CHAPTER I

THE PROBLEM AND ITS

BACKGROUND

1.1 INTRODUCTION
Globally, information technology has become a key element in economic
development of many countries in the world. Over the years, many innovations
have taken place in the world, the most striking and most celebrated is the aspect
of information technology. Organizations today are confronted with rapidly
changing market condition indicated by high merger rate and strong competitors.
Under these conditions, traditional management approaches that focus on
financial figures and on centralized, analytical planning methods are considered
to

be

insufficient

for

effectively

steering

the

organization

in

dynamic

environment.
Information Technology which is synonymous with computer communication
technology in everyday language can be defined as technologies such as
telephone, computer, word processing application web browser, servers, full text
document, database and main frame computers.
Its devices such as fax and telephone, other technology devices include data
recognition equipment, telecommuting and teleconferences using real time and
services.
Information

Technology

has

provided

self-service

facilities

from

where

prospective customers can easily complete their account opening documents

directly online. This therefore calls for as a result, there is a pre-requisite need
to embrace information technology. It is in view of this that this research work
attempts to examine the impact of information technology on the performance of

Stargate Financing Company. Information communication technology has played

a prominent role in all areas of human life but the breakthrough of social
progress

and

the vigorous

development

in technology has

immeasurably

increased the role of information in every facet of human life.

Via the use of innovation and creativity pertaining to Information Technology by
Stargate Financing Company, this results to a smooth, easy and convenient way
of processing with adequate and quality service to customers, which has also
paved way for efficiency and effectiveness to processing in Stargate Financing
Company.
According to the managers, it cannot ignore Information Technology because it
plays a significant role in contemporary organizations. The application of
Information

Technology

concept,

techniques,

policies

and

implementation

strategies to commercial organization has therefore become a subject of

fundamental importance and a prerequisite for local and global competitiveness.

1.2

STATEMENT OF RESEARCH PROBLEM

This project will therefore find out the role or impact which the adaption of
information technology has on the vast majority operations of Stargate Financing
Company. It will provide a basis or proposed recommendations which can be readjust to the threats, opportunities, features technological competition and
contingencies of technological firm-level organization. According to Roberts and
Flent (2014) they argued that to be successful, firms typically need to adopt

information technology as part of a system or cluster of mutually reinforcing

organizational approaches. Here are research questions that will provide the
researcher to examine the role of information technology in Stargate Financing
Company:

What are the impacts of information technology to management

performance?
What are the advantages and disadvantages of IT to organization?
What is the relative importance of information technology in the

workplace?
What is the extent of effectiveness of IT in the organization?
What is the extent of influence of IT on the individual employee
behavior and organization performance of the companies?

1.3

SIGNIFICANCE OF THE STUDY

Information Technology has a major driving force to the development of

technology which has impacted in virtually every sector of Stargate Financing
Company.
In the financing sector, the use of computers in their day to day operations in
order to provide quality service to their customers via the use of modern day
technology.
Information Technology has also improved customers knowledge about the use of
computer and other gadgets through which customers of Stargate Financing
Company can send their requests and other concerns anywhere in the world.
1.4SCOPE AND LIMITATIONS
4

This research is concerned with the role and impact of information technology on firm level
organization with the help of Stargate Financing Company. This organization was certified
worthy for the research due to their financial stability and high indulgence in I.T practices. We
are also concerned with how the employees and the customers are reacting to this new
innovation. We will also consider if investment made in information technology was worth the
end result achieved. We will also endeavor to expatiate on the new facilities leading to the
assimilation of information technology in the organization.

This research work will be based on the role and impact of information technology in a firm level
organization using Stargate Financing Company as a case study. The respondent will comprise of
the staff and customers numbering 1-100.It will examine the extent to which organization have
embraced information technology (office automation, computers) as well as determine the role
information technology has had on the customer (i.e. if they prefer the old ways of operations or
if they prefer the new and modern ways of operations. This study may be limited due to slow
response of some employee in giving out information and low co-operation on the part of the
members of the public.

CHAPTER II
THEORETICAL FRAMEWORK

2.1 RELEVANT THEORIES

Contingency theory suggests that an information system should be designed in a flexible manner
so as to consider the environment and organizational structure confronting an organization.

