throughout this Manual
Throughout this manual the term:
ComfortVIEW single-user version refers to ComfortVIEW

operating in conjunction with the Microsoft SQL Server
2005 Express database management system. It is important
to note, however, that ComfortVIEW single-user version
will also operate with the Microsoft SQL Server database
management system, if this database has been installed on
your computer prior to the ComfortVIEW installation.
ComfortVIEW multi-user version refers to ComfortVIEW

operating in conjunction with the Microsoft SQL Server
database management system.
All Windows XP instructions assume that you are using XP's

Classic (traditional Windows) view.
Overview
Alarm Manager
Overview
Product Versions
ComfortVIEW operates under the Microsoft Windows XP Professional, Windows 2000 Professional and Server, or Windows 2003
Server operating system. ComfortVIEW multi-user version operates
in conjunction with the Microsoft SQL Server database management
system, while ComfortVIEW single-user version operates in conjunction with the Microsoft SQL Server database management
system.
ComfortVIEW can operate on a standalone computer or across a
local or wide area network on multiple computers in a client/server
arrangement. You should purchase the proper product version for
your needs. Each version is described below:
ComfortVIEW single-user version is intended for use on standalone
computers that are not connected by means of a local area network.
It can however, be installed on a computer connected to a local area
network, if desired. It also can be used to dial in to and access other
ComfortVIEW systems installed on remote computers. You need a
ComfortVIEW single-user version package for each computer on
which you intend to install ComfortVIEW. The single-user version
permits one user to log on at a time.
ComfortVIEW multi-user version is used on multiple computers that
have been connected to a local area network. You can also use it to
dial in to and access other ComfortVIEW systems installed on
remote computers. You need only one ComfortVIEW multi-user
version package for each local area network installation. This
version, when fully installed, provides you with one computer acting
as the ComfortVIEW server and several other computers, all on the
same local area network, acting as ComfortVIEW clients. This
arrangement permits a common ComfortVIEW database to exist on
the ComfortVIEW server, and it allows coordinated operation of all
ComfortVIEW client workstations. The multi-user version permits
up to 5 users to be logged on simultaneously.
Installing your single-user or multi-user software requires you to
perform the following sequential steps for each ComfortVIEW
workstation.
Installation Steps
1.
Set up computer hardware I/O components (internal modem,

local area network adapter card, RS-485 serial communication interface).
Note:
2.
Your computer supplier may have completed this

step already.
Install the Windows 2000, XP, or 2003 Server operating

system software.
Note:
Your computer supplier may have completed this

step already.
3.
If ComfortVIEW is to be used to access other ComfortVIEW

systems remotely, install the Remote Access Connection
Manager Service (Dial-up Networking).
4.
For the multi-user version only, install Microsoft SQL Server

database management system software. For up to 5 users you
can use SQL Server Express. For more than 5 users, you must
use SQL 2005 Standard or Enterprise. (ComfortVIEW single
user Version 3.2 integrates the SQL Server Express database
installation process automatically, as part of the installation.)
Note:
Installation of SQL Server is only required on the

ComfortVIEW server computer. ComfortVIEW
client computers do not require SQL. SQL 2005
Standard or Enterprise must be sourced locally.
5.
Install ComfortVIEW software.
6.
Configure ComfortVIEW start-up parameters.
You will find information for each of these steps in this manual.
Product Package
Your ComfortVIEW product package contains the following material:

ComfortVIEW CD-ROM Contains your ComfortVIEW software
and is used during software installation. Keep this CD-ROM in a
safe place after installation is complete, as it may be needed for
system upgrade or repair.
Documentation ComfortVIEW documentation is provided in
hard copy and in electronic format on the ComfortVIEW CD-ROM.
The electronic manuals are installed on your computer as part of the
ComfortVIEW installation in the CVIEW\HELP subdirectory.
Adobe Acrobat Reader software must be present on your computer in order to access these files. The Acrobat Reader file is
included on the ComfortVIEW CD-ROM and, if necessary, can be
installed by double clicking on the file AR40ENG.EXE, which is
located in the ADOBE subdirectory. Each manual is described
below:
ComfortVIEW Installation and Start-up Manual Provides

you with instructions on installing ComfortVIEW and
starting up your system. To access this document, simply
double click on the file IsManual.pdf.
ComfortVIEW Operation Manual Provides you with stepby-step instructions on using ComfortVIEW features and
functions. To access this document, simply double click on
the file OpManual.pdf.
ComfortVIEW Access Key A programmed device that establishes the capacity of your ComfortVIEW system. This key, which
must be attached to the ComfortVIEW server computer, limits the
number of concurrent user logins. It is a required element on every
system. Users cannot log into ComfortVIEW without this key in
place.
ComfortVIEW Mouse Pad
Microsoft SQL Server A database management system designed
to operate under Windows. This component is only required and
included with ComfortVIEW multi-user version.
Note:
Single-User
Version
International customers must purchase Microsoft SQL

Server separately.
You can use the single-user version in three ways: on a local CCN,
to access a remote CCN, and to access a remote ComfortVIEW
workstation.
Local Site Operation
The most common use of the ComfortVIEW single-user version is

monitoring a building on site. This method directly attaches the
ComfortVIEW workstation to the Carrier Comfort Network bus.
See Figure 1. You can also have multiple workstations running the
ComfortVIEW single-user version, each connected directly to the
Carrier Comfort Network bus.
A Carrier Comfort Network serial communications interface is required for each workstation attached to a CCN.
If, however, CCN to Ethernet converters are used, only a
LAN connection is required. In this case, networking is
also required.
Note:
Figure 1
Single-User Version
Set-up
Internal/External Modem
communication
to/from remote
ComfortVIEW
workstation
PRINTER
S E RV E R D ATA B A S E
CARRIER COMFORT NETWORK
4
1
S1
S2
Remote Access to a
Workstation
SYSTEM
ELEMENT
(COMFORT
CONTROLLER)
S1
S2
SYSTEM
ELEMENT
(19XL
CHILLER)
The ComfortVIEW single-user version can be accessed remotely via

modem by any ComfortVIEW workstation. This mode of access
requires an internal or external high speed modem. When
ComfortVIEW is accessed remotely, it acts as the server in a client/
server relationship with the calling ComfortVIEW workstation. As a
server, ComfortVIEW shares database information and coordinates
actions to be taken on the Carrier Comfort Network.
Note:
SYSTEM
ELEMENT
(AHU)
The database resident in the calling workstation is not

affected by any operations the user performs at the remote
site.
Figure 2
Service Support System
Setup
Modem
communication
to remote
C o m f o r t V I E W Wo r k s t a t i o n
PRINTER
S E R V E R - D ATA B A S E
CARRIER COMFORT NETWORK
AG
W
S1
S2
AUTODIAL
G AT E WAY
AG
W
S1
S2
AUTODIAL
G AT E WAY
AG
W
S1
S2
AUTODIAL
G AT E WAY
S I M U LTA N E O U S C O N N E C T I O N S T O M U LT I P L E S I T E S
Modem Access to a
Remote CCN
The ComfortVIEW single-user version can access numerous remote

CCNs using an Autodial Gateway or an internal or external modem
connected to the computer. The Autodial Gateway or modem must
be purchased separately and installed on the CCN or PC, respectively. You can make simultaneous phone connections to several
remote CCNs if you have several Autodial Gateways and/or modems on your local CCN. See Figure 2.
Printer Operation
You can attach a printer to a ComfortVIEW workstation. Multiple

printers may be employed. Typical uses for multiple printers include
dedicating printers to print alarms originating from specific building
areas, and dedicating a printer for report output.
Multi-User
Version
Local Site Operation
You can use the multi-user version in three ways: on multiple local
CCNs, to access a remote CCN, and to access a remote
ComfortVIEW workstation.
The most common use of the ComfortVIEW multi-user version is
monitoring a building on site using several ComfortVIEW workstations in a local area network client/server arrangement. This method
directly attaches a ComfortVIEW workstation to the Carrier Comfort Network bus and connects all workstations to a local area
network. See Figure 3 for a typical installation example.
Figure 3
Multi-User
System
Setup
CLIENT
CLIENT
WINDOWS
WINDOWS
2000/XP
2000/XP
LOCAL AREA NETWORK

MODEM
C O M M U N I C AT I O N
TO/FROM
REMOTE
COMFORTVIEW
W O R K S TAT I O N
WINDOWS
PRINTER
CLIENT WITH
C O M M U N I C AT I O N
S O F T WA R E
I N S TA L L E D
2000/XP
S E RV E R D ATA B A S E
WINDOWS
2000/XP
CARRIER
COMFORT
NETWORK 1
WINDOWS
2000/XP
CARRIER
COMFORT
NETWORK 2
4
1
S1
S2
SYSTEM
ELEMENT
(AHU)
Note:
SYSTEM
ELEMENT
(COMFORT
CONTROLLER)
SYSTEM
ELEMENT
(19XL
CHILLER)
S1
S2
A Carrier Comfort Network serial communications interface is required for each workstation directly attached to a
CCN. If, however, CCN to Ethernet converters are used,
only a LAN connection is required.
For local sites with several CCNs, you would directly attach each
CCN to be monitored to a ComfortVIEW workstation on the local
area network. Figure 3 shows a CCN attached to the ComfortVIEW
server and a CCN attached to a ComfortVIEW client. Once a CCN
is attached to a ComfortVIEW workstation, it is accessible by all
workstations on the local area network.
8
Note:
In order to access information from controllers connected

to the CCN attached to the client with communication, the
ComfortVIEW server must be operational and communicating with the client over the LAN.
Remote Access to a
Workstation
You can access the multi-user version server workstation remotely

via modem from any ComfortVIEW workstation. This mode of
access requires an internal or external high speed modem. When you
access ComfortVIEW remotely, it acts as the server in a client/
server relationship with the calling ComfortVIEW workstation. As
a server, ComfortVIEW shares database information and coordinates actions to be taken on the Carrier Comfort Network.
Autodial Gateway
Access to a Remote
CCN
The ComfortVIEW multi-user version can access numerous remote

