Further activity

Case Study: The EFQM Excellence Model: European and Dutch

experiences with the EFQM approach in health care
Read the following case study and answer the questions below,
Nabitz, U., Klazinga, N. and Walburg, J.A.N., 2000. The EFQM excellence model:
European and Dutch experiences with the EFQM approach in health
care. International Journal for Quality in Health Care, 12(3), pp.191-202. [ONLINE]
Avaliable at: https://brainmass.com/file/1434266/The+article.pdf
1. Define the EFQM Excellence Model
2. What are the nine key criteria for assesment?
3. Identify and explain the three applications of the EFQM models as
explained in the case study
4. Identify and discuss the different European health care approaches to
EFQM
5. Explain in your own words the approach to EFQM in the Netherlands
6. What are the two guidelines for health care organisations as discussed by
the Dutch Institute Nederlandse Kwaliteit?
7. Identify the limitations discussed in the case study

Further reading list

Lean and Six Sigma
Books:
The Six Sigma Way: How GE, Motorola and other top companies are Honing Their
Performance, Pande et al., McGraw-Hill, NY, USA.
World Class Applications of Six Sigma, Antony, Jiju, Elsevier Science Publishers,
2006, UK.
Six Sigma: The Breakthrough management Strategy Revolutionizing World's Top
Corporations, Harry, Mikel and Schroeder, R., Currency Publishers, 1999, USA.
Jack Welch and the GE Way, Slater, Robert, McGraw- Hill, 1999
What is Lean Six Sigma? Michael George, David Rowlands and Bill Kastle,
McGraw-Hill, 2004
Lean Thinking Banish Waste and Create Wealth in your Corporation, Womack,
James.P. and Jones, Daniel T., Free Press, 2003.
Tools for Change: An Invitation to Dance, Malby, B. and Fischer, M., 2006.

Articles:
Antony, J 2004, 'Six Sigma in the UK service organisations: results from a pilot
survey', Managerial Auditing Journal, vol 19, no. 8, pp. 1006-1013.
Antony, J 2006, 'Six Siga for Service Processes', Business Process Management
Journal, vol 12, no. 2, pp. 234-248.
Antony, J 2011, 'Six Sigma vs Lean - Some perspectives from leading academics
and practitioners', International Journal of Productivity and Performance
Management, vol 60, no. 2, pp. 185-190.
Antony, J, Kumar, M & Madu, CN 2005, 'Six Sigma in small and medium sized UK
manufacturing enterprises:Some empirical observations', International Journal of
Quality and Reliability Management, vol 22, no. 8, pp. 860-874.
Arnheiter, ED & Maleyeff, J 2005, 'The integration of lean management and Six
Sigma', The TQM Magazine, vol 17, no. 1, pp. 5-18.
Arumugam, V, Antony, J & Douglas, A 2012, 'Observation: a Lean tool for
improving the effectiveness of Lean Six Sigma', The TQM Journal, vol 24, no. 3,
pp. 275-287.
Coronado, RB & Antony, J 2002, 'Critical success factors for the successful
implementation of six sigma projects in organisations', The TQM Magazine, vol
14, no. 2, pp. 92-99.
Holweg, M 2007, 'The genealogy of lean production', Journal of Operations
Management, vol 25, no. 2, pp. 420-437.
Ho, SL, Xie, M & Goh, TN 2006, 'Adopting Six Sigma in higher education: some
issues and challenges', International Journal of Six Sigma and Competitive
Advantage, vol 2, no. 4, pp. 335-352.
Juran, JM 1995, 'World War 2 and the Quality oveent', in BD Ruben (ed.), Quality
in Higher Education, Transaction Publishers, New Jersey.
Klefsj, B, Wiklund, H & Edgeman, RL 2001, 'Six sigma seen as a methodology for
total quality management', Measuring Business Excellence, vol 5, no. 1, pp. 3135.
Manville, G, Greatbanks, R, Krishnasamy, R & Parker, DW 2012, 'Critical success
factors for Lean Six Sigma programmes: a view from middle management',
International Journal of Quality & Reliability Management, vol 29, no. 1, pp. 7-20.
Pepper, MPJ & Spedding, TA 2010, 'The evolution of lean Six Sigma', International
Journal of Quality & Reliability Management, vol 27, no. 2, pp. 138-155.
Raisinghani, MS, Ette, H, Pierce, R, Cannon, G & Daripaly, P 2005, 'Six Sigma:
concepts, tools, and applications', Industrial Management & Data Systems, vol
105, no. 4, pp. 491-505.

Raisinghani, MS, Ette, H, Pierce, R, Cannon, G & Daripaly, P 2005, 'Six Sigma:
concepts, tools, and applications', Industrial Management & Data Systems, vol
105, no. 4, pp. 491-505.
Tang, LC, Goh, TN, Lam, SW & Zhang, CW 2007, 'Fortification of Six
Sigma:Expanding the DMAIC Toolset', Quality and Reliability Engineering
International, vol 23, no. 3, pp. 3-18.
Womack, JP & Jones, DT 2003, Lean Thinking: Banish Waste and Create Wealth in
your corporation, 2nd edn, Free Press, Simon & Schuster, Inc, New York.
Yasin, MM, Green, RF & Wafa, M 1991, 'Statistical Quality Control in Retail
Banking', International Journal of Bank Marketing, vol 9, no. 2, pp. 12-16.

