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Introduction
A cell phone, like any other consumer electronic device, has its problems:
Generally, non-repairable internal corrosion of parts results if you get the
phone wet or uses wet hands to push the buttons. Consider a protective case. If
the phone does get wet, be sure it is totally dry before you switch it on so you
can try to avoid damaging internal parts.
Extreme heat in a car can damage the battery or the cell-phone electronics.
Extreme cold may cause a momentary loss of the screen display.
Analog cell phones suffer from a problem known as "cloning." A phone is "cloned"
when someone steals its ID numbers and is able to make fraudulent calls on the
owner's account.
Here is how cloning occurs: When your phone makes a call, it transmits the ESN
and MIN to the network at the beginning of the call. The MIN/ESN pair is a
unique tag for your phone this is how the phone company knows who to bill for
the call. When your phone transmits its MIN/ESN pair, it is possible for nefarious
sorts to listen (with a scanner) and capture the pair. With the right equipment, it is
fairly easy to modify another phone so that it contains your MIN/ESN pair, which
allows the nefarious individual to make calls on your account.
GSM Vs CDMA
In cellular service there are two main competing network technologies: Global System for
Mobile Communications (GSM) and Code Division.. Multiple Access (CDMA).
Cellular carriers including Sprint PCS, Cingular Wireless, Verizon and T-Mobile use one or
the other. Understanding the difference between GSM and CDMA will allow you to
choose a carrier that uses the preferable network technology for your needs.
The GSM Association is an international organization founded in 1987, dedicated to
providing, developing, and overseeing the worldwide wireless standard of GSM.
CDMA, a proprietary standard designed by Qualcomm in the United States, has been the
dominant network standard for North America and parts of Asia. However, GSM
networks continue to make inroads in the United States, as CDMA networks make
progress in other parts of the world. There are camps on both sides that firmly believe
either GSM or CDMA architecture is superior to the other. That said, to the noninvested consumer who simply wants bottom line information to make a choice, the
following considerations may be helpful.
Coverage: The most important factor is getting service in the areas you will be using your
phone. Upon viewing competitors' coverage maps you may discover that only GSM or
CDMA carriers offer cellular service in your area. If so, there is o decision to be made,
but most people will find that they do have a choice.
Data Transfer Speed: With the advent of cellular phones doing double and triple duty as
streaming video devices, podcast receivers and email devices, speed is important to those
who use the phone for more than making calls. CDMA has been traditionally faster than
GSM, though both technologies continue to rapidly leapfrog along this path. Both boast
"3G" standards, or 3r generation technologies.
EVDO, also known as CDMA2000, is CDMA's answer to the need for speed with a
downstream rate of about 2 megabits per second, though some reports suggest real world
speeds are closer to 300-700 kilobits per second (kbps). This is comparable to basic
DSL. As of fall 2005, EVDO is in the process of being deployed. It is not available
everywhere and requires a phone that is CDMA2000 ready..
GSM's answer is EDGE (Enhanced Data Rates for GSM Evolution), which boasts data
rates of up to 384 kbps with real world speeds reported closer to 70-140 kbps. With
added technologies still in the works that include UMTS (Universal Mobile Telephone
Standard) and HSDPA (High Speed Downlink Packet Access), speeds reportedly increase
to about 275380 kbps. This technology is also known as W-CDMA, but is
incompatible with CDMA networks. An EDGE- ready phone is required.
5
In the case of EVDO, theoretical high traffic can degrade speed and performance, while the
EDGE network is more susceptible to interference. Both require being within close
range of a cell to get the best speeds, while performance decreases with distance.
Subscriber Identity Module (SIM) cards: In the United States only GSM phones use
SIM cards. The removable SIM card allows phones to be instantly activated,
interchanged, swapped out and upgraded, all without carrier intervention. The SIM
itself is tied to the network, rather than the actual phone. Phones that are card-enabled
can be used with any GSM carrier.
The CDMA equivalent, a R-UIM card, is only available in parts of Asia but remains
on the horizon for the U.S. market. CDMA carriers in the U.S. require proprietary
handsets that are linked to one carrier only and are not card-enabled. To upgrade a
CDMA phone, the carrier must deactivate the old phone then activate the new one.
The old phone becomes useless.
Roaming: For the most part, both networks have fairly concentrated coverage in
major cities and along major highways. GSM carriers, however, have roaming
contracts with other GSM carriers, allowing wider coverage of more rural areas,
generally speaking, often without roaming charges to the customer. CDMA networks
may not cover rural areas as well as GSM carriers, and though they may contract with
GSM cells for roaming in more rural areas, the charge to the customer will generally
be significantly higher
International Roaming: If you need to make calls to other countries, a GSM carrier
can offer international roaming, as GSM networks dominate the world market. If you
travel to other countries you can even use your GSM cell phone abroad, providing it is
a quad-band phone (850/900/1800/1900 MHz). By purchasing a SIM card with
minutes and a local number in the country you are visiting, you can make calls
against the card to save yourself international roaming charges from your carrier
back home. CDMA phones that are not card-enabled do not have this capability.
According CDG.org, CDMA networks support over 270 million subscribers
worldwide, while GSM.org tallies up their score at over 1 billion. As CDMA phones
become R-UIM enabled and roaming contracts between networks improve,
integration of the standards might eventually make differences all but transparent to
the consumer.
The chief GSM carriers in the United States are Cingular Wireless, recently merged
with AT&T Wireless, and T-Mobile USA. Major CDMA carriers are Sprint PCS,
Verizon and Virgin Mobile. There are also several smaller cellular companies on both
networks.
