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Disclaimer
Intended use
Use this product only for the purpose it was designed for; refer to the data sheet and user
documentation. For the latest product information, contact your local supplier or visit us online
at www.gesecurity.com.
iii
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Chapter 1.
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
MASterMind Monitoring hardware diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Log into the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The MASterMind Monitoring main application window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
How to read a path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Keyboard shortcut commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
MASterMind Monitoring system workflow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Exit the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Chapter 2.
Chapter 3.
Chapter 4.
Chapter 5.
iv
Chapter 6.
Chapter 7.
Chapter 8.
Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Jobs in a combined database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Jobs for a standalone database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Chapter 9.
Preface
This is the MASterMind Monitoring 6.24.01 End User Workbook. This document includes an overview of the
product and detailed instructions explaining how to utilize features found in MASterMind Monitoring.
There is also information describing how to contact technical support if you have questions or concerns.
To use this document effectively, you should have the following minimum qualifications:
The most current versions of this and related documentation may be found on MAStech.
Italic
Blue italic
Monospace
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Chapter 1 Introduction
Chapter 1
Introduction
The Password field is protected; therefore, your password is displayed as asterisks (**) as it is entered in the
Password field. Also, the password is not case-sensitive.
4. When you successfully log in, the MASterMind Monitoring desktop is displayed, as shown in
Figure 2.
Mini-Alarm Buffer
Pull-Down Menus
Function Buttons
Status bar
Chapter 1
Introduction
Functions
The MASterMind Monitoring main application window includes:
These tools enable you to access the functions and current information included with the application. The
following sections describe the resources available in the application window that are illustrated in the
previous graphic.
These menus provide system processing and editing capabilities in addition to accessing the online help.
The following menus are available:
Function The Function menu provides access to the System Administration window and other
application windows.
Command The Command menu provides access to Windows related commands.
Report The Report window enables you to access and produce reports related to monitoring activity.
Action The Action menu is displayed only when the Alarm Dispatch window is open and provides
access to dispatching functions.
Help The Help menu provides access to the Help.
Alarm priority (PRI) - Displays the four alarms with the highest priority. The alarm priority is within
the range 1 to 32767, where 1 is the highest priority and 32767 is the lowest. Alarms are also
displayed in different colors depending upon the alarm priority.
Time - The time at the Central Station that the alarm was received.
Event - The type of alarm, such as Fire or Burglary.
OP - The initials of the operator who responded to the alarm.
Site Name - The location of the generated alarm.
CS# - The unique account number assigned to the panel and used by the central station to identify a
system.
Site Phone - The phone number entered for the site on the Site window.
Function buttons
The function buttons provide access to the primary windows available in MASterMind Monitoring. You can
access the windows by clicking the button or using a CTRL+<FX KEY> combination. The keyboard shortcuts
are explained later in this module. Each of the desktops function buttons has corresponding keystrokes, as
shown below.
Figure 5.
Function Buttons
CTRL+F5
CTRL+F6 CTRL+F7
CTRL+F8
Status bar
The status bar provides information about the system and the application. It is also used to indicate the current
processing mode, such as Find or Add.
Figure 6.
Status Bar
Chapter 1
Introduction
This path directs you to click the Function Menu, then click Lookups, and then the Site option in that menu.
If there is a shortcut available to the window, it will also be shown as in the following example for the shortcut
to the Site Lookup window:
Shortcut: F4
Accessing Information
Table 1.
Command
Display
Description
F1
Help
SHIFT+F1
Help
F2
F4
shift+f4
ALT+Underlined Letter
Menus/Options
Command
Function
Description
CTRL+F
Find
CTRL+A
Add
CTRL+D
Delete
ENTER
CTRL+S
Save
CTRL+W
View Schedule
Chapter 1
Introduction
Miscellaneous
Table 3.
Command
Function
Description
ctrl+shift+r
Refresh
ctrl+shift+p
Print Screen
Command
Function
Description
CTRL+F1
Site
CTRL+F2
Contacts
CTRL+F3
General
CTRL+F4
Zones
CTRL+F5
Procedure
CTRL+F6
Schedules
CTRL+F7
Dispatch
CTRL+F8
Test
ctrl+f9
Floor Plan
If you are using the Floor Plan feature, you can access the
windows. This is not part of the standard MASterMind
Monitoring Application. Contact your MAS sales
representative for more information.
CTRL+F10
Status
CTRL+F11
History
Review the event history for the site and the systems.
Jobs
ALT+F8
Operator Action
10
Cursor Control
The following are ways to move your cursor within windows in the MASterMind system.
Table 5.
Cursor Control
Key
Function
TAB
Moves the cursor to the next field or moves the cursor between split windows.
Hint: Because ENTER is used to save the window information, it is important that you not press
ENTER until you have entered all of the necessary information in each field.
SHIFT+TAB
Moves the cursor to the previous field or to the previous tier in a split window.
ARROWS
Scrolls the window display to the right or left, up or down, or moves the highlight bar up or down.
DELETE
ESC
Chapter 1
Introduction
Looking up sites
Figure 7.
11
12
Figure 8.
Purpose
There are several windows in
MASterMind in which you can
change the order and width of
the columns. For example, if
you do not want to scroll to the
right to view a certain column,
you can move it to the left.
You can resize the column
widths so that more or less of
the column information is
displayed. These changes are
employee-specific; users can
each have their own column
settings for these windows.
Chapter 1
Introduction
Use the following steps to resize and rearrange the columns in the Site Lookup window:
1. Display data in the Site Lookup window.
2. Press CTRL+R to activate the sizing grid around the data in the window.
3. To resize the column width: Position your pointer between the column headings. When your pointer
becomes a double-headed arrow, click and drag the column border to the left or right.
4. To rearrange the column order: Position your pointer on the column heading and click to select the
column. The column selection appears in black. Drag and drop the selection to the new location.
5. Save your preferences and exit grid mode by pressing CTRL+R.
MASterMind uses the preferences you set the next time you display the window. You can restore
MASterMind's original column arrangement by displaying the window you customized and pressing
CTRL+ALT+R.
Purpose
You can split the screen in
MASterMind data windows.
This feature enables you to
use two separate scroll bars to
view information farther to the
left or right.
For example, if you want the
Name of the customer and
Site#, but do not want to
actually rearrange the
columns, you can split the
screen.
To split the screen, place your
mouse pointer in the space
between the lower left arrow
and left border. The pointer
turns into a double arrow icon.
Click and drag the column to
the desired width.
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14
Chapter 1
Introduction
Function buttons
Use the set of function buttons to perform the tasks in MASterMind Monitoring. The function buttons and their
related tasks are explained in detail in the following modules of this workbook.
Site
The Site function button enables you to work with site information.
Figure 12. Site Function Button
Note:
You can toggle between open windows by pressing the CTRL+B keys on your keyboard.
To close the active window, press ESC or place the mouse pointer anywhere on the window and right-click.
To close all active windows and exit from the site, press CTRL+L. This does not close the Main Application window.
The site information remains displayed in the Site Summary window while you use the function buttons.
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16
Contact
The Contact function button enables you to work with contact information.
Figure 14. Contact function button
Chapter 1
Introduction
To select a site, either click on the site to highlight it or enter the line number of the site in the Line field. To
display the site information for the selected site in the Site Summary window, press ENTER or double click on
the site.
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Getting help
MASterMind Monitoring includes online help. You can search for information about a topic using a full-text
search or the glossary. At any place in MASterMind Monitoring, context-sensitive help is available by pressing
F1.
Full-text search
You can use this feature to find all help topics containing specific words. Use the following shortcut:
Shortcut: F1, Search tab
3. Double-click on the topic you want to display in the lower-left section. The topic is displayed in the
right section of the Help window with the words you searched for highlighted. You can also highlight
the topic, and then click Display.
Chapter 1
Introduction
19
20
This chapter provides information to help you understand the flow of data entry,
create a site, assign a system to a site, and place a system in/out of service.
In this chapter:
Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Creating a site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Assigning a system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Placing a system out of service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Placing a system back into service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
22
Concepts
The following concepts and terminology are related to sites and systems
Table 6.
Concept
Definition
Site
The site is the physical location where the alarm monitoring equipment is installed.
System
The system is the panel, located at the site, which will send the alarm signals to the central
station. Multiple systems can be assigned to the same site.
The service company is the company responsible for servicing the alarm system installed at
the site. The installing company is the company responsible for installing the alarm system.
The corporate account is the group of sites for one company that you monitor.
Partition
Partitioning enables you to divide your database into groups of related sites in order to
specify alarm routing parameters. When alarms are routed by partitions, designated users
can only access alarms for the group related sites they have been assigned. For example,
different service plans can be offered with each plan providing different levels of service
based on price. Each of these service plans is a partition.
Site Location
The site location is the location of the site and is used to help determine alarm routing
parameters. Site locations are assigned to dispatch locations and dispatch locations are
assigned to operators. For example, a central station can divide the area of a state into
Northern, Southern, Eastern, and Western regions. Operators can access alarms generated
by sites in a specific location if that site location has been assigned to their dispatch location.
For more information, refer to the sections on dispatch and site locations starting on page
30.
Chapter 2
Sites and Systems
Creating a site
Figure 18. Site Lookup Window
Purpose
Use this window to create a
new site or access information
for an existing site.
Path: Site
Purpose
Use the Site window to enter
the name, address, phone
number, and other pertinent
site information about the site
receiving the monitoring
services.
Press ENTER to save the new
site.
Note: If you try to save the information in any window without completing all of the
required fields, the application highlights the fields in red and the information is not
saved.
When entering data, use the TAB key to navigate through the fields.
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24
Field
Description
Name (required)
Name of the site. It is important to keep all naming conventions consistent throughout the
application. This will make searching for sites easier.
Address 1 (required)
The address of the site. This address is used as the mailing address if the Mail Address window is not
used.
It is important to keep all address-naming conventions consistent throughout the application. This
will make searching for sites easier.
Address 2
After you enter the name and address, the cursor automatically defaults to the zip code field when
you press the TAB key. The application comes preloaded with the most current zip code data. Enter
the correct zip code and press TAB. The City, State, and County fields are filled automatically.
If the zip code you enter has multiple cities, a pick-list will display where you choose the city and
county that should apply to this site.
Phone 1, Phone 2
Use these fields to enter phone numbers for the site. These numbers do not have to be the same
numbers entered for the contact information. Contacts are explained in the Agencies and Contacts
module. You do not need to enter dashes or parentheses, just the digits. MASterMind Monitoring will
automatically format phone numbers.
Map Book,
Map Page,
Map Coord,
Cross Street
These fields are all used to specify the map source, for example Rand McNally, that specifies detailed
information about the location of the site. The Cross Street field can also be used independently from
the other fields.
Use this field to enter the time zone where the site is located. This entry is used to determine the
correct time for a site relative to the time at the central station.
The entry in this field can default based on the zip code.
DST# (required)
Use this field to designate whether the site observes Daylight Savings Time. For example, 0 (zero) can
be used to represent No (not observed) and 1 (one) can be used to represent Yes (observed).
The entry in this field can default based on the zip code.
Use this field to define the current status of the site. Examples of site status are active or inactive.
You can also specify that each status is displayed in a different color. The site status is displayed in
the Site Summary window.
Indicates the type of site, i.e., whether the site is a residence or a business. The purpose of the site
type is to classify the site for reporting, to provide a template for General Dispatch Instructions, and
to partition alarms to operators for routing. You can also specify that each type is displayed in a
different color.
CS Partition (required)
The purpose of this field is to enable a central station to divide sites into groups for routing alarms.
You must enter a valid CS partition in this field, even if you do not plan on partitioning alarms using
this field. An example of a partition would be Spanish-speaking sites.
Each user must be assigned to at least one CS Partition in order to be able to process and view
alarms.
Site Location
Use this field to enter the region, state, city, or other geographical boundary that defines the general
physical location of the site.
Chapter 2
Sites and Systems
Table 7.
Field
Description
Branch# (required)
Use this field to assign the site to a branch. The branch identified here is typically responsible for
billing the customer for alarm monitoring services.
The entry in this field can default based on the zip code.
Service Company #
Use this field to assign a service company to the site. Service companies can maintain and repair
alarm systems.
The service company can be used as a sorting option for reports generated by MASterMind
Monitoring.
When a job is created for the site, the name and address of the assigned service company is
displayed in the Dispatch Job window.
Installer #
Use this field to assign an installation company to the site. Installers, including related mailing
information, are set up in the Service Company window. Dealers are typically entered in this field.
Corporate Acct
Use this field to assign a corporate account to a site. Corporate accounts, including related mailing
information, are used to group a chain of sites together for reporting purposes and are set up in the
Service Company window.
