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General Objective

To identify the factor-factor that causing the employees silence at the Information Processing
Centre (IPC), one of the departments of The Inland Revenue Board of Malaysia (IRBM).

Specific Objectives

To investigate employees factor that causing the employees silence at the Information
Processing Centre (IPC), one of the departments of The Inland Revenue Board of

Malaysia (IRBM).
To investigate management factor that causing the employees silence at the Information
Processing Centre (IPC), one of the departments of The Inland Revenue Board of

Malaysia (IRBM).
To investigate organizational culture factor that causing the employees silence at the
Information Processing Centre (IPC), one of the departments of The Inland Revenue
Board of Malaysia (IRBM).

Research Questions

What is the employees factor that causing the employees silence at the Information
Processing Centre (IPC), one of the departments of The Inland Revenue Board of

Malaysia (IRBM)?
What is the management factor that causing the employees silence at the Information
Processing Centre (IPC), one of the departments of The Inland Revenue Board of

Malaysia (IRBM)?
What is the organizational culture factor that causing the employees silence at the
Information Processing Centre (IPC), one of the departments of The Inland Revenue
Board of Malaysia (IRBM)?

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