There are many village phone operators by owning a mobile phone they have
dramatically increased not only their family income, but also their social status. The
Government of Bangladesh has also benefited directly from the mobile phone without
investment. The government is earning vary large revenues from taxes; duties and
various other fee received from the mobile phone operators. In fact, Gramen phone
7
would be currently the largest taxpayer in the country. Its contributions to the
National Exchequer have gone up from Tk. 521 million in 1997, to more than Tk.
11.5billion in 2004.
CHAPTER 02
About Citycell
10
Ownership Structure
CityCell (Pacific Bangladesh Telecom Limited) is a privately owned company with
majority foreign ownership equity. Following lists the current owners of CityCell
(PBTL):
1.
2.
3.
4.
5.
6.
7.
8.
9.
11
Event
1989
Apr-90
Apr-93
Dec-93 Pacific Motors Limited acquired the entire 50% share holding of HBTL.
HBTL was renamed as Pacific Bangladesh Telecom Limited (PBTL)
Feb-96 and launched the brand name CityCell Digital to market its cellular
products.
Mar-97 1st to extend coverage to Chittagong
Apr-97
Sep-00
Jan-01
Apr-01
Nov-01
Jan-02
Jan-02
12
Sep-02
Oct-02
Jan-03
Feb-03
Jun-03
Jun-03
Aug-03
Sep-03
Oct-03
Nov-03
Dec-03
Mar-04
13
14
CityCell and MBA Club stage concert to raise money to ease flood hardship
CityCell, through its community aid program Changing Lives, helped easing the
hardship of those affected by organizing a concert in association with the MBA
Club on the 6th of August. The concert, which was staged at the National
Museum Auditorium in Dhaka, was organized with the specific objective to raise
funds for the flood-affected people of the country.
Performing at the concert were renowned Bangladesh artists Boogey & Friends,
Feedback, Miles, LRB, Hassan, Pentagon, Mehreen, Kaniz Suborna, Warfaze,
Partho, Starling, Shahed, Kumar Bishwajit, Ferdous Wahid and Habib. The
concert was a great success, attracting a crowd of more than 700 people for the
flood relief cause.
CityCell donates money for the flood affected
Chris Maloy, previous Chief Executive Officer, CityCell handed over a cheque of
Tk. 25 lakh to Prime Minister Begum Khaleda Zia for the flood-affected people of
the country.
Prime Minister Begum Khaleda Zia appreciated CityCells initiative to help the
people of the society.
Also present at this occasion was Faisal Morshed Khan, Vice Chairman; Tipu
Sultan Mohammad, Director, Financial Control & Company Secretary; and
Intekhab Mahmud, Chief Commercial Officer from CityCell.
CityCell hands over relief to Rotary for the flood victims
CityCell handed over relief for the flood affected to Rotary District Governor
Office on 31st July 2004. At the gathering, 5,000 packets were given to Rotary
District 3280 Governor Office that contained Chira, Gur, Saline, Candles and
Matches. Distribution of these packets to the relief areas started on 1st August
2004. The areas that were covered for relief distribution were Sherpur,
Brahmanbaria, Narshingdi, Bhairab, Manikgonj, and Munshiganj.
Mr. Intekhab Mahmud, Chief Commercial Officer, CityCell and Rotarian Kazi
Nazmul Haque-treasurer of Rotary Club Dhaka Urbana, Rotarian Syed Azizul
Haque, President of Rotary Club Dhaka Urbana PHF, Rotarian Prof. Mizanur
Rahman Shelly-Secretary of Rotary Club Dhaka Urbana, Rotarian A.K.M.
Shamsuddin,
District
3280
Governor,
Rotarian Dr. Shamimuzzaman Bosu Mia - IPP, PHF were present at the
gathering on behalf of their respective organizations.
15
16
17
CHAPTER 03
General Service
Contact Information
Customer Care
Bill Payment
Handsets & Packages
Handset Service centre
Prepaid Packages
Network Coverage Map
Network Coverage District Wise
18
Contact Information
Head Office
Pacific Bangladesh Telecom Ltd.
Pacific Centre
14, Mohakhali C/A, Dhaka-1212.
Phone: 8822186-7, 8825281, 8825283
Fax: 8823575
Customer Contact: *121, 011-99121121
E-mail: customerservice@citycell.com
Branch Office
Pacific Bangladesh Telecom Ltd.
81, Kakrail, Dhaka
Fax: 9338331-2
Chittagong Office
Pacific Bangladesh Telecom Ltd.
BCIC Sadan (2nd Floor)
26 Agrabad C/A
Chittagong - 4202
Phone: 715528,713569
Fax: 711142
Customer Contact: 011-997100010, 011-997100011, 011-997100012
E-mail: customerservice@citycell.com
19
Sylhet Office
Pacific Bangladesh Telecom Ltd.
Garden Tower (Ground Floor)
Shahjalal Bridge Link Road
Uposhohor Point
Sylhet
Phone: 011-99610555, 011-99610666, 011-99610111 (Sales)
Fax: 0821-812754
Email: customerservice@citycell.com
Khulna Office
Rajshahi Office
Pacific Bangladesh Telecom Ltd.
House# 263, Sector# 02
Rasjshahi Uposhahor
Phone: (0721)-861141, 861142
Fax: 0721-861143
Mobile: 01199600598, 01199600599
20
Customer Care
At CityCell we are committed to giving our customers the best service every time,
all the time. As the industry leader in customer service excellence, CityCell is
continuously working towards giving customers the best possible service
experience.
This is manifested in CityCells tagline: 'Because we care' and in the service
innovations CityCell has introduced to make life easier for our customers.
