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Nov 11, 2013

Full Malware Scan & Removal Guide to Clean Heavy Infected


Computers

Nowadays, new viruses, adwares and malwares appear and disappear within days or weeks. When
a new virus/adware/malware is released and users computers are infected, it takes several days
for experts to identify them and then to specify the appropriate treatment/removal procedure.

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During those days, users dont have a way to try and remove them, but, instead, they have to wait
for the solution to become public or they have to take their computer to an expert so that it can be

cleaned. To avoid this, I decided to write down a generic article that presents you the most
common steps and the most useful anti-virus/adware/malware tools used to clean your computers.
So, in case your computer is infected by a virus you cant identify, you can use these steps and
tools to try and clean it. As you can all understand, it may not always work, but I am sure that it
will help you in most cases.

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Important: Before you continue with the removal procedure, make sure that you have an
updated backup of all your important files.

Notice No1: If you cannot download any of the bellow suggested programs on the infected
computer, then you can download them on another clean computer and transfer them (e.g. by
using a USB flash disk) on the infected computer.

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Notice No2: Add this page to your favorites (Ctrl + D) to easily find and follow the given
instructions.

Malware Removal Guide Steps:

Step 1: Start your computer in Safe Mode with Networking.


Step 2: Terminate known running Malicious processes with RKill
Step 3: Remove Malicious Registry Entries with RogueKiller.
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Step 4: Remove Malware programs from Windows Startup with CCLeaner.


Step 5: Scan and remove hidden malicious Rootkits with TDSSKiller.
Step 6: Delete Temporary files and folders from all users with TFC.
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Step 7: Uninstall all unknown and unwanted applications.

Step 8: Clean Adware & Unwanted Browser Toolbars with AdwCleaner.


Step 9: Remove Junkware & Potentially Unwanted Programs (PUP) with JRT.
Step 10: Clean Malware programs and files with Malwarebytes Anti-Malware.
Step 11: Remove Temporary Internet files and Invalid Registry entries with CCleaner.
Step 12. Scan and Remove Viruses with your Antivirus Program.
Step 13: Delete infected Windows Restore Points.

Step 1. Start your computer in Safe Mode with Networking.

Start your computer in Safe mode with network support to avoid malicious programs and
unnecessary services to run . To do that
Windows 7, Vista & XP users:
1. Close all programs and reboot your computer.

2. Press the F8 key as your computer is booting up, before the appearance of the Windows logo.
3. When the Windows Advanced Options Menu appears on your screen, use your keyboard
arrow keys to highlight the Safe Mode with Networking option and then press ENTER.

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Windows 8 & 8.1 users*:


* Also works in Windows 7, Vista & XP.
1. Press Windows

+ R keys to load the Run dialog box.

2. Type msconfig and press Enter.

3. Click the Boot tab and check Safe Boot & Network.

4. Click OK and restart your computer.


Note: In order to boot Windows in Normal Mode again, you have to uncheck the Safe Boot
setting by using the same procedure.

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Step 2: Terminate known running malicious processes with RKill.

1. Download and Save RKill* to you desktop. RKill is a program that was developed at
BleepingComputer.com that attempts to terminate known malware processes so that your normal
security software can then run and clean your computer of infections.

* Notice: RKill is offered under under different filenames because some malware will not allow
processes to run unless they have a certain filename. Therefore when attempting to run RKill, if a
malware terminates it please try a different filename.

2. Run RKill and let the program to terminate any malicious processes that may running.

3. When RKill is finished press OK and continue to the next step.

Step 3: Remove Malicious Registry Entries with RogueKiller.

1. Download and save RogueKiller utility on your computer* (e.g. your Desktop). RogueKiller
is an anti-malware program written in C++ and is able to detect, stop & remove generic malwares
and some advanced threats such as rootkits, rogues, worms, etc.

Notice*: Download version x86 or X64 according to your operating systems version. To find your
operating systems version, Right Click on your computer icon, choose Properties and look at
System Type section.

