Académique Documents
Professionnel Documents
Culture Documents
On
Management Information System
Of ICICI BANK
Academic Session 2013-16
LINGAYAS UNIVERSITY
(FARIDABAD)
SUBMITTED TO:
SUBMITTED BY:
ISHA SHARMA
ANISH KUMAR
NARENDER SINGH
ROHIT NAIR
CERTIFICATE
I have the pleasure in certifying that Mr. ANISH KUMAR is a bonafide student of
BBA 5th Semester of the Lingayas university , Faridabad under Class ID
No.13BBA010
He has completed his MIS Project work entitled under my guidance.
I certify that this is his original effort and has not been copied from any other
source. This project has also not been submitted in any other university for the
purpose of award of any degree.
This project fulfills the requirement of the curriculum prescribed by Lingayas
University, Faridabad for the said course.
MRS.NEHA KALRA
(HEAD OF THE DEPARTMENT)
BBA
LINGAYAS UNIVERSITY
(FARIDABAD)
DECLARATION
I hereby declare that the project work entitled MIS LAB FILE. submitted to the Lingayas
University, Faridabad, India, is a record of an original work done by me under the guidance of
Ms ISHA , (Assistant Professor, BBA), and this project work has not performed the basis for the
award of any Degree to the best of my knowledge.
[SIGNATURE OF STUDENT]
ACKNOWLEDGEMENT
At the first instance I owe my gratitude and express my hearty and sincere thanks
to Mrs. Isha sharma for giving me an opportunity to make project on ICICI Bank.
I owe my thanks to my faculty advisors and all other lecturers of BBA Department
for parting their valuable guidance in completing this project successfully. I
consider myself very fortunate to be able receive a practical exposure in the field
of MIS in this reputed organization.
I also thank all the other staffs of all the departments of the company for extending
their kind and whole-hearted co-operation and assistance .
INTRODUCTION
Concept of MIS
Definition:The Management Information System (MIS) is a concept of the last decade or
two. It has been understood and described in a number ways. It is also known as
the Information System, the Information and Decision System, the Computerbased information System.
The MIS has more than one definition, some of which are give below.
1. The MIS is defined as a system which provides information support for decision
Making in the organization.
2. The MIS is defined as an integrated system of man and machine for providing
the information to support the operations, the management and the decision
making function in the organization.
3.The MIS is defined as a system based on the database of the organization
evolved for the purpose of providing information to the people in the organization.
4. The MIS is defined as a Computer, based Information System.
Management information system can thus be analyzed as-:
Management
Management covers the planning, control, and administration of the operations of a
concern. The top management handles planning; the middle management
concentrates on controlling; and the lower management is concerned with actual
administration.
Information:Information, in MIS, means the processed data that helps the management in
planning, controlling and operations. Data means all the facts arising out of the
operations of the concern. Data is processed i.e. recorded, summarized, compared
and finally presented to the management in the form of MIS report.
System:Data is processed into information with the help of a system. A system is made up
of inputs, processing, output and feedback or control.
Thus MIS means a system for processing data in order to give proper information
to the management for performing its functions
Objectives of MIS
Goals of an MIS are to implement the organizational structure and dynamics of the
enterprise for the purpose of managing the organization in a better way and
capturing the potential of the information system for competitive advantage
Following are the basic objectives of an MIS:
1.Capturing Data: capturing contextual data, or operational information that will
contribute in decision making from various internal and external sources of
organization.
2. Processing Data: the captured data is processed into information needed for
planning, organizing, coordinating, directing and controlling functionalities at
strategic, tactical and operational level. Processing data means:
o making calculations with the data
o sorting data
o classifying data and
o summarizing data
3. Information Storage: information or processed data need to be stored for future
use.
4. Information Retrieval: the system should be able to retrieve this information
from the storage as and when required by various users
Characteristics of MIS
Following are the characteristics of an MIS:
1. It should be based on a long-term planning.
2 .It should provide a holistic view of the dynamics and structure of the
organization.
3. It should work as a complete and comprehensive system covering all
interconnecting sub-systems within the organization.