24-Hour Call Centre (call *121 from your CityCell mobile or 011-99121121
from any other phone)
The Call Centre enables customers to be in touch with CityCell round the clock to
make enquiries and have their problems solved instantly.
CityCells Call Centre is fitted with state-of-the-art equipment from leading global
hardware provider Nortel which ensures smooth and uninterrupted operations at
full capacity. By dialing *121 from your CityCell mobile phone, you get instantly
connected to one of CityCells expert Customer Service Executives who are well
trained to answer queries and provide information and solutions.
Open for Business 7 Days a Week
Recently CityCell was again at the forefront of innovation by being the first
operator to open its front desk operations 365 days a year at all of its Customer
Service Centres in Dhaka, Chittagong, Sylhet, Khulna and Rajshahi. CityCell
customers can now pay their bills and purchase services at any day of the week
that is most convenient for them.
Days
Every day
Normal
9:00am - 5:30pm
21
22
Bill Payment
7 Easy Ways to Pay your Bill with CityCell
At CityCell, we understand how important it is to offer convenient and hassle-free
ways to pay your monthly bill. There are currently 6 convenient ways for you to
pay your bills:
1. Cash Card: available at all authorized dealers or retail outlets countrywide.
Cash Card can be used anytime and from anywhere to pay your bills
using your CityCell phone.
2. Advance Payment Slip: available at all Banks where CityCell bills are
collected.
3. HSBC Easy Pay machines: available at four convenient locations in
Dhaka (Banani, Uttara, Gulshan and Dhanmondi).
4. Standard Chartered ATM machines: If you are customer of Standard
Chartered Bank, you can settle your bill through their ATM machines with
your ATM card.
5. Eastern Bank Limited Internet Banking: if you are an EBL customer, simply
log on to www.ebl.com.bd to settle your CityCell bills online.
6. Easy settlement of bills at the Cash Counters at CityCell Customer
Service Centres in Dhaka (Mohakhali), Sylhet and Chittagong
7. At banks: bills can be paid at all banks mentioned on the back of our bill
statement.
For more information regarding these payment options, please call our 24-hour
Call Center (*121 from your CityCell mobile & 011-99121121 form any other
phone).
23
Nokia 2112
UTStarcom C1160
* 1.3 B/W LCD
display (96x64
pixels)
* CDMA 1X,
800 MHz
* 12 polyphonic
MDI ringtone
Vibrate mode
* Preloaded
game / ringtone
Hisense C787
* Small and
lightweight
* Reliability, easyto-use, compact
* Appeal for first
time buyers
* Lightweight (83g),
* attractive design
* Picture Frame
Hisense C399
*
Games
*
Stopwatch
* Main LCD 256
Color
* Alarm clock
* Volume 8 levels
*
Recent
Calls
Memory
* Security
Nokia 2280
Hisense C389
*
Games
*
Stopwatch
* Main LCD 256
Color
* Alarm clock
* Volume 8
levels
* Recent Calls
Memory
* Security
Hisense C3699
24
*A range of exciting
Xpress-OnTM color
covers
* Enhanced webbrowsing with
Mobile Internet
* CDMA2000 1X
technology
* Ringing tone
composer for
unique tones
Motorola C131
ZTE C133
Dexian C308
Dexian C608
Dexian C618
Dexian C618
25
26
27
28
Prepaid Packages
Is Prepaid right for you?
Like many others if you are wondering whether prepaid is best for you, here are a
few tips on what you can expect out of it:
In Prepaid
- You don't have to pay monthly line rent
- Don't need to deposit money for any special service (e.g. NWD/ISD)
- Don't have to wait in long queue to pay mobile bill
However.
- You have to recharge your account before you can use it
- Recharge period expires after a set time
So, if your expected mobile usage and expenses are low (generally less than Tk.
1,000) and you want to control of mobile expenses, then prepaid package is right
for you. Many of our customers also associate prepaid with simplicity,
transparency and predictability.
What are the packages available in Prepaid?
We have the following prepaid packages for you:
Hello 0123
Mega Phone
Aalap Super Plus
Aalap Classic
Aalap Super
Aalap B
Aalap Call Me (with call2cash feature)
Prepaid PCO
Hello 0123
Any one preferred CityCell number @ Tk. 0 for the first 3 minutes, after that @
Tk. 0.75/min
Other two preferred CityCell numbers @ Tk. 1/min
Any other CityCell number @ Tk. 2/min
Any other operators mobile number @ Tk. 3/min
29
Mega Phone
*Tk 1500 free talktime is available at first time activation:
Aalap Classic
Aalap Super
Aalap B
Aalap B is only mobile-to-mobile package.
This plan gives you
30
Aalap Call Me
Aalap Call Me is a full BTTB connectivity package with the unique and innovative
call2cash feature.
This plan gives you
31
Postpaid Packages
Postpaid offer? You Decide!
It should be your choice when and for how long you use your mobile. Let's
explore how the CityCell postpaid packages facilitate you to manage your mobile
usage.
In postpaid
- You don't have to worry about your prepaid talk-time running out
- You can use the CityCell cash cards to pay your bills at your convenience
- You don't need to go hunting for prepaid card shops when your credit runs out
However
- You need to pay a minimum monthly line rent
If you are looking for a mobile service that doesn't put any bar on bill amount or
connectivity, then CityCell's postpaid packages are for you! What our existing
postpaid customers appreciate most is our current lowest tariff structure for
mobile-to-mobile and complete BTTB local/NWD/IDD facility.
Which postpaid package is right for you?
