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RANGKAIAN HOTEL SERI MALAYSIA SDN BHD

(293906-W)

KETERANGAN JAWATAN & SKOP TUGASAN

Jawatan : EKSEKUTIF KANAN BUSINESS DEVELOPMENT

Bahagian : Hotel Operations

Melaporkan kepada : General Manager Hotel Operations

Ringkasan tugas :

1. Develope long range and competitive strategy for HSM products


2. Prepare Annual Marketing Plan and Sales Forecast for HSM
group
3. Assist HSM to prepare Annual Marketing Plan and Sales Forecast
4. Coordinate with Advertising agency to develop advertising
programs
5. Provide overall direction, coordination, and ongoing evaluation
of operations.
6. Gather continuous intelligence on the products, customers, new
problem and opportunities

Tanggungjawab lain :

1. Establish and direct profitable and cost effective marketing and


sales programs to avariety of market segments
2. Maintain sales awareness throughout HSM Hotels
3. Monitor competition
4. Consistently monitor results to goals
5. Work closely with other Departments to formulate sound sales
and marketing ideas
6. Ensure customer satisfaction
7. To conduct Sales and Marketing Training focusing on the
following;
7.1 Techniques and skill in selling rooms
7.2 Techniques and skill in selling F&B, catering, meeting
rooms and A/V
7.3 Customer service orientation and instill a guest service
attitude
7.4 How to resolve and de-escalate conflicts and build morale
and spirit.
8. Provide leadership to achieve and conceptualize RHSMs
mission, goals and objectives.
9. To sell concepts and ideas to management, peers and other
employees
10. Demonstrate ability to lead by example, participative
management style and to follow/enforce company policies and
procedures
11. Consistently call on new customers and develop new business
12. Make on-site and field presentation to prospective clients
whenever necessary
13 Consistently make cold calls and pursue new accounts on a
weekly basis
14. Track record and developing long term business relationship
15. Maintain consistent and written communications with clients
16. Attend trade shows, organize and participate in sales blit
17. Consistently meet or exceed sales goals for RHSM and HSM
18. To submit and provide ideas and assist on implementation of
new ideas for the improvement of RHSM and HSMs operation,
empowered by RHSM.
19. To be fully responsible towards actions taken and carried out by
your subordinates, their output, performance and career
enhancement.
20. To find avenues and practice good management to increase
output while reducing operational cost and to seek means of
creating revenue for RHSM.
21. Any information in whatever form, that belongs to RHSM or
HSM, produced to or received by you is to be considered as
confidential and shall not be disclosed by you to any party
without RHSM or HSMs written consent, respectively.
22. Lain-lain tugas yang diarahkan dari masa ke semasa.

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