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Text Part Number: OL-8131-01
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Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SIP), Cisco Unified IP Phones 7905G/7912G
Copyright 2000-2006 Cisco Systems, Inc. All rights reserved.
C ON T E NT S
Preface xi
Overview xi
Audience xi
Objectives xii
Organization xii
Related Documentation xiii
Obtaining Documentation xiv
Cisco.com xiv
Product Documentation DVD xiv
Ordering Documentation xv
Documentation Feedback xv
Cisco Product Security Overview xvi
Reporting Security Problems in Cisco Products xvii
Obtaining Technical Assistance xviii
Cisco Technical Support & Documentation Website xviii
Submitting a Service Request xix
Definitions of Service Request Severity xix
Obtaining Additional Publications and Information xx
Document Conventions xxi
CHAPTER
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Contents
What Features are Supported on the Cisco Unified IP Phone 7905G and
7912G? 1-7
Feature Overview 1-8
Configuring Telephony Features 1-8
Configuring Network Features Using the Cisco Unified IP Phone 1-9
Providing Users with Feature Information 1-10
Understanding Security Features for Cisco Unified IP Phones 1-10
Understanding the Requirements for Installing and Configuring the
Cisco Unified IP Phone 7905G and 7912G 1-11
CHAPTER
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CHAPTER
CHAPTER
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Contents
CHAPTER
CHAPTER
Viewing Model and Status Information on the Cisco Unified IP Phone 6-1
Viewing Model Information 6-2
Viewing Status Messages 6-2
CHAPTER
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APPENDIX
APPENDIX
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Contents
APPENDIX
APPENDIX
APPENDIX
INDEX
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Preface
Overview
Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0
(SIP), Cisco Unified IP Phones 7905G and 7912G, provides the information you
need to understand, install, configure, and manage the Cisco Unified IP Phone
7905G and 7912G on your network. This guide is intended to be used to
administer phones running in a Cisco Unified CallManager Release 5.0 or higher
environment.
Audience
Network engineers, system administrators, or telecom engineers should review
this guide to learn the steps required to properly set up the Cisco Unified IP Phone
on the network.
The tasks described are considered to be administration-level tasks and are not
intended for end-users of the phones. Many of the tasks involve configuring
network settings and affect the phones ability to function in the network.
Because of the close interaction between the Cisco Unified IP Phone and
Cisco Unified CallManager, these tasks require familiarity with
Cisco Unified CallManager.
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Preface
Objectives
Objectives
This guide provides the required steps to get the Cisco Unified IP Phone up and
running on a Voice-over-IP (VoIP) network. Because of the complexity of an IP
telephony network, this guide does not provide complete and detailed information
for procedures that you need to perform on the Cisco Unified CallManager
application or other network devices.
Organization
This guide is organized as follows:
Chapter
Description
Chapter 7, Troubleshooting the Cisco Unified IP Provides tips for troubleshooting the
Phone
Cisco Unified IP Phone
xii
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Related Documentation
Chapter
Description
Appendix B, Providing Information to Users Via Provides suggestions for setting up a website for
a Website
providing users with important information about
their Cisco Unified IP Phones
Appendix C, Supporting International Users
Related Documentation
For more information about Cisco Unified IP Phones, refer to the following
publications, which are available at this location:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Installing the Universal Wall Mount Kit for the Cisco Unified IP Phone
For more information about Cisco Unified CallManager, refer to the following
publications, which are available at this location:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/5_0/index.htm
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Preface
Obtaining Documentation
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco
also provides several ways to obtain technical assistance and other technical
resources. These sections explain how to obtain technical information from Cisco
Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
xiv
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Documentation Feedback
the DVD, you have access to the same documentation that is found on the Cisco
website without being connected to the Internet. Certain products also have .pdf
versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription.
Registered Cisco.com users (Cisco direct customers) can order a Product
Documentation DVD (product number DOC-DOCDVD=) from Cisco
Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Beginning June 30, 2005, registered Cisco.com users may order Cisco
documentation at the Product Documentation Store in the Cisco Marketplace at
this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m.
to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States
and Canada, or elsewhere by calling 011 408 519-5055. You can also order
documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at
1 408 519-5001 in the United States and Canada, or elsewhere at 011 408
519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by
completing the online feedback form that appears with the technical documents
on Cisco.com.
You can send comments about Cisco documentation to bug-doc@cisco.com.
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Preface
Cisco Product Security Overview
You can submit comments by using the response card (if present) behind the front
cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
A current list of security advisories and notices for Cisco products is available at
this URL:
http://www.cisco.com/go/psirt
xvi
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Cisco Product Security Overview
If you prefer to see advisories and notices as they are updated in real time, you
can access a Product Security Incident Response Team Really Simple Syndication
(PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Emergencies security-alert@cisco.com
An emergency is either a condition in which a system is under active attack
or a condition for which a severe and urgent security vulnerability should be
reported. All other conditions are considered nonemergencies.
Nonemergencies psirt@cisco.com
Tip
1 877 228-7302
1 408 525-6532
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Preface
Obtaining Technical Assistance
Note
xviii
Use the Cisco Product Identification (CPI) tool to locate your product serial
number before submitting a web or phone request for service. You can access the
CPI tool from the Cisco Technical Support & Documentation website by clicking
the Tools & Resources link under Documentation & Tools. Choose Cisco
Product Identification Tool from the Alphabetical Index drop-down list, or click
the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool
offers three search options: by product ID or model name; by tree view; or for
certain products, by copying and pasting show command output. Search results
show an illustration of your product with the serial number label location
highlighted. Locate the serial number label on your product and record the
information before placing a service call.
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Obtaining Technical Assistance
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Preface
Obtaining Additional Publications and Information
xx
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Document Conventions
solve them, using real-world case studies and business strategies to help
readers make sound technology investment decisions. You can access iQ
Magazine at this URL:
http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
Document Conventions
This document uses the following conventions:
Convention
Description
boldface font
italic font
[ ]
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Document Conventions
Convention
Description
{x|y|z}
[x|y|z]
string
A nonquoted set of characters. Do not use quotation marks around the string
or the string will include the quotation marks.
screen
font
Terminal sessions and information the system displays are in screen font.
boldface screen
font
screen
font.
Arguments for which you supply values are in italic screen font.
The symbol ^ represents the key labeled Controlfor example, the key
combination ^D in a screen display means hold down the Control key while
you press the D key.
< >
Note
Caution
xxii
Means reader be careful. In this situation, you might do something that could
result in equipment damage or loss of data.
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Warning
Waarschuwing
BELANGRIJKE VEILIGHEIDSINSTRUCTIES
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die
lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat
werken, dient u zich bewust te zijn van de bij elektrische schakelingen
betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken
om ongelukken te voorkomen. Gebruik het nummer van de verklaring
onderaan de waarschuwing als u een vertaling van de waarschuwing die bij
het apparaat wordt geleverd, wilt raadplegen.
BEWAAR DEZE INSTRUCTIES
Varoitus
TRKEIT TURVALLISUUSOHJEITA
Tm varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia
vammoja. Ennen kuin ksittelet laitteistoa, huomioi shkpiirien
ksittelemiseen liittyvt riskit ja tutustu onnettomuuksien yleisiin
ehkisytapoihin. Turvallisuusvaroitusten knnkset lytyvt laitteen
mukana toimitettujen knnettyjen turvallisuusvaroitusten joukosta
varoitusten lopussa nkyvien lausuntonumeroiden avulla.
SILYT NM OHJEET
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Attention
Warnung
WICHTIGE SICHERHEITSHINWEISE
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die
zu Verletzungen fhren kann. Machen Sie sich vor der Arbeit mit Gerten mit
den Gefahren elektrischer Schaltungen und den blichen Verfahren zur
Vorbeugung vor Unfllen vertraut. Suchen Sie mit der am Ende jeder Warnung
angegebenen Anweisungsnummer nach der jeweiligen bersetzung in den
bersetzten Sicherheitshinweisen, die zusammen mit diesem Gert
ausgeliefert wurden.
BEWAHREN SIE DIESE HINWEISE GUT AUF.