CCNs using the Autodial Gateway Option or an internal or external
modem. The Autodial Gateway Option must be purchased separately and installed on the CCN or PC, respectively. You can make
simultaneous phone connections to several remote CCNs if you
have several Autodial Gateways on your local CCN. See Figure 2,
Service Support System Setup.
Printer Operation
You can attach a printer to any ComfortVIEW workstation on the

local area network. It is accessible by all other ComfortVIEW
workstations. Multiple printers can be employed. Typical uses for
multiple printers include dedicating printers to print alarms originating from specific building areas and dedicating a printer for report
output. ComfortVIEW users can have access to all printers on the
Windows network for these operations.
10
Hardware
Requirements
and Setup
Alarm Manager
Hardware
Requirements
and Setup
Your computer vendor must verify that the computer hardware and
printers purchased to run ComfortVIEW are compatible with the
Windows operating system you will be running (XP/2000). The
hardware should be on the Hardware Compatibility List delivered
with your Windows XP, Windows 2000, or Windows 2003 Server
software. Microsoft supports only devices that are on the Hardware
Compatibility List. If one of your devices is not on this list, contact
the device manufacturer to request a Windows XP, 2000, or 2003
Server device driver, if one is available.
Note:
Hardware
Requirements
Computer
The minimum operating system for new installations is

Windows XP, Service Pack 2 with Microsoft .NET Framework 2.0.
The minimum computer hardware requirements for ComfortVIEW

are:
ComfortVIEW Server or Stand-alone System with Windows 2000
Professional Operating System
Pentium 600 MHz processor with 256K cache RAM
512 Mb of memory
4 Gb hard disk with 1 Gb free for ComfortVIEW
CD-ROM drive and controller
17" 800 x 600 super VGA non-interlaced monitor
800 x 600 video graphics adapter card with 4 Mb RAM
Server: Integrated Network controller, PCI Network card, or
PCMCIA Network card (laptop)
Note: A standalone system does not require the presence of a
Network card.
One free serial port or PCI slot for ComfortVIEW - CCN communication (direct connection)
Parallel port or USB port for ComfortVIEW key and optional
printer
ComfortVIEW Server or Standalone System with Windows 2000/
2003 Server Operating System
512 Mb of memory
4 Gb hard disk with 1 Gb free for ComfortVIEW
Network card.
11
printer
ComfortVIEW Client with Windows 2000 Professional Operating

System
128 Mb of memory
2 Gb hard disk with 500 Mb free for ComfortVIEW
Integrated Network controller, PCI Network card, or PCMCIA
Network card (laptop)
Optional serial port or PCI slot for ComfortVIEW - CCN communication (direct connection)
Optional parallel port or USB port for printer
ComfortVIEW Server or Standalone System with Windows XP
Professional Operating System
512 Mb of memory
6 Gb hard disk with 1Gb free for ComfortVIEW
Network card.
printer
12
ComfortVIEW Client with Windows XP Professional Operating

System
128 Mb of memory
4 Gb hard disk with 500 Mb free for ComfortVIEW
Integrated Network controller, PCI Network card, or PCMCIA
Network card (laptop)
Optional serial port or PCI slot for ComfortVIEW - CCN communication (direct connection)
Parallel port or USB port for printer
Video Resolution and
Display
ComfortVIEW is designed to run with a minimum display resolution of 800 x 600 pixels. You must have a video adapter card with 4
Mb video RAM (that is compatible with your operating system) to
achieve this display resolution.
Note:
Windows runs in standard VGA mode (640 X 480 pixel)

resolution with almost any brand of video adapter card.
However, you will find that several ComfortVIEW
screens will not completely fit in the display.
You can achieve the super VGA display resolution that

ComfortVIEW requires only by using a video adapter card that is
compatible with your operating system. Windows is delivered with
display driver software for the most popular video adapter cards.
Printer Requirements
The following are the basic printer requirements for ComfortVIEW:
Laser*
Ink jet*
24-pin dot matrix printer(s)*
You can use one printer for Alarms and Reports, or two or more
printers each dedicated to different functions.
*These devices must be on the Hardware Compatibility List delivered with your operating system software.
13
Required Ancillary
Devices
The Carrier Comfort Network serial communications interface is an

optically isolated RS-485 standard serial interface. This interface
may be external or internal to your ComfortVIEW computer.
COM Port Issues:
ComfortVIEW communication does not support COM ports beyond
COM8. ComfortVIEW communication does not support USB
devices.
External Interface:
Carrier Comfort Network/RS-232 interface purchased separately
from Carrier and consisting of:
Repeater Module
Two modular power assemblies
RS-232 modem cable
P/N CEDP121246-10 or -25 (10 ft or 25 ft, 9 to 25-pin
connector) or,
BC22E-10 or -25 (10 ft or 25 ft, 25 to 25-pin connector)
Internal Interface:
RS-485 optically isolated serial card purchased separately from
a Carrier authorized supplier.
Notes:
Manufacturer
P/N
Opto-22
B&B Electronics
AC24 AT
3PXOCC1, 3PXOCC1A,
232PCI1A, 232PCI2A,
3PCIOSD1A, 3PCIOSD2A,
3PCISD4A, SSP-100
Windows XP/2000-compatible drivers must be used when

installing external and internal ancillary interfaces.
ComfortVIEW does not support USB-based converters.
14
Optional Ancillary
Devices
The following optional ancillary devices can be used with

ComfortVIEW:
High speed (14.4 bps or higher) modem* (internal or external)

for ComfortVIEW Remote Access feature only
Local Area Network (LAN) adapter card*
Tape drive and tapes for backups*
*These devices must be on the Hardware Compatibility List delivered with Windows XP/2000 software.
Hardware Setup
Internal/External
Modem
If you will be using an internal or external modem to connect to a

remote CCN, you should install and configure it prior to installing
your ComfortVIEW software, You can access your modem properties through the Control Panel.
ComfortVIEW Access
Key
If using the parallel port access key, then the parallel port to which
the ComfortVIEW access key will be installed must be configured
in BIOS as Bi-Directional/ECP or EPP.
Configuring Internal
Hardware I/O
Components
For ComfortVIEW to fully operate, your internal hardware input/

output (I/O) components must be installed correctly. A common
problem encountered when installing desktop computer systems are
address and Interrupt Request (IRQ) setting conflicts among internal
hardware I/O components such as LAN adapter cards, modems, and
serial ports. Windows Device Manager should be consulted to verify
that all hardware is correctly installed and operational. Some typical
settings for components used with ComfortVIEW are as follows:
15
Table 1
IRQ Settings
for Components
Port/Component
Description
Port
IRQ
Designation
Address
Built-in ports:
Serial comm. RS-232
Serial comm. RS-232
Parallel printer port
COM1
COM2
LPT1
4
3
7
3F8 Factory set

2F8 Factory set
Factory set
Add-on ports (options):

Modem (internal)
COM3
3E8
Serial communication
RS-485:
Opto-22 AC42AT
LAN adapter card
COM2
N/A
3
10
2F8*
300
*Disable on-board COM2 serial communication port (if present)

before you install a card with this configuration. Check your computer hardware documentation for instructions.
Use of Serial PC Cards
Many notebook computers may use a serial PC card in place of a

serial port. If your ComfortVIEW computer uses a serial PC card,
you must load the CCN driver for use with this card.
Follow the instructions below.
Note:
You must install your ComfortVIEW software before

performing this procedure.
For Windows XP:

1.
After installation of the ComfortVIEW software, insert the

serial PC card into any available PCMCIA socket.
The Found New Hardware Wizard window will be displayed.
Follow the wizard prompts as described below.
2.
Select Install from a list or specific location (Advanced) and

then click on Next.
A new window will open.
16
3.
Select Don't search. I will choose the driver to install. Then

click on Next.
The next window will display a list of hardware types.
4.
Scroll down to select Ports (COM and LPT) and then click on
Next.
The next window will prompt you to select the device driver.
5.
Under the Manufacturer list, select Standard port types and

under the Model list, select CCN Level II Communications
Port and then click on Next.
An Update Driver Warning message will now display.
6.
Select Yes to continue driver installation.

Another warning will display.
7.
Select Continue Anyway.
8.
In the Insert Disk window, click on OK.
9.
In the Files Needed window, click on the Browse button and

navigate to the local drive to the CVIEW\LEVELII folder and
then select the file LEVELII.SYS. On returning to the Files
Needed window, click on OK.
10.
When the Completing the Found New Hardware Wizard

message appears, click on Finish.
Your serial PC card is now ready to use.
11.
You must now navigate to the Device Manager window,

(located under Control Settings) and note the COM port
number that is assigned to the serial PC card. This is the port
number that you must use when setting up the CCN using
ComfortVIEW's Carrier Network Manager application.
17
For Windows 2000:

1.
After installation of the ComfortVIEW software, insert the

serial PC card into any available PCMCIA socket.
The Found New Hardware Wizard window will be displayed.
Click on Next to proceed and follow the wizard prompts as
described below.
2.
From the Install Hardware Device Drivers window, select

Display a list of the known drivers for this device so that I
can choose a specific driver and then click on Next.
3.
From the Hardware Types list, select Ports (COM & LPT1)
and then click on Next.
The Select a Device Driver window will now display.
4.
From the Manufacturers list, select Standard port (types) and

from the Models list select CCN Level II Communications
Port and then click on Next.
You will then receive a driver warning message.
5.
Click on Yes to continue.

You will then receive a Start Device Driver Installation
message.
6.
Click on Next to proceed.