UDF
UDF stands for User Defined Field. UDFs enable you to add fields for information that you find
relevant to the Site window. User-defined fields can be either free-form or table-driven.
Street#
Use this field to specify the street number of the site address.
Street Name
Use this field to specify the street name of the site address.
Site notes
Figure 20. Site Notes Window
Note: If you are adding a site note for the first time, the Site Note window is
displayed automatically.
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26
Note: Once entered and saved, you must press ENTER twice to view the site note. Or,
you can log out of the site and log back into the site to view the site note.
Whenever you access the site, this note is displayed at the bottom of the MASterMind
Monitoring window. See Figure 5.
Chapter 2
Sites and Systems
Codewords
Codewords are one or two words used for identification purposes by the dispatch operator.
The operator can ask a contact for the sites codewords before performing account activity.
Codewords can also display as part of the site general dispatch instructions in the Alarm
Dispatch window when an alarm is generated using the Site General Dispatch window.
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28
General Information
Figure 24. General Information Window
Site Options
Figure 25. Site Options Window
Chapter 2
Sites and Systems
Mailing Addresses
Figure 26. Mail Address Window
29
30
Assigning a system
The alarm panel used at a site must be assigned to the site using the System window. The System window is
accessed through the Site window using the Systems button. You can assign as many systems to a site as
necessary.
System window
Use the System window to:
Path: Site
If you have multiple systems at
a site, the System Lookup
window is displayed when you
click Systems.
Double-click the system you
want to view/edit to display it
in the System window. Or click
Add to add a new system to
the site.
Chapter 2
Sites and Systems
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32
Field
Description
Use this field to enter the type of alarm system panel installed at the customers site.
Examples of system types are Radionics or Silent Knight.
CS#
Use this field to specify the unique account number assigned to the system. This number can be up
to 20 alphanumeric characters. The central station uses this account number to identify the system.
Primary CS#
Enter the primary central station account number assigned to the site. This field is used if you have
set up a secondary CS number for the account. A secondary CS number is used to group CS
numbers for VRT testing purposes.
Description
This field is displayed in the Site window and contains a brief description of the panel at the site. For
example, Close Captioned TV Monitor.
Monitoring System
This field is used for dispatching across servers. For more information, refer to the MASterMind
Monitoring Dispatching Across Servers Reference Manual.
VRT#
The Voice Response Terminal (VRT) is a number that the alarm service technician enters on the
telephone keypad. This number is used to verify a technician when accessing the account using MAS'
Voice Response Terminal (VRT) software.
For example, a technician who tests a site panel by telephone would call the telephone number for
the VRT terminal and at the prompt enter a user number, a VRT number, and a password in order to
access the VRT.
The VRT is a separate application and server. If necessary, refer to your GE Security consultant for
additional documentation related to VRT use.
These fields are used with systems that use the timer test feature. These fields specify the number of
hours and minutes for the automatic timer interval (ATI) for the test signal.
A timer test is an expected event. The system expects the test to occur at the specified time. If the
event does not occur, an alarm event can be generated. Refer to the Schedules and Supervised
Monitoring module.
In addition, dispatch instructions can be assigned to the alarm event. These instructions are
displayed in the Alarm Dispatch window when the alarm signal is received. See the ATI Late Event#,
ATI Global, and ATI Page fields for more information.
These fields are used to create an alternate ATI if one ATI occurs when the site is opened and another
occurs when the site is closed. Use these fields to specify the number of hours or minutes for the ATI
when the site is closed.
For example, you could specify a standard ATI of 3 when the site is opened and an alternate ATI of 6
when the site is closed. In this example, the test signal is sent 3 hours after opening if no other signals
have been sent and 6 hours after closing if no other signals have been sent.
An alarm event can be generated by the application if the signal is not received. In addition, dispatch
instructions can be assigned to the alarm event. These instructions are displayed in the Alarm
Dispatch window when the alarm signal is received. See the ATI Hours, Minutes, ATI Late Event#, ATI
Global, and ATI Page fields for more information.
Chapter 2
Sites and Systems
Table 8.
Field
Description
ATI Option
Enter the code determining the alternate timer test functionality you want to use for this system. The
following values are valid:
Blank Standard - Uses the Standard ATI regardless of whether the site is armed or disarmed. Any
signal resets the timer test interval.
1 - Alternate When Armed - Uses the Alternate ATI Hours/Minutes when the site is armed, or closed,
and the Standard ATI Hours/Minutes when the site is disarmed, or opened.
2 - Timer Test - Uses the Standard ATI regardless of whether the site is armed or disarmed. However,
the expected Timer Test event must be one that has the TT, Timer Test, process option assigned to it.
The default event is 20 - TIMER TEST. Only this event resets the timer test interval.
3 - Alternate ATI - The operator is prompted when setting the next expected timer test whether to
use Alternate ATI Hours/Minutes as the default for calculating the new time. If they proceed with the
Alternate ATI Hours/Minutes, a secondary ATI Expected Event is set up. The expected event code is
derived from the System Processing Rule/Zone that contains a Process Option with Type ALTATI. If no
alternate ATI hours/minutes are specified on the system, the alternate timer test will still be set up
but the default time will be calculated using standard ATI hours/minutes.
The operator action event logged to event history reflects that a second ATI was set up.
66 - 2-Way Panel Test - A signal is received that satisfies the timer test. In addition to setting up the
next Timer Test Expected Event for that system, this option also resets the Timer Test Expected Event
for all other systems on that site. Contact the GE Security Helpdesk for more information.
Option 1 identifies the panel as armed or disarmed according to System Schedule #1. If you have not
defined a System Schedule #1 for a specific site, this option does not function properly for that site.
This field specifies the event that occurs if the panel does not transmit a timer test signal to the
central station within the timeframe defined in the ATI Hours and ATI Minutes fields. If the panel does
not send the signal, the event defined in this field is generated.
ATI Global
Use this field to specify the global dispatch instructions assigned to an ATI late event, which override
existing global dispatch instructions assigned to that event. For example, you can assign global
instructions, such as Timer Test Malfunction - Needs Service, that is displayed in the Alarm Dispatch
window if an ATI late event occurs.
If you are using global dispatch instructions assigned to an event code in ATI Late Event# field, you do
not need to enter a value in this field.
However, if the site requires global instructions other than those attached to the ATI late event, then
a different set of instructions can be attached using this field.
ATI Page
Use this field to define site-specific procedure dispatch instructions that are assigned to an ATI late
event. These site instructions will display in the Alarm Dispatch window if an ATI late event occurs.
For example, you can assign site-specific instructions, such as Call Owner after 6 p.m. to Arrange
Service Time to handle a necessary maintenance task.
Alternate ID
The Alternate ID field defines another ID that can be used by the central station to identify a system
or a group of systems. You can search for a system using the Alternate ID. This ID is displayed in the
Site Summary window and can be used as search criteria on the Site Lookup window.
Mail Frequency
This field is used to group sites according to how often the site receives the Mail Out Report.
Special
This field is used for special receivers. When you set up your receiver interfaces, GE Security will
instruct you as to whether an entry in this field is necessary. Leave this field blank unless instructed
by GE Security to do otherwise.
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34
Table 8.
Field
Description
This field specifies the length of time a person entering a site has to disarm the alarm panel before an
alarm is activated (for Morse/McCulloh type receivers only).
Typically, no entry is required in this field as most alarm panels are already programmed with this
information.
This field specifies the length of time a person has to exit a site after the alarm panel has been armed
before an alarm is activated (for Morse/McCulloh type receivers only).
Typically, no entry is required in this field as most alarm panels are already programmed with this
information.
This field is used to specify the phone number of a phone line leased from the Telephone Company
that is used by the panel to send signals to the Central station. This field is information only and
MASterMind Monitoring will not format this phone number.
Active Date
The date the panel became active at the site. This can be either the date the panel was installed or
the date the first signal was received by MASterMind Monitoring. If this field is left blank then this
field will be populated with the date the first signal is received.
Inactive Date
This field specifies a reference date that indicates when the central station stopped receiving signals
from the panel. Entering a date in this field does not prevent the site going into alarm status if a
signal is generated. You must place the system out of service to prevent alarm status.
Install Date
This field specifies the date the system was originally installed at the site.
This field may be automatically populated from the MASterMind Business application if you are in a
combined database environment.
This field is used to meet industry standards that apply only in the United Kingdom. Do not enter
anything in this field unless instructed to do so by GE Security.
OOS Category
This field specifies the reason that an alarm system was taken out of service. Out of service means
that the system will continue to generate alarm signals but the site will not go into alarm status and
is no longer displayed for the operator in the Alarm Dispatch window.
When an out of service category is assigned to a system, a description will display in the Site
Summary banner.
OOS Zones
Use this field to select the zones that you want to put out of service. Normally, you would use this
feature to put runaway zones out of service so that the problem could be corrected without
additional alarms coming in from those zones.
This field specifies the date the site was taken out of service. This field is updated when you select
the Go Out of Service button.
Service Plan
The service plan field specifies how labor is billed when this site is serviced. The service plan uses the
Installation Job record information as the default. The Installation Job record was created when the
system was installed.
The Service Job window also uses the service plan as a default value.
Only service plans that are assigned to the same branch as the displayed site are available for
selection in this field.
This field is only used when interfacing with the MASterMind Business Application.
PO Required for
Service?
This field specifies whether a purchase order# is required before a service job can be created. This
field is only used when interfacing with the MASterMind Business Application.
Chapter 2
Sites and Systems
Table 8.
Field
Description
Alarm Confirmation
This field specifies that the system is enabled for two-way audio. This feature enables the dispatch
operator to talk to someone at the site through a speaker in the panel when an alarm has been
generated.
To use this feature, you must set up a phone number in the Panel Phone field. When an alarm is
generated for an event with a service type that uses alarm confirmations, the panel phone number is
the first number on the call list.
Panel Phone
Enter the phone number associated with the phone line the panel uses to dial the receiver. For
example, if you have a system installed at a residential site, this number might be the home phone
number for the site. This information can default from a job that was completed for the customer.
This phone number can also be the number that the dispatch operator can call if the panel is enabled
for two-way audio, which enables the dispatch operator to talk to someone at the site through a
speaker in the panel. If you are using two-way audio, then you must set up MASterMind Monitoring
for the Alarm Confirmation feature. The panel phone number is inserted at the top of the call list
when an alarm is generated at the site for an event with a service type that is enabled for alarm
confirmations.
If you are also using the MASterMind Business application, any changes made to this field are also
updated in that application.
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Chapter 2
Sites and Systems
37
38
This chapter provides information to help you assign agencies to a site, create
contacts for a site, and use a codeword to verify a contact.
In this chapter:
Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Assigning agencies to a site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Creating contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using codewords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
40
Concepts
The following concepts and terms are related to agencies and contacts.
Table 9.
Concept
Definition
Agency
Permit
A permit is issued by an agency, such as a police department, to a site. The permit number is
then used to track the number of times the agency is dispatched for the site. In some cases,
the permit specifies the number of times the agency can be dispatched to the site for false
alarms. In these cases, the agency can charge the site for false dispatches beyond the
number allowed by permit.
Contact
A contact is a person who is called when an alarm is generated by a site. A contact does not
necessarily have access to the site.
Authority
Chapter 3
Agencies and Contacts
Path: Site
If no agencies are assigned to
the site, the Agency Lookup
window is automatically
displayed when you click on
Agency/Permits on the Site
window.
Select Agency
To select an agency for a site, highlight the agency and press the SPACEBAR or click the
Select Agency button. A red checkmark is displayed next to the selected agencies.
Press ENTER to assign the selected agencies to the site. The Site Agencies window is
displayed again with your selections. Press ENTER to save.
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42
Chapter 3
Agencies and Contacts
43
44
Creating contacts
The Contact window is used to record detailed information regarding an individual who has been designated as
a site contact or a service company contact. You can also specify a PIN and authority level for each contact.
You can specify as many phone numbers for a contact as necessary.
Contact window
The Contact window is used to display, change, and add information about the current list of contacts for the
site.
Figure 38. Contact Window
Path: Contact
To add a new contact, click
Contact and then press
CTRL+A in the Contacts
window.
Field
Description
Use this field to enter the last name of the contact. The value in this field is displayed in the Alarm
Dispatch window if the contact is on the call list.
Employee#
This field enables an employee contact to be linked to a current employee record. This enables you
to use existing employees as contacts.
Contact Type
This field defines the business relationship between the Contact and the central station or between a
Service Company Contact and the Service Company.
Service Contacts given the Emergency designation always appear in the Dispatch Job Call List
window. This field is for reference only unless you are medical monitoring.
Chapter 3
Agencies and Contacts
Field
Description
Relation
This field defines the relationship between the contact and the site or the Service Company. For
example, if the contact is the owner of the site, the entry in this field might be Own to indicate Owner.
