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RICOH Interactive

Whiteboard D2200
Machine Code: Y304

Field Service Manual

Important Safety Notices


Lead-Free Solder
This product is manufactured using lead-free solder as a part of a movement within the consumer
products industry at large to be environmentally responsible. Lead-free solder must be used in the
servicing and repair of this product.
WARNING
This product is manufactured using lead free solder. DO NOT USE LEAD BASED SOLDER TO
REPAIR THIS PRODUCT! The melting temperature of lead-free solder is higher than that of leaded
solder by 86 F to 104 F (30 C to 40 C). Use of a soldering iron designed for lead-based
solders to repair product made with lead-free solder may result in damage to the component and
or PCB being soldered. Great care should be made to ensure high-quality soldering when
servicing this product especially when soldering large components, through-hole pins, and on
PCBs - as the level of heat required to melt lead-free solder is high.

Prevention of Physical Injury


1. Before disassembling or assembling parts of the machine and peripherals, make sure that the
machine power cord is unplugged.
2. The wall outlet should be near the machine and easily accessible.
3. If any adjustment or operation check has to be made with exterior covers off or open while the
main switch is turned on, keep hands away from electrified or mechanically driven components.
4. The machine drives some of its components when it completes the warm-up period. Be careful to
keep hands away from the mechanical and electrical components as the machine starts operation.
5. When replacing the battery in the product, use only the specified type of battery. If an unspecified
type of battery is used, it may explode or break.

Observance of Electrical Safety Standards


The machine and its peripherals must be serviced by a customer service representative who has
completed the training course on those models.
This product is also designed for an IT power distribution system with phase-to-phase voltage 230V.

Safety and Ecological Notes for Disposal


1. Dispose of replaced parts in accordance with local regulations.
To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and
aerosols. A fire or an explosion might occur.
This product contains substances which are harmful to humans and the environment.
Please dispose of this product in accordance with local regulations.
The following information is only for EU-member states:

The use of the symbol indicates that this product may not be treated as household waste. By ensuring this
product is disposed of correctly, you will help prevent potential negative consequences for the
environment and human health, which could otherwise be caused by inappropriate waste handling of
this product. For more detailed information about recycling of this product, please contact your local city
office or your household waste disposal service.
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.

Suspending from the Stand


1. At least four people are required for the procedure.
2. Make absolutely sure you do not let a user do this work.
3. Attach all designated screws.

Moving
1. Make sure the screen is properly attached to the stand.
2. When moving, hold the bottom or the sides of the screen instead of the stand.
3. Make sure there is no signal cable connected to a PC or other devices.
4. When moving, wrap the power cord and signal cables around the machine or the stand to prevent
them from getting in the way.
2

Symbols, Abbreviations and Trademarks


Symbols, Abbreviations
This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations
are as follows:
Screw
Shoulder screw
Black screw (TCRU)
Connector
FFC (Flat Film Connector)
Harness clamp
Clip
E-ring
C-ring
Timing belt
Spring
SEF

Short Edge Feed

LEF

Long Edge Feed

[A] Short Edge Feed (SEF)

[B] Long Edge Feed (LEF)

Trademarks
Intel and Core are trademarks of Intel Corporation in the U.S. and / or other countries.
Google Chrome and Android are trademarks of Google Inc.
iOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United
States and certain other countries.
iPhone, iPad, Mac OS, and Safari are trademarks or registered trademarks of Apple Inc., in the United
States and other countries.
Firefox is a registered trademark of the Mozilla Foundation.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be
trademarks of their respective owners.
DisplayPort and VESA are registered trademarks of Video Electronics Standards Association in the U.S.
and/or other jurisdictions.
VGA is a trademark of International Business Machines Corporation in the United States, other
countries, or both.
Crestron and RoomView are trademarks or registered trademarks of Crestron Electronics, Inc.
Microsoft, Windows, Internet Explorer, Excel, and PowerPoint are either registered trademarks or
trademarks of Microsoft Corporation in the United States and / or other countries.
The proper name of Internet Explorer 8 is Windows Internet Explorer 8.
The proper names of the Windows operating systems are as follows:
The product names of Windows 7 are as follows:
Microsoft Windows 7 Home Premium
Microsoft Windows 7 Professional
Microsoft Windows 7 Ultimate
Microsoft Windows 7 Enterprise
The product names of Windows 8 are as follows:
Microsoft Windows 8
Microsoft Windows 8 Pro
Microsoft Windows 8 Enterprise
The product names of Windows 8.1 are as follows:
Microsoft Windows 8.1
Microsoft Windows 8.1 Pro
Microsoft Windows 8.1 Enterprise
4

Microsoft product screen shots reprinted with permission from Microsoft Corporation.
Other product names are the trademarks or registered trademarks of each company.

TABLE OF CONTENTS
Important Safety Notices................................................................................................................................... 1
Lead-Free Solder............................................................................................................................................ 1
Prevention of Physical Injury.......................................................................................................................... 1
Observance of Electrical Safety Standards................................................................................................. 1
Safety and Ecological Notes for Disposal................................................................................................... 2
Suspending from the Stand............................................................................................................................2
Moving............................................................................................................................................................ 2
Symbols, Abbreviations and Trademarks.........................................................................................................3
Symbols, Abbreviations................................................................................................................................. 3
Trademarks..................................................................................................................................................... 4

1. Product Information
Product Overview.............................................................................................................................................11
Main Unit......................................................................................................................................................11
Control Panel....................................................................................................................................... 12
Back......................................................................................................................................................13
Input/ Output Terminals..............................................................................................................................14
Machine Codes and Peripherals Configuration............................................................................................15
Product List....................................................................................................................................................15
Main Unit............................................................................................................................................. 15
Option.................................................................................................................................................. 15
Specifications....................................................................................................................................................16

2. Installation
Installation Requirements................................................................................................................................. 17
Operating Environment............................................................................................................................... 17
Installation Space Requirements.................................................................................................................17
When installing the machine by mounting the main unit on a wall.................................................17
Wall Mounting Precautions........................................................................................................................ 18
Accessory Check..............................................................................................................................................20
Accessories for the Main Unit..................................................................................................................... 20
Option...........................................................................................................................................................20

3. Replacement and Adjustment


Notes on the Power Button.............................................................................................................................. 21
Characteristics of the Power Button............................................................................................................ 21
6

Before Replacing Parts.....................................................................................................................................22


Special Tools.................................................................................................................................................... 23
Parts Replacement ........................................................................................................................................... 24
Stand Cover................................................................................................................................................. 24
Stand.............................................................................................................................................................24
Rear Cover................................................................................................................................................... 25
Switch Board................................................................................................................................................ 27
Main Board Cover.......................................................................................................................................27
Fan................................................................................................................................................................ 29
Main Board.................................................................................................................................................. 31
Memory........................................................................................................................................................ 31
SSD............................................................................................................................................................... 32
Wireless LAN Board....................................................................................................................................33
Speakers.......................................................................................................................................................33
Camera.........................................................................................................................................................34
LCD Controller Board.................................................................................................................................. 35
Microphone..................................................................................................................................................36
Power Board................................................................................................................................................ 36
Capture Board............................................................................................................................................. 37
Side IO Board.............................................................................................................................................. 37
Display and LCD Module............................................................................................................................38

4. System Maintenance
System Update................................................................................................................................................. 39
System Update Procedure...........................................................................................................................39
Export/Import of Application Settings............................................................................................................40
Items Subject to Export/Import...................................................................................................................40
File Type........................................................................................................................................................43
Export Procedure......................................................................................................................................... 43
Import Procedure......................................................................................................................................... 45
Service Mode................................................................................................................................................... 48
Service Mode...............................................................................................................................................48
Outline..................................................................................................................................................48
How to Enter the Service Mode.........................................................................................................49

Device Manager..........................................................................................................................................51
Display Color Patterns................................................................................................................................. 51
Display Touch Keyboard.............................................................................................................................52
Simple CAN Bus.......................................................................................................................................... 53
Initialize Administrator Password................................................................................................................53
Windows Activation.................................................................................................................................... 54
License Activation via the Internet...................................................................................................... 54
License Activation by Phone............................................................................................................... 55

5. Troubleshooting
Error Messages................................................................................................................................................ 59
Error Messages during the System Startup................................................................................................ 59
Error Messages Related to Drawing Strokes............................................................................................. 60
Error Messages Related to Sharing the Screen.........................................................................................61
Error Messages When Saving a PDF File.................................................................................................. 62
Error Messages Related to Configuration..................................................................................................66
Error Messages Related to Web Pages..................................................................................................... 69
Error Messages When Using the Device as a Monitor............................................................................ 70
Error Messages Related to File Reading....................................................................................................72
Error Messages Related to Remote Whiteboard Sharing........................................................................ 76
Error Messages for RICOH Interactive Whiteboard Client......................................................................79
Error Messages Related to Network.......................................................................................................... 83
Error Messages Related to RICOH e-Sharing Box................................................................................... 86
Error Messages Related to Remote Desktop Software............................................................................. 87
Other Error Messages................................................................................................................................. 89
Troubleshooting................................................................................................................................................97
Defects in the Display.................................................................................................................................. 97
Defects in the Capture Board......................................................................................................................98
Unable to Start Up....................................................................................................................................... 98
Errors at Start-Up........................................................................................................................................... 100
IWB Network Environment Check Tool....................................................................................................... 101
Outline........................................................................................................................................................101
Diagnostic Content.................................................................................................................................... 101
How to Use the Tool..................................................................................................................................102

Beforehand........................................................................................................................................102
Operation on the Server Side..........................................................................................................102
Operation on the Client Side...........................................................................................................105

10

1. Product Information
Product Overview
Main Unit

No.

Name

Control panel

Microphone

Camera

Speaker

Power indicator

Power button

USB port

11

1. Product Information

No.

Name

Audio output

Audio input

Control Panel

No.

