_____ involves tracking consumer click patterns on a website and using that information to decide on banner ad placement.

Behavioral targeting
A consumer decision requires information on which of the following? A, B, and C
A major motivator of online search is to find warranty information. FALSE
According to the media consulting group, Smart-Reply, the best text message programs involve which of the following? all of
the above
All of the brands that a consumer thinks of as potential solutions are known as the _____. awareness set
All of the brands thought of as potential solutions are known as the consideration set. FALSE
Amelia wanted to purchase a nice watch for her husband, but she was overwhelmed by the amount of information available on
the Internet for this product. She visited one website that offered a service that would do the searching and comparisons for her,
so she decided to use it. The service Amelia used is referred to as a(n) _____. shopping bot
Banner ads are one way to drive a firm's information to consumers. TRUE
Barry is always searching information about wine. He reads Wine Spectator every month, has several books related to wine, visits
wine-related websites frequently, and has visited several wine regions throughout the world. While he purchases wine frequently,
he does not conduct this information search for just that reason. He just enjoys learning about wine. For Barry, his search for
information about wine is a(n) _____. ongoing search
Ben is interested in golf, so he visits several golf-related websites, such as the USGA and the PGA. Unbeknownst to him, his
surfing behavior is being tracked, and it's no accident that he receives several banner ads for golf products and destinations. This
is called _____. behavioral targeting
Bob is searching the Internet for information on digital cameras, so he types in the words "digital camera" in Google. Which type
of search is Bob conducting? generic
Brands for which a consumer is aware but basically indifferent toward compose his or her _____. inert set
Brands that are found completely unworthy of further consideration are members of the _____. inept set
Coca-Cola has a large brand-loyal purchaser segment. Which marketing strategy is appropriate for this brand? maintenance
strategy
Consumers conducting a generic search in an Internet search engine use which type of terms? general product-related terms
Consumers continually recognize problems and opportunities, so internal and external searches for information to solve these
problems are ongoing processes. TRUE
Consumers' general approaches or patterns of external search are termed _____. shopping orientations
Darcy is considering the purchase of living room furniture. While there are several national-chain furniture stores in her city, she
is not considering Haverty's because she's purchased furniture from this store before and has been dissatisfied. For Darcy, this
furniture retailer is included in her _____. inept set
Deliberate external search that occurs in the absence of problem recognition and is done both to acquire information for possible
later use and because the process itself is pleasurable is known as _____. ongoing search
Elaine is considering the purchase of a computer and is aware that Toshiba and HP are brands in this product category. However,
she is basically indifferent toward them. These two brands represent Elaine's _____. inert set
Eric was in the store and started looking at riding lawn mowers. He didn't come to this store for the purpose of purchasing one,
but he started considering it once he was there. However, he did not purchase one on that trip. Instead he went to other stores to
look at their mowers, he asked his neighbor and his brother-in-law about their mowers, and he searched the Internet before he
decided on the brand to purchase. Which type of decision making did Eric undertake? extended decision making
Europe has the highest number of Internet users. FALSE

