Novella Low

4202 E Fowler Ave Tampa, Florida 33620

E-mail: nlow@mail.usf.edu Phone: (813) 974-2011

Education

University of South Florida (August 2015-Current)

M.S. Major: Applied Linguistics: Teaching English as a Second Language Current G.P.A. 3.74

Old Dominion University (January 2010-December 2013)

B.S. Major: Interdisciplinary Studies: Elementary Education

(Cum Laude) G.P.A. 3.59

Thomas Nelson Community College (September 2003-December 2009)

Associate of Science with a Specialization in Education G.P.A. 2.75

Work Experience
Instructor, INTO English Language Program, Tampa, Florida
September 2016- Current
Duties:

Making detailed and organized plans for instruction.

Meet the standards and requirements of INTOs instructional program.
Address all skills including reading, writing, listening, and speaking with a focus on grammar.
Maintain a respectable and conducive environment for learning.
Administer academic and individual assessments of students.
Employing a variety of approaches, methodologies, and techniques to implement lesson and course
objectives adequately and effectively.
Providing feedback and answering student concerns and questions both inside and outside of classroom
hours.

Sales Associate, Dillards Department Store, Tampa, Florida

January 2015- April 2016
Duties:

Provided exceptional customer service.

Maintained the objectives and sales goals of Dillards in two separate sale areas.
Provided customers with up-to-date product information.
Received and displayed store shipments.

Maintained an orderly and neat store appearance.

Transportation Security Officer, TSA Norfolk, Virginia

January 2008- December 2014
Duties:

I served on the Employee Council and as a member I used my communication skills to inform and act as a
mediator for employees.
I worked alongside the other members, and the Federal Screening Director to collaboratively develop ideas to
improve both security processes as well as the work environment.
I was a member of the Newsletter for ORF/PHF airports. I developed ideas for articles and interview the
workforce for a variety of articles. These articles were meant to provide information as well as create a
community amongst the workforce.
I was an OSARP (On Screen Alarm Resolution Protocol) monitor and with that I trained new employees on
how to perform OSARP in baggage. I also informed and updated supervisors about the employees progress
in training.
I have led information briefings concerning sensitive information to the workforce.
I have provided information in the form of reports concerning prohibited items found. These reports aid
supervisors, managers and Law Enforcement Officers.
I have assisted employees with setting up their yearly career plans as well as assisted with data entry into the
PASS program.
I maintained vigilance to ensure that passengers did not circumvent security. I was trained to provide
immediate assistance in the case of any security breaches.
I remained up-to-date on all standard operating procedures and executed them accordingly. I was trained to
use a variety of equipment including: X-Ray, AIT (Advanced Imaging Technology), and ETD (Explosive
Trace Detector) machines.

Assistant Manager, Eckerd/ Rite-Aid Pharmacy Yorktown, Virginia

October 2001- September 2007
Duties:

Substantial experience and outstanding skills in customer service with six years experience at Eckerd/Rite
aid Pharmacy including four in management.
Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles.
Resolved complaints and grievances of both employees and customers.
Assigned tasks and monitored progress of employees. I instructed employees in all tasks as well as provided
assistance.
I stocked merchandise, prepared and organized the stock room.
I checked in vendors and managed all invoices.
Ensured that the merchandise on the floor, including food items, were properly rotated and displayed.
Developing end caps to optimize sales. Reworked merchandise on shelves with new planograms.
Trained new hires.
Briefed management on any issues with employees or customers.

Prepared daily paperwork including; vendor reports, financial statements, and data entry.
I operated several computer programs including data entry for the employee time clock, and the weekly sales
manifest.
I managed the nightly bank invoices and prepared all appropriate paperwork for bank transactions.
Ensured all tills and registers were balanced to include all forms of payment; cash, check, debit/credit
receipts, and coupons.

Volunteer, Virginia Living Museum Newport News, Virginia

June 2000-September 2000
May 2013-August 2013
Duties:

I would help do activity stations for the museum guests to participate in, including an arts and crafts table,
and touch tanks.
I was trained to use the equipment from the astrology department including several different types of
telescopes.
I served as an usher for the planetarium, and have operated the show on several occasions.
I acted as classroom assistant in a class to third grade students for an all-day summer school on astrology.