12

Name

Brightness control buttons

Volume control buttons

Mute button

Product Overview

Back

No.

Name

Camera direction adjustment lever

Stand

Ports

13

1. Product Information

Input/ Output Terminals

No.

14

Name

Power connector detachment prevention claw

Power connector

HDMI Output

USB port

Ethernet interface (10/100/1000 Mbps LAN port)

HDMI Input

DisplayPort Input

VGA Input

Machine Codes and Peripherals Configuration

Machine Codes and Peripherals Configuration


Product List
Main Unit
Brand name
RICOH Interactive Whiteboard D2200

Product code
North America/Latin America: Y304-17
Europe/Asia: Y304-27

Option
Brand name
Interactive Whiteboard Remote License Type
1

Product code
Y401-17

15

1. Product Information

Specifications
See "Appendices" for details.

16

2. Installation
Installation Requirements
Operating Environment
Install in a location within the following environmental range.
Item

Environment

Temperature

0 to 32C (32 to 89.6F)

Humidity

10 to 80% (without condensation)

Maximum altitude

2,500 m (8,202 feet)

Power source

100-240 V AC, 50/60 Hz

Operating frequency band

2402 2483 MHz

Maximum radio-frequency power

Less than 20.0 dBm

Be sure not to keep in a place where there is a lot of humidity, oil mist, and dust.
If you install the machine in a location exposed to high temperatures, we recommend that you
specify a low humidity (60% or lower) when operating the machine.
Be sure not to plug up any ventilation hole during installation.
When moving, disconnect the power cord, VGA cable and network line.
Be sure not to place this machine on other apparatus, or not to put other apparatus on this
machine.
Be sure to connect the grounding terminal of the power plug with the ground.
Be sure not to use it in a place where ventilation is poor.

Installation Space Requirements


Be sure to provide sufficient space for wiring of cables and ventilation.

When installing the machine by mounting the main unit on a wall


1. Left: 40 mm (1.6 inches) or more
2. Top: 40 mm (1.6 inches) or more
17

2. Installation

3. Right: 40 mm (1.6 inches) or more


4. Under: 40 mm (1.6 inches) or more

Wall Mounting Precautions


A VESA-compliant bracket is required to mount the main unit on a wall.
When mounting a VESA-compliant bracket, use the bracket that corresponds to 100 100 mm
(3.94 3.94inches).
The weight of the main unit is about 5.3 kg (11.7 lb.). Use a mounting bracket that is sufficiently
strong enough to support the weight of the main unit.
When mounting the main unit on a wall or the ceiling, select a location that can withstand four
times the combined weight of the main unit and mounting bracket, such as a concrete wall or pillar.
When mounting a bracket, use M4 screws. Use all the VESA screw holes on the back.
Attach the bracket to the screw holes on the back of the machine.
18

Installation Requirements

19

2. Installation

Accessory Check
Accessories for the Main Unit
Enclosed items

Q'ty

Power code

VGA cable

AC adapter

Read this first

Warranty sheet (NA Only)

Note

Option
Brand name
Interactive Whiteboard Remote License Type
1

20

Note
For using the real-time share function with remote
locations

3. Replacement and Adjustment


Notes on the Power Button
Characteristics of the Power Button
Power is supplied to the machine even when the power is turned OFF with the power button.
The power button in this machine uses DC (direct current). Therefore, if the AC power cord is
connected to an AC wall outlet, power is supplied to the main board, the operation unit and other
modules even when the power is turned OFF. When replacing the controller board and the
operation unit in this state, not only these boards, it will damage other electrical components.
So, when performing maintenance work such as replacing parts, in addition to turning off the
power with the power button, always unplug the AC power cord.
When you disconnect the power cord from the AC wall outlet, inside the machine there is still
residual charge.
When you disconnect the power cord from the AC wall outlet, inside the AC adapter for a while
there is still residual charge. Therefore, if you remove boards in this state, it can cause a blown fuse
or memory failure.
How to remove the residual charge inside the machine
To remove the residual charge, disconnect the AC adapter from the main machine. Thus, the
charge remaining in the machine is released, and it is possible to remove boards.

21

3. Replacement and Adjustment

Before Replacing Parts


Turn off the main power.
Remove the AC cord and the DC side of the AC adapter. This is because, when the AC adapter is
connected, the discharge time of the AC adapter is added to the time it takes to remove the
residual charge.

22

Special Tools

Special Tools
For system update and replacement, the following tools are required:
No.

Item

Note

USB flash drive

For system update

Nutdriver

For removing hex screws on the terminal

23

3. Replacement and Adjustment

Parts Replacement
Stand Cover
1. Stand cover [A]

Stand
1. Stand cover (page 24)

24

Parts Replacement

2. Stand [A]

Rear Cover

There is still residual charge inside the machine after you disconnect the AC adapter. Remove the
AC adapter from the main machine and wait for 5 seconds before you remove the cover.

25

3. Replacement and Adjustment

1. Remove the screws.

Check the position of the hooks in the photo below before removing.

26

Parts Replacement

2. Rear cover [A]

Switch Board
1. Rear cover (page 25)
2. Switch board [A]

Main Board Cover


1. Rear cover (page 25)

27

3. Replacement and Adjustment

2. Remove the screws.

To avoid damaging the screws in the photo below, use a nut driver.

28

Parts Replacement

3. Main board cover [A]

Fan
1. Main board cover (page 27)

29

3. Replacement and Adjustment

2. Fan [A]

When installing the fan, make sure that the label of the fan is at the outer side, and the harness
is close to the connector.
If the fan is attached in the opposite direction, it may cause failure or problems.

30

Parts Replacement

Main Board
1. Main board cover (page 27)
2. Main board [A]

Memory
1. Main board cover (page 27)
2. Release the stoppers [A].

31

3. Replacement and Adjustment

3. Memory [B]

SSD
1. Main board cover (page 27)
2. Remove the screws.

32

Parts Replacement

3. SSD [A]

Wireless LAN Board


1. Main board cover (page 27)
2. Wireless LAN board [A]

Speakers
1. Main board cover (page 27)

33

3. Replacement and Adjustment

2. Speakers [A]

Camera
1. Main board cover (page 27)
2. Camera unit [A]

34

Parts Replacement

3. Camera cover [B]

4. Camera [C]

LCD Controller Board


1. Rear cover (page 25)

35

3. Replacement and Adjustment

2. LCD Controller board [A]

Microphone
1. Main board cover (page 27)
2. Microphone [A]

Power Board
1. Rear cover (page 25)

36

Parts Replacement

2. Power board [A]

Capture Board
1. Main board cover (page 27)
2. Capture board [A]

Side IO Board
1. Rear cover (page 25)

37

3. Replacement and Adjustment

2. Side IO board [A]

Display and LCD Module


1. Main board (page 31)
2. Speaker (page 33)
3. Camera (page 34)
4. LCD controller board (page 35)
5. Power board (page 36)
6. Capture board (page 37)
7. Side IO board (page 37)
8. Display and LCD module [A]

38

4. System Maintenance
System Update
System Update Procedure
1. Download and unzip the update file (RICOH_Iwb_D2200.zip).
2. Store the file generated in step 1 (RIWB_1.*.**.zip) into the root directory on a USB flash
drive.
3. Connect the USB flash drive to the D2200.
4. Execute the system update for administrator setting application on the D2200.
5. A list of files available to update appears.
6. Select the target update file, and press [OK] to start the update process.
7. When the update is done, the system automatically reboots and the white board
application starts up.

39

4. System Maintenance

Export/Import of Application Settings


This machine can import/export the device setting information using a USB flash drive.
Since the contents of the exported/imported file are encrypted, they cannot be checked.

Items Subject to Export/Import


You can back up the settings and recover the former settings with the backup file.
The following items can be exported to a USB flash drive:
Items

Description
IP address
DNS address
Subnet mask

Network Settings

Gateway address
Settings of DHCP ON/OFF
Ethernet Speed
MAC address

SMTP Server Setting


NTP server
Time Settings

ON/OFF settings
Server address
Time zone
Display style

Region and Language


Settings

Current location
Display languages
System locale

Version Information

40

This is used for version check at import.

Export/Import of Application Settings

Items

Description
White board address
Auto shut-down time setting
Auto stand-by time setting

System Settings

Remote white board image quality setting


Temporarily save settings
Save duration
USB flash drive setting
Main operation panel appearance
Printer address
Authentication setting
User code

Print Settings

User name
Password
Encryption setting
Driver encryption key
Email address
Contact list

Stored Data

Shared folder list


History data is not exported.

The following lists the white board application setting information:


Item name
Administrator password settings

Export

Remarks

N/A

41

4. System Maintenance

Item name
E-mail transmitting server settings

Export
Available

Remarks
1. For the SMTP server, the following items can
be set.
Address
Port number
Default value: 25
Encryption method
None (default)
StartTLS
Authentic method
None (default)
SMTP authentication
Account and password (if authentication
is necessary)
2. For mail sending, the following options can be
set.
On/Off of partition of PDF file to send by
mail
Upper limit of size of PDF file to send by
mail

E-mail address book settings

Available

The upper limit is 100


The history does not export

Remote WB sharing license


registration

N/A

Remote WB sharing contact list


settings

Available

Backup file collection

Available

USB flash drive settings

The history does not export

N/A

The touch sensor settings file does not export


X: Not exported, O: Exported

42

The upper limit is 100

Only the setting for backup (The file for backup


does not export)

Export/Import of Application Settings

File Type
The ZIP file named "iwb-settings-YYYYMMDD-hhmmss.zip" is stored in the root directory in the USB flash
drive.
YYYYMMDD-hhmmss: Export execution date (local time)

Export Procedure
1. Insert a USB flash drive into the USB port of the main unit, and open [Export Device
Configuration] in the administrator setting application.
2. Select the [OK] button when the following screen comes up.