Every winter, Laurie's skin becomes very dry and results in painful cracks in the skin on her fingers. Once this happens, Laurie
remembers that Zim's Crack Cream works really well for this problem, so she stops at the store to pick some up. Which type of
decision making has occurred? nominal decision making
Experience, familiarity, social status, shopping orientation, and product involvement are examples of which factor that influences
the expected benefits and perceived costs of search? consumer characteristics
Extended decision making with the brand in the evoked set requires which marketing strategy? preference strategy
Facebook ads are delivered at random to Facebook members. FALSE
Feature and quality variations across brands are referred to as _____. product differentiation
For which type of decision making is external information search relatively important? extended decision making
Freddy is purchasing a new car, and he has decided that gas mileage, price, reliability, and styling are important to him. These
attributes represent Freddy's _____. evaluative criteria
Friends, family, and others are examples of which source of information? personal sources
Higher perceived risk is associated with _____. B and C
If a brand is included in a consumer's evoked set, which marketing strategy is NOT appropriate? intercept strategy
If the target market engages in limited decision making and the brand is not part of their evoked set, the objective will be to
_____. intercept the consumer during the search for information on the brands in the evoked set
If, in response to a problem, a consumer recalls a single, satisfactory solution, no further information search or evaluation may
occur. The consumer purchases the recalled brand and _____ has occurred. nominal decision making
Jon needed to purchase new tires for his SUV. He consulted Consumer Reports to see how the various brands were rated. Jon
consulted which type of information source? independent sources
Karen is going to the mall to purchase new shoes. Based on her prior experience with Nine West and her positive attitude toward
them, she plans on looking at the Nine West store first. Her decision to visit the Nine West store is based on which source of
information? memory
Karl and his wife are considering putting a built-in pool in their backyard. They were discussing who they could get to do it for
them, and they realized they knew of five pool contractors in their city. These five pool contractors that they thought of as
potential contractors for them represent their _____. awareness set
Kasi is seeking the advice of her parents in her decision on which college to attend. Which source of information is Kasi using?
personal sources
Kodak markets digital cameras and is aware that consumers search for information concerning this product on the Internet using
one of the several search engines (e.g., Google). To ensure that Kodak appears on the first page of results, this company pays the
search engine to become a sponsored link when consumers search the key words "digital camera." This is an illustration of
_____. search engine optimization
Lane is test driving several models of automobiles to help him decide which one to purchase. Which source of information does
this represent? experiential sources
Lisa has to check her e-mail frequently to delete the unsolicited messages she gets, typically for loans and prescription drugs. If
she doesn't delete them, her inbox will fill up and e-mails that she wants to receive won't get through. This unsolicited e-mail is
known as _____. spam
Magazines, consumer groups, and government agencies represent which source of information? independent sources
Market characteristics that influence the expected benefits and perceived costs of search include the number of alternatives, price
range, store distribution, and information availability. TRUE
Marketing strategy that focuses only on creating awareness may be inadequate. TRUE

Mobile marketing efforts can be viewed in much the same way as those on the Internet; that is, driving information to consumers
(pull strategy) and driving consumers to information (push strategy). FALSE
Most purchases are the result of extended decision making and therefore involve considerable external search prior to purchase.
FALSE
Nakeisha wants to purchase some new makeup, but she wants something different from what she is currently using. Because she
has experience with this product, she just thinks of the other products she has tried and decides to purchase one of those. Which
type of information search has Nakeisha performed? internal search
Nathan is purchasing a new computer, so he asks his friends and family for help in selecting one. He also has searched the
Internet and visited the Dell, Gateway, and Apple websites and has consulted Consumer Reports. Nathan is conducting which
type of information search? external search
Once a problem is recognized, relevant information from long-term memory is used to determine if a satisfactory solution is
known, what the characteristics of potential solutions are, what the appropriate ways to compare solutions are, and so forth. This
is referred to as _____. internal search
One marketer for a brand of shampoo learned through research that consumers in the target market engage in limited decision
making but that this marketer's brand is not part of their evoked set. Which marketing strategy is appropriate for this company?
intercept strategy
One reason a consumer does an ongoing search is because the process itself is pleasurable to him or her. TRUE
Online services use bots, which are software "robots" that do the shopping/searching for users, and are therefore often referred to
as shopping bots. TRUE
Past searches, prior personal experiences, and prior low-involvement learning are examples of which source of information?
memory
Research has shown that most of the online search leading up to a purchase was _____. Generic
Research shows that the most important search-related use of the Internet is _____. finding information
Sales personnel, websites, and advertising represent which type of information source? marketing sources
Search engine optimization involves tracking consumer click patterns on a website and using that information to decide on
banner ad placement. FALSE
Searches for information from a mobile device pertaining to the current (or future planned) geographic location of a consumer are
known as local mobile search. TRUE
Services that aid consumers in their search and decision making on the Internet are known as _____. bots
Stephanie and her husband are considering the purchase of a 52-inch plasma television. They have visited several manufacturers'
websites, looked at the ads in the Sunday newspaper, and have spoken with salespeople at several electronics stores. Which
source of information are they using? marketing sources
Susan actually knows quite a bit about some product categories that she doesn't actively seek out information concerning and
doesn't even own. Which of the following is the most likely means by which she obtained this information? low-involvement
learning
The awareness set has generally been found to be smaller than the evoked set. FALSE
The brands found to be completely unworthy of further consideration comprise the excluded set. FALSE
The brands or products one will evaluate for the solution of a particular consumer problem are called the _____. evoked set
The desired features or characteristics required to meet a consumer's needs are his or her _____. evaluative criteria
The evoked set is also called the _____. consideration set
The five primary sources of information available to consumers are memory, personal sources, independent sources, marketing
sources, and experiential sources. TRUE