4. It should be planned in a top-down way, as the decision makers or the
management should actively take part and provide clear direction at the
development stage of the MIS.
5. It should be based on need of strategic, operational and tactical information of
managers of an organization.
6 .It should also take care of exceptional situations by reporting such situations.
7. It should be able to make forecasts and estimates, and generate advanced
information, thus providing a competitive advantage. Decision makers can take
actions on the basis of such predictions.
8. It should create linkage between all sub-systems within the organization, so that
the decision makers can take the right decision based on integrated view.
9. It should allow easy flow of information through various sub-systems, thus
avoiding redundancy and duplicity of data. It should simplify the operations with
as much practicability as possible.
10.Although the MIS is an integrated, complete system, it should be made in such
a flexible way that it could be easily split into smaller sub-systems as and when
required.
11. A central database is the backbone of a well-built MIS.
Function of MIS: Capturing Data: capturing contextual data, or operational information that will
contribute in decision making from various internal and external sources of
organization
Application of MIS
1 Personnel management
2. Production management
3. Financial management
4. Material management
5. Marketing management
1. Personal Management.
It has a primary function of providing suitable manpower in number and
certain ability, skill and knowledge, as the business organizations demands
from time to time.
Its goal is to control personnel cost through continuous increase in
manpower productivity by resorting the following techniques:
- HRD through training and upgrading the skills.
- Motivation through leadership and job enrichment.
- Structuring the organization
3. FINANCIAL MANAGEMENT
Its function has a primary objective of meeting the financial needs of the
business, from time to time, by the way of providing working capital and
long-term capital to run the business with the goal of containing the cost of
the capital at minimum.
Declaration of audit financial results, submit all reports and returns to the
Government and Tax authorities.
4. Marketing Management
It deals with satisfying the consumer. The scope of function starts from
identifying the need of customer, evolving product concept, designing the
product, positioning the product in market and selling in the appropriate price.
ActivitiesMarket research
Consumer survey
Advertising
Sales promotion campaign
Stocking of products
5. Materials Management
To provide material for production, maintenance and services at economical
prices, in an appropriate quantity and quality with easy stock outs and with no
extra cost of carrying the inventory.
The scope of materials management function is procurement, stocking
control of inventory.
2.
3.
4.
Concept of Information
Definition-:
Information is stimuli that have meaning in some context for its receiver. When
information is entered into and stored in a computer, it is generally referred to
as data After processing (such as formatting and printing), output data can again
be perceived as information.
Types of Information
Strategic Information-:
Strategic information is required by the manager at the strategic levels
of management for the formulation of organizational strategies. This
relates to long term planning policies of the organization as a whole.
Tactical Information-:
Information in this category is used in short term planning and is of
use at management control level.
Operational Information-:
Operation information applies to short period which may vary from an
hour to a few day.
Concept of System
Definition-:
A system is a collection of elements or components that are organized for a
common purpose.
A computer system consists of hardware components that have been carefully
chosen so that they work well together and software components or programs
that run in the computer.
Kind of Systems
software) are relatively closed and deterministic, whereas the human elements of
the system are open and probabilistic.
Stages in SDLC
Different Stages in SDLC
1. Planning and Requirement Analysis: Requirement analysis is the most
important and fundamental stage in SDLC. It is performed by the senior members
of the team with inputs from the customer, the sales department, market surveys
and domain experts in the industry. This information is then used to plan the basic
project approach and to conduct product feasibility study in the economical,
operational, and technical areas.
2. Defining Requirements: Once the requirement analysis is done the next step is
to clearly define and document the product requirements and get them approved
from the customer or the market analysts. This is done through SRS Software
Requirement Specification document which consists of all the product
requirements to be designed and developed during the project life cycle.
3. Designing the product architecture: SRS is the reference for product architects
to come out with the best architecture for the product to be developed. Based on
the requirements specified in SRS, usually more than one design approach for the
product architecture is proposed and documented in a DDS - Design Document
Specification. This DDS is reviewed by all the important stakeholders and based
on various parameters as risk assessment, product robustness, design modularity ,
budget and time constraints , the best design approach is selected for the product.