If the contact is a service technician assigned to a Service Company, then the entry might be TECH
for Technician.
The value in this field is displayed in the Alarm Dispatch window if the contact is highlighted on the
call list.
Authority
Use this field to enter the contacts authority level in regard to a site. This field clarifies the functions
the contact is authorized to perform.
The value in this field is displayed in the Alarm Dispatch window if the contact is highlighted on the
call list.
Start/End
Use these fields to enter the dates of the first and last days that the person named in the Contact
window is a valid contact for the site or service company. The Start field is automatically filled. The
End field should be filled only when the contact is no longer used.
When the end date is reached, the contact is removed from all call lists for the site. The contact is still
displayed as part of the All Contacts display.
To delete the contact, use the Contact Maintenance window.
CS Seq #
Use this field to enter a priority sequence number for the contact. The central station sequence
number enables you to order contacts numerically in the Contacts window and in the call list.
When you select the All CS Contacts option when creating a call list, the contacts are displayed in the
sequence specified in the CS Seq# field. The default value is increments of 10 starting with #10.
Contacts that do not have a CS seq# will not be on a call list. For example, you can leave this field
blank for contacts who open and close a site, but are not called for alarms.
Using increments of 10 enables you to insert a contact between two pre-existing contacts. For
example: If Joe Smith is CS #10, and John Doe is CS #20, then a new contact could be listed as CS
#15.
You can change the CS sequence number in order to change the order of the call lists.
Two contacts cannot have the same CS sequence number.
PIN
The PIN (Personal Identification Number) is assigned to a contact, and is used by the central station
to positively identify a contact. If an alarm is generated, the operator can ask the contact for the PIN
number. If the contact reveals the wrong PIN number, the operator can then alert the appropriate
agency.
Also, the operator can clarify a contacts PIN number before discussing account information with the
contact, by selecting the Verify PIN option from the Function Menu.
The PIN field accepts up to ten alphanumeric characters.
If you change the PIN for a contact that is linked to multiple sites, you are prompted to update the
PIN for all site and/or service company links. If the change is global, select Yes. If the change is sitespecific, select No to change that site only.
The value entered in this field is displayed in the Alarm Dispatch window if the contact is highlighted
on the call list.
Title
Use this field to enter the job title of the contact. This field is information only and is used for
reporting purposes.
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Field
Description
Key?
Use this field to specify whether or not the contact possesses a key to the site.
Y - The contact possesses a key.
N - The contact does not possess a key.
If the contact is highlighted on the call list and the value entered in this field is Y, keys is displayed in
the Alarm Dispatch window. If the value entered is N, there is no reference to keys displayed in the
Alarm Dispatch window.
User ID
Use this field to specify the user number. This identification code is included when the site sends
opening and closing signals to the central station.
The User ID can be up to 6 digits and is created by the technician who programs the panel. When the
User ID sent by the panel matches the ID in the Contact window, the contact name can be displayed
in history.
Two different contacts cannot share the same user ID for a panel.
User ID End
Enter the end date after which time this User ID is no longer valid for this user on this system.
Call List
You can use this field as an alternate method of assigning a contact to a contact list.
GE Security recommends creating contact lists using the Contact Lists window because it allows
more flexibility, is much easier to maintain, and is a more robust method.
Verify?
Enter a Y in this field for this contact to be included on the verification contact list.
Panel Code
Enter the panel code used by the contact for this system.
Contract Signer
Enter Y in this field to indicate that the person named in the Contact window was a signer on the
alarm installing, service, or monitoring contract. When selected, this will display a small document
icon to the left of the contact name in the Contact window.
Enter an N in this field to indicate that the person named in the Contact window was not a signer on
the alarm installing, service, or monitoring contract.
Phone Type
Use this field to specify the kind of phone number you are entering. For example, you might select
HOME, CELLULAR, PAGER, or FAX as the phone type. Use this field to identify the type of phone
number entered in the Phone Number field.
Seq#
Use this field to specify the sequence in which the phone numbers for the contact are called when an
alarm occurs. The seq# is defaulted in increments of 10.
Phone Number
Use this field to enter a valid phone number for the contact. Each contact can have multiple phone
numbers. To add a phone number, place your cursor in the Contact Phones tier of the window and
Press CTRL+A.
You can add as many phone numbers for a contact as necessary.
This field is also used to associate contacts with multiple sites. To associate a contact with another
site, enter just the phone number and then press TAB.
E-Mail Address
Use this field to specify the e-mail address of the contact. Use this field with the e-mail reports
feature. Do not put an email adress in the same line as a phone# because the e-mail address wont
display on the Contacts window.
Chapter 3
Agencies and Contacts
Field
Description
Days
Use this field to specify the days the contact is on the Call List.
The Days field is used with the Only and Except options.
The Only option is used to specify that the Contacts name and phone number is included in the Call
List only on the days entered in the Days field.
The Except option is used to specify that the Contacts name and phone number is not included in
the Call List on the days entered in the Days field.
Enter a day or a series of days using the following codes:
M or MO - Monday
TU - Tuesday
W or WE - Wednesday
TH - Thursday
F or FR - Friday
SA - Saturday
SU - Sunday
SS - Saturday and Sunday
You can enter a space between day codes to separate them or enter a dash (-) between the codes to
indicate a range of days. For example, enter:
MWF - To specify Monday, Wednesday, and Friday
TU TH To specify Tuesday and Thursday
SU-W F To specify Sunday through Wednesday and Friday.
TU-TH SS To specify Tuesday through Thursday, Saturday and Sunday
If this field is blank, the contact is available on all days at all times.
Auto Notify
This field is used with the IVR and Report Server features. IVR is used to set up specific signals that
generate an Auto Notify response. An Auto Notify response is used to automatically call a customer
or a service company when a low priority alarm occurs. The Report Server is used with this option to
fax or e-mail reports.
For more information about IVR, refer to the VRT for MASterMind Monitoring reference document.
For more information about the Report Server, refer to the MASterMind Monitoring Report Server
reference document.
Comment
Use this field to enter any necessary comments about the phone number of the contact. This field is
information only.
Inactive Date
Use this field to specify a date that a phone number becomes inactive. When the number becomes
inactive, it is no longer displayed on the Alarm Dispatch window.
Only/Except
Days/Times
The Only and Except buttons are used with the Days and Times fields to specify the periods when the
contact is available. When you click the Only button and specify a set of days or times, then the
contact is available only on those days and times.
For example, if you click the Only option and specify MWF, then the contact is available only on those
days. If you also specify 8-12 in the Times fields, then the contact is available only on those days and
only at those times.
If you click the Except option and specify the same values in the Days and Times fields, then the
contact is available anytime except MWF between the hours of 8-12.
If this field is blank, the contact is available at all times on all days.
The contact phone number is displayed in the Alarm Dispatch window only during the times that the
contact is available.
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48
Path: Enter an existing phone number in the Contact window, press TAB
You can link a contact to
multiple sites. To link the
contact to another site, enter
the phone number of the
contact when you are creating
the site contacts.
MASterMind locates the
existing contact, and then
displays a message requesting
confirmation that you want to
assign that contact to the site.
All of the contact information
defaults in the new contact
record and is displayed in the
Contact window.
If you change the name or
phone number of a contact
linked to multiple sites, a
warning message is displayed
before the change is saved so
that you must verify that you
want to make the change.
If the contact already on file is
not the same contact, then
press ESC to add a different
one.
Chapter 3
Agencies and Contacts
Viewing contacts
Figure 40. Contacts Window
Path: Contact
After you have created
contacts for a site, use the
Contacts window to display
the information describing
each contact that was input
using the Contact window. Use
the Contacts window to
maintain the current contact
lists.
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50
Note: If you do not want to delete a contact and would rather make the contact
inactive, you can enter an end date in the Contact window instead.
Chapter 3
Agencies and Contacts
Medical contacts
Figure 42. Contact Medical Information Window
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52
Purpose
Specify the search criteria in
one or more of the fields. Press
ENTER to start the search and
all matches found in the
database are then displayed
on the window.
PIN
You can also use the PIN field
on this window to verify a
contact PIN or site codeword.
To validate the individual
contact, enter the site
codeword in the PIN field.
Chapter 3
Agencies and Contacts
Using codewords
Codewords are one or two words used for identification purposes by the dispatch operator. The operator can
ask a contact for the sites codewords before performing account activity.
Figure 44. Site Window, Additional Info
Path: Site
Codewords are associated
with a site and displayed in the
Site Summary window.
Codewords are assigned to a
site in the Site window using
the Additional Info option. A
site can have two codewords
with up to 20 alphanumeric
characters each.
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Path: CTRL+P, Enter a valid PIN, Function, PIN, View contact data
Purpose
After a PIN is verified by an
operator, use this window to
display the contacts authority
parameters.
Chapter 3
Agencies and Contacts
The following table lists descriptions for Verify PIN window option button
Table 11. Verify PIN Window Option Information
Option
Description
Site Contact
Use this button to access the site contacts assigned to the current site.
Installer Contact
Use this button to access the installer contacts assigned to the current site.
Service Contact
Use this button to access the service contacts assigned to the current site.
Corporate Account
Use this button to access the corporate account contacts assigned to the current site.
Codewords
The Codewords option button on the Verify PIN window displays the Codeword Lookup window
where you can view the site's codewords.
Figure 49. Codeword Lookup Window
Use this button to clear the PIN after the user has been verified. The contact name is removed from
the Site Summary window and you can then do another contact search.
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56
This chapter provides information to help you create zones (points of protection)
at a site, assign events to zones, create general instructions for a site, create
procedural instructions for zones, link instructions to events or zones, create call
lists, define call list detail, maintain related setup windows, and select system
options.
In this chapter:
Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Standard event codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Zones (points of protection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Dispatch instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Creating a call list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
58
Concepts
The following concepts and terminology are related to zones and dispatch instructions.
Table 12. Concepts and Terminology
Concept
Definition
Zones
A zone can be a point or area of protection, an event such as a restore that is scheduled to
occur, or signal related to the current equipment status such as a low battery.
Dispatch Instructions
Dispatch instructions are created in the Procedures window and the Site General Dispatch
window and are displayed in the Alarm Dispatch window. Dispatch instructions inform the
dispatch operator how to handle an alarm and provide a call list.
Events
Call List
A call list is a list of the agencies and contacts assigned to a site that are contacted when a
site has generated an alarm. Call lists are assigned to procedural instructions. The call list is
displayed in the Alarm Dispatch window.
Chapter 4
Zones and Dispatch Instructions
Description
**01
Undefined Signal
**02
Bad Transmission
**03
Unknown Account
**04
**05
**06
**07
**08
Processing Error
**11
**12
**13
**14
**15
Redundancy Problem
**16
**17
**18
**MSG
59
60
Description
Priority
15
CANCEL / ABORT
37
20
TIMER TEST
250
100
FIRE - COMMERCIAL
10
110
FIRE - RESIDENTIAL
10
200
HOLDUP / DURESS
20
210
PANIC
20
300
MEDICAL
30
350
35
400
BURGLARY ALARM
40
500
ALERT !
50
600
TROUBLE
60
700
LOW BATTERY
70
800
80
850
TROUBLE
60
1999
Contact Verified
2000
RESTORE
150
Using a limited number of alarm event codes can improve system management by making it easier for data
entry and operators. A limited number of codes can enable quicker responses to alarms because operators have
only a limited set of codes to learn.
Chapter 4
Zones and Dispatch Instructions
Creating zones
Use the following steps to create zones:
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Path: Zones
Zones
Use the Zones button to
display the System Zones
window.
Purpose
Use the System Zones window
to add, modify, or delete zones.
Double-click or press CTRL+A
in the upper tier to add zones
using the Points window.
Double-click in the
upper tier to add zones
in the Point window.
Chapter 4
Zones and Dispatch Instructions
Field
Description
Point (required)
The value in the Point field enables the panel to identify the origin of the alarm signal. For example, a
panel might be programmed to indicate that point 3 is a motion detector. The panel can then specify
that a motion detector is the origin of the alarm signal. The panel then transmits the zone
information to the central station.
The points assigned to a site are determined by the system type (or panel) and how it is programmed
by the installer. You can assign as many points as necessary; however, each point must have a
different alarm state.
The value entered in this field is also displayed in the Alarm Dispatch window.
State (required)
This field indicates the status of a zone when it is tripped. For example, a zone with a state of Alarm
signifies that an alarm is generated if the zone is tripped. The Zone Status window displays the
current status of the site.
This field defaults to A for Alarm state. You can enter multiple alarm states for the same zone. For
example, you can create one entry for point 1 with the default of A and you can then create another
entry for point 1 with a state of T (Trouble).
