-APRIL 2010Q11.

An e-mail with a subject of Caution: New

computer virus was received from the external network.
The sender is not a recognized person, and the truth of
the content is unknown. However, the e-mail describes
the characteristics of the virus, and instructs that the email must be forwarded to as many people as possible.
Which of the following is an appropriate response with
regard to this e-mail?
a) The e-mail is forwarded to acquaintances.
b) The e-mail is forwarded to all employees.
c) The e-mail is not forwarded to anyone.
d) An e-mail is sent to the sender to ask for
countermeasures against the virus.
Q12. Which of the following is the characteristic of QR
code?
a) Reading direction is identified by using position
detection patterns (cut-out symbols).
b) It requires more space than a one-dimensional bar
code to represent the same amount of data.
c) It can only encode numbers and alphabetical letters.
d) It is a stacked bar code, which is made up of a set of
bar codes stacked vertically one above another.
Q13. A PPM (Product Portfolio Management) matrix is
shown below. Which of the following is the appropriate
combination of phrases to be inserted into blanks A and
B?

c) Market and customers

d) Strengths and weaknesses
Q15. Which of the following is an explanation of core
competence management?
a) Knowledge scattered across the company is shared to
enhance the overall problem-solving capability.
b) A flat organization structure with minimal hierarchical
layers is maintained to accelerate decision making.
c) Comparative analysis with other successful companies
is performed to drive management innovation.
d) Proprietary know-how and technology, which are not
easy for other companies to imitate, are focused to
manage the company.
-OCTOBER 2010Q11. Which of the following is an
explanation of compliance management?
a) It is a business process of monitoring and
checking whether the business management
is adequate and appropriate, so as to
maintain the legitimacy of the
business activities towards the shareholders.
b) It is a business process of holding
accountability to the shareholders and other
stakeholders for the operational activities
and business performance.
c) It is a business process of implementing
rules, manuals, and check systems based on
the business ethics, and performing business
activities in accordance with legal
requirements and social norms.
d) It is a business process of providing
investors and analysts with accurate
management information necessary for
making investment decisions, on a timely
and continuous basis.
Q12. Which of the following means that
product improvement, addition of new
varieties, and product disposal are planned
according to each stage of introduction,
growth, maturity, and decline?

Q14. Which of the following is the appropriate

combination of the external environment factors in a
SWOT analysis used for business strategy planning?
a) Opportunities and threats
b) Resources and technology

a) Experience curve effect

b) Business continuity plan
c) Product portfolio management
d) Product life cycle strategy
Q13. Which of the following is the method
that uses information technology to collect
and analyze customer information, so as to
establish a favorable relationship with the
customers, retain customer loyalty, and

increase company profit from a long term

perspective?

d) A mechanism to run software developed

for another OS

a) BSC
b) CRM
c) ERP
d) PPM

Q13. Which of the following is an

appropriate description concerning a
characteristic of RAID?

Q14. Which of the following is the most

appropriate meaning of de facto standard?
a) Standards for industrial products defined
as national industry standards in each
country
b) Standards for industrial and scientific
technologies defined by the International
Organization for Standardization (ISO)
c) Specifications which were originally
adopted by a particular company or group
and are currently in wide-spread use as
practical industry standards
d) Specifications applied anywhere in the
world, rather than standards limited to a
particular country, region, or company
Q15. Which of the following is an economic
or social disparity caused by different skills
or opportunities to use IT, such as a PC and
the Internet?
a) Accessibility
b) Diversity
c) Digital divide
d) Digital democracy
-APRIL 2011Q11. Which of the following is the standard
that is used to exchange data, such as
address book data, between cell phones by
using infrared rays?