1. Waterfall Model-:
Waterfall approach was first SDLC Model to be used widely in Software
Engineering to ensure success of the project. In "The Waterfall" approach,
the whole process of software development is divided into separate phases.
In Waterfall model, typically, the outcome of one phase acts as the input for
the next phase sequentially.
Following is a diagrammatic representation of different phases of waterfall
model
4. Integration and Testing: All the units developed in the implementation phase
are integrated into a system after testing of each unit. Post integration the entire
system is tested for any faults and failures.
5. Deployment of system: Once the functional and non functional testing is done,
the product is deployed in the customer environment or released into the market.
6. Maintenance: There are some issues which come up in the client environment.
To fix those issues patches are released. Also to enhance the product some better
versions are released. Maintenance is done to deliver these changes in the customer
environment.
2. Iterative Model-:
Iterative process starts with a simple implementation of a subset of the
software requirements and iteratively enhances the evolving versions until the
full system is implemented. At each iteration, design modifications are made
and new functional capabilities are added. The basic idea behind this method
is to develop a system through repeated cycles (iterative) and in smaller
portions at a time (incremental).
3. Spiral Model-:
Spiral model is a combination of iterative development process model and
sequential linear development model i.e. waterfall model with very high
emphasis on risk analysis. It allows for incremental releases of the product,
or incremental refinement through each iteration around the spiral.
2. Design
Design phase starts with the conceptual design in the baseline spiral and involves
architectural design, logical design of modules, physical product design and final
design in the subsequent spirals.
3. Construct or Build
Construct phase refers to production of the actual software product at every spiral.
In the baseline spiral when the product is just thought of and the design is being
developed a POC (Proof of Concept) is developed in this phase to get customer
feedback.
5. V-Model
V-Model is an extension of the waterfall model and is based on association of a
testing phase for each corresponding development stage. This means that for
every single phase in the development cycle there is a directly associated testing
phase. This is a highly disciplined model and next phase starts only after
completion of the previous phase.
V-Model Application
V- Model application is almost same as waterfall model, as both the models are of
sequential type. Requirements have to be very clear before the project starts,
because it is usually expensive to go back and make changes. This model is used in
the medical development field, as it is strictly disciplined domain.
Following are the suitable scenarios to use V-Model:
1. Requirements are well defined, clearly documented and fixed.
2. Product definition is stable.
3. Technology is not dynamic and is well understood by the project team.
4. There are no ambiguous or undefined requirements
5. The project is short.
COMPANY PROFILE
BANKING INDUSTRY
The banking industry was once a simple and reliable business that took deposits
from investors at a lower rate and loaned it out to the borrowers at a higher rate.
However deregulation and technology led to a revolution in the Banking Industry
that saw it transformed. Banks have become global industrial power houses that
have created ever more complex products that use risk and securitisation in models
that only PhD students can understand. Through technological development,
banking services have become available 24*7, 365 days a year, through ATMs,
Online Banking Facilities, ECS where everything from stock to currency futures
contracts can be traded.
The Banking Industry at its core provides access to credit. In the lenders case, this
includes access to their own savings and investments, and their interest payments
on those amounts. In the case of borrowers, it includes access to loan for the
creditworthy, at a competitive interest rate.
Banking services include transactional services such as verification of account
details, account balance details and the transfer of funds, as well as the advisory
services that aid individuals and institutions to properly plan and manage their
finances. Online Banking channels have become pivotal in the last decade.
A simple example of MIS in the banking sector:
Online bill pay at a bank also qualifies as a management information system
when a bill is scheduled to be paid, the user has provided information for the
system to act against. The management information system then processes the
payment when the due date approaches. The automated action taken by the online
system is to pay the bill as requested. Since the bills within an online bill pay
system can be scheduled to be automatically paid month after month, the user is
not required to provide further information. Many times, the bill pay system will
also produce an email for the user to let him know that the action has occurred and
what the outcome of the action was.
Management information systems typically have their own staff whose function it
is to maintain existing systems and implement new technologies within a company.