Avvertenza
xxiv
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Advarsel
VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan fre til skade
p person. Fr du begynner arbeide med noe av utstyret, m du vre
oppmerksom p farene forbundet med elektriske kretser, og kjenne til
standardprosedyrer for forhindre ulykker. Bruk nummeret i slutten av hver
advarsel for finne oversettelsen i de oversatte sikkerhetsadvarslene som
fulgte med denne enheten.
TA VARE P DISSE INSTRUKSJONENE
Aviso
Advertencia!
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Varning!
VIKTIGA SKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan
leda till personskada. Innan du utfr arbete p ngon utrustning mste du vara
medveten om farorna med elkretsar och knna till vanliga frfaranden fr att
frebygga olyckor. Anvnd det nummer som finns i slutet av varje varning fr
att hitta dess versttning i de versatta skerhetsvarningar som medfljer
denna anordning.
SPARA DESSA ANVISNINGAR
xxvi
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C H A P T E R
Understanding the Cisco Unified IP Phone 7905G and 7912G, page 1-2
What Features are Supported on the Cisco Unified IP Phone 7905G and
7912G?, page 1-7
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Chapter 1
Caution
Note
1-2
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Figure 1-1
8
3
4
5
6
7
91031
10
LCD screen
Cisco Unified Indicates the Cisco Unified IP Phone series to which the
IP Phone series phone belongs.
type
Softkeys
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Chapter 1
1-4
Navigation
button
Menu button
Hold button
Keypad
Volume button
Handset
10
Footstand
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Chapter 1
Networking Protocol
Purpose
Cisco Discovery
Protocol (CDP)
Dynamic Host
Configuration Protocol
(DHCP)
HyperText Transfer
Protocol (HTTP)
Usage Notes
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Chapter 1
Table 1-1
Networking Protocol
Purpose
Usage Notes
Real-Time Transport
(RTP)
Session Description
Protocol (SDP)
Transmission Control
Protocol (TCP)
TCP is a a connection-oriented
transport protocol.
1-6
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Table 1-1
Networking Protocol
Purpose
Usage Notes
Session Initiation
Protocol (SIP)
The
Cisco Unified IP Phone 7905G/7912
G support UDP-based SIP signalling.
Like other VoIP protocols, SIP is
designed to address the functions of
signaling and session management
within a packet telephony network.
Signaling allows call information to
be carried across network
boundaries. Session management
provides the ability to control the
attributes of an end-to-end call.
User Datagram Protocol UDP is a connectionless messaging Cisco Unified IP Phones receive and
(UDP)
protocol for delivery of data packets. process UDP messages.
Related Topics
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Chapter 1
What Features are Supported on the Cisco Unified IP Phone 7905G and 7912G?
Configuring Network Features Using the Cisco Unified IP Phone, page 1-9
Feature Overview
Cisco Unified IP Phones provide traditional telephony functionality, such as call
forwarding and transferring, redialing, speed dialing, conference calling, and
voice messaging system access. Cisco Unified IP Phones also provide a variety of
other features. For an overview of the telephony features that the Cisco Unified IP
Phone 7905G and 7912G support, see Chapter 5, Configuring Telephony
Features.
Like other network devices, you must configure the Cisco Unified IP Phones to
prepare them to access Cisco Unified CallManager and the rest of the IP network.
Using DHCP, you have fewer settings to modify, but you can choose to assign a
static IP if your network requires it. For instructions on configuring the network
settings on the Cisco Unified IP Phones, see Chapter 4, Configuring Settings on
the Cisco Unified IP Phone.
Because the Cisco Unified IP Phone is a network device, you can obtain detailed
status information about it. This information can assist you in troubleshooting
problems that users might encounter when using their IP phones. See Chapter 7,
Troubleshooting the Cisco Unified IP Phone for tips on using this information.
Related Topics
1-8
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Chapter 1
In some places, this manual provides partial instructions for procedures that
involve Cisco Unified CallManager Administration. These instructions are
intended to point you to the appropriate page in the Cisco Unified CallManager
application and to provide some initial guidance.
For more information about the Cisco Unified CallManager Administration
application, refer to Cisco Unified CallManager documentation, including
Cisco Unified CallManager Administration Guide. You can also use the
context-sensitive help that is available within the application. Access
context-sensitive help by choosing Help > For this screen from the main menu
bar.
You can access the complete Cisco Unified CallManager documentation suite at
this location:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
Related Topic
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Chapter 1
1-10
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Note
For more information about these features and about Cisco Unified CallManager
and Cisco Unified IP Phone security, refer to Cisco Unified CallManager Security
Guide.
Note
You can specify additional configuration settings using profile files stored on the
TFTP server. For more information, see Appendix A, Reference List of
Parameters.
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Table 1-2
Required Task
Purpose
Information requested in
associated directory
numbers to assign to the
phone.
Features to be added and
1-12
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Table 1-2
Required Task
Purpose
With auto-registration
Refer to Cisco
Unified CallManager
Bulk Administration
Guide.
CallManager
Administration only
With the
Auto-Registered Phones
Support (TAPS)
4. Obtain the MAC address from
the IP phone.
6. Install the phone in the network. Adds the phone to the network.
Refer to the
documentation included
with the Cisco Catalyst
switch.
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Table 1-2
Required Task
Purpose
9. Add users to
Cisco Unified CallManager.
1-14
See Chapter 5,
Configuring
Telephony Features.
Refer to Cisco
Unified CallManager
Administration Guide.
See the Appendix B,
Providing Information to
Users Via a Website.
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2-2
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Chapter 2
Data traffic present on the VLAN supporting phones may reduce the quality
of Voice-over-IP traffic.
You can resolve these issues by isolating the voice traffic onto a separate VLAN
on each of the ports connected to a phone. The switch port configured for
connecting a phone would have separate VLANs configured for carrying:
Data traffic to and from the PC connected to the switch through the access
port of the IP phone (native VLAN)
Isolating the phones on a separate, auxiliary VLAN increases the quality of the
voice traffic and allows a large number of phones to be added to an existing
network where there are not enough IP addresses.
For more information, refer to the documentation included with the
Cisco Catalyst switch.
Related Topics
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Chapter 2
Step
Configuration
1. Obtaining Power
from the Switch
2-4
Related Topics
Understanding the
Phone Startup
Process, page 2-4
Providing Power to
the Cisco Unified
IP Phone, page 2-9
Resolving Startup
Problems, page 7-2
Understanding the
Phone Startup
Process, page 2-4
Resolving Startup
Problems, page 7-2
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Table 2-1
Step
Configuration
3. Configuring VLAN
4. Obtaining an IP
Address
Related Topics
Understanding the
Phone Startup
Process section on
page 2-4
Network
Configuration
Menu Parameter
Descriptions
section on
page 4-10
Resolving Startup
Problems section
on page 7-2
Understanding the
Phone Startup
Process section on
page 2-4
Network
Configuration
Menu Parameter
Descriptions
section on
page 4-10
Configuring IP
Settings section on
page 4-7
Resolving Startup
Problems section
on page 7-2
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Chapter 2
Table 2-1
Step
Configuration
5. Accessing a TFTP
Server
2-6
Related Topics
Understanding the
Phone Startup
Process section on
page 2-4
Network
Configuration
Menu Parameter
Descriptions
section on
page 4-10
Resolving Startup
Problems section
on page 7-2
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Table 2-1
Step
Configuration
6. Requesting the
Configuration File and
the Profile File
Understanding
Phone
Configuration Files
and Profile Files
section on page 2-8
Resolving Startup
Problems section
on page 7-2
Understanding the
Phone Startup
Process section on
page 2-4
Resolving Startup
Problems section
on page 7-2
7. Contacting
Cisco Unified CallMan
ager
Related Topics
For
Cisco Unified IP Phone 7905Gld<mac> or
ld<mac>.x
For
Cisco Unified IP Phone 7912Ggk<mac> or
gk<mac>.x
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Chapter 2
Understanding Phone Configuration Files and Profile Files
If the phone cannot find a file of this naming convention, the phone then looks for
the following file:
After the phone finds one of the profile files, or if it cannot find a profile file, it
continues with its startup process.
Note
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Note
Only the network port supports inline power from the Cisco Catalyst
switches.
Note
Only the network port supports inline power from the Cisco Catalyst
switches.
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Chapter 2
Power Outage
Your accessibility to emergency service through the phone is dependent on the
phone being powered. If there is an interruption in the power supply, Service and
Emergency Calling Service dialing will not function until power is restored. In the
case of a power failure or disruption, you may need to reset or reconfigure
equipment before using the Service or Emergency Calling Service dialing.
