DHLE MY TARIFF

RATE GUIDE 2016

DHL Globalmail Business & Packet
Unit

Zone 0

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Zone 6

Zone 7

Zone 8

Zone 9

Per Piec e
Per 10grams

0.41
0.46

0.34
0.64

0.34
0.64

0.57
0.64

0.41
0.87

0.41
0.87

0.34
0.92

0.34
0.80

0.57
0.64

0.41
0.87

Note

The above rates are NOT applicable if posting is 1,500 homogenous items or more to each of the countries or 5,000
homogenous items in 2 weeks due to bulk mail restrictions unless otherwise stated;

Specifications


Origin: Malaysia


Maximum dimension: 900mm in length, width and depth combined (greatest dimension may not exceed 600mm)


Minimum dimension: 90mm x 140mm


Maximum weight: 2kg
General Conditions


All rates are in Malaysia Ringgit (MYR) and are valid till 31 Dec 2016 and/or until further notice;


DHL eCommerce reserves the right to review its rates should there be any significant increase in postal rates and/or
operational costs for any or all of the above destinations;


Any rate revision will take effect after a 30-day notice period;


Mail are sent based on standard routings set by DHL eCommerce;


Any delay at destination countries is beyond DHL eCommerces control. Contact globalmailmy@dhl.com for enquiries
and updates;


Items must not bear a return address or enclose any additional mail sent on behalf of other senders;


For all mail items which are not pre-processed or pre-sorted according to given instruction, a processing fee will be
applied in addition to the postage rate;


The final billing will be calculated based on the actual unit weight, zones and quantity;


All mail items are subjected to customs inspection and clearance;


Any penalty, customs duties and/or other relevant taxes imposed by the destination authorities will be billed back at
cost;


Accounts with significant overdue balance may result in service interruption without prior notice.
Compensation Terms


Compensation is available only for registered items;


All requests for compensation must be accompanied by shipment details such as tracking number, recipient name,
recipient address, date of posting, nature of item and its declared value;


Compensation for loss of item is based on the declared value, up to a maximum of $115.00 (MYR);


Requests for compensation can only be sent to globalmailmy@dhl.com after at least 18 days, and within 90 days, from
the date of posting;


Processing time is approximately 10 weeks from the date of inquiry.

DHL eCommerce Excellence. Simply delivered

DHLE MY TARIFF
RATE GUIDE 2016
Registered DHL Globalmail Business & DHL Globalmail Packet Plus
Unit

Zone 0

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Zone 6

Zone 7

Zone 8

Zone 9

Per Piec e
Per 10grams

4.73
0.46

4.67
0.64

4.67
0.64

4.90
0.64

4.73
0.87

4.73
0.87

4.67
0.92

6.74
0.80

4.90
0.64

4.73
0.87

Specifications


Origin: Malaysia


Maximum dimension: 900mm in length, width and depth combined (greatest dimension may not exceed 600mm)


Minimum dimension: 90mm x 140mm


Maximum weight: 2kg
General Conditions


All rates are in Malaysia Ringgit (MYR) and are valid till 31 Dec 2016 and/or until further notice;


DHL eCommerce reserves the right to review its rates should there be any significant increase in postal rates and/or
operational costs for any or all of the above destinations;


Any rate revision will take effect after a 30-day notice period;


Mail are sent based on standard routings set by DHL eCommerce;


Availability of tracking information is subjected to destination post;


Any delay at destination countries is beyond DHL eCommerces control. Contact globalmailmy@dhl.com for enquiries
and updates;


Items must not bear a return address or enclose any additional mail sent on behalf of other senders;


For all mail items which are not pre-processed or pre-sorted according to given instruction, a processing fee will be
applied in addition to the postage rate;


The final billing will be calculated based on the actual unit weight, zones and quantity;


All mail items are subjected to customs inspection and clearance;


Any penalty, customs duties and/or other relevant taxes imposed by the destination authorities will be billed back at
cost;


Accounts with significant overdue balance may result in service interruption without prior notice.
Compensation Terms


All requests for compensation must be accompanied by shipment details such as tracking number, recipient name,
recipient address, date of posting, nature of item and its declared value;


Compensation for loss of item is based on the declared value, up to a maximum of $115.00 (MYR);


Requests for compensation can only be sent to globalmailmy@dhl.com after at least 18 days, and within 90 days, from
the date of posting;


Processing time is approximately 10 weeks from the date of inquiry.