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2. Double Click to run RogueKiller.


3. Let the prescan to complete and then press on Scan button to perform a full scan.

3. When the full scan is completed, select all items found in Registry & Web Browsers tabs
and then press the Delete button to remove them.

(If asked, press Yes to reboot your computer and reboot again in Safe Mode with Networking)

Step 4: Remove Malware programs from Windows Startup with CCLeaner.


1. Download and run CCleaner.

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2. At CCleaner main window, choose Tools on the left pane.

4. In Tools section, choose Startup.

4a. Choose the Windows tab and then select and delete all unknown or malicious programs to
prevent them from running on Windows startup: *

Tip No1: We suggest that you disable (and not delete) any unknown entry if you are not sure
if it is malware.
Tip No2: Before deleting the malicious Startup entries, open Windows Explorer to find and
delete manually the malicious folders and files from your computer. (e.g. RandomFolderName,
RandomFileName.exe).

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4b. Then choose the Scheduled Tasks tab and delete (or disable) all unwanted tasks from
there.

5. Close CCleaner and reboot your computer to Safe Mode with Networking mode again as
described at Step 1.
6. After rebooting, run Rogue Killer again to scan & clean remaining malicious entries as
described at Step 2.

Step 5: Scan and remove hidden malicious Rootkits with TDSSKiller.

1. Download and save TDSSKiller Anti-rootkit utility by Kaspersky Labs on your computer (e.g.
your desktop).

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2. When the download process is complete, go to your download location (e.g. your desktop) and
double click on tdsskiller.exe to run it.

3. At Kasperskys Anti-rootkit utility program click on Change parameters option.

4. At TDSSKiller settings, check to enable the Detect TDLFS file system option and press OK.

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5. Press Start scan to start scanning for malicious programs.

When the scan process is complete, a new window opens with the scanning results.
6. Choose the Cure option and let the program finish the cure operation of the infected files.
7. When the curing operation is complete, reboot your computer.
8. After rebooting, run TDSSKiller again to scan one more time for Rootkits. If the previous

curing job was completed successfully, the program now will inform you that No Threats found.

Step 6: Delete Temporary files and folders from all users with TFC.
1. Download and save TFC by OldTimer to your computer.

2. When downloading is completed, run TFC and press the start button to clean all temporary files
and folders from your computer.

Note: The detailed instructions on how to download and use TFC can be found here: How to delete

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temporary files using TFC.

Step 7. Uninstall all unknown and unwanted programs.


1. To do this, go to:

Windows 7 & Vista: Start > Control Panel.

Windows XP: Start > Settings > Control Panel

Windows 8 & 8.1:


1. Press Windows

+ R keys to load the Run dialog box.

2. Type control panel and press Enter.

2. Double click to open:


Add or Remove Programs if you have Windows XP

Programs and Features (or Uninstall a Program) if you have Windows 8, 7 or Vista.

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3. When the program list is displayed on your screen, sort the programs to be displayed by
Installation date (Installed On) and then find and Remove (Uninstall)* any unknown program
that was lately installed on your system.

* Notice: If you receive the You do not have sufficient access to uninstall error message or you
face problems during program uninstall, then follow this guide to uninstall the program.

4. Close Add/Remove programs window and continue to the next step.

Step 8: Clean Adware & Unwanted Browser Toolbars with AdwCleaner.

1. Download and save AdwCleaner utility to your desktop. AdwCleaner is a powerful utility to
clean all the Adware, Toolbars, PUP & Hijacker programs from your computer.

2. Close all open programs and Double Click to open AdwCleaner from your desktop.

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3. After accepting the License Agreement, press the Scan button.

4. When the scan is completed, press Clean to remove all the unwanted malicious entries.

4. Press OK at AdwCleaner Information and press OK again to restart your computer.

5. When your computer restarts, close AdwCleaner information (readme) window and
continue to the next step.

Step 9: Remove Junkware & Potentially Unwanted Programs (PUP) with JRT.

