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Persuasive Communication Skills

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Date
Time
Country Venue
8/12/2016 - 9/12/2016 9AM - 5PM Malaysia Armada PJ

Overview

Do you want to know what drives you deep down to life your life?
Do you know what make others tick?
Do you want to have more self-awareness and understanding of others to help your
job?
In todays business world, our work requires not only the academic skills. You need to build up
your resilience and agility at work to handle all kinds of situations. And NLP can help achieve
this through its core communication techniques.
In this course, you will learn to enhance your communication skills to achieve win-win solutions
with your clients.
About NLP
NLP is one of the fastest growing personal and business development industries, and by
learning its simple, fast, proven and effective techniques, you can instantly improve
performance, success and results across the board.

Learning Outcomes

By the end of the workshop, delegates will be able to:

o Gain solid understanding of how NLP helps you in embracing operational and business
processes
o Elevate your communication skills to new levels, along with your self-awareness,
motivation, productivity, performance and results.

o Use feedback strategies for clear and precise communication results

o Speak with more confidence and listen carefully to build rapport
o Analyze and utilize body language to your advantage
o Steer conversations and influence people
o Have the confidence to make positive impact in your communication and have had a fun
time doing it.
o NLP Skills skills that help in communication with clarity.
o Apply useful non-verbal communication cues to interpret messages

Who Must Attend

This course is suitable for all those looking to enhance their skills in influencing persuading,
communicating and building rapport.

Course Details

MODULE 1: PERSUASIVE COMMUNICATOR

What makes a good and persuasive communicator?
Your core values and how to integrate good communication skills at work and in life
MODULE 2: NLP COMMUNICATION MODEL
NLP Thought Process and how to understand others expectation
NLP Communication Model and how people like to receive info
Resourceful Language Pattern and how to produce clear & precise message
The Power of Strategic words to avoid misunderstanding
MODULE 3: POWER-BOOST CONFIDENCE THROUGH BODY LANGUAGE
Exude confidence (from within)
The power of eye contact to build rapport and improve business relationship
Reading Between the Lines - Gestures & Facial expression
Be more in control of your body language and turning opportunities to deals
MODULE 4: MINDSET OF EXCELLENCE
Model the a Successful Persuasive Communicators
The human belief system
6 NLP presuppositions- Perception is Projection and how to see ideas conflicts and heated
situations
Self-Awareness and Consciousness to understand yourself deeper
MODULE 5: SUCCESSFUL COMMUNICATION
Communication Profiling
Your preferred communication style
Recognize and speak Your Clients language
Become aware to other people's communication styles and how they like to be treated
MODULE 6: BUILDING DEEP RAPPORT SUCCESSFULLY
Perception of rapport
Strategies in building instant Rapport
The secrets of matching and mirroring
Pacing and Leading to close the deal
MODULE 7: EMPHATIC LISTENING

 Why no one really listens

Train Your Ears to Hear Your Customers Clearly
Sharpen your Question skills to solicit information
Train Your verbal responding skills to suit the listeners communication style
MODULE 8: HYPNOTIC VOICE FOR BETTER INFLUENCE
Develop a greater awareness of Your Unique voice
Your expressive tone of voice
The meaning of the voices
Vocal variety that influences your listener and turn opportunities to business deals
MODULE 9: WHATS NEXT FOR YOU
Great communicators secrets revealed
Areas for improvement
Action Plan

Methodology

Experiential learning, Interactive presentation, role plays and practical activities based on NLP
(neuro-linguistics programming) practise immediately in an interactive and experiential
environment.

Course Leader

Vince Tay, Certified Professional Trainer & Executive Coach

With a passion to enrich the lives of others, Vince decided to become a trainer and coach
after discovering the power of experiential training more than 26 years ago. Since then, he
has helped his clients to find their own merits and enrich their personal lives as well as those
around them. Constantly seeking to show others how to be more self-aware and get more out
of life, he has made training and coaching his life ambition.
Applying his knowledge and experience from a variety of industries including construction(as
CEO), project management, general trading, shares and options trading, unit trusts and real
estate, Vince is able to connect with individuals from all walks of life.
In his desire to develop his training skills, he had undertaken a variety of programs including
Born To Be Free by IHK (Institute of Hard Knocks), Leadership Program (AsiaWorks Training),
Memory Techniques, Born Rich (Robert Proctor), Metaphysics, Master Class Train The Trainer
(Result Asia), Hypnosis & NLP Practitioner and MIM Certified Professional Trainer, approved
by the Human Resources Development Fund (HRDF).
Vince is very active in Toastmasters (a public speaking club ) and won the humorous contest
twice consecutively at club level. His creativity coupled with his sense of humour, versatility
and passion to make a difference in the lives of others have compelled him to become a
Trainer and Coach and work towards building a world where people live to contribute their
best.
People benefited from his programs are from organizations like :- TNT, OSK Investment bank,
CIMB Tech banking, Kenanga Investment Banking Bhd , Philips Lumileds, Dell, Maybank
Investment Banking, GTC Associates, Alcatel-Lucent Malaysia S/B , Intel , BH Insurance,

ASPAC, Suruhanjaya Syarikat Malaysia (Companies Commission of malaysia,), UMW heavy

equipments, OSC courier MNP properties S/B , F&N Dairies (Premier Milk), Asea Brown
Broveri (ABB), DHL Exel Supply Chain, Allianz Insurance, Diagraph Corporation and Kuwait
Finance House (just to name a few) .
He strongly believes that training should be practical which is then followed-up with coaching
to make the training sessions more effective. Today, being a trainer and coach allows him to
share a different perspective of the world with others and to connect with them at a very
personal level.