Information systems also need to be adapting to the specific decisions being considered. In other
words, information systems need to be designed within an adaptive framework. Review of
accounting information system literature also indicate that most AIS studies have incorporated
contingency factors such as organizational structure, business strategy, and environmental
condition in their research model but have neglected the influence of IT on AIS design.
Furthermore, the few studies that have examined the relationship between AIS design and IT
have defined IT in a narrow perspective (Ismail). Similar to IT researches, these studies viewed
IT from the technological perspective only but failed to incorporate other perspectives of IT
sophistication such as informational, functional and managerial. Hunton and Flowers (2016)
suggested that a more comprehensive AIS study is needed to explain the relationship between IT
and accounting and its subsequent impact on organization in general and accounting/accountants
in particular. Furthermore, most of previous IT/AIS studies were conducted in developed
countries (Ismail and King, 2014). Very few of such studies have been carried out in developing
countries especially in the Middle East. Due to the continuous flow of considerable amount of
empirical studies which investigate the contingency factors and accounting and/or IS and
indicates the importance and vitality of this theory, this study is theoretically and empirically
constituted upon contingency theory which has long been applied in both accounting and
information system disciplines. The contingency theory suggests that an organization's structure
is based on contextual factors such as environmental conditions, business strategy, organizational
structure, production technology, and management style (Ismail and King, 2014).
2.2 RELATED LITERATURE
Foreign
Firms invest heavily in IT such as hardware, software, network, and data components; in order to
improve their performance (Oana, 2013). However, based on the mixed findings of the linkage
7

between IT spending and firm performance, some researchers in the MIS field point to ITbusiness alignment as a construct that can help organizations to improve the positive impact of IT
on organizational performance. Furthermore, little empirical evidence has examined the
relationship between strategic alignment and IT payoffs. Some researchers have shown that
strategic alignment is correlated with firm performance, IT-business value, IS effectiveness and
competitive advantage. For instance, the empirical literature has remained silent on the degree to
which strategic alignment has impacted IT business value (where IT business value mediates the
link between strategic alignment and firm performance). Therefore, this paper reviews a holistic
literature on whether IT investments contribute to a firms performance, or should be through
other organizational factors such as aligning these investments with business strategies. In other
words, this paper sheds light on how firms can improve firm performance with IT investments.
This paper reviews and extends recent scholarly and popular literature to provide a broad
overview of how information technology (IT) impacts organizational characteristics and
outcomes. First, based on a review of the literature, we describe two of the principal impact
enhancing benefits of IT: information efficiencies and information synergies, and identify five
main organizational outcomes of the application of IT that embody these benefits. We then
discuss the role that IT plays in moderating the relationship between organizational
characteristics including structure, size, learning, culture, and inter-organizational relationships
and the most strategic outcomes, organizational efficiency and innovation.
Local
The transformation of manual enrollment transaction to automate and now into web based
automation is one example of what has driven partly by the rapid technological innovation. Any

ways just to make work easier and faster like enrollment transactions is possible with the
emergence of computer technologies. Technology innovation had influenced mans work from
data processing, business transaction, research, planning, monitoring and even in medical
operation on human anatomy are now entrusted to computer technology. (Bacala&Reanno, 2015)

According to Eusebio (2013), importance of Information Technology is increasing day by day. In

the latest decades of the Millennium winning organization are those which are willing to integrate
business strategy and computer information technology in plying their respective trades. The use
of Information Technology results for them to be able to develop products fast and make
decisions fast, ability to have fluid organization structures, able to cope with the demanding work
force and external environment by the rapid development of innovative approaches and lastly
using information system confirms the companys mission vision.

Many countries nowadays, especially the developing nations are challenged by the rapid
technological changes. This has radically changed the living and working styles of the entire
society. This transformation has been driven partly by rapid technological innovation. While in
the 20th century saw the rise of the industrial revolution with steam powered machines
intensifying and expanding human productive power, the 21st century was characterized by the
birth of machine powered light and the emergence of broadcasting and computer technologies
the extend the reach of human creativity even more and made possible new ways by which
humans could live and work together (Tinio, 2016)
2.3 RELATED STUDIES
Foreign

