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DIRECTORATE OF POSTAL LIFE INSURANCE

Deportment
Information

Chonokyopuri
29-34/2012"l1

of Posts, Ministry
Technology,

of Commu[1ications
Government

Post Office Complex.

&

of India

New Delhi- J 10021

(Vol-II)

To,
Chief Postmasters
All Circles
Sub:

General,

Roles & Responsibilities

of various officials & officers on implementation
of 'Core
Insurance Solution' and set-up of 'Central Processing Centre' for PLI & RPLI and
processing of requests in CPCs where the request received - reg.

As you aware that prior to implementation

of 'Core Insurance Solution' (CIS) and
set-up of 'Central Processing Centre' (CPC) for PLI & RPLI at HOs, the work of PLI &
RPLI was being performed at Divisional, Regional and Circle Offices.
The work was
mainly being done at Divisional Offices and case files were being sent to Regional and
Circle Offices, where required for further processing and approvals/sanctions.
2.
However, on implementation
of 'CIS' system and setting up of CPCs of PLI &
RPLI at HOs, the entire processing of new proposals and various service requests have
to be done in CPCs itself.
The role of Divisional,
Regional and Circle Offices in
processing of cases manually has been eliminated and now, competent authorities
(SPOs/SSPOs,
PMG, CPMG/DPS)
at Divisional or Regional or Circle Offices have to
approve cases, both new proposals
& claims as per limits pr,escribed, in the 'CIS'
system itself.
3.
In 'CIS' system various new terms like Indexer, Data Entry Operator, Quality
Checker, Approver etc. are used. Although, those terms with roles are clarified during
the trainings & workshops
and also vide this office letter No. 29-37/2012-L1
dated
20.11.2013 to Pilot Circles (copy enclosed), need is felt references have been received
for intimating the roles & responsibilities
and functions to be performed at various levels,
since some of the offices are reportedly not performing their functions.
4.
As such, it is informed that the following are the roles & responsibilities
& officials for performance of work related to PLI & RPLI:
SI.
No.
i.

Roles &
Desi!!nation
Claim
Indexer/
Indexer
(Postal

Asstt.)

of officers

Responsibility
To index new proposals and service requests
related to PLI & RPLI in 'CIS' and send the same
to PLl/RPLI 'CPC'
make
collections
of
premia
etc,
loan
To
reoavments,
interest on loan, disbursement
of

ii.

Data
Operatorl
Data
Operator,
Scanning
(Postal

iii.

Entry
Claim
Entry
ECMSI
Asslt.
Asstt.)

Quality.
Checker,
Claim Handler

(APMI
Accounts
in HOs)

DPM
of
Branch

various payments based on PLI & RPLI sanctions

to payees
concerned
as
per
the
existing
instructions, etc.
To
generate
reports
of
collections
&
disbursements
and
submit
his accounts
to
Treasurv after verification bv APMI SPM.
To scan documents of PLI & RPLI new proposals
& service requests etc. immediately
on receipt
To make Data Entry in 'CIS' system correctly
without delay
To see calculations
and do other mandatory
checks while processing new proposalsl requests
To keep hard copies of all documents
in files in
safe custody, take printouts of generated leiters,
bonds etc. and send the same to addressees
concemed
after obtaining
signatures
of CPC
Manager
(wherever
required)
and to upkeep
record.
To generatel
download
all requisite
reports
provided at CPC level, as and when required or as
per the defined periodicities
and submit to higher
authorities and keep the same properly on reccrd.
To raise tickets with helpdesk
for any system
issues, follow-up & escalate, wherever required
To maintain
records for system outagel
other
system issues
To upkeep the hardware viz. desktops, scanner,
printer and raise the issue, if any, for resolution
thereof.
To ensure correctness of data entered by PAls) of
CPC, availability of scanned images of documents
in ECMS correctly, completion of all prerequisites
as per the POll Rules-2011,
as amended from
time-to-time,
for various cases
To do verification of system calculations
To monitor cases indexed in system for timely
action by officials concerned
on new proposalsl
service requests
and
allocations
of tasks in
system to other officials (if required)
To submit
cases
with his recommendationsl
comments
to
Approver
or
Approver1
or
Approver2, as the case may be
To ensure that all requisite reports are generatedl
downloaded,
as and when required or as per the
defined
periodicities,
submilted
to
higher
author~ies and kept properly on record
To ensure that records are keDt uodated and in

safe custody
To ensure tickets are raised on the helpdesk for
any system issues, followed-up & escalated, if
required and also that records are maintained for
system outage! other system issues (software &
hardware)
iv.

