Académique Documents
Professionnel Documents
Culture Documents
MODULE LEADER
Rebecca Natrajan
DATE ISSUED
COMPLETION DATE
SUBMITTED ON
January2016
All reasonable care has been taken to ensure that no other person has been able to copy this work either in paper or electronic
form.
I acknowledge that the assessor of this item may, for the purpose of assessing this item:
Reproduce this assessment item and provide a copy to another member of the School; and/or,
Communicate a copy of this assessment item to a plagiarism checking service (which may then retain a copy of the
assessment item on its database for the purpose of future plagiarism checking).
PLAGIARISM
January2016
Kadian ellis
F1501070
SIGNATURE
K ellis
DATE
22/07/2016
PURPOSE OF THIS ASSIGNMENT
All learners at all levels of education and experience require honed employability skills as a prerequisite to entering the job market.
This unit gives learners an opportunity to assess and develop an understanding of their own responsibilities and performance in,
or when entering, the workplace.
It considers the skills required for general employment, such as interpersonal and transferable skills, and the dynamics of working
with others in teams or groups including leadership and communication skills.
It also deals with the everyday working requirement of problem solving which includes the identification or specification of the
January2016
LEARNER DECLARATION
(All students must sign this form before submitting their work)
I declare that:
This assessment item is my own work, except where acknowledged, and has not been submitted for academic credit
elsewhere;
I have acknowledged any use of the published or unpublished works of other people
All reasonable care has been taken to ensure that no other person has been able to copy this work either in paper or electronic
form.
I acknowledge that the assessor of this item may, for the purpose of assessing this item:
Reproduce this assessment item and provide a copy to another member of the School; and/or,
Communicate a copy of this assessment item to a plagiarism checking service (which may then retain a copy of the assessment
item on its database for the purpose of future plagiarism checking).
STUDENT NAME
Kadian ellis
F1501070
K ellis
DATE
22/07/16
January2016
Kadian Ellis
PERSONAL TUTOR
Richard Ngcobo
STUDENT ID NUMBER
F1501070
COURSE TITLE
CAREER GOAL
Using the qualification you
will obtain at the end of the
HND Level 5 Diploma where
do you want to end up doing?
What will be your
destination?
Currently I am in the second year of study for the Pearson BTEC Level 5 HND. After completing this qualification
I plan to enrol for a one-year top-up degree course with London Metropolitan University in Health and Social
Care. After this, I plan to look for and find a job in the Health and Social Care sector, save money for the next ten
years up to a minimum (30,000); and then return to Jamaica to start my own business (a Bar and Restaurant) in
the north coast of the country.
OBJECTIVES (including
OBJECTIVES (milestones)
ACTIONS / ACTIVITIES
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1.1
1.2
1.3
1.4
2.1
2.2
2.3
Identify all the relevant stakeholders that I will work with when
my business starts.
Undertake an information-gathering
trip/visit to the north coast of
Jamaica to explore the environment,
speak to relevant officials, collect
data/information pertaining to the
type of business I plan to set up.
3.1
3.2
3.3
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SUCCESS CRITERIA /
INDICATORS
How will you know when you
have achieved the objectives
and/or the goal?
4.1
4.2
4.3
For me to know that I have achieved the first Objective, I will be able to show the following evidence:
(1) A Level 5 Higher National Diploma certificate.
(2) An admission Letter to London Met University
(3) Level 6 degree certificate
For me to know that I have achieved the second Objective, I will be able to show the following evidence:
(1) A Business Plan will be in place.
(2) A Bank Statement that shows the planned amount of money in my Savings Account.
(3) A Title Deed for the piece of land on which I will build my business.
For me to know that I have achieved the third Objective, I will be able to show the following evidence:
(1) Confirmation of a flight reservation.
(2) Confirmation of a vehicle reservation from one of the local Car Rental companies.
(3) Notes that I would have taken at my meetings with relevant officials.
(4) Pictures of the areas that I visited in Jamaica as well pictures of people.
For me to know that I have achieved the fourth Objective, I will be able to show the following evidence:
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Financial resources and support from banks and other financial institutions.
Mentoring and guidance from other business owners in the area (particularly those who are experienced
and are running successful businesses)
5
POSSIBLE CHALLENGE(S)
THAT YOU MAY
ENCOUNTER
STRATEGY/IES FOR
OVERCOMING
CHALLENGE(S)
Extortion from local gang members (for my own protection and that of my customers and other
stakeholders)
Government officials may not co-operate with me in granting a Trading License or Building Permission.