3. The following screen is displayed, and export is started.

4. The following screen is displayed when export completed successfully.

43

4. System Maintenance

5. One of the following screens is displayed when export failed.

44

Export/Import of Application Settings

Import Procedure
1. Copy the exported data (ZIP file) to the root of the USB flash drive. Insert the USB flash
drive into the USB port of the main unit, and open [Import Device Configuration] in the
administrator setting application.
2. Select [OK] when the following screen comes up.

3. When the following screen is displayed, select [OK] after selecting the setting file to
import.

If [OK] is clicked in the setting file selection screen, it will change to the following screen.

The following screen is displayed when there is no setting file in the root of the USB flash drive. If
the [OK] button is clicked, it will return to the administrator setting application screen.

45

4. System Maintenance

4. When import is completed normally, a dialog to request rebooting is displayed, and then
reboot the main unit according to the instructions.

5. One of the following screens is displayed when import failed. If the [OK] button is clicked,
it will return to the administrator setting application screen.

46

Export/Import of Application Settings

47

4. System Maintenance

Service Mode
Service Mode
Outline
The following functions are only for service.
Item

48

Contents

Purpose of use

Device Manager Settings

Checks the hardware


operating state

Condition check on the position


sensor, capture board, etc.

Display Color Patterns

Two or more color patterns


are displayed on the screen.

Check for display abnormality in the


LCD panel

Display Touch Keyboard

Keyboard is displayed.

Enter characters on the screen.

Simple CAN Bus

You can write lines on the


screen with a finger.

This is used to isolate defects in the


position sensor.

Function Settings

Custom-order setting items

Not for servicing items

Initialize Administrator
Password

Returns the administrators


password to the factory
setting.

When the customer has lost his/her


password.

Windows Activation

For Windows license


activation.

When the SSD is replaced, perform


after replacement.

Service Mode

How to Enter the Service Mode


1. Touch and hold the [Close] icon.

2. Tap [Close].

3. Double-tap the [Settings] icon.

4. Touch and hold [Version Information] for five seconds.

49

4. System Maintenance

5. Tap the [Search] icon.

6. Tap the [ServiceSettings] icon.

7. Enter the password for service "y300kb" in the dialog box and tap [OK].

8. The Service Setting Menu is displayed.

50

Service Mode

Device Manager
1. Tap [Device Manager Settings] on the Service Settings Menu.

2. The hardware operation confirmation screen shown below is displayed, on which the
status of each device can be checked.

Display Color Patterns


1. Connect a USB keyboard to the USB terminal of the main unit.

51

4. System Maintenance

2. Tap [Display Color Patterns] on the Service Settings Menu.

3. Change the color pattern, using the F1 to F7 keys on the USB keyboard.
4. Press the ESC key to finish the display color pattern check.

Display Touch Keyboard


1. Tap [Display Touch Keyboard] on the Service Settings Menu.

52

Service Mode

Simple CAN Bus


1. Tap [Simple CAN Bus] on the Service Settings Menu.

2. Make sure that you can draw a line with your finger.

Initialize Administrator Password


1. Tap [Initialize Administrator Password] on the Service Settings Menu.

2. Tap [Initialize].

53

4. System Maintenance

Windows Activation
License Activation via the Internet
1. Tap [Window Activation] on the Service Settings Menu.

2. Tap [Activate].

3. Tap [Close] to finish the activation.

54

Service Mode

4. Tap [Close].

If activation failed, the screen below is displayed.

If error code 80072EE7 is displayed, check the connection with the Internet and perform license
activation again.
For any error code other than above, refer the URL below to take the appropriate
countermeasures.
URL: http://windows.microsoft.com/en-us/windows-8/activation-errors

License Activation by Phone


1. Tap [Windows Activation] on the Service Settings Menu.

55

4. System Maintenance

2. Tap [Activate by Phone].

3. Select the nearest location, and then tap [Next].

4. Call the phone number displayed.


5. Enter the installation ID listed on the screen into phones keypad.
Write down the confirmation ID given by the phone guidance.

56

Service Mode

6. Enter the confirmation ID on the screen, and then click [Next].

7. Tap [Close] to finish the activation.

8. Tap [Close].

57

4. System Maintenance

If activation failed, the screen below is displayed.

Enter the confirmation number again.

58

5. Troubleshooting
Error Messages
Error Messages during the System Startup
Message

Error Code

Cause

Instead of pressing the


power button normally, one
of the following actions was
performed to force the
machine to shut down the
last time it was running:
A fatal error has occurred.

Pressing and holding


down the power
button.
Turning off the main
power.
Disconnecting the
power cable.

Solution
Quickly press and
release the power
button on the front
of the display.
When the machine
shuts down, press
the power button
again to restart the
machine.
If the message
appears again,
retrieve logs and
system settings.
(Logs and system settings
can be retrieved through
[Log Collection] in
Administrator Settings.
Send the retrieved data
to the service support
desk to analyze the
machine status.)

59

5. Troubleshooting

Error Messages Related to Drawing Strokes


Message
The number of handwritten
entries exceeds the limit.
Page [xxx] and after will
be imported as images.
Nothing more can be
entered because the total
number of entries on the
whiteboard has reached
the limit.

Nothing more can be


entered because the total
number of entries on the
whiteboard has reached
the limit. Reduce the total
number of entries by
deleting handwritten
entries/texts/lines/
graphics/pages.

60

Error Code

Cause

Delete unnecessary
pages containing
strokes.

1004-1005
Handwritten pages/entries
exceed the upper limit.

Delete unnecessary
strokes.
Delete unnecessary
pages containing
handwritten entries.

2014-2001

The total number of


entries on the page
exceeds the limit entry
count for one page.

1014-2002

Solution

3000 strokes/texts/
shapes have been
written in the pages
being shown on the
screen.
The total number of
entries (strokes/texts/
shapes) in all pages
reaches 9000.

Delete unnecessary
strokes in the page
displayed, or add a
new page.
Delete a page or
strokes in the page.

Error Messages

Error Messages Related to Sharing the Screen


Message

Cannot connect because


the software version is
different. Update the host
terminal and the
participating terminals to
the latest version.

Error Code

A communication failure
has occurred.
Save the created page
and restart the application.

Solution

The version of the host


whiteboard does not match
the version system of
participating whiteboard.

Update the system.


For details about
how to update the
system, refer to the
operating
instructions.
Use compatible
mode.

Cannot continue remote


whiteboard.
A communication error
has occurred. Restart the
remote whiteboard.

Cause

No response from the client


terminal even when it takes
30 seconds.

A timeout occurred
while you were
opening a whiteboard
session.
An internal error
occurred while you
were using remote
whiteboard.

Restart the remote


whiteboard.

Save the page as


needed. Next, quickly
press and release the
power button on the front
of the display. When the
machine shuts down,
press the power button
again to restart the
machine.

A communication timeout
has occurred.
Possible causes may be as
follows.
- Not connected to the
network

The network cable is not


connected or is broken.

Check that the network


cable is connected or is
not broken.

- A failure has occurred on


the host terminal

61

5. Troubleshooting

Message

Cannot continue remote


whiteboard because of a
communication error

Cannot delete the page.


Try again later.

Cannot add the page(s).

Error Code

Cause

Solution

The network cable is


not connected.

Check the network status


and re-open the session.
For details about how to
configure the Network
Settings, refer to the
operating instructions.

The IP address is not


set.
No IP address can be
obtained over DHCP

The file that you want to


delete is being
downloaded.

Wait for a while and then


try to delete the page
again.

A network failure may


occur on a device using
remote whiteboard.

Wait for a while and then


try to add the page
again.

Error Messages When Saving a PDF File


Message

Error Code

No captured page is
created.

There is no data to save.


Either add a page or
make a handwritten entry
and then try again.

Cause

1012-2007

No handwritten stroke
exists.
No input image from PC
exists.

Cannot save temporarily


saved file.
The number of temporarily
saved files has reached
the limit.
Contact your
administrator.

62

1012-2008

The number of temporarily


saved files reaches the limit
(1000 files).

Solution
Save the data after doing
the following.
Create a captured
page.
Draw a stroke on
the screen page.
Display an image
from a computer on
the screen page.

Ask the whiteboards


administrators to delete
some temporarily saved
files through
Administrator Settings.

Error Messages

Message
Cannot save temporarily
saved files. Insufficient free
space in the temporary
save folder.

Error Code

Cause

Solution

1012-2009

The temporarily saved file


size reaches the upper limit
(10GB).

Ask the whiteboards


administrators to delete
some temporarily saved
files through
Administrator Settings.

You do not have the


authority to write to the USB
flash memory device.

Configure the USB flash


memory device
properties to allow
information to be written.

Contact your
administrator.
You do not have the
authority to write to the
mounted USB memory

Failed to send the email


because the size of the
attached file is too large.
Use the [Save in USB
Memory] function.

The attempt to send the email failed because the size


of the attached file exceeds
the set limit.

Reduce the file size


by deleting
unnecessary files
from the whiteboard
pages.
Save temporarily or
save it onto a USB
flash drive.

63

5. Troubleshooting

Message

Error Code

Cause

The network cable is


not connected, or the
cable is broken.
Failed to send the email.
The following are possible
causes.

There is an error in the


Network Settings (such
as the DNS).

Failed to connect to the


SMTP server.

There is an error in the


SMTP Server Settings
(IP address, host
name, or port
number).

Failed to authenticate with


the SMTP server.

The operation to connect


to the SMTP server has
timed out.

There is an error in the


authentication settings
for the SMTP server
(authentication,
account, or
password).

Solution
Check whether the
network cable is
connected, or the
cable is broken.
Access
Administrator
Settings and check
the Network
Settings. For details
about how to
configure the
Network Settings,
see Configuring
Network Settings.
Access
Administrator
Settings and check
the SMTP Server
Settings. For details
about how to
configure the SMTP
Server Settings,
refer to the
operating
instructions.
Retrieve logs and system
settings.

Failed to create the PDF


file. Please call service.

