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Overview
covers credit evaluation and credit limit review, would lay down a strong foundation to manage
your companys risks to minimize bad debts.
Collecting book debts appears to be so difficult to many people and deem uninteresting. Many
people also find collecting debts an unpleasant job, not to mention frustrating and even
complicating at times, even to senior staff. However, with the understanding of the credit
recovery policy plus acquiring of the appropriate tools, strategies and techniques through
training, collecting a debt can be professionally challenging and exciting career.
In this workshop, you will hear and learn from the experienced facilitator who would be sharing
his 30 years of practical experience in credit management and MILLION DOLLAR DEBT
RECOVERY experience. This is a MUST investment for all business!
Learning Outcomes
Course Details
PROGRAMME OUTLINE
Day 1:
Sharing Real-Life of Problematic Debt Experiences
Role play and reverse role play on current difficult and sticky debt situations
Negotiating for Debt Recovery
Soft Negotiation
Hard Negotiation
Principles Negotiation
Successful Negotiation
Day 2
Exploring Recoveries techniques
External Outsourcing To Collection Agencies
When and why to outsource debts to collection agency
Outsourcing Cost
Internal Outsourcing to Staff
Why should outsource to staff and when not to outsource to staff
Going into Legal Procedure
Methodology
Case Study and Group Discussion. Real-current problematic debt cases will be analyzed and
scenario solutions will be discussed within the workshop.
Course Leader
Dr WC, Liew
Chartered Accountant
PhD International Finance (US)
MBA (Singapore)
Testimonies
"After the 2 day workshop on Credit Management and Debt Recovery, the
following improvement are obvious, I set customer dateline for customers to pay, as the
trainer impressed with the phrase customer always want to pay Now I have the passion
for collection from my customers"Shafanie, Admin and Customer Relationship Manager,
Salihin Consulting Group
"The clear improvement is the boosting of my confidence in negotiation with the
customers on default payment, knowing what to ask, how to approach the customers as
many role plays of customer interaction facilitated by Dr Liew really helps me in the
collection process. Really nice to hear from you again and following up on my
collection position."Alynn Tan, Credit Control Officer
"Before the credit seminar training, I am a very straight forward person in
collection and sometimes customers cannot take it. After the training, I realize I should
be cool and focus in the collection process. I am practicing them now and seeing a real
change in my attitude towards the customers. Really thank you to Dr Liew."Punitha
Subramaniam, Head Of Business Support Section, Johor Port Bhd
"The credit management and collection seminar reinforce my belief in
building strong rapport with customer, help the customers and even take some risk if
necessary to recover the debt. The skills learnt from the practical training process in
solving and recovery the debts are indeed rewarding and challenging. Dr Liew, feel free
to drop by for a cup of drink and chat."Woon Tein Khow, Marketing Manager and Credit
Head, Theen Seng Paper Manufacturer Sdn Bhd
"The credit seminar indeed is very beneficial as I am now cutting down bad cases, do
more prevention during evaluation stage and ask for advance payment. Before that, we
will provide the professional services, bill them and then chase for collection. Really
appreciate the skills and input from Dr Steven Liew. And also thank you for follow up
with us after the credit and collection training session."Lim Kai Siang and Co, Chartered
Accountant
"After the credit and collection seminar, Now I have the pretty good picture of guiding my
credit staffs in the monitoring and collection process. Today, my Account Receiver (AR)
is in a pretty good shape."Tan Kok Leong, Finance Manager, Omni Precision Sdn Bhd
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"The greatest improvement after the 2 day credit and collection workshop by Dr
Steven Liew is implementation of outsourcing to collection agency. What very effective
and the bad cases have improved tremendously. The human touch, negotiates skills
learnt , review and monitor accounts are really put to good use." Jumarin Ismail, Senior
Internal Auditor, Technology Park Malaysia Corporation Sdn Bhd
Investment
Normal fee
Sign up 1 pax
(Fee inclusive of GST, Buffet Lunch, Refreshment, Welcome Pack, Training Materials Certificate of Achievement)
Certificate
Upon successful completion of this program, you will receive a Certificate of Achievement.
Certificates are distributed on the final day of the program.
Payment mode:
1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest
payment integration system through our website.
2. BANK IN CHEQUE
Bank in and then scan the Bank-in slip and email to us before the course commence to confirm
your seat.
Courier your cheque payment to our Finance HQ.
*Note that we DO NOT take any payments during the event.
3. BANK IN CASH:You can also pay by cash through bank-in our company bank account.
4. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via
international banks.