Information Technology is being implemented by a growing number of companies to be more

completive in corporate world. All companies need to make a step forward towards a new
technology. To be able to compete with the global market, it was a good answer (Lanvin and
Maggarqul, 2013).
IT is interfused in all areas of professional and personal life: from providing communication and
up to medicine and bread-making. Information technologies are one of the most important and
promising fields given that qualified specialists with a higher education degree in IT are needed
in all areas of life from business and science to the entertainment sector (Manrian, 2015)
Golla (2012) stated that record keeping is an organized way of storing valuable

information

about certain persons handling of such records the proposed system includes all the i m p o r t a n t
records that are organize and place on the system database that are subjectively relating to the
transactions of the organization.
Several criteria must also be considered to create a successful organization. By targeting
strategic key phrases that appeal to your target audiences, Advance Information Technology
allows you to be found by global or regional markets of individuals who are seeking precisely
whatever it is that you offer. Whether it is a product, a service, a mission or a message that you
want to promote, search engine optimization provides benefits for just about any type of
organization that wants to reach people. IT-education abroad is based on cutting-edge
technologies. Information technologies departments are some of the newest in higher education
institutions, as they all were opened not more than fifteen years ago. The faculty includes true
experts in the field of computer technologies, leading software developers and engineering gurus
(Jaffray, 2016).

10

Local
Todays economy has become an intertwined, international marketplace where ideas are the
driving force rather than basic goods. Technological advancements continue to change the way
people live their lives all over the world and employers are looking to capitalize on this.
Individuals who possess a combination of technical training and a certain level of creativity are in
high-demand. (Riceo, 2015)
Businesses who engaged into Information Technology have been observed to gain a competitive
edge in the field of Financing in terms of accessibility, convenience and availability. It proves to
enhance the way usual business transactions occur and helps lessen the time and effort consumed
by the company and customers as well (Deanna and Fritz, 2014). With these, a good relationship
with their consumers will be established and their objective of increasing their sales will be
achieved (Katherine, 2013).

2.4

CONCEPTUAL FRAMEWORK

11

Conceptual Framework explains graphically the main things to be studied the key factors,
concepts or variables and the presumed relationship among them. It also provides the
structure/content for the whole study based on literature and personal experience.

ORGANIZATIONAL CULTURE

IMPACTS

Business strategy -creates new opportunities for innovation in products a

EMPLOYMENT CHARACTERISTICS
Organization Culture -creating significant changes in the way that information flows around gro
Gender
FIGURE 1.This generic conceptual framework shows the work flow and process of our research,

Organization Structures - makes networking and virtual corporations

Age
Management Processes - provides more effective ways of accessing information f
Marital Statusof how knowledge will be developed and how it will contribute to the study.
Work - dramatically changing the nature of professional and now manag
Academic Qualification
The workplace -creates a variety of options for reorganizing the wor
Length of time in business
Job performance
WORK/JOB FACTORS
Schedule of work
Work description
ORGANIZATIONAL FACTOR
Size of Department
Style of communication
INDEPENDENTS
VARIABLES
Disciplinary
action

DEPENDENTS VARIABLES

12

MODERNIZATION AND INOVATION OF PROCESS

ADVANTAGES

DISADVANTAGES

FIGURE
2. This framework is composed of two variables, namely: 1.) a set of independents
SECURITY
COST
ACCESSIBILITY
HIGH MAINTENANCE
variables which are the characteristics of the organizational culture; 2.) a set of dependent
ACCURACY
STABILITY
variables,
classified as the impacts or effect factors of IT in management performance which
PERFORMANCE ENHANCING
reveals the changes caused by the independent variables.

IMPACT

MANAGEMENT

PROFITABLE
CONTROLLABILITY
STRUCTURED
RELIABLE

13

FIGURE 3.In this conceptual framework, the modernization and innovation of processes for
Stargate Financing Company, advantages and disadvantages will occur. Cost for new servers,
application, network enhancement and maintenance of every asset will arise.
Security, accessibility and accuracy of information will be a positive feature of the company and
will bring stability and better performance for every process.
As a result, the management will become well-structured, reliable to customers, enhance
performances and turn into more profitable.
14

2.5 HYPOTHESIS OF THE STUDY

In other to carry out this research the null hypotheses have been postulated.
The Alternate (H1) Hypothesis
This hypothesis states a conjecture in a positive form. For the purpose of this study, the
hypothesis testing shall be stated thus:
Hypothesis

H1: The use of information technology has a significant effect on the operation of Stargate and
the IT devices have helped the staffs effectively in the performance of their duties.

2.6 DEFINITION OF VARIABLES

Computer: is an electronic machine that can store, organize and retrieve/locate information,
perform calculations and control other machines.

Intranet: Intranets are computer networks that are privately developed and operated and operated
within an organization.
Extranet: Extranet is a collaborative network that uses internet technology to link with their
suppliers, customers or other business that share common goals.

