EBUSINESS STRATEGIES

Webinar Series

Smart Buildings + Intelligent Solutions

Enable the high-performance workplace

Presenter:

Bob Sawhill, CFM

Housekeeping
45 Minute Presentation; 15 Minute Q&A
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Bob Sawhill, CFM

Practice Lead, Facility Management
EBUSINESS STRATEGIES
35 years in Workplace Management:
Strategic Facility Planning, Industrial Engineering, Facility Project Management
Workplace Management Technology Experience:
Integrated Workplace Solutions Project Manager, Consultant
IT Program Manager RE & Workplace Services
Software Product Manager, Strategist

Professional Association Involvement:

Certified Facility Manager (CFM)

IFMA - Chapter President, Information Technology Council leadership
Open Standards Consortium for Real Estate (OSCRE) Workgroups
Instructor & Guest Lecturer at Cal State Universitys FM Program Course

Past Employers:
Hewlett-Packard, IBM-TRIRIGA, Tektronix, Lockheed, Memorex, USAA

EBUSINESS STRATEGIES
Webinar Series

Smart Buildings + Intelligent Solutions

Enable the high-performance workplace

Presenter:

Bob Sawhill, CFM

Topics Overview
Smartbuildingsthatfoster
Envision
intelligentsolutions
Enable

Strategiestodrivea
highperformanceworkplace

Evolve

Leadingpracticesthatdeliver
optimaltransformations

Learning Objectives
Understand what a smart building is, and its value
contribution to achieve a high-performance workplace.
Discover the potential of smart buildings, intelligent
infrastructure and connected communities, and learn
how technology enables leading practices.
Recognize barriers to success and learn how to manage
successful solutions in a complex, inter-connected, and
cross-functional building technology deployment.

Whats your current situation?

Do you know how your building is performing?
Is your building working for you?
Are the lights on, and nobodys home?

Are your buildings smart?

Are you in the know?

What do you know about your buildings performance?

How do you know your building is operating as efficiently as
possible?
How do you know there are issues with building operations?
If your energy cost were to increase 20%:
Would you know why?
When would you even know about there was a problem?

How do you maintain an energy neutral future?

Do your buildings create value ?

Are they a strategic asset, or operating expense?

What do they do to enable workforce productivity?

How do they optimize asset utilization?
Do they protect your assets and people?
Are you buildings serving triple bottom-line?
people, profit, planet
environmental sustainability

What can they do to create new value-add?

New services in a new way?
New revenue opportunities?

Business Drivers for Intelligent Solutions

Financial
Performance

ReduceTotalCostofOwnership
Improveproductivity
Generaterevenue

Business
Process

Optimizeoperations
StreamlineServices
Enable business intelligence

Stakeholders
& Workforce

Enablemobility&flexibility
Providesafetyandcomfort
Balanceworklife

Community
Citizen

Environmental sustainability
Socialresponsibility
Brandrecognition

CreateValue

Disruptive technologies drive change

Intelligent Infrastructure
Pervasive connectivity

Wireless
Smart devices
Smart assets
RFID

Ubiquitous computing
the Cloud
Virtualization
Mobile devices

IFMAs 2011 Top 10 Trends & Outlooks

1. Sustainability
2. Complex Building Technology
3. Economic Recession & Aging Buildings
4. Preparedness
5. Quantity and Complexity of FM Data
6. Finding Top Talent
7. Elevating The FM Profession
8. Evolving Skill Set and Business Acumen
v
9. Enhancing Workplace
Productivity
10. Changing Workplace

What is smart building?

Defined as:
A building and its infrastructure providing the owner, operator and
occupant with an environment that is flexible, effective, comfortable and
secure through the use of integrated technological building systems,
communications and controls.

a.k.a.
Intelligent Building
Smarter Building
i-Building
Connected Real Estate
High Performance Building

Next Generation Building Infrastructure

Envision

Smartbuildingsthatfoster
intelligentsolutions

Enable

Strategiestodrivea
highperformanceworkplace

Evolve

Leadingpracticesthatdeliver
optimaltransformations

Smart Buildings Solution Architecture

Information, Intelligence
Optimize operations
Enable business

Connected Components
Instrumentation, sensors, meters
Smart devices, assets

Building Network
Converged IP Framework
The 4th Utility

Building Network the foundation

Building Information Network
The 4th utility - connectivity
Replace disparate wiring with
one converged IP network
Wired & wireless