You can choose from the three current postpaid offers:
Jono Phone
Shabar Phone
Aamar Phone
Citycell Premium
Spreme
CityCell Premium
This is the pioneer postpaid package in Bangladesh to introduce the 1-second
pulse. It has 24 hour mobile-to-mobile as well as BTTB connectivity.
Under this plan you get:
Shabar Phone
Shabar Phone is the convenient postpaid package with limited BTTB
connectivity.
With Shabar Phone you have:
Aamar Phone
Aamar Phone is the convenient postpaid mobile-to-mobile service.
With Aamar Phone subscription you will receive:
33
Price in Taka
14,999.00
Additional deposit (Refundable): For NWD Tk.2,500.00 and for NWD &
IDD Tk.5,000.00.
Hardware Price (Inter-change): Tk. 12,999.00
Off Peak
(8pm-11pm)
Tk 1.00
Super Off
Peak (11pm8am)
Tk 0.50
Tk 2.00
Tk 2.00
Tk. 1.00
Tk.2.00 +
BTTB charge
Free
Tk.2.00 +
BTTB charge
Tk.1.00 + BTTB
charge
Tk. 1.50
Tk. 1.50
Tk. 1.50
34
35
36
Motijheel-2
EPZ
N.Ganj-2
Lalmatia
Adabor
Kawran
Pallabi
Bazar
Mathartek
Gulshan-4
Elephant Road Mirpur-2
Paglabazar
Topkhana
Baridhara
Kamlapur
Udayan
Madhubag
Iqbal
Road Puranapalt
on
road
Bramonbaria
Hazare
bag
B.Baria
Kafrul
Akhura
Lalbag
Monipuripara
Matual
Jinjira
Sayadabad
Narinda
Malibag
Razarbag
Razbazar
Chandpur
Chandpur
Matlob
Faridganj
37
kazipara
Savar-1
Tangail-1
Savar-2
Tangail-2
Kathalbag
an
Paikpara
Rupnagar Zeneva Camp
Mohakali New
Market
Dohs
Dhanmondi-4
Tekpara
Keranjganj
Chandhous Dohar
ing
Rayer
Bazar
Faridpur
Faridpur
Gazipur
Gazipur
Mauna
Gazipur
Kapasia
Tongi ITU (Board
Rajendarpur
Kisorganj
Kisorganj
Sadar
Bazar)
Madaripur
Madaripur
Manikgang
Daulatpur
Manikganj
Dhamrai
Mansiganj
Mymenshing
Mymenshing
Narashingdi
Narashingdi
Norshindi
Madobdi
Bhairob
Polash
Nowabganj
Nowabganj
Sariatpur
Sariatpur
Sirajganj
Sirajganj
Tangail
Mirzapur
Kaliakor
CHITTAGONG Chittagong
Agrabad
Kalurghat
Nandankanan
Bandartila
IFCO
Kumira
Zorarganj
Pahartali
Begamganj Fouzdarhat
Feni
Halishore
Laxmipur
38
Laxmipur
Patenga
Khulshi
Lalkhan
riazuddin
Bakulia
Islampur
Sitakundu
Hathajaree
Rawzan
Anowara
Patia
Baizid
Pathantola
Chawkbaza
Feni
r
Feni-2
Kamalbaza
Sonagazi
r (Mohara)
Saltgola
Alkoron
(Sadarghat
)
Boalkhali
Chowdhury
hat
Ramganj
Noakhali
Sonaimuri
Chagolnaya
Maizdi
Sylhet
Gotatekor
Alhamra
Shaji bazar
SYLHET
Noabroad
Fenchuganj
Johiganj
Sylhet-7
KHULNA
Sylhet-8
Sylhet-9
Biswanath
Kanaighat
Moulovi
Moulovi
Cantonment
Srimangol
Kanaighat
Noapara
Nobiganj
Bazar Sunamganj
Bazar
Sunamganj
Chattak
Jogonathpur
Khulna
Khulna-1
Khulna-2
Khulna-3
Mongla
Bagerhat
Bagerhat
Barishal
Barishal-1
Barishal-2
Basishal-3
Jessore
Jessore-1
Benapole
Noapara
Jessore-2
Jhalokhati
Jhalokhati
Jhenaidah
Jhenaidah
Kustia
Kustia
Khustia University
Magura
Magura
Narail
Narail
Pirojpur
Pirojpur
Satkhira
Satkhira
39
RAJSHAHI
Rajshahi
Rajshahi-1
Rajshahi-2
Rajshahi-3
Chapai NG
Bogra
Bogra-1
Bogra-2
Iswardi
Iswardi
Joypur
Joypur
Nator
Nator
Nougaon
Nougaon
Rangpur
Rangpur-1
Rangpur-2
Syedpur
Syedpur
Dinajpur
Dinajpur
hat Lalmoirhat
Lalmoirhat
Pabna
Pabna
Expanding Network
Thana
District
Thana
District
Zibon Nagor
Chuadanga
Birol
Dinajpur
Damurhuda
Chuadanga
Hakimpur
Dinajpur
Kasiany
Gopalganj
Khanshama
Dinajpur
Terokhada
Khulna
Nowabgonj
Dinajpur
Khanjahan AN
Khulna
Birgonj
Dinajpur
Chougacha
Jessore
Saidpur
>s
Khoksa
Kushtia
Raninagar
Naogaon
Kalia
Narail
Durqapur
Rajshahi
Mohespur
Jhenaidah
Adamdighi
Bogura
Kaliqani
Jhenaidah
Kahaloo
Bogura
Kotchandpur
Jhenaidah
Shibganj
Bogura
Mohammadpur
Magura
Bera
Pabna
Chitolmari
Bagerhat
Lalmohon
Bhola
Mollahat
Bagerhat
Dowlotkhan
Bhola
So rail
Brahmanbaria
Nolcity
Jhalokathi
Gopalpur
Tanqail
Banaripara
Barisal
Nagarpur
Tanqail
Uzirpur
Barisal
Doulatpur
Manikganj
Pirqanj
Thakurgaon
Sulla
Sunamganj
Ranisankail
ThakuTgaon
Birampur
Dinajpur
|!;lphamari
41
CHAPTER 04
42
43
One2One
With CityCell One2One you can register up to three* other CityCell numbers and
pay only 50% of your normal tariff whenever you call these numbers. And now
you can even manage your One2One numbers conveniently via SMS. Simply
follow the steps below to add, review and make changes to your One2One
calling list:
-To submit or add a One2One number, send your number to "1111" from your
SMS message screen in the following format:
SUBMIT<space>011xxxxxx- for submitting one number.