These positions are often highly specialized, allowing a team of people to focus on
different areas within the computer system. In recent years, colleges and
universities have begun offering entire programs devoted to management
PRESENT SCENARIO
ICICI Bank has its equity shares listed in India on Bombay Stock Exchange and
the National Stock Exchange of India Limited. Overseas, its American Depositary
Receipts (ADRs) are listed on the New York Stock Exchange (NYSE). As of
December 31, 2008, ICICI is India's second-largest bank, boasting an asset value
of Rs. 3,744.10 billion and profit after tax Rs. 30.14 billion, for the nine months,
that ended on December 31, 2008.
BRANCHES & ATMS
ICICI Bank has a wide network both in Indian and abroad. In India alone, the bank
has 1,420 branches and about 4,644 ATMs. Talking about foreign countries, ICICI
Bank has made its presence felt in 18 countries - United States, Singapore,
Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and
representative offices in United Arab Emirates, China, South Africa, Bangladesh,
Thailand, Malaysia and Indonesia. The Bank proudly holds its subsidiaries in the
United Kingdom, Russia and Canada out of which, the UK subsidiary has
established branches in Belgium and Germany.
PRODUCTS & SERVICES
Personal Banking
Deposits
Loans
Cards
Investments
Insurance
Demat Services
Wealth Management
NRI Banking
Money Transfer
Bank Accounts
Investments
Property Solutions
Insurance
Loans
Business Banking
Cash Management
Trade Services
FX Online
MANAGEMENT OVERVIEW
ORGANISATION MANAGEMENT CHART:
CEO
EXECUTIVE DIRECTOR
Regional Managers
Regional Managers
Regional Managers
Branch
Managers
Branch Managers
Branch Managers
Branch Managers
Branch Managers
Branch Managers
OBJECTIVES
The main objective of the study is to gain an insight on the Information System
that is practiced at ICICI Bank. It is said that, There is no better way to learn, than
learning something practically (on field). We chose to conduct our study at ICICI
Bank, Teynampet Branch. With the growing need and demand to integrate and
manage information effectively and efficiently, as management students, it has
become very essential for us to get well-versed with the MIS implemented and
gain maximum leverage.
The MIS of ICICI Bank whose branches are so well-spread becomes a pivotal
point of study as it caters to many segments of the society (urban and rural) and
offering a diversified portfolio of services like credit cards, loans, bank accounts,
etc... Thus, it becomes absolutely essential for a bank to maintain an accurate mass
record of all transactions of every individual or corporate. One cannot ignore the
fact that every record / data should have a reliable back-up in case of any
uncertainty like System Crashing, Virus Affected, etc... or out-dated
Software/Hardware or unavailability of skilled workforce.
The objectives of conducting the study also include
a)
b)
Better understanding of a renowned company which uses MIS extensively
and forms a part of its core activities, without the efficient management of which it
would become extremely difficult to sustain and excel.
c)
Gain knowledge on the different types of MIS used in various departments
for diverse
activities appropriately.
d) The challenges faced by an organisation in terms of confidentiality, faulty or
repetition of work, system crash, etc... and how do they deal with it.
e)
LITERATURE REVIEW
An information system is comprised of all the components that collect, manipulate,
and disseminate data or information. It usually includes hardware, software,
people, communications systems such as telephone lines, and the data itself. The
activities involved include inputing data, processing of data into information,
storage of data and information, and the production of outputs such as management
reports.
Creation Of Management Reports
Incorporate all the relevant data from every part of organisations operation into a
single management overview and then easily produce presentation quality reports
Compliance Reporting
It offers complete compliance reporting modules, readily available for various
countries. Since MIS is a fully integrated banking system, compliance reporting
covers all banking operations and complies to Basle II regulations.
User-defined Reports
MIS workstations include an easy-to-use Report Writer that enables users to
compile specific data from any number of sources and view it on screen or printout in various formats. Data can be sorted or grouped, and values summarised or
averaged.
Customers Database
MIS in a company keeps record of customers of the company. It helps to quickly
classify the banks customers in terms of institutional customers, High Value
Customers and retail customers. This helps the bank to serve efficiently as each
type of customers needs will vary.