64

Insufficient memory
available.
A system error occurs.

(Logs and system settings


can be retrieved through
[Log Collection] in
Administrator Settings.
Send the retrieved data
to the service support
desk to analyze the
machine status.)

Error Messages

Message
The meeting code is
incorrect.
Enter the correct meeting
code.

Cannot save.
Try again after checking
the USB memory mount,
the free space and if it has
write authorization.

Error Code

Failed to save the file. Try


again after checking the
USB memory connection,
free disk space, the
presence of write protect
etc.

Incorrect meeting code is


entered.

Disconnecting the USB


flash drive during
saving.
-

No available capacity
in the USB flash drive.
No permission to write
to the USB flash drive.

Change the file name.


Try again after changing
the file name or deleting
the file with the same
name.

Cause

1012-2011

Solution
Enter the meeting code
that has been entered
when saving temporarily.

Allocate sufficient
space for the USB
flash drive.
Add permission to
write to the USB
flash drive.

Cannot save the specified


file name because the file
name has already been
used from the branch
number 1 to 100.

Delete unnecessary
branch number of file(s),
or change the file(s) to
other file name. Save the
file to another location.

The USB flash drive is


disconnected during
reading.

Do not disconnect USB


flash drive during
reading

65

5. Troubleshooting

Error Messages Related to Configuration


Message

Error Code

Cause

Solution
Check whether any of the
following apply:
The e-mail address
is left blank.

Cannot import because


the email address format is
incorrect.
Use the correct email
address format.

The format of the e-mail


address is invalid.

More than 64
characters are used
for the local block
of the email
address.
More than 255
characters are used
for the domain of
the e-mail address.
More than 256
characters are used
for the e-mail
address.

66

Error Messages

Message

Error Code

Cause

Solution
Check whether any of the
following apply:
The IP address is left
blank.

Cannot import because


the IP address format is
incorrect.

Use the correct IP address


format.

The file to be imported


contains an IP address with
an invalid format.

The IP address is not


composed of four parts,
each separated by a
period, which contain
three or fewer single-byte
digits.
The four parts of the IP
address, each separated
by a period, contain
three or fewer single-byte
digits with an invalid
value.
More than 256 digits are
used.
Digits that start with 0 or
00 are used

Cannot import because


the IP address format is
incompatible.
Check the IP address and
reset it.

The file to be imported


contains an IP address with
an invalid value.

Check whether the file


contains an IP address
(such as 0.0.0.0 or
127.0.0.1) configured
for a specific purpose.

67

5. Troubleshooting

Message

Returned to factory
defaults. Make the settings
again on administrator
settings.
The configuration file may
be corrupted if the main
power was forcibly
switched off.

Error Code

Cause

Solution

Instead of pressing the


power button normally, one
of the following actions was
performed to force the
machine to shut down the
last time it was running:

Open Administrator
Settings and reconfigure
the machine settings. For
details about
Administrator Settings,
see Operating
Instructions.

Pressing and holding


down the power
button.
Turning off the main
power.
Disconnecting the
power cable.

Cannot connect to the


Public Address Book
Server
The following are the
possible causes.
- The network settings are
incorrect

1. The network settings


are incorrect.

1. Check the network


settings.

2. You cannot access the


server.

2. Try again later.


3. Try again later.

3. You cannot access the


network.
-

- Cannot access the server


- Cannot access the
network
Please try again later.
If there is no improvement
contact your administrator.
Only file sizes up to 20MB
can be uploaded.
Select a file under 20MB.

68

The image file that can be


uploaded is limited up to
20 MB.

Edit the image file to less


than 20 MB, or select an
image file less than 20
MB.

Error Messages

Message

Cannot login whiteboard

Error Code

Cause
1. IC card which cannot
be authenticated has
been touched.

1. Touch using an
authenticated IC
card.

2. Cannot access the


server through the
network.

2. Check the network


access.

3. The authentication
result did not reply
within 10 seconds for
reasons such as server
error.

The user name or the


password is not correct.

Solution

3. Ask the server


administrator
whether an error
occurred on the
server.

1. The inputted user


name or password is
incorrect.

1. Input the correct


user name and
password.

2. Cannot access the


server through the
network.

2. Check the network


access.

3. The authentication
result did not reply
within 10 seconds for
reasons such as server
error.

3. Ask the server


administrator
whether an error
occurred on the
server.

Error Messages Related to Web Pages


Message
The number of
simultaneous connections
exceeds the limit.

Error Code

Try again later.

The passcode is not


correct.

Cause

Solution

The number of devices


accessing the Web page
and viewing remote
whiteboard has already
exceeded the limit.

Wait until one of the


devices finishes viewing
remote whiteboard, and
then try to connect to the
remote whiteboard.

Incorrect passcode is
entered.

Enter the correct


passcode shown on the
left/right upper part of
the host whiteboard.

69

5. Troubleshooting

Message

Error Code

Cause
The specified meeting
code is incorrect.
There is no temporarily
saved file associated
with the specified
meeting code.

The meeting code is


incorrect
Enter the correct meeting
code.

Solution
Reboot the video
conferencing
device.
Reconnect the USB
cable for the video
conference device
and your computer.
If the message
appears again,
retrieve logs and
system settings.
(Logs and system
settings can be
retrieved through
[Log Collection] in
Administrator
Settings. Send the
retrieved data to the
service support desk
to analyze the
machine status.)

Error Messages When Using the Device as a Monitor


Message

Error Code

Cannot display the


externally inputted image.
An error has occurred on
the captured device.
Reconnect the cable.
Cannot display the
externally inputted image.
Change the resolution or
the refresh rate.

70

1002-2003

Cause
The resolution of the
computer which you
are attempting to
display is
unsupported.
A VGA cable does not
connect firmly.

1002-2004

The resolution of the


computer which you are
attempting to display is
unsupported.

Solution
Change the
computers
resolution to a
supported one.
Reconnect the
display cable.

Change the computers


resolution to a supported
one.

Error Messages

Message
Cannot display because
of copyright protected
(HDCP) contents. Cannot
display copyright
protected contents on
HDMI Input 1. Connect to
the external input terminal:
HDMI Input 2 and click
[Enter/Input].

Error Code

Solution

The attempt to open


copyright protected content
failed.

Display content that is not


copyright protected.

Copyright protected
contents are input to the
input terminal of the
controller side.

To display these contents,


connect to the displays
input terminal.

1002-2007

*Cannot use whiteboard


function on HDMI Input 2.
Cannot display because
of copyright protected
(HDCP) contents. Cannot
display copyright
protected contents on
DisplayPort Input Connect
to the external input
terminal: HDMI Input
2and click [Enter/Input] .

Cause

1002-2007

* Cannot use whiteboard


function on HDMI Input 2
Cannot display copyright
protected contents on the
external input terminal
named Computer In.
Connect to another
external input terminal and
select the input source by
pressing [Input] on the
monitor or remote control.

* The whiteboard function


cannot be used on
external input terminals
other than Computer In.

71

5. Troubleshooting

Error Messages Related to File Reading


Message

Error Code

Cause

Solution

Cannot add all the pages.


Unable to add all the
pages because the page
limit ([xxx] pages) has
been reached while
reading. [xxx] page(s) has
been added.

Some pages cannot be


added because the page
1004-1001 count of the PDF exceeds
the page count that can be
added.

Select [Yes] to read, or


select [No] to select other
PDF.

A file import failure


occurred because the
page size is inappropriate.

Delete unnecessary pages


of the file before it is
converted to an image.

Since the file is corrupt, an


1004-1002 error occurs during
reading.

Delete unnecessary pages


of the file before it is
converted to an image.

Do you want to continue?


Cannot add all of the
pages
Set a page size from 100 x

148 mm to A0.
Cannot add all the pages,
added [xxx] pages
Cannot access the file
You do not have
permission to read the file.
Set read permission on the
file and then try again.

1004-2006

The file to be imported has


no permission to read.

Cannot import the file.

The file to be imported


Only file sizes up to xxxMB 1004-2008 exceeds the upper limit of
can be imported. Select a
file size (100MB).
file under xxxMB.

Change the file to be


imported to 100MB or
less.

Cannot import the file

Make sure that the PDF


can open in your PC, and
then try it in the whiteboard
again.

The file may be corrupted.


Check the file and then try
again.

72

Grant the whiteboard the


permission to read.

Since the file is corrupt, an


1004-2015 error occurs during
reading.

Error Messages

Message

Error Code

Cause

1004-2016

The file format is not


PPT. (ex.: A file that
merely changed the
file extension to .ppt
will be failed to open)

Cannot import the file.


The following are possible
causes.
- The file format is not
PowerPoint.
- The file is corrupted.

The PPT file has


password protection.

- A password is set on it.


Check the PowerPoint file
and then try again.

1019-2002

No ownership of the
folder.

The USB flash drive is


not connected.

The following are possible


causes.

- The USB memory is


corrupted. Check the USB
memory and then try
again.

No permission to
access the folder.

Cancel the restriction


applied to the folder, and
then try again.

The USB flash drive is


broken.

Cannot access the USB


memory.

- The USB memory has


been removed.

Make sure that the PPT file


can open in your PC, and
try loading the file in the
whiteboard again.

The PPT file is corrupt.

Cannot access the folder.


Access control is set on the
folder. Cancel access
control on the folder and
try again.

Solution

1019-2003

Access control is
applied to the USB
flash drive.
The USB flash drive is
disconnected during
the process.

Replace a new USB


flash drive and then
try again.
Make sure that the
USB flash drive
connects firmly.

The USB flash drive is


broken during the
process

73

5. Troubleshooting

Message

Error Code

Cause

Solution

Cannot access the


shared folder through
the network.
Access control is
applied to the shared
folder.

Make sure that the


whiteboard connects
to the network, an IP
address is set
properly, and other
computer can access
the shared folder.

The protocol
providing shared
access is not CIFS
(SMB).

Wait for a while the


whiteboard may be
obtaining the system
information.