a) It increases the data transfer rate of each

hard disk drive.
b) It provides a larger capacity than the total
capacity of individual hard disk drives.
c) It enhances the performance and reliability
of the entire system by using multiple hard
disk drives all together.
d) It increases data access time because it
needs to access multiple hard disk drives.
Q14. Which of the following is an
appropriate description of fail-safe?
a) Keeping the system harmless, even in the
event of a failure or an operation error
b) Operating only the normal parts of the
system, even in the event of a failure, so as
not to make an impact on the entire system
c) Preventing intrusion into the computer
network of an organization from outside
d) Accepting only the data that meets
specific conditions
Q15. There is a system consisting of two
PCs, one file server, and one printer that are
all connected to a LAN. The availability of the
printer and file server are both 0.9, while the
availability of each PC is 0.8. Which of the
following is the appropriate expression to
calculate the availability of the entire
system? Here, the system is considered to be
operating when at least one PC is running.

a) IEEE 1394
b) IrDA
c) RFID
d) RS-232C
Q12. Which of the following is an
appropriate description of plug-and-play
used on a PC?
a) A mechanism to start applications
b) A mechanism which performs required
settings automatically when peripheral
devices are connected
c) A mechanism which starts up an OS
automatically when the power is turned on

-OCTOBER 2011Q11. Which of the following is an appropriate

description concerning flash memory?
a) It is used as read-only storage once data is
written.

b) No power supply is required to retain

stored data.
c) It is not used for digital cameras because
of the difficulty of downsizing.
d) Data is read or written using laser light.

Q15. Which of the following is the technical

term that represents the work volume
processed by a computer per unit time?

Q12. Which of the following is an appropriate

description concerning CD-R?

a) Throughput
b) Turnaround time
c) Time slice
d) Response time

a) It is suitable for making a backup copy of

data, because the saved data cannot be
erased or overwritten.
b) It is suitable as storage for frequently
updated large master files, because it has a
large storage capacity.
c) It is capable of high-speed writing by
shrinking the recording area of the disc
surface.
d) A specially-designed CD-R drive is
necessary for reading data, because the data
is recorded in a special format.

-APRIL 2012Q11. Among the system configurations shown below,

which of the following has the lowest probability of
causing the entire system to stop at the occurrence of a
failure? Here,
represents an identical device. When
the devices are connected in parallel, only one device
must be running, and when the devices are connected in
serial, all devices must be running.

Q13. Which of the following is the most

appropriate explanation of TCO (Total Cost of
Ownership) that represents the cost of a
system?
a) The total cost of a companys initial
investment in an information system
b) The total cost incurred in system
development
c) The total cost including system
installation, operation, maintenance, and
education
d) The total cost of system installation
Q14. In the new system environment of
Company X, three systems including a
customer management system, an ordering
management system, and a call center
system are run individually at separate
locations and connected via a network so
that they can complement one another in the
event of a failure. Also, the system
operations are managed at their respective
locations. Which of the following is the
greatest merit of this new system?
a) The integration of operations helps reduce
the number of operating staff.
b) Risks of disasters and other problems can
be diversified.
c) The versions of software can be controlled
easily.
d) Backup files can be managed in a
consolidated manner.

Q12. When a computer is installed under the conditions

below, which of the following is an
appropriate graph to represent the relationship between
the number of years of use (horizontal axis) and the
monthly costs (vertical axis)?
[Conditions]
(1) Computer costs
For the initial five years, an amount that is calculated
from a lease rate based on the cost of purchasing the
computer is paid in fixed monthly installments.
From the sixth year on, an amount that is calculated
from a lease rate based on one tenth (1/10) of the cost of
purchasing the computer is paid in fixed monthly
installments.
(2) Maintenance costs
From initial installation, the maintenance fee is paid to
a maintenance service provider in fixed monthly
installments.

Q14. When a PC is powered on, which of the following

is first activated to access a hard disk or other bootable
media before the OS is started?
a) BIOS
b) POST
c) MBR
d) Disk driver
Q15. When print processing is executed using an
application program such as word processing software or
spreadsheet software, there is a method that allows data
for printing to be stored temporarily on the hard disk
without direct output to the printer, and allows actual
printer output to be performed by a dedicated program.
Which of the following is the advantage of separating
actual printer output from application execution in this
way?
a) The time from the start of application execution until
the end of printing can be reduced.
b) The modification of a document that contains a large
number of images becomes possible.
c) The processing volume per unit time increases.
d) The font can be changed easily at the time of printer
output.
-OCTOBER 2012Q11. Which of the following is an appropriate
characteristic of RAID 1 (mirroring)?