Innovative Services
MIS helps to serve the customers innovatively. It helps to deliver services
innovatively such as mobile banking, rural banking. As MIS helps in segmenting
the current and prospective customers.
Knowledge Management
Today the banks have repositories of various types of knowledge. It can be about
their customers, markets, employees, critical incidents etc. But these knowledge
have to be managed effectively to exploit them in the time of need. MIS supports
the knowledge management of the bank through various softwares.
Risk Management
Risk management is a very crucial function of the bank. MIS helps the bank
through various modules like DSS, EIS etc that help the management to take
calculated risks. This helps the bank to take advantage of the opportunities but at
the same time helps the banks to prepared to face any risk that arise in the course
of pursuing its goal.
Microsoft Office
NOD32 Anti-Virus
Adobe Reader
System Software:Following application softwares are used in our organization and functioning of
our information system;
Hardware Resources:Following hardware resources are required for the functionality of IS and
organization:
Personal computers
HP Printers
Networking cards
Currency counter
Coin counters
HP Digital Scanners
Dell Mainframes
Computing Type:In ICICI bank, they are using client/server network because it is accessible and the
employees easily share the data and this network is cheaper than others and this is
easily maintainable and manageable. All the data save in main server or HUB and
employees can easily access it. This type of computing system provides an easy
access and efficient flow of data, which increase the functionality of organization.
Employee Data
Payroll TPS
Management Reports
General Ledger
L
General Ledger
L
Customer Identification:
In ICICI bank there is their own information management named software Virses
is working which is connected to NADRA. So if any new client wants to open an
account in the bank the system automatically send a request to NADRA to check
and verify the customer ID number. Which helps the management to identify
whether he/she is using his original ID card or not.
Input
(ID #)
Virses
NADRA
(customer identification)
HUB
Management
Employees Record :
All employees are supposed to login when they enter the bank and logout on
leaving, by tracing their thumb impressions on biometric device. This device is
connected with the HUB which continuously makes record of their hours spent in
the bank. Moreover, the bank has their own setup named LN which makes
records of all the transactions made by an employee. This helps management to
monitor the working efficiency of an employee.
Biometric Device
& LN
HUB
All employees are supposed to login when they enter the bank and logout. The
software used is called EMPOWER. This device is connected with the HUB which
continuously makes record of their hours spent in the bank. This help management
to monitor the working efficiency of an employee.
SOFTWARE CALLED
EMPOWER
Employee Job Logout
CUSTOMER INQUIRY
HUB
Press F9
Select ID / IC by pressing end
Key in the ID / IC number
Use Tab to go to Customer Type
Press F 9
Select Customer Type
Press End
FUNDS TRANSFER
FAST PATH 1006
Teller will key in mandatory details in each of the field for FW to FW funds transfers:
Name of
the Field
Teller to input
From
The source account or debit
Account # account (customer name is
displayed by the system for
posting branch customer)
System does not display
name for inter branch
customer. Teller to verify the
name using the hotkey for
Customer Name and Address
screen
To Account The target or beneficiary or
#
credit account
From Acct The system will automatically
Ccy and To pick up the currency as INR.
Acct Ccy
From Ccy System defaults the value as
rate and To 1.000.
Ccy rate
From
Amount
statement of account .
Ccy and
Ccy rate
Updated
LN
HUB
Online Complains:
ICICI bank allows the customer the option of online complains. The
customer submits the online complain which is then processed by Customer
Service TPS which is linked by management and after the problem identification it
is send to the concerned department.
Customer Queries
Identify Problem
Advices:
As the records of all the customers are stored in main server (HUB) of ICICI
bank, so in case if someones account balance is getting near to zero the system
automatically alert the management about that. Then manager take manual action
and send him/her the advice (a letter, mail or phone call) to check the account
balance.
Account
Alert
HUB
Management
Account Opening
This TPS is designed for opening a new account in the bank.
Input: Give bio data, NIC no., income, city name.
Applicant
A/C Dept.
HUB
Online Activity
Purpose: Transfer funds with the organization.