SMB communication
is restricted in the
network.

Cancel the restriction


applied to the folder,
and then try again.

The network is busy.


Cannot access the shared
folder.
Cannot access to the
network. Try again later. If
there is no improvement
contact your administrator.

1019-2005

Cannot find the folder.


The following are possible
causes.
- The folder has been
deleted.

Folder is deleted.
1019-2006

- The folder has been


moved.

No folder in the
specified directory.

Add a new folder.


Move to a directory
where folder to be set
exists

Select another folder.


Cannot add the page(s).
The number of pages has
The number of pages has
1019-2008
reached the limit (100
reached the upper limit.
pages). Delete some pages
and try again.

Cannot import. Try again


after checking the file
format.

74

Unusable character is
used in the domain
name.
The domain name is
null, or has 256
characters or more.

Delete pages and try


reading again.

Specify the correct domain


name in the domain list

Error Messages

Message
Cannot import all the
pages because an
unexpected error has
occurred while importing
the file.
The number of pages has
reached the limit of 100
pages, the PDF file (100
pages) has been imported
from the external
application

Error Code

Cannot import any more


files from the external
application because the
number of pages has
reached the limit of 100
pages

The PDF file: Cannot import


the file, only file sizes up to
100 MB can be imported

Cause
Remote participating
whiteboards in multiple
locations tried to import a
large size file at the same
time.

Solution
If remote participating
whiteboards import a large
file, import the file in one
location at a time.

The number of pages has


reached the limit of 100
pages in the IWB
application during sending
the PDF file.

Delete the pages in the


IWB application.

The number of pages


already reached the limit
of 100 pages in the IWB
application during sending
the PDF file.

Delete the pages in the


IWB application.

The file size of the sent PDF


file has exceeded 100
MB.

Send a file smaller than


100 MB.

75

5. Troubleshooting

Message

Error Code

Cause

Solution

The sent PDF file is that the


following conditions are
true:
The PDF file is not
from version 1.3 to
version 1.7.
The page size
exceeds the limit (A0).
The PDF file: Cannot import
the file, only versions 1.3 to
1.7 of PDF files can be
read

A password is set on
this file to open the
document.

Send the correct file.

Security is set on this


file.
Copying the contents
of this file is not
allowed.
The file may be
corrupted.
The file may be
corrupted during the
file transmission.

Error Messages Related to Remote Whiteboard Sharing


Message

Error Code

Cannot start remote


whiteboard.
A communication error has
occurred. Try again later or
contact your administrator.
Cannot participate in
remote whiteboard because
the passcode is incorrect.
The passcode is incorrect.
Enter the correct passcode.

76

Cause

Solution

The Remote whiteboard is


terminated.

Start the remote


whiteboard.

Incorrect passcode is
entered.

Enter the correct


passcode shown on the
left/right upper part of
the host whiteboard.

Error Messages

Message

Error Code

Remote whiteboard is not


started on the whiteboard's
main unit.

Cause
The remote whiteboard is
not started.

Solution
Start the remote
whiteboard.

Cannot start remote


whiteboard.
The following are possible
causes.
- The network settings are
incorrect

The network cable is


not connected.
-

The IP address is not


set.
No IP address can be
obtained over DHCP

- The network cable is not


connected.

Check the network status


and re-open the session.
For details about how to
configure the Network
Settings, refer to the
Operating Instructions

Check the network status


and then try again.
The number of simultaneous
connections exceeds the
limit. Only up to 20
computers can connect to
the whiteboard at the same
time.

Only up to 20 computers
can connect to the
whiteboard at the same
time.

Wait until the computer


can connect to the
whiteboard.

77

5. Troubleshooting

Message

Error Code

Cause
The whiteboard has
recognized that a UCS
connects to the whiteboard
through an USB cable, but
the any of the following
occurs:

Cannot start [xxx] screen


sharing

The UCS's screen


sharing application
fails to start the screen
sharing, and it cannot
be recovered by
restarting the
application or the USB
port for the UCS.
The UCSs screen
sharing application
cannot start through
the UCS drive because
the USB cannot be
recognized.

Solution

Reboot the UCS.


Connect the USB
cable again.
If these problems
persist, retrieve the
log/settings. (Logs
and system settings
can be retrieved
through [Log
Collection] in
Administrator
Settings. Send the
retrieved data to the
service support desk
to analyze the
machine status.)

Cannot import the contact


list.
Check the contents of the
file. The last allowed
character of a column and
the first of the next column
must be separated with a
tab character.

The version of the host


whiteboard and that of the
software differ.
Update the host/
participating whiteboards
software to the latest
version.

78

The number of data items


Modify the contents of
for host whiteboard address
the contact list file.
is incorrect.

You cannot participate in


the remote whiteboard
because the software
version is different from the
host.

Update the participating


sides version to same as
the host sides version.

Error Messages

Error Messages for RICOH Interactive Whiteboard Client


Message

Error Code

Cause

Enter the correct IP


address or host
name.

The entered IP address


is incorrect.
The DNS sever is not
configured.
The IP address of the
specified host name
cannot be resolved.

Failed to connect

Solution

The remote
whiteboard license for
the main unit of the
whiteboard is not
registered, and a
remote whiteboard
cannot be
communicated with.

Contact the
administrator to
check that the
following settings
are correctly
configures:
The network
connection
The DNS
server
Whether the IP
address of the
specified host
name is
registered on
the DNS server
The gateway
Enter the correct
host name.
Register the remote
whiteboard license
for the main unit of
the whiteboard.

The passcode is wrong

The entered passcode is


incorrect.

Enter the correct


passcode.

79

5. Troubleshooting

Message

Error Code

Cause

The iPad is not


connected to the
network.

Not Connected to the


Network

Solution
Check the network
status of the iPad,
and move to a
location where a
connection with an
access point can be
confirmed.
Check the settings
for the connected
access point.

The maximum number of


remote whiteboards
connected to RICOH
Interactive Whiteboard
Client has been reached.

Disconnect the iPad that


is connected to a remote
whiteboard

The IWB Clients version is


old and cannot connect.

Update the version of


IWB Client.

The IWB main units version


is old and cannot connect.

Update IWB Main Unit


System.

During the importing of the


image, cannot access to the
image by some reason (For
example: The image file
was deleted).

Check the file status of


the image and try again.

The number of selected


images exceeds the limit.

Select the image file 10


or fewer and try again.

Unsupported image format


has been included in the
selected image files.

Select only the image file


of supported format and
try again.

The network was


disconnected while the files
are sending.

Check the network status


and try again.

Reach the connection limit

Update Application
Update IWB Main Unit
System

Failed to import the file.

The number of selected files


exceeds the limit.
(Max 10)
The selected files include
those with unsupported
formats.
(Supported: JPG/PNG)
Failed to send the files.

80

Error Messages

Message

Error Code

Cause

Solution

Cannot connect

The entered IP address is


incorrect.

Enter the correct IP


address or host name.

The passcode is wrong

The entered passcode is


incorrect.

Enter the correct


passcode.

1. The DNS server is not


set.
2. Unable to resolve the
host name to the IP
address.

1. Contact your
administrator
whether the
following items are
set correctly:
Network
connection

Cannot connect

DNS server
settings
Registration
status of the IP
address for the
host name in
the DNS server
Gateway
settings
2. Enter the correct
host name.

81

5. Troubleshooting

Message

Error Code

Cause
1. The terminal is not
connected to the
network.
2. Cannot participate in
the remote whiteboard

Cannot connect to the


network

The number of connections


has reached the limit

Storage has no free space

Cannot connect

3. If the delay interval


due to a network
problem is 10 or more
seconds, it is
determined that the
network is
disconnected. After
that, you could not
establish the
connection, even
though you retried to
connect for 10
seconds.

2. Make sure the


settings of the
access point which
you are connected.

Leave from the remote


whiteboard using the
connected IWB Apps
terminal.

The storage free space of


iPad is less than 9 MB.

Make sure the storage


usage from the usage of
the iPad setting
application, and then
delete the data so that
the storage free space is
9 MB or more.

1. The remote
whiteboard license of
IWB main unit has not
been registered.
2. Cannot open the
remote whiteboard.

82

1. Make sure the


network status of the
iPad, and move to
the radio range of
the access point that
can be connected.

The maximum number of


connections on IWB Apps
have reached the limit.

Solution

Register the remote


whiteboard license of
IWB main unit.

Error Messages

Error Messages Related to Network


Message

Error Code

Cannot continue sending


the email because of a
communication error.

The network cable is


not connected.

The following are possible


causes.
The network settings
are incorrect

1006-2003

No captured page is
created.

There is no data to send.

Check the proxy settings.

Cannot confirm the latest


version. Check the network
status.

Cannot use the host name


because the DNS server is
not set.
Go to network settings in
administrator settings to set
the DNS server.

The IP address is not


set.
No IP address can be
obtained over DHCP

The network cable is


not connected Check
the network status and
then try again.

Either add a page or make


a handwritten entry and
then try again.

Cause

1006-2003

No handwritten stroke
exists.
No input image from PC
exists.

Incorrect proxy setting

The whiteboard is not


connected to the network.

1001-2509 DNS server is not set.

Solution

Connect the
network cable to the
whiteboard.
Assign an available
IP address to the
whiteboard
manually.

Create a captured
page.
Draw a stroke on
the screen page.
Display an image
from a computer on
the screen page.
Configure the proxy
setting properly
Make sure the
network connection.
Make sure that the
network cable is
connected properly.

Configure the DNS


setting through
Administrator Settings >
Network Setting.

83

5. Troubleshooting

Message
Go to network settings in
administrator settings to set
the DNS server.

Error Code

Cause

Solution

The hostname cannot be


1001-2510 resolved from the IP
address.

Enter the correct


hostname.

The whiteboard has an


1004-2002
incorrect network setting.

Make sure the network


setting on the
whiteboard, and then try
again.