Information Technology: is the study or the use in electronic processes for gathering and strong
information and making it available using computers.
15

World Wide Web: is the system on the internet that allows you to find and use information that
is held on computers all over the world.

Computer Security: has to do with the protection of information from theft, competing or
preservation from availability.

16

CHAPTER III
RESEARCH METHODOLOGY

3.1 METHODS AND TECHNIQUES OF THE STUDY

Data for this project will be collected, using a non-probability sampling method. Here the
sampling selection is based on the subjective choice of the researcher as to which elements best
provide desired basis and probability of good outcome.
3.2 POPULATION AND SAMPLE OF THE STUDY
17

Population refers to the total number of cases in the focus of interest. The population of this
research work will focus mainly at firm-level organization. The sample size used for this research
work consists of one organization, which is Stargate Financing Company. This firm was selected
based on its oriented technology driven state, profitability, large capital base and reliable network
of organization. A total of hundred (100) questionnaires were issued to both customers and staffs
of Stargate Financing Company.
3.3 RESEARCH INSTRUMENTS
The research instruments being the questionnaires will be administered by the researcher and a
face to face approach will be adopted in the process of administering the questionnaires. This
instrument was drafted by the researcher; howbeit the supervisor of this study reviewed and
acknowledged it before implementation exercise to ensure that the questionnaire was structured
in order to be appropriate for the study.
3.4 DATA COLLECTION PROCEDURE
The questionnaires were administered by the researcher in person. A face-to-face approach was
adopted by the researcher in disseminating the questionnaires. This approach was adopted in
order to monitor the data collection and to ensure that data supplied or response are of high
quality.
3.5 DATA PROCESSING AND STATISTICAL TREATMENT
Data presentation gives a good description into the entire research work. It focuses on the
statistical instruments used, since variables are involved in this research work, the data collected
will be converted into normal or ordinal figures by the application of predetermined weighting on
them. This is because data that are collected are presented in forms that would enable them to be

18

easily analyzed in terms of interpretation. The method of presentation addresses how the data
collected are disclosed to the public and presented to aid analysis
The researcher presented the data obtained via the questionnaire with the use of descriptive
statistics comprising the sample percentage and tables, and pie chart presentation for adequate
understanding of the data. The adoption of data presentation that will be used for this research
work is the T-test method, because we want to know how information technology has been able
to impact more on the services operation provided by Stargate.
In other to analyze and interpret appropriately the responses from the respondent, the parametric
and non-parametric tools were used. It shall be tested using the t-test statistical method and linear
regression.

19

CHAPTER IV
PRESENTATION, ANALYSIS AND
INTERPRETATION OF DATA

4.1 PRESENTATION AND ANALYSIS OF DATA COLLECTED

Out of 100 questionnaires, 94 were returned from the respondents. This gives a response of 94%.
This was a good result as a result of follow up and the non-retrievable questionnaires were as a
result of the negligence of the staffs and customers to fill their received questionnaire.

20

DATA PRESENTATION-PRELIMINARY

Table 3.1.1 Rate of Response by Respondents

Questionnaire

Respondents

Valid Percentage (%)

Returned

94

94

Not Returned

Total

100

100

Source: Field Survey (2016)

Table 3.1.1 A total number of 100 questionnaires were distributed and 94 of these questionnaires
were returned, showing average return rate 94% questionnaires. The amount retrieved thus
represents about 94% of total questionnaire administered, and is a reasonable level upon
whichresearch can be based and valid conclusions drawn from the research.

SECTION A Personal Bio-data

Table 3.1.2 Sex of Respondent
Gender

Valid

Frequency

Percent

Valid
Percent

Cumulative
Percent

MALE

58

61.7

61.7

61.7

FEMALE

36

38.3

38.3

100

Total

94

100

100

21

Source: Field Survey, (2016)

Table 3.1.2, shows that 58 out of the total of 94 respondents were males, representing
approximately 61.7% of the entire sample size, while 36 were females, representing
approximately 38.3% of the sample size.
Table 3.1.3 Age group of Respondent
Age Group

Valid

21-30 YEARS
31-40 YEARS
41-50 YEARS
51-60 YEARS
Total
Source: Field Survey, (2016)