2-10
If you plug a phone into the optional power supply before plugging it into the
network, the phone is powered by the power supply.
If you then unplug the phone from the power supply, the phone resets. If the
switch port is configured for 10/100 Mbps, the switch recognizes the loss of
power and brings the phone back up.
If the switch port is configured for 10 Mbps only, then you must unplug the
network connection and plug it back into the phone for the switch to
recognize the phones loss of power.
If, however, you plugged the network connection into the phone before you
plugged in the power cord, the phone receives power through the switch, and
unplugging the power cord will not bring down the phone. If the switch
reboots, the phone will then be powered by the power cord.
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Related Topics
Redundancy Feature
For redundancy, you can use the Cisco AC adapter even if you are using inline
power from the Cisco Catalyst switches. The Cisco Unified IP Phone can share
the power load being used from the inline power and external power source. If
either the inline power or the external power goes down, the phone can switch
entirely to the other power source.
To use this redundancy feature, follow these steps:
Procedure
Step 1
Set the inline power mode to auto on the Cisco Catalyst switch.
Step 2
Step 3
Connect the external power supply to the phone after the phone powers up.
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Chapter 2
Determining the MAC Address of a Cisco Unified IP Phone
Cisco Unified
IP Phone
Method
Reference
7905G and
7912G
7905G and
7912G
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Table 2-3 provides an overview of these methods for adding phones to the
Cisco Unified CallManager database.
Table 2-3
Method
Requires MAC
Address?
Auto-registration
No
Results in automatic
assignment of directory
numbers
No
Yes
Using BAT
Yes
Notes
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Adding Phones to the Cisco Unified CallManager Database
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Click Copy to the right of the screen containing an existing SIP Profile.
Step 2
Make changes in the applicable fields that are specific to your new SIP profile.
Step 3
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Step 4
Note
2-16
Click Save.
You must assign a SIP profile to each phone after you have configured and named
your SIP profiles.
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Step 2
Click on the name of the phone you are configuring to bring up the Phone
Configuration screen.
Step 3
In the Protocol Specific Information portion of the screen, use the arrow keys in
the SIP Profile field to select the profile name you want.
Step 4
Click Save.
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Using Cisco Unified IP Phones with Different Protocols
To provision the phone using the Bulk Administration Tool (BAT), choose the
appropriate phone and choose SIP from the BAT.
To provision the phone manually, make the appropriate changes for SIP on
the Phone Configuration page in Cisco Unified CallManager Administration.
If you are not using DHCP in your network, configure the network parameters for
the phone.
See the Configuring Startup Network Settings section on page 3-14.
Step 3
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In Cisco Unified CallManager Administration, delete the existing SIP phone from
the Cisco Unified CallManager database.
Step 2
Step 3
Set the Cisco Unified CallManager Auto Registration Phone Protocol parameter
to SCCP.
To do so, from Cisco Unified CallManager Administration, choose System >
Enterprise Parameters.
Step 2
Step 3
Step 4
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Note
Before you install a Cisco Unified IP Phone, you must make some critical
decisions about how to configure the phone in your network. You can then safely
install the phone and verify its functionality. For information on preparing to
install, see Chapter 2, Preparing to Install the Cisco Unified IP Phone on Your
Network.
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Chapter 3
Network Requirements
For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP
Phone endpoint in your network, your network must meet these requirements:
3-2
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Table 3-1
Configuration Activities
Activity
Explanation
Reference
Auto-registration.
Safety
Review the following warnings before installing the Cisco Unified IP Phone. To
see translations of these warnings, refer to the Regulatory Compliance and Safety
Information for the Cisco Unified IP Phone 7900 Series document that
accompanied this device.
Warning
Read the installation instructions before you connect the system to its power
source.
Warning
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Chapter 3
Warning
Warning
Warning
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits
to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits,
and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45
connectors. Use caution when connecting cables.
Caution
Only use the proper Cisco approved external power supply. Reference the
installation manual provided with the phone.
The following warnings apply when you use an external power supply.
3-4
Warning
Warning
Warning
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Chapter 3
Handset
The handset is designed especially for use with a Cisco Unified IP Phone. It
includes a light that indicates incoming calls and voice messages waiting.
Speaker
This Cisco Unified IP Phone 7905G and 7912G include a speaker that you can use
to monitor calls.
Before you install a phone, even if it is new, upgrade the phone to the current
firmware image.
To install the Cisco Unified IP Phone, perform the steps shown in Table 3-2. Also,
see Figure 3-1 and Figure 3-2 for graphical overviews of these steps.
Table 3-2
Installation Steps
Procedure
Notes
Reference
Step 1
Connect a Category 3 or 5
straight-through Ethernet cable
from the switch to the network
port on the phone.
Each
Cisco Unified IP Phone
ships with one Ethernet
cable in the box.
Step 2
3-6
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Procedure
Notes
Reference
Step 3
Connect a Category 3 or 5
straight-through Ethernet cable
from another network device,
such as a desktop computer, to
the access port on the
Cisco Unified IP Phone 7912G.
Step 4
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Chapter 3
Figure 3-1
79976
5
1
1
3-8
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Figure 3-2
91032
6
1
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Chapter 3
Screwdriver
To mount the phone on the wall using its mounting bracket, follow these steps.
Before You Begin
To ensure that the handset attaches securely to a wall-mounted phone, remove the
handset wall hook from the handset rest, rotate the hook 180 degrees, and reinsert
the hook. Turning the hook exposes a lip on which the handset catches when the
phone is vertical. For an illustrated procedure, refer to Installing the Universal
Wall Mount Kit for the Cisco Unified IP Phone.
Procedure
Step 1
Step 2
Modify the handset rest so that the handset remains on the ear-piece rest when the
phone is vertically placed.
Step 3
a.
b.
Locate the tab (handset wall hook) at the base of the ear-piece rest.
c.
Slide this tab out, rotate it 180 degrees (left to right), and reinsert it.
d.
Insert two screws into a wall stud, matching them to the two screw holes on the
back of the phone.
The keyholes fit standard phone jack mounts.
Step 4
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The handset light strip, Hold button, and Menu button flash on and off
simultaneously.
2.
The LCD screen displays the Cisco Systems, Inc., copyright screen.
3.
4.
Softkeys
If the phone successfully passes through these stages, it has started up properly.
Otherwise, see to the Resolving Startup Problems section on page 7-2.
IP address
IP subnet mask
To do this, you must collect information about these network settings, and follow
the procedures defined in Chapter 4, Configuring Settings on the Cisco
Unified IP Phone.
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Step 2
Related Topics
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If a password has been specified for the phone, you must enter the password when
unlocking network configuration options.
To unlock network settings on the Cisco Unified IP Phone 7905G and 7912G,
perform the following steps. Network settings are locked again automatically
when you return to the main screen.
Procedure
Step 1
Step 2
Step 3
Step 4
If the phone displays Enter Admin Password, enter your password and then
press the Accept softkey.
For information about entering a password, see the Editing Settings in the
Network Configuration Menu section on page 4-5.
Step 5
Related Topics
4-4
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Use the keys on the telephone keypad to enter numbers and letters.
To enter letters using the keypad, use a corresponding number key. Press the
key one or more times to display a particular letter. For example, press the 2
key once for a, twice quickly for b, and three times quickly for c. After
you pause, the cursor automatically advances to allow you to enter the next
letter.
To correct a mistake, press the << softkey to delete the character to the left of
the cursor.
Press the Cancel softkey before pressing the Validate softkey or the Save
softkey to discard any changes you have made.
Related Topics
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Chapter 4
Step 2
b.
To display current network settings for the Cisco Unified IP Phone by using the
buttons on the phone, follow these steps:
Procedure
Step 1
Step 2
4-6
Scroll through the parameters to display the settings described in Table 4-1 on
page 4-10.
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Configuring IP Settings
Use these guidelines when manually configuring the IP settings:
Note
You can use 0.0.0.0 for the subnet mask only if the default gateway is also
0.0.0.0.
Ensure the default gateway IP address is on the same subnet as the host IP
address.