Cannot access the shared


folder.
The following are possible
causes.
- The network cable is not
connected
- The IP address is not set
- Cannot obtain the IP
address from DHCP.
Check the network status
and then try again.

84

Error Messages

Message

Error Code

Cause

Solution

The shared folder does


not work properly.
The server that
provides folder
sharing does not
connect to the network
properly.
The protocol providing
shared access is not
CIFS (SMB).

Cannot access the shared


folder.

Incorrect file path to


the shared folder.

The following are possible


causes.
- The settings for the shared
folder are wrong.
- Cannot access the
network.
Try again later.
If there is no improvement
contact your administrator.

1019-2004

Incorrect username or
password.
The network cable is
not connected to the
whiteboard properly.
No IP address assign
to the whiteboard.

Make sure the


shared folder setting
of the whiteboard.
Make sure that you
can access the
shared folder
through your PC,
and then try again.

No DNS server is set


to the whiteboard.
IP packets cannot
reach to the shared
folder due to a
different subnet.
SMB communication is
restricted in the
network.

85

5. Troubleshooting

Error Messages Related to RICOH e-Sharing Box


Message
Cannot import the file.
PDF files from version 1.3 to
1.7 can be imported.
Select another PDF file.
Cannot import the file.
Set a page size from 100 x
148 mm to A0.
Cannot import the file.
A password is set on this file
to open the document.
Select another PDF file.
Cannot import the file.
Copying the contents of this
file is not allowed.
Cannot import the file.
Security is set on this file.
Select another PDF file.

86

Error Code

Cause

Solution

The PDF file version you are


1004-2009 importing to the whiteboard
is not from 1.3 to 1.7.

Change the import PDF


file version from 1.3 to
1.7.

The PDF page size you are


importing to the whiteboard
1004-2010
is not in between 100 x
148 mm to A0.

Change the import PDF


page size from 100 x
148 mm to A0.

The PDF file you are


1004-2011 importing to the whiteboard
is set a password.

Disable the PDF file


password that you are
importing to the
whiteboard.

The PDF file you are


1004-2012 importing to the whiteboard
is set a copy protection.

Go PDF document
properties and disable
the copy protection.

The PDF file you are


importing to the whiteboard
1004-2013
is set a security or print
protection.

Disable the security


setting and (if needed)
permit printing of PDF file
you are importing to the
white board.

The PDF file you are


importing to the
whiteboard is broken.

Check the PDF document


can be opened and
viewed on other PCs.

Cannot import the file. The


file may be corrupted.
Select another PDF file.

1004-2014

Cannot add all the pages,


added [xxx] pages

Check the PDF document


The file you are importing to
can be opened and
1004-1004 the whiteboard has been
viewed on other PCs, and
corrupted in some part.
then import the file.

File extension has


been changed to
.pdf.

Error Messages

Error Messages Related to Remote Desktop Software


Message
Cannot start remote PC
operation.

Error Code

Cause

2001-00001

The wrong passcode is


entered.

Enter the correct


passcode that is
displayed on the top of
the whiteboard's main
unit.

2001-00002

The remote desktop


software is not latest
version.

Download and install the


latest version via the
whiteboard.

The passcode is wrong.


Check the passcode that is
displayed on the top of the
whiteboard's main unit and
then try again.
The latest version has been
found.
Connect with the web
browser to the IP address of
the whiteboard's main unit,
then click [Download] from
[Download Software].
Download Setup.exe and
run it, then perform
installation following the
screen instructions. A
shortcut for the remote PC
operation software will be
created on the desktop.
http://xxx.xxx.xxx.xxx/
download_software.xhtml

Solution

1. Connect with the


web browser to the
IP address of the
whiteboard's main
unit. (http://
xx.xx.xx.xx)
2. Click [Download]
from [Download
Software] and
download
Setup.exe.
3. Run Setup.exe and
perform installation
following the screen
instructions.

87

5. Troubleshooting

Message
Cannot start remote PC
operation.
Cannot access the network.
Check the network settings
of this PC and then try
again.

Error Code

Cause

Solution

2001-10051

This PC is not
connected to the
network.

Check if this PC is
connected to the
network, and set
correct settings.

2001-10065

The Whiteboard is
not connected to
the network, or
using IP address is
wrong.
Network setting of
this PC is disabled.
Network setting of
whiteboard is
disabled.
LAN cable
connected to the
whiteboard is
disconnected.

88

Make sure the LAN


cable is connected
to the whiteboard
and check the IP
address. Check the
whiteboard is
connected to the
network and try
again.
Set the correct IP
address to the
whiteboard and try
again.
Set the correct
network setting and
start the remote
desktop again.

Error Messages

Message
Cannot start remote PC
operation.

Error Code

Cause

Solution

2001-11004

The whiteboard IP
address you are
connecting is
wrong.

Enter the IP address


and connect to the
whiteboard which
has been started or
is on standby.

2001-10061

The following are possible


causes.

The IP address is
not set to the
whiteboard you
are connecting.

- The IP address is wrong.


- This PC is not connected to
the network.
-The whiteboard has not
been started or is on
standby.

The LAN cable is


not connected to
the whiteboard
you are
connecting.

Check the IP address, this


PC's network settings, and
that the whiteboard is
started, then try again.

The whiteboard
you are
connecting has not
been started or is
on standby.

Enter the correct IP


address of the
whiteboard that you
are connecting.
Check the IP
address is set to the
whiteboard you are
connecting.
Make sure the LAN
cable is connected
to the whiteboard
you are connecting.
Turn on the
whiteboard you are
connecting and try
again.

Other Error Messages


Message

Error Code

Cannot import the email


address book.
Check the contents of the
file. The last allowed
character of a column and
the first of the next column
must be separated with a
tab character.

Cause
The number of data
items for email
address is incorrect.

Each data item of the


email address does
not meet the
requirement.

Solution

Modify the contents of the


file.

89

5. Troubleshooting

Message

Error Code

Cannot import the shared


folder list.
Check the contents of the
file. The last allowed
character of a column and
the first of the next column
must be separated with a
tab character.
The sender's email address
is incorrect.
Check the sender's email
address and try again.
The file is corrupted. Check
the file and try again.

Another user is using


administrator settings.
Please re-enter later.

Applications on the desktop


cannot be double started.

90

Cause
The number of data
items for folder sharing
is incorrect.

Each data item of


folder sharing does
not meet the
requirement.
The senders email
address is not set.

The senders email


address is set, but
incorrect format.
Fails to finish downloading
the system firmware
Another computer
operates the
administrator
settings.
Administrator
Settings application is
running on the
whiteboard.
You are attempting to open
two of the following at the
same time: the main screen,
General Settings, or
Administrator Settings.

Solution

Modify the contents of the


folder sharing setting file.

Set the correct sender


email address.

Download the system file,


and apply it again.

Wait for a while and try


to access again.

The main screen,


General Settings, or
Administrator Settings
are already running. Stop
the currently running
application, and then
start the other
application.

Error Messages

Message

Error Code

Cause

Solution
Restart the video
conferencing
device.
Reconnect the
computer to the
video conferencing
device using the
USB cable.

Cannot start RICOH UCS


screen sharing.

There is a problem in the


USB connection between
the video conferencing
device and the computer.

If these problems
persist, retrieve the
log/settings. (Logs
and system settings
can be retrieved
through [Log
Collection] in
Administrator
Settings. Send the
retrieved data to the
service support desk
to analyze the
machine status.)

91

5. Troubleshooting

Message

Error Code

The source device is


turned off, or it is not a
whiteboard.

The synchronization
source device does
not respond

RICOH Whiteboard is
specified as the source
device, but it does not
support the sync
function.

The synchronization
source does not
correspond to the
device configuration
synchronization
The system version is
different from that of
the synchronization
source

Cause

The administrator
password settings for
the synchronization
source whiteboard are
incorrect.

The source
whiteboard supports
the sync function, but
the version of the
whiteboard software
does not match that of
the source
whiteboard.
The password does
not match the one
specified in
[Administrator
Settings] > [Change
Administrator
Password] on the
source whiteboard.

Cannot obtain/reflect
the device
configuration of the
synchronization
source.

The source file is


corrupted.

No search result was found.


There are too many search
results.
Narrow down the search
keywords.

92

Solution
Turn on the power of
the source
whiteboard, or
change the IP
address.
Update the system
of the source device
to the version that
supports the sync
function.
Update the system
to the same version
as the source
device.
Enter the password
specified in
[Administrator
Settings] >[Change
Administrator
Password] on the
source whiteboard.
The network may
have been
disconnected
temporarily. Check
the network
environment.

There is no address that


matches the search
keywords.

Search results are over 100 Change the search


addresses.
keywords.

Change the search


keywords.

Error Messages

Message

Error Code

Cause

Solution

Cannot access the server.


The following are the
possible causes.
-The network settings are
incorrect
-Cannot access the server
-Cannot access the network

Shown on the left.

Check the settings


related to the
network.
Try again after
waiting for a while.

Please try again later.


If there is no improvement
contact your administrator.
UCS account initial
registration is not
performed.

IWB: [RICOH UCS]


Initial registration is
required
UCS: When using for
the first time, change
the password and
register the email
address from the web
settings.

UCS: Failed to Login.


Please check User ID
and password.

IWB: [RICOH UCS]


Cannot login

IWB: [RICOH UCS]


Cannot login

(You can move to the


initial registration page
from the link on the
administrator settings of
IWB.)

IWB: [RICOH UCS]


Cannot login

The contact ID or password


is incorrect.

Set the correct contact ID


and password to the
administrator settings of
IWB.

The settings of the proxy


authentication is incorrect.

Change the settings of the


proxy authentication on
the administrator settings
of IWB to the correct
settings.

1. The network settings


are incorrect.

1. Check the network


settings.

2. You cannot access the


server.

2. Try again later.

Perform UCS account


initial registration on the
Web

3. Try again later.

3. You cannot access the


network.