Frequency
68
12
10
4
94

Percent
72.3
12.8
10.6
4.3
100.0

Valid Percent
72.3
12.8
10.6
4.3
100.0

Cumulative
Percent
72.3
85.1
95.7
100.0

Table 3.1.3, it can be deduced that out of the 94 respondents, 68 were between 21-30 years
representing (72.3%), 12 were between the ages of 31-40 years representing (12.8%), 10 were
between the ages of 41-50 years representing (10.6%), and 4 were between the ages of 51-60
years representing (4.3%).
Table 3.1.4 Marital status of Respondent
Marital status

Valid

SINGLE

Frequency
66

Percent
70.2

Valid
Percent
70.2

Cumulative
Percent
70.2

MARRIED

24

25.5

25.5

95.7

SEPARATED

4.3

4.3

100.0

Total

94

100.0

100.0

Source: Field Survey, (2016)

22

Table 3.2.3, it can be deduced that 66 respondent are single representing (70.2%), 24 respondents
are married representing (25.5%), 4 were separated representing (4.3%).

Table 3.1.5 Academic Qualification of Respondents

Education
Valid
Percent Percent

Cumulative
Percent

COLLEGE LEVEL 88
MBA
2
PHD
4

93.7
2.1

93.7
2.1

93.6
95.7

4.3

4.3

100.0

Total

100.0

100.0

Frequency

94

Source: Field Survey, (2016)

Table 3.1.5, it can be deduced that out of the 94 respondents, 88 of the respondents have only
COLLEGE LEVEL representing (93.7%) of the total respondents population, 2 of the
respondents have only MBA/MSC representing (2.1%), 4 of the respondents have only PHD
representing (4.3%).

SECTION B- Hypothetical Questions

Table 3.1.6

23

Information technology and computer have really helped impacted Stargates operation
positively.
Percent

Valid Percent

Cumulative
Percent

STRONGLY AGREE 76

80.9

80.9

80.9

AGREE

14

14.9

14.9

95.7

NEUTRAL

2.1

2.1

97.9

DISAGREE

2.1

2.1

100.0

Total
Source: Field Survey, (2016)

94

100.0

100.0

Frequency
Valid

Table 3.1.6, it can be deduced that out of the 94 respondents, 90 of the respondents agreed that
information technology and computer have really impacted Stargate positively representing
(95.8%), 2 of the respondent were neutral representing (2.1%), and 2 of the respondents disagree
representing (2.1%).
Table 3.1.8
I enjoy prompt and efficient services of Stargate.
Percent

Valid Percent

Cumulative
Percent

STRONGLY AGREE 32

34.0

34.0

34.0

AGREE

56

59.6

59.6

93.6

NEUTRAL

2.1

2.1

95.7

DISAGREE

4.3

4.3

100.0

Total
Source: Field Survey, (2016)

94

100.0

100.0

Frequency
Valid

Table 3.1.8, it can be deduced that out of the 94 respondents, 88 of the respondents agreed that
they enjoyed prompt and efficient services of Stargaterepresenting (93.6%), 2 of the respondents
were neutral representing (2.1%), and 4 of the respondent disagree representing (4.3%).
Table 3.1.9

24

We should encourage workers and customers to patronize Stargate.

Percent

Valid Percent

Cumulative
Percent

STRONGLY AGREE 36

38.3

38.3

38.3

AGREE

50

53.2

53.2

91.5

NEUTRAL

8.5

8.5

100.0

Total
Source: Field Survey, (2016)

94

100.0

100.0

Frequency
Valid

Table 3.2.9, it can be deduced that out of the 94 respondents, 86 of the respondents agreed that
we should encourage our colleagues to patronize Stargate representing (91.5%), and 8 of the
respondent were neutral representing (8.5%).
Table 3.1.10
I effectively receive the details of my transaction through my E-mail.

Valid

Frequency

Percent

Valid Percent

Cumulative
Percent

STRONGLY AGREE

26

27.7

27.7

27.7

AGREE

36

38.3

38.3

66.0

NEUTRAL

20

21.3

21.3

87.2

DISAGREE

6.4

6.4

93.6

STRONGLY
DISAGREE

6.4

6.4

100.0

94

100.0

100.0

Total
Source: Field Survey, (2016)

Table 3.1.10, it can be deduced that out of the 94 respondents, 62 of the respondents agreed that
they receive the details of their transaction through e-mail representing (66%), 20 of the
respondents were neutral representing (21.3%), and 12 of the respondents disagree representing
(12.8%).

25

Table 3.1.11
Information technology does not increase prompt and efficient services of Stargate.