Converged Environments

Voice, Video, Data

Integrated Communications
Building Systems
Life-safety & security

Pervasive Connectivity
Anywhere, anytime
The Cloud

internet

Smart Devices, Instruments, Assets

Mobile Smart Devices
Personal and business tools

Instrumented Buildings
Sensors, meters
BAS, controllers, actuators
Video cameras

Intelligent Assets
Asset Management Tags
RFID
Internet of things
Machine to Machine (M2M)

Efficient Building Performance

BENEFITS

Energy Management

Buildingperformance

HVAC

Environmentalsustainability
Safety&security
Occupantcomfort/wellness
Businessflexibility

Lighting
Elevators
Fire, Life-safety

FMeffectiveness

Access & Security

Streamlinedoperations
Reducedcosts
Reducedenergy
Improvedservices

Water
24/7 Monitoring

internet

Effective Workforce Enablement

BENEFITS

High-speed Internet

Workforceeffectiveness

Wireless Connectivity

Collaboration&interaction
Mobility
Retention&attraction
Productivity

VPN Access
IP Telephony
Smart Devices/Phones

FMeffectiveness

AV Conferencing

Reducedcosts
Improvedspaceutilization
Simplifiedmanagement
Increasedservicesopportunities

Interactive Media
Digital Signage

internet

Smart Building Integration

Energy Management

High-speed Internet

HVAC

Wireless Connectivity
VPN Access

Lighting
Elevators

IP Telephony
Smart Devices/Phones

Fire, Life-safety
Access & Security

AV Conferencing

Water

Interactive Media

24/7 Monitoring

Digital Signage

internet

Centralized Management and Remote Services

weatherdata

Smartgrid

Smarter City / Connected Community

Smart Cities Central Control Center

Rio de Janeiro

Smart Buildings Solution Architecture

Information, Intelligence
Optimize operations
Enable business

Connected Components
Instrumentation, sensors, meters
Smart devices, assets

Building Network
Converged IP Framework
The 4th Utility

BIG Data Challenges

Source:IBMSoftware,ThoughtLeadershipWhitePaper

Harnessthevalueofbigdatatobuildsmarterinfrastructures
Transformthemanagementoffacilitiesandassetsandultimately,thebusinessusingbigdataanalytics

Smart Buildings BIG Data and Analytics

Assimilate

Analyze

Act

Dothemath
Thousandsofendpoints
Millionsoftransactionsperday

ContinuousCommissioning
FaultDetection&Diagnostics
AlarmManagement

FocusedPriorities
PromptAction
Datadrivendecisions

Information Building Intelligence

Analysis

Alarm Management & Prioritization

Getting your building to work for you

Smartbuildingsthatfoster
Envision
intelligentsolutions
Enable

Strategiestodrivea
highperformanceworkplace

Evolve

Leadingpracticesthatdeliver
optimaltransformations

Business Drivers for Intelligent Solutions

Financial
Performance

ReduceTotalCostofOwnership
Improveproductivity
Generaterevenue

Business
Process

Optimizeoperations
StreamlineServices
Enable business intelligence

Stakeholders
& Workforce

Enablemobility&flexibility
Providesafetyandcomfort
Balanceworklife

Community
Citizen

Environmental sustainability
Socialresponsibility
Brandrecognition

CreateValue

High-Performance Workplace
Managementsupport
Knowledgeprocesses
Capabilitymaturity
Operationalexcellence

InfoManagement
Knowledge/socialsharing
ServiceManagement
Orchestration

Energyefficient
Waterefficient
Indoorquality
Optimaloccupancy

Engaged

Sustainable

Workforce

Facilities

Technology Intelligent
InfraEnablers
structure

Smartdevices
Smartbuildings
Pervasiveconnectivity
Anywherecomputing

Adapted/improvedconceptsfromHighperformanceWorkplacebySaibalDasChowdhury

Intelligent Infrastructure
Disruptive technologies
Pervasive connectivity

Wireless
Smart devices
Smart assets
RFID

Ubiquitous computing
the Cloud
Virtualization
Mobile devices

Case Study: GSA Headquarters, 1800 F Street

Smart Workplace Occupancy + Intelligent Building

Challenge:
Aging Inefficient Building
Federal Mandates & Initiatives: RE reductions,
environmental sustainability, flexible workplaces

Solution:
Workplace Transformation

Office Hoteling & Mobility Solutions

Intelligent Building Upgrade

Integrated Solutions
Hoteling reservations system linked to building and phone systems
Check-in to room/zone via security system or mobile app
Phone routed to room, lights on, HVAC on