93

5. Troubleshooting

Message

IWB: [RICOH UCS]


Logged out

Error Code

RICOH UCS function for


this device and screen
sharing function for RICOH
UCS P3000/3500 cannot
be used at the same time.
If you want to use the
screen sharing function for
RICOH UCS
P3000/3500, change the
RICOH UCS function usage
setting to off on Video
conference settings in the
administrator settings.
IWB: [RICOH UCS]
Network connection
has been lost
UCS: Network
connection has been
lost

94

Solution

The other unit has been


logged into using the same
contact ID that was used to
log into this unit.

Perform the UCS function


again.

The unit recognizes the


external UCS, when the
UCS cooperation use
setting is ON.

Set the UCS cooperation


use setting of
administrator settings to
OFF, if you want to use
external UCS
cooperation.

The network was


disconnected (During the
waiting or meeting).

Reconnect to the network.

GD-Win has been


terminated abnormally.

Restart the UCS function.

(Select UCS on the


IWB/UCS switch screen
or restart the unit.)

IWB: [RICOH UCS]


Error has occurred
UCS: An error has
occurred. Exiting from
the application.

Cause

Error Messages

Message

* Cannot set the factory


default administrator
password

Error Code

Cause

Solution

1. The synchronous
function on device
configuration is ON
and the administrator
password of the
synchronization
source is the factory
default password.

1. Change the
administrator
password of the
synchronized IWB,
after changing the
administrator
password of the
synchronization
source IWB.

2. The synchronous
function on device
configuration is ON,
and the whiteboard
address of the
synchronization
source or the
password is not
entered.

2. Enter both the


whiteboard address
and password of the
synchronization
source.

95

5. Troubleshooting

Message

Error Code

2. The synchronization
source does not
correspond to the
device configuration
synchronization

4. The administrator
password settings for
the synchronization
source whiteboard are
incorrect
5. Cannot obtain/reflect
the device
configuration of the
synchronization
source

96

Solution

1. The synchronization
source device has
been turned the power
off or it is not IWB.

1. Turn the power on


the synchronization
source device or
change the IP
address.

2. The synchronization
source is RICHO IWB;
however it does not
correspond to the
configuration
synchronization.

1. The synchronization
source device does
not respond

3. The system version is


different from that of
the synchronization
source

Cause

3. The synchronization
source has
corresponded;
however the system
version is different
from the synchronized
IWB.
4. The administrator
password is different
from the password
which is changed on
[Change Administrator
Password] under
[Administrator
Settings] of the
synchronized IWB.
5. The file of
synchronization
source may be
corrupted.

2. Update the IWB


version of the
synchronization
source to a version
that can
synchronize.
3. Update the
synchronized IWB
version to the same
as the version of
synchronization
source.
4. Enter the password
which is changed in
[Change
Administrator
Password] under
[Administrator
Settings] of the
synchronized IWB.
5. Make sure of the
network
environment,
because there is a
possibility of a
momentary
disconnection of the
network

Troubleshooting

Troubleshooting
For any problems on options, refer to Option.

Defects in the Display


Problem
Power is not supplied, and the
power indicator does not light.

Cause
AC adapter or power
cord is not connected.

Solution
Connect the power cord.
Replace the AC adapter or
power cord/main board if
the problem persists.

Power is automatically turned


OFF.

AC adapter defect

Replace the AC adapter/main


board.

The display does not light up.

Defect in the main board

Replace the main board

Power is turned on, but no image Defect in the main board


appears.

Replace the main board

Color is not normal.

Defect in the main board

Replace the main board

Single color display

Cable loose connection or


disconnection

Reconnect the cable.

No sound from the speaker

Change the VGA cable.

Volume is set to low.

Set the volume higher.

Mute is set to ON.

Set Mute to OFF.

If sound is input but no


sound is heard, the
board is defective.

Input sound.
Replace the speaker and
main board

Input/output terminals are not


recognized.

Defect in the main board or


capture board

Replace the main board or capture


board

Abnormal noise on the rear


panel of the display.

Defective components of the


fans

Turn the power switch OFF


and back to ON.
Replace the exhaust fan if it
makes abnormal noise.

97

5. Troubleshooting

Before replacing the board, check the harness connection.

Defects in the Capture Board


Problem
There is no display of " IWB
Video Capture Board" directly
under "Sound, video, and game

Cause
The capture board is not
recognized.

Solution
Check the wiring of the
capture board
Replace the capture board

controller" in the Device


Manager of the service mode.
Indication of error occurrence
appears in the whiteboard
application after the main unit is
started up.

Unable to Start Up
Problem

98

Cause

After the power is turned ON, a


beep is output while the Ricoh
logo screen is displayed or the
screen freezes up and goes
black.

Main board defective

After the power is turned ON,


the Ricoh logo screen is
displayed, a beep is output, and
the password entry screen is
displayed but freezes up.

Loose connection of the SSD


and main board.

Solution
Change the main board. (The SSD
in the defective controller box can
be used with the new main board.)

Turn the power OFF, and then


remove and reinsert the SSD.
(The SATA connector must be
connected firmly.)
If the problem is not solved,
change the controller box.

Troubleshooting

Problem
After the power is turned on, the
Ricoh logo screen is displayed
but freezes up.

Cause

Solution

Hardware defective

After the power is turned ON,


the Ricoh logo screen is
displayed then the screen
freezes up and goes black.
After the power is turned ON,
the OS startup screen is
displayed but the startup
operation does not complete.
This may be caused by a
hardware failure or OS
(including a driver) problem.

Hardware or OS defective

99

5. Troubleshooting

Errors at Start-Up
The following are the causes and the solutions when an error is displayed after the start-up screen is
displayed.
Error display
Primary Boot Device Not Found

Cause
SSD is not recognized.
SSD connector
disconnected

Solution
Check the SSD connector
Replace the SSD

SSD breakage
CMOS Battery State Low

Dead button battery on the


main board

Replace the main board.

CMOS Memory Size Mismatch

Memory size is not correct

Return to the default memory


size (4G x 2).

CMOS Time and Date Not Set

Time and Date are incorrect

Configure the date and time in


the whiteboard.

HDD Controller Failure

SSD failure

Check the SSD connector


Replace the SSD

Insert Bootable Media


On Board Parity Error
Memory parity Error at xxxxx

100

Replace the SSD


Memory failure

Replace the Memory board.

IWB Network Environment Check Tool

IWB Network Environment Check Tool


Outline
Application for Windows for checking the state of a network connection
The tool is started with two computers connected to the same LAN as the device (IWB/remote
viewer), the IP address of the remote location is input, and diagnosis is started.
Port opening, delay, and band are displayed as diagnostic results.
The verification result can be saved in a file (CSV format).
Language: Only English
OS: Windows 7, Windows 8, 8.1
Obtain the tool from the support page.

Diagnostic Content
The following items can be checked with the network diagnostic tool.
Diagnostic content

Diagnosis item

Existence of port
61616 (ActiveMQ),
opening
50000, 50001, and
50002
Delay

Band

Check point
They should all be OK
In the case of NG, check whether the port is blocked
by the PCs windows firewall, anti-virus software,
settings of a router on the network, etc.

Average value,
maximum, and
minimum

The maximum is 100 ms or less.

Downstream (local remote)

Both downstream and upstream are 200K bps or more


(minimum guarantee).

Upstream (remote local)

Both downstream and upstream are 500K bps or more


(recommendation).

101

5. Troubleshooting

How to Use the Tool


Beforehand
This tool diagnoses the network environment between two computers. Decide in advance which is to be
the server or the client.

Operation on the Server Side


1. When the Caution dialog is displayed, press [OK].

102

IWB Network Environment Check Tool

2. Start up the IWB Network Environment Check Tool. When the Starting screen is
displayed, press [Next].

3. When the Site selection picture is displayed, click [Server Computer] (originating side).

103

5. Troubleshooting

4. When the server's (originating side) IP address is displayed, inform the IP address to the
partner (client computer side).

5. The partner (client computer side) inputs the server's (originating side) IP address, and
presses [verification start].
6. Verification is started.

104

IWB Network Environment Check Tool

7. The result screen is displayed. Push [Exit]. If needed, press [Show Detailed Logs], and
obtain information by pressing [Save a Diagnostic Report].

Operation on the Client Side


1. Start up the network diagnostic tool. When the Starting screen is displayed, press [Next].

105

5. Troubleshooting

2. When the Site selection picture is displayed, click [Client Computer] (receiving side).

3. Input the IP address informed from the server side, and press [Start Diagnosis].

106

IWB Network Environment Check Tool

4. Verification is started.

5. The result screen is displayed. Push [Exit]. If needed, press [Show Detailed Logs], and
obtain information by pressing [Save a Diagnostic Report].