Employ security personnel, build high walls around the business premises, procure protection against
cyber criminals. Creating favourable and cordial relationships with relevant people stakeholders.
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QUESTION 1.1 - Develop a set of own responsibilities and objectives that can be used to help you manage your learning needs
whilst running the organisation
22/07/16
NAME
Kadian ellis
JOB TITLE
carer
OBJECTIVES
1.1
Create evidence
1.2
1.3
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2.1
2.2
I also monitor the client behaviour.
2.3
3
3.1
Facilitate clients to make, sure that clients get the best care possible
3.2
3.3
Ensure that patients continue to receive high quality care every time care that is effective, safe and results in patients having as positive an
experience as possible.
medication prompts
6
LIST TRAINING AND DEVELOPMENT NEEDED AND ESTIMATED COST OF SUCH TRAINING
1
AMOUNT IN
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1
2
3
SIGNATURE:
k ellis
DATE:19/07/2016
QUESTIONS 1.2 & M1 - Refer to the responsibilities and objectives outlined in Question 1.1; and evaluate your
own effectiveness against these defined objectives
OBJECTIVES
1.1 Create evidence for all task carried out and
time prove of presents
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QUESTION 1.3 - Conduct a self-audit to determine your strengths and weaknesses specifically in relation to the plan. Then,
recommend how to convert your weaknesses into strengths and make an overall improvement. Highlight only two strengths and
two weaknesses. Recommend how you plan to convert the weaknesses into strengths.
My STRENGTHS
My WEAKNESSES
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STRENGTHS
No.
Strengths
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WEAKNESSES
No.
Weakness
1 One of the areas that I have fully recognise I am
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QUESTION 1.4
As an HR Manager in charge at Brixton unit, one of your other branch managers at Bromley has approached you to inform you that
their companys staff performance has been dropping recently due to lack of motivation on the part of the employees. As an expert
in the area, review how motivational techniques can be applied to improve the quality and productivity of staff performance
Introduction
In this part of the assignment the writer summarizes the advice that he/she will provide to Costa Coffee management regarding the
motivation of their employees in the performance of their duties and responsibilities. In particular, the write focuses on the following
THREE motivational techniques, which he/she believes will enhance the employees ability to do their work more effectively:
(1) Locus of control shows the amount of individuals trust they control their destiny through their own endeavours.
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I should likewise perceive that labourers originate from an assortment of back grounds and that they convey to the association an
assortment of aptitudes, ability, and mentality. It is fundamental for me as a chief to survey the specialists level of training, sort of
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When you attempt to interface with your colleagues in individualfreely and as a gatheringyou're setting up a position of minding
that rouses people in a wide range of insane great ways. It's anything but difficult to send short messages and messages, and after
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Everybody needs to have a fabulous time at workdespite the fact that everybody characterizes "fun" a little in an unexpected way.
Still, in the event that you can keep the past four tips in real life, then funor a feeling of delight and having the capacity to act
naturally at workturns into a more common an aspect of everybody's responsibilities. Fun happens when individuals feel very
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Step 3
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Step 5
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Conclusion
From the foregoing discussion it is clear that the utilisation of the variety of the problem solving ,methods /techniques/approaches
can be useful to Costa coffee or any other organisation to solve the problem in any organisation to solve problem in any of their
operation.
There are several methods or techniques that organisation can choose from .in this particular case ,i chose the Logical
Problem solving Process to deal with the problem at hand . this approach has been found to be most appropriate and effective
as the evaluation or the results show that after implementing the action plan approve by senior management a large majority of
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QUESTION 2.2
How would you communicate the solutions that you have identified in 2.1 to the staff members at Costa Coffee?
Introduction
Definition of Communication
Two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, news,
ideas and feelings but also create and share meaning. In general, communication is a means of connecting people or places. In
business, it is a key function of management--an organization cannot operate without communication between levels, departments
and employees. http://www.businessdictionary.com/definition/communication.html#ixzz4BXfiqC2r
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Body language
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Gestures
How would you communicate the solutions that you have identified in 2.1 to the staff members at Costa Coffee
Given the fact that some stakeholders, including the employee (staff) had previously rejected the changes that the senior
management wanted to introduce to Costa Coffee .I would be very precautionary in my approach to a meeting with the employees.