1. Download and run JRT Junkware Removal Tool. JRT is a security utility that searches for
and removes common adware, toolbars, and potentially unwanted programs (PUPs) from your

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computer.

2. Press any key to start scanning your computer with JRT Junkware Removal Tool.

3. Be patient until JRT scans and cleans your system.

4. Close JRT log file and and then reboot your computer.

Step 10: Clean Malware programs and files with Malwarebytes Anti-Malware.

Download and install Malwarebytes Anti-Malware one of the most reliable FREE anti malware
programs today to clean your computer from remaining malicious threats. If you want to stay
constantly protected from malware threats, existing and future ones, we recommend that you
install Malwarebytes Anti-Malware Premium:

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Quick download & Installation instructions:


After you click the above link, press at the Start My Free 14-Trial option to start your
download.

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To install the FREE version of this amazing product, uncheck the Enable free Trial of
Malwarebytes Anti-Malware Premium option at the last installation screen.

Scan & Clean your computer with Malwarebytes Anti-Malware.


1. Run Malwarebytes Anti-Malware and allow the program to update to its latest version and
malicious database if needed.

2. Press the Scan option from the top menu.

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3. Select Custom scan and then click the Scan Now button.

4. At Custom Scan Configuration options, first check all available scanning options from the
left pane, select the disk(s) to scan from the right pane and finally press the Start Scan button
to scan your entire system for malware.

5. Now wait until Malwarebytes Anti-Malware finishes scanning your computer for malware.

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6. When the scan has completed, press the Quarantine All button to remove all threats found.

7. Wait until Malwarebytes Anti-Malware removes all infections from your system and then restart
your computer (if required from the program) to completely remove all active threats.

Step 11: Remove Temporary Internet files and Invalid Registry entries with
CCleaner

1. Run CCleaner program and proceed to clean your system from temporary Internet files and
invalid registry entries.*
*If you dont know how to install and use CCleaner, read these instructions.
2. Restart your computer

Step 12. Scan and Remove Viruses with your Antivirus Program.

Open your Antivirus program and perform a full scan for viruses on your computer.

Step 13: Delete infected Windows Restore Points

After the removal process, you must remove all system restore points from your computer because
they still contain malware that can harm your computer in the future.
1. To disable System Restore points and clean disk space read this article: How to Enable or Disable
System Restore in Windows.

2. After doing that you must re-enable the System restore feature for safety and security reasons.

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Conclusion: Hope that you find this article useful and effective and that your computer is now

clean from all harmful programs running on it. I will try to keep this article updated. From your
side if you want to learn how to stay protected on the future from malware programs read this
article: Ten+ tips to keep your computer fast and healthy.

If you want to stay constantly protected from malware threats, existing and future ones, we
recommend that you install Malwarebytes Anti-Malware PRO by clicking below (we do earn a
commision from sales generated from this link, but at no additional cost to you. We have
experience with this software and we recommend it because it is helpful and useful):

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If this article was useful for you, please consider supporting us by making a donation. Even $1
can a make a huge difference for us in our effort to continue fighting spam while keeping
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5 Comments
Chloe V.

REPLY

NOV 11, 2013 @ 23:31:46

Holy Smokes! Thats what I call a useful guide. Very nice collection of tools that pros actually use!
Thanks.

Romes

REPLY

AUG 13, 2015 @ 10:01:00

The convenience of having all these tools in one place is great, and the article is well written for
those who are new to the art of Virus-Fu.
Thanks

Ryan

REPLY

SEP 13, 2015 @ 12:54:12

Great article! Clear and well written. This process has improved the performance of my machine a
lot. Thanks.

Suhas K

REPLY

OCT 23, 2015 @ 22:09:09

Marvelous ! Neatly written & explained, and the tools are awesome to kick out residing viruses &

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infections. Well Done & excellent job !

Jerome

REPLY

DEC 23, 2015 @ 17:03:33

Very nice ! Thanks for this great article. Usefull to fight against all these virus craps.

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