Q13. The graph below shows the relationship between

the failure rate (t) of the devices comprising the
system and the time t elapsed since the start of use.
Which of the following is a device that is expected to
show the greatest increase in the failure rate during the
wear-out failure period?

a) The availability of data is increased by

simultaneously writing the same data into
two or more hard disks.
b) Two or more hard disks are connected
together as a single virtual hard disk drive
that has the total capacity of those disks.
c) By dividing data into multiple pieces and
writing them into two or more hard disks in
parallel, the writing speed is increased.
d) By writing the divided data and the parity
information for error corrections into three or
more hard disks, the availability of data and
the writing speed are increased.
Q12. Among RASIS (Reliability, Availability,
Serviceability, Integrity, and Security), which
of the following is an explanation of
availability?

a) CPU
b) Hard disk
c) Network adapter
d) Memory

a) Effectively determining, diagnosing, and

repairing problems in a computer system
b) Calculating the average repair time of a
computer system
c) Maintaining a computer system so that it
is ready for use at any time

d) Taking preventive measures so that a

computer system is not damaged or data is
not stolen by unauthorized access

Personnel department group: 110

Mr. A: 100 Mr. B: 110 Mr. C: 001 Mr. D: not
registered

Q13. Which of the following is an appropriate

description concerning the hardware
maintenance of a system?
a) The hardware device that has not failed
for a certain period of time is excluded from
the coverage of scheduled maintenance.
b) It is safe to replace the failed hardware
device with the latest model rather than the
same model, because compatibility is
guaranteed.
c) Scheduled maintenance is performed for
the hardware device that has failed before.
d) In preventive maintenance, measures are
taken before a failure occurs.
Q14. Which of the following is a small
application program that is automatically
downloaded along with a Web page in
response to a client request and is executed
on a Web browser?
a) Applet
b) Servlet
c) Script
d) Thread
Q15. There exists a system that controls
access to personnel files by using the
attributes of
each individual and the group to which the
individual belongs. When the attributes for
the personnel department and its four
members meet the conditions below, which
of the following is an appropriate
combination that shows the number of
members who
can read the files and the number of
members who can update the files?
[Conditions]
(1) The attribute information is represented
using 3 bits.
(2) Each bit represents read, update, and
insert/delete permission, from left to right.
1 indicates that permission is granted, and
0 indicates that permission is denied.
(3) The group attribute is applied to an
individual only if the individuals attribute is
not registered.
(4) The groups and individuals attributes
are registered as shown below.

-APRIL 2013Q11. Among the functions of client management tools,

which of the following is the most effective function for
detecting whether or not software unrelated to the
business operations is installed on client PCs?
a) Inventory collection
b) Remote operation
c) Software distribution
d) Lifecycle management
Q12. Which of the following is an appropriate
characteristic of a distributed processing system, in
comparison with a centralized processing system?
a) The partial failure of a system often leads to a
shutdown of the entire system.
b) It is difficult to expand the system in line with the
expansion of functions or the increase in the volume of
work.
c) It is easy to protect data and ensure security.
d) From a viewpoint of operations management, it often
becomes complex to operate the entire system
efficiently.
Q13. Which of the following is the system that receives
a processing request from a terminal via a network and
sends back the result immediately?
a) Operating system
b) Online real-time system
c) Database system
d) Multimedia system
Q14. What is the minimum amount (in Mbytes) of
virtual memory that is required under the conditions
below?
[Conditions]
1. Memory required for the OS: 200 Mbytes
2. Memory required for applications: An amount of 50
Mbytes is required for each application, and a total can
be calculated by multiplying it by the number of

applications that run concurrently. Eight applications run

concurrently.
3. Memory required for controlling main memory or
other related functions: In addition to 512 Mbytes of
main memory, a minimum amount of 20 Mbytes is
required.
4. Required virtual memory: The required amount is the
sum of the above items 1
through 3.