Expected Results:

Reduce space and associated operating cost by 50%

Reduce Energy cost and Carbon Footprint by > 50%
Increase employee productivity

GIS inside
Sensing Occupancy via Wi-Fi

GIS inside
Analyze occupancy, Assist the occupant
Monitor real-time occupancy
Analyze occupancy trends
Graphical floor plan heat maps
Time-based charts

Indoor navigation & routing

Case Study: Microsofts Smart Campus

A data-driven software solution
The Challenges

Buildings built in various eras

Lacked systems & equipment standards
Hardware rip & replace infeasible
Excessive cost
Occupant disruption and displacement

Key Objectives

Reduce energy consumption

Focus resources

Design Approach

Data-driven software solution with Microsoft partners

Collect & aggregate relevant data
Utilize industry-leading analytics to identify savings
Display information in a usable form with actionable insights
Centralize monitoring operations
Engage the organization
Avoid disruptive change

Source: http://www.microsoft.com/en-us/news/stories/88acres/88-acres-how-microsoft-quietly-built-the-city-of-the-future-chapter-1.aspx

Visionary:DarrellSmith
DirectorofFacilities
andEnergy,Microsoft

Case Study: Microsofts Smart Campus

Data-driven software solution
The Solution
Scope and deployment
From Lab, to 13 buildings, to entire campus
125 buildings, 30,000 pieces of equipment

Data volume
2,000,000 data points
500 million data transaction per day

Analytics
Fault Detection & Diagnostics (FDD)
Alarm Management
Energy Management

Source: http://www.microsoft.com/en-us/news/stories/88acres/88-acres-how-microsoft-quietly-built-the-city-of-the-future-chapter-1.aspx

Case Study: Microsofts Smart Campus

Data-driven software solution
The Results
Value-add practices enabled
Continuous commissioning
Prioritized notifications and insights
Building energy analysis and optimization

The statistics:
48% of faults corrected in 60 seconds
>10,000 work orders per month
6-10% energy savings per year

Corporate Benefits
Energy cost savings and 18 month payback
Industry Recognition
Potential product and revenue stream

Source: http://www.microsoft.com/en-us/news/stories/88acres/88-acres-how-microsoft-quietly-built-the-city-of-the-future-chapter-1.aspx

Cisco Connected Workplace

Challenge:

Provide a productive workplace for mobile workers

Obtain cost savings and environmental sustainability

Solution (Cisco connected Workplace):

Re-designed workspace
Cisco converged network & communications
VoIP Telephony
Video- conferencing

Results:

Reduce energy consumption

(58% reduction Watts/person)
Increase space utilization
(42% space reduction)

Data Center Monitoring - SynapSense

Data Center Monitoring - SynapSense

Radio Frequency Identification (RFID)

Health-care example:
Inventory
Mobile equipment
Patients
Personnel
Services

Achieve the right results

Smartbuildingsthatfoster
Envision
intelligentsolutions
Enable

Strategiestodrivea
highperformanceworkplace

Evolve

Leadingpracticesthatdeliver
optimaltransformations

What are the implementation challenges?

Its not the technology

Its delivery process & stakeholder adoption:

Traditional AEC Project Management

Design/Build processes and team roles
Late adopters, lack of competencies
Resistance to change

Quote:
Rapidly evolving electronic technologies are
encouraging both owners and occupants to
reach for the latest technologies, yet the
building and construction industry seems
strangely reluctant to respond.
From: Technology Roadmap for Intelligent Buildings
by Continental Automated Buildings Association (CABA)

Challenges & Barriers

Overall: gap in Smart Building knowledge

Lack of awareness or understanding of the value propositions

Dont know what you dont know, or dont know that you dont know

Facility Management (CRE ) and IT organization alignment

Operate in functional silos, inadequate strategic alignment
Bring IT into building design too late
Methodologies and process lack integration

Developer reluctance:

Prefers lower initial cost, over total cost of ownership

Perception of higher cost and unproven technologies

Responsibility, liability, and problem resolution:

More complex with a converged infrastructure and integrated system

 Challenges & Barriers

Architect/Engineer/Construction (AEC) industry slow to respond:
Relatively traditional, conservative, late adopters
Reluctant to respond, slow to embrace technology

Design Team methodology paradigm shifts:

Difficulty in agreeing on approach, coordination, and

integration amongst disciplines.
Specs organization not oriented to Smart Buildings
Lack of qualified designers and contractors

Construction Process Change:

