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PES INSTITUTE OF TECHNOLOGY, BANGALORE SOUTH CAMPUS

Hosur Road (1Km before Electronic City), Bangalore -560100


Department of MBA
Lesson Plan
Semester IV
Subject Code: 12MBA42
Subject Title:
TOTAL QUALITY MANAGEMENT
Faculty Name: Dr.J.Shanthilakshmi
No of Hours / Week: 4 + 1hrs.

Total no of Lectures: 45
Total no of Labs: 11
Exam Hours: 3 HOURS
Exam Marks: 100
IA Marks: 50

FACULTY DETAILS

Name
Department
Room Number
Phone No.
E-mail address
Contact Hours
Consultation type

Details
DR.J.SHANTHILAKSHMI
MBA
610
9994966914
jshanthilakshmi@pes.edu
Office Hours
By Email

Session Plan
Mod
No

Session.
No.

3
4

Contents

Introduction to TQM, Meaning


of the terms quality, quality
control and
quality assurance, importance of
quality
Quality dimensions of products
and
services,
Quality and competitive
advantage, cost of quality
TQM, Evolution
of TQM, Basic principles of
TQM,

Pedagogical Tools

Lecture, PPT

Assignments /
additional
work

Student
Learning
Evaluation
Technique
Class
Participation

Lecture, PPT

Class
Participation

Lecture, PPT

Class
Participation
Class
Participation

lecture ,PPT

Lab1

Presentatio
n

Refer Table
1
Lecture, PPT

Demings principles, deadly sins

Lecture, PPT

Class
Participation

PDCA cycle,

Lecture, PPT

Class
Participation

Lab2

Class
Participation

Refer Table
1
Jurans Quality triology,

10%

Quality of content
and presentation
skills
Class
Participation

TQM VS Traditional
management,
advantages of TQM
Deming-Demings chain
reaction,

II

Cumulative
Coverage

Quality of content
and presentation
skills

27%

10
11
12

Philips
crosby- Quality is free,
Taguchis Quality loss function
Ishikawas
contributions

Lab 3
13

Quality Circles

14

Benchmarking Definition,
reasons for benchmarking

15

Types of benchmarking,
process of benchmarking what
to benchmark,
Understanding current
performance, planning, studying
others, using findings

16
III

Lab 4
17

18
IV

Refer Table
1

19
20

Xerox model of
benchmarking, Advantages and
pitfalls of benchmarking
Concept of Kaizen
and its applications
Need for BPR,
Implementing BPR
Steps in BPR, Re-engineering
Vs. TQM

Lab5
21
22

39%

Refer Table
1

Lecture, PPT

Class
Participation

Refer Table
1
BPR Vs.
Kaizen,
Re-engineering the structure
change management and BPR,
BPR and IT, Advantages and

50%

23
24

Limitations
Indian examples of BPR
Meaning of QMS, ISO
9000

Lecture, PPT
Lecture, PPT

Lab6
25
26
27
V
28

Refer Table
1
Benefits of ISO, ISO 9000-2008
series
Implementation of ISO 9000,

VI

Lecture, PPT

Problems related to ISO 9000,


Lecture, PPT
QS 9000, Need for QS 9000, QS
9000 series
Benefits of ISO 14000
Lecture, PPT

Lab 7

29

Lecture, PPT

Integrating ISO 9000 & 14000,


SEI-CMM level 5
Introduction, Need for Quality
Awards
Deming Prize and
its features,
content of change, types and
styles of change

Lecture, PPT

Lab 8

MBNQA and its features

Lecture, PPT

33

European quality award and its


features
Golden peacock award, TQM
models

Lecture, PPT

35

Quality Control tools: Introduction

Lecture, PPT

36

7 tools of quality control

30
31
32

34

Class
Participation
Class
Participation

Class
Participation
Objective Oral
Questions
Refer Table
1
Refer Table
1

Lecture, PPT
Lecture, PPT
Lecture, PPT

Lecture, PPT

Refer Table
1

64%

Quality of content
and presentation
skills
Quality of content
and presentation
skills
Class
Participation
Class
75%
Participation
Class
Participation
Class
Participation
Class
Participation
Class
Participation
Class
Participation
Class
Participation
Class
Participation

Lab 9
VII

37

Refer Table
No 1
7 tools of quality control

38

Class
Participation
Class
Participation
Class
Participation
Class
Participation

Lecture, PPT, Article


7 tools of quality control

39
Poka-Yoke
40
Quality Function deployment
Lab 10
41
42
43
VIII

44

Refer Table
No 1
Six Sigma Historical
developments
statistical framework for
six sigma,
DPU and DPMO concepts,
challenges of execution,
execution framework,
developing cross functional
linkages,

Lab 11
45

Class
Participation
Class
Participation
Class
Participation
Class
Participation
Refer Table
No 1

DMAIC methodology, Training


for Six Sigma Benefits of Six
Sigma, Six sigma and TQM

Class
Participation

100%

Table 1 :LAB
Sl No
1
2
3
4
5
6
7
8
9
10
11

Topic
TQM Journey Of Milk Fed
TPM Case Study
Bench Marking A case Study
Harvest Gold : Delhi Case Study
Case study - TVS
Case Study Toyota
Bombay Dubbavalla- Case Study
Six Sigma Implementation Victor Motor
BPR- Xerox a case study
Case study Aravind Eye Hospita
Qulaity Aspects in Volvo

Table 2 Assignments & Additional Work (Presentation)

Mod No
IIII
IV
V

VIII

Assignment Topics
Question Bank Questions as weekly assignment.
Benchmarking
Business Process Reengineering
Quality Management Systems

Table 3
References & Additional Readings
BOOKS
1.

Management and Control of Quality, James R. Evans, 8/e 2012, Cengage Learning

2.

Total Quality Management, Dale.H. Besterfield, 3rd Edition, Pearson Education

3.

Total Quality Management Text and Cases, G. Nagalingappa & Manjunath VS, Excel books.

4.

Total Quality Management, Shridhar Bhat, Himalaya Publication

5.

Total Quality Management by Poornima M.Charantimath, Pearson Education.

6.

Quality Control Handbook by JURAN, Mc.Graw Hill Publication

Table 4
IA Pattern
Test

Presentations

Assignments

60%

20%

20%

For Internal Evaluation average of T1 marks and the best out of remaining two will be considered.

1st Test is mandatory.