Input: Concerned Branch code, city name, account title, amount &
the transaction.
organization server (HUB).
fund to the concerned branch.
Customer
Customer Service
HUB
TPS
A/C
Dept
ATM Card
Purpose: Easy with draw of cash.
Input: Give bio data, income summary, company name, NIC.
Process: NIC no. and bio data send to virses which directly linked to NADRA. If
information is correct then it is forward to customer service centre.
Output: Issue of credit card.
Virses
Applicant
Identification
Customer Service
A/C Dept.
HUB
ATM Issued
Car Financing
Purpose: Leasing a new car.
Input: Account title, down payment amount.
Process: The information is send to the HUB and verify the account of customer
and make the schedule for leasing for the given period of time.
Output: Customer can get a new car.
HUB
Applicant
Customer Service
Identification
Managers
Issuence
the firm is working properly or not. If there are some flaws then they take control
measures to fix those flaws.
Customer Info
Master File
Payroll Master
File
Employees
Payroll TPS
Payroll data of
Employee
Customer
Identification TPS
Customer Data
Customer
Master File
Employee
Record TPS
Employees Data
Customer Info
Master File
Advices TPS
Advices
Data
Customer
account TPS
Customer
Master File
Employees
Customer
Customer Info
Master File
Master File
Customer Data
Online
activity TPS
Employees
Data
Customer
Advices Data
Data
Employee
Record TPS
MIS
ICICI Bank is in advanced stages of beta testing a new method of using mobile
phones to make payments. The service is expected to be fully launched in just three
months. A pilot study involving 500 customers of ICICI Bank is currently being
conducted at various locations. If this mobile payment method is implemented,
users can swipe their mobile phone and conduct various transactions, which were
earlier possible using the credit cards.
Atom Technologies, a subsidiary of the BSE-listed Financial Technologies (India)
Ltd (FTIL), which runs the Multi Commodity Exchange of India has innovated a
technology, which will enable mobile payments. Atom card- a product developed
by the company and the accompanying software can embed a user's credit card
data, over-the air like SMS into his mobile phone.
A 2-D bar code will store this credit card detail, which will be unreadable for the
user and will keep the credit card details safe even when the mobile phone is stolen
or lost. Whenever, the mobile phone user has to make a payment he will have to
provide his PIN details. After embedding the credit card details into the mobile
phone, the instrument can be used in place of credit cards.
Purchases can be made at a merchant establishment, which has the requisite
software to implement the transaction. The company has called this swiping model
as 'optical payment' and has received a patent in US for this payment mode. A
simple webcam is required to read the 2-D bar code and can be implemented at
merchant establishments at a very low cost.
The software required to implement mobile transactions will be provided free of
cost to merchants, banks and customers by Atom. However, this technology will be
available for JAVA enabled phones at present. Many other companies like Bharti
Airtel, Reliance Communications and C-Sam were also looking at offering mobile
commerce solutions, but the Reserve Bank of India (RBI) is yet to give its
clearance for a mobile wallet service in India.
NEFT
enormous opportunities for global Internet transactions. The system also includes
several exciting new technologies that enable e-commerce businesses to make the
things more customized and backend more user friendly with advanced features
and technical know-how.
How It Works.
Step 1: Customer select and adds item in the shopping cart And places the order on
your (merchant) website.
Step 2: Customer selects to pay via credit card .
Step 3: Customer is redirected through EBS Payment Gateway to Transaction
Processing Bank.
Step 4: Customer enters credit card details on Secured Payment page.
Step 5: Credit card information is transmitted securely to the corresponding bank
for approval.
Step 6: Corresponding bank sends appropriate information to the transaction
Processing bank.
Step 7: The result is forwarded to EBS (via the Transaction Processing Bank).
Extensive Network
ICICI Bank has its own branches in various locations. Above this our arrangement
with reputed correspondent banks covering more than 900 locations ensures that
most of your cheques are covered under our network and the realisation status can
be known at the earliest.
Interest Costs Lower & Improved Liquidity
A dedicated HUB ensures that you receive funds in your designated account within
transit time thereby reducing interest costs and improving your liquidity position.