DHL eCommerce Excellence. Simply delivered

DHLE MY TARIFF
RATE GUIDE 2016
Country Zoning for DHL Globalmail Business, Packet, Packet Plus & Registered DHL Globalmail Business
Country
Afghanistan
Albania
Algeria
American Samo a
Andorra
Angola
Anguilla
Antigua & B arbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbado s
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bo livia
Bo snia & Herzego vina
Bo tswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroo n
Canada
Cape Verde
Cayman Islands
Central African Rep
Chad
Chile
China
Co lo mbia
Co mo ro s Island
Co ngo
Co o k Island
Co sta Rica
Co te d Ivo ire (Ivo ry Coast)
Cro atia
Cuba
Cyprus
Czech Republic
Denmark
Djibo uti
Do minica
Do minican Rep
East Timo r
Ecuado r

Zone
5
5
6
3
5
6
6
6
6
5
6
8
9
5
6
4
1
6
5
5
6
6
6
2
6
5
6
6
0
5
6
6
1
6
6
6
6
6
6
6
1
6
6
6
3
6
6
5
6
5
4
9
6
6
6
2
6

Country
Egypt
El Salvado r
Equatorial Guinea
Eritrea
Esto nia
Ethiopia
Falkland Islands
Faro e Islands
Fiji Islands
Finland
France
French Guiana
French Po lynesia (Tahiti)
Gabo n
Gambia
Geo rgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadelo upe
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Ho nduras
Ho ng Ko ng
Hungary
Iceland
India
Indo nesia
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Ko rea (No rth)
Ko rea (So uth)
Kuwait
Kyrgyzstan
Lao s
Latvia
Lebano n
Leso tho
Liberia
Libya
Liechtenstein
Lithuania

Zone
6
6
6
6
5
6
6
5
3
9
5
6
3
6
6
5
5
6
5
9
5
6
6
3
6
6
6
6
6
6
1
4
5
1
0
5
9
5
9
6
3
4
5
6
3
2
1
4
5
1
5
4
6
6
6
5
5

Country
Luxembo urg
M acau
M acedo nia
M adagascar
M alawi
M aldives
M ali
M alta
M ariana Islands
M arshall Islands
M artinique
M auritania
M auritius Island
M exico
M icro nesia
M o ldo va
M o naco
M o ngo lia
M o ntenegro
M o ntserrat
M o rocco
M o zambique
M yanmar
Namibia
Nauru
Nepal
Netherland Antilles
Netherlands
New Caledo nia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfo lk Island
Norway
Oman
P akistan
P alau
P alestine Territo ries
P anama
P apua New Guinea
P araguay
P eru
P hilippines
P oland
P ortugal
P uerto Rico
Qatar
Reunio n
Romania
Russia
Rwanda
Saint Eustatius
Saint Helena
Saint Kitts and Nevis
Saint Lucia

Zone
5
2
5
6
6
2
6
5
3
3
6
6
6
6
3
5
5
2
5
6
6
6
1
6
3
1
6
5
3
3
6
6
6
3
3
9
4
1
3
5
6
3
6
6
0
5
5
6
4
6
5
4
6
6
6
6
6