In order to ensure that things go well with my meeting I would take precautionary measures by planning the meeting carefully
planning would take place at four levels namely.
1 preparation of all the paperwork that I would need
Paperwork would include
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an attendance register
an agenda
a structure of the minutes proposed
sheet of blank paper(for people to take notes)and pens
invitation to meeting (you can do this by means of an email or telephone or text)
2. identification of the personnel that would play some role at the proposed meeting
A)someone to chair /preside over the meeting
B )scribe to take minutes
C) someone to help with preparation of the venue
3 preparation of the venue and catering :and
A) Identify the venue beforehand
B ) prepare the venue ,ensuring there are enough chairs, tables, etc:
C ) prepare some refreshments for the staff who are invited to the meeting
D ) ensure that the invited people known the location of the venue by providing them with exact address:
E ) give the invited people a mobile number they can call if necessary
4 convening of an exploratory meeting with selected leaders
A ) prior to meeting with all the employees ,first meet with some selected leaders
B ) inform the leaders exactly what you plan to do and how
C) ask for their suggestion and input
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Conclusion
From the foregoing discussion it is clear that communication does ,indeed play a role in the success or any business organisation
It is therefore necessary that ,as part of their mission the senior management of every organisation must design and implement a
communication system that enables all section of the organisation to communicate effectively with one other both internally and
externally .
As can be seen from the above discussion ,effective communication is also vitally important in resolving problems and issues
pertaining to staff(employees),especially in times of change ,when some members of staff may become suspicious of senior
management motives, and therefore resist any proposed changes .
Through effective communication the senior management can explain the reasons for the need to change .they can
Explain the benefits that every stake holder can derive from such change. Ant the role that everyone within the organisation can
play in the whole process
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get organised
there is a world of difference between people who are disorganised and those who are well organisation ,the difference is that
most organised people have a structure that they use not only to do their job role at their place of work , but also in running their
personal lives and professional lives .
Being organisation takes a great amount of time in planning putting things in their places and practising and developing a habit of
doing things in an orderly fashion.
Organised people have a daily, weekly and yearly programmed that they follow .in developing such programme they first look at
their situation/context and decide what goals, objectives and targets they want to achieve. They make a list of these items and
consider the resources (including time and finance) at their disposal. Organised people use such aids as financial budget, time
planners, personal diaries and many other tools that are useful for one to manage their time.
Organised people do not miss their appointments and deadlines. They do not spend more than they have because every penny
will be accommodated within their Financial Budget.
The VALUE and BENEFITS of being well organised are beyond question
(2)
Delegating is an essential skill for staff and managers. It involves a shift in working with an individual to establish goals, giving
them substantial rights and accountability to make decisions and achieve goals. Delegation happens when a manager allows his
assistant to take the initiative to get work done in his absence. If an entrepreneur wants to create a successful business, he/ she
must know how much authority should be delegated. The minimum level of delegation of authority to get work done should be to
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(3)
Distinctive individuals have diverse working styles e.g. some like to begin early and complete early while others like to begin
late and work late. On the off chance that you need to be as gainful as could reasonably be expected, you have to see how you
function best and make that your day by day schedule. Regardless of what your favoured working style is, there is one thing that is
valid for everybody; we work best when we can give an undertaking our full and full focus. This lone happens when we take out
both inner and outside time wasters. Self administration permits you to dispense with inner time wasters yet outer time wasters are
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Conclusion
From the fore going discussion, it is quite evident that time is important in the operation of cost coffee. So important this matter is
that the management should take note of the significance of the ability of the employees to have the appropriate skills or
techniques of managing their time.
All employees should be exposed to and workshops (trained) and supported in this particular skill/technique.
The management must also demonstrate to employees the possible benefit of managing their time as effectively as they can, and
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QUESTION 3.1
Introduction
Research clearly shows that successful organisation is those that recruit people with a potential to contribute effectively towards
the achievements of organisational goals and objectives. It has also been shown that people produce more when operating with
effective teams as opposed to working as individual. It is therefore necessary for managers within organisation to identify talent,
adopt programmes for developing employees. Build and support formidable teams that can produce the required results and
reward effort by providing appropriate incentives, rewarding excellent work, creating an environment in which people can learn,
grow and are motivated to deliver services in line with the organisation vision, mission and overall goal.