Q13. When a computer system operates for 1,200 hours,

the status of the normal operation time and the repair
time is shown in the table below. What is the value of
MTTR (Mean Time To Repair, in hours) of the system?

a) 762
b) 782
c) 1,112
d) 1,132
Q15. When a new program was added and executed on
a server that has the virtual memory function, a lot of
swapping occurred and the performance of existing
programs in operation was decreased. In order to resolve
this problem, which of the following is the most
appropriate method?
a) Installation of a high-speed CPU
b) Installation of a faster type of main memory
c) Installation of additional hard disk drives to expand
the capacity of auxiliary storage
d) Installation of more main memory
-OCTOBER 2013Q11. Which of the following is the most appropriate
description concerning a characteristic of RAID?
a) It increases the data transfer rate of each hard disk.
b) It provides a larger capacity than the total capacity of
individual hard disks.
c) It provides better performance or reliability or both by
using multiple hard disks.
d) It increases data access time because it needs to
access multiple hard disks.
Q12. Which of the following is the most appropriate
explanation of TCO (Total Cost of Ownership) that is a
major factor when any purchasing decision is made for a
system?
a) It is the sum of the operation and management costs
incurred after the installation of the system.
b) It is the sum of the costs required to troubleshoot
software and hardware faults that occur after the
installation of the system.
c) It is the sum of the costs incurred during the
installation of the system and the operation and
management costs incurred after the installation.
d) It is the sum of the costs incurred during the
installation of the system in addition to the planning
phase of the system.

a) 10
b) 15
c) 20
d) 45
Q14. Which of the following is the most appropriate
term that means the process of grouping multiple files
into one, for the purpose of making effective use of
storage media or promoting the efficiency of backup or
distribution?
a) Archive
b) Aggregate
c) Bundle
d) Compile
Q15. Which of the following is the purpose of the
virtual memory system that is known as one of the
functions provided by an OS?
a) To prevent an application program from accessing the
protected area on main memory used by the OS
b) To reduce electricity consumption during the idle
state, by stopping the power supply after data is written
from main memory to external storage
c) To make it possible to execute a program even if the
program requires more storage capacity than main
memory
d) To accelerate CPU processing with the assistance of a
higher speed storage device than main memory
-APRIL 2014Q11. Which of the following is the most appropriate
explanation of a DVD drive that is used as an auxiliary
storage device for a PC?
a) A laser beam is used for reading data, and magnetism
is used for writing data.
b) It cannot be installed in a notebook PC because of its
heat release and physical size.

c) It cannot read a CD-ROM disc because of the nature

of the recording method.
d) Several types of media, such as DVD-R, DVD-RW,
and DVD-RAM, can be used.
Q12. Which of the following is an appropriate
description concerning a touch panel?
a) Operations are performed by using a pen-type or
mouse-type device for specifying a position on the
screen, and a flat-plate input device for detecting the
position.
b) Operations of a mouse pointer on the screen or other
functions are performed by tracing a flat-panel input
device with a finger.
c) The movement of a finger is detected by a sensor on
the surface, and operations are performed by rotating a
component called a wheel that is similar to a disc.
d) There are some methods such as electronic or
electrostatic techniques, and operations are performed
through direct contact with the screen by using a finger.
Q13. In a client/server system, which of the following is
the most appropriate system that manages both
application software and data on the server side in a
centralized manner and has only the minimum required
functions on the client side?
a) Distributed processing system
b) Interactive processing system
c) Rich client system
d) Thin client system
Q14. Which of the following is an explanation of a dual
system?
a) It is a computer system in which exactly the same
processing is performed in two computers, and its
reliability is assured by cross-checking the results.
b) It is a computer system that is composed of a primary
system used usually and a secondary system kept on
standby in preparation for a failure.
c) It is a distributed processing system in which the
computers in a group connected via a network have an
equivalent relationship.
d) It is a distributed processing system that provides a
clear hierarchical relation to the computers in a group
connected via a network.
Q15. The types of programs that are executed at the
startup time of a PC are generally classified into three
categories: BIOS, OS, and resident applications. Which
of the following is the list that is arranged in the
sequence of the execution of the programs?
a) BIOS OS Resident applications
b) OS BIOS Resident applications