Country
Saint M aarten
Saint P ierre & M iquelo n
Saint Tho mas
Saint Vincent & the Grenadines
Samo a
San M arino
Sao Tome & Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leo ne
Singapo re
Slo vakia
Slo venia
Solomo n Islands
Somalia
South Africa
Spain
Sri Lanka
Sudan
Suriname
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tokelau
Tonga
Trinidad & Tobago
Tunisia
Turkey
Turkmenistan
Turks & Caico s Island
Tuvalu
UAE
Uganda
Ukraine
United Kingdo m
Uruguay
USA
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Virgin Islands (GB )
Virgin Islands (US)
Wake Island
Wallis & Futuna Island
Yemen
Zaire (Dem Rep o f Co ngo )
Zambia
Zimbabwe

Zone
6
6
6
6
3
5
6
4
6
5
6
6
0
5
5
3
6
6
5
1
6
6
6
5
5
1
5
6
0
6
3
3
6
6
5
5
6
3
4
6
5
5
6
7
5
3
5
6
0
6
6
3
3
5
6
6
6

DHL eCommerce Excellence. Simply delivered

DHLE MY TARIFF
RATE GUIDE 2016
DHL eCommerce General Terms and Conditions International Transport and Delivery Services
1.

Definitions

DHL eCommerce Subs mean the subsidiaries of Deutsche Post

AG that provide international mail services by or on behalf of Deutsche
Post AG.
DPAG means Deutsche Post AG.
E-Commerce Related Services mean e-facilitationand
e-fulfillment Services as offered by DPAG or DHL eCommerce Subs.
E-Facilitation Services include but is not limited to web-shop or
Store management, including program and order management
services as well as operation and maintenance of customers web-shop
or store, including product listing, online sales, customer relationship
management, customer service support and coordination of contacts
with third party service providers as individually agreed between the
Parties.

(2) For the transportation and delivery of letter mail items, the Terms
and Conditions of Deutsche Post AG for International Letter
Service (in German AGB Brief International) shall all apply on a
secondary basis, and for the transportation of parcels, the Terms
and Conditions of Deutsche PostAG for International Parcel
Service (in German AGB Paket International) shall apply on a
secondary basis, unless otherwise stipulated in these GTC. In
addition to the general terms and conditions cited in this
Section 2 (2), any conditions comprised in specific service
descriptions and referenced in the offer or the individual contract
as well as any terms and conditions set out in the brochure
International Mail Dispatch: Important Information on Design
And Posting and in the brochure Service and Charges (in
German Leistungen und Preise) shall apply additionally.
Notwithstanding the conditions referenced in this Section 2 (2)
and/or these GTC, the UPUC, the CMR, the Montreal Convention
or the Warsaw Convention may apply in the individual case, as
applicable under consideration of the specific mode of transport
for the Shipment.

E-Fulfillment Services include but is not limited to storage and

fulfilment services as individually agreed between the Parties.
GTC means these terms and conditions of DHL eCommerce.
CMR means the Convention on the Contract for the International
Carriage of Goods by Road.
Montreal Convention means the Convention for the Unification
of Certain Rules for International Carriage by Air.
Warsaw Convention is the Convention for the Unification of
Certain Rules Relating to International Carriage by Air, signed on
12 October 1929.
Recipient means the addressee to whom the shipment is sent.
Parties refers to Sender and DPAG respectively DHL eCommerce
Subs, as the case may, depending on the circumstances and the
details of the individual case.
Sender means the party receiving delivery services from DPAG
and/or DHL eCommerce Subs in accordance with a respective
agreement.
Shipment means one or more letter mail or parcel items containing
goods or press items or dialogue marketing material which the Sender
hands over to DHL eCommerce Subs or DPAG, respectively, and
which may be transported and delivered by any means of transport
selected by DPAG, whether by air, road or any other means of
transport. Each such shipment is transported under limited liability
pursuant to these General Terms and Conditions.
Prohibited Goods have the meaning as defined in Section 4 of
these GTC.
UPUC stands for Universal Postal Convention and the
supplementary documents as applicable in the latest version.
2.

Scope

(1) These GTC shall apply to all agreements between DPAG or

DHL eCommerce Subs, respectively, with the Sender regarding
the transport and delivery of mail and parcel shipments and any
possible ancillary E-Commerce Related Services, unless otherwise
agreed in writing by a sufficiently authorized representative of
DPAG or DHL eCommerce Subs. Unless otherwise stipulated in
these GTC, all provisions relating to DPAG apply to mentioned.

