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ROBOTIC PROCESS
AUTOMATION
ARTIFICIAL
INTELLIGENCE
DIGITAL
ASSISTANTS
Basic arms
Virtual workers
Cognitive brains
Smart hybrids
Manual operator
initiates a sequence
of automated steps
Scheduled engine
mimics execution of
manual users repetitive
activities without requiring
intervention or assistance
Consists of multiple
technologies that enable
computers to sense,
perceive, understand,
learn, reason and infer
Computer-generated
character that simulates
a conversation to answer
questions or queries,
and provide guidance
Duplication
If two departments choose different tools for similar
purposes, an organization has to deal with two
sets of license agreements, implementation teams,
methodologies, templates, change management
procedures and more. Its a huge waste of financial
and human resources that is entirely avoidable.
PROJECT A
Operating Model
PROJECT D
Governance
Training
Tool/Vendor Management
PROJECT B
PROJECT E
Infrastructure
PROJECT F
INNOVATION TEAM
IT SECURITY
COO
RISK
BUSINESS
OPERATIONS
BUSINESS AUDIT
IT INFRASTRUCTURE
CTO
CEO
FINANCE
SUB-PROCESS LEAD
BUSINESS CHANGE
IT STRATEGY
IT APPLICATION OWNER
BUSINESS ARCHITECTURE
IT DEPARTMENT LEAD
COMPLIANCE
HUMAN RESOURCES
IT SUPPORT
PROCESS EXCELLENCE
PROJECT MANAGER
IT RISK
PROCESS SME
LEGAL
BPO PARTNERS
CIO
IT ARCHITECTURE
IT AUDIT
Technical architecture
An organizations technical architecture and set-up will
depend on the RPA tool chosen. Data restrictions can
be an issue for enterprise-wide tools with centralized
servers that are used across locations and business
areas. Separate architectures may be required for
locations with data restrictions, which would increase
infrastructure costs for the RPA implementation.
Resource management
Many organizations favor automation teams in offshore
locations to reduce delivery costs and maximize the
business case. When designing, building and supporting
an automated solution, access to data from the underlying
process is essential. If remote access to applications or
data cannot be granted by the business, offshore resources
may need to travel to these locations or higher-cost
local resources may need to be used, thus impacting
project costs.
Contacts
Rachel Astley
Senior Manager, Accenture Capital Markets
rachel.l.astley@accenture.com
A senior manager within Accentures Capital Markets practice
in the UK, Rachel Astley has 12 years of experience working
on large scale transformation programs. She has been
leading a major Robotics Process Automation engagement
at a T1 investment bank, driving out RPA best practices
and enabling the client to realize strong business benefits.
Dominic Stanyer
Managing Director, Accenture Capital Markets
About Accenture
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining
unmatched experience and specialized skills across more
than 40 industries and all business functionsunderpinned
by the worlds largest delivery networkAccenture works at
the intersection of business and technology to help clients
improve their performance and create sustainable value
for their stakeholders. With approximately 373,000 people
serving clients in more than 120 countries, Accenture drives
innovation to improve the way the world works and lives.
Visit us at www.accenture.com.
dominic.s.stanyer@accenture.com
Disclaimer
David Treat
Managing Director, Accenture Capital Markets
david.b.treat@accenture.com
Dave Treat is a managing director and the global head of
Accentures Capital Markets Blockchain practice. He has
18 years of experience in financial services split between
consulting and industry roles, with the last decade being
focused on capital markets. Dave has expertise in running
strategy functions, innovation, strategic cost management,
large-scale restructuring, customer relationship management,
M&A, outsourcing and offshoring and process excellence.
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