c) OS Resident applications BIOS

d) Resident applications BIOS OS
-OCTOBER 2014Q11. Which of the following is the most appropriate
description concerning a multi-core processor?
a) Several microprocessors are installed in a single PC in
order to improve the reliability of the PC by performing
the same processing simultaneously in each processor.
b) A quad core processor has four times as much
processing power as a dual core processor, if each core is
equipped with the same arithmetic and logic unit.
c) The clock frequency of a processor is temporarily
increased according to the load of processing, and as a
result, high-speed processing can be achieved.
d) A single processor has multiple processing circuits
that can perform different arithmetic operations in
parallel in order to enhance the performance of the
processor.
Q12. Which of the following is the unique value that is
sequentially assigned to a memory location in order to
identify the location of instructions or data stored in the
main memory of a computer?
a) Address
b) Counter
c) Index
d) Pointer
Q13. Which of the following is a technical term that
refers to a dedicated file server that can be connected
directly to a LAN and shared among several client
computers?
a) NAS
b) RAID
c) SAN
d) SSD
Q14. Which of the following is an explanation
concerning the reliability index that is calculated by the
expression below?

MTBF
MTBF + MTTR

a) Average amount of time between system failures

b) Average amount of time necessary to recover from
a system failure
c) Proportion of the time available for system
operations to the total time
d) Proportion of the downtime of a system to the total
time

Q15. Which of the following is the most appropriate

description concerning the benchmark test that is used
as a method for the evaluation of a system?
a) The availability of a system is evaluated as a
proportion of the time that the system is normally
operable.
b) The processing power of a system is evaluated by
means of a set of standard programs and data.
c) The reliability of a system is evaluated with the
average time between inherent failures of a system.
d) The maintainability of a system is evaluated with
the average time to fix and restore the system.
-MAY 2015Q11. Which of the following is an appropriate
explanation of some functional units that constitute a
computer system?
a) The arithmetic and logical unit performs calculation
processing at the direction of the control unit.
b) The arithmetic and logical unit exchanges data with
the control unit, the input unit, and the output unit.
c) The memory unit requests the arithmetic and logical
unit to perform calculation processing and stores the
results.
d) The memory unit requests the output unit to read out
data from the memory unit.
Q12. Which of the following is an appropriate
explanation of the hot standby system?
a) It is a system where a collection of various types of
hardware, software, and data on the Internet is provided
to the user.
b) It is a system where a high level of reliability can be
obtained by simultaneously operating the two sets of
equipment and performing the same processing while
cross-checking the results.
c) It is a system where a backup machine is always kept
on standby in an operable state and is immediately
switched into operation at the occurrence of a failure.
d) It is a system where a backup machine is arranged,
and at the occurrence of a failure, the operator in charge
starts up the backup machine to switch the production
machine to the backup machine.
Q13. When MTBF is 600 hours and MTTR is 12 hours,
what is the approximate availability?
a) 0.02
b) 0.20
c) 0.88
d) 0.98

Q14. Which of the following is a method or technique

that is used to connect multiple computers over a
network such as a LAN or the Internet, and makes these
computers available as if they were a single high
performance computer?
a) End user computing
b) Social computing
c) Grid computing
d) Pervasive computing
Q15. Which of the following is an appropriate
description concerning the OS for PCs?
a) Only one type of OS can be installed and executed on
one PC.
b) There is no OS for PCs that are equipped with a 64-bit
CPU.
c) When an OS is upgraded to a new version, any
software operating with the old version of the OS can no
longer be used.
d) There exist some OSs for PCs that can be started up
by using an external storage device, such as a CD-ROM
and USB memory, other than the hard disk.
-OCTOBER 2015Q11. Which of the following is a standard for
wireless communication between a PC and
peripheral devices?
a) Bluetooth
b) IEEE 1394
c) PCI
d) USB 3.0
Q12. Which of the following is an appropriate
explanation concerning the cache memory of
a PC?
a) It is placed between the CPU core and
main memory, and is used to read and write
data at high speed.
b) It is used to store the same data in two
locations at the same time in order to
improve reliability.
c) It is equipped with a mechanism that can
run even a program whose size exceeds the
main memory capacity.
d) It enables simultaneous access to main
memory blocks by dividing main memory
into multiple blocks.
Q13. When information processing systems
are classified by their processing methods as
shown in the figure below, which of the
following is an explanation of a horizontal
load distribution system?

