Section A: Total Marks 30

For question 1- 30, choose the best answer from the options given. Each correct answer carries 2
marks. You are advised to spend 45 minutes on this section.

A.
B.
C.
D.

1. What are some of the benefits of time management?

Freedom, relaxation
Control stress, balance life
Reality, stagnation
Rustout, burnout
2. Time management is an essential skill for people who want to be more __________.
A. efficient
B. pragmatic
C. dramatic
D. adequate
3. Which of the following behaviours signal difficulty with time management?
A. Sloppy assignments
B. Disorganised study environment
C. Missed deadlines
D. Missing study materials
4. A personal SWOT analysis __________.
A. helps to identify the internal and external factors
B. helps by focussing on the problems and create solutions
C. helps in the analysis of a case
D. helps to analyse strengths, weaknesses, opportunities and threats
5. Casey majored in marketing and really enjoyed studies in market research. Through research on the
Internet and in the university library, she discovers that this industry appears to have significant
positive external trends. She interprets this as __________.
A. an alternative
B. an opportunity
C. a strength
D. weakness
6. Which of the following is not a threat in a chosen career field?
A. Lack of job knowledge
B. Limited advancement in your field
C. Candidates who went to college with better reputations
D. Companies are not hiring people with your major/degree
7. Macy has realised her academic performance has been been lackluster the past few weeks. After
thinking about her behaviour, she realises she has been feeling down the past few weeks. Macys
analysis is an example of __________.
A. social skills
B. self awareness
C. managing emotions
D. empathy
8. Danny is a high achiever at college. He maintained his grades at college as well as his emotional
stability within himself and with his friends and family. Which of the following intelligence pair does
she possess?
A. Low IQ, High EQ
B. High IQ, Low EQ
C. Low IQ, Low EQ
D. High IQ, High EQ
9. Self-esteem is __________.
A. a measure of how much you know yourself

B. a concept of yourself in the context of spiritual beliefs

C. an evaluation of your own worth
D. a feeling of regard for yourself and others
10. Child development specialist Burton White (1975) identified four main parts in self-esteem. Which of
the following are included?
I
physical
II
mental
III
social
IV
empathy
A.
B.
C.
D.

I & II
II & IV
I, II & III
I, II, III & IV
11. Research has shown that companies who have an educated workforce and workers who have high
self-esteem are likely to exhibit increased __________.
A. wages and salaries costs
B. turnover had absenteeism
C. stress levels
D. behaviours that lead to a competitive advantage
12. Conflict that refers to a disagreement among connected individuals is __________.
A. negative conflict
B. interpersonal conflict
C. friendly conflict
D. intrapersonal conflict
13. Which of the following describes the process by which individuals come to an agreement?
A. Accommodation
B. Fighting actively
C. Negation
D. Avoidance
14. A competing conflict style might be best suited for which environment?
A. A business partner relationship
B. An intimate relationship
C. A child-parent relationship
D. A courtroom
15. The conflict management style that is used by people with a win-lose philosophy is labelled
__________.
A. an aggressive style
B. a confrontational style
C. a competitive style
D. a cooperative style
16. Susan needs to be at class from 6 to 9p.m. Dimitry needs to be at a meeting from 6:30 to 8:30p.m.
They have only one car. If Dimitry takes Susan to class and picks her up, both are where they need
to be. It works out better as Susan does not have to park in a student parking lot far from the class.
This situation is called a __________.
A.
win win
B.
win lose
C.
lose win
D.
compromise
17. The first step in the problem-solving process is to __________.
A. assess the situation
B. generate solutions
C. determine the goals
D. assess what the other person wants

18. The most important drawback of using a competitive approach is that __________.
A. it requires a lot of energy to keep fighting
B. it requires the agreement of others
C. it puts ones interest before anyone elses
D. it does not strain relationship with others
19. The final aim of negotiation is to __________.
A. reach an agreement
B. win at all cost
C. end a dispute
D. implement an agreement
20. Negotiation strategy is partly concerned with __________.
A. ending the discussion
B. searching for a common goal
C. avoiding failure
D. prolonging the length of the negotiation
21. Which of the below is not a tactic used by negotiators?
A. Bluffing
B. Setting a deadline
C. Establish limits
D. Making promises
22. To achieve successful negotiation outcome, it is important that each phase be allowed to develop
and be fully played out. The phases are __________.
A. introductory, differentiation, integration and settlement
B. outcome, needs, style and climate
C. time, place, mood and preference
D. start, tactics, concessions and final offer
23. A __________ is defined as a small number of people with complementary skills, who are committed
to a common purpose, set of performance goals, and approach for which they hold themselves
mutually accountable.
A. Group
B. Team
C. Formal group
D. Formal team
24. In the Belbin team Role, a Shaper is __________.
A. Outgoing, enthusiastic, communicative. Explores opportunities and develops contacts
B. Single-minded, self-starting, dedicated. Provides knowledge and skills in rare supply
C. Creative and imaginative. Generates ideas and solves difficult problems
D. Challenging, dynamic, thrives on pressure. Has the drive and courage to overcome
obstacles
25. __________ reconciles disagreements, mediates differences and reduces tensions by giving group
members a chance to explore their differences.
A. A harmoniser
B. A conciliator
C. A gatekeeper
D. An initiator
26. Dysfunctional roles are individualistic or motivated by self-interest. Group members undertaking
dysfunctional roles __________.
A. solve disagreements and maintain harmony
B. agree with all group decisions
C. take actions that reduce the likelihood of the group achieving its goals
D. generate new ideas and actions
27. Which of the following is true of consensus decisions?
A. Majority of members support the rule.