SUBMIT<space>011xxxxxx<space>011xxxxxx- for submitting two numbers.
SUBMIT<space>011xxxxxx<space>011xxxxxx <space>011xxxxxx- for
submitting three numbers.
-To view your Current One2One numbers, send the keyword VIEW via SMS to
"1111".
-To change a One2One numbers on your current list, send the number you want
to change to "1111" in the following format:
CHANGE<space>011xxxxxx<space>011xxxxxx"
Old New
number number
Please note that you can only change one number at a time. Your One2One
calling list will be updated within 48 hours of the request being sent. Due to
system restrictions only one request per day can be processed.
*Amount of One2One numbers allowed depends on customer package. For
enquiries call *121.
44
In the Write New SMS or Create SMS option of your mobile, type the e-mail
address followed by the email message (leave a SPACE between the address and
the main message) & Send it to 4444. For example - if you want to send an email to
friend@yahoo.com with the Message "How are you? Type a message
like friend@yahoo.com how are you? and Send it to 4444
Sending e-mails to CityCell Mobile
When someone wants to send e-mail to a CityCell user, he/she will need to send
the email to the address 011xxxxxx@sms.citycell.com (Here, xxxxxx represent the
last six digits of the destination mobile number)
Please note that :
Do not use cc/bcc option when sending mail to E-mail over SMS numbers.
45
Service Features
Reading Mail
To read the first e-mail, you will just Type read 1 (here 1 refers to the FIRST email
in Inbox) & Send it to 4444
If the first email is received from friend@yahoo.com with the subject "Hi" and the
message: Hello I got your mail you will receive an SMS like: ENO: 1 Fr:
friend@yahoo.com. Sub: Hi. Msg: Hello I got your mail
To read the second e-mail, you will just
Similarly, you have to send read 3 or read 4 to 4444, if you want to read the THIRD
or FOURTH message in the Inbox and so on.
Reply Mail
If you want to directly reply to the FIRST mail that you have received, with the reply
message: Thanks for your mail you just need to Type re:1 Thanks for your mail;
(leave a SPACE between re:1 and the message) & Send the SMS to 4444.
Similarly, if you type re:2 followed by a message - It will go as a reply to the
SECOND e-mail that you had received.
Forward Mail
If you want to Forward the FIRST e-mail to any address, you just need to Type
fw:1 followed by the destination e-mail address; (leave a SPACE between fw:1 and
the address) & Send it to 4444
For example, if you want to forward the FIRST e-mail you had received to
me@mail.com you just need to type fw:1 me@mail.com - the FIRST e-mail in your
inbox will be forwarded to me@mail.com. Similarly you need to type fw:2 or fw:3
before the destination address if you want to forward the SECOND or THIRD e-mail
of your mailbox and so on.
Delete Mail
46
Type Delete1
Send it to 4444
This will delete the FIRST e-mail in your mailbox. You can delete the SECOND or
THIRD e-mail in the mailbox in a similar way by typing Delete2 or Delete3 and
sending the SMS to 4444. To delete all e-mails in your inbox you need to Type
Delete all & Send it to 4444. This will delete all the mails in your mailbox .
Get Inbox Information
To check how many unread mails are there in your mailbox, you need to - Type
inbox & Send it to 4444
You will receive an SMS containing
For example, suppose there are five e-mails in your mailbox where FIRST, THIRD,
and FOURTH email have been read and the SECOND and the FIFTH e-mail is still
unread. If you type inbox and send it to 4444 you will receive a reply SMS showing:
Total E-mail: 5. Unread: 2. Numbers: 2,
Block unwanted Mail
If you do not want to receive any e-mail from a particular e-mail address you just
need to:
Type block then that particular e-mail address; (leave a SPACE between
block and the address )
Send to 4444
For example, if you do not want to receive any mail from friend@yahoo.com just
type - block friend@yahoo.com.Any e-mail from friend@yahoo.com will be blocked
from then onwards.
47
Type unblock then the blocked e-mail address; (leave a SPACE between
unblock and the address )
Send to 4444
Type check followed by the desired e-mail address; (leave a SPACE between
check and the address)
Send it to 4444
You will receive a reply SMS showing the status of the address, whether it is
blocked or not. For example, if you want to check whether friend@yahoo.com is
blocked or not, just type: check
48
Bangla SMS
Procedure 1 :
Subscriber to Subsc SMS:
Here the Customer will send SMS directly to his/her peer. The Format is as
follows:
Format:
To<space>Destination Number<Space>Text.
Example: To 011800550 ki khabar?
The message will be sent to 1412 .
