Hellfire

Version 1.0
Readme File
November 7, 1997
***********************************************************************
About This Document:
Thank you for purchasing Hellfire.
This README document contains last-minute information about Hellfire that
pertains to general problems and questions you may have concerning this
software or your computer. Should you experience any problems with Hellfire,
please refer to this file for additional help on answering questions about
the game and solving technical difficulties.
***********************************************************************
TABLE OF CONTENTS
I.
II.
III.
IV.

MINIMUM REQUIREMENTS
GENERAL TECHNICAL ISSUES
GENERAL GAME ISSUES
CONTACTING SIERRA

I. MINIMUM REQUIREMENTS
----------------------IBM-compatible computer with a 60 MHz or faster Pentium(R) processor.
Sixteen megabytes (16 MB) of RAM.
150 megabytes (MB) free disk space.
Diablo (TM) inserted in the CD-ROM drive.
Windows(R)95.
An SVGA graphics card and SVGA color monitor.
A 2x CD-ROM drive.
Windows compatible sound card with DAC.
A mouse.
II. GENERAL TECHNICAL ISSUES
---------------------------Hellfire supports the DirectX(R) 3 drivers that are found on the Diablo CD.
Other versions of DirectX may lock up, cause a crash, or give you strange
flickers on the screen.
If your computer does not have DirectX installed, or has an incompatible
version, reinstall DirectX 3 from the Diablo CD-ROM (refer to the
documentation that came with Diablo).
Since Hellfire is based on Diablo code, it likely has the same
compatibility problems with other programs. The Diablo README.TXT
notes problems with Microsoft PowerToys, and with the Merlin assistant
on NEC computers. If you use these products, you may wish to consult
the Diablo README.TXT.
III. GENERAL GAME ISSUES
------------------------

Transferring Diablo characters to Hellfire:

Diablo single-player characters are stored in files in your Diablo
install directory, named "SINGLE_#.SV", where # is replaced by a
number from 0-9. In a similar fashion, Hellfire save files are
named "SINGLE_#.HSV".
Look in your Hellfire install directory, and find a savefile number
not yet in use. Find the Diablo save file you want to transfer,
and copy it to the Hellfire directory, remembering to change the
number to the unused number and the extension from ".SV" to ".HSV".
When you start Hellfire, the character will be "converted". Stats,
experience, and gold will transfer directly, but items will be
removed (to maximize the amount of gold, you may wish to sell all
of your character's items before transferring)
Diablo cannot read .HSV files, even if you name them .SV; doing this
is likely to crash Diablo, possibly seriously enough to affect other
save files.
Note that the game does not support multiple characters with the exact
same name. Transferring the same character a second time without
deleting the first copy may cause problems.
If you receive the error message "Unable to Open Archive" when trying to
create a new character, you have probably run out of disk space. It may
be necessary to delete files you no longer need since saved games require
additional disk space.
The "Print Screen" command does not work correctly from the "Character
Screen". If you use it, you will need to "Alt-Tab" out and end the
program.
The "Auric Amulet" mostly works, but certain conditions (such as trying
to pick up a pile of over 5000 gold with a full inventory) may cause
some of that gold to be "lost".
Sierra On-Line maintains a web site at http://www.sierra.com
Follow the links to visit customer service or the discussion
boards associated with Hellfire.
Sierra On-Line has e-mail technical support at this address:
support@sierra.com
To help us better serve you, please be sure to include the name of
the product, the version number, and the nature of the problem.
Blizzard Disclaimer:
Hellfire(tm) is not supported or maintained by Blizzard Entertainment.
Blizzard Entertainment has not tested or certified the quality or
compatibility of this product. All calls or inquiries regarding this
product should be directed to Sierra On-Line, not to Blizzard
Entertainment.
You can reach the Sierra On-Line customer service support department from
8am to 4:45pm PST, Monday through Friday at (425) 644-4343.
IV. CONTACTING SIERRA

--------------------Customer Service Support and Sales

United States
Sierra Direct
7100 W. Center Rd
STE 301
Omaha, NE 68106

U.S.A. Sales Phone: (800) 757-7707

International Sales: (425) 746-5771
Hours: Monday-Saturday 7AM to 11 PM CST,
Sundays 8 AM to 9PM CST
FAX: (402) 393-3224

United Kingdom
CUC Software International Limited
2 Beacontree Plaza,
Gillette Way,
Reading, Berkshire
,
RG2 0BS United Kingdom
"ATTN.:Returns."