(3) As far as the Parties have agreed on additional E-Commerce Related

Services, the following shall apply: For E-Fulfillment Services the
General Forwarders Terms and Conditions (in German AdSP
Allgemeine Deutsche Spediteursbedingungen) and, to the
extent the General Forwarders Terms and Conditions are not
applicable, the Logistics Terms and Conditions (in German
Logistik-AGB) shall apply. For E-Facilitation Services, the Logistics
Terms and Conditions shall apply, provided always that any
individual terms and conditions agreed upon by the Parties in a
specific customer agreement shall take precedent.
(4) These GTC and all brochures and general terms and conditions of
business referenced here in shall apply in their respective latest
version and are available online under
www.deutschepost.com/en/businesscustomers/tac.html or
may be obtained from DPAG directly upon request.
(5) The Senders general terms and conditions shall not apply and are
herewith explicitly excluded, even if DPAG has accepted the
Senders Shipment without contradiction in the individual case.
Deviating terms and conditions shall be agreed in writing.
3.

Agreement and Services

(1) Contracts regarding transport and delivery of Shipments are

concluded between the Sender and DPAG or DHL eCommerce
Subs, respectively, either in written form or by way of hand-over
of the Shipment and acceptance of the same for transport and
delivery in accordance with these GTC.
(2) DPAG accepts Shipments for transport and delivery from the
Sender at the sites of DPAG or DHL eCommerce Subs, or picks
up such Shipments at agreed sites of Sender, in order to deliver
such Shipments to the Recipient directly or have them delivered
by another postal or alternative service provider.

DHL eCommerce Excellence. Simply delivered

DHL eCommerce

DHLE MY TARIFF
RATE GUIDE 2016
(3) The Sender shall label the Shipments correctly and provide all
necessary details to enable DPAG to perform the services
including transport and delivery, settling of damages claims
and/or return of the goods, as may be due in the individual case.
(4) DPAG shall accept special instructions from the Sender for
Shipments only if these instructions are notified in the agreed
form or in a separate agreement between the Parties. The Sender
is not entitled to demand that instructions are being followed if
they are issued only after the Shipment has been handed over for
transport and delivery.
(5) Routing and any deviation from any routes, including the possibility
that the Shipment will be transported via interim stops, shall
always be at the sole discretion of DPAG.
4.

Shipments

(1) DPAG shall not undertake the transport and delivery of items,
which DPAG is unable to transport securely, which are prohibited
or the transportation of which is prohibited or or which are illegal
goods for other reasons (collectively Prohibited Goods), and it is
hereby agreed that DPAG shall have no liability whatsoever for any
such item. Prohibited Goods include, but are not limited to:
1.

2.

3.

Shipments the content, external form, transportation or

storage of which violates a statutory prohibition or a
prohibition by a public authority, in particular but without
limitation regulations regarding export, import or customs
law of the countries of origin, destination or transit, or
goods for which special equipment (e.g. for temperaturecontrolled goods), safety precautions or authorizations are
required; Shipments or items the transportation of which is
prohibited or is subject to special restrictions under Universal
Postal Convention, IATA or ICAO rules;
For clarity, also Shipments the transportation and/or storage
of which is subject to hazardous goods regulations; likewise
excluded are all goods that are not completely free from
restrictions under current IATA and ICAO hazardous goods
regulations; and
Shipments the content of which violates intellectual property
rights, including forged or unlicensed copies of products
(brand piracy);

4.

Shipments the content or external characteristics of which

may cause injury to or infection of persons or damage to
property;

5.

Shipments containing live animals or human remains; with the

exception of invertebrates if and where permitted under the
provisions of the UPUC such as queen bees;

6.

Shipments containing narcotics or intoxicants;

7.