Configuring Encryption Key Using LCD screen on the Phone, page 4-8
Configuring Encryption Key Using Phone Configuration Web Page, page 4-9
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Chapter 4
Step 2
Step 3
Step 4
Step 5
Press Edit.
Step 6
Step 7
Step 8
Step 9
Step 10
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Step 2
Step 3
b.
Step 4
b.
c.
Click Apply.
The Network Parameters page (which is one of the Phone Configuration Web
pages) displays.
Step 5
b.
c.
Enter the User Name and Password to access Cisco Unified CallManager.
The Cisco Unified CallManager Administration main page displays.
d.
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Chapter 4
e.
f.
g.
Scroll down to the Symmetric Key Information box for the phone.
Step 6
Copy the Symmetric Key value (if this value is not already present, click the
Generate String button) from the Cisco Unified CallManager Phone
Configuration Administration page and paste it into the EncryptKeyEx field on
the Cisco Unified IP Phone Network Parameters page.
Step 7
Click Apply on the Phone Configuration Web Page to save the values.
The phone will automatically reboot and request its encrypted configuration file
from the TFTP server. When the idle screen is displayed along with a telephone
number, the phone is ready for use.
Parameter
Description
DHCP Server
MAC Address
4-10
To Change
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Table 4-1
Parameter
Description
To Change
Host Name
IP Address
Subnet Mask
1.
2.
3.
4.
1.
2.
3.
4.
1.
2.
3.
4.
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Chapter 4
Table 4-1
Parameter
Description
TFTP Server 2
Default Router
4-12
To Change
1.
2.
3.
4.
5.
1.
2.
3.
4.
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Table 4-1
Parameter
Description
DNS Server 1,
DNS Server 2
NTP Server 1,
NTP Server 2 (not
applicable when used
with
Cisco Unified CallM
anager)
To Change
1.
2.
3.
4.
1.
2.
3.
4.
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Chapter 4
Table 4-1
Parameter
Description
Local time =
GMT + Time Zone,
if Time Zone <= 12.
Local time =
GMT + Time Zone 25,
if Time Zone > 12.
To Change
1.
2.
3.
Operational VLAN
ID
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Table 4-1
Parameter
Description
Admin. VLAN ID
To Change
1.
2.
3.
1.
2.
3.
1.
2.
3.
VLAN Enabled
CDP Enabled
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Chapter 4
Table 4-1
Parameter
Description
DHCP Enabled
(enabled by default)
TFTP Enabled
To Change
1.
2.
3.
1.
2.
3.
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Table 4-1
Parameter
Description
Alternate TFTP
Alternate DNS
To Change
1.
2.
3.
1.
2.
3.
1.
2.
3.
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Chapter 4
Table 4-1
Parameter
Description
Alternate Domain
To Change
1.
2.
3.
1.
2.
3.
Erase Configuration
1.
2.
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Note
Table 4-2
The Edit, Yes, or No softkeys for changing SIP configuration parameters appear
only if options are unlocked as described in the Unlocking and Locking Options
on the Network Configuration Menu section on page 4-3. For information about
the keys you can use to edit parameters, see the Editing Settings in the Network
Configuration Menu section on page 4-5.
Parameter
Description
SIP Proxy 1
SIP Proxy 2
SIP Proxy 3
SIP Proxy 4
User ID
Password
To Change
1.
2.
3.
1.
2.
3.
1.
2.
3.
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Chapter 4
Table 4-2
Parameter
Description
Use Login ID
Login ID
4-20
To Change
1.
2.
3.
1.
2.
3.
4.
1.
2.
3.
1.
2.
3.
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Table 4-2
Parameter
Description
Backup Proxy
Timeout (not
displayed in
Cisco Unified
CallManager
environment).
Outbound Proxy
(not displayed in
Cisco Unified
CallManager
environment).
Register Expires
Register with
Proxy
NAT WAN IP
Address (not
displayed in
Cisco Unified
CallManager
environment).
To Change
1.
2.
3.
1.
2.
3.
1.
2.
3.
1.
2.
3.
1.
2.
3.
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Chapter 4
Viewing Network Settings through a Phone Configuration Web Page
Open a web browser and enter the following URL, where IPaddress is the IP
address of your phone:
Step 2
http://IPaddress
On the Cisco Unified IP Phone 7905G and 7912G, you can determine the IP
address by pressing the Menu button, choosing Settings > Network
Configuration, and then scrolling to IP Address.
For example, the Phone Configuration Web Page for a Cisco Unified IP Phone
with the IP address 192.168.3.225 is http://192.168.3.225
Step 3
Press Enter.
The Phone Configuration Web Page appears.
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Note
For information about additional features available on you phone and information
about using all features on your phone, refer to the Cisco Unified IP Phone
7905G/7912G Phone Guide for Cisco Unified CallManager 5.0 (SIP). For more
information about service parameters and the functions that they control, refer to
Cisco Unified CallManager Administration Guide.
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Chapter 5
Table 5-1
Configuring Telephony Features for Cisco Unified IP Phone 7905G/7912G Using Cisco
Unified CallManager Administration
Feature
Description
Reference
Block
Anonymous
Calls
Call Forward
Forwards all calls to the designated directory For more information, refer to:
number.
Cisco Unified CallManager
Administration Guide,
Configuring Directory
Numbers chapter.
Block Outgoing
Caller ID
Call
Hold/Resume
Call Waiting
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Table 5-1
Configuring Telephony Features for Cisco Unified IP Phone 7905G/7912G Using Cisco
Unified CallManager Administration (continued)
Feature
Description
Reference
Caller ID
Displays the telephone number and the name For more information, refer to:
of the caller.
Cisco Unified CallManager
Administration Guide,
Configuring Cisco Unified IP
Phones chapter.
Conference
Direct transfer
Connects two established calls (calls that are Refer to Cisco Unified
on hold or in connected state) into one call and CallManager System Guide.
drops the feature initiator from the call. Does
not initiate a consultation call and does not put
the active call on hold.
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Table 5-1
Configuring Telephony Features for Cisco Unified IP Phone 7905G/7912G Using Cisco
Unified CallManager Administration (continued)
Feature
Description
Do Not Disturb
Allows a user to block incoming calls on the For more information refer to the
phone with a busy tone. Valid values include: Cisco Unified CallManager
Administration Guide, SIP Profile
User controlled (default): a user can turn
Configuration chapter.
DND on and off on the phone.
Shared Line
Reference
Note
5-4
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Chapter 6
Step 2
Step 3
Use the Navigation button to display the information in the Model Information
screen.
Table 6-1 describes the information that appears in this screen.
To exit the Model Information screen, press the Exit softkey.
Table 6-1
Item
Description
Model Number
MAC Address
AppLoadID
Boot Load ID
Serial Number
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Chapter 7
Note
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal
Start Up Process, page 7-2
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco
Unified CallManager, page 7-3
Any procedures that refer to an LCD screen display problem apply only to the
Cisco Unified IP Phone 7905G and 7912G.
port on the switch, eliminating the patch panel connection in the office.
7-2
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2.
instead.
If you are using the external power supply, switch with a unit that you
know to be functional.
If, after attempting these solutions, the phone still does not start up, contact a
Cisco technical support representative for additional assistance.
Cisco Unified CallManager and TFTP Services Are Not Running, page 7-6
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DHCP ServerIf you have assigned a static IP address to the phone, you do
not need to enter a value for the DHCP Server option. However, if you are
using a DHCP server, this option must have a value. If it does not, check your
IP routing and VLAN configuration. Refer to Troubleshooting Switch Port
Problems, available at this URL:
http://www.cisco.com/warp/customer/473/53.shtml
If you are using DHCP, check the IP addresses distributed by your DHCP server.
Refer to Understanding and Troubleshooting DHCP in Catalyst Switch or
Enterprise Networks, available at this URL:
http://www.cisco.com/warp/customer/473/100.html#41
For information about determining and changing IP addressing and routing
settings, see Chapter 4, Configuring Settings on the Cisco Unified IP Phone, or
Appendix A, Reference List of Parameters.
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On the Cisco Unified IP Phone 7905G or 7912G, choose Settings > SIP
Configuration and look at the SIP Proxy 14 options. (See Chapter 4,
Configuring Settings on the Cisco Unified IP Phone.)
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Step 1
Step 2
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Step 3
Step 4
If a service has stopped, click the service radio button and then click the Start
button.