The possible values for this field are:
A Alarm
ARM Arm
B Bypass
D Disarm
N Not used
R Restore
T Trouble
U Unbypass
Equipment Type
The protection device that is used for monitoring. A smoke detector and a door sensor are examples
of equipment types. This information is optional and is used for the floor plan feature.
Equipment Location
This field specifies where the protection device has been placed.
The four-character value entered in this field is also displayed in the Alarm Dispatch window.
Comment
This field is used to further describe the location of the equipment. Up to 50 characters can be
entered in this field.
The value entered in this field is also displayed in the Alarm Dispatch window.
Group
This field is used to assign the point to the specified alarm group. Alarm groups enable you to
organize points according to their location. For example, you can create an alarm group for all of the
points that monitor doors with different open and close times.
Alarm groups are created in the Alarm Groups window, which is accessed from the Alarm Groups
option button on the System Zones window.
Groups are also referred to as areas on some systems.
Event (required)
The type of alarm signal assigned to the zone. Events can describe several types of alarm signals,
such as:
A signal that indicates the site is in alarm. For example, you can assign event 400 to Burglary.
A signal to indicate there is a problem with the system. For example, you can assign a Low
Battery event to one of your points.
The value entered in this field is also displayed in the Alarm Dispatch window.
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Field
Description
Restore
This field is used to indicate whether a zone must be restored after it has entered alarm status before
it is fully cleared. For example, you might have a zone for a fire alarm. The fire detection device
assigned to that zone must be reset (either manually or automatically) after it has sent the initial
alarm signal. Resetting that fire detection device sends another signal to the central station. This
second signal indicates that the zone has been restored.
Y - the zone requires a restoral.
N - the zone does not require a restoral.
For more information about restorals, see the Intermediate Dispatching module.
Chapter 4
Zones and Dispatch Instructions
Path: Zones
The zones are displayed in the
upper tier of the window and
are created in the Points
window. The bottom tier
contains the scheduled open
and close events. These
events are specified in the
Open/Close window.
To create new zones or open
and close events, position the
cursor in the appropriate tier
and enter CTRL+A or press the
ENTER key.
To modify current zones or
open and close events, either
double-click on the zone or
event or highlight the item and
press ENTER. Open/Close
events are explained in the
Schedules and Supervised
Monitoring module.
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Chapter 4
Zones and Dispatch Instructions
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Dispatch instructions
There are three types of dispatch instructions:
General instructions provide general information about the site, such as directions to the site or that a
dog is at the site. General instructions are specific to that site and are displayed for the dispatch
operator at all times.
Global instructions provide specific dispatch instructions for an event. Global instructions consist of
one set of instructions linked to an event that are not specific to a site.
Procedural instructions provide dispatch instructions for one or more zones at a specific site.
Procedural instructions override global instructions and are linked to zones at a site.
Note: Each type of dispatch instructions can include temporary instructions. Note that temporary instructions are not
automatically deleted from the database when they expire.
Chapter 4
Zones and Dispatch Instructions
Path: General
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Chapter 4
Zones and Dispatch Instructions
Path: General
To create temporary general
dispatch instructions, click the
Add Temporary button.
If set up already, this
button activates the
template.
If a template has not been
created, the dispatch
instructions area remains
blank.
Only/Except
Select only if you want these instructions
to display Only on the days checked or
all days Except on the days checked.
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Path: Procedure
To create a new set of
procedures, press CTRL+A.
Page
This field is automatically filled
with a new page number and
is used to specify the page of
procedural dispatch
instructions assigned to the
zones. The value in this field is
also displayed under the Page
column on the Dispatch Zones
window.
Continue Page
Use this field to connect these
instructions with another page
of procedural instructions.
When the site goes into alarm
for this type, the page entered
in this field is displayed using
the Page List button on the
Alarm Dispatch window.
Edit Instructions
Use this button to create the
dispatch instructions. See
Figure 62 on page 73.
Link Zones
Click this button to access the
Dispatch Zones window and
link a page of dispatch
instructions to one or more
zones. See Figure 64 on
page 74.
Edit Call List
Use this button to add a call
list to the procedures. See
Figure 63 on page 73.
Chapter 4
Zones and Dispatch Instructions
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Chapter 4
Zones and Dispatch Instructions
Path: Procedure
To create temporary
procedures, click Add
Temporary.
Effective/Expire Date and
Time
Use the fields at the top of the
window to specify the days
and times that the temporary
instructions are effective.
Edit Instructions
Use this button to create the dispatch instructions. See Figure 62 on page 73.
Edit Call List
Use this button to add a call list to the procedures. See Figure 63 on page 73.
Press CTRL+S twice to save the temporary instructions.
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Option
Description
Premise
Use this option to add the premise to the call list. The phone numbers for the premise default from
the Site window.
Agency
Use this option to add an agency to the call list. When the Agency Type Lookup window is displayed,
select an agency type, such as Fire or Police. Based upon the selected site type, the name and
number of the agency defaults from the Site Agencies window.
Installing Company
Use this option to add the installing company to the call list. This option adds the name and phone
number of the service company named as an installer in the Site window.
CS Contact(s)
This option displays the Contact Lookup window, where you can add a specific contact or a group of
specific contacts to the call list. You can select contacts and put them in any order. This option is
available only when you create procedural instructions.
The CS Contact(s) button is also used to access the Contact Lookup window. This window includes
radio buttons that are used to list the site, service company, installation company, and corporate
account contacts for the site.
All CS Contacts
This option adds all active contacts that have a CS sequence number listed in the Contact window to
the call list. The contacts are added to the call list according to the CS sequence numbers defined in
the Contact window.
Service Company
This option adds the service company linked to the site to the call list.
Corporate Account
This option adds the corporate account record linked to the site to the call list.
This option adds all contacts defined for the installation company linked to the site to the call list.
Chapter 4
Zones and Dispatch Instructions
Option
Description
This option adds all contacts defined for the service company linked to the site to the call list.
This option adds all contacts defined for the corporate account linked to the site to the call list.
Contact List
Use this option to select contacts based on the assigned contact list. A contact list is defined on a
site's Contacts window.
Clear List
This option clears all contacts from the Call List window.
Move Entry
This option displays the Call List Lookup window, where you can copy a call list that applies to one
page of dispatch instructions to another page of dispatch instructions. For example, you can use the
same call list for Burglary and Medical dispatch instructions. If you have already created a call list for
Burglary, then you can copy this call list to the Medical dispatch instructions.
Call Detail
Select this option to access the Call List Detail window where you can define the availability of a
contact on a call list.
Phone Type
Save
This option must be used to save the call list. The call list is then assigned to a page of dispatch
instructions and the corresponding service type. Click on this button when you have defined your
call list.
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80
Concepts
The following concepts and terminology are related to intermediate dispatching
Table 15. Concepts and Terminology
Concept
Definition
Supervised Monitoring
Supervised monitoring is monitoring a site with a set schedule for the days and times the site
is opened (disarmed) and closed (armed).
Open/Close Events
Open/close events are events that send signals to the Central Station to indicate when the
site is opened (disarmed) and closed (armed). These events are created in the Event setup
window and assigned to schedules in the Open/Close window.
Expected Events
Expected events are events that are scheduled to occur at certain times. Open and close
events and ATI events are considered expected events.
Irregular Event
An irregular event is an event that occurs outside the normal site schedule. For example, a
site might be scheduled to open from Monday to Friday. If the site opens on a Saturday, that
opening event would be considered an irregular event.
Failed Event
A failed event is an expected event that is scheduled to take place but that has not occurred.
For example, a site might be scheduled to close at 6:30 p.m. If the site has not closed by 6:31,
the failed event is generated by the application.
Site Schedule
A site schedule, or system schedule, is a schedule that applies only to a specific site. The
schedule is created only for that site and is not used by any other site. Multiple schedules can
be created for a site.
Global Schedule
A global schedule is a schedule that can be linked to several different sites. The schedule is
created with the intention that multiple sites will use that schedule. Corporate accounts, for
example, often make use of global schedules so that all offices open and close at the same
time.
Chapter 5
Schedules and Supervised Monitoring
Concept
Definition
An early open event is an event that occurs when a site opens, but opens earlier than
allowed by the assigned schedule. For example, if a monitored site is scheduled to open at
0630 and opens at 0500 then MASterMind Monitoring creates an early open event for that
site. Depending on how the schedule is set up, an alarm may or may not be generated.
An early close event is an event that occurs when a site closes, but closes earlier than
allowed by the assigned schedule. For example if a monitored site is scheduled to close at
2100 and closes at 2000, then MASterMind Monitoring creates an early close event for that
site. Depending on how the schedule is set up, an alarm might or might not be generated.
A late open is an event that occurs when a site opens, but opens later than allowed by the
assigned schedule. For example, if a site is scheduled to open at 0630, but does not open
until 0930. Depending on how the schedule is set up, an alarm would be generated at 0930. If
you want to be notified by alarm if a site does not open on time, then a Fail To Open event
should be used.
A late close event is an event that occurs when a site closes, but closes later than allowed by
the assigned schedule. For example, if a site is scheduled to close at 2100 but does not close
until 2300, depending on how the schedule is set up, an alarm would be generated at 2300. If
you want to be notified by alarm if a site does not close on time, then a Fail To Close event
needs to be used.
Early and late events will set up the next expected open or close. Special handling of these is
not necessarily required from Dispatch Operators.
Fail to Open/Close events are generated by MASterMind Monitoring when it does not receive
an Open/Close from the monitored site. Special handling of these alarms is required of these
signals and will be discussed in the Intermediate Dispatching module.
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82
Site-Specific Schedules
Temporary Schedules
Global Schedules
Holiday Schedules
Path: Schedules
Purpose
The System Schedule window
is used to create or modify a
sites schedule.
The Day Code field enables you
to assign a template of default
open and close times to the
schedule.
The open and close times
included in a schedule can
occur after midnight. See
Figure 69 on page 84.
This is an example for creating
a site-specific system
schedule. You can also create
a global schedule.
Field
Description
Schedule#
Comment
A description of the schedule or other relevant information. For example, Permanent Schedule.
A window of time that the site can either open or close earlier than scheduled without generating an
alarm. You can specify whether an alarm is generated if the signal occurs outside the scheduled
window and also assign procedural or global dispatch instructions.
Chapter 5
Schedules and Supervised Monitoring
Field
Description
Alarm?
This field specifies whether an alarm is generated when the open or close event occurs outside of the
specified time window.
Page
Global
These fields are used to assign procedures or global dispatch instructions to the schedule. These
dispatch instructions override the instructions assigned to the event in the Event setup window.
A window of time that the site can either open or close later than scheduled without generating an
alarm. You can specify whether an alarm is generated if the signal is received outside the specified
period and also assign procedural or global dispatch instructions.
A code that indicates what actions, if any, should be taken if a scheduled open or close event does
not occur.
In MASterMind Monitoring, a fail event generates an alarm when the site fails to open or close at the
scheduled time.
When the response code value for the events entered in these fields indicates Operator Always (O),
alarms are displayed in the Alarm Dispatch window when the site does not open or close.
Day Code
The day code acts as a template you can use to specify default times when the site opens and closes.
One Open?
One Irregular Open?
Field
Description
Add Temporary
This button is used to create one or more temporary schedules that extend over several days. When
a temporary schedule is created, the dates that the schedule is valid must be specified.
Show Permanent
This button is used to exit the temporary schedule and view the permanent schedule. This option
button is active only when a temporary schedule is in view.
Previous Temporary
This button is used to view any previous temporary schedules if more than one temporary schedule
exists.
Next Temporary
This button is used to view any previous temporary schedules that are more recent than the
schedule selected with the Previous Temporary button if more than one temporary schedule exists.
Holidays
This button is used to select and modify the schedule for all observed holidays. Assign a holiday list
using this button.
Clear Days
Select this option to clear the times from the days of the week fields at the bottom of the System
Schedule window. Once you have selected this option, you must re-enter the correct days or use a
day code you have created to enter days in these fields.
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84
Path: Schedule
Open/Close Times
If a site closes past midnight,
you can enter the open and
close times as shown in this
figure.
Chapter 5
Schedules and Supervised Monitoring
Path: Zones
Purpose
The System Zones window lists
all zones and corresponding
events, including open and
close events that have been
set up for a site.
The bottom section of the
System Zones window displays
the open and close
information for sites that
participate in supervised
monitoring.
To add an open/close event for
a site, highlight the open/close
section of the window and
then enter CTRL+A to enter
Add mode. This displays the
Open/Close window.
Click Yes to confirm you want
to add open/close events.
Press CTRL+A to add a new event for a zone with existing open/close events.