Shipments with an actual value of over EUR 25,000;

Notwithstanding the value limits set out herein, Shipments
containing cash or other methods of payment, precious
metals, works of art, jewelry, watches, precious stones or
other valuables or securities, for which there can be no
blocking, or no cancellation and replacement proceedings in
the event of their loss, shall only be permitted, if and up to
the threshold permitted in DPAGs valuables policy, set forth
on www.dhl.com. In particular, but without limitation, for

parcels a value threshold for valuable goods amounting to

EUR 500 exists, which however may vary in the individual
case from destination country to destination country
(see list of countries on www.dhl.com). Letter mail items with
valuables are only permitted as value letter, insured or
registered letter, subject to the terms and conditions in
Service and Charges or on www.dhl.com and up to the value
limits set out there.
8.

Unfranked or insufficiently franked Shipments and Shipments

posted with the intention of fraudulently obtaining the
transport service without paying for it;

9.

Shipments that contain weapons, especially firearms, or parts

thereof, imitation weapons or ammunition;

10. Shipments addressed to natural or legal persons named on

sanction lists or shipments forwarded to countries subject to an
embargo;
11. Shipments which contain obscene or pornographic articles.
(2) The Sender warrants that the Shipment does not contain any
Prohibited Goods and has been correctly packaged and is
appropriately protected. Notwithstanding any other rights of DPAG,
the Sender shall indemnify DPAG from any liability for third-party
claims resulting from the transportation of Prohibited Goods or
other inadmissible or unlawful goods. The contractual liability of
DPAG for its own conduct and for its vicarious agents remains
unaffected. The Sender shall not derive any rights regarding any
conclusion of a contract on the basis of the mere uncontradicted
hand-over of a Shipment, even if the Sender attaches a label to the
Shipment in question or otherwise draws attention to its
characteristics in accordance with this Section 4.
(3) If a Shipment contains a Prohibited Good or the Shipmentbecause
of its nature (size, format, weight, contents, etc.) or for other
reasons does not comply with the GTC mentioned in Section 2
above or with the other provisions of these GTC, DPAG shall be
entitled to:
1.

refuse acceptance the Shipment or,

2.

if the Shipment has already been handed over, return

it or store it until its collection, or

3.

transport the Shipment without notifying the Sender and, if

necessary and/or required by law, to choose a different route
(e.g. by road and sea instead of by air
freight as planned) and to
invoice for any additional costs incurred as a result.

The same applies if it is only suspected that the Shipment contains

Prohibited Goods or that there are any breaches of contract and the
Sender fails to comply with DPAGs request to supply information.
(4) DPAG is not obliged to check the Shipment for exclusions within the
meaning of Section 4 (1) and (2) of these GTC. However, if it
suspects that the Shipment contain Prohibited Goods, DPAG shall be
entitled to open the Shipment and to inspect the contents. It is
stressed that DPAG further carries out regular checks in accordance
with the applicable statutory aviation security regulations. If goods,
which may not be transported by air freight, are found, or if there is
reason to suspect that these goods ought not to be transported this
way, DPAG shall be entitled to transport the goods by land or
sea, notwithstanding its other rights under Section 4 (4).

DHL eCommerce Excellence. Simply delivered

DHLE MY TARIFF
RATE GUIDE 2016
5.

Customs Clearance and Customs Regulations

(1) The Sender is obliged to comply with the applicable import and
export regulations and the customs regulations of the country of
origin, destination and transit. The Sender shall complete the
necessary accompanying documents (customs declaration, export
licenses etc.) truthfully and completely, and shall hand these over
with the Shipment.

(2) Local Reply Services do not include the lease or sub-lease of a

physical mailbox for the customer and also do not include any
right in a physical mailbox or in any special, separate storage
facility, unless this is expressly stipulated in the service specification
or in an order confirmation issued by DPAG. The pick-up and
delivery to the address specified by the customer shall take place
at reasonable intervals; lead times for delivery are however not
guaranteed.