The Insert Disk window will then be displayed.
7.
18
The remainder of this Windows 2000 driver installation

procedure is the same as the Windows XP procedure found
on the previous page, beginning at Step 8.
Windows
Installation
Alarm Manager
Windows
Installation
ComfortVIEW operates under the Microsoft Windows 2000 Professional and Server or XP Professional operating systems. The proper
operating system must be installed and running on your computer
before you begin installing ComfortVIEW.
Most computers will be delivered with the appropriate Windows
2000 or XP operating system pre-installed. If this is not the case
with your computer, install the Windows 2000 or XP operating
system, specifying the required information as prompted.
Note:
Guidelines and
Prerequisites
Before installing Windows, verify that your hardware is

on the Hardware Compatibility List delivered with the
Windows software. Microsoft can only support devices
that are on the Hardware Compatibility List. If any of your
devices are not on the list, contact the device manufacturer
to request a Windows 2000/XP device driver, if one is
available.
Windows installation pre-requisites and guidelines are discussed on

the pages that follow.
File System
The file system determines how Windows names, stores and organizes files and directories. Windows and ComfortVIEW support the
FAT and FAT32 (File Allocation Table), and NTFS (New Technology File System) file systems. During Windows installation, you are
asked about the type of file system that you wish to install.
Networking
All ComfortVIEW versions, with the exception of the standalone

installation option, require the installation of Windows networking
software. ComfortVIEW supports both the NetBEUI and the TCP/IP
networking protocols.
Note:
In client/server applications ComfortVIEW requires

NetBIOS name resolution (using HOST files or a Windows server.)
TCP/IP and Windows 2000: When using Windows 2000 and

configuring TCP/IP, be sure to enable the NetBIOS over TCP/IP
option. You can access this option under the WINS configuration of
TCP/IP.
19
If your computer is not always going to be connected to a LAN, be

sure to also install the NetBEUI protocol in addition to TCP/IP.
Information on installation and support for NetBEUI under Windows XP can be found in the appendix of this manual.
Network Card:
The multi-user version will only operate if you successfully
install a local area network card and its associated Windows
device driver. If the network card was installed at the time that
Windows was installed on the PC, then it is likely that the local
area network card device driver was successfully installed
during the Windows installation process. See the Hardware
Setup section of this manual's Hardware Requirements and
Setup chapter.
Networking Without a Network Card:
If you have ComfortVIEW single-user version your computer
may not contain a network card. If this is the case, be sure to
select the standalone option when installing ComfortVIEW.
Windows XP File
Sharing
You must enable file sharing on Windows XP computers that are

running ComfortVIEW server software. You do this using the
Network wizard. Follow the instructions below:
1.
Right click on My Network Places, and select Properties.
2.
In the Network Connections dialog box, under Network

Tasks, select Set up a home or small office network.
This will bring up the Network Setup wizard.
20
3.
Click on Next to proceed through the wizard windows.
4.
Set up your connections according to your specific computer

network or system.
5.
Provide your computer name. This name will be the computer

name that you will identify as your ComfortVIEW server
when installing your ComfortVIEW clients.
6.
Provide the name of your work group. This information can

be obtained from your network administrator.
7.
The final wizard window states that you must run the Network wizard on all your computers. Note that this is only
necessary for ComfortVIEW XP server computers.
Other Required
Information
In order to complete the Windows installation, you may be required

to supply the following information:
Domain Name:
This name is used only when a Windows domain server is
present on a local area network.
Suggestion:
Leave this entry blank.
Workgroup Name:
This name identifies and categorizes Windows workstations
located on a local area network.
Suggestion:
Use the default name (Workgroup).
Computer Name:
The computer name may consist of up to 15 characters, limited
to the characters A-Z, 0-9 and the dash (-). This name must be
unique if the computer is on a local area network. Even if you do
not intend to connect the computer to a local area network
sometime in the future, you should assign unique names to your
standalone computers during the installation process. SERVER,
CLIENT1, and CLIENT2 are examples of valid computer
names.
Administrator Password:
During the installation, you are prompted to enter the administrator password (up to 14 characters). To log into Windows after
installation, you will use the user name Administrator and the
password that you enter here. If you forget the password that
you supplied during installation, and there is not another user
with administrator level privilege, you must run the Windows
installation program again in order to perform administrative
level functions.
Note:
Passwords are case sensitive.
Suggestion:
Use a standard Administrator password for all

installations.
21
Windows User Name and Password:

During Windows installation, you set up the Administrator
account. Eventually, all ComfortVIEW users will require a
Windows user name and password. After Windows is installed,
you can use the Computer Manager application under the Administrative Tools program group to add an additional user
name with Administrator rights and additional users. See your
Windows documentation for complete instructions on adding
users.
Note:
If you intend for a ComfortVIEW user to use the

ComfortVIEW Automatic Login feature, you must
assign this user a user name of 8 characters or less. It is
also recommended that all user names be unique within
the first 8 characters.
Suggestion:
22
After completing the Windows installation, it is

recommended that you add a new user and
assign that user administrator level privileges.
Then log in to Windows as that user and perform
SQL Server and ComfortVIEW installation. This
will allow you to have an administrator user
account as a backup.
Video Resolution
ComfortVIEW is designed to run with a minimum display

resolution of 800 x 600 pixels using small fonts. You can run
ComfortVIEW with the Windows standard VGA default resolution (640 x 480 pixels), but several ComfortVIEW screens will
not completely fit in the display.
Emergency Repair
Disk (ERD)
The ERD helps you to repair problems with your system files,
startup environment, and partition boot sector of the boot volume. This disk should be updated after installing
ComfortVIEW. To update your ERD in Windows 2000, select
Start, Programs, Accessories, System Tools, Backup and then
select Emergency Repair Disk.
Event Viewer
The Windows Event Viewer tracks various non-critical systemtype events on your computer. It is a good place to gather information for troubleshooting computer problems. After installing
Windows, you should enable the Event Viewer's Overwrite
Events as Needed option. This will ensure that the Event Viewer
logs do not reach their capacity. The Event Viewer is located in
Windows Administrative Tools. Be sure to enable the Overwrite
Events as Needed option in all Event Viewer logs System,
Security, and Application.
In Windows 2000/XP/2003 Server:
Select Start, Setting, Control Panel, Administrative Tools and
the Event Viewer.
In the left column, right click on each log and select Properties.
Under Log Size, enable the Overwrite Events as Needed option.
Changing the
Windows
Computer Name
If you decide to change your Windows computer name after installing ComfortVIEW, you must first change the name in the
ComfortVIEW database. Perform the following steps to do so:
1.
Follow the instructions in To Add a New Workstation in the

Setup chapter of the ComfortVIEW Operation Manual to add
the new computer name to the ComfortVIEW database.
2.
Proceed to change the Windows computer name to the new

name used in Step 1.
3.
After changing the computer name, reboot your

ComfortVIEW computer.
Note:
4.
SQL Server 7.0 or greater may display an error

message telling you that your installation is corrupt.
If this occurs, you must re-run the SQL Server
installation. Turn to the Installing SQL Server
instructions in the next chapter of this manual.
Complete Steps 1 and 2 of that procedure and then
skip to and proceed from Step 7 (Select Install SQL
Server Server Desktop Edition.)
Follow the instructions in To Delete an Existing Workstation

in the Setup chapter of the ComfortVIEW Operation Manual
to delete the old computer name from the ComfortVIEW
database.
23
If you change the computer name of a workstation that has a

CCN connected to it (ComfortVIEW server or client w/
communications) those CCN(s) will now display as Database
Only
. You must now enter the Carrier Network
Manager application, select the CCN(s), and use the Configure menus Modify command to modify the CCN access
method. For instructions, see the Adding/Modifying CCNs
section of the ComfortVIEW Operation Manual's Carrier
Network Manager chapter, or refer to ComfortVIEW on-line
help.
Note:
If you change the computer name of your server workstation, you must run the ComfortVIEW installation program
again on all client workstations, specifying the new server
workstation name when prompted.
You should also re-install ComfortVIEW on the server to
update any reference to the old computer name in graphic
backgrounds.
24
SQL Server
Installation
Alarm Manager
SQL Server
Installation
ComfortVIEW multi-user version operates in coordination with the
Microsoft SQL Server database management system. This database
management system must be installed and running on your computer before you begin to install ComfortVIEW multi-user version.
Installing SQL
Server
The version of SQL Server 2005 that you must install is dependent
on the operating system that is installed on your computer. Refer to
the table below.
If your PC is running ...
You must install this

SQL Server 2005 Edition
Windows XP
Windows 2000 Professional
Windows 2000 Server
Windows 2003 Server
Standard
Standard
Standard or Enterprise
Standard or Enterprise
Follow these steps to install SQL Server 2005 Standard or Enterprise Edition.
1.
Insert the MS SQL Server 2005 Standard CD-ROM and

select Install Server components, tools, Books Online, and
samples.
2.
From the End User License Agreement dialog box, click on

the checkbox to accept the license agreement, and then press
Next.
3.
From the Installing Prerequisites dialog box, press Install.

Wait for the installation of components required for SQL
Server Setup to complete, and then press Next.
4.
From the Welcome dialog box, press Next.
5.
From the System Configuration Check dialog box, press Next.
6.
From the Registration Information dialog box, fill the Name

and Company (optional) fields, and then press Next.
7.
From the Components to Install dialog box, select SQL Server

Database Services and Workstation components, Books
Online and development tools, then press Next.
25
8.
From the Instance Name dialog box, select Default instance,

and then press Next.
9.
From the Service Account dialog box, select Use the built-in
system account, and check the SQL Server checkbox, and
then press Next.
10.
From the Authentication Mode dialog box, select Mixed

Mode (Windows Authentication and SQL Server Authentication). Enter a password and confirm it. We recommend the
password carrier. Press Next to continue.
11.
From the Collation Settings dialog box, select SQL Collations

(used for compatibility with previous versions of SQL
Server).
12.
Select Binary order, for use with the 850 (Multilingual)

Character Set and then press Next.
13.
From the Error and Usage Report Settings dialog box, press
Next.
14.
From the Ready to Install dialog box, press Install.
15.
When prompted, insert Microsoft SQL Server 2005 Disc 2,

and press OK.
16.
From the Setup Progress dialog box, press Next.
17.
From the Completing Microsoft SQL Server 2005 Setup

dialog box, press Finish.
18.
Re-start your computer.
Follow the steps outlined below to add or modify the SQL Server
2005 Administrator password.
1.
Select Start, Programs, Microsoft SQL Server 2005, SQL

Server Management Studio.
2.
From the Connect to Server dialog box, press Connect.