Main: (0118) 920-9111

Monday-Friday, 9:00 a.m. - 5:00 p.m.
Fax: (0118) 987-5603
Disk/CD replacements in the U.K. are 6.00
or 7.00 outside the UK. Add

France
CUC Software International Limited
Parc Tertiaire de Meudon
Immeuble "Le Newton"
25 rue Jeanne Braconnier
92366 Meudon La Fort Cedex
France

Phone: (01) 46-01-46-50

Lundi au Vendredi de 9h 19h
Fax: (01) 46-30-00-65

Germany
CUC Software International Limited
Robert-Bosh-Str. 32
D-63303 Dreieich
Germany

Tel: (0) 6103-99-40-40

Montag bis Freitag von 9h - 19Uhr
Fax: (0) 6103-99-40-35

On-Line Sales
CompuServe United Kingdom:
CompuServe France:
CompuServe Germany:
Internet USA:
Internet United Kingdom:
Internet France:
Internet Germany:

GO UKSIERRA
GO FRSIERRA
GO DESIERRA
http://www.sierra.com
http://www.sierra-online.co.uk
http://www.sierra.fr
http://www.sierra.de

THE SIERRA NO-RISK GUARANTEE

The Promise: We want you to be happy with every Sierra product you purchase from
us. Period. If for any reason you're unhappy with the product, return it within
30 days for an exchange or a full refund...EVEN IF YOU BOUGHT IT RETAIL. (Hardw
are ordered direct must be returned within ten days.) Please send back your prod
uct, signature required if mailing via US Postal Service.
The Only Catch: You've got to tell us why you don't like the game. Otherwise, we
'll never get any better. Send it back to us and we promise we'll make things ri
ght. (If you bought it at a retail outlet, please send your original sales recei
pt.)
* Returns valid in North America only.
Disk and or Manual Replacement:
Sierra On-Line Fulfillment
4100 West 190th Street
Torrance, CA 90504

Product Returns:*
Sierra On-Line Returns
4100 West 190th Street
Torrance, CA 90504

NOTE: To replace your disk(s) please send only Disk #1 (or the CD) and copy of y
our dated Receipt, if less then 90 days. After 90 days please include a $10 hand
ling fee along with Disk / CD #1. For Documentation, please include a $ 5.00 han
dling fee and a photocopy ONLY of disk #1. Payment should be made at the time of
your request. Sorry, no credit cards. * Returns to this address valid in North
America only.
Technical Support
Automated Technical Support Line - USA:
1-425-644-4343
Sierra On-Line offers a 24-hour Automated Technical Support line with recorded a
nswers to the most frequently asked technical questions. To access this service,
call (425) 644-4343, and follow the recorded instructions to find your specific
topic and resolve the issue. If this fails to solve your problem, you may still
write, or fax us with your questions, or contact us via our web site.
U.S. Technical Support
Sierra On-Line
Technical Support

Main: (425) 644-4343

Monday-Friday, 8:00 a.m. - 4:45 p.m. PST

P.O. Box 85006

Bellevue, WA 98015-8506

Fax: (425) 644-7697

Automated Technical Support Line - United Kingdom:

(0118) 920-9111
CUC Software International Limited offers a 24-hour Automated Technical Support
line with recorded answers to the most frequently asked technical questions. To
access this service, call (0118) 920-9111, and follow the recorded instructions
to find your specific topic and resolve the issue. If this fails to solve your p
roblem, you may still write, or fax us with your questions, or contact us via ou
r Internet or CompuServe sites.
U.K. Technical Support
CUC Software International Limited
2 Beacontree Plaza,
Gillette Way,
Reading, Berkshire
,
RG2 0BS United Kingdom

Phone: (0118) 920-9111

Monday-Friday, 9:00 a.m. - 5:00 p.m.
Fax: (0118) 987-5603
Disk/CD replacements in the U.K. are 6.00

France
CUC Software International Limited
Parc Tertiaire de Meudon
Immeuble "Le Newton"
25 rue Jeanne Braconnier
92366 Meudon La Fort Cedex
France

Tlphone: 01-46-01-46-50
Lundi au Vendredi de 9h 19h
Fax: 01-46-30-00-65

Germany
CUC Software International Limited
Robert-Bosh-Str. 32
D-63303 Dreieich
Deutschland

Tel: (0) 6103-99-40-40

Montag bis Freitag von 9 - 19Uhr
Fax: (0) 6103-99-40-35
Mailbox: (0) 6103-99-40-35

Spain
CUC Software International Limited
Avenida de Burgos 9
18h30
1-OF2

Telfono: (01) 383-2623

Lunes a Viernes de 9h30 a 14h y de 15h a

or 7.00 outside the UK.

