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Cardholder Dispute and Chargeback Section, Card Centre: 8/F Tower 2 & 3 HSBC Centre, 1 Sham Mong Road, Kowloon
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Transaction Date
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Merchant Name
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Transaction Amount
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Disputed Amount
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I refer to the above transaction(s) and advise that (Please select the dispute reason listed below.)
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I made the reservation with the merchant, I cancelled it on _ _ _ _ _ _ __ _ _ with cancellation code _ _ _ _ _ _ _ _ __
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(number ;m!l _ _ _ _ _ _ _ __ _ _ _ _ _ _ _ _ __
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cheque 1<:Jll (number ;m11 _ _ _ _ _ __ _
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A copy of the
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cash receipt
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cheque
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bank statement
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is enclosed.
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The merchant made an addition or transposition error. I enclose the transaction receipt copy in support.
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I have received a credit transaction receipt(s) from the merchant. However, no credit was posted to my card account. A copy of the credit slip
is enclosed. *A~~i!li.Plii~ti<:JlUI:~BJl., ffi.*AI~ffi*~i~i!li.P!':Jl!~ . m~~~ L l!~HfB.!l1~*
The merchandise was to be shipped. I received it and returned it back to the merchant. The merchant did not properly disclose a limited return
policy at the time of transaction and no credit was received. A copy of the relevant document/sis enclosed.
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I have requested for the termination of the service with the merchant on _ _ _ __ _ _ _ _ __ by 0 letter 0 email
A copy of the termination document is enclosed for your action. Please request the merchant to stop further billings.
facsimile.
I have neither made nor authorised the transactions and will not accept any subsequent transactions posted after the above one.
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I have neither made nor authorised the above transaction (transaction receipt number _ _ __ __ _ _ _ _ _ _ _ _ ). I was still in
possession and control of all valid cards at the time of the transaction. I only authorised the transaction amount of _ _ _ _ _ _ _ _ __
on _ __ _ _ __ __ _ __ _ (transaction receipt number - - - -- - - - - - - - - - ).
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I or my authorised person did not receive the service/merchandise from the merchant. A copy of the order form is enclosed.
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The merchandise/service received is not as described as the one I ordered/purchased from the merchant.
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Please specifY how the merchandise is not as described and provide relevant proof to show the difference/defectiveness. !#f.111it'f'Fal.:ZJ8&/6f1Utlllfllj/j.
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(state currency, example, CNY). However, the transaction wrongly charged by merchant is
(state currency, example, USD).
Signature
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Cardholder N arne
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Date S IOl
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Note: Please sign and return this form to the above address within fourteen days. Should you have any questions, please feel free to contact us on (852) 2288 2533 .
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CPD278-m (101215) FW