From Cisco Unified CallManager Administration, select Device > Phone > Find
to locate the phone experiencing problems.
Step 2
Check the box corresponding to the phone, then click Delete Selected to remove
the phone from the Cisco Unified CallManager database.
Step 3
Add the phone back to the Cisco Unified CallManager database. See the Adding
Phones to the Cisco Unified CallManager Database section on page 2-12 for
details.
Step 4
Note
When you remove a phone from the Cisco Unified CallManager database, its
configuration file is deleted from the Cisco Unified CallManager TFTP server.
The phones directory number remains in the Cisco Unified CallManager
database. Such a directory number is called an unassigned DNs and can be used
for other devices. If unassigned DNs are not used by other devices, delete them
from the Cisco Unified CallManager database. You can use the Route Plan Report
to view and delete unassigned reference numbers. Refer to
Cisco Unified CallManager Administration Guide for more information.
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Verifying that the Phones Have Not Been Intentionally Reset, page 7-9
7-8
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Verify that you have properly configured the phone to use DHCP. See
Table 4-2 on page 4-19 for details.
2.
3.
Verify the DHCP lease duration. Cisco recommends that you set it to 8 days.
Cisco Unified IP Phones send messages with request type 151 to renew their
DHCP address leases. If the DHCP server expects messages with request type
150, the lease will be denied, forcing the phone to restart and request a new
IP address from the DHCP server.
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Reset the phone to factory defaults. See the Resetting the Cisco Unified
IP Phone section on page 7-15 for details.
Step 2
b.
Assign static IP values to the phone. See Table 4-2 on page 4-19 for details.
Use the same default router setting used for other functioning Cisco Unified
IP Phones.
c.
Assign a TFTP server. See Table 4-2 on page 4-19 for details. Use the same
TFTP server used for other functioning Cisco Unified IP Phones.
Step 3
On the Cisco Unified CallManager server, verify that the local host files have the
correct Cisco Unified CallManager server name mapped to the correct IP address.
Step 4
From Cisco Unified CallManager Administration, choose System > Server and
verify that the server is referred to by its IP address or host name.
Step 5
From Cisco Unified CallManager, select Device > Phone and verify that you have
assigned the correct MAC address to this Cisco Unified IP Phone.
To determine the MAC address of a phone, see the Determining the MAC
Address of a Cisco Unified IP Phone section on page 2-12.
Step 6
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Summary
Explanation
Daisy-chaining IP phones
Poor quality when calling digital cell In Cisco Unified CallManager, you can configure the network
phones using the G.729 protocol
to use the G.729 protocol (the default is G.711). When using
G.729, calls between an IP phone and a digital cellular phone
will have poor voice quality. Use G.729 only when absolutely
necessary.
Prolonged broadcast storms cause IP Prolonged broadcast storms (lasting several minutes) on the
phones to re-register
voice VLAN cause the IP phones to re-register with another
Cisco Unified CallManager server.
Moving a network connection from
the phone to a workstation
Caution
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Table 7-1
Summary
Explanation
Phone resetting
Dual-Tone Multi-Frequency (DTMF) When you are on a call that requires keypad input, if you press
delay
the keys too quickly, some of them might not be recognized.
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Step 2
Step 3
Step 4
Step 5
Enter the host server and port to which debug information should be sent.
For example, if you want degug information sent to port 9001 on a server whose
IP address is 192.168.2.170, press 192*168*2*170*9001.
Step 6
Note
Step 7
And eye icon appears on the idle screen to indicate that logging has been
enabled for the phone.
On the server that will receive information, open a command window and type the
following command:
prserv [listen_port]
where listen_port is the same port that you specified with the Nprintf parameter.
If you do not specify a port, 9001 is used by default.
While prserv is running, information from the Cisco Unified IP Phone is sent to a
file named listen_port.log, where listen_port is the port you specified with the
Nprintf parameter and the prserv command. This file is stored on the server you
specified with the Nprintf parameter in the folder from which you ran the prserv
command. If the file exists, new information is appended to it.
You can open a listen_port.log file using a text editor.
Step 8
To exit prserv.exe and stop collecting information, press Ctrl-C in the command
window.
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Note
If you want to collect information from more than one Cisco Unified IP Phone,
Cisco recommends that you store information in a separate listen-port.log file for
each phone. If you store all information in a single file, it can be difficult to
identify which messages belong to which phones. To generate separate
listen-port.log files, configure each phone using the LCD screen on the phone. For
each phone, use the Nprintf parameter in LCD screen to specify a unique port
number on the server to which information will be sent. Then, run prserv.exe
multiple times, once for each phone from which you want to collect information.
Run each instance of preserv.exe in its own command window. For each instance,
make sure to specify a port number that corresponds to a port number in a Nprintf
parameter.
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Step 2
Caution
Erasing the local configuration removes all user-defined changes, except ringer
sound, made locally on the Cisco Unified IP Phone. If you choose this option,
these settings are set back to their default values.
To erase the local configuration, follow these steps:
Procedure
Step 1
Step 2
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Step 3
Procedure A:
Press **2. The phone displays Do you want to reset all system settings
to default values?
Press the Yes softkey.
Procedure B:
Press **#. If the phone displays Enter Admin Password, enter your
password and then press the Enter softkey. Make sure that an unlocked
padlock icon appears in the upper right corner of the LCD screen on the
phone.
Scroll to Erase Configuration.
Press the Yes softkey and then press the Save softkey.
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A P P E N D I X
Note
The parameters on the Phone Configuration Web Page are read-only parameters,
with the exception of an the encryption key parameter. For more information, see
the Configuring the Encryption Key section on page 4-7.
This section includes the following topics:
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Appendix A
Step 2
A-2
From the main Phone Configuration Web Page, choose the hyperlink for the
information that you want to display:
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Step 3
Related Topics
Device Information
The Device Information area of the Cisco Unified IP Phone Configuration Web
Page displays device settings and related information for the phone. Table A-1
describes these items.
To display the Device Information area, perform either of these steps:
Access the web page for the phone as described in the Viewing Network
Settings through a Phone Configuration Web Page section on page 4-22 and
then click the Device Information hyperlink.
Table A-1
Item
Description
MAC address
Software version
Hardware revision
Serial number
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Appendix A
Network Configuration
Table A-1
Item
Description
Product ID
H/W features
Configuration version
stamp
Network Configuration
The Network Configuration area of the Cisco Unified IP Phone Configuration
Web Page displays network configuration information and information about
other phone settings. Table A-2 describes these items.
Note
You can obtain and set many of these items from phone itself. For more
information, see Chapter 4, Configuring Settings on the Cisco
Unified IP Phone.
To display the Network Configuration area, perform either of these steps:
Access the web page for the phone as described in the Viewing Network
Settings through a Phone Configuration Web Page section on page 4-22 and
then click the Network Configuration hyperlink.
Table A-2
A-4
Item
Description
DHCP server
BOOTP server
Not used
MAC address
Host name
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Table A-2
Item
Description
Domain name
IP address
Default router
Subnet mask
TFTP server 1
TFTP server 2
NTP Server 1
NTP Server 2
DNS server 1
DNS server 2
Not used.
Not used.
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Appendix A
Network Statistics
Table A-2
Item
Description
CallManager 1 4
Network Statistics
The Network Statistics area of the Cisco Unified IP Phone Configuration Web
Page displays provide information about network traffic on the phone. Table A-3
describes the items on this menu.
To display the Network Statistics area, perform either of these steps:
A-6
Access the web page for the phone as described in Viewing Network
Settings through a Phone Configuration Web Page section on page 4-22 and
then click the Network Statistics hyperlink.
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Table A-3
Item
Description
Elapsed time
Receive packets
Transmit packets
Broadcast
Multicast
Receive errors
Transmit errors
Receive overflow
Device Logs
The Device Logs area of the Cisco Unified IP Phone Configuration Web Page is
reserved for future use.
Note
You can access the Device Logs area directly from a web browser by entering this
URL: ip-address/DeviceLog, where ip-address is the IP address of your phone.
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Appendix A
Configuration Parameters
Configuration Parameters
This section provides information on the parameters that are used configure the
Cisco Unified IP Phones 7905G and 7912G through a profile file or through the
Phone Configuration Web Page.