Each time an open or close signal is received, the event codes specified in the Open Event
and Close Event fields tell MASterMind Monitoring what action to take. For example, the
OPEN and CLOSE Verify Schedule events indicate that the application will check the open and
close times on the schedule to make sure they are opening or closing at the right time.
Press ENTER to save the open/close events. A warning is displayed. See Figure 73 on
page 87.
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86
Field
Description
Group
Alarm groups are used to organize different open and close schedules for different parts of the same
site. For example, a three-story building can have a different open and close schedule for each floor.
You can group the alarms by floor: the first floor can be designated Alarm Group 1, the second floor
Alarm Group 2, and the third floor Alarm Group 3.
Schedule #
The number of the system schedule used to monitor open and close activity. The schedule number
defaults to 1. This will override a global schedule. The specified schedule was created using the
System Schedule window.
Global Schedule
The name of the global schedule used to monitor open and close activity. The specified schedule was
created using the Global Schedule setup window.
Alternate CS #
The alternate central station number of a site. The alternate CS# serves to pinpoint the location of
an alarm signal originating from one of a group of sites. For example, a shopping mall owner can
provide a mall with Fire monitoring, and the entire mall would be assigned one CS#. However, each
renter in the strip mall can opt to monitor for Burglary; each store would then be assigned an
alternate CS# in addition to the CS# assigned by the mall owner. If a zone is tripped, the CS# for the
entire mall is sent to the central station; however, the alternate CS# assigned to a zone pinpoints the
specific store at which the burglary occurred.
Use this field to either create or specify the open event for a site. Select an open event with the same
response code as a close event. The open and close events are then expected events.
Use this field to either create or specify the close event for a site. Select a close event with the same
response code as an open event.
Comment
Use this field to enter a description of the open and close schedule. For example, you can designate
the open and close schedule as the Permanent Schedule.
Chapter 5
Schedules and Supervised Monitoring
Path: Zones
After you save the open/close
events, they are displayed in
the lower tier of the System
Zones window.
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88
This chapter describes the basic tasks for dispatching alarms in MASterMind
Monitoring.
In this chapter:
Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Viewing the Alarm Buffer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Alarm Summary window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Retrieving an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Viewing the Alarm Dispatch window . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Dispatching an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Full clearing an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
90
Concepts
The following concepts and terminology are related to basic dispatching
Table 19. Concepts and Terminology
Concept
Definition
Alarm Buffer
The alarm buffer is a window that displays all systems currently in alarm status. The window
is used as a managerial or supervisory tool to monitor alarm activity. Alarms can also be
dispatched from the window.
By default:
Alarms are displayed according to priority, from the highest priority to the lowest
priority.
The alarm buffer is refreshed (updated) every ten seconds.
Call Disposition
A call disposition is the outcome, or result, of a call the dispatch operator makes to a site,
agency, or other contacts on the call list in response to an alarm. Examples include No
Answer and Contacted. Call dispositions can be logged to the event history for the site.
Full Clear
A full clear is an operator action that enables the dispatch operator to finalize the alarm
event. Performing a full clear removes the site from alarm status and removes the alarm
from the Alarm Buffer window.
Chapter 6
Basic Dispatching
A range of priorities
Whether the alarms have been delayed or partially cleared
A refresh interval. You can also determine how many seconds you want to elapse before the window
refreshes its display. The maximum amount of time is 120 seconds. If this field is left blank, it will not
automatically refresh.
Whether the alarms are currently being worked by operators
The number of alarms. Check the First 100 box to specify you only want to view the 100 rows.
Uncheck the box to view more than 100 rows.
The alarms are listed in the window based on the specified criteria. If you do not specify search criteria, then
all alarms are listed. The default is to list alarms in order starting with the highest priority, the time the alarm
was received.
Note: Alarms generated from different zones on the same system do not generate separate alarm eventsonly the highest
priority will be available to the dispatch operator. However, alarms generated from separate systems at the same site do
generate separate alarm events.
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92
Field
Description
High Priority
Use the High Priority field to restrict the alarms displayed in the Alarm Buffer window. Specify the
highest priority level to include in the display in this field. For example, if the entry in the High Priority
field is 5, then alarms with a priority level equal to or lower than 5 (5 and any number greater than 5)
are displayed. Alarms with a priority level higher than 5 (0-4) are not displayed.
The High Priority field can be used with the Low Priority field to restrict the alarm display to the range
between these two fields. For example, if the entry in the High Priority field is 5 and the entry in the
Low Priority field is 40, then only alarms with a priority level between 5 and 40 are displayed in the
Alarm Buffer window.
Low Priority
Use the Low Priority field to restrict the alarms displayed in the Alarm Buffer window. Specify the
lowest priority level to include in the display in this field. For example, if the entry in the Low Priority
field is 40, then alarms with a priority level equal to or higher than 40 (40 and any number lower than
40) are displayed. Alarms with a priority level lower than 40 (41 and higher.) are not displayed.
The Low Priority field can be used with the High Priority field to restrict the alarm display to the range
between these two fields. For example, if the entry in the High Priority field is 5 and the entry in the
Low Priority field is 40, then only alarms with a priority level between 5 and 40 will display in the
Alarm Buffer window.
Corporate Account
Enter a Corporate Account number in this field to display only those alarms that are related to a
specific Corporate Account in the Site window.
Installer
Enter an Installer number in this field to display only those alarms that are related to a specific
Installer. This number is assigned in the Site window.
Agency#
Enter an Agency number in this field to display only those alarms that are related to a specific
Agency. If the Agency number is unknown, press the F2 key to access the Agency Lookup window.
Enter search criteria in the Agency Lookup window to find the necessary agency.
This number is assigned in the Site window.
Branch#
Enter a Branch number in this field to display only those alarms that are related to a specific Branch.
This number is assigned in the Site window.
Chapter 6
Basic Dispatching
Display Option
Description
Unclaimed Only
Delayed Only
Select this option to display only those alarms that have been partially cleared.
This option can be used with the High Priority, Low Priority, Corporate Account, Installer, Agency#
and Branch# fields to further limit the display. For example, to restrict the list of displayed alarms to
only partially cleared alarms that are associated with a specific Installer, select this option and enter
an Installer number in the Installer field.
All
Refresh Interval
Use this option to specify the amount of time (in seconds) that will elapse before the window display
is refreshed. The default value is 10 seconds. To extend the refresh interval time, enter a number
higher than 10 in this field. Entries lower than 10 are not valid.
Exclude Worked
Select this option to display only those alarms that have not had any action taken to resolve them.
These are alarms that are not currently being worked from the Alarm Dispatch window.
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94
Field
Description
Active
The number of systems in alarm whose priority is equal to or higher (lower number) than the
specified priority.
Total
The total number of active alarms in all systems for the central station not including delayed alarms.
The total does not reflect CS partitions, alarm groups, dispatch locations, or anything "filtering"
alarms on the mini-buffer or alarm buffer lookup for a particular operator. You can specify if this total
includes all active alarms including those currently being dispatched, so not in the Alarm Buffer, or
only those active alarms in the Alarm Buffer.
Unclaimed
The total number of active alarms to which no dispatch activity has occurred.
Delayed
Filtered
The count of all delayed alarms where there is also a Delay Option specified for the event that
generated the alarm.
Priority
The total number of alarms in the alarm buffer with a certain priority.
Chapter 6
Basic Dispatching
Retrieving an alarm
To retrieve the next alarm in the queue for dispatching, display the alarm using one of the following methods:
Select Function, Next Alarm or press CTRL+N to retrieve the next alarm with the highest priority.
If you are using the Auto Feed Option, then the next alarm is automatically displayed when the current
alarm is cleared. For more information about the auto feed option, see the System Security module.
Select Function, Alarm Buffer or press SHIFT+F9 to display the alarm buffer. Double-click an alarm
or press ENTER to access the Alarm Dispatch window for that system.
Click on the Dispatch function button when the current site is in alarm.
When you retrieve an alarm, the site summary information is updated and the Alarm Dispatch window is
displayed. Use the Alarm Dispatch window to view information about the alarm, log operator actions, and
perform the actions necessary to resolve the alarm.
Note: Only one operator at a time can dispatch an alarm. The system does not allow multiple operators to dispatch the same
alarm. Other operators can access the alarm, but only in the VIEW ONLY mode of the Alarm Dispatch window.
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Global or Procedural
Dispatch Instructions
Chapter 6
Basic Dispatching
Option
Description
Page List
Use this option to display the Relevant Dispatch Pages window. This window lists all global and
procedure dispatch pages associated with the service type, site type, or site status. Double-click on
the page you want to view.
The global or site call list displays in the upper-left corner of the Alarm Dispatch window. Global or
procedural instructions are displayed in the lower-right corner of the Alarm Dispatch window or in a
pop-up window.
Figure 81. Relevant Dispatch Pages Window
Instructions
The Instructions button is used to display dispatch instructions in a movable pop-up window. The
pop-up window displays the Global or Procedural dispatch instructions that are in effect for the site
at the time the button is selected. Select the title bar of the pop-up window and drag the window to
any location on the screen.
This button is active when you have set up the system option in MASterMind Monitoring to not show
any dispatch instructions initially.
General Temp/
General Perm
The General Temp button is used to display any temporary site general dispatch instructions.
The General Perm button is used to display permanent site general dispatch instructions in the
upper-right corner of the Alarm Dispatch window.
This option switches between General Perm and General Temp. When General Perm is selected, the
button display changes to General Temp Option.
ServCo Inst
The ServCo Inst button is used to display the Service Company Dispatch Instructions window. This
window includes any instructions related to the service company for the site.
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98
Option
Description
Temporary/
Permanent
The Temporary button is used to display any temporary procedures that have been defined for the
site.
The Permanent button is used to display the permanent global or procedural dispatch instructions
and call list in the Alarm Dispatch window. The call list is displayed in the upper-left corner of the
Alarm Dispatch window. Dispatch instructions display in the lower-right corner of the Alarm Dispatch
window or in a pop-up window.
If Permanent is not visible, either the permanent instructions are already displayed, or they do not
exist for the site.
This option switches between Permanent and Temporary. When Permanent is selected, the button
display changes to Temporary.
Specific Page
The Specific Page button is used to access both procedural page instructions and global page
instructions. When you click on this button the following window is displayed.
Figure 82. Specific Page Window
This option is usually used when multiple alarms are received from the same sitethis enables you to
switch to another page of dispatch instructions for different types of alarms.
System Info/Call List
This button displays the additional system information that was defined in the System Additional
Information window.
Toggle between the System Info button and the Call List button to display the necessary
information.
Both the system information and the call list detail display in the same middle left tier.
General Info
The General Info button is used to display the site information assigned in the Site window. General
information can include details about the site not specified in the instructions or any additional
procedural information.
Chapter 6
Basic Dispatching
Dispatching an alarm
Dispatch operators use the Alarm Dispatch window to:
Note: When selecting an agency from the call list, the application pauses at the Agency
General Information window if there is general information associated with that agency.
This enables the operator to read the general information before continuing with dispatch.
You can click Resume Dispatch or press ENTER to display the Call window and continue to
call the agency and then record a call disposition.
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100
Field
Description
Reference ID
Enter an identification name or number for the agency contact that authorized an operator action.
This entry could be a badge number that identifies the contact. The ID is logged in the sites event
history. For an agency, this field can be used to log the badge# of the dispatcher contacted.
Event
Use this field to enter the operator action event that is recorded in the sites event history in response
to an alarm. For example, you might select the operator action of Dispatch Police or Dispatch Fire.
Comment
Use the Comment field to enter any necessary information about the operator actions. Comments
are recorded as part of the event history.
Full Clear?
Use this field to specify whether the alarm is fully cleared and no further operator actions are
required. A full clear removes a site from alarm status.
Delay Minutes
Use this field to delay an alarm signal after it has been received by the Central Station and partially
cleared by an operator. For example, an operator can dispatch police in response to a burglary, but
might be unable to reach any other contacts. The operator can then assign a lower priority to the
alarm signal, and delay the alarm signal to attend to higher-priority alarms. At the end of the
specified number of minutes, the alarm signal is displayed again.
New Priority
Use this field to change the alarm priority of an event when partially clearing it.
Disposition
Use this field to record the outcome of the alarm. The value in this field can be changed in the event
history.
Suppress Minutes
Use this field to specify the number of minutes that you want new alarms for the current zone in
alarm blocked.
Use this field to specify whether new alarms are blocked for all zones at the site currently in alarm or
just new alarms for the specific zone currently in alarm.
Y - New alarms are blocked for all zones at the site.
N - New alarms are blocked only for the zone currently in alarm.
Chapter 6
Basic Dispatching
3. When you select Yes, the alarm is cleared and the operator action is recorded to the sites event history.
If you select Cancel, you are returned to the Operator Action window.
The operator action event can be set to full clear by default.
