sts

ts

0.5
0.5
0
0.9
0
0
0.9
3.3
0.9
0
0.7

0.5
4.7
1.9
6.5
1.4
2.3
5.1
14.9
3.7
2.3
4.33

s
7
21.9
10.2
21.9
19.1
29.8
23.3
28.8
20
8.4
19.04

ss
54
57.7
65.6
53
59.1
55.3
56.3
41.9
58.6
51.2
55.27

38.1
15.3
22.3
17.7
20.5
12.6
14.4
11.2
26.7
38.1
21.69

100.1
100.1
100
100
100.1
100
100
100.1
109.9
100
101.03

servqual

138.175

NO

STS
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18

no.

TS

0.5
1.4
3.3
4.7
0
0.5
1.4
0
0.5
0.5
0
0
0.5
0.5
1.9
0.5
1.4
0.5
1.005556

STS
1
2
3
4
5

R
S
SS
0.9
5.6
56.3
36.7
100
2.8
6
60.5
29.3
100
9.3
25.6
49.8
12.1
100.1
9.3
32.6
45.6
7.9
100.1
3.7
23.3
63.3
9.8
100.1
3.3
17.2
64.7
14.4
100.1
5.6
26.5
52.1
14.4
100
3.3
26
60
10.7
100
1.9
17.7
60.9
19.1
100.1
1.4
16.3
61.9
20
100.1
6
22.8
59
12.1
99.9
2.3
18.1
66
13.5
99.9
2.8
14.4
64.7
17.7
100.1
1.4
11.5
65.6
20.9
99.9
4.7
25.1
57.7
10.7
100.1
2.3
14.9
66
16.3
100
6
20
59.5
13
99.9
0.5
3.7
66
29.3
100
3.75 18.18333 59.97778 17.10556 100.0222

TS
1.9
2.8
0.5
2.8
0.5

R
4.2
8.4
2.8
9.3
5.1

S
13
42.8
20.5
40.9
36.7

SS
56.7
37.7
61.9
41.4
49.3

24.2
8.4
14.4
5.6
8.4

100
100.1
100.1
100
100

6
7
8

0.5
1.4
0.9
1.4125

2.8
4.7
1.9
4.9

31.6
56.3
20.9
59.5
15.8
59.1
27.775 52.7375

8.8
13.5
22.3
13.2

100
100
100
100.025

20.00444

SAT

LOY

20.005