(2) DPAG does not assume any liability for the content of the
Shipment and the accompanying documents. The Sender
remains solely responsible for all risks and consequences of
importing and exporting goods. This shall apply independently of
the grounds on which the dispatch is restricted or prohibited,
either by applicable statutory provisions or is restricted or
excluded under these GTC or other contractual provisions.
Section 2 (5) and 4 (3) remain unaffected.

(3) The Sender is solely responsible to ensure that the Local Reply
Service is used exclusively for legally permitted purposes and the
compliance with all applicable local laws, for example tax and
company law. DPAG assumes no liability whatsoever for the
contents of the Shipments delivered to the Sender via the Local
Reply Service, or for any consequences which may ensue
according to local tax and corporate law for the Sender as a result of
setting up a mailbox.

(3) The Sender shall indemnify DPAG from third-party claims arising
from or in connection with violations against the provisions
specified in this Section 5.

(4) The other provisions of these GTC also apply to Local Reply Services;
in particular, but without limitation, the liability of DPAG shall be
limited pursuant to the provisions of Section 9.

6.

8.

Delivery and Non-Deliverable Shipments

(1) The Shipments shall be delivered to the Recipient's address

specified by the Sender, though not necessarily personally to a
Recipient named in person. Shipments to addresses with central
mail departments shall be delivered to these departments.
(2) If necessary for the return of undeliverable Shipments, the Sender
shall consent that a corresponding Data Matrix Code label is
attached to such Shipments. The Sender shall make reasonable
efforts to assist DPAG in returning such Shipments, and
particularly to furnish all necessary customs documents and all
other documents and information which may be required for the
return.
(3) If the Recipient refuses to accept a Shipment or refuses payment,
and provided DPAG has made reasonable efforts to return such
Shipment at the expense of the Sender but has not been able to
do so, DPAG shall be entitled to utilize or destroy such Shipments
in accordance with UPC regulations, without any prior instruction.
(4) If undeliverable Shipments are returned in accordance with
Section 6 (2) and (3), one or more Shipments may be collected
over a reasonable period and returned to the Sender in a
practicable form, unless otherwise instructed by the Sender.
Section 3 (4) of these GTC shall remain unaffected.
7.

Local Reply Service

(1) The Local Reply Services consist of the collection of Shipments

under a mailbox address leased by DPAG, pick-up in the country
of origin and delivery to an address specified by the customer, all
according to the service specifications for the country in question.

Charges

(1) The Sender shall pay to DPAG the agreed remuneration for the
agreed services.
(2) All prices indicated are net prices and are exclusive of any taxes
customs duties and fees. They are subject to statutory value added
tax, if and as far as due, at the time when the services are
provided.
(3) Payment of the remuneration is due before or at time of
hand-over to DPAG for transportation and delivery, unless
otherwise agreed between the Parties.
(4) DPAG reserves all rights regarding default of payment including
the right to claim interest in case of delayed payment amounting
to 8 per cent above the base rate published in the Federal
Gazette from time to time (Section 247 of the German Civil Code
BGB) and the right to claim damages.
(5) For the purpose of reviewing charges, all Shipments may be
re-counted, reweighed and/or measured again and the charge is
billed on the basis of the data thus ascertained.
9.

Liability

(1) DPAG contracts with the Sender on the basis that the Shipments
comply with the provisions of these GTC and that the liability in this
regard is the same as such of a postal service provider within the
scope of the UPUC. DPAG is therefore not liable for the loss or
damage of simple letter mail items during transport, the liability for
parcel deliveries is subject to the limitations set out in the UPUC.
Moreover, in case of the application of the UPUC with respect to
such losses or damages regarding postal items, DPAGs liability is
limited to direct or immediatedamage; consequential or indirect
damages are excluded, even if DPAG was informed about the risk
of loss or damage before or after accepting the respective Shipment,
since any risks can be insured by the Sender.