The Peer will receive the Message in Bangla
Point to Note:
Procedure 2:
Pull & Send SMS:
Here the customer will Pull out the Bangla Message and will be able to send it to
his/her Peer group.
Format:
The customer will write the text in English with Bangla format and send it to 1412.
In the return Message, the customer will receive the Message in Bangla.
Example:
SMS ki khabar? to 1412 . In the Return Message, The Peer will receive the
Message in Bangla
. The customer can forward it to his/her peer
group.
49
Points to Note:
Both the sender and receiver should have a CityCell Nokia Phone Except
Nokia 5185 & Nokia 6185.
The customer can view the message before sending to his/her Peer.
The format of writing the message will be available in the Communication
and our
Website.
The Bangla SMS must not contain more than 26 Characters.
50
51
Emergency Services
Hospital-info
To know the regional hospitals, the SMS Format to be given is:
hosp<dot>division<category
Division: dhk, ctg, khl, syl, jes, raj, brs
Category as: burn, cancer, child, dental, diabetes, ent, eye, gyne, heart, kidney,
mental, orthopedic, skin
Example: hosp.dhk.kidney
For help: Send SMS as help.hosp and send it to 2525
Blood-Bank
To know the information about Blood Bank, type the
message as: bbank
For help: Send SMS as help.bbank/bloodbank and send it to 2525
Emergency
For the regional Emergency numbers of the Police Station, Fire service and
Ambulance SMS Format:
Emrg<dot><division><type>
<division> as: dhk, ctg, khl, syl, jes, raj, brs
<type> as: pol, amb, fir
Example: emrg.dhk.pol
For help: Send SMS as help.emrg and send it to 2525
Taxi-Cab
1st way: To get the numbers of Taxi Cab Type SMS:
cab<dot>division<dot>type
<Type> as: black, yellow
<division> as: dhk, ctg, khl, syl, jes, raj, brs
Example: cab.ctg.yellow
52
53
Financial Services
Currency Exchange Rate
Know the foreign currency conversion rate just like that. You can avail two avail
two services hased on the exchange rate.
1. Exchange to BDT :
Write your text as: cchart
For help: Send SMS as help.cchart and send it to2525.
2. Both way Exchange rate :
Here you will get the conversed calculated rate that is a real hassle free
exchange rate services.
The following is the list of Text message format for different currencies:
USD: USA DOLLAR
EUR: EURO
AUD: AUSTRALIAN DOLLAR
GBP: UK POUND
BDT: BANGLADESHI TAKA
CAD: CANADIAN DOLLAR
HKD: HONKONG DOLLAR
SAR: SAUDI ARABIAN RIYAL
INR: INDIAN RUPEE
MYR: MALAYASIAN DOLLAR
JPY: JAPAN YEN
PKR: PAKISTANI RUPI
SGD: SINGAPORE DOLLAR
54
FUN
CityCell introduces value Added Services at your Finger Tips
Twist your fingers to avail the following services through writing some key words as
your test and send it to 2525. In the return mail you will get your desired service.
Horoscope
Keep yourself well run with your Horoscope. You can dig up your Horoscope in two
ways:
1. By Birth: Write your text as: hor<dot><ddmmm> Example: hor.12feb
2. By Sign: Write your test as: hor<dot><sign> Example: hor.12feb
<sign> as: ari, leo, sag, tau, vir, cap, gem, lib, aqu, can, sco, pis. In the return
Messge you will find your sign with the Horoscope. Example: hor.pis
For help: Send SMS as help.hor/horoscope and send it to 2525.
Joke
Energize yourself with Top 5 Hilarious Jokes of the day with the following format:
Write your text as: joke<dot>1
Joke<dot>2
Joke<dot>3
Joke<dot>4
Joke<dot>5
Example: joke.1
For help: Send SMS as help.joke and send it 2525
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Quote
Send striking quotations on love, fun, Birthday, Friendship, wisdom and seasonal to
your dear ones:
Write your text as: qot<dot><type>
<type> as: love, fun, birth, friend, wisdom, seas(valentine, newyear,eid, Christmas,
independent, father, mother).
Example: qot.fun
For help: send SMS as help.qot/quote and send it to 2525
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General Information
E-mail over SMS
All CityCell Prepaid & Postpaid customers have individual email account: If your
mobile number is 01199121121, your email address will
be:01199121121@sms.citycell.com You can send to and receive emails from any
email address anywhere in the world.
In the Write New SMS or Create SMS option of your mobile, type the e-mail
address followed by the email message (leave a SPACE between the address and
the main message) & Send it to 4444. For example - if you want to send an email to
friend@yahoo.com with the Message "How are you? Type a message
like friend@yahoo.com how are you? and Send it to 4444
Sending e-mails to CityCell Mobile
When someone wants to send e-mail to a CityCell user, he/she will need to send
the email to the address 011xxxxxx@sms.citycell.com (Here, xxxxxx represent the
last six digits of the destination mobile number)
Please note that :
Do not use cc/bcc option when sending mail to E-mail over SMS numbers.
57
You have got an email from relative@yahoo.com.Send READ 2 to 4444 to read the mail
58
Group SMS
Your Group
.. Only
yours!
Build your
own SMS
Group and
stay in touch
with dear
ones.
Make a
group of
maximum 7
members
and you can
SMS them at
a special rate
all once.
To form your
group just
type
59
60
Hello Tune
61
62
International SMS
63
64
Sending an International SMS costs you only Tk. 2.00 per SMS + VAT
Receiving International SMS is absolutely FREE.
No activation fee is required for availing International SMS.
No need to have ISD connection to avail this service. SMS service must
be active to use this service.