List and briefly explain 9 Team Roles according to Belbin
Role
Plant
Brief Explanation
This member of the team plays a pivotal role in that he (note that where :he is used it represent she as
well) communicates not only with the members within the team but also networks with other stakeholders
And makes contact with external bodies.
Resource Investigator
This member consider the goals and objectives that the team must achieve. He then identifies the resources
that are required, and takes the necessary steps to produce them for the whole team or organisation
Co-ordinator
This team member focuses on the harmonious operation of the team .on the basis of the goal and objective
that the team aim to achieve (which he clarifies if necessary) he identifies and schedules activities design to
help the team achieve the set goals and objectives.
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Every team need a member such as the shaper who brings into the team a great amount of energy and drive
and who has the courage to tackle difficult challenging situations and obstacles.
Monitor/Evaluator
This member plays an important role of ensuring that the team spends time on other resources only on those
things that matter .because he maintain a sober mind and a clear set of eyes .he is able to monitor and
evaluate the progress that the team is making. He is also considers a variety of options and challenges that
come in the way of the team.
Team-worker
Any team worker is never complete without a team worker .the team worker always adopts an approach
That encourages co-operation among the team members. He listens carefully to all sides and all
contributation and endeavours to strike a balance aimed at averting/preventing any friction/conflict among
the team members.
As they say, you can have the best ideas and can develop the best plans under the sun, but if you do not
implement such plans and ideas, nothing will come of them. The implementer ensures that all ideas that have
Have been put forward for discussion)and all plans (that have been developed ) are translated into actions
By being implemented.
This member is a perfectionist, who does not sit back and rest until he knows the job/task is done and
finalised to its perfect state. He crosses all the Tees and dots all the is and put the final touches on the work
of the team to ensure that no aspect of the work has been overlooked.
Implementer
Completer / Finisher
Specialist
This member is an expert in his field. he may be a planner/a bookkeeper or accountant/a lawyer/an
Economist/a teacher or a trainer/a nurse/a medical doctor/or any other specialist who brings specialised
knowledge ,skills and experience which he use to advise guide support and help the team in its decision
making progress.
Explain how the roles can be applied within Costa Coffee to help teams achieve organisational goals
The accomplishments of organisation goals and targets requires cooperation with respect to the workforce at all levels of
operation it is for this very reason the administration are constant urge to make create and enable groups that in term be endowed
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Conclusion
From the foregoing discussion, the significance and value teams and teamwork within an organisation are very clear and evident.
Teams, particularly the effective ones, are able to achieve results that individual workers can never hope to achieve. The
Management of Costa Coffee should therefore make it their business and responsibility to create a system and culture where
teams thrive as a result of the amount of resources that the organisation has invested in the creation, development and support of
teams.
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QUESTION 3.2
Define team dynamics and identify the key elements/components of team dynamics. Explain how the appropriate application of
team dynamics will help Costa in a number of ways
Guidelines: Analyse the term team dynamics and discuss its impact on team performance.
Introduction
Generally speaking, organisations are a collection of people who come to achieve common goals, which makes it vitally important
for everyone, involves playing their part as best as they can, to ensure that agreed goals and objectives are achieved. The senior
management should create a system of establishing teams who would be assign specific task, responsibilities, objectives and
goals to achieve with the constraints of available resources. It is always advisable that Team Leaders have full knowledge of the
concept of Group dynamics (also known as team dynamics).
In this section of the assignment, the writer defines the concept of team dynamics, identifies some key elements or factors of
team dynamics and explores the impact that the team dynamics has on the ability of the team to perform its duties and fulfil its
responsibilities.
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Teams' workplace
Team Leader understanding diverse identity styles and distinguishing these inside the colleagues keeping in mind the end
goal to oversee them viably.
Openness and readiness to share thoughts and data among colleagues will assuredly affect decidedly on group execution.
3.
Teams are still at the early phase of advancement and at first perform inadequately, however with preparing, coaching and
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Competition among colleague can, if not appropriately oversee and controlled effect adversely on group execution.
5.
A positively workplace (i.e. one which is solid and sound), can affect emphatically on group execution.
6.
The nature of authority (i.e. the style, methodology, disposition and level of skill of the Team Leader) can have a positive or
negative effect on the group execution.
