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framework
Gerd Holm-ste and Matz Norling
Background
Today, users take telecom-grade service performance for granted and judge operators
and service providers by price and the quality
of their service portfolios. For this reason, the
maturing telecom market must act swiftly to
create and deploy new services a fact that
market scenarios confirm. Operators are thus
shifting their focus to
user service performance (quality);
best-effort IP services and quality-enabled
user services; and
user-experience-based targets.
Ericsson has anticipated this shift in focus
and is fully positioned to help by providing
systems that perform up to user expectations. To this end, Ericsson has created the
User Service Performance framework, which
by means of a handful of performance indi-
Key performance
indicators
To measure, meet, and secure user service
performance, Ericsson puts strong emphasis
on system services. A service can be made
available to a user if it meets the users
quality-related criteria. For system serivces,
the quality of the basic integrity performance
is determined by the (basic) quality functions in the service path. For many services,
these functions are located in terminals and
content-creation products.
ETSI has drafted a standard that defines indicators that report performance in terms of
Figure 1
Ericssons adaptation of standards
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Figure 2
User and system services.
Service assurance
architecture, end-to-end
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Figure 3
Performance data collection model.
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Figure 4
Service assurance architecture.
Figure 5
Service assurance reports.
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Conclusion
Figure 6
Above: Top-level, real-time view of system service quality. Below: Network view of
Push-to-Talk service in the OSS Navigator.
Customized services
A customized service-assurance solution includes a combination of Ericsson tools, legacy operator tools, and third-party products.
Proceeding from the architecture, Ericssons
method describes, step-by-step, how operators may
select and monitor user services;
combine PIs in a service model;
feed the PIs with measurement information;
find the right tools for collecting information; and
46
PDP
PI
QoSS
RAB
S-KPI
SLA
TMF
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