Reeenginering
Business prococess re-engineering. 2009. [ONLINE] Avaliable at:
http://www.economist.com/node/13130298
Hindle, T. The economist guide to management ideas and gurus. [ONLINE]
Avaliable at: https://bordeure.files.wordpress.com/2008/11/the-economist-guideto-management-ideas-and-gurus.pdf
O'Neill, P. and Sohal, A.S., 1999. Business Process Reengineering A review of
recent literature. Technovation, 19(9), pp.571-581. [ONLINE] Avaliable at:
http://farafile.ir/content/freefiles/Business%20Process%20ReengineeringFaraFile.ir.pdf.
Sutcliffe, N., 1999. Leadership behavior and business process reengineering
(BPR) outcomes: An empirical analysis of 30 BPR projects. Information &
Management, 36(5), pp.273-286. [ONLINE] Avaliable at:
https://pdfs.semanticscholar.org/5914/f19dca96c2b2330fefaf16b9b60aded388b9
.pdf.
Kettinger, W.J., Teng, J.T. and Guha, S., 1997. Business process change: a study of
methodologies, techniques, and tools. MIS quarterly, pp.55-80. [ONLINE]
Avaliable at: http://eclass.uoa.gr/modules/document/file.php/D226/%CE%91%CE
%BA%CE%B1%CE%B4%CE%B7%CE%BC.%20%CE%88%CF%84%CE%BF%CF
%82%202014-2015/%CE%A7%CF%81%CE%AE%CF%83%CE%B9%CE%BC%CE
%BF%20%CE%A5%CE%BB%CE%B9%CE%BA%CF%8C%202014-2015/Papers
%20%CF%80%CF%81%CE%BF%CF%82%20%CE%9C%CE%B5%CE%BB%CE%AD
%CF%84%CE%B7%20%CE%BA%CE%B1%CE%B9%20%CE%A0%CE%B1%CF
%81%CE%BF%CF%85%CF%83%CE%AF%CE%B1%CF%83%CE%B7/Business
%20process%20change-%20a%20study%20of%20methodologies,
%20techniques,%20and%20tools%20WJ%20Kettinger,%20JTC%20Teng,%20S
%20Guha%20-%20MIS%20quarterly,%201997%20-%20JSTOR.pdf

Weerakkody, V., Janssen, M. and Dwivedi, Y.K., 2011. Transformational change

and business process reengineering (BPR): Lessons from the British and Dutch
public sector. Government Information Quarterly, 28(3), pp.320-328. [ONLINE]
Avaliable at:
https://www.researchgate.net/profile/Vishanth_Weerakkody/publication/23863818
7_Transformational_change_and_business_process_reengineering_BPR_Lessons_fr
om_the_British_and_Dutch_public_sector/links/55a66f4208aeb4e8e6468c85.pdf
Al-Mashari, M., Irani, Z. and Zairi, M., 2001. Business process reengineering: a
survey of international experience. Business Process Management Journal, 7(5),
pp.437-455. [ONLINE} Avaliable at:
http://www.bus.iastate.edu/nilakant/MIS538/Readings/BPR%20International
%20Experiences.pdf.
Video to watch: https://www.youtube.com/watch?v=bca91f2zIJE

EFQM
Use of Internet resources and social media to develop the water consumption
culture SUE Vodokanal of St. Petersburg EFQM Case Study [ONLINE} Available
at: http://www.efqm.org/sites/default/files/vodokanal.pdf.
Pyke, C. J., Gardner, D., Wilson, J., Hopkins, P., and Jones, S. 2001. Achieving best
value through the EFQM excellence model. A case study of a leisure and
community services department in a metropolitan authority. [ONLINE] Available
at: file:///Users/courtneyoborn/Downloads/jour_vol1_no1_b.pdf.
Davies, J. 2004. The implementation of the European foundation for quality
managements (EFQM) excellence model in academic units of United Kingdom
Universities. Management research institute, school of management. University
of Salford, Salford, UK. [ONLINE] Available at:
http://usir.salford.ac.uk/14853/1/DX231063.pdf.
Westerveld, E., 2003. The Project Excellence Model: linking success criteria and
critical success factors. International Journal of project management, 21(6),
pp.411-418. [ONLINE] Avalibale at:
http://www.sciencedirect.com/science/article/pii/S0263786302001126.
Uygur, A. and Smerli, S., 2013. EFQM Excellence Model. International Review of
Management and Business Research, 2(4), p.980. [ONLINE] Avaliable at:
http://www.irmbrjournal.com/papers/1421066682.pdf
Carlos Bou-Llusar, J., Escrig-Tena, A.B., Roca-Puig, V. and Beltrn-Martn, I., 2005.
To what extent do enablers explain results in the EFQM excellence model? An
empirical study. International Journal of Quality & Reliability Management, 22(4),

pp.337-353. [ONLINE] Avaliable at:

http://www.emeraldinsight.com/doi/abs/10.1108/02656710510591192
Samuelsson, P. and Nilsson, L.E., 2002. Self-assessment practices in large
organisations: Experiences from using the EFQM excellence model. International
Journal of Quality & Reliability Management, 19(1), pp.10-23. [ONLINE] Avaliable
at: http://www.emeraldinsight.com/doi/abs/10.1108/02656710210413426