Note:
26
By default, the Server type = "Database Engine";

Server name = "<the computer name>"; Authentication = "Windows Authentication".
3.
Under the computer name tree, click the + sign next to

Security to open that tree.
4.
Click on Logins. You should now see a list of user names in

the right window.
5.
Double click on the user name sa and locate the password

field. We recommend that you use the password carrier.
Then click OK.
Note:
If you decide to use another password, we recommend that you standardize on a password that will
not be forgotten.
The SQL Administrator account will now contain
your new password.
6.
If ComfortVIEW has already been installed, you must now

re-install ComfortVIEW in order to update the user password.
During the installation, be sure to enter the new SQL password into the Database Log in dialog box.
After completion of ComfortVIEW installation, you must reboot the

computer.
27
28
ComfortVIEW
Installation
Alarm Manager
ComfortVIEW
Installation
ComfortVIEW
Versions
ComfortVIEW single-user version operates in conjunction with the

Microsoft SQL Server 2005 Express database management system,
which is included as part of the ComfortVIEW single-user version.
It is important to note, however, that the single-user version will
also operate with the Microsoft SQL Server Standard/Enterprise
database management system, which you must install on your
computer prior to installing ComfortVIEW.
ComfortVIEW multi-user version operates in conjunction with the
Microsoft SQL Server database management system, which you
must install on your computer prior to ComfortVIEW installation.
For up to 5 users you can use SQL Server Express. For more than 5
users, use SQL Server 2005 Standard or Enterprise.
Before You Install

ComfortVIEW
The Windows 2000, XP Professional, or 2003 Server operating

system must be installed and running on your computer.
If networking is required, the Windows Remote Access Service

and/or a local area network adapter card and software must be
installed on your computer. Note that without networking you
can only install the Stand-alone option.
Display resolution should be set to 1024 x 768 or 800 x 600,

small fonts.
You must be logged into Windows as a user who has Administrative rights on the local computer.
If using Windows XP Professional on a ComfortVIEW server

computer, you must enable File Sharing. Refer to Windows XP
File Sharing in the Windows Installation chapter of this manual.
If Microsoft Desktop Edition (MSDE) is installed on the PC,

ComfortVIEW will only allow the Client Only installation
option.
All Versions
Single-User Version
Proceed to the Installing the Server procedure, which appears later

in these ComfortVIEW Installation instructions.
Multi-User Version
For the ComfortVIEW multi-user version only:
SQL Server 2005 must be installed and running on your

ComfortVIEW server computer. SQL Server is not required on
client computers.
29
If you have changed your SQL Server administrator user name

or password from the programmed default, you must be ready to
specify these changes when installing ComfortVIEW.
ComfortVIEW uses the SQL Server user name and password to
gain access to its database.
Before installing the multi-user version, you should identify

which of your networked computers will be ComfortVIEW
client workstations and which will be the server workstation. Be
sure to follow the proper installation procedure (Installing the
Server or Installing the Client) on the pages which follow.
Record the name of each computer on the local area network that
was assigned during Windows operating system installation. The
start-up procedure requires these computer names. To determine
the computer name:
In Windows 2000: Double click on the My Computer icon and
then double click on Control Panel. In the Control Panel, double
click on Network and select the Identification tab.
In Windows XP/2003 Server: Right click on the My Computer
icon and then select Properties. Then select the Computer Name
tab.
If your computer is running TCP/IP protocol, ComfortVIEW

requires that it have NETBIOS name resolution. This means that
a computer can be PINGED by its computer name. To verify this
perform the following procedure:
1. Click Start, and then select Run.
2. Type CMD and then press Enter.
3. At the command prompt (>), type PING pcname
where: pcname is the computer name of the remote
computer, and then press Enter.
Note:
When testing from a client, pcname should be the

ComfortVIEW server computer name. When testing
from the server, use the client computer name .
If this function is working, you will receive 4 responses from the

remote computer. Otherwise, you will receive 4 errors.
30
Verify that your local area network connections are working

under Windows.
Note:
If you do not have active network connections between

your ComfortVIEW client workstations and your
ComfortVIEW server workstation, your client workstations will not operate.
You can verify the network conections of all your
computers from the Control Panel.
1. Double click on the My Network Places icon.

2. If there are multiple network protocols or domains/
workgroups, select the appropriate one.
3. In the Network Neighborhood window that follows, you will
see the names of all your networked computers currently
running Windows. Each computer listed here
is actively communicating on the network. If a computer name does not appear, the computer is not properly
connected and communicating on the network. To refresh
this list, click on Refresh from the View menu item.
Installing the
Server
Follow the instructions below to install the server portion of

ComfortVIEW multi-user or ComfortVIEW single-user.
Note:
Close all active applications prior to beginning this procedure.
1.
Install the ComfortVIEW access key on either the LPT1

parallel or USB port of your designated ComfortVIEW server
computer, dependent on your key type. If you have a printer
connected to this port, insert the key in line with the device
cable. If you have a different device such as a scanner or zip
drive connected to the LPT1 port, you must disconnect that
device. You can install an A/B switch. Connect the access
key directly to the printer port.
2.
Insert the ComfortVIEW CD into the CD-ROM drive.
3.
Follow the instructions on the screen to continue with the

installation.
Note:
If Microsoft Desktop Edition (MSDE) is installed on

the PC, ComfortVIEW will only allow the Client
Only installation option.
31
4.
At the Registration dialog box, enter your name and company.

Name:
Company:
5.
At the Installation Options dialog box, specify the directory

where you wish ComfortVIEW to be installed, and select an
a.
To change the directory path where ComfortVIEW will

be installed, click on Set location...
At the Choose Destination Location dialog box, enter the
new directory path in the space provided or use the
default supplied (\CVIEW).
b.
In the Installation Options section of the window, you

can select from one of two options. Be sure to select the
appropriate installation option:
Select ComfortVIEW Server and Client to install on a
system that is on a network and/or on a system that
will support ComfortVIEW Clients.
Select ComfortVIEW Standalone if you are installing
on a system that is not typically connected to a
network or on a system that does not have networking software installed or running. Note that
standalone will be the only selectable option if
networking is not detected by the ComfortVIEW
installation program.
Click on Continue.
The dialog box will apprise you of the amount of disk
space remaining at your specified installation location
and the amount required for ComfortVIEW installation.
At this time you may switch out of the installation to free
disk space if necessary. Do not exit the installation. Use
Ctrl-Esc to switch to another Windows application and
then use Alt-Tab to switch back to the ComfortVIEW
installation.
32
6.
At this point, the server installation process will differ, depending on whether you are installing ComfortVIEW multiuser or single-user version.
ComfortVIEW single-user and multi-user instructions appear
below. Proceed to the appropriate section.
Single-User
Installation
If you are installing the single-user version (which includes SQL

Server Express), the Installation Plan dialog box will be displayed.
1.
At the Database Log in dialog box, use the default name and
password provided (Name: sa, Password: carrier - or whatever was entered during SQL installation). If you changed the
SQL Login default parameters, enter your new log in parameters here. ComfortVIEW uses the name and password
supplied here to log into the SQL Server database management system. Click on Continue to proceed.
2.
At the Installation Plan dialog box, verify the displayed

installation option and other installation information. Click on
Continue to proceed with the installation.
3.
Follow instructions on the screen. Click on Cancel at any

time to abort the installation.
Note:
Under certain installation conditions you may

receive a message stating that the CCN Level II
Communications Port has not passed Windows logo
testing. If this message displays at any time during
your installation, simply click on Continue Anyway
to proceed.
4.
A message will be displayed indicating that the

ComfortVIEW database is being built.
5.
Next, a dialog box will be displayed indicating that the SQL

Anywhere installation is to begin. Click on Continue to
proceed with the file copy.
6.
At the Choose Destination Location dialog box, use the

default directory path provided (for example,
\CVIEW\DBase). Your ComfortVIEW database will be
installed in this path.
7.
At the International Customization dialog box, specify the

system of measure that ComfortVIEW will use to process and
display data.
33
Select Metric for the metric system (degrees Celsius), or

select Customary U.S. for the United States system (degrees
Fahrenheit).
Note:
8.
Know the system of measure that you will require.

If you select the incorrect one, you must delete your
database and install ComfortVIEW again.
Click on Continue to complete the Single-User installation.

The Installation Complete dialog box displays when all files
have been copied to your disk and the ComfortVIEW database has been built.
9.
Multi-User Installation
Proceed to the On Completion of Single-User and Multi-User

Installation instructions which appear later in this chapter.
If you are installing the multi-user version (using SQL Server 2005
Standard/Enterprise), the Database Log in dialog box will be displayed.
1.
At the Database Log in dialog box, use the default name and
password provided (Name: sa, Password: carrier - or whatever was entered during SQL installation). If you changed the
SQL Login default parameters, enter your new log in parameters here. ComfortVIEW uses the name and password
supplied here to log into the SQL Server database management system. Click on Continue to proceed.
2.

3.
Follow instructions on the screen. Click on Cancel at any

time to abort the installation.
Note:
4.
34

to proceed.
At the Choose Destination Location dialog box, use the
default directory path provided (for example,
\CVIEW\DBase). Your ComfortVIEW database will be

installed in this path.
5.
A message will be displayed that indicates that the

ComfortVIEW database is being built.
6.
At the International Customization dialog box, specify the

system of measure that ComfortVIEW will use to process and
display data.
Select Metric for the metric system (degrees Celsius), or
select Customary U.S. for the United States system (degrees
Fahrenheit).
Note:
7.
Know the system of measure that you will require. If

you select the incorrect one, you must delete your
database and install ComfortVIEW again.
Click on Continue to begin initializing the database.

Note:
It will take several minutes for the SQL Server

database build to complete.

have been copied to your disk and the ComfortVIEW database has been built.
On Completion of
Single-User and MultiUser Installation
8.
Proceed to the On Completion of Singler-User and MultiUser Installation instructions, which appear below.
1.
Following single-user or multi-user installation, click on the

View Readme button to read the current notes on
ComfortVIEW operation.
2.
You must re-start your computer for the ComfortVIEW

installation to take effect. Remove the ComfortVIEW CD
from your disk drive and restart your computer. (Select Start
and Shutdown and Restart and then click Yes.)
3.
If you have the ComfortVIEW multi-user version, you are

now ready to begin installing your ComfortVIEW client
workstations. Proceed to Installing the Client below.
35
If you have the ComfortVIEW single-user version, you are

ready to start your system. Proceed to Single-User Start-Up,
which appears in the ComfortVIEW Start-up chapter of this
manual.
Re-starting Computers
with USB ComfortVIEW
Access Keys
Installing the
Client
Following ComfortVIEW installation, computers that are equipped

with a USB ComfortVIEW access key may present a Plug and Play
driver installation wizard prompt on re-start. Follow the prompts to
complete driver installation.
Follow the instructions below to install the client portion of

ComfortVIEW's multi-user version. ComfortVIEW client can be
installed on either Windows XP Professional or Windows 2000
Professional/Server or 2003 Server.
Note:
If, for any reason, the Windows Event Viewer application

is running, close it prior to beginning this procedure.
1.
2.
Insert the ComfortVIEW CD into your CD-ROM drive.

Follow the installation instructions on the screen.
3.
In the Registration dialog box, enter your name and company.