Add "ATTN.: Returns."

Fax: (01) 381-2437

28036 Madrid
Spain
Italy

Contattare il vostro distribotore.

Sierra Warranty
You are entitled to use this product for your own use, but may not copy, reprodu
ce, translate, publicly perform, display, or reduce to any electronic medium or
machine- readable form, reproductions of the software or manual to other parties
in any way, nor sell, rent or lease the product to others without prior written
permission of Sierra. You may use one copy of the product on a single computer.
YOU MAY NOT NETWORK THE PRODUCT OR OTHERWISE INSTALL IT OR USE IT ON MORE THAN
ONE COMPUTER AT THE SAME TIME.
UNAUTHORIZED REPRESENTATIONS: SIERRA WARRANTS ONLY THAT THE PROGRAM WILL PERFORM
AS DESCRIBED IN THE USER DOCUMENTATION. NO OTHER ADVERTISING, DESCRIPTION, OR R
EPRESENTATION, WHETHER MADE BY A SIERRA DEALER, DISTRIBUTOR, AGENT, OR EMPLOYEE,
SHALL BE BINDING UPON SIERRA OR SHALL CHANGE THE TERMS OF THIS WARRANTY.
IMPLIED WARRANTIES LIMITED: EXCEPT AS STATED ABOVE, SIERRA MAKES NO WARRANTY, EX
PRESS OR IMPLIED, REGARDING THIS PRODUCT. SIERRA DISCLAIMS ANY WARRANTY THAT THE
SOFTWARE IS FIT FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTY OF MERCHANTA
BILITY SHALL BE LIMITED TO THE NINETY (90) DAY DURATION OF THIS LIMITED EXPRESS
WARRANTY AND IS OTHERWISE EXPRESSLY AND SPECIFICALLY DISCLAIMED. SOME STATES DO
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITA
TION MAY NOT APPLY TO YOU.
NO CONSEQUENTIAL DAMAGES: SIERRA SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, CO
NSEQUENTIAL OR OTHER DAMAGES, EVEN IF SIERRA IS ADVISED OF OR AWARE OF THE POSSI
BILITY OF SUCH DAMAGES. THIS MEANS THAT SIERRA SHALL NOT BE RESPONSIBLE OR LIABL
E FOR LOST PROFITS OR REVENUES, OR FOR DAMAGES OR COSTS INCURRED AS A RESULT OF
LOSS OF TIME, DATA OR USE OF THE SOFTWARE, OR FROM ANY OTHER CAUSE EXCEPT THE AC
TUAL COST OF THE PRODUCT. IN NO EVENT SHALL SIERRA'S LIABILITY EXCEED THE PURCHA
SE PRICE OF THIS PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION O
F INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
Copyright/Trademarks
*1997 Sierra On-Line, Inc. * and * designate trademarks of, or licensed
to Sierra On-Line, Inc. All rights reserved.
SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE THAT THE INFORMATION
HEREIN WILL WORK WITH ANY OR ALL COMPUTER SYSTEMS. SIERRA DOES NOT
ASSUME ANY LIABILITY, EITHER INCIDENTAL OR CONSEQUENTIAL, FOR THE USE
OF THE INFORMATION HEREIN, INCLUDING ANY AND ALL DAMAGE TO OR LOST USE
OF COMPUTER HARDWARE OR SOFTWARE PRODUCTS, LOSS OF WARRANTIES, OR LOST
DATA BY THE CUSTOMER OR ANY THIRD PARTY. NO ORAL OR WRITTEN INFORMATION
OR ADVICE GIVEN BY SIERRA, ITS EMPLOYEES, DISTRIBUTORS, DEALER OR AGENTS
SHALL CHANGE THE RESTRICTION OF LIABILITY OR CREATE ANY NEW WARRANTIES.
IN NO CASE SHALL SIERRA'S LIABILITY EXCEED THE PURCHASE PRICE OF THE
SIERRA SOFTWARE PRODUCT.