Conclusion
The ongoing discussion has some substantial confirmation and contention about the spot of 'gathering progression's inside
associations. The requirement for administrators and group pioneers to have learning and comprehension of the nature and
significance of group flow is undoubtedly. It is a clear that group pioneers who have a comprehension, furthermore apply the
guideline of group elements in working with the groups they lead, can go far in engaging the groups and empowering them to
utilize their aggregate vitality, learning, background, knowledge and ability to convey to their boss the sort of results expected of
them.
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SCORE: 13
2
As a consequence of laying off some staff individuals,
there will be an over-burden in the work procedure for
which they won't be made up for. (More work same pay.
(4)
The reduction of staff contrast with the everyday
operation of staff, this will presumably influence the
benefits of Costa Coffee which will unavoidably affect
contrarily on the staff compensation/and reduction of staff
wages.(5)
SCORE: 11
Problem
The problem
Why 1
Affected
stakeholders
thought that the
Why 2
Why 3
The senior
management did
not inform them
Why 4
Why 5
The senior
management did not
know that the
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clearly so as to
help them
understand the
need to change
benefits that
proposed changes
would bring about,
the senior
management simply
assume that the
other stakeholders
would readily accept
changes.
employees would
challenge the
proposed changes.
The senior
management also
assumed that they
knew their staff so
well that they could
foretell/predict their
possible reaction
The senior
Senior management
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management had a
hidden agenda
things they did not
want the employees
to be aware of
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3 Weaknesses
a)
With the change of circumstances (especially the outer
a)The tools empowers the client (association) to know environment in which the association works), the legitimacy of a portion
and acknowledge elements or strengths that drive of the components may change.
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3 Weaknesses
.
The positioning of the different variables might be subjective,
The tools empowers the client to assess the especially given the way that the two sides don't as a matter of course
professionals (great side) and cons (weaker side).
need to adjust ( as in bookkeeping).
The
instrument
empowers
the
client
The device does not require any factual confirmation
(association) to know and valued the elements or (observational figures) to demonstrate the quantity of individuals on
powers that drive (bolster) the change and those that either side of the contention (i.e. for and against).
contradict (control) the propose change.
With any chance in circumstances (especially) in the outside
The data produced by the instrument makes a environment in which the association works). The legitimacy of a
decent stage for the influenced gathering to achieve a portion of the variables may likewise change
bargain.
Conclusion:
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QUESTION 4.2
The organisation (Costa Coffee) that you are currently working for has suffered loss of market share and reduced sales. Develop
an appropriate strategy for resolving this problem.
Introduction:
Business organisations need information and be ready about improvements that go ahead in the business sector or industry
where they are working. Being ready means they should scrutinize and build up what the requirements and desires of their clients
are, and after that find a way to guarantee they address such issues. Associations should likewise break down the outer
environment and recognize their rivals, since rivals always represent a danger of baiting clients into their own particular fold.
Should a business association lose some portion of its present piece of the pie and experience lost deals, the senior
administration of the association (Costa Coffee for this situation), must dissect the circumstance/environment and think of a
methodology to recover their position.
In this area of the task the author proposes a technique that Costa Coffee can use to take care of the issue of losing some portion
of its piece of the overall industry and taking a thump on its level of offers. The author likewise recommends five exercises that can
be completed keeping in mind the end goal to accomplish the proposed methodology.
Recommended technique for taking care of issues of loss of piece of the overall industry and diminished deals
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Conclusion:
From the foregoing discussion, obviously, taking after the loss of their piece of the pie and encountering diminished deals, Costa
Coffee has alternatives regarding methodologies it can use with a perspective to recover its piece of the overall industry and to
build its deals to expected levels. Having concentrated on the Costa Coffee's circumstance, the Marketing Manager in counsel
with the Senior Management chose to utilize 'Market Penetration' methodology in determining the current issue. The supervisor's
appraisal uncovered that it is valuable to depend on this procedure as the business sectors in which Costa Coffee works had not
achieved an immersion point. She additionally felt that a slight change in the nature of administration the organization gives its
clients, would enhance the circumstance.
QUESTION 4.3
Evaluate the impact of implementing the strategy selected in 4.2 on Costa Coffee
Evaluation of three possible IMPACTS on Costa Coffee of implementing the above-mentioned strategy
IMPACT
NO.
1
DETAILS OF IMPACT
The choose stragety technique will most
presumably prompt an expansion in piece
STRENGTHS
WEAKNESSES
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conclusion
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