Valid

Frequency

Percent

Valid Percent

Cumulative
Percent

STRONGLY AGREE

14

14.9

14.9

14.9

AGREE

12

12.8

12.8

27.7

NEUTRAL

4.3

4.3

31.9

DISAGREE

32

34.0

34.0

66.0

STRONGLY DISAGREE 32

34.0

34.0

100.0

100.0

100.0

Total
Source: Field Survey, (2016)

94

Table 3.1.11, it can be deduced that out of the 94 respondents, 26 of the respondents agreed that
information technology does not increase prompt and efficient services of Stargate representing
( 27.7%), 4 of the respondents were neutral representing (4.3%), and 64 of the respondents
disagree representing (68.0%).
Table 3.1.12
I spend less minutes/hours in carrying out transactions in Stargatewith the use of I.T

Valid

Frequency

Percent

Valid Percent

Cumulative
Percent

STRONGLY AGREE

28

29.8

29.8

29.8

AGREE

48

51.1

51.1

80.9

NEUTRAL

6.4

6.4

87.2

DISAGREE

6.4

6.4

93.6

STRONGLY DISAGREE 6

6.4

6.4

100.0

100.0

100.0

Total
Source: Field Survey, (2016)

94

Table 3.1.12, it can be deduced that out of the 94 respondents, 76 of the respondents agreed that
they spend less minutes/hours in carrying out transactions in Stargate with the use of information

26

technology representing (80.9%), 6 of the respondents were neutral representing (6.4%), and 12
of the respondents disagree representing (12.8%).
Table 3.1.13
The introduction of I.T has helped the staffs of Stargate to work better in a team than
before the introduction of I.T.
Percent

Valid Percent

Cumulative
Percent

STRONGLY AGREE 44

46.8

46.8

46.8

AGREE

42

44.7

44.7

91.5

NEUTRAL

6.4

6.4

97.9

DISAGREE

2.1

2.1

100.0

Total
Source: Field Survey, (2016)

94

100.0

100.0

Frequency
Valid

Table 3.1.13, it can be deduced that out of the 94 respondents, 86 of the respondents agreed that
the introduction of information technology has helped the staffs of Stargate to work better in a
team than before the introduction representing (91.5%), 6 of the respondents were neutral
representing (6.4%), and 2 of the respondents disagree representing (2.1%).
Table 3.1.14
This company has since provided a better and wider range of financing services since the
introduction of I.T.
Frequency

Percent

Valid Percent

Cumulative
Percent

STRONGLY AGREE

36

38.3

38.3

38.3

AGREE

46

48.9

48.9

87.2

NEUTRAL

10

10.6

10.6

97.9

DISAGREE

2.1

2.1

100.0

Total
Source: Field Survey, (2016)

94

100.0

100.0

Valid

Table 3.1.14, it can be deduced that out of the 94 respondents, 82 of the respondents agreed that
since the introduction of information technology this company provided a better and wider range
27

of financing services representing (87.2%), 10 of the respondents were neutral representing

(10.6%), and 2 of the respondents disagree representing (2.1%).
Table 3.1.15
The introduction of I.T in this organization has since attracted more customers to avail
financing services.

Valid

Frequency

Percent

Valid Percent

Cumulative
Percent

STRONGLY AGREE

36

38.3

38.3

38.3

AGREE

48

51.1

51.1

89.4

NEUTRAL

8.5

8.5

97.9

STRONGLY DISAGREE 2

2.1

2.1

100.0

100.0

100.0

Total
Source: Field Survey, (2016)

94

Table 3.1.15, it can be deduced that out of the 94 respondents, 84 of the respondents agreed that
the introduction of information technology in this organization has attracted more customers to
avail financing services representing (89.4%), 8 of the respondents were neutral representing
(8.5%), and 2 of the respondents disagree representing (2.1%).

Table 3.1.16

28

I do think customers are satisfied with the services.

Valid

Frequency

Percent

Valid Percent

Cumulative
Percent

STRONGLY AGREE

14

14.9

14.9

14.9

AGREE

56

59.6

59.6

74.5

NEUTRAL

20

21.3

21.3

95.7

DISAGREE

2.1

2.1

97.9

STRONGLY DISAGREE 2

2.1

2.1

100.0

100.0

100.0

Total
Source: Field Survey, (2016)

94

Table 3.1.16, it can be deduced that out of the 94 respondents, 70 of the respondents agreed that
customers are satisfied with the services representing (74.5%), 20 of the respondents were neutral
representing (21.3%), and 4 of the respondents disagree representing (4.2%).
Table 3.1.17
Since the introduction of I.T, this company has become more profitable.