B. Each vote counts equally for the decision.

C. All members support the decision.
D. All the above.
28. Which of the following is likely in the course of arriving at compromise decision?
A. It is a lose lose situation.
B. Decision is not the best outcome.
C. Each party gives up part of each objectives.
D. All the above.
29. When employers consider a candidate for a job, they consider the following except __________.
A. how a candidate will fit in with the organisation
B. how well the candidates skills match the job requirements
C. pre-employment test to determine candidates IQ level
D. pre-employment medical test to determine candidates health
30. Which topic should be introduced by an interviewer?
A. Pregnancy, any health conditions not related to job performance.
B. Your ability to work under pressure.
C. Children or child-care arrangements.
D. Your religious affiliation.
Section C: 30 MARKS
Read the case study below and answer all questions that follow. You are advised to spend 30 minutes on
this section.

In a large publishing company in New York, a young woman, Laura, was hired as a copy editor for
one of the many journals produced by the company. Laura was very hardworking and eager to do
her best at her first job. Her director, Mr. Ferguson was impressed with her work and positive
attitude that he mentioned casually that Laura would have no problem getting a promotion.
Laura had worked there for about three months when she and her fellow co-workers went for
dinner after work. Everybody seemed to have a great time. When they were leaving the restaurant
to head home, Janet, who had been harbouring hatred against Laura since Mr. Fergusons remark,
hailed a cab and offered to share the ride with Laura. Laura accepted the offer. Once she was
inside the cab, Janet then started hurling accusations at Laura I know you are trying to steal
my job from me. Just because you are young and pretty doesnt mean you can easily get
promoted. I dont know what Mr. Ferguson saw in you. You are stupid and has no talent!
Horrified, Laura muttered I dont know what you are talking about stopped the cab and got off.
The next day, Laura came to work with some apprehension. How would she deal with Janet?
Would the cab incident affect her job? Although Janet did not supervise her, would she try to get
her fired? As Laura was walking to the pantry, she bumped into Janet. She greeted Janet but was
ignored. She figured that since Janet disregard her then there was no need to dwell on the
incident. After all, Laura was a new employee, still in the process of learning the office politics and
proving herself as being a competent editor. She did not want to rock the boat or bring negative
attention to herself.
Everything would have been okay if things remained as it was however, little did Laura know that
Janet had not just stopped talking to her but went around telling the other staff that Laura wanted
to steal her job. When something went wrong in the office, Janet was quick to blame Laura. This
constant backstabbing was getting increasingly stressful. Frustrated, Laura confided in a few close
co-workers about her unusual dilemma. Consequently, these co-workers lost respect for Janet.
The incident became the office gossip and Laura was tired of hearing the nasty comments about
her. So when an editor position opened up in another journal division of the company, she applied
4

for the job and was transferred to the other journal. In her new position, she did not have Janet
bothering her but she was unhappy with her new job. The journal material was very boring. She did
not work as well with her co-workers as she did in the previous journal (excepting Janet). She
realised that she really enjoyed her old job. She began to regret her decision to avoid the conflict
with Janet by moving to the new job.

1. What are the causes of the conflict above?

(4 marks)
2. Why do you think Janet harboured hatred against Laura?
(4 marks)
3. Describe Laura and Janets conflict managing styles in the incident in the cab and provide examples
from the case study.
(8 marks)
4. Which conflict managing styles should Laura employ to deal with Janet after Janet bad mouthed
her? Give two with explanation.
(8 marks)
5. Rewrite the following statements to improve communication between Laura and Janet.
a) I know you are trying to steal my job from me. Just because you are young and pretty doesnt
mean you can easily get promoted. I dont know what Mr. Ferguson saw in you. You are stupid and
has no talent!
b) I dont know what you are talking about

(6 marks)