Jerald Shern

1011 N. Washington Street

Baltimore Maryland 21205
Cell 410-227-1061
JaeShern@hotmail.com
Objective : To obtain a position where I can utilize my administrative skills
in a professional setting. Excel at maintaining medical records, ordering
supplies, scheduling and providing excellent and courteous customer service
while working in a professional atmosphere. I am flexible and versatile, and able
to maintain a good outlook under pressure. Experience includes customer
service, medical charting, and hospital administration as well as Microsoft
word, excel, outlook and internet explorer.

Education:
Community College of Baltimore County Currently Attending
Medix Institute (Towson, MD) Certified Dental Assistant Graduated 2010
Woodlawn High School - Graduated 2002

Previous Employers:
Chesapeake Treatment Center
Mental Health Technician, 2011- present
o

Supervised adolescent males in a locked facility. Developed a therapeutic

relationship with students who have been admitted to the program in order to
help them complete their treatment.

Provided appropriate guidance to students and assisted with restraints and

seclusions as needed.

Maintained unit documentation

Assisted with off campus events such as sports games or therapeutic outings

Transportation of patients to and from medical appointments, court hearings,

and family meetings

Made weekly trips to grocery store to provide juveniles with fruit, PB and Js,
weekly incentives, and birthday requests as needed

Medix Institute, 2009-2011

Office Receptionist
o Answered and directed all incoming calls on a multi line telephone
o Scanned, copied, and filed all documents for the office
o Assisted instructors with course work
o Organized spreadsheets of incoming and outgoing materials
o Collected and distributed all incoming and outgoing mail for the
company.
University of MD Dental School

2009-2010

Unit Secretary / Dental Assistant

o Answered all incoming phone calls on a multi line telephone system in

the dental school office as well as replied to all office emails for the
head dentist
o Scheduled all appointments and maintained a master schedule for two
dentists and eight dental hygienists, as well as verified insurances for
patients and collected payment
o Chart set up, new patient paper work, consents, and discharge
paperwork for patients
o Organized and kept inventory of all medical records for former
patients, including requests of information for patients seeking new
dentists or orthodontic services while following all HIPPA guidelines
o Ordered medical and office supplies for company
o Produced weekly reports for staff meetings.
o Distributed mail
o Assisted and prepared for composite, amalgam, impressions, and pour
up models
o Prepared custom trays
o Assisted head dentist with oral surgery and procedure set up

Life Inc., 2001-2003

Residential counselor / Recreational counselor
o Responsible for providing a safe and secure environment for patients
o Developed and participated in recreational activities with the
individuals served
o Planned community outings and activities for individuals in the
residence
o Facilitated crisis management workshops and interventions
o Maintained timely unit reports and curriculums

Certifications:
C.P.I. (Crisis Prevention and Intervention)
C.P.R. Certified
First Aid Certified
American Heart Association: CPR/BLS Healthcare Provider
Radiology Certification
DANB Certification
Blood Pressure Certification

Reference Available Upon Request