Valid

Frequency

Percent

Valid Percent

Cumulative
Percent

STRONGLY AGREE

36

38.3

38.3

38.3

AGREE

40

42.6

42.6

80.9

NEUTRAL

12

12.8

12.8

93.6

6.4

6.4

100.0

100.0

100.0

STRONGLY DISAGREE 6
Total
Source: Field Survey, (2016)

94

Table 3.1.17, it can be deduced that out of the 94 respondents, 76 of the respondents agreed that
since the introduction of information technology this company has become more profitable
representing (80.9%), 12 of the respondents were neutral representing (12.8%), and 6 of the
respondents disagree representing (6.4%).
Table 3.1.18

29

Internet service is adequately reliable in this company.

Frequency

Percent

Valid Percent

Cumulative
Percent

STRONGLY AGREE

16

17.0

17.0

17.0

AGREE

42

44.7

44.7

61.7

NEUTRAL

26

27.7

27.7

89.4

DISAGREE

10

10.6

10.6

100.0

Total
Source: Field Survey, (2016)

94

100.0

100.0

Valid

Table 3.1.18, it can be deduced that out of the 94 respondents, 58 of the respondents agreed that
internet server is adequately reliable in this company therefore representing (61.7%), 26 of the
respondents were neutral representing (27.7%), and 10 of the respondents disagree representing
(10.6%).

SECTION C

Table 3.1.19
How frequently have you been delayed in Stargate because of computer breakdown?

Valid

Frequency

Percent

Valid Percent

Cumulative
Percent

ONCE

34

36.2

36.2

36.2

TWICE

20

21.3

21.3

57.4

WEEKLY

10

10.6

10.6

68.1

MONTHLY

8.5

8.5

76.6

PLEASE SPECIFY

22

23.4

23.4

100.0

100.0

100.0

Total
94
Source: Field Survey, (2016)

30

Table 3.1.19, it can be deduced that out of the 94 respondents, 34 of the respondents have been
delayed once in Stargate because of computer breakdown representing (36.2%), 20 of the
respondents have been delayed twice in Stargate representing (21.3%), 10 of the respondents
have been delayed weekly in Stargate representing (10.6%), 8 of the respondents have been
delayed monthly in Stargaterepresenting (8.5%), and 22 of the respondent specified the reason for
their delay in Stargate representing (23.4%).

4.2 HYPOTESIS TESTING

In testing Hypothesis, The One-Sample T Test compares the mean score of a sample to a known
value. Usually, the known value is a population mean.

ALTERNATIVE HYPOTHESIS: The use of information technology has a significant effect on

the operation of Stargate and the IT deviceshavehelped the staffs effectively in the performance
of their duties.

One-Sample Statistics

Information technology and IT

devices have really helped
impacted Stargates operation
positively.

Mean

Std. Deviation

Std. Error Mean

94

1.2553

.60351

.06225

Source: Field Survey, (2016)

31

One-Sample Test
Test Value = 0

t
Information
technology and IT
devices have really
20.167
helped impacted
Stargates operation
positively.
Source: Field Survey, (2016)

df

Sig. (2tailed)

Mean
Difference

93

.000

1.25532

95% Confidence Interval

of the Difference
Lower

Upper

1.1317

1.3789

Interpretation
The above question has a calculated value (t-value) of 20.167 and a critical value of
approximately 2.000 at 5% level of significance and degree of freedom of 93.
Decision
From the above analysis, the calculated value is above the tabulated value; therefore the
alternative hypothesis (H1) is accepted. Hence, the use of information technology has a
significant effect on the operation of Stargate Makati Cityand IT deviceshavehelped the staffs
effectively in the performance of their duties.
.