Approver
(Postmaster,
Postmaster,

To take decision on cases received in system in

Sr.
Dy.

Chief Postmaster
in GPO, Asst!.
Director in NDHO,
Mumbai
GPO,
Kolkata GPO)

Approver queue, as per the limits prescribed from

time-to-time
To monitor cases indexed in system for timely
action by officials concerned on new proposals!
service requests

To sign all documents like Policy

Acceptance
Letter, Sanctions
and
documents

except the documents

Bond,
other

on which it is

mentioned that it is system generated and no

signature required, irrespectively whether the case

was approved by him! her or higher authorities

To review periodically the business achievement

vis-it-vis taraets
v.

Approver1

To take decision on cases received in system in

(Director

Approver1 queue, as per the limits prescribed

from time-to-time

NDHO,
GPO,
Kolkata
GPO,
Chief Postmasters
of
GPOs
&
Divisional
Heads
SPOsI SSPOsll
Approver2
Mumbai

vi.

vii.

(Chief
PMGI
Postmaster
General of CO &
ROs (DPS in case
powers
are
delegated))
SDIPI
Claim
Investigator
Divisional
(Sub
IP/ASP, PRI)

To monitor cases indexed in system for timely

action by officials concerned on new proposals!
service requests
To review periodically the business achievement

vis-a-vis targets
To take decision on cases received in system in

Approver2 queue, as per the limits prescribed

from time-to-time
To monitor cases indexed in system for timely
action by officials concerned on new proposals!
service requests
To review periodically the business achievement

vis-a-vis targets
SDIP (IPI ASP) to verify proposals of RPLI, as per
existing instructions manually, till the time, Sify
network and systems are made available to them
and furnish reports on proposal fonms
To verify! investigate claims sent to them and
submit reoorts

5.
In addition to above, it is to inform that SPOs! SSPOs, Chief Postmasters of
GPOs and Directors NDHO, Mumbai GPO & Kolkata GPO wili function as Managing
Advisor i.e. they would appoinV tenminate sales force (Advisors), allocate target, review
3

their performance and approvel sanction their incentivel commissions in 'CIS' and
subsequently,
the same would be disbursed from Post Offices.
SDIP will function as
Advisor Co-ordinator for the Advisor (Sales force).
6.
It may please be noted that 'User IDs' in 'CIS' system are created in names of
officers & officials concerned.
Therefore, it must be ensured by officers & officials that
the passwords of their 'User IDs' are not disclosed to any other official or officer by them
and they have to do their jobs in the 'CIS' system themselves as per the aforesaid roles.
Also note that user concerned will be held responsible for any mistake or mischievous
activity committed with their 'User IDs'.
For the purpose, proper record keeping has to
be ensured for creation of 'User IDs', their activation! deactivation!
locking! unlocking!
resetting of passwords!
change in office of User! change in roles of User etc with
supported document.
7.
Furthermore,
it is informed that once the policy is migrated in 'CIS' system, any
service request received from the insurant(s)! nominee(s) etc. has to be processed in
the CPC of office concerned
(HO! SO! BO) where the request is received based on
scanned images of relevant documents available in the system. It must be ensured that
such requests for migrated policies are not transferred
by receiving CPC or its SOs!
BOs to the CPC where the policy actually stands. Any violation of this should be viewed
seriouSly~

8.

This has approval

of Chief General

Manager

(PLI).

Add!.
Copy for information to:
1. Director, RAKNPA, Ghaziabad
2. Directors, PTC, Darbhanga, Guwahati, Madurai, Mysuru, Saharanpur,
3. Dy. Director, CEPT, Mysuru for hosting on India Post website

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