Testimonies

"Before attending the course, I feel that I have the capability to take
control of my life. During the course, I learned to apply the best techniques and I feel
myself can have better control of my life than before. It is a good training for all. I
personally like the demonstration session and videos shares by Vince in the course.
Mr Balaraman, IT ValeServe
Before attending this Persuasive Communication course, I felt that I need some
changes and improvement in the way I communication with customers. In the course, I
learned a lot about what it meant to have a victim mentality and how to avoid it. I now
feel magical and self-empowered now! The training was brilliant and my trainer, My
Vince Tay, was superb. Fara, Asst Mgr

I felt relatively happy before I attended this course. However, Im even

happier that I learned how to communicate with the customers more effectively. I feel
much more relaxed after learning up on the subject. The trainer was great. Lily,
Jimisar Autotrade Sdn. Bhd.
I was somewhat reluctant to deal with customers before this course. However, I feel
much more confident after I learned how to properly listen and understand my
customers and their preferred communication styles. The trainer, Mr Vince Tay was
good Zuraidah, Customer Service, TOS Klang.
I think I had zero understanding on how to positively influence the customer before
this course. I learned a great deal about the importance of persuasive communication
and am happy I got learn a new set of skills. The trainer, Mr Vince was very effective in
discerning an individuals pattern of behavior. Feadralina Zuriawati, CRE, Jimisar
Autotrade Sdn. Bhd.
I never understood people well. Im glad I learned how to foster mutual understanding
between myself and others during this course and how to exercise self-control during
tense situations. The trainer was very engaging and possessed a wealth of knowledge
on the subject. Rosaini, Customer Relationship, TBNC Motor Sdn. Bhd.
I felt that I lacked something essential before I went for this course. Im glad that I
gained a strong sense of self-confidence during this course that I can utilize when

facing my customers. Now I feel really good about myself and how I can handle any
situation after this. The trainer was excellent and I really enjoyed his activities. Nur
Amalina BT Wan Abdul Aziz, CRE, EON Automart Glenmarie
I had bad communication skills and I was a bit afraid. This course helped me by
educating me persuasive communication skills and how to view a situation from
another persons perspective. I felt much better after this course knowing that I could
better communicate with others. The trainer gave good explanations and lot of
illustrations on this subject. I really enjoyed the group activities.Putry, KL
I was really excited to learn what this course had to offer. I learned a great deal of
different knowledge. I felt great after I completed the course. Im really glad I joined this
training. The trainer and his training were thoroughly enjoyable. Zulaikha, Sales
Advisor, NikaiJaya (M) Ipoh.

I wasnt confident at all due to my lack of knowledge before attending this course. This
course taught me the inner workings of peoples mindset, body language and how to be
persuasive when communicating. It was great, fresh and I cant wait to test out my new
skills. The trainer was a good person who really knew how to engage with the
participants. Sarah, Melaka
I learned about the importance of persuasion and the key to influencing others during
this course. I felt much more positive, confident and knowledgeable about the
personality of others after the course. The trainer is both very nice and excellent in his
work.Raihan , Customer Service Personnel
I always got stressed handling customers and complaints. Through this training I
learned how to manage my stress and how to influence customers. After the course
was completed I felt like I was ready to be the best CRE at Ingress Motor Centre. The
trainer was so friendly and the training very attractive.. Fara March 2015

Investment

Normal fee
Sign up 1 pax
Pay before course starts
MYR 2,780.00
USD 650.00
Early Bird
Sign up 1 pax
Pay 14 days before course starts
MYR 2,180.00
USD 500.00
Group Fee
Sign up 3 pax or more
Pay 14 days before course starts
MYR 2,080.00
USD 480.00

(Fee inclusive of GST, Buffet Lunch, Refreshment, Welcome Pack, Training Materials Certificate of Achievement)

Certificate
Upon successful completion of this program, you will receive a Certificate of Achievement.
Certificates are distributed on the final day of the program.

Payment mode:
1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest
payment integration system through our website.
2. BANK IN CHEQUE
Bank in and then scan the Bank-in slip and email to us before the course commence to confirm
your seat.
Courier your cheque payment to our Finance HQ.
*Note that we DO NOT take any payments during the event.
3. BANK IN CASH:You can also pay by cash through bank-in our company bank account.
4. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via
international banks.