32

CHAPTER V
SUMMARY, CONCLUSION AND
RECOMMENDATIONS

33

SUMMARY OF WORK
Chapter one serves as introduction of the whole study, it shows the purpose of the work, the
statement of the problems, significance of the study and scope and limitation of the study. The
study equally showed a theoretical framework that had been done by scholars and researchers in
the area of inquiry in chapter two. The research methodology employed in this study is seen in
chapter three. It explained the research methods and sampling technique, method of data
collection, research instrument, method of data presentation and analysis, validity and reliability
of instruments.
The chapter four of this study entails the data analysis of the data collated through primary
sources only during the field work. Stargate Financing Company was selected to form the case
study of this research work. The questionnaires were served to both officials and customers of
Stargate. In this chapter therefore, the researcher aimed at giving a summary of the finding of
both the literature and after which analysis carried out in chapter four, using the questionnaires
distributed. Conclusions are made and some useful recommendations given.
CONCLUSION
From our research we can say information technology has a positive impact on the image,
goodwill and growth of Stargate Financing Company. Customer satisfaction is of a paramount
importance to the achievement of organizational goals. It has geometrically increased the rate of
patronage as a result of the supply of redefined products and services to meet the needs and
demand of the public. Information technology has also helped to reduce the rate of fraud in the
organization. Present day financing activities are computerized and not manual, making it
difficult to make any alterations; such actions can easily be traced and corrective measure taken.
34

Information technology has also provided better and well-grounded infrastructure to speed up
transaction, increase consistency and enhance the operation.
Stargate have been able to derive benefits from information technology, electronic and service
delivery in the area of improved efficiency and effectiveness of their operations so that more
transactions can be processed faster and most conveniently, which will undoubtly impact
significantly on the overall performance of the organization. The customers on the other hand,
stand to enjoy the benefit of quick service delivery.
RECOMMENDATIONS
The impact of information technology in a firm-level organization performance has been broadly
discussed in the previous chapters. However, it is only appropriate to make certain
recommendations that may be useful to the enhancement of this purpose.
i.

Information technology should be fully funded and receive unconditional support from
the management. Financial constraints are part of the problems that limit the effectiveness

ii.

of information technology in the industry.

Proper enlightment programs and mediums should be put in place to enhance
communication between the institution and their customer. This will ease the flow of

iii.

information hereby keeping customers current and updated.

Committee should be setup to monitor the implementation of information technology in
the industry. These should be periodic reviewer of the planning techniques to ensure they

iv.

suit the objectives of the organization.

Priotize the customer before the technology. It is important to first and foremost identify
the needs of the customer before introducing technology. The technique chosen must be
relevant to the total corporate objective so as to avoid stagnation or loss.

35

v.

Generators in the company should be run on stand-by to avoid disruption in the flow of
electricity which can slow down the rate of operations. This is because most information
technology innovations need electricity to function.

BIBLIOGRAPHY

36

[1] Roberts and Flent. Contingencies of technological firm-level organization.

In:

Annalen

der

Sciencia

322.10

(2014),

pp.

891-921

DoI:

http://www.

eu/articles/954/information-technology-studies-in-the-united-kingdom.19053221004.
[2] Hunton and Flowers. The Use of Contingency Theory in Management and Accounting
Information Technology Research. 2016
[3] Ismail and King, 2014. IT/AIS studies, 2014 URL: http://www-cs.stanford.edu/adcde.html.
[4] Oana, 2013. The mixed findings of the linkage between IT spending and firm performance,
some researchers in the MIS field point to IT. p.257
[5] Bacala and Reanno, (2015) Technological Innovation : N. P. Teaching of IT: Publications
PVT, Ltd.
[6] Eusebio. Computer Information Technology on the Perceived Usefulness of Information
Characteristics among Jordanian Listed Companies, International Journal of Business and
Social Science, College of Business Administration. (2013)
[7] Tinio. pg. 247 The birth of machine. 2016.
[8] Lanvin and Maggarqul Information Technology in Global Market, 2013). An Integrated
Model of Information Systems Adoption in Small Business Journal of Management Information
Systems, 15(4), 187-214.
[9] Manrian, Institute of Interdisciplinary Business Research 668 April 2013 Vol 4, No 12
Interdisciplinary Journal of Contemporary Research in Business, Modern IT from business and
science to the entertainment. 2015
[10] Golla, 2012. System database that are subjectively relating to the transactions of the
organization. 9, 126-169.
37

[11] Jaffray. The leading software developers and engineering gurus. New Your, Simon and
Shuster, 2016.
[12] Riceo. Technical Training and Creativity. U.S.T. http://www.academia.edu/8222610., 2015
[13] Deanna and Fritz, 2014 : Business transactions occur and helps lessen the time and effort
consumed by the company and customers, PH.
[14] Katherine. How to increase sales. 10, 1-43. 2013

38

CURRICULUM VITAE

39