65
Ringtone list:
Compatible Handsets:
Nokia
3585,
8280, 8887, and
2280.
Cost of Downloading:
Download
charge for each
Ringtone is Tk.
10.00 (plus VAT)
1 standard SMS
will be charged
for sending the
request SMS.
Charges
are
same for both
Pre-paid
and
Post-paid
subscribers.
66
see the message Ringing tone received on your mobile screen, now press
Option, select Playback to listen to the Ringtone. Press Quit to go back to
the previous menu to save the Ringtone in your phone. Select Save, and the
Ringtone will be saved on your phone.
If you do not want to save the Ringtone after listening, just select Discard. The
phone will ask you for your confirmation to discard the Ringtone, just select OK
to delete the Ringtone.
Setting the downloaded Ringtone as ringer:
Press the Menu button, then scroll down to select Profiles, then select your
current or preferred profile, select Personalize, then scroll down and select
Ringing tone, then find out your preferred Ringtone and select it. The phone
will show you a confirmation message. Press the Back button simultaneously to
get back to the main screen. Now you will listen your preferred Ringtone when a
call comes.
To Download Multiple Ringtones:
You can download as many ringtones as you want. Just follow the procedure
stated in the How to Download Ringtone and other sections. If you find your
phones memory full after ten (10) downloads, you can always replace the
previously downloaded ringtones.
Assigning Different Ringtones to Different Contacts:
You can assign different ringtones to different contacts saved in your Nokia
phone. Just select any contact (or name), press Details, then press Options,
scroll down to select Assign tone, then select any Ringtone. You will see a
confirmation on your mobile screen. Press the Back button simultaneously to
get back to the main screen of your mobile. Starting from that time, whenever
that contacts calls your, your phone will play the selected Ringtone that you
assigned for that contact. To select another Ringtone for another contact, just
follow the same procedure. For example, you want to assign different tones for
your different friends. Then you will be able to identify which friend is calling just
by hearing the phone ringing. You can also different tones to your parents or
family members so that you can easily understand by listening to the Ringtone
that someone from your home is calling.
67
text
as:
reg.nick
68
Interest will be considered as: Music, Movies, Hangout, Stamp, Coins, Antiques,
reading, cricket, sports, football
The nick and the information will be saved against the customers number.
Special Note: if the nick you sent is already registered, you will receive the
following message:
The nick has already been used, please register with a new nick.
Incase of invalid information, in reply message he/she will receive:
Invalid information, please follow the specific format or SMS help to 3678.
Campaign Description:
69
Procedure # 04:
You can search for nicks based on the Sex information. For example, to search
for a male friend, SMS as: sh.sex.M*
The customer will receive random male Nicks, for example, Adnan, Arman etc
Procedure # 05:
You can search for nicks based on the Location. For example, to search for nicks
of Barishal, SMS as: sh.loc.Barishal*
You will receive random Nicks from Barishal, for example, Anamika, Arman etc
Procedure # 06:
You can search for nicks based on the Profession. To search for teachers, SMS
as: sh.prof.teacher*
You will receive random Nicks with teaching profession, for example ,
Anamika ,Arman etc
Procedure # 07:
You can search for nicks based on the Interest. To search for nicks with interest
in music, SMS as: sh.in.music*
You will receive random Nicks with interest in music, for example ,
Anamika ,Arman etc
After the random search, you can know about the individual Nick. Just SMS the
nick as: nick. For example: Anamika
In reply Message, You will receive:
Nick: Anamika, Age: 25, Sex: male, Location: Dhaka.
send
the
SMS
as:
Nick.message
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Armaan.Hi How r u?
If Ananmika blocks Armaan, he will receive the following message:
Sorry, you are blocked by the receiver, Message cant be sent
Blocking Process:
Unblocking Process:
To Change Nick, the you will send the SMS as: ch.New Nick
Example: ch.Oporichita.
You will receive the following message:
You new nick has been updated in the dost.
To cancel the registration of the nick, the customer will send the SMS as:
unreg.Nick
Example: unreg.Oporichita
Help:
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Service
To fix friends and family number, citycell subscribers can make it through this
service. To make Friends and Family number one should send as SUBMIT 011
xxxxxx 011 yyyyy. To See current Friends and Family Numbers one should
send as VIEW
Destination Number for this service is 1111.
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Trump Card
Trump Card is the CityCells loyalty obsession brought in for the post-paid loyal
and privileged customers of CityCell. This card brings the ticket to be privileged
with full of unique offers including exclusive discounts and services handpicked
to compliment its members lifestyle needs. A Trump Card member is entitled to
enjoy a maximum of 55% discount facility in more than 322 outlets in Dhaka,
Chittagong, Rajshahi, Khulna, Sylhet, Kuakata, and Coxs Bazar. Besides, a
Trump Card member will reserve the right to have the most exemption at our
premises upon showing off this card. So, Trump & be the winner all the way.
Customer who use more than tk 5000 in a year & customer who use more than
tk.10, 000 he will get Platinum Card & Gold Card.
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Virtual Card
Virtual Discount! Actual Gain!
V-Card (Virtual Discount Card) is here to offer you a
world of attractive discounts. Enjoy this benefit on
variety of products and services only through CityCell
SMS without any card at all! Send SMS the
following way and enjoy the facilitites showing the
return SMS to the respective outlet counters.
How to avail the facility:
Simply SMS cvc<space>keyword to 2525. In return,
get an SMS with the discount and complementary
details available on that outlet.