a) Data is entered and the processing

requests and results are displayed at
client PCs. The data is processed at the
server side and the results are returned
as the responses.
b) A dedicated computer such as a print
server or a mail server is provided, in
addition to a computer that runs
applications for processing business
data.
c) Sales data of a branch office is
processed by a computer in each branch
office and the results are collected and
processed by a computer at the
headquarters.
d) The same application runs on several
computers so that processing is not
concentrated in one (1) computer.
Q14. Among the system configurations shown
below, which of the following has the lowest
probability of the entire system stopping on
a failure? Here,
represents an identical
device. For the entire system to work, at
least one device must be running when the
devices are connected in parallel, and all
devices must be running when the devices
are connected in serial.

a) The hardware device that has not failed

for a certain period of time is excluded from
scheduled maintenance.
b) It is safe to replace a failed hardware
device with the latest model rather than the
same model, because compatibility is
guaranteed.
c) Scheduled maintenance is performed only
for the hardware device that has failed
before.
d) In preventive maintenance, measures are
taken before a failure occurs.
-APRIL 2016Q11. Which of the following is designed to improve the
processing efficiency of a PC by effectively reducing the
time for the CPU to access the main memory?
a) SSD
b) Virtual memory
c) Cache memory
d) Defragmentation
Q12. Which of the following is appropriate as a
description concerning Plug and Play?
a) When a peripheral device is connected to a PC,
installation and settings of the device driver are
performed automatically.
b) Software for enhancing the functions of application
software is installed at a later stage.
c) Power is supplied from a PC to a peripheral device via
a cable connecting them.
d) A specific program is executed, and the system
performance is evaluated on the basis of the time taken
for the processing.
Q13. Which of the following is the most appropriate
explanation of TCO (Total Cost of Ownership), which is
a major factor when any purchasing decision is made for
a system?

Q15. Which of the following is an

appropriate description
concerning the hardware
maintenance of a system?

1
1
1
2
1
3
1
4
1
5

2016
APR
C
A
C
B
C

a) It is the sum of the operation and management costs

incurred after the installation of the system.
b) It is the sum of the costs required to troubleshoot
software and hardware faults that occur after the
installation of the system.
c) It is the sum of the costs incurred during the
installation of the system and the operation and
management costs incurred after the installation.
d) It is the sum of the costs incurred during the
installation of the system in addition to the planning
phase of the system.
Q14. A total of 60,000 hours have passed since a
computer system was put into operation. During this

operation period, a total of 100 failures occurred, and the

system was repaired each time. The last repair was
completed at the 60,000th hours. If the MTTR is 60
hours, how many hours is the MTBF of the system
during this period?
a) 480
b) 540
c) 599.4
d) 600

APR
D

OCT
A

APR
A

OCT
C

APR
D

OCT
D

APR
A

OCT
A

2012

Q15. Which of the following is an appropriate

explanation of multitasking?
a) Several computers connected via a network build a
system that work together to achieve a high-performance
system.
b) Several processor cores composed of arithmetic
circuits and other control circuits are implemented in a
single CPU.
c) The CPU processing time is allocated to several
processes in turn so that the processes can be executed
simultaneously.
d) The same processing is performed for multiple data
items by executing a single instruction.
-ANSWERS-

2010
1
1
1
2

1
3
1
4
1
5

2011

APR
C

OCT
C

APR
B

OCT
B

1
1
1
2
1
3
1
4
1
5

2013

2014
1
1
1
2
1
3
1
4
1
5

2015