107

MEMO

108

EN

RICOH Interactive
Whiteboard D2200
Machine Code: Y304

Appendices

TABLE OF CONTENTS
1. Appendices:Specifications
Specifications...................................................................................................................................................... 3
General Specifications...................................................................................................................................3
Power Consumption According to Mode.....................................................................................................5
Start and Return time............................................................................................................................. 5
Supported Video Input Signals..................................................................................................................... 6

1. Appendices:Specifications
Specifications
General Specifications
Item

Description

Display type

IPS liquid crystal system

Max. resolution

1920 x 1080 dots

Max. colors

About 16M 700K colors (8 bits for each of R, G, and B)

Pixel pitch (Horizontal x Vertical)

0.2475(H) x 0.2475(V) (mm)

Backlight

LED system

Supported scanning frequency

60 Hz

Brightness

250 cd/m2

Contrast ratio

1000:1

Effective display area (Horizontal x


Vertical)

475.2 x 267.3 (mm)

Viewing angle

Top and bottom 178 /Left and right 178

Touch panel detection

Capacitive type

Detecting area (Horizontal x


Vertical)

The whole of the effective display area

Noise

40 dB or less (A)

1. Appendices:Specifications

Item
Input/Output terminals

Description
Video input terminals:
Analog Mini D-SUB 15pin
Display port x 1 (HDCP is not supported)
HDMI x 1 (HDCP is not supported)
Audio input terminals:
Microphone x 1
Video output terminals:
HDMI x 1 (HDCP is supported)
Audio output terminals:
Headphone out x 1
Others:
USB2.0: TYPE-A X 3
Wired LAN terminal: RJ-45 x 1
(10BASE-T/100BASE-TX/ 1000BASE-T)

Weight

Main unit only: less than 5.3kg

Operating temperature

0C to 32C

Humidity

10% to 80% (no condensation)

Altitude limitation

2500 m or lower (above sea level)

Power source

100 240 V AC/ 50 - 60 Hz

Power consumption

Max: 65W or less


Standby(display off): 15W or less
Sleep: 5W or less

Dimensions (w/h/d)

570 x 385 x 62 mm

Specifications

Power Consumption According to Mode


Start and Return time

Power consumption according to mode


Main power supply OFF: Less than 1 W
Main power supply ON (at the operation): 65W or less
Main power supply ON (standby (display OFF)): 15W or less
Main power supply ON (sleep): 5W or less
Value at AC100V drive altogether.
Starting time
Starting time from the power supply OFF state:
60 to 80 seconds (until the white board use can be started)
5

1. Appendices:Specifications

* After turning OFF, wait for about 10 seconds before pressing the power button.
Return time from standby condition:
5 seconds

Supported Video Input Signals


Supported input signal resolution for the Capture Input

Capture Input

Signal format

Resolution

Freque
ncy(Hz
)

VESA GTF

640 x 350

85

Yes

Yes

VESA DMT

640 x 350

85

Yes

Yes

VESA CVT

640 x 400

60

Yes

Yes

VESA CVT

640 x 400

85

Yes

Yes

VESA GTF

640 x 400

85

Yes

Yes

VESA DMT

640 x 400

85

Yes

Yes

VESA CVT

640 x 480

60

Yes

Yes

VESA GTF

640 x 480

60

Yes

Yes

VESA DMT

640 x 480

60

Yes

Yes

VESA GTF

640 x 480

72

Yes

Yes

VESA DMT

640 x 480

72

Yes

Yes

VESA CVT

640 x 480

75

Yes

Yes

VESA GTF

640 x 480

75

Yes

Yes

VESA DMT

640 x 480

75

Yes

Yes

VESA CVT

640 x 480

85

Yes

Yes

VESA GTF

640 x 480

85

Yes

Yes

VESA DMT

640 x 480

85

Yes

Yes

VESA GTF

720 x 400

85

Yes

Yes

HDMI input

Display Port
input

VGA input

Specifications

Capture Input

Signal format

Resolution

Freque
ncy(Hz
)

VESA DMT

720 x 400

85

Yes

Yes

VESA GTF

800 x 600

56

Yes

Yes

VESA DMT

800 x 600

56

Yes

Yes

VESA CVT

800 x 600

60

Yes

Yes

VESA GTF

800 x 600

60

Yes

Yes

VESA DMT

800 x 600

60

Yes

Yes

VESA GTF

800 x 600

72

Yes

Yes

VESA DMT

800 x 600

72

Yes

Yes

VESA CVT

800 x 600

75

Yes

Yes

VESA GTF

800 x 600

75

Yes

Yes

VESA DMT

800 x 600

75

Yes

Yes

VESA CVT

800 x 600

85

Yes

Yes

VESA GTF

800 x 600

85

Yes

Yes

VESA DMT

800 x 600

85

Yes

Yes

VESA CVT

848 x 480

60

Yes

Yes

VESA GTF

848 x 480

60

Yes

Yes

VESA DMT

848 x 480

60

Yes

Yes

VESA CVT

1024 x 768

60

Yes

Yes

VESA GTF

1024 x 768

60

Yes

Yes

VESA DMT

1024 x 768

60

Yes

Yes

VESA GTF

1024 x 768

70

Yes

Yes

VESA DMT

1024 x 768

70

Yes

Yes

VESA CVT

1024 x 768

75

Yes

Yes

HDMI input

Display Port
input

VGA input

1. Appendices:Specifications

Capture Input

Signal format

Resolution

Freque
ncy(Hz
)

VESA DMT

1024 x 768

75

Yes

Yes

VESA CVT

1024 x 768

85

Yes

Yes

VESA DMT

1024 x 768

85

Yes

Yes

VESA CVT

1152 x 864

60

Yes

Yes

VESA GTF

1152 x 864

60

Yes

Yes

VESA CVT

1152 x 864

75

Yes

Yes

VESA GTF

1152 x 864

75

Yes

Yes

VESA DMT

1152 x 864

75

Yes

Yes

VESA GTF

1280 x 600

60

Yes

Yes

VESA CVT

1280 x 720

60

Yes

Yes

Yes

VESA GTF

1280 x 720

60

Yes

Yes

Yes

VESA DMT

1280 x 720

60

Yes

Yes

Yes

VESA CVT

1280 x 720

75

Yes

Yes

VESA GTF

1280 x 720

75

Yes

Yes

VESA CVT

1280 x 720

85

Yes

Yes

VESA GTF

1280 x 720

85

Yes

Yes

VESA GTF

1280 x 768

60

Yes

Yes

Yes

VESA DMT/CVT

1280 x 768

60(RB)

Yes

Yes

VESA DMT/CVT

1280 x 768

60

Yes

Yes

Yes

VESA GTF

1280 x 768

75

Yes

Yes

Yes

VESA DMT/CVT

1280 x 768

75

Yes

Yes

Yes

VESA GTF

1280 x 768

85

Yes

Yes

Yes

VESA DMT/CVT

1280 x 768

85

Yes

Yes

Yes

HDMI input

Display Port
input

VGA input

Specifications

Capture Input

Signal format

Resolution

Freque
ncy(Hz
)

VESA GTF

1280 x 800

60

Yes

Yes

Yes

VESA DMT/CVT

1280 x 800

60(RB)

Yes

Yes

Yes

VESA DMT/CVT

1280 x 800

60

Yes

Yes

Yes

VESA GTF

1280 x 800

75

Yes

Yes

Yes

VESA DMT/CVT

1280 x 800

75

Yes

Yes

Yes

VESA DMT/CVT

1280 x 800

85

Yes

Yes

Yes

VESA GTF

1280 x 800

85

Yes

Yes

Yes

VESA CVT

1280 x 960

60

Yes

Yes

VESA GTF

1280 x 960

60

Yes

Yes

VESA DMT

1280 x 960

60

Yes

Yes

VESA CVT

1280 x 960

85

Yes

Yes

VESA GTF

1280 x 960

85

Yes

Yes

VESA DMT

1280 x 960

85

Yes

Yes

VESA CVT

1280 x 1024

60

Yes

Yes

VESA GTF

1280 x 1024

60

Yes

Yes

VESA DMT

1280 x 1024

60

Yes

Yes

VESA CVT

1280 x 1024

75

Yes

Yes

VESA GTF

1280 x 1024

75

Yes

Yes

VESA DMT

1280 x 1024

75

Yes

Yes

VESA CVT

1280 x 1024

85

Yes

Yes

VESA GTF

1280 x 1024

85

Yes

Yes

VESA DMT

1280 x 1024

85

Yes

Yes

VESA CVT

1360 x 768

60

Yes

Yes

Yes

HDMI input

Display Port
input

VGA input

1. Appendices:Specifications

10

Capture Input

Signal format

Resolution

Freque
ncy(Hz
)

VESA GTF

1360 x 768

60

Yes

Yes

Yes

VESA DMT

1360 x 768

60

Yes

Yes

Yes

VESA GTF

1366 x 768

60

Yes

Yes

Yes

VESA DMT

1366 x 768

60(RB)

Yes

Yes

VESA DMT

1366 x 768

60

Yes

Yes

Yes

VESA GTF

1400 x 1050

60

Yes

Yes

Yes

VESA DMT/CVT

1400 x 1050

60(RB)

Yes

Yes

Yes

VESA DMT/CVT

1400 x 1050

60

Yes

Yes

Yes

VESA DMT/CVT

1400 x 1050

75

Yes

Yes

Yes

VESA GTF

1440 x 900

60

Yes

Yes

Yes

VESA DMT/CVT

1440 x 900

60(RB)

Yes

Yes

VESA DMT/CVT

1440 x 900

60

Yes

Yes

VESA GTF

1440 x 900

75

Yes

Yes

Yes

VESA DMT/CVT

1440 x 900

75

Yes

Yes

Yes

VESA GTF

1440 x 900

85

Yes

Yes

Yes

VESA DMT/CVT

1440 x 900

85

Yes

Yes

Yes

VESA GTF

1400 x 1050

75

Yes

Yes

Yes

VESA CVT

1600 x 900

60

Yes

Yes

Yes

VESA CVT

1600 x 900

60(RB)

Yes

Yes

VESA GTF

1600 x 900

60

Yes

Yes

Yes

VESA DMT

1600 x 900

60(RB)

Yes

Yes

VESA CVT

1600 x 1200

60

Yes

Yes

VESA GTF

1600 x 1200

60

Yes

Yes

HDMI input

Display Port
input

VGA input

Specifications

Capture Input

Signal format

Resolution

Freque
ncy(Hz
)

VESA DMT

1600 x 1200

60

Yes

Yes

Yes

VESA GTF

1680 x 1050

60

Yes

Yes

Yes

VESA DMT/CVT

1680 x 1050

60(RB)

Yes

Yes

Yes

VESA DMT/CVT

1680 x 1050

60

Yes

Yes

Yes

VESA DMT

1920 x 1080

60

Yes

Yes

Yes

VESA DMT/CVT

1920 x 1200

60(RB)

HDMI input

Display Port
input

VGA input

Yes : supported
-: not supported

11

MEMO

12

EN