Name
Company
4.
At the Installation Options dialog box, specify the directory

where you wish ComfortVIEW to be installed, and select an
a.
To change the directory path where ComfortVIEW will

be installed, click on Set location...
At the Choose Destination Location dialog box, enter the
new directory path in the space provided or use the
default supplied (\CVIEW).
b.
Select the ComfortVIEW Client Only option under the

Installation Options section of the Custom Installation
dialog box. The dialog box will inform you of the
amount of disk space remaining at the specified installation location and the amount required for ComfortVIEW
installation. At this time, you may switch out of the
installation to free disk space if necessary.
Note:
36
Do not exit the installation.
Use Alt-Tab to switch to another Windows application

and then to switch back to the ComfortVIEW installation.
5.
At the Server Name dialog box, enter the name of the local
ComfortVIEW server computer. If this client will only be
used to connect via modem to remote ComfortVIEW
server(s), check the RAS only Client box.
Note:
Failure to enter the correct server name will result in

client-server communication problems. To correct
this situation, you will have to re-install your
ComfortVIEW client software and specify the
correct server name.
Click on Continue to proceed.
6.

7.
Click on Continue to begin installing the option selected.
8.
Follow instructions on the screen. You can click on Cancel at

any time to abort.
Note:

to proceed.

have been copied to your disk.
Installing the
Standalone
System
9.
Click on the View Readme button to read the current notes on

ComfortVIEW operation.
10.
You must re-start Windows for the ComfortVIEW installation to take effect. Remove any diskettes from your disk drive
and restart your computer. (Select Start and Shutdown and
Restart and click Yes.)
To install the stand-alone system portion of the ComfortVIEW

single-user version, follow the Installing the Server instructions,
which appear earlier in this ComfortVIEW Installation chapter, with
the following exceptions:
At the Installation Options dialog box, select the ComfortVIEW

Standalone System option.
37
38
ComfortVIEW
Start-Up
Alarm Manager
ComfortVIEW
Start-Up
Multi-User Version
Server Start-Up
1.
On re-start, log into Windows under your chosen user name

and password.
Note:
2.
The installation program places all ComfortVIEW programs

in the Start menu. You can create a desktop shortcut to your
ComfortVIEW applications using the procedure outlined
below.
a.
b.
c.
d.
e.
Note:
3.
On computers running the Windows 2000/2003

Server operating system, you must log in using an
Administrator level user name and password.
Right click on the Start menu.

Click on Open All Users.
Double click on Programs.
Right click on the ComfortVIEW icon and drag it to the
desktop and then release the right mouse button.
Select Create Shortcut.
Before running a ComfortVIEW application, you must
wait for the ComfortVIEW Alarm Indicator task to start
and complete. This process indicates that the
ComfortVIEW application is being loaded for use. The
task starts a few seconds after you log into Windows and
completes in less than a minute. When the box closes,
ComfortVIEW is ready for you to log in.
Log into ComfortVIEW to begin your user session.

a.
Double click on the ComfortVIEW Login icon.

The Login dialog box will display.
b.
Enter your user name and password in the text boxes

provided. You may use the following defaults if you
have not yet chosen a user name and password:
User name:
Password:
Note:
sa
carrier
The password is case sensitive. You must enter

the password using lower case letters as shown
above.
39
c.
4.
Click on OK.
If you installed the ComfortVIEW server on a local area

network, continue with the following procedure to set up
links to your ComfortVIEW client workstations. You should
also perform these steps whenever a new ComfortVIEW
client workstation is added to your local area network.
When ComfortVIEW client and server workstations are connected

by a local area network, the computer names of all the workstations
must be identified. By specifying these computer names, you form
links between all ComfortVIEW clients and the ComfortVIEW
server. These computer names are used to communicate messages
across the local area network.
Note:
Specifying
Workstation Names
A remote ComfortVIEW client workstation that has dialed

into a ComfortVIEW server workstation behaves as if it
were on a local area network with the server, and so must
be treated as a client in your system. To allow a remote
client workstation to access a ComfortVIEW server, you
must specify the computer name of the remote client in
the servers ComfortVIEW Setup function.
To specify a ComfortVIEW workstation computer name:

1.
Double click on the ComfortVIEW Setup icon of your

ComfortVIEW Server to launch ComfortVIEW's Setup
application.
2.
From the main menu of the window presented, click on Setup.
3.
Click on Workstations.
The Setup Workstations dialog box will be presented as in
Figure 4 below.
Note:
40
This option is not available if you have installed

ComfortVIEW as a stand-alone system.
Figure 4
Setup Workstations
Dialog Box
Setup Workstations
Workstations:
Server
Client 1
Client 2
Client 3
Client 4
New...
Delete
OK
4.
Cancel
Help...
Click on New.
The New Workstation dialog box will be presented as in
Figure 5.
5.
Enter the computer name of the ComfortVIEW workstation

(allowable characters: A-Z, 0-9, and dash).
Note:
The computer name should not include spaces or

underscores and cannot exceed 15 characters.
Figure 5
New Workstation
Dialog Box
New Workstation
Workstation Name:
SecurityOffice
OK
Cancel
Help...
Enterworkstationname
41
Client Start-Up
6.
Click on OK.
7.
To enter another computer name, repeat Steps 4 through 6.

Eventually, you must enter all of your server and client
workstation names in this manner.
8.
Proceed to the ComfortVIEW Database Setup chapter of this

manual.
Before you begin your ComfortVIEW client start-up, you should

verify that the following conditions exist:
The server workstation must have ComfortVIEW server installed.
You should have completed the procedures under Server Start-Up.
The ComfortVIEW server workstation computer must be turned

on.
The ComfortVIEW server workstation must as a minimum be

showing the Windows login screen.
1.
Upon re-start, log into Windows under your chosen Windows

username and password.
Note:
2.

in the Start menu. You can create a desktop shortcut to
ComfortVIEW using the technique that is outlined in Step 2
of Server Start-up.
3.

a.
42

Double click on the ComfortVIEW Login icon. The

Login dialog box will display.
b. Enter your user name and password in the text boxes

User name:
Password:
Note:
sa
carrier
The password is case sensitive. You must enter

the password using lower case letters as shown
above.
If the computer name of the client workstation
has not been added to ComfortVIEW, client login
will not be permitted. Refer back to Specifying
Workstation Names in the preceding section.
c.
4.
Click on OK.

manual.
43
Single-User
Version
1.
On re-start, log into Windows using your Windows user name

and password.
Note:

2.

in the Start menu. You can create a desktop shortcut to
ComfortVIEW using the technique that is outlined in Step 2
of Server Start-up.
3.

a.
Double click on the ComfortVIEW Login icon.

The Log in dialog box will display.
b.
Enter your user name and password in the text boxes

User name: sa
Password: carrier
Note:
c.
4.
44
Passwords are case sensitive. You must enter the

user name and password using lower case letters
as shown above.
Click on OK.
If you intend to have remote ComfortVIEW workstations

access your single user system by modem (see Using
ComfortVIEW Remote Access in the operation manual),
continue with the following procedure to register all remote
ComfortVIEW workstation computer names in your database.
You can perform this procedure at any time (see
ComfortVIEW Setup).
Specifying
Workstation Names
When ComfortVIEW workstations are connected by modem phone

lines, the computer names of all the workstations must be identified.
These names are used to communicate messages across phone lines.
To specify a ComfortVIEW workstation computer name:
1.
Double click on the ComfortVIEW Setup icon of your

ComfortVIEW server.
2.
From the main menu of the window presented, click on Setup.
3.
Click on Workstations.
Note:
This option is not available if you have installed

ComfortVIEW as a stand-alone system.
The Setup Workstations dialog box will be presented, as

shown previously in Figure 4.
4.
Click on New.
The New Workstation dialog box will be presented, as shown
previously in Figure 5.
5.
Enter the computer name of the ComfortVIEW workstation.
6.
Click on OK.
7.
To enter another computer name, repeat steps 4 through 6.

Eventually, you must enter all of your server and client
workstations in this manner.
8.

manual.
45
46
Backing Up
the Database
Alarm Manager
Backing Up
the Database
After you complete installation and start-up, you should back up your
ComfortVIEW database. One option is to use a tape drive or other
backup utility to perform the backup. In the event that you lose the
contents of your hard disk, you could use the information that you
backed up to restore your system to operation. Refer to ComfortVIEW
Directory Structure below for a list of those directories that require
backup.
Before you begin the backup procedure you must stop the
ComfortVIEW and SQL Server services. Follow the instructions
below on Windows 2000, XP, and 2003 Server computers:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Select Start, Settings, Control Panel.

Select Administrative Tools.
Select Services.
Right click on the ComfortVIEW Object Service and select
Stop.
When prompted about stopping other dependent services, click
Continue.
Wait for the Object Service to stop.
Scroll down to find the SQL Server (MSSQLServer) service.
Right click on it and select Stop.
Wait for the MSSQLServer Service to stop.
You can now proceed with the backup of the directories specified
under ComfortVIEW Directory Structure below.
ComfortVIEW
Directory Structure
The ComfortVIEW directory structure is listed below. The directories

that require backup are marked with a caret (>).
Caution:
You must back up all of the indicated directories at the

same time (as a set) to preserve the integrity of your
backed up database.
47
Table 4
ComfortVIEW
Directory Structure
Backup
Directory Path
Contents
CVIEW
APPS
>
BESTPP
CCNPATH
>
000000001
>
>
>
>
>
>
>
>
>
>
>
>
ComfortVIEW Main Directory

ComfortVIEW system files
ComfortVIEW BEST++ files
ComfortVIEW Subdirectory
CCN #1 Subdirectory containing
controller image files
000000002
000000003
.:
.:
.:
HELP
Carrier equipment help files
SYSTEM
Controller image files
TEMPLATE ComfortVIEW report template files
DATA
ComfortVIEW data and text files
DBASE
ComfortVIEW database engine
files
Backup the .dat file (for SQL Server).
Note: The .dat file may be in another
directory, depending on where
you installed the database
when prompted during
ComfortVIEW installation.
sqlany50
ComfortVIEW database engine
files*
sybtools
Database engine support files*
EXPORT
Default subdirectory for CCN exports
HELP
ComfortVIEW help files
INSTLOG
ComfortVIEW installation files
LEVELII
CCN Level II driver files
MEDIA
FRAMES
Animation frame files
GRAPHICS ViewSPACE graphic files
DRHALO ViewSPACE Dr. Halo background
graphic files
WAVES
.WAV sound files
REPORTS
ComfortVIEW report files
CONSUME Automatically generated consumable
report files - tab separated
* in ComfortVIEW single-user version only

48
(continued)
Table 4
ComfortVIEW
Directory Structure
Backup
(continued)
Directory Path
>
>
>
>
>
SQL Server Directory
Contents
RUNTIME
Automatically generated runtime

HISTORY
Automatically generated history
SYSACT
System activity report files - tab
separated
TENANT
Tenant billing report files - tab sepa
rated
TEMPLATE ComfortVIEW report template files
You should back up the entire MSSQL directory.
49
50
ComfortVIEW
Database
Setup
Alarm Manager
ComfortVIEW
Database
Setup
Now that you have successfully installed ComfortVIEW, you are
ready to begin using this product.
The ComfortVIEW Operation Manual contains step by step instructions on the use of ComfortVIEW. The contents of that manual is
also available as on-line help. Press F1 at any time during your work
session, or click on the Help button when it is available.
You should take the following steps as a beginning toward setting
up your ComfortVIEW database:
1.
Log into ComfortVIEW with the default login parameters:

User name:
Password:
Note:
2.
The password is case sensitive.
Launch the Carrier Network Manager and add your CCNs,

areas and controllers. Refer to the Adding/Modifying CCNs,
Adding/Modifying Areas, and Adding/Modifying Controllers
sections of the ComfortVIEW Operation Manual's Carrier
Network Manager chapter.
a.
b.
c.
3.
sa
carrier
Add your local and remote CCNs.