Note
The configuration parameters are display only on the Phone Configuration Web
Page and in the profile configuration file. One exception is encryption, which,
under certain circumstances, can be configured on the Phone Configuration Web
Page. For more information about encryption, see the Configuring the
Encryption Key section on page 4-7.
These parameters are organized into the following categories:
Tone parametersControl how the phone handles the various tones that it
plays, and related options. See the Tone Parameters section on page A-28.
Network Parameters
Table A-4 describes the network parameters that you can configure through a
phones profile file or through its Network Parameters web page.
Tip
A-8
To access the Network Parameters area directly from a web browser, enter
IP_address/NetCfg, where IP_address is the IP address of your
Cisco Unified IP Phone.
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Table A-4
Network Parameters
Parameter
Description
Usage
UseTftp
Enables or disables
0=Do not use a TFTP server.
downloading of a
1=Use a TFTP server:
profile from a TFTP
If TftpURL is set to 0, use the TFTP IP address or
server. If you set this
URL obtained from the DHCP server to contact
parameter to 1 and
the TFTP server.
subsequently make
changes using the web
If TftpURL is set to a value other than 0, use the
interface, you must set
specified IP address or URL to contact the TFTP
this parameter to 0
server.
before saving those
Note
Do not specify a port. The Cisco Unified IP Phone
changes; otherwise,
always contacts the TFTP server at port 69.
the changes will be
overwritten by the
Value type: Boolean.
profile obtained from a
Default value: 1
TFTP server.
TftpURL
IP address or URL of
the TFTP server from
which a phone obtains
a profile. Required if
the DHCP server does
not provide the TFTP
server address.
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Appendix A
Configuration Parameters
Table A-4
Parameter
Description
Usage
CfgInterval
Number of seconds
between automatic
profile refreshes from
the TFTP server. At the
earliest idle time
following each interval
expiration, the phone
retrieves its profile
using the tftp get
command.
Symmetric Key
Dhcp
Specifies whether the Set to 0 (disable) if you are not using a DHCP server.
phone contacts the
Set to 1 (enable) if you are using a DHCP server.
DHCP server to obtain
The default setting is 1.
values for various
network parameters,
including IP address,
router IP address, and
subnet mask.
StaticIP
Static IP address of the Enter the assigned IP address for the phone.
phone when DHCP is
This value is ignored when the Dhcp parameter is enabled.
not used.
StaticRoute
Static IP address of the Enter the assigned IP address of the network router.
network router when
This value is ignored when the Dhcp parameter is enabled.
DHCP is not used.
StaticNetMask
Static subnet mask of Enter the subnet mask for the phone.
the phone when DHCP
This value is ignored when the Dhcp parameter is enabled.
is not used.
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Table A-4
Parameter
Description
Usage
Domain
DNS1IP
IP address of the
primary DNS server.
DNS2IP
IP address of the
The address specified overwrites the secondary DNS server
secondary DNS server. address supplied by DHCP. Set 0 or 0.0.0.0 if you want the
phone to use the address supplied by DHCP.
The default setting is 0.
Note
NTPIP
IP address of the
primary NTP server.
DHCP may also supply
a NTP server but
NTPIP, if specified,
overwrites that value.
Do not specify a port; the phone uses the default NTP port
only.
If DHCP is used, a nonzero values of NTPIP overwrites any
DHCP-supplied addresses and values of 0 tell the phone to
use DHCP-supplied addresses.
Value type: IP address.
Default value: 0 (use DHCP)
AltNTPIP
IP address of a
secondary NTP server
if redundancy is
desired.
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Appendix A
Configuration Parameters
Table A-4
Parameter
Description
Usage
TimeZone
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Table A-4
Parameter
Description
Usage
OpFlags
Enables or disables
Bit map, as follows:
various features on the Bit 0If 1, ignore the DHCP-assigned TFTP file name
phone.
and use the following file name when using TFTP for
configuring: ldxxxxxxxxxxxx (for Cisco Unified IP
Phone 7905G), and gkxxxxxxxxxxxx (for Cisco Unified
IP Phone 7912G), where each xx is the two-digit
lowercase hexadecimal representation of each integer
in the phones MAC address.
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Appendix A
Configuration Parameters
Table A-4
Parameter
Description
Usage
VLANSetting
Specifies various
VLAN settings.
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Table A-4
Parameter
Description
Usage
Nprintf
SIP Parameters
Table A-5 describes the SIP parameters that you can view through a phones
profile or through the SIP Parameters area on the phones web page.
Tip
To access the SIP Parameters area directly from a web browser, enter
IP_address/SIPConfiguration, where IP_address is the IP address of your
Cisco Unified IP Phone.
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Appendix A
Configuration Parameters
Table A-5
SIP Parameters
Parameter
Description
UID, PWD
Proxy 1-4
UseLoginID
SIPRegInterval
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Table A-5
Parameter
Description
SIPRegInterval2
MAXRedirect
SIPRegOn
Network Address Translation (NAT) WAN IP address where other SIP user
agents can communicate with the phone.
Value type: IP address.
Default value: 0.0.0.0
SIPPort
Port where the phone listens for incoming requests and sends outgoing
requests.
Valid values are 5060 to 65535.
Value type: Integer.
Default value: 5060
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Appendix A
Configuration Parameters
Table A-5
Parameter
Description
MediaPort
Port from which the phone transmits and receives media streams. This value
must be an even number; each connection uses the next available
even-numbered port for RTP. 0=Use the default value.
This value can range from 0 to 65535.
Value type: Even integer.
Default value: 16384
OutBoundProxy(not IP address or URL of the outbound proxy server, with or without a port
used in Cisco Unified parameter; for example, 209.165.201.30, 209.165.201.30.5060,
CallManager release 209.165.201.30:5061, sip.cisco.com, sip.xyz.cisco.com:5061.
5.0)
For IP address, the port, if included, can be preceded by a period (.) or a
colon (:).
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Table A-5
Parameter
Description
MsgRetryLimits
Lets you configure the number of times that a phone retransmits various SIP
requests to the current proxy and the number of times that a phone sends
responses to specific requests from the SIP user agent.
When the phone sends a SIP message to the remote SIP user agent, the message
does not always reach its destination for various reasons. In this event, the
phone retries sending the same message a specified number of times before
timing out.
The number of retries is configurable for the following SIP requests:
REGISTER
INVITE
BYE
CANCEL
REFER
NOTIFY
PRACK
The number of retries also is configurable for the phones final response to an
INVITE request from the SIP user agent.
Table A-6 describes how to configure the MsgRetryLimits parameter. For this
parameter:
Value typeBitmap
Default value0x00000000
NatServer(not used in Specifies a server to which a dummy, single-byte UDP packed is sent to
maintain a Network Address Translation (NAT) during a session.
Cisco Unified
CallManager release
This parameter can contain up to 47 characters in fully qualified domain name
5.0)
(FQDN) or IP format with an optional port parameter (separated from the
address by a colon); for example, xyz.cisco.com;1234. If no port is specified,
the phone uses port 5060.
Value type: IP address, up to 47 characters.
Default value: 0.0.0.0 (port 5060 will be used)
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Appendix A
Configuration Parameters
Table A-5
Parameter
Description
Retransmission interval (in seconds) for sending a dummy packet to the server
specified with the NatServer parameter, specified in bits 0-11 the parameter.
The upper 20 bits are reserved and should be set to 0.
Value type: Bitmap.
Default value: 0x00000000 (no dummy packets will be sent to NatServer)
DialPlan
1=If two periods (.) are detected, assume that this is an IP address.
2=If three periods (.) are detected, assume that this is an IP address.
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Table A-6
MsgRetryLimits Parameter
Bit Number
Definition
0-3
NOTIFY request
PRACK request
Range: 0 - 15
Default value: 0
With the default setting, the following retransmission attempts
are used:
4-7
NOTIFY request: 6
PRACK request: 5
8 - 11
12 - 15
16 - 19
20 - 23
24 - 31
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Appendix A
Configuration Parameters
Tip
Table A-7
To access the Call Preferences area directly from a web browser, enter
IP_address/CallPrefConfiguration, where IP_address is the IP address of your
Cisco Unified IP Phone.