The long-term total influence of advertising and other marketer-provided information on consumer decision making and sales is
nominal. FALSE
The maintenance marketing strategy is appropriate if consumers use extended decision making and the brand is in the evoked set.
FALSE
The number of alternatives, price range, store distribution, and information availability are examples of which factor that
influences the expected benefits and perceived costs of search? market characteristics
The perceived risk associated with unsatisfactory product performance increases information search prior to purchase. TRUE
The second screen refers to watching TV while interacting with another mobile device.
The segment of mobile phone users who are younger, feel communication is key, and that a mobile device helps them connect
socially is known as _____. Social Connectors
The segment of mobile phone users who are older and not into mobility or technology is known as _____. Basic Planners
The segment of mobile phone users who are younger, grew up with cell phones, and find a cell phone central to life is known as
_____. Mobirati
The term used for percentage of people who click through a banner ad to the corporate website is known as the _____. clickthrough rate
Thomas is aware of several different brands of electric shavers, but he is only seriously considering three different brands. These
three brands that Thomas is evaluating represent his _____. evoked set
To which set do alternatives the consumer does not know about belong? unawareness set
Unsolicited e-mail that is a major concern and irritant is known as _____. spam
Wendy was in Walmart and noticed a display with baking items collected together and a little pad with recipes to tear off. She
looked at the recipe and decided that this would make a nice dessert for Thanksgiving, so she purchased the products that were
conveniently located on the display. Which type of decision making did Wendy undertake? limited decision making
When a consumer notices a new product in a store because of the point-of-purchase display, reads about the attributes of the
product and recalls an unresolved problem that this product will solve, and then purchases the product, _____ has occurred.
limited decision making
Which demographic factors still have the most influence on U.S. adult Internet usage? age, income, education
Which information source is NOT actively acquired by consumers? low-involvement learning
Which marketing strategies are appropriate for extended decision making? preference strategy and acceptance strategy
Which marketing strategies are appropriate for limited decision making? capture strategy and intercept strategy
Which marketing strategies are appropriate for nominal decision making? maintenance strategy and disrupt strategy
Which marketing strategy is appropriate if the brand is not part of consumers' evoked sets? disrupt strategy
Which marketing strategy is appropriate if the brand is not part of the evoked set and the target market engages in nominal
decision making? disrupt strategy
Which marketing strategy is similar to preference strategy but is complicated by the fact that the target market is not seeking
information about the brand? acceptance strategy
Which marketing strategy requires consistent attention to product quality, distribution, and a reinforcement advertising strategy
because the brand is purchased habitually by the target market? maintenance strategy
Which of the following factors influences the expected benefits and perceived costs of search? all of the above
Which of the following involves techniques designed to ensure that a company's Web pages appear high on an Internet search
result list? search engine optimization

Which of the following is a primary source of information available to consumers? all of the above
Which of the following is NOT a major issue marketers must deal with concerning the Internet's role in information search and
decision making? How can they get more consumers to use the Internet instead of seeking information from salespeople?
Which of the following is NOT a research finding regarding the Internet as an information source? 30 percent of American
adults use a search engine to research a product/service before buying it online.
Which of the following is NOT a subcategory of the awareness set? purchase set
Which of the following is probably the most important situational variable with respect to search behavior? temporal
perspective
Which of the following is TRUE regarding the Internet as a source of information? All of the above are true.
Which of the following statements is FALSE regarding appropriate alternatives? Marketing strategy that focuses only on
creating awareness is adequate.
Which of the following statements is FALSE regarding information search? Searching for information is free.
Which situation tends to increase perceived risk? B and C
Which source of information includes inspection or product trial? experiential sources
Which type of search can involve independent sources, personal sources, marketer-based information, and product experience?
external search