DHL eCommerce Excellence. Simply delivered

DHLE MY TARIFF
RATE GUIDE 2016
(2) If, contrary to Section 9 (1), the CMR, the Montreal Convention or
the Warsaw Convention is applicable on a mandatory basis in an
individual case for certain cross-border shipments, the Parties
liability shall be in accordance with the respective applicable rules
only, whichever convention is applicable in the individual case. If a
Shipment is transported by air and partially by road or other
modes of transport, it is assumed that any loss or damage
that occurs, takes place during air transit.

11. Force Majeure

(3) Unless otherwise provided for in Sections 9 (1) and (2), the
following shall apply:

The Sender shall indemnify DPAG from liability for loss or damage
resulting from violations against applicable laws or regulations or
resulting from infringement of the following assurances and guarantees:

1.

2.

In the event of loss of or damage of letter mail items

which
are in the custody of a freight carrier appointed by DPAG for
transport of the shipment and provided this freight carrier is
responsible for such loss or damage DPAGs liability shall be
limited to the assignment of rights against the freight carrier;
Furthermore, DPAGs liability in the event of loss or damage is
limited to the fair market value of the
Shipments, whereby the
maximum amount shall not exceed 8.33 Special Drawing
Rights per kg in case of simple negligence;

DPAG shall not be liable for loss or damage resulting from

unforeseeable circumstances which are beyond its control, such
as earthquakes, hurricanes, storms, flooding, fog, war, plane
crashes or embargos, industrial disputes, civil disturbance or riots.
12. Warranties of Sender and Indemnification

completeness and accuracy of all documents and information

provided by the Sender or its representative;

preparation of the shipment in secure premises;

appointment of reliable employees or vicarious agents by the

Sender for the purpose of preparing the shipment;

protection of the shipment by the Sender against unauthorized

access;

during its preparation, storage and transportation to DPAG;

3.

In case of intentional misconduct or gross negligence, the

manddatory liability as provided in the applicable convention
shall remain unaffected;

correct labelling, addressing and packaging of the shipment,

so that its secure transport is guaranteed if handled with
the usual care;

4.

Unless any special regulations relating to the transportation

of goods apply, liability for damage resulting from injury to
life, body or health which is due to a willful or negligent
breach of duty on the part of DPAG or on the part of one of
its statutory representatives or vicarious agents, shall remain
unaffected by the above liability restrictions.

compliance with all applicable customs, import and export

laws and regulations and other laws and regulations.

(4) Special Rules for Domestic Shipments in the USA:

All claims regarding domestic Shipments within the USA must be
submitted in writing within ninety (90) days as of the date of
acceptance of the Shipment; otherwise any liability of DPAG shall
be forfeited. All original shipping containers, the entire packaging
and the entire contents are to be made available by DPAG for
inspection and kept until the claim has finally been processed.
DPAG is not obliged to handle claims until all services charges
have been paid.

13. Final Provisions

(1) DPAG is entitled to record, store and process data required in order
to perform the services. DPAG is entitled to make this data
accessible in accordance with the applicable data protection
provisions.
(2) Unless any mandatory provisions of the Universal Postal Convention,
the CMR or the Montreal Convention/Warsaw Convention apply,
the substantive laws of the Federal Republic of Germany shall apply.
(3) Place of jurisdiction for disputes arising in connection with these
GTC shall be Bonn, Germany, unless this is contrary to
applicable mandatory law in the individual case.

10. Limitation of Liability regarding Delay of Delivery

DPAG shall use its best endeavors to deliver the Shipment in
accordance with the usual delivery times; however, DPAG does not
assume any liability for any such lead or delivery times. The delivery
or lead-time is usually not a component of the contract so that any
corresponding liability arising from delay is generally excluded. If in
exceptional cases, a delivery time was agreed and the UPUC does
not apply, any respective, exceptional liability for delay shall be based
based on the applicable statutory regulations.

(4) The invalidity or unenforceability of a provision shall not affect the

effectiveness of other parts of these GTC.

Status: 08/2015

DHL eCommerce Excellence. Simply delivered