Parameter
Description
CallWaiting
(in profile)
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Table A-7
Parameter
Description
Allow Conference
(on web page)
Conference
(in profile)
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Appendix A
Configuration Parameters
Table A-7
Parameter
Description
Specifies a telephone number where voice messages are stored and retrieved.
If a number (other than 0) is specified:
VoiceMailNumber
(in profile)
Incoming calls forward to this number if the phone is busy or if the calls
are not answered within the number of seconds specified with the Forward
to VMail Delay(s) parameter.
Call Forward on Busy Specifies a telephone number to which calls to the phone are forwarded if the
phone is busy. If a number (other than 0) is specified, the Call Forward On
Number (on web
Busy feature is activated.
page)
CallForwardOnBusy
Number (in profile)
Display Name
(on web page)
Specifies a name to be used as part of the phones caller ID and that will be
displayed on the phones LCD screen. A 0 (zero) or a blank value disables this
feature.
DisplayName
(in profile)
Note
If the Block Caller ID parameter is set to Yes, outgoing calls will use
Anonymous as the phones caller ID regardless of the Display Name
setting.
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Table A-7
Parameter
Description
Short Name
(on web page)
ShortName
(in profile)
Time Format
(on web page)
Specifies the format for the time that appears on the phones LCD screen. This
format is specified by one or more of the following characters:
TimeFormat
(in profile)
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Appendix A
Configuration Parameters
Table A-7
Parameter
Description
Date Format
(on web page)
Specifies the format for the date that appears on the phones LCD screen. This
format is specified by one or more of the following characters:
DateFormat
(in profile)
Specifies number of seconds after which an incoming call ringing at the phone
will be forwarded to the telephone number specified by the Voice Mail Number
parameter.
ForwardToVMDelay
(in profile)
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Table A-7
Parameter
Description
Specifies which parameters, if any, appear on the Call Preferences menu on the
phone.
CallPrefGuiShow
(in profile)
Set a bit to 0 if the corresponding parameter should not appear. Set the bit to 1
if the parameter should appear.
In addition, bit 28, if set to 1, causes a registration status icon to appear on the
phones LCD screen. This icon indicates whether the phone is registered to the
SIP proxy server.
Value type: Bitmap.
Default value: 0xFFFFFFFF
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Appendix A
Configuration Parameters
Table A-7
Parameter
Description
Specifies which parameters on the Call Preferences menu on the phone can be
changed by an end user.
CallPrefGuiSet
(in profile)
Set a bit to 0 if an end user should not be able to change the corresponding
parameter. Set the bit to 1 if an end user should be able to change the parameter.
Tone Parameters
Table A-8 describes the tone parameters that you can configure through a phones
profile file or through its Tone Parameters web page.
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Tip
Table A-8
To access the Call Preferences area directly from a web browser, enter
IP_address/ToneConfiguration, where IP_address is the IP address of your
Cisco Unified IP Phone.
Tone Parameters
Parameter
Description
SigTimer
Bits 07: CWT Period, which the number of 0.1-second intervals to wait
between each burst of call-waiting tone. The range is 0 to 255. The default
value is 100 (0x64, 10 seconds). 0=Use default.
Bits 2829: First Key Repeat Interval, which specifies how long a user
must hold the Volume or the Navigation button up or down before the
desired change begins to repeat. Valid values: 0 (1 second), 1 (disable
repeat), 2 (2 seconds), and 3 (3 seconds). Default value: 0 (1 second).
Bits 3031: Subsequent Key Repeat Interval, which specifies the intervals
at which a change continues to repeat (after the First Key Repeat Interval)
when a user continues to hold the Volume or the Navigation button up or
down. Valid values: 0 (0.25 second), 1 (0.5 second), 2 (0.75 second), and
3 (1 second). Default value: 0 (0.25 second).
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Appendix A
Configuration Parameters
Table A-8
Parameter
Description
RingOnOffTime
cRing frequency.
Tone that plays when the phone is ready to accept the first digit of a telephone
number or an IP address.
Value type: Array of 11 short integers.
Default value: 2,31538,814,30831,2032,0,0,0,0,0,0
DialTone2
Secondary dial tone. For example, this tone might play after you dial a number
to obtain an outside line.
Value type: Array of 11 short integers.
Default value: 2,30743,1384,29864,1252,0,0,0,0,0,0
BusyTone
ReorderTone
Tone that plays when the called number does not exist or when the external
network circuit is busy.
Value type: Array of 17 short integers.
Default value: 0,2,30467,1104,28959,1404,0,0,1,2000,2000,0,0,0,0,0,0
A-30
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Table A-8
Parameter
Description
RingBackTone
CallWaitTone
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Appendix A
Configuration Parameters
Audio Parameters
Table A-9 describes the network parameters that you can configure through a
phones profile file or through its Audio Parameters web page.
Tip
Table A-9
To access the Call Preferences area directly from a web browser, enter
IP_address/AudioConfiguration, where IP_address is the IP address of your
Cisco Unified IP Phone.
Audio Parameters
Parameter
Description
RxCodec
1: G.711A-law
2: G.711u-law
3: G.729a
1=G.711A-law
2=G.711u-law
3=G.729a
A-32
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Appendix A
Table A-9
Parameter
Description
AudioMode
NumTxFrames
Number of frames per outbound audio RTP packet. For G.711 and G.729
codecs, a frame is 10 ms. Cisco recommends that you use the default value.
Valid values are 1, 2, 3, 4, 5, or 6.
Value type: Integer.
Default value: 2
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Appendix A
Configuration Parameters
Bit
Description
015
16
0=Disable (default).
1=When the phone powers up, Contact: * is used to remove all registrations. On
subsequent registration cycles, Contact: current_SIP_URL;expires=0 is used.
1718
19
20
21
A-34
0=Disable (default).
1=Enable.
0=Disable (default).
1=Enable.
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Bit
Description
22
Process a received = parameter in the VIA header to extract the external IP addresses
used by the Network Address Translation (NAT) router.
0=Disable (default).
1=Enable.
When a Cisco Unified IP Phone is operating behind a NAT, the NATIP parameter must
be set to the external IP address of the NAT router. This setting allows the correct IP
address to be placed in the Contact and SDP headers.
You may leave the NATIP address set to the default value of 0 (or 0.0.0.0) and let the
phone automatically scan the VIA header for a received = parameter. The parameter, if
present, would indicate that the phone is operating behind a firewall.
The phone proceeds as follows:
1.
2.
Note
23
For the phone to automatically detect its presence behind a NAT, the SIP proxy
server or remote user agent server must include the received = parameter in the
VIA header in the responses to the phone if the proxy detects that the source
address and port do not match those in the VIA header.
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Appendix A
Configuration Parameters
Bit
Description
24
0=Disable (default).
1=Enable.
If this bit is enabled, the phone will insert the headers RxStat and TxStat as follows:
RxStat: Dur=a,Pkt=b,Oct=c,LatePkt=d,LostPkt=e,AvgJit=f
TxStat: Dur=g,Pkt=h,Oct=i
where:
2531
A-36
Dur is the total number of seconds since the beginning of reception or transmission
Oct is the total number of RTP payload octets received or transmitted (not including
RTP header)
LostPkt is the total number of lost RTP packets received (not including late RTP
packets)
AvgJit is the average jitter, which is an estimate of the statistical variance of the RTP
packet inter-arrival time, measured in timestamp unit and calculated according to
RFC 1889.
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A P P E N D I X
How Users Obtain Support for the Cisco Unified IP Phone, page B-1
How Users Get Copies of Cisco Unified IP Phone Manuals, page B-2
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Appendix B
B-2
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Appendix B
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Appendix B
B-4
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Appendix C
C-2
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A P P E N D I X
Technical Specifications
The following sections describe the technical specifications for the
Cisco Unified IP Phone 7905G and 7912G.
Specification
Value or Range
Operating temperature
Operating relative
humidity
Storage temperature
Height
20.32 cm (8 in.)
Width
17.67 cm (7 in.)
Depth
15.24 cm (6 in.)
Weight
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Appendix D
Technical Specifications
Cable Specifications
Table D-1
Specification
Power
Cables
Value or Range
Cable Specifications
48-volt power connector. The diameter of the center pin in the phone power
jack (Switchcraft 712A) is .1 inch (2.5 mm). The center pin is positive (+)
voltage. The miniature power plug required to mate with the power jack on
the phone is a Switchcraft 760 or equivalent.