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Path: History
All site activity is displayed,
including alarm events, open
and close events, operator
actions, operator comments,
and the expiration date and
time for system tests.
For example, you can display
all alarms for a site that were
generated within a specific
time frame. You can also
review the operator actions
taken in response to these
alarms.
Service Type
Use this field to display event
history for a specific service
type.
The following display options are available in the top level of the window
Group by CS# Use the option to view a sites event history for the central station account
number of the current system. In order to use the Group By options, the Alarm Incidents
option cannot be selected.
Group by Site This option enables you to display the event history for all systems assigned
to the selected site. In order to use the Group By options, the Alarm Incidents option should
not be selected.
Alarm Incidents This display option shows alarm events, open and close events, operator
actions, operator comments, and the expiration date/time for system tests in the lower tier
for the alarm selected in the top tier. All recorded activity is displayed in the lower tier as
shown in Figure 87 on page 103,.
Log Order This option enables you to reverse the order of the alarm display and display
alarms, operator actions, and call dispositions together as they occur.
Chapter 6
Basic Dispatching
Figure 87. Event History Window, Alarm Incidents and Log Order Options
Path: History
The top tier of the window lists
the event details, including the
type of event. These are
separated by the unique alarm
incident.
All actions performed on the
highlighted alarm are
displayed in the lower tier.
Purpose
Use this window to add
comments to a sites event
history. Operators can
manually select a commonly
used message to default in the
comment field.
Press ENTER to save the
message. The comment is
then displayed in the Event
History window for the event.
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Path: History
The comment is displayed in
the Event History window.
If a site is no longer in alarm,
you can view the comments by
unchecking the Alarm
Incidents box.
Path: History
You can find an incident# for
an alarm in the Event History
window.
Use the scroll bar in the upper
tier to scroll to the right and
view the incident#.
Change Disposition
Use this button after an alarm
has been fully cleared to
reflect a change in the alarm
status. For more information
on changing the disposition of
an alarm, refer to the
Reference module in the
MASterMind Monitoring Guide
to Implementation workbook.
Chapter 6
Basic Dispatching
Operators can select the alarm from the Alarm Buffer window and display it in the Alarm Dispatch window in
order to record dispositions and other information related to the signal. All recorded information is added to
the sites event history.
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108
Concepts
The following concepts and terminology are related to intermediate dispatching
Table 25. Concepts and Terminology
Concept
Definition
Expected Events
An expected event is an event that has been planned to occur within a specified time. For
example, you might create open and close events that send signals to the central station
when the site is opened (disarmed) and closed (armed). These events are assigned to
schedules in the Open/Close window. Additionally, timer tests and restores that are expected
from a sites panel are considered expected events.
Partial Clear
A partial clear is an operator action that enables you to put an alarm on hold. When you
partially clear an alarm, you will assign it a lower priority and specify a number of minutes
that the alarm is displayed. This will enable you to attend to higher priority alarms until the
initial alarm can be fully cleared.
Delay minutes refers to the duration of time that will elapse before a partially cleared alarm
is displayed again in the All queue of the Alarm Buffer window. When an alarm is delayed, it
can only be accessed from the Alarm Buffer window when you use the Delay Only button.
Alarm Disposition
The alarm disposition is the outcome or result of the alarm. Examples include Real Alarm,
False Alarm, or Confirmed Alarm. The disposition is logged to history and can also be
changed in history.
System Test
A system test is a way to generate alarms in order to test the system readiness. A system test
does not cause the site to go into alarm. You can test either a list of zones or the entire
system. You can also specify the duration of the system test. Once the test is finished, any
subsequent alarms generated by the site cause the site to go into alarm.
Restores
A restore, also referred to as a restoral, is an event sent by the panel to indicate that a tripped
zone has now been reset to its previous state. Any zone can require a restore. For example,
you might assign a restore to a zone that corresponds to a smoke detector. Once a fire alarm
has been sent, that smoke detector might then need to be manually reset before the fire
alarm can be fully cleared. When the smoke detector is reset, a restore event is sent to the
Central Station.
A restore is an expected event. If a zone is set to require a restore and the restore is not
received, MASterMind Monitoring generates an alarm.
Chapter 7
Intermediate Dispatching
To change a date and time on a schedule, highlight the date and time using the arrow keys
and press ENTER. The fields at the bottom of the window are displayed.
Press ENTER to save the schedule change. The Schedule View window is updated with the
changed open/close time and expected event.
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110
Option
Description
In/Out Open
Use this button when an expected open event has not occurred and the site calls in to inform you
that they are opening at that time. The Open time in the View Schedule window changes to reflect
the current time and the Get Closing Time window is displayed to request any changes in the closing
time for the site.
Use this window when the site intends to remain open, or have personnel remain at the site to
perform such tasks as inventory, to clear the expected close event for that day and the expected
open event for the following day. These two fields are cleared in the View Schedule window and the
next expected event is the close event for the following day.
No Open Today
Use this button when the site will remain closed for the entire day. The open and close events for the
day are cleared and the next expected event is the open for the following day.
Use this button when the site plans on opening at a time that is later than the expected opening time
but that is also not the current time. When the Get Opening Time window is displayed, enter the new
time. The Open field is changed to reflect the new opening time and the Close field is unchanged.
No Close Today
Use this button when the site does not plan to close. The expected close event for the current day
and the expected open event for the following day are cleared. The next expected event is the close
event for the following day.
Use this button when the site plans on staying open later than scheduled. When the Get Closing Time
window is displayed, enter the new closing time. The Close field is updated with the new time.
OK Open/Closed Today Use these buttons to override the open and close times for the site.
Chapter 7
Intermediate Dispatching
Path: Dispatch
From the Alarm Dispatch
window, access the Schedule
View window from the Action
menu.
Click either the Change Next
Open, OK Open, OK Close, or
OK Open/Change Next Close
buttons. In this example, a Fail
to Close was received so
Change Next Open is used.
Enter the date and the new
time that the site will either
open or close.
Press ENTER.
It is important to enter the new
open or close time in the
Schedule View window;
otherwise, the alarm cannot
be cleared.
If the next open or close time
remains the same as
scheduled, select either OK
Open or OK Close to full clear
the alarm without having to
enter a new open/close time.
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112
Timer tests
Figure 96. Automatic Timer Tests
Chapter 7
Intermediate Dispatching
Path: Status
Purpose
The Zone Status window is
used to view the current zone
statuses on a system.
The lower tier of the Zone
Status window displays
expected events based on the
schedule. Expected events are
open and close events,
restorals, timer tests, and
tests. Timer Test events are
set up for a site in the System
window.
The upper tier of the Zone Status window displays the following:
Group
Displays the group to which the zone is assigned.
Zone
Displays all zones and all open and close zones.
Status
Provides information about the current zone status using the following:
OOS - This column indicates whether the zone is currently out of service.
OT - This column indicates whether the zone is currently on test.
AS - This column indicates whether alarm suppression for the zone is currently being
used.
Trips
Tracks the number of times an open and close zone has been tripped since it went into
alarm.
Changed
Displays the date and time that the status for the zone changed. The change date in the
Zone Status window is updated when the dispatch operator clears the trip count using either
a full clear operator action or when the operator restores the zone using the Zone Restoral
window. The Zone Status window uses the date format specified in the Regional Settings
option on your workstation as the default.
User Name
Provides information about who armed or disarmed the system with the date and time.
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Option
Description
Refresh
This button updates the displayed zone status information with the current status of the zone.
This button displays either zones that are not in the normal state such as O/C zones, points with a
trip count, points in alarm, points in trouble state, bypassed points, armed or disarmed points or all
zones for the site. MASterMind Monitoring saves the last setting of the Off Normal Zones/All Zones
button when you exit the window. When you open the Zone Status window again, MASterMind
Monitoring uses the last setting to display the window.
This option button enables you to manually reset zones by setting the zone to normal and resetting
the zone trip counter to zero (0).
When you click on the Clear Zone Status button, the following window is displayed requesting
confirmation that the zone should be cleared. To clear the zone, click Yes.
Figure 98. Confirmation Clear Window
Chapter 7
Intermediate Dispatching
Path: ALT+F8
After you press ENTER to save the information in the Operator Action window, the
Confirmation window is displayed to verify that you want to partially clear the alarm.
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Restoring zones
After a dispatch operator clears an alarm from a zone that requires a restore, MASterMind Monitoring expects
confirmation that the zone has been restored. If the application does not receive the restore within the specified
time, a late restore alarm is generated. The late restore alarm is displayed in the Alarm Buffer window. Any
zone can require a restore event.
Chapter 7
Intermediate Dispatching
Path: Test
If the site has more than one
system, the System Lookup
window is initially displayed
when you access the System
Test window. You can put one
or more systems on test. Use
the System Lookup window to
specify the systems that are
tested.
Click Clear Selections to
remove the systems from
testing.
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Path: Test
The Contact field is activated
after you enter a valid PIN in
the Verify PIN window, the
Contact field on the System
Test window is filled by the
contact name associated with
the PIN.
When a PIN is required for a
system test and a valid PIN is
not entered, the test window is
automatically closed.
When the system is put on
test, the test status is
displayed in the Site Summary
window. If all zones were
placed on test, the test status
is ON TEST. If a set of zones
were placed on test, the test
status is ON TEST(P) and if
zones were placed on test by
service type, the test status is
ON TEST(S).
Field
Description
Test Category
Use this field to specify the system test category. For example, you could have a panel test that tests
all zones or you could have a line test that tests only certain zones.
Effective Date/Time
This field is used to specify the date and time that the system test begins. The default values are the
current date and time.
Expire Date/Time
Use this field to specify the date and time that the system test will end.
Chapter 7
Intermediate Dispatching
Field
Description
On Test By
All Zones - If you want to test all zones, make sure this option is selected. It is selected by default.
List of Zones - If you do not want to test all zones, select this option. You can then use the Edit Zone
List option button to create a list of zones to test.
Service Types - Select this option to place systems on test by event codes that have certain service
types. See the Testing zones by event service type section for more information.
Except Service Types - Select this option to place all service types except the specific type you enter
in the Service Types field.
Service Types
The type of service determines which zones are placed on test. Service types are usually assigned to
events such as Fire, Burglary, Medical, or Panic. Zones assigned to an event with the selected service
type are listed.
An entry in this field lists all zones attached to the event with the service type in the bottom tier of the
System Test window.
Comment
Use this field to enter a description of the test. This comment is logged to the site's event history.
Option
Description
This option button displays the System Test Zones window. Use this window to create the list of zones
to test. This button is only enabled if the List of Zones options is selected.
Clear Test
This option button enables you to clear, or end, the system test.
Extend Test
This option button displays the Extend Test window. Use this window to extend the system test for a
specific number of minutes.
Display History
This option button takes you to the System Test History window. Use this window to view the history
of signals generated by the system that is currently on test.
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Chapter 7
Intermediate Dispatching
Path: Test
To test individual zones,
uncheck the All Zones box and
click on the Edit Zone List
button.
Click the Edit Zone List button
to display the System Test
Zones window.
Path: Test
The individual zones you
selected are displayed in the
System Test window.
Press ENTER to save and start
the test.
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Follow-up Event
Enter the follow-up event.
Follow-up Date/Time
Enter the date and time you
want this follow-up event to
display in the alarm buffer.
Comment
Enter an additional description
of this follow-up event. These
comments are partially
displayed in the title bar of the
Alarm Dispatch window and
fully display in the blue text in
Event History.
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Followup Event
This field enables you to enter
a follow up event. All sites with
a follow-up event assigned to
it are displayed.
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Path: Status
Purpose
You can see that a site has a
follow-up assigned to it in the
Zone Status window.
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Path: History
You can view the steps
performed by the operator on
the follow-up event in the
Event History window.
Highlight the follow-up event
in the upper tier and view the
details in the lower tier.
Chapter 7
Intermediate Dispatching
Use the Ignore New Signals option on the Action menu to stop MASterMind Monitoring from checking for
new signals when a runaway condition is present. Then an operator can continue dispatching without having to
constantly click OK in the Change of Status message window.
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Chapter 8 Jobs
This chapter provides information to help you create jobs and actions in
MASterMind Monitoring for combined databases or create jobs in a standalone
environment.
In this chapter:
Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Jobs in a combined database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Jobs for a standalone database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
136
Concepts
The following concepts and terminology are related to jobs and actions:
Table 30. Concepts and Terminology
Concept
Definition
Jobs
Jobs in MASterMind Monitoring are duties you perform for sites. You can create jobs in
MASterMind Monitoring and manage them in MASterMind Business. The jobs are assigned to
employees and updated as the service technician or guard completes the job.