Add your areas with each CCN.
Add your Carrier Comfort Network controllers to their
associated areas.
When your system is ready for use by others, you should

assign user names and passwords for all operators. Using the
Setup applications Administration menu item, define your
ComfortVIEW operator profiles. Operators may also be given
specific access levels. These access levels restrict a user to a
specific set of ComfortVIEW controller-dependent operations
(e.g., setpoint modifications, point forcing) on a CCN areaby-area basis, and to a broader set of ComfortVIEW operations (report setup, WorkSPACE setup, system setup). See
Adding, Modifying, Deleting Operators in the Setup chapter.
The following default user is supplied to get you started. This
user is the System Administrator:
51
52
Username:
Password:
Login name:
Access level:
sa
carrier
System Administrator
All Operations
System Setup
Report Setup
Report Generation
WorkSPACE Setup
Global Functions
permitted
permitted
permitted
permitted
permitted
Alarm Indication
Alarm Filters
Flashing icon
All alarms routed to
System Administrator
4.
Enter your alarm printers using the ComfortVIEW Setup

application. Configure filters for each of the alarm printers
using Setup's Administration menu item. Then create printers
for both alarms and reports using Windows' Print Manager.
Consult the ComfortVIEW Readme.doc file for the latest
information for configuring local alarm printers, configuring
local and remote report printers, and operating single printers.
5.
Launch the WorkSPACE Manager and set up your custom

display of controller points. Now that you have added your
CCNs and controllers to the ComfortVIEW database, you can
create customized graphic displays of controller data and set
up dynamic point trends. Refer to the WorkSPACE Manager
chapter of the ComfortVIEW Operation Manual.
6.
Launch the Report Panel and set up your system reports.

Once your controllers have been added to the database, you
can set up specific report criteria to begin tracking your
system's daily activity. Refer to the Report Panel chapter of
ComfortVIEW Operation Manual.
7.
Use the ComfortVIEW Setup application to specify report

data handling criteria. After you define your reports, you
should modify the automatic data retrieval and data retention
interval default values.
Installing New
Equipment
Help and
Graphics Files
Alarm Manager
Installing New
Equipment
Help and
Graphics Files
Your ComfortVIEW software includes help and graphics files for all
of Carrier's existing equipment. If, in the future, you purchase any
new Carrier equipment, follow the instructions below to install the
new equipment's accompanying help and graphics files.
It is not necessary to delete the previous ComfortVIEW help and
graphics files from your hard disk to install new help and graphics
files.
To add help to the ComfortVIEW database for each controller that
does not already have Help:
1.
Log into ComfortVIEW to begin a user session. You must log

in as a user with System Setup privileges.
2.
Double click on the ComfortVIEW Setup icon.
3.
Click on the Setup menu item.
4.
Click on Add Equipment Help.

The File Open dialog box is displayed
5.
Specify the directory path where the new help files are currently located (diskette, hard drive, etc.)
6.
Select the .hlp help file for each controller that requires a
Help update.
Note:
7.
You can press and hold the Ctrl key and then click
to select multiple .hlp files.
Click on OK.
The Add Equipment Help status box displays during the
update process.
8.
Repeat Steps 4 through 7 for each controller in your database.
53
54
Reinstalling
and Upgrading
ComfortVIEW
Software
Alarm Manager
Reinstalling
and
Upgrading
ComfortVIEW
Software
Before You
Upgrade to a
New ComfortVIEW
Version
Before You
Reinstall Your
Current
ComfortVIEW
Version
To Reinstall or
Upgrade
You should be aware of the following before you upgrade to a new

version of ComfortVIEW software:
Upgrading your ComfortVIEW software will not adversely

affect your ComfortVIEW database. However, the upgrade
procedure does make changes to the database that will prevent
you from reinstalling a previous version of ComfortVIEW.
When you begin to install software, ComfortVIEW will be shut

down automatically. This means that all alarm logging and
report data retrieval will be suspended until the system is restarted at the end of the installation process.
All ComfortVIEW workstations on your local area network must

be of the same version. Otherwise, you may have
interoperability problems.
You do not need to delete the previous version of ComfortVIEW

from your hard disk in order to perform an upgrade.
If you suspect that reinstalling your current ComfortVIEW software

version might alleviate a problem, you should delete the previous
installation of ComfortVIEW first. To do so, refer to this manual's
Uninstalling ComfortVIEW Software chapter.
Follow the steps below to reinstall or upgrade your ComfortVIEW

software.
Notes:
You must upgrade the ComfortVIEW client workstations

first.
Prior to beginning a client reinstall or upgrade, verify that
the server is powered up. If the server is off, you must
follow the To Manually Shut Down Client Services
instructions below prior to beginning the client reinstall/
upgrade.
55
To Manually Shut Down

Client Services
Reinstalling or
Upgrading
56
If the server is off, perform these instructions at the client workstation

prior to beginning a reinstall or upgrade.
1.
Open the Control Panel by selecting Start, Settings, Control

Panel.
2.
Double click on the Administrative Tools icon and on Services.
3.
In the Services dialog box, right click on ComfortVIEW

DDEService and select Properties.
4.
Under the General tab, use the drop down list to set the Startup
type from Automatic to Manual.
5.
Repeat Steps 3 and 4 for the ComfortVIEW GUIService, and for

the ComfortVIEW CommService.
6.
You must now remove the ComfortVIEW Alarm Indicator from

the Startup group. Begin by right clicking on the Start menu and
select Open All Users.
7.
8.
Double click on the Programs and Startup icons.

Delete the ComfortVIEW Alarm Indicator icon.
9.
Close all open windows and shut down and restart the computer.
You can now reinstall or upgrade your client software by following the procedure below.
1.
Close all ComfortVIEW applications on the ComfortVIEW

workstations.
2.
Log out of ComfortVIEW.
3.
Log out of Windows.
4.
Log back in to Windows with a user name that has Administrative

level privilege.
5.
Perform the steps outlined in the ComfortVIEW Installation

section of this manual.
6.
If your ComfortVIEW workstations are connected via a local area

network, be sure to upgrade all ComfortVIEW workstations to the
same version.
Uninstalling
ComfortVIEW
Software
Alarm Manager
Uninstalling
ComfortVIEW
Software
You can use the uninstall utility to remove ComfortVIEW components installed on your computer. For ComfortVIEW client, the
uninstall procedure will completely remove all ComfortVIEW
software from your computer. For ComfortVIEW server, you can
select from three uninstall options, each of which removes different
components.
Note:
Prior to
Uninstalling
This application removes ComfortVIEW Version 3.1 or

greater components only. It will not remove previous
versions of ComfortVIEW.
Prior to using the uninstall utility:
you should log out of ComfortVIEW and close all applications.
be sure that you are logged in to Windows with a user account

that has Administrative rights.
To uninstall ComfortVIEW:
1.
Display your computer's Control Panel by selecting the Start

menu, Settings, Control Panel.
2.
In the Control Panel, double click on Add/Remove Programs.
2.
In the Add/Remove Programs dialog box, click to select

ComfortVIEW.
3.
Click on Change/Remove and proceed as prompted.
The uninstall procedure will differ, depending on whether your

computer is running ComfortVIEW server or client.
For client installations, the uninstall will completely remove all
ComfortVIEW software.
For server installations, you will be prompted to select one of the
uninstall options shown in Table 8 on the next page.
57
Table 8
Server Uninstall Options
Option
Removes
Retains
ComfortVIEW application
related files, subdirectories,
software, and operating system
registry settings
SQL database
engine, SQL
database files and
ComfortVIEW
controller, graphics,
and report files
Note:
This option does not delete

files needed for ComfortVIEW
to function after a subsequent
re-install.
2
Option 1 files plus

ComfortVIEW controller,
graphics, and report files.
SQL database
engine, and SQL
database files.
Note: This
option is primarily for

use by service personnel. Use this
option with caution.
3
Guidelines
Option 1 and 2 files plus SQL

database files. Also removes the
ComfortVIEW Uninstall
software.
Microsoft SQL
Server database
engine (if installed)
Use Option 1 when you want to remove ComfortVIEW software but

retain the database for a future ComfortVIEW installation.
Use Option 3 when you want to completely remove ComfortVIEW
and its database from your computer.
Note:
A reference to Sentinel will remain in the Control Panel's

Non-Plug and Play Driver window.
Do not use Option 2 without first obtaining guidance from Carrier

customer support personnel.
58
Appendixes
Alarm Manager
Appendix A
ComfortVIEW
Operating
Systems and
Database
Engines
The table below lists the different versions of ComfortWORKS and