D-2
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Technical Specifications
Network Port Pinouts
Table D-2
Pin Number
Function
TD+
TD-
RD+
RD-
Pin Number
Function
RD+
RD-
TD+
Not Used
Not Used
TD-
Not Used
Not Used
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Appendix D
Technical Specifications
D-4
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A P P E N D I X
Cisco Unified IP Phone 7912G and 7905G Guide for Cisco Unified
CallManager 5.0 (SCCP)
Cisco Unified IP Phone 7912G and 7905G Guide for Cisco Unified
CallManager 5.0 (SIP)
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Appendix E
Table E-1
Cisco Unified IP Phone 7912G and Cisco Unified IP Phone 7905G Feature Support by
Protocol
SCCP
SIP
Abbreviated Dialing
Supported
Answer Release
Supported
Supported
Auto Answer
Supported
Auto Dial
Supports
cBarge only
Call Back
Supported
Supported
Supported
Supported
Supported
Call Forward No
Answer
Supported
Supported
Call Park
Supported
Call Pickup/Group
Call Pickup
Supported
Call Waiting
Supported
Supported
Caller ID
Supported
Supported
Cisco Extension
Mobility
Supported
Calling Features
E-2
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Table E-1
Cisco Unified IP Phone 7912G and Cisco Unified IP Phone 7905G Feature Support by
Protocol (continued)
SCCP
SIP
Supported
Conference
Supported
Supported
Conference List
Supported
Computer Telephony
Integration (CTI)
Applications
Supported
Do Not Disturb
(DND)
Supported
Distinctive Ring
Supported
Calling Features
Help System
Hold/Resume
Supported
Supported
Immediate Divert
Supported
Join/Select
Supported
Malicious Call ID
Supported
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Appendix E
Table E-1
Cisco Unified IP Phone 7912G and Cisco Unified IP Phone 7905G Feature Support by
Protocol (continued)
SCCP
SIP
Multilevel
Precedence and
Preemption (MLPP)
Supported
Mute
On-hook
Dialing/Pre-Dial
Supported
Supported
Privacy
Supported
Quality Reporting
Tool (QRT)
Supported
Redial
Supported
Supported
Shared Line
Supported
Limited
Support
Speed Dialing
Supported
Supported
Transfer
Supported
Supported
Transfer - Direct
Transfer
Supported
URL Dialing
Video Support
Voice Mail
Supported
Supported
WebDialer
Supported
Calling Features
Settings
E-4
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Table E-1
Cisco Unified IP Phone 7912G and Cisco Unified IP Phone 7905G Feature Support by
Protocol (continued)
SCCP
SIP
Calling Features
Supported
4.1(3)
Supported
Supported
Services
SDK Compliance
Directories
Call Logs
Personal Directory
Enhancements
Supported
Cisco IP Manager
Assistant
Cisco
Unified CallManager
AutoAttendant
Supported
Cisco Unified
CallManager
Attendant Console
Supported
Cisco
Cisco VT Advantage
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Appendix E
E-6
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I N D EX
NumTxFrames A-33
RxCodec A-32
AC adapter
connecting to 3-7
TxCodec A-32
auto-registration
using 2-13
auxiliary VLAN
about 3-5
description 2-3
Broadcast A-7
audio parameters
AudioMode A-33
ConnectMode A-33
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Index
DisplayName A-24
caller ID 5-3
DoNotDisturb A-23
ShortName A-25
CallManager 1 4 A-6
TimeFormat A-25
VoiceMailNumber A-24
AttendedTransfer A-22
BlindTransfer A-22
BlockAnonymous A-23
BlockCallerId A-23
call transfer
attended A-22
CallForwardNumber A-24
blind A-22
CallPrefGuiSet A-28
CallPrefGuiShow A-27
CallWaiting A-22
Conference A-23
DateFormat A-26
CDP
IN-2
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description 1-5
discovery, performing A-13
CDP Enabled parameter 4-15
cell phone, interference 1-2
CfgInterval parameter A-10
Cisco Catalyst switches, interaction with 2-3
Cisco Discovery Protocol
See CDP
Cisco Discovery Protocol (CDP) 4-15
Cisco Unified CallManager
adding phone to database of 2-12
interactions with 2-2
required for Cisco Unified IP Phones 3-2
verifying settings 8-6
Cisco Unified CallManager Administration,
adding phones using 2-14
Cisco Unified IP Phone
adding
manually to Cisco Unified
CallManager 2-14
to Cisco Unified CallManager 2-12
using auto-registration 2-13
using BAT 2-15
configuration requirements 1-11
installation overview 1-11
installation requirements 1-11
mounting to wall 3-10
power sources 2-9
registering 2-12
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Index
disabling 4-16
configuring
enabling 4-16
troubleshooting 8-9
overview 1-11
handset 3-6
headset 3-6
dial plan
to AC adapter 3-7
rules A-20
to a computer 3-7
DNS
DNS server
DHCP
description 1-5
IN-4
troubleshooting 8-10
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features
documentation
additional xiii
for users B-2
Domain name A-5
domain name
disabling alternate 4-18
handset 3-6
See DHCP
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Index
MAC address
determining 2-12
value A-3, A-4
preparing 2-12
IP 1-6
IP address A-5
menu
Status 6-2
Multicast A-7
N
name
displayed on LCD screen A-24, A-25
for caller ID A-24
NATIP parameter A-17
IN-6
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networking protocol
CDP 1-5
DHCP 1-5
IP 1-6
RTP 1-6
TCP 1-6
TFTP 1-6
UDP 1-7
network parameter
Dhcp A-10
DNS1IP A-11
DNS2IP A-11
Domain A-11
Nprintf A-15
IP Address 4-11
OpFlags A-13
StaticIP A-10
StaticNetMask A-10
StaticRoute A-10
TraceFlags A-15
VLANSetting A-14
network parameters
AltNTPIP A-11
CfgInterval A-10
NTPIP A-11
TftpURL A-9
TimeZone A-12
TOS A-14
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Index
UseTftp A-9
network port
about 3-5
network settings
accessing 4-2
startup configuration 3-11
nprintf.exe 8-12
Nprintf parameter 8-13, A-15
parameter
nptcap 8-14
NTP server
tone A-28
parameters
port
10/100PC 3-5
10/100SW 3-5
access 3-5, 3-7
network 3-5, 3-6
IN-8
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disabling A-13
power source
enabling A-13
description 2-9
design of 2-10
external 2-9
Product ID A-4
profile
resetting
Cisco Unified IP phone 8-15
continuously 8-8
disabling A-13
enabling A-13
intentionally 8-9
RTP 1-6
RxCodec parameter A-32
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Index
MediaPort A-18
NATIP A-17
NatServer A-19
NatTimer A-20
OutBoundProxy A-18
Proxy A-16
PWD A-16
SIPPort A-17
SIPRegOn A-17
UID A-16
UseLoginID A-16
Login ID 4-20
Password 4-19
SIP registration
User ID 4-19
softkey
Edit 4-19
No 4-19
SIP parameters
DialPlan A-20
IPDialPlan A-20
LoginID A-16
Yes 4-19
Software version A-3
speaker
about 3-6
MAXRedirect A-17
IN-10
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disabling 3-6
SRST A-6
startup
failure 8-2
resolving problems with 8-2
startup process
accessing TFTP server 2-6
T
TCP 1-6
telephony features
caller ID 5-3
understanding 2-4
conference 5-3
verifying 3-11
TFTP
description 1-6
disabling 4-16
enabling 4-16
troubleshooting 8-4
subnet mask
TFTP server
URL 4-12
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Index
See TFTP
troubleshooting
tone
DHCP 8-9
DNS 8-10
reorder A-30
tone parameters
BusyTone A-30
CallWaitTone A-31
DialTone A-30
DialTone2 A-30
ReorderTone A-30
RingBackTone A-31
RingOnOffTime A-30
SigTimer A-29
ToS (Type of Service) A-14
UDP 1-7
IN-12
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understanding
W
wall mounting, Cisco Unified IP Phone 3-10
web page
Call Preferences A-22
configuration options A-2
configuring 4-22, A-2
Device Information area A-3
verifying
startup process 3-11
VLAN
auxiliary 4-14
Y
Yes softkey 4-19
IN-13
Index
IN-14
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