Actions
Employee actions are activities initiated by you that affect a site. You can create actions in
MASterMind Monitoring and manage them in MASterMind Business. Actions can be
scheduled and tracked, and are used to handle customer issues, such as service calls, and
other customer service requests.
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Step two: Use Add Job from the Open Jobs Summary window
Figure 125. MASterMind Monitoring Add Job Button
Path: Jobs
Jobs Information
An overview for open jobs is
shown in the upper tier of the
Open Jobs Summary window.
Closed jobs are also displayed
depending on the setup. Use
this option to enter the
number of days you want
closed jobs to appear in this
window.
The lower tier shows
corresponding job details.
Add Job
New service jobs are created
in MASterMind Monitoring
using the Job window.
Click to display
the Job window.
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Step four: Review the new job in the Open Job Summary window
Figure 127. MASterMind Monitoring Open Job Summary Window
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Figure 130. Looking Up a Job Using the Job Queue Window in MASterMind Business
Purpose
Use this window to display
jobs that meet the search
criteria entered in the fields.
Use the scroll bar at the
bottom of the window to view
additional job information.
Double-click on the job.
MASterMind displays the jobs
details in the Job Summary
window, as shown in
Figure 131.
Chapter 8
Jobs
Note: Refer to the Completing a Service Job module for instructions about completing
the job in MASterMind Business.
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Step one: Use Add Action from the Open Action Summary window
Step two: Enter action details in the Employee Action window
Step three: Review the new action in the Open Action Summary window
Step one: Use Add Action from the Open Action Summary window
Figure 132. MASterMind Monitoring Open Action Summary Window
Add Action
Use this option to create an action for
this site. The Employee Action window
is displayed. A site must first be
displayed in the Site Summary window.
Chapter 8
Jobs
Step three: Review the new action in the Open Action Summary window
Figure 134. MASterMind Monitoring Open Action Summary Window
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Purpose
Use the search fields at the top
of the window to display the
necessary actions.
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Note: Call and contact dispositions can also cause another action to be created
as a result of a specific outcome.
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Path: Monitoring
When you are logged into both
MASterMind Monitoring and
MASterMind Business, you can
use the Dispatch button on
the Monitoring Summary
window to maximize the
monitoring application and
display the Alarm Dispatch
window for the selected
system.
Path: Dispatch
Chapter 8
Jobs
Path: Jobs
Job Request
Enter the type of job requested
by the site. Job types can be
found in the Job Request
Lookup window. Press F2 to
access the lookup window.
Commitment
Enter the date and time period
during which the job is
performed.
Comment
Enter any additional
information that might be
necessary and that is related
to the job. Any comments in
the field when the job status is
changed to Completed are
logged to the event history
along with the event.
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Viewing jobs
This section describes how to view jobs.
Chapter 8
Jobs
Option Button
Description
Contact
This button activates the Dispatch Job Call List window. Use this window to view a list of contacts
available to respond to the service request. This window displays the phone numbers for the service
company, emergency contacts for the service company, and the service technicians who are
currently on call. Contacts are defined by the Contact Type field in the Contact window.
Assign
This button activates the Dispatch Job Contact List window. Use this window to select a service
technician to perform the job.
Report
This button activates the Job Report window. Use this window to print a work order for the job.
Complete
This button enables you to specify that the job has been completed.
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Concepts
The following concept is related to application reports.
Table 32. Concept
Concept
Definition
Types of MASterMind
Monitoring Reports
Chapter 9
Application Reports
Generating reports
MASterMind Monitoring provides the capability to generate reports on system activity and current system
configuration. You can view these reports in both online and print formats and you can also send the reports to
others.
The report window enables you to specify parameters that determine the information included in the report.
Report windows
Most MASterMind Monitoring report windows enable you to set parameters that define the range of
information to include in the report.
In addition to the fields that are specific to the related function on each window, each report window also
includes the following function buttons.
Table 33. Report Window Option Descriptions
Option
Description
Setup
Use this button to access the Printer Setup window. Use the Printer Setup window to define printer
specifications, such as the type of printer.
Send
Use this button to send the report to the printer. If the report server is set up, the report is queued
and the report server prints the report. The Print option prints to the default printer or the printer
designated using the Setup button. You can also print a report from the report window. See
Figure 147 on page 158.
View
Use this button to view any report. This option enables you to view the report without printing it.
Most reports are generated quickly. When the status bar says Report Waiting, press F12 to view the
report, or select View Report from the Function menu.
While you are viewing the report on the screen, you can press ALT+P to print a hard copy of the
report, or you can press ALT+A to save the report as a file on your hard disk.
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Use Setup to
change the
printer
Refer to the Report Server Reference
Information document for more
information about printing to the
Report Server.
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160
Note: You should run this report on your offline system and use the fields on this report window to reduce the amount of
information that is reported.
Chapter 9
Application Reports
The Activity By Event Code Report enables you to generate a report based on a specific event or range of
events. For example, you can generate a report for all Fire event codes. The report lists all of the sites Fire
events. The Activity By Event Code Report window enables you to specify report criteria.
Note: This is the only report you can specify the event codes you want to include in the report.
Field
Description
Start Installer#
Enter the first installer number for a range of installers in the report.
Leave this field blank to begin the range with the first installer in the database.
End Installer#
Enter the last installer number for a range of installers in the report.
Leave this field blank to end the range with the last installer in the database.
Start CS#
Enter the first CS number for a range of central station account numbers in the report.
Leave this field blank to begin the range with the first CS# in the database.
End CS#
Enter the last CS number for a range of central station account numbers in the report.
Leave this field blank to end the range with the last CS# in the database.
Corp Account#
Enter the corporate account number of the sites included in the report. Only those sites assigned to
the corporate account are included in the report.
Start Date
Enter the first date for a range of dates included in the report.
End Date
Enter the last date for a range of dates included in the report.
Start Location
Enter the first location number for a range of locations included in the report.
End Location
Enter the last location number for a range of locations included in the report.
Start Event#
Enter the first event number for a range of events in the report. You can specify up to four ranges of
events. For example, you can create a report for all Fire events and all Burglary events.
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Field
Description
End Event#
Enter the last event number for a range of events in the report.
Sort By Option
These options specify how the event codes are sorted in the report.
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The Alarm Occurrence Report enables you to generate a report based on details related to alarm events. This
report is especially useful for UL-certificated accounts.
Note: This is the only report you can specify the priorities you want to include in the report.
Field/Option
Description
Enter the date of the oldest alarms to include in the Alarm Occurrence report.
To Alarm Date
Enter the date of the most recent alarms to include in the Alarm Occurrence report.
From Installer#
Enter the lowest Installer number to include in the Alarm Occurrence report.
To Installer#
Enter the highest Installer number to include in the Alarm Occurrence report.
Enter the first corporate account, alphabetically, to include in the Alarm Occurrence report.
To Corporate Acct
Enter the last corporate account, alphabetically, to include in the Alarm Occurrence Report.
From CS#
Enter the lowest CS# to include in the Alarm Occurrence report. If there are multiple systems, this
must be the primary system.
To CS#
Enter the highest CS# to include in the Alarm Occurrence report. If there are multiple systems, this
must be the primary system
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Field/Option
Description
Certified Options
Use these options to specify which sites are included in the report.
Certificated - Use this option to restrict the output of the Alarm Occurrence report to only ULcertified sites.
Non-certificated - Use this option to restrict the output of the Alarm Occurrence report to only nonUL certified sites.
Both - Use this option to include all UL Certified and non-UL Certified sites in the output of the Alarm
Occurrence report.
From Priority
Enter the lowest priority alarm to include in the Alarm Occurrence report.
To Priority Field
Enter the highest priority alarm to include in the Alarm Occurrence report.
This option is only used for job invoices that are printed using Invoice Printing on the MASterMind
Business Report Menu. The option does not affect printing job invoices from the A/R History window.
You have two options to determine the format that MASterMind will use for printing job invoices:
Standard - Job invoices use the same MASterMind invoice format as other invoices. If you choose this
option, you can use the same pre-printed form for printing all of your invoices.
Job - Job invoice uses a different pre-defined format for job invoices. This format also includes
additional information, such as the name of the Branch Customer Rep and the job number that the
invoice is associated with.
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This report is used to measure the average response times of operators to alarm events. It lists the alarms
received during a specified period of time and enables you to monitor the time that elapses between when the
alarm was received and when the operators responded to the alarm.
Figure 153. Alarm Response Report Window
Field
Description
Enter the start date for the day you want to include in this report. The entry in this field is used with
the Time and # of Hours fields in calculating the time period included in this report. For example, if
you enter 5/30/2003 as the Start Date, 0:00 as the Time, and 24 as the # of Hours, the report displays
the average response times for each half hour period beginning at 0:00 on 5/30/2003 and ending 24
hours later.
Time Field
Enter the start time on the day you want to include in this report. The entry in this field is used with
the Start Date and # of Hours fields in calculating the time period included in this report. For example,
if you enter 5/30/2003 as the Start Date, 0:00 as the Time, and 24 as the # of Hours, the report
displays the average response times for each half hour period beginning at 0:00 on 5/30/2003 and
ending 24 hours later.
# of Hours Field
Enter the number of hours in the day you want to include in this report. The entry in this field is used
with the Start Date and Time fields in calculating the time period included in this report. For example,
if you enter 5/30/2003 as the Start Date, 0:00 as the Time, and 24 as the # of Hours, the report
displays the average response times for each half hour period beginning at 0:00 on 5/30/2003 and
ending 24 hours later.
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Field
Description
Optional Fields
The Start CS#, End CS#, Start Installer#, End Installer#, Priorities, and Dispatch Location fields are
optional fields that enable you to make the results of the report specific to only certain sites in the
database. If you leave these fields blank, the report displays the average response times for all sites
in the database.
Buckets Fields
These fields specify how the results of the report are displayed. A number must be entered in all ten
Buckets fields.
For example, if you enter 5 in bucket 1, the report displays the number of alarm incidents that were
dispatched in 5 seconds or less for each half hour period. If you enter 10 in bucket 2, the report
displays the number of alarms that operators took between 5 and 10 seconds to dispatch for each
half hour period. If you enter 15 in bucket 3, the report displays the number of alarms operators took
between 10 and 15 seconds to dispatch for each half hour period.
Chapter 9
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The columns on this report show the response time intervals for in the buckets specified. The Total column
shows the total number of alarms handled, and the Average column shows the average time in seconds it took
to handle the alarms in the given time period.
The rows show the time intervals starting with the time specified in the Time field. The amount of time
included in the report is specified in the # of Hours field and are divided into hour intervals. The bottom row
displays the totals for the columns.
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This report window enables you to e-mail, fax, view, or print a ticket for the current alarm. This ticket contains
information about the current alarm, including the incident and all related history.
Figure 155. Alarm Ticket
If you are using a report server, you can e-mail and fax this ticket to a call list contact such as an installer or site
owner. You do not need a report server to view or print the alarm ticket.
The alarm incident number comes from the Event History window for an account. Once in this window, the
Alarm Incidents box must be checked. In this view, the top part of the window shows basic information
regarding the alarm while the bottom part of the window shows the details of the alarm.
Figure 156. Event History Window
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Caller ID Report
Path: Reports, Caller ID
Some receivers report the phone number of the phone line that generated the signal. This is called Caller ID.
The Caller ID Report lists the phone numbers and the number of calls received from that phone number. This
can be used to find panels that are malfunctioning and generating excessive signals from a site for an event.
Figure 158. Caller ID Report
Field
Description
CS#
This field specifies a unique account number assigned to the panel and used by the central station to
identify a system.
Event
This field specifies an event assigned to the CS# you want to report on.
Min Calls
This field determines which phone numbers are included in the report. Phone numbers with more
calls into the central station than the number entered in this field are included in the report.
Start/End Date
These fields specify the range of dates you want to include in the report.
Time
These fields specify the range of times you want to include in the report.
Include UDF#
These options specify which UDF fields from the Site window you want to display on the report. If you
select None, then no UDFs are included in the report.
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Use the Event History By User Report to create a report detailing a sites contact history. For example, you can
use this report to view all event history for a specific contact. This report shows activity on a specific system
by a specific user; specifically, opens and closes. The User ID field is key to this report. The reporting group
field can be used when different O/C events are used.
All events associated with the contact are listed in this report, including the date, the CS number, the zone
number, the location, and any comments.
Figure 160. Event History by User Report Window
Field/Option
Description
User ID
This field specifies the user ID of the contact that you want to view event history for. This is value
entered in the User ID field on the Contact window.
Start/End Date
Enter the first and last date for a range of dates included in the report.
Start/End CS#
Enter the first CS number for a range of central station account numbers included in the report.
Leave this field blank to begin the range with the first CS number on file.
Reporting Group
This field enables you to select a reporting group as a sort option. All events belonging to the selected
reporting group are included in the report.