Centralised Service Desk
A dedicated service desk has been started at our Centralised Collection and
Payment HUB (CCPH) to ensure that your queries are resolved quickly and
efficiently. The Customers can contact CCPH regarding any query about the MIS
or the process flow.
Web CMS
Web CMS provides you with all the information at a click. Detailed MIS like
location wise collection and return, product-wise pooling, pooling in pipeline (due
credit report) etc. can be viewed and downloaded from web interface through
internet.
Comprehensive MIS
We provide comprehensive MIS reports like daily report, transaction report future
credits reports and cheque returned unpaid report. On the payments side we
provide daily paid - unpaid status for the demand drafts, cheques or warrants
issued by your Organisation.
The CMS clients availing our collection products now have the facility to
subscribe to Mobile Alert Service for receiving alerts on registered mobile phone
numbers instantly after the funds are pooled. To avail this facility, please visit
nearest CMS designated branch or log on to our Web CMS to download the form
online and send it to our branch where your account is maintained.
RECOMMENDATIONS
SOFTWARE INDUSTRY NEEDS TO DO MORE IN DEVELOPING
QUALITY SOFTWARE
PROPER TRAINING SHOULD BE GIVEN TO EVERYONE ABOUT
HOW TO USE THE SOFTWARE EFFICIENTLY.
CAPACITY WITHIN INSTITUTION SHOULD BE MANAGED
PROPERLY
LIMITATIONS
The study conducted, imparted a fair knowledge about the integrated Information
System of ICICI Bank. The limitations of the study include
Security (Confidentiality) Since banks keep most of their
operations confidential for security reasons, it was difficult to assemble
detailed information from authoritative representatives. Every bank is known
to exercise the highest degree of confidentiality when it comes to its
information, systems, processes, procedures, people, accounts and clients.
This accounts to the fact that a bank would refrain from chipping in their
core activities/processes/procedures.
Time Factor Every bank indulges in diverse activities and services
which make use of various types of IS. Thus, in such a short span it was
easier said than done to gather enough information pertaining to every aspect
of the bank. The bank staff were pre-occupied with their schedules at most
times and hence were unable to share more information about the IS of their
company.
Knowledge As management students our depth of knowledge was
limited to a shorter range as exercised by the professional bank officials and
trained back-end workforce. It was a challenge for us to understand and
report the study conducted by us.
Timings Since the bank timings did not comply with that of ours,
one has to adjust to their schedule. Until mid afternoon they are busy
attending their customers and post lunch session comprises of the back-end
activities, processing activities and updating master files.
It is very crucial for the bank to continuously upgrade its MIS as the next 10
years will be defined by accelerated expansion of business as the bank is
growing nationally and globally. It has to concentrate in improving its
process efficiency to serve its customer better than its competitors. Todays
banking products are getting complex every day and there is serious threat of
leakage of customers confidential information to anti social elements with
advent of technology. This is one of the major issues that banks face today.
Inspite of all these challenges, management information system has been a boon to
ICICI bank. The bank has gained tremendous lead over its competitors who lagged
behind in incorporating MIS in their organisations. Today, ICICI bank is one of
the largest private sector banks in India, and MIS has played a crucial role in
giving it a competitive advantage. Though the current MIS in the bank is highly
beneficial, the bank is very keen on researching new avenues to improve its MIS
system for better efficiency in its operations and to continue to serve its customers
effectively.
GALLERY
BIBLIOGRAPHY
a) www.icici.com
b) www.icicibank.com
c) www.google.com
d) http://www.google.co.in/images?
hl=en&source=imghp&biw=1366&bih=562&q=icici+bank&gbv=2&aq=0&aqi=
g10&aql=&oq=icici&gs_rfai=
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48&hl=en&start=0&zoom=1&tbnid=NAThSBgppEFoJM:&tbnh=128&tbnw=123
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%3D562%26gbv%3D2%26tbs
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p=21&ved=1t:429,r:13,s:0
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&hl=en&start=0&zoom=1&tbnid=lC6YV7J9COBpM:&tbnh=128&tbnw=172&prev=/images%3Fq%3Dicici%2Bbank
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