ComfortVIEW along with acceptable operating systems and SQL
databases for each.
59
60
Appendix B
System Files
The table below lists the system files that the ComfortVIEW installation may install in the Windows \System32 folder. Existing hard
disk files will only be replaced if their version numbers are older
than those listed below. If the version is n/a (Ole2.reg) the existing
file will be overwritten based on date.
File
Date/Time
Version
Comcat.dll
Asycfilt.dll
Atl.dll
Comct232.ocx
Comctl32.ocx
Comdlg32.ocx
Ctl3d32.dll
Msjet35.dll
Msjint35.dll
Msjter35.dll
Msrd2x35.dll
Msvbm60.dll
Ole2.reg
Oleaut32.dll
Olepro32.dll
Regsvr32.exe
Shlwapi.dll
Vbajet32.dll
Vbar332.dll
Wininet.dll
Vb5db.dll
5/31/98
6/10/99
5/8/2001 8:00 AM
6/24/98 12:00 AM
5/22/00 12:00 AM
5/22/00 12:00 AM
5/8/01 8:00 AM
5/31/98 11:00 PM
5/31/98 11:00 PM
5/31/98 11:00 PM
5/31/98 11:00 PM
5/10/99 12:00 AM
8/14/95 11:00 PM
6/10/99
6/10/99
5/8/01 8:00 AM
10/20/00 4:50 AM
1/22/97 2:47 PM
11/8/96 1:48 AM
3/6/02 12:41 PM
6/18/98
4.71
2.40.4275
3.0.8449.0
6.0.80.22
6.0.81.5
6.0.84.18
2.31.0.0
3.51.2026.0
3.51.0623.0
3.51.0623.0
3.51.0623.0
6.0.84.95
n/a
2.40.4275
5.0.4275
5.0.2134.1
5.50.4522.1800
5.0.7122
3.0.6908
5.50.4727.700
6.0.8169
61
62
Appendix C
Windows XP
NetBEUI
Information
The information below appears on the Microsoft technical support

website.
Figure C-1
Knowledge Base Article 301041
63
Figure C-2
(continued)
64
Figure C-3
65
Figure C-4
(continued)
66
Appendix D
RS-232/485
Converters
Carrier only recommends converters that provide optical isolation.

Optical isolation provides protection to the computer by isolating it
from the CCN Communication Bus. The converters that Carrier
currently recommends for ComfortVIEW and other PC-based user
interfaces are:
CCN Repeater
Network Access Module (NAM)
B&B 3PCIOSD1A
The CCN Repeater and NAM are currently available through Carrier. The B&B adapter is a third party adapter. Contact information
for this vendor is as follows:
B&B Electronics
707 Dayton Road, P.O. Box 1040
Ottawa, IL 61350
Phone : 815-433-5100
Fax : 815-433-5105
Internet : www.bb-elec.com
Installation
Guidelines
CCN Repeater
The CCN Repeater (P/N CEAS420876-02) is a CCN module which

provides the ability to convert RS-232 to RS-485. The Repeater is
an external device that requires two (2) isolated power sources (18/
20 Vac or 24/28 Vdc). The CCN Communication Bus connects to
the Repeater's 4 pin COM1 connector, and the serial port from the
computer connects to the 25 D-shell female connector on the front
of the Repeater Module.
Since the connection between the computer and the Repeater Module is RS-232 protocol, the distance between the two devices should
not exceed twenty five (25) feet.
The user-supplied cable connection between the Repeater and the
computer uses a standard modem cable with a DB25 male connector
at one end and either a DB9 or DB25 female pin connector on the
other end, depending on the computer's serial port. In order for the
connection to work correctly, the following minimum pin connections are required:
67
ComfortVIEW
9 Pin Connector
2
3
5
Network Access
Module (NAM)
Repeater
Connections
ComfortVIEW
25 Pin Connector
3
2
7
2
3
7
Repeater
Connections
2
3
7
The NAM Module (P/N 33CSNA-01) is a CCN system element that

you can use as either a RS-232 to RS-485 protocol converter or as a
remote call-in device (by attaching an external modem). You cannot
use it for both purposes simultaneously. This system element requires a 24 Vac power source. Similar to the CCN Repeater, the
NAM should not be located more than 25 feet from the computer
due to the RS-232 protocol limitation.
The NAM includes a short cable with a DB9 connector for connection to the computer. This cable connects to the Modem/PC (J3)
terminal strip port on the NAM. The supplied cable has the following pin connections:
NAM
Terminal J3
1
2
3
4
5
Computer
System
Cable
Color
2
3
5
Not Used
Not Used
Green
Red
Black
N/A
N/A
The CCN Bus is connected to the NAM's Network (J2) terminal

strip port. Wire the CCN Bus as follows:
NAM
Terminal J2
CCN
Bus
1
2
3
Positive
Ground
Negative
It is also necessary to set Switch 6 on Switch Block C to Local

Mode (ON) in order to communicate on the CCN.
68
Also, be sure to configure the baud rate for both the CCN Bus
(Switch Block A) and for the computer connection (Switch Block
B). The settings are as follows:
Switch Block A and B
Switch Settings
Baud Rate
1200*
2400*
4800*
9600
SW7
SW8
OFF
OFF
ON
ON
OFF
ON
OFF
ON
* When configured for Local Mode, these settings are not valid.
B&B 3PCIOSD1A
Converter
The 3PCIOSD1A converter is an internal, optically isolated RS-232

to RS-485 converter supplied by B&B Electronics. It is a PCI card
that is installed inside a computer. For Carrier CCN applications,
this card can be configured for use as any communication port
COM1 through COM8.
Board Configuration
Before you install the board you must configure it for proper operation with Carrier equipment. The board includes four (4) jumper
headers that are used to configure the protocol portion of the card.
This configuration is independent of the COM port for which the
board is configured.
Configuring the Protocol Specific Jumper Headers
Configure the following jumper headers for the protocol portion of
the board operation.
Jumper JP1:
Jumper JP2:
Jumper JP3:
Jumper JP4:
Set to RTS
Set to RS-422/485
Set to *1 CLK
Set to RS-485; Last jumper set to OUT
69
Installing the B&B Card Under Windows 2000/XP

The B&B card is a plug and play device. Follow the installation
instructions that are detailed in the documentation that is supplied
with the card.
Note:
Be sure to install ComfortVIEW after the card has been

installed.
Network Connection
The B&B 3PCIOSD1A card requires a 25 pin female D-shell connector for connection to the CCN Bus. This connector should be
wired as follows:
25 Pin D-Shell Connector CCN Communication
Pins 14 & 16 Jumpered Together
Pin 7
Pins 6, 8, & 20 Jumpered Together
Note:
70
Positive (Red)
Negative (Black)
Ground (White)
N/A
N/A
Do not connect the drain wire at the 25 Pin D-shell connector. Connect the drain wire to the communication bus's
existing drain wire at the first point at which it enters the
network.
Appendix E
Setting Up
Printers for Use
with
ComfortVIEW
ComfortVIEW Reports
on a Local (Attached)
Printer
You can use one or several printers to record hardcopy results of

ComfortVIEW reports, alarms or display screens. You can set up
one printer to print alarms only, and another to print reports or you
can print alarms and reports to the same printer. The printers that
you use to perform these operations can be directly connected to
your computer or they can be connected to another computer on
your Local Area Network (LAN). The instructions below detail the
steps to follow when setting up these printer operating characteristics.
You must use the Windows Add Printer wizard to create a printer at
each ComfortVIEW workstation that has an attached report printer.
For example, you might typically attach your printer to the
ComfortVIEW Server workstation. If you do, you must create the
printer for the Server workstation. Enter the Windows Add Printer
function and follow the prompts to set up a printer as shown in the
report printer properties below. If necessary, refer to your Windows
manual for instructions on creating printers using the Add Printer
function.
ReportPrinter Properties
Printer Location
Port:
Mfg./Driver:
Printer Name:
Default:
Share this printer...
Share name:
My Computer
LPT1 (for example)
User selected to match printer type
CWREPORT
Optional
Optional - Choose to share this printer in
order to make the printer available to other
computers on your computer network
If you choose to share this printer, select a
unique name that will identify it on your LAN
(CVPRINTER, for example)
Notes:
1.
CWREPORT is the required report printer name if you intend

to use the Send reports directly to CWREPORT printer
option when you manually generate a report. If you choose a
name other than CWREPORT, you can first view the manually generated report, then print it using the Report Viewer
File/Print menu item.
71
2.
If other workstations (ComfortVIEW Clients) will also use

this printer for report printing, you should to share the printer
on your LAN
3.
If you intend to share the printer, and if the computer to

which the printer is attached is running the Windows XP
operating system, you must perform one additional step to
ensure proper access to the shared printer. This additional
configuration is only necessary on the Windows XP system to
which the shared printer is physically attached, and it only
needs to be performed once:
a.
Make sure you are logged into Windows XP with Administrator access privileges.
b.
From the Windows Start menu, select Run and type

MMC.EXE and then press Enter. This will open the
Microsoft Management Console.
c.
Select File, Open, and open the SECPOL.MSC file

located in the \WINDOWS\SYSTEM32 folder.
If you have upgraded your operating system from Windows NT, you can find this file in the
\WINNT\SYSTEM32 folder.
d.
Click on the + sign in front of the Local Policies heading

in the left panel.
e.
Click on the Security Controls option.
f.
In the right panel, scroll down to find the policy named

Network access: Let Everyone permissions apply to
anonymous users.
Double-click on this policy.
g.
72
Enable this policy (by selecting Enabled) and click on

OK.
h.
From the menu, select File, Exit, and when prompted to

save the console settings to SECPOL.MSC, click on Yes.
Your Windows XP system is now configured to properly
share its printers with other ComfortVIEW client workstations.
ComfortVIEW Reports
on a Network (LAN)
Printer
You may want to direct the printing of a ComfortVIEW report to a

shared printer attached to another workstation on your Local Area
Network (LAN). For example, a user at a ComfortVIEW Client
workstation may want to direct a ComfortVIEW report to print on
the printer attached to the ComfortVIEW Server workstation.
ComfortVIEW is unable to send reports directly to shared network
printers, but by following the steps below, you can "trick"
ComfortVIEW into thinking that your shared network printer is
actually attached directly to your ComfortVIEW Client workstation.
Perform the following steps once for each Windows user account at
each ComfortVIEW workstation that will be sending reports to a
shared network printer.
1.