Resistance to change from traditional specialty trades to consolidated systems

Supplier Cooperation & Coordination:

Lack willingness to cooperate with each other

Proprietary protocols

Solutions, keys to success

Strategic Alignment
Change Management
Project Management
Design Integration
Technology Roadmap

Strategic alignment drives value

Driven by Business value and performance

Both productivity effectiveness and operations efficiency

Financials focus on Total Cost of Ownership (full lifecycle)
Image & brand recognition - environmental sustainability

Develop partnerships and bridge silos

Integrated IT and FM is critical to success

Aligned corporate services: FM, IT, HR, Procurement, Finance,
Include all stakeholders: Owner/occupier, AEC, consultants, suppliers,

Establish an i-Building Center of Excellence

Programs to foster expertise and process improvement

Governance and standards oversight

An evolution; not a revolution

Learn and improve: crawl, walk, run

Set realistic expectations

Change Management fosters success

Evangelize awareness, knowledge, and value propositions
Cultivate Smart Building champions
Establish Communities of Practice to enable knowledge sharing
Leverage consultants, professional organizations, and trade unions

Embrace a Change Management program

Establish the role, develop the skills
Support all stakeholders

Skills development

The organization and the individual

Communicate, communicate, communicate

Inform, promote, share

Smarter Project Management delivers

intelligent solutions
Strategy and Project Charter phase

Principles and integrated approach

Leadership, coordination, collaboration, information sharing
Roles, responsibilities, and scope of services/systems

Technology coordinators and IT solution architects

Traditional AEC roles, shared responsibilities and accountability

Improve project process, leverage best-practices

Example: AIA Integrated Project Delivery Guide

Legal/Risk Management

Joint-liability, multi-party, contracts and warrantees:

Ensure interoperability, reliability, and overall system performance

Pre-defined testing and validation procedures
See AIAs Integrated Project Delivery contracts

Project Risk Management: develop mitigation & contingency plans

Integrated design builds the right solution

Special technology roles and coordination

Establish an Intelligent Building CTO/CIO

(central design roles: technology solution architect, lead integrator)
Integrated design team

Collaboration and sharing

Cross-functional communications and shared tools (i.e. project portal)

Common design methodology and design tools (i.e. BIM model)
Sharing of confidential, proprietary, or sensitive information

Business and functional requirements

Design team must understand business needs of owner/occupier

Organization of design specifications

Adopt newer building specification standards that break-out:

Communications and Integrated Automation (i.e. MasterFormat 2010)
Adopt BIM models and utilize IFM, Omni-class, and COBie standards

Smarter technology roadmaps optimize

interoperability, reliability and scalability
Strive for single integrated communications infrastructure
Converged IT Network foundation
Building Automation Systems, Life-safety systems

Leverage technology to deliver additional value

Deliver the workplace in new ways to enable the workforce
Optimize performance with business intelligence and analysis
Think outside of the walls: Smart Grid, Smart Communities

Create a design criteria foundation and governance process

Clearly define systems and design responsibilities

Further information; see CABA publications:

Technology Roadmap for Intelligent Buildings

Best-Practices Guide for Evaluating Intelligent Building Technologies

Adopt industry interoperability standards and protocols

See following slides

Technology standards & protocols

Building Management System (BMS) integration

Building Automation and Control Networks (BACnet)

LonWorks networking platform
Object Linking and Embedding for Process Control (OPC)
Modbus communications protocol
Simple Network Management Protocol (SNMP)

Internet Protocols (IP)

IPv4 to IPv6
open standards: SOAP and XML.

Emerging standards:
Open Building Information Exchange (oBIX)
OPC Unified Architecture (OPC-UA)

Standards & Protocol Groups;

list of standards organizations monitored by CABA.org

1394 Trade Association (1394ta)

802.15.4
Association of Home Appliance Manufacturers (AHAM)
The ATM Forum
BACnet International
Bluetooth Special Interest Group
CableLabs
DALI
Digital Living Network Alliance (DLNA)
The Broadband Forum
Echonet Consortium
Ethernet Users Alliance
High-Definition Audio-Video Network Alliance (HANA)
Home Audio Video Interoperability (HAVi)
Home Gateway Initiative
HomeGrid Forum
Home Phoneline Networking Alliance (HomePNA)
HomePlug Powerline Alliance
Insteon
International Packet Communications Consortium

