Terms of usage

Validity of the recharge is 28 days post which usage will be deducted from core balance at
standard rates
If a customer recharges before the validity expires, unused FLEX gets carried forward
For ISD Calls, International Roaming, International SMS, Special Downloads, Call Centre Calling,
Ringtones and VAS services deduction will occur from the core balance

FAQs FLEX
1.1 How can I use my FLEX plan?
Using Vodafone FLEX is simple. With just one recharge you can use calls, SMS, Internet and
National Roaming. All you need to do is a recharge and you will get FLEX in your balance. Now
use as per your needs and FLEX will get deducted.
Say, if you recharges with 325 FLEX and use 10 MB of data, 10 FLEX would be consumed leaving a
balance of 315. Further, you use 5 minutes of calling on STD where, a total of 10 FLEX would get
deducted leaving a balance of 305 FLEX. This way, the FLEX units would keep on deducting basis
the customers usage.
Moreover, if customer recharges before the validity expires, FLEX units get carry forwarded.
1.2 How can I check my FLEX balance?
You have various methods by which you can check you FLEX balance.
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USSD : Dial *111# or *199#

IVR : Dial 199
Log in to My Vodafone App/ Web

1.3 What happens if my FLEX balance or validity gets over?

Once your FLEX balance or validity get over, deductions for calls and data usage would be from
core balance at standard tariffs. You can recharge with FLEX before the validity gets over to carry
forward all your unused FLEX.
1.4 Will all usage be deducted from FLEX?
For ISD Calls, International Roaming, International SMS, Special Downloads, Ringtones and VAS
services deduction will occur from the core balance
1.5 What data speeds would I get on FLEX plan?

Data speeds depends upon the handset you are using and the network preferences enabled in
your handset. FLEX is compatible with both 2G and 3G/4G and 1 FLEX would be deducted for 1
MB of usage irrespective of 2G/3G/4G being used.
1.6 What would happen to any pre-existing packs if I do a flex Recharge?
For Data Pack & Voice Sachet, consumption will occur from your pack first. Once it is over,
consumption for Internet & Calling would start from FLEX.
However, your rate cutter will become invalid on FLEX recharge as deduction happens from FLEX
balance and not your core balance. For example, 2 FLEX will get deducted or 1 minute of
Local/STD Calling.
1.7 I have an existing auto renewing VAS service. After FLEX recharge, how would it be
renewed monthly?
If there is any existing auto renewing VAS service, it would continue to renew monthly with
charges getting deducted from the core balance. Please ensure that you maintain your core
balance for the deduction to take place.
1.8 Can I reduce my call rate on local calls by buying another bonus card?
Rate cutters are not applicable over FLEX. The deduction taking place in case of FLEX would be
from FLEX balance and not your core balance. Hence, there is no need to buy any other bonus
card.
However, Incoming Roaming Free rate cutter can be purchased which makes the FLEX deduction
on incoming calls on roaming as zero.
1.9 Can I purchase internet pack if I am on FLEX?
Yes, you may buy an internet pack even if you are on FLEX. In such scenario, consumption will
occur from your pack first. Once it is over, consumption for Internet would start from FLEX.
1.10

What happens if I do a talk time recharge over Flex?

If you are a Flex user and do a talk time recharge, it will be added to your core balance. This core
balance could be used for downloading any value added services or for ISD SMS/calls and
international roaming.