CMD.EXE. Then press Enter.
This will open an MS-DOS command prompt window.
2.
At the DOS prompt type, NET USE /PERSISTENT:YES and

then press Enter.
This command allows Windows to retain the printer network
settings that will be made in Step 3.
3.
At the DOS prompt type, NET USE LPTn: \\workstation

name\printer name (followed by pressing Enter) where:
n denotes an unused computer parallel port on the local
ComfortVIEW workstation (n=1,2,3,4,...)
workstation name is the Windows computer name of the
ComfortVIEW workstation with the network printer
printer name is the share name you chose for the network
printer in the previous section (for example, CVPRINTER).
Example: NET USE LPT2: \\NODE1\CVPRINTER will
connect LPT2 to the printer shared as CVPRINTER attached
to workstation NODE1.
73
Note:
If the client workstation is running the Windows XP

operating system, you will only be able to select
LPT1 as your local parallel port.
4.
Type EXIT to end your DOS session.
5.
Create a new printer through the Windows Add Printer

function using the printer properties shown below. If necessary, refer to your Windows manual for instructions on
creating printers using the Add Printer function.
Report Printer Properties

Printer Location:
Port:
Mfg./Driver:
Printer Name:
Default:
Share this printer...
Note:
ComfortVIEW Printers
Dedicated to Alarm
Logging Only
My Computer
Parallel port used in the NET USE command
in Step 3 above.
User selected to match printer type
CWREPORT
Optional
No - this is not necessary on a client workstation
Windows can enter Setup mode to install the print driver.

This will require the Windows installation disks.
Alarms are sent directly to the LPT printer ports that you specify
using the ComfortVIEW Setup application. You can use a USB
printer as an alarm logger, but you must follow the special instructions below. Regardless of the type of printer, make sure that the
printers used for alarm printing have been added to Windows using
the Add Printer function before proceeding with the steps below. If
necessary, refer to your Windows manual for instructions on creating printers using the Add Printer function.
Parallel Printers:
74
1.
From the ComfortVIEW Setup application, select Setup,

Alarm printers, and then select New.
2.
Assign the printer a unique name and identify its location by

selecting the correct computer and port to which the printer
was added.
3.
Save the configuration by selecting OK from the open dialog

boxes.
4.
If you would like to filter the types of alarms that will be sent
to this printer, select Administration, Alarm printers, and
follow the instructions in the Setup chapter of the
5.
Reboot the system for the new configuration to take effect.
USB Printers:
1.
From the Start menu, select Settings, Printers. If you are

using Windows XP, this selection will be named Printers and
Faxes.
2.
Right-click on the USB printer to which you wish to log

alarms and select Properties.
3.
Click on the Sharing tab and enable this printer for sharing.
Assign a unique name that will identify this printer on your
LAN (for example, ALMPRINT).
4.
Click on OK to close the Properties dialog box.
5.

CMD.EXE and then press Enter.
This will open an MS-DOS command prompt window.
6.
At the DOS prompt type, NET USE /PERSISTENT:YES and

then press Enter.
This command allows Windows to retain the printer network
settings that will be made in Step 7.
7.
At the DOS prompt type, NET USE LPTn: \\workstation

name\printer name (followed by pressing Enter) where:
n denotes an unused computer parallel port on the local
ComfortVIEW workstation (n=1,2,3,4,...)
workstation name is the Windows computer name of this
computer
printer name is the share name you chose for the network
printer in step 3 (for example, ALMPRINT).
75
Example: NET USE LPT2: \\NODE1\ALMPRINT will

connect LPT2 to the printer shared as ALMPRINT attached
to workstation NODE1.
Note:
ComfortVIEW Alarms
and Reports on the
Same Printer
If the workstation is running the Windows XP

operating system, you will only be able to select
LPT1 as your local parallel port.
8.
Type EXIT to end your DOS session.
9.
Follow the steps identified for parallel printers, above, making sure to select your computer name and the LPT port you
identified in the NET USE command.
You can use a single printer for both report printing and alarm
logging. Make sure that the printer you wish to use has been added
to Windows using the Add Printer function before proceeding with
the steps below. If necessary, refer to your Windows manual for
instructions on creating printers using the Add Printer function.
1.
Follow the procedure defined previously in this appendix for

ComfortVIEW Reports on a Local (Attached) Printer.
Choose to share the printer if either or both of the following
is/are true:
-
This printer will be used for printing reports generated

from a different ComfortVIEW Client workstation.
The printer is a USB printer.
2.
From the ComfortVIEW Setup application, select Setup,

Alarm printers, and then select New.
3.
Assign the printer a unique name and identify its location by

selecting the correct computer and port to which the printer
was added. Note that if the printer is a USB printer, you will
have to link the printer's shared name to a local port through
the NET USE command.
If necessary, refer to the USB Printers instructions in the
section of this appendix titled ComfortVIEW Printers Dedicated to Alarm Logging Only.
4.
76
Save the configuration by selecting OK from the open dialog

boxes.
5.
If you would like to filter the types of alarms that will be sent
to this printer, select Administration, Alarm printers, and
follow the instructions in the Setup chapter of the
6.
Reboot the system for the new configuration to take effect.

The printer is now configured for handling both report printing and alarm logging.
77
78
Index
Alarm Manager
Index
Equipment)
Installing New 53
A
Adding
Alarm Printers 52
Controllers 51
Operators 51
Reports 52
the Computer Name 40, 45
WorkSPACEs 52
Alarm Printers
Adding 52
C
Changing
the Windows Computer Name 23
Client
Definition 2
Client Software
Installation 36
Start-up 42
ComfortVIEW
Directory Structure 47
Installation 29, 37
Re-installing and Upgrading 55
Uninstalling 57
Computer
Hardware Requirements 11
Computer Name (Windows XP/2000)
Adding 40, 45
Computer Name (Windows)
Changing 23
Controllers
Adding 51
D
Database
Backup 47
Setting Up 51
Directory Structure
ComfortVIEW Backup 47
F
File System
Type of 19
G
Graphics and Help Files (for Carrier
Equipment)
Installing New 53
H
Hardware
Requirements 11
Help and Graphics Files (for Carrier
I
Installation Steps
An Overview 3
Installing
Client Software 36
ComfortVIEW 29, 37
ComfortVIEW (Re-installing and
Upgrading) 55
New Graphics and Help Files (for
Carrier Equipment 53
Server Software 31
Single-User Version 29
SQL Server 25
IRQ
Settings 15
L
Local Site Operation 6, 7
M
Modem
Requirements 15
Modem Access to a Remote
CCN 7, 9
Multi-User System Setup 8
An Example 8
Multi-User Version
Description 3, 7
Start-up 39
O
Operators
Adding 51
P
Password
Default 51
Ports
Designation 15
Printer
Setup 52
Printer Operation
Multi-User Version 9
Product Package
Materials Included With 4, 5
R
Re-installing and Upgrading
ComfortVIEW 55
Remote Access to a Workstation
79
Reports
Adding 52
RS-485 Interface
Requirements 14
S
Server
Definition 2
Server Software
Installation 31
Start-up 39
Service Support System Setup
An Example 7
Setting-Up
the Database 51
Windows for Use with Multi-User
Version 23
Windows for Use with Single-User
Version 22
Windows Video Drivers 22
Single-User System Setup
An Example 6
Single-User Version
Description 3, 5
Installation Procedure 29
Start-up 44
Windows XP Settings 22
Software Installation
ComfortVIEW 29, 37
ComfortVIEW (Re-installing and
Upgrading) 55
New Equipment Help and Graphics
Files 53
SQL Server 25
SQL Server
Installation 25
Start-up 39
Starting-Up
Client Software 42
Server Software 39
U
Uninstalling
ComfortVIEW software 57
Upgrading and Re-installing
ComfortVIEW 55
User
Default 51
User Name
Default 51
80
V
Versions - Description of
Multi-User 3
Single-User 3
Video Resolution and Display
Hardware Requirements 13
Setting Up Windows Drivers 22
W
Windows
Changing the Computer
Name 23
Windows XP/2000
Adding the Computer Name 45
WorkSPACEs
Adding 52
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Attn: CCN Documentation
Alarm Manager
808 - 238 Rev. 12/07

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ComfortVIEW

Installation and Start-up

Hardware Requirements and Setup ....................... 11

Windows Installation ................................................ 19

SQL Server Installation ........................................... 25

ComfortVIEW Installation ..................................... 29

ComfortVIEW Start-Up .......................................... 39

Single-User Version .............................................. 44

ComfortVIEW is a trademark of Carrier Corporation.

Changed Sybase SQL Anywhere to Microsoft

Under Installation Steps, added a note stating

Hardware Requirements and Setup

Added a note stating that for new installations

Under Before You Install ComfortVIEW and

Updated table to include ComfortVIEW

This manual provides instructions on installing and starting up your

Performing database backups

The Appendixes provide miscellaneous information such as:

a table listing ComfortVIEW and ComfortWORKS versions

a list of ComfortVIEW system files.

Windows XP NetBEUI installation information.

The following terms are used in this manual:

Throughout this manual the term:

ComfortVIEW single-user version refers to ComfortVIEW

ComfortVIEW multi-user version refers to ComfortVIEW

All Windows XP instructions assume that you are using XP's

Set up computer hardware I/O components (internal modem,

Your computer supplier may have completed this

Install the Windows 2000, XP, or 2003 Server operating

Your computer supplier may have completed this

If ComfortVIEW is to be used to access other ComfortVIEW

For the multi-user version only, install Microsoft SQL Server

Installation of SQL Server is only required on the

Install ComfortVIEW software.

Configure ComfortVIEW start-up parameters.

Your ComfortVIEW product package contains the following material:

ComfortVIEW Installation and Start-up Manual Provides

International customers must purchase Microsoft SQL

Local Site Operation

The most common use of the ComfortVIEW single-user version is

CARRIER COMFORT NETWORK

The ComfortVIEW single-user version can be accessed remotely via

The database resident in the calling workstation is not

CARRIER COMFORT NETWORK

The ComfortVIEW single-user version can access numerous remote

You can attach a printer to a ComfortVIEW workstation. Multiple

LOCAL AREA NETWORK

In order to access information from controllers connected

You can access the multi-user version server workstation remotely

The ComfortVIEW multi-user version can access numerous remote

You can attach a printer to any ComfortVIEW workstation on the

The minimum operating system for new installations is

The minimum computer hardware requirements for ComfortVIEW

ComfortVIEW Client with Windows 2000 Professional Operating

ComfortVIEW Client with Windows XP Professional Operating

Windows runs in standard VGA mode (640 X 480 pixel)

You can achieve the super VGA display resolution that

The following are the basic printer requirements for ComfortVIEW:

The Carrier Comfort Network serial communications interface is an

Windows XP/2000-compatible drivers must be used when

The following optional ancillary devices can be used with

High speed (14.4 bps or higher) modem* (internal or external)

If you will be using an internal or external modem to connect to a

For ComfortVIEW to fully operate, your internal hardware input/