IEC/ISO JTC1 SC25 Working Group 1 - Home Electronic

System (HES)
IEEE 1621, IEEE P1675
Jini
KNX Association
LonMark International
Multimedia over Coax Alliance (MoCA)
NEMA - National Electrical Manufacturers Association
Open Building Information Xchange (oBIX)
The Open Mobile Alliance
OSGi Alliance
Orthogonal Frequency Division Multiplexing (OFDM)
Forum
R7 - Consumer Electronics Association (CEA)
Security Industry Association (SIA)
The Application Home Initiative (TAHI)
Telecommunications Industry Association (TIA)
UPnP Forum
WiMedia Alliance
Wi-Fi Alliance
ZigBee Alliance
Z-Wave Alliance

Summary
Smartbuildingsthatfoster
Envision
intelligentsolutions
Enable

Strategiestodrivea
highperformanceworkplace

Evolve

Leadingpracticesthatdeliver
optimaltransformations

Business drivers and value creation

Financial
Performance

ReduceTotalCostofOwnership
Improveproductivity
Generaterevenue

Business
Process

Optimizeoperations
StreamlineServices
Enable business intelligence

Stakeholders
&Workforce

Enablemobility&flexibility
Providesafetyandcomfort
Balanceworklife

Community
Citizen

Environmental sustainability
Socialresponsibility
Brandrecognition

CreateValue

High-Performance Workplace
Managementsupport
Knowledgeprocesses
Capabilitymaturity
Operationalexcellence

InfoManagement
Knowledge/socialsharing
ServiceManagement
Orchestration

Energyefficient
Waterefficient
Indoorquality
Optimaloccupancy

Engaged

Sustainable

Workforce

Facilities

Technology Intelligent
InfraEnablers
structure

Smartdevices
Smartbuildings
Pervasiveconnectivity
Anywherecomputing

Adapted/improvedconceptsfromHighperformanceWorkplacebySaibalDasChowdhury

Smart Building Integration

Energy Management

High-speed Internet

HVAC

Wireless Connectivity
VPN Access

Lighting
Elevators

IP Telephony
Smart Devices/Phones

Fire, Life-safety
Access & Security

AV Conferencing

Water

Interactive Media

24/7 Monitoring

Digital Signage

internet

Smart Buildings Solution Architecture

Information, Intelligence
Optimize operations
Enable business

Connected Components
Instrumentation, sensors, meters
Smart devices, assets

Building Network
Converged IP Framework
The 4th Utility

Solutions to challenges & barriers

Strategic Alignment
Change Management
Project Management
Design Integration
Technology Roadmap

Green i-Buildings Get Results: REDUCE

CO2
Emissions

Energy
Use

36%

37%

Water
Use

Space
CO2/person

40%
63%

Drive green performance

Improve utilization to reduce space
Source:adaptedslidefromUSGreenBuildingCouncil&HPMobilityMandateIFMAWW

Smart Buildings INCREASE performance

Workforce
effectiveness
Operations
efficiency

Highperformance
Workplace
optimization

Where do you stand?

Do you know how your building is performing?
Is your building working for you?

Evolve: to intelligent solutions

Evolution
V
a
l
u
e

Predict
Optimize
Manage
Monitoring
HistoricalReports
Alerts

RealtimeAnalytics
DecisionMaking
Benchmarking

Forecast&Anticipate
PredictiveModeling
ScenarioPlanning

Maturity & Sophistication

ContactInformation
BobSawhill Bob.Sawhill@ebsllc.com 5308787619
SusanSpiers Susan.Spiers@ebsllc.com 6128590165
1888647Ebiz

Additional Learning Resources

Continental Automated Buildings Association (CABA)

Automated Buildings

Engineered Systems Magazine

BACnet International

LonMark

Echelon

OASIS Open Building Information Exchange (oBIX)

AIA Integrated Project Delivery & Contracts

IBM Smarter Buildings

Cisco Smart + Connected Real Estate

http://www.cisco.com/web/strategy/trec/smart_connected_real_estate.html

http://www.caba.org/

http://www.automatedbuildings.com/
http://www.esmagazine.com/

http://www.bacnetinternational.org/
http://www.lonmark.org/
http://www.echelon.com/
https://www.oasis-open.org/committees/tc_home.php?wg_abbrev=obix

http://network.aia.org/centerforintegratedpractice/home/
http://www.ibm.com/smarterplanet/us/en/green_buildings/nextsteps/index.html

About EBUSINESS STRATEGIES

EBUSINESS STRATEGIES
Webinar Series

Smart Buildings + Intelligent Solutions

Enable the high-performance workplace

Presenter:

Bob Sawhill, CFM