Business Communication Final Test

Chapter 1 and 9

Marks:26
Time:45 mins

Q1. Barry Allen is a Physics professor at a leading university. He is a gifted and well
respected personality. At times though he gets carried away with the flow and tends
to confer too much. Some of his students complain that although they enjoy his
class but at times the volume and extent of information being imparted is too much.
What problem the students are having:
(a) Disseminating
(b) Remembering
(c) Absorbing
(d) None of above
Q2. Jesse Roderick works as a printer salesman at a large mall. The mall has a lot of
adjacent printer stalls of competing companies and customers can easily move
between them to make a choice. An elderly customer when approached Jesses stall
and inquired about a particular model he replied , HP ENVY 4530 All in One
Printer, prints as smooth as a Southern drawl. The customer immediately moved to the next
stall .Why was the customer not interested in further discussions :
(a)
(b)
(c)
(d)

He didnt like the model

Inappropriate image
Customers age was a problem
All of the above

Q3. Star Incorporation is a software solutions company headed by a dynamic young

CEO , Neil Caffery. Neil is a person closely involved with software analysts and
engineers from the design to implementation stages of various softwares. His
philosophy is that software engineers are the back bone of this company and they
should be able to communicate with me directly at different levels. What sort of
communication is happening here :
(a) Lateral
(b) Vertical
(c) Diagonal
(d) None of the above
Q4. There is a couple in which a man is unhappy and the woman is unhappy when
he is unhappy. Then the man feels guilty if she is not happy and she feels unhappy
because she wants them both to be happy. This is an example of :
(a) One cannot not communicate
(b) Defining relationship by punctuation
(c) Complementary
(d) Symmetrical

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Q5. Hanna's mom, Ashley, asks Hanna about a crime she was accused of
committing and about someone who is potentially framing her. Hanna avoids the
topic by saying they don't need to talk about it. After, when her mom asks if she in
fact committed the crime she doesn't respond and instead starts crying. This is an
example of:
(a) Analogic aspects of communication
(b) Digital aspects of communication
(c) Defining relationship by punctuation
(d) None of above
Q6. Suppose you want to advertise a Job vacancy through newspaper. Pick the right
option :
(a) Here the message is about the job vacancy.
medium is written format.
and the channel is print media
(b) Here the message is about the job vacancy.
Channel is written format.
and the medium is print media
(c) None of above
Q7. While giving negative feedback to the recipient, the manager should not
mention the factors which are not in control of the recipient.
(a) Yes
(b) No
(c) Sometimes
Q8. Mr. Kamran works at an advertising agency. He recently said to one of his newly
joined subordinates that to succeed with me you have to squeeze some juice. The
subordinate went and brought him fresh juice. This created a hilarious situation as
Mr.Kamran meant working hard rather than actual juice.This is an example of:
(a) Distortion
(b) Physiological Noise
(c) Physical Noise
(d) None of above
Q9. The advantages of an informal structure include:
(a)
(b)
(c)
(d)

conformity to the group's standards.

resistance to change.
Malicious intent
faster action, higher productivity, and more job satisfaction

Q10. At a traditional British-style boy's school, 'prefects' are selected senior boys
who can verbally reprimand other boys. In extreme cases prefects issue the culprit
with a slip of paper detailing the misdemeanour. A copy is forwarded to the other
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prefects, then passed to the culprit's 'house master' who disciplines the culprit(who
is independent of perfects). Which type of communication network is in use?
(a) A traditional hierarchy.

(b) Wheel
(c) Circle
(d) Cluster
Q11. In the scenario in Question 10, which organisational channels of
communication are employed?
(a) Upward and horizontal
(b) Upward and downward
(c) Downward and diagonal
(d) Downward and horizontal
Q12. In the scenario in Questions 7 and 8, discussions at the weekly prefects'
meeting reveal that the few boys who receive slips are multiple offenders. 'They
usually tell their house master that they don't know why they were given the slip.'
Suggest an improvement to the communication network.
(a) Implement a new network
(b) All channel network
(c) Exploit a grapevine to publicize a repeat offenders misdoings and shame him
(d) Add a horizontal channel between a prefect and the offenders house master
Q13. Which communication network does an unstructured committee best
illustrate?
a) horizontal
b) wheel
c) circle
d) interpersonal
e) all-channel
Q14. In terms of facilitating the emergence of a leader, the mosteffective
communication network is:
a. chain.

b. Y. c. wheel.

d. circle.

Q15. The _____ network is best if you are concerned with high member satisfaction.
a. chain

b. circle

c. wheel

d. all-channel

Q16. There is a rumor in your organization that layoffs are inevitable. Which of the
following is not suggested by your text as a way to reduce the negative
consequences of rumors?
a. Explain decisions that may appear inconsistent or secretive.
b. Emphasize the downside, as well as the upside,of current decisions and future
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plans.
c. Ignore the rumor.
d. Openly discuss worst case possibilities.
Q17. When can lateral communications create dysfunctional conflict?
A) when the formal vertical channels are breached
B) when members go above or around their superiors to get things done
C) when bosses find out that actions have been taken without their knowledge
D) all of the above
E) none of the above
Q18. Which of the following types of networks is most likely to promote accuracy?
A) chain

B) direct

C) wheel

D) all-channel

E) circle

Q19. Information security means _________.

a. hiring a security officer for protection of data servers
b. outsourcing information handling to a third party
c. preventing information from unauthorized access
d. using bio metric controls on vaults entrance
Q20. Viruses, hackers and information leaks pose the biggest threats to
_______________.
a. Customers demographics of a multinational organization
b. Information stored and transmitted electronically in an organization
c. Emails between the CFO and CEO of an organization
d. All of the above
Q21. Via ___________, the security of information in an organization can be ensured.
a. creation of information-security policies
b. design and implementation of effective controls
c. not opting for the modern paperless office environment
d. both a and b
Q22. An organizational meeting via video conferencing reduces environmental
pollution by
_______________.
a. going paper less for recording of minutes
b. using greener methods of convening a meeting
c. eliminating the need of physical attendance of participants via air travel
d. none of the above
Q23. A web blog can be best defined as __________.
a. website about a single person or company
b. a recognized website for carrying out international trade
c. method for safe sharing of information on Facebook
d. a portal supporting online payments between a buyer and seller

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Q24. Possibly _________are the biggest drawbacks associated with use of electronic
communication
a. lack of firewalls
b. slow internet connections
c. privacy concerns
d. instances of information overload
Q25. Which of the following situations is least likely to be communicated through an
email?
a. communicating the news of laydownof500 employees of a large bank
b. instructing employees to reduce wastage of electricity
c. ordering office supplies from a stationery dealer
d. congratulating a competitor on winning Export Trophy for the year
Q26. When a website wants to ensure maximum uptime it should go for:
a. Colocation
b. Dedicated servers
c. Clustering

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