This option determines if the event history is displayed in ascending or descending order for each
site. For example, if a sites event history was logged from November 1 to January 1, the report would
list the event history of each site starting from November 1 and ending on January 1.
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You can use this report to find out if a customer has exceeded their maximum number of signals
allowed per month. For example, if your company allows for only 10 signals a month from your
customers, this report enables you to calculate if the customer has exceeded their 10 signal limit. Then
you can bill them for their excessive signals.
You can also use this report to find problem accounts. For example, if a customer was having problems
with their equipment, you can take a closer look and determine if you need to send a service technician
to the customer's site.
Note: You should run this report on your offline system and use the fields on this report window to reduce the amount of
information that is reported.
Field
Description
Start/End CS#
The first and last CS#s in the range of accounts you want to include in the report.
Start/End Installing
Co#
The first and last installation companies you want to include in the report.
Chapter 9
Application Reports
Field
Description
Period
This report enables you to enter up to 13 different date ranges for monitoring activity. For example,
you can break down the reports by a weekly or monthly period.
The reporting group you want to check. Event report groups must be specified.
Min Count
The minimum count of events that is considered excessive and that you want to report on. For
example, if a 1 is entered in this field, then all activity associated with the event report group is
reported on.
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The Mail Out Report enables you to create a report detailing open and close activity, alarm events and event
history. You can determine how often you send an open and close report to a site based upon the Mail
Frequency ID determined in the System window.
For example, you can mail out an open and close report every week to one customer, and you can mail out a
report every month to another customer. The Mail Out Report window enables you specify report parameters.
Note: This is the only report you can specify the mail frequencies you want to include in the report. This report also shares two
reportable fields: Site Type and Reporting Group, which are found on the System Event Report.
Field
Description
Print For
Select this option to group the report results by site. The address for each site is displayed, along with
details of event history under each site.
Start/End Installer#
Enter the first and last numbers for a range of installer numbers from which open and close
information is used for the report.
Enter the first and last numbers for a range of service company numbers from which open and close
information is used for the report.
Enter the first and last numbers for a range of corporate account numbers from which open and
close information is used for the report.
Start/End Site#
Enter the first and last site numbers for a range of site numbers from which open and close
information is used for the report.
Start/End CS#
Enter the first and last CS numbers for a range of central station account numbers in the report.
Chapter 9
Application Reports
Field
Description
Use this field to specify the starting and ending dates the system in the report was active.
Start/End Date
Enter the first and last date for a range of dates from which open and close information is drawn.
Site Type
Use this field to print a report based upon the site type, such as Commercial or Residential, of a site.
Reporting Group
This field enables you to select a reporting group as a sort option. All events belonging to the selected
reporting group are included in the report.
Mail Frequencies
Use this field to specify how often this report is mailed. Press F2 to select from a list of values.
Include Operator
Actions?
Select whether you want to print a list of the operator actions taken in response to events in the
report.
Irregular Open/Close
Only?
Check this box to exclude normal open/close events from the report; i.e., within the set of open/close
events in history, include only those open/close events which resulted in an alarm as the result of the
opening/closing event occurring outside of the actual schedule. This check box has no effect on
events that are not open/close events (Open/Close events are those where the Event Zone State is
ARM or D). Leave this box unchecked to include all types of events.
Check this box to exclude panel test event history on this report. Leave this box unchecked if you
want to include panel test event history on this report.
Exclude OOS?
Check this box to exclude any systems currently out of service on this report.
Address Position
Use this field to determine where the site address is aligned when the report is printed.
Include Schedules?
Check this field to include a copy of the site schedule in the report.
Military Time?
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Use the Missing Redundant Signal Report to check that the Redundant Signal feature is functioning properly.
The report indicates whether redundant systems are both receiving signals. If only one system receives a
signal, then there is a problem with receiving redundant signals. This might happen if the standard phone line
is cut and only the Cell line panel is able to dial the Central Station
Figure 166. Missing Redundant Signal Report Window
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A redundant monitored site has a primary system that calls into the Central Station when an alarm is tripped on
a standard phone line and a backup system with the same zoning configuration that calls on a cell line (or other
alternate means). When an alarm is tripped, both systems send in the same signal to the Central Station.
Figure 168. Points Window
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No Activity Report
Path: Report, No Activity
The No Activity Report enables you to display and print CS accounts that have no event history logged since
the cutoff date for the given range
Figure 172.No Activity Report Window
Field
Description
Cutoff Date
Enter a cutoff date from which no event history have been logged.
Enter the report groups you do not want included in the report.
Sort By
Page 1 of 1
No Activity Report
10/1/2007 2:01 pm
Sorted by Installer
Installer# 100 to 200
CS#
Installer 100-Big City Alarm Services
22-3111
22-6111
Operator Action? Y
Site Name/Address
Phone
313-554-8274
Last Signal
7/13/2007
860-420-1202
12/13/2000
Chapter 9
Application Reports
On Test Report
Path: Report, On Test
The System On Test Report window enables you to print a report for all systems currently on test.
Figure 174. System On Test Report Window
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The Open/Close Exception Report enables you to generate a report of all Open/Close events and Fail To Open/
Close events occurring for either a selected range of CS#s or a selected range of dates. The report lists all:
Field
Description
Agency#
Agency Type
Start/End CS#
Enter the first and last CS numbers for a range of central station account numbers included in the
report. Leave these fields blank include all CS#s.
Start/End Date
Enter the first and last date for a range of dates included in the report.
Open
Enter the open event you want to include in this report. You must have an event in either the Open or
Close fields to use this report.
Close
Enter the close event you want to include in this report. You must have an event in in either the Open
or Close fields to use this report.
Fail To Open
Enter the fail to open event number you want to include in this report. You must have an event in in
either the Fail to Open or Fail to Close fields to use this report.
Fail To Close
Enter the fail to close event number you want to include in this report. You must have an event in in
either the Fail to Open or Fail to Close fields to use this report.
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Application Reports
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Passcard Report
Path: Report, Pascard
The Passcard Report enables you to print a Passcard Form. The Passcard Report window allows you to define
the Passcard Form parameters.
Figure 178.Passcard Report Window
Field
Description
Passcard Form
Use this flag to specify whether to print from queue or to print using the selection criteria.
Y - Print queued passcards only. Using this option only allows you to specify which branches to
include in the report based on the values in the Branches field.
N - Print all passcards specified from the CS# range and the CS Seq# range. You can still specify
which branches to include in the report with this option.
Start CS Seq#/End CS
Seq#
Branches
Specify a list of branches to be included in the report. All site contacts whose site branch is listed
will be included. Enter ALL or leave the field blank to include all branches.
Chapter 9
Application Reports
Use the Runaway System Report to monitor information about false alarm signals coming from a particular
site. Runaway signals are consecutive alarm signals that are generated repeatedly due to an unusual situation at
a site. This report is used to identify systems that are on runaway status. The report is usually run daily and
covers a 24-hour period, usually the previous 24 hours.
Figure 179. Runaway System Report Window
Use the Threshold field to specify the number of signals processed for a system within the time periods
specified. The value in this field identifies a runaway and determines the systems that show up on this report.
For example, if the start and end dates are 24 hours apart, and the threshold is 50, then all systems receiving
more than 50 signals in that 5 minute period are included in the report.
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The Site Database Report enables you to view, print, or send a detailed report for sites using the account
maintenance windows. For example, you can generate a report for all sites with identical corporate account
numbers. The Site Database Report window enables you to specify report parameters.
Figure 181. Site Database Report Window
Field
Description
Start/End Installer#
Enter the first and last installer numbers for a range of installers in the report.
Start/End CS#
Enter the first CS number for a range of central station account numbers in the report.
Corp Account#
Enter the corporate account number you want to include in the report.
STA Zones?
If the site has a system type account zone associated, you can set this field to Y to include those
accounts in the report.
This field specifies whether the contact PIN number and/or site codewords display on this report
when it is generated. Enter Y or N.
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Application Reports
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The System Event Report enables you to print a report of the event history for one or more sites. The System
Event Report window enables you to set the report parameters.
Note: This is the only report you can specify the system type and employee#s you want to include in the report. This report also
shares two reportable fields: Site Type and Reporting Group, which are found on the Mail Out Report.
Field
Description
Start/End Installer#
Enter the first and last numbers for a range of installer numbers from which open and close
information is used for the report.
Start/End CS#
Enter the first and last CS numbers for a range of central station account numbers in the report.
Corp Account#
Enter the first and last numbers for a range of corporate account numbers from which open and
close information is used for the report.
Start/End Date
Enter the first and last dates for a range of dates from which open and close information is drawn.
Site Type
Use this field to print a report based upon the site type, such as Commercial or Residential, of a site.
System Type
Enter the type of system, or panel, a report is generated for. Only sites with the selected system are
included in the report.
Reporting Group
This field enables you to select a reporting group as a sort option. All events belonging to the selected
reporting group are included in the report.
Employee#
Enter the employee# for the employee you want to run the report for.
Military Time
Operator Actions
This field determines whether you want operator actions included as part of the event history. Check
this field if you want the report to include operator actions.
Chapter 9
Application Reports
Field
Description
Date Order
This option determines if the event history is displayed in ascending order for each site. For example,
if a sites event history was logged from November 1 to January 1, the report would list the event
history of each site starting from November 1 and ending on January 1.
Sort By
These options enables you to sort the sites in the report by corporate account, installer#, CS#, site
name, or date.
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The System Summary Report enables you to view, print, or send a short report of general site information, such
as the CS account numbers, site names, phone numbers and addresses. You can also use this window to view
UL-graded accounts and specify report parameters to obtain a limited pool of sites. For example, you can print
all sites installed by a certain installer.
Note: This is the only report where you can specify the UL codes you want to include in the report.
Field
Description
Start/End Installer#
Enter the first and last numbers for a range of installer numbers from which open and close
information is used for the report.
Start/End CS#
Enter the first and last CS numbers for a range of central station account numbers in the report.
Corp Account#
Enter the first and last numbers for a range of corporate account numbers from which open and
close information is used for the report.
Chapter 9
Application Reports
Field
Description
Start/End UL Code
Enter the first and last codes for a range of UL codes you want to include in the report. This enables
you to obtain a list of all UL accounts in your database.
If you want to view a report listing certain UL-graded accounts, specify the UL codes to start and end
with in these fields. You can also specify the UL-graded CS numbers that print on the report, or
include all CS numbers that also meet the UL code criteria by leaving the CS# fields blank.
To view a complete list of UL graded accounts, use the UL Code Sort by button when printing the
report.
Out of Service
Specify whether you want to include systems that are out of service Only, In Service, or Both out of
service and in service in this report.
If you select Only, you are able to specify the start and end out of service dates and the out of service
category of the systems you want to include.
Enter the range of out of service dates for the systems you want to include on the report.
OOS Category
Use this field to enter a code representing the reason the panels you want included on the report are
out of service.
Sort By
These options enable you to sort the sites in the report by corporate account, installer#, CS#, UL
Code, or by installer# with a page break between installation companies.
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Application Reports
The Task Line Utilization report shows the line usage for each task (receiver). The report counts the number of
signals that were received on each line for the date range entered for the report. You can use this report to check
line usage and to measure whether some lines are misused; for example, to identify overloaded lines on a
specific receiver. This report is not supported for all receiver types. The report provides the percentage of usage
of lines.
Figure 188. Task Line Utilization Report Window
The Task# field is used to input the specific receiver task to be reported on.
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This window enables you to print a report of all zones waiting for restoral signals. This report is useful to find
out which zones have not been restored. Out of service systems are not included.
Figure 190. Unrestored Zones Report Window
Field
Description
Start/End Installer#
Enter the first and last numbers for a range of installer numbers from which open and close
information is used for the report.
Start/End CS#
Enter the first and last CS number for a range of central station account numbers in the report.
System Type
Specify the system type of the systems you want to run the report for.
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Support
For assistance with MASterMind Monitoring, MASterMind Business, or MASweb, you may contact our
helpdesks using any of the methods described in the table below.
Table 48. Support contact information
Description
Helpdesk
i-Support
e-service
Note:
Please have your customer number available before contacting the Helpdesk.
Sales
Want to know more about MASterMind products or have questions we can answer? Just contact our Sales
Department at 800.447.6721, or email us at salesgroup@monauto.com.
MAStech
GE Security provides customers the means for downloading software and documentation via MAStech, our
access-controlled Internet site. If you need to register for this service, send your request to:
MAStech@monauto.com. Once registered, access MAStech via our web site: www.tech.monauto.com/
mastech/.
Training
GE Security offers an extensive class catalog and custom classes designed to provide a complete understanding
of MASterMind products. For more information about our training, contact our Training Department by
clicking here or calling us at 949.737.7800.