For Example, to receive discount from Seagull Hotel,
Coxs Bazar, just type cvc seagull and send it to
2525. You will receive the following message via
return SMS:
U r entitled to rcv 55% discount on Off-Peak(April-Sept) 30% discount on
Peak(Oct-Mar) on Room rent and services @ Seagull,this coupon is valid till
3/12/2005
Enjoy the discount showing the SMS to the outlet counter within the valid date
mentioned in the SMS.
Notes:
- SMS charge applicable
- Please see the merchant list and keywords for details
- In case of special discount campaign running in a specific outlet, the V-card will
not be bundled with that offer.
74
*101
*911
*999
*505
*404
NTV NewsPhone
*777
Channel I NewsPhone
*444
*333
WeatherPhone
*122
EventsPhone
*123
AirPhone
*124
RailPhone
*125
Exchange RatePhone
*126
HoroscopePhone
*127
PrayerPhone
*786
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Never miss any important calls and messages with CityCell VMS. Whenever you
cannot answer a call or need to temporarily switch off your phone, people can
still leave a message for you in your voice mailbox. You can listen to your
messages whenever it is convenient for you and get back to the caller later.
How to do it?
Dial *71112 to activate VMS.
Dial *710 to deactivate VMS
You can even record your own greeting. Its just like having an answering
machine on your mobile phone!
Setting up your configuration
Dial 112. You will hear an automated message asking you to enter your
password.
Press 9999#. This is the default password. If you have changed it then press
your own password followed by the pound (#) key.
At this point, you will be given with three options:
To Send Messages, press 0
To Change Configuration, press 3
To Listen to the Bulletin Information, press 9
To Send Message(by pressing 0 in the main menu):
You will be requested to record your message after a short tone. Please record
your message and when you finish, please press the Pound (#) key.
The IVR will ask you to press 1 if you are satisfied with your recording. Else you
will be requested to do the followings:
To Listen to the recorded message, press 2
To Re-record, press 3
To Cancel the recording, press *
Pressing the * key will take you back to the menu. If you are satisfied with your
recording by pressing 1, then you will be asked to enter the destination number
followed by the Pound (#) key. Afterwards, the IVR will inform you about the
delivery status of the voice message. You will also be given option to send the
76
same message to multiple persons. A point to remember that, you do not need to
insert zero (0) before the number. (example: enter 11121121, not 011121121.)
To Change Configuration (by pressing 3 in the main menu):
To change Password, press 1
If you select to change password, the IVR will request you to enter your new
password followed by the pound (#) key. You will be again requested to enter
your new password for confirmation. Please remember that, the password must
be a 4 digit one.
To select Language, press 2
If you select it, the IVR will request you to press 1 for Bangla, and 2 for
English.
To record your Greetings, press 3
If you select it, the IVR will request you to record your greeting after a short tone.
When you finish recording, please press the pound (#) key. The IVR will take you
through a reconfirmation process by replaying your message.
To Enable your service, press 4
To Disable your service, press 5
To Return to the main menu, press *
Press the star (*) key to return to the main menu.
Listen and save messages
Press 2 to listen to saved messages.
Press 1 to listen to new messages:
If you have more than one message, you have to either delete or save the
previous message to listen to the next message. A message box can store up to
18 messages. Once the message box is full, you need to delete some messages
in order to accept new messages.
Press 6 to forward a message:
Step 1- Press destination number followed by the pound (#) key. Please, do not
enter (0) before the number.
Press 7 to delete the message.
Press 8 to reply to the message.
Press 9 to save the message.
Press 5 to listen to envelope information:
Envelope information gives you the phone number, date, and time of the
message received
77
78
CHAPTER 05
79
25 paisa. The
alap super
subscriber
enjoying the offer
from 11pm to
8am at the any
citycell number.
The validity of
this offer till 31
october. Other
prepaid
subscriber such
as
alap super
plus
- Hello 0123
- Alap
classic
- Professional package
- Citycell premium
- Supreme
- Amar phone
Enjoying the offer from 12am to 6am at the any citycell number. The validity
of this offer till 31 october.
80
Amar phone & jono phone Subscriber enjoying TnT incoming first
3min. free. From the 4th min the charge will be tk. 2.30 (no pluse), from
the 5th min. charge tk. 2.30 (15 sec. pluse)
81
Hello 0123
Any
one
preferred
CityCell
number
Other
two
preferred
CityCell
numbers
Any
other
CityCell
number
Any other mobile number @ Tk. 3/min
@
@
@
Tk.
Tk.
Tk.
0*
1/min
2/min
Huawei C 2182
Tk. 1,399
Huawei C 2201
Tk. 1,599
Motorola W150i
Tk. 1,999
Huawei C 506
Tk. 3,099
UTStarcom C 1161
Tk. 3,099
82
83
VAT applicable
84
Supreme
A post-paid connection that offers exactly what you need. Always more. Never less. And, it's just the
beginning
More Incoming
More Outgoing
No Line Rent
Lowest FnF call rates - Tk 0.75/min to two CityCell numbers and Tk 1.50/min to any one
other operator number
Economy ISD call rates to 25 countries
Flat call rate on Fridays to any mobile number
One button
service: Free WAP content download till 31st December '06 (Nokia 3155
& Nokia 6235)
Tk 1500 bonus refund after one year
Call Type
BTTB (Local)+NWD+ISD
Outgoing
(30 Sec
pulse)
Incoming
Off Peak (8 PM -8
AM)
Peak (8 AM - 8 PM)
3.00 + BTTB Charges 2.00 + BTTB Charges
CityCell Mobile
2.00
1.00
Other Mobile
3.00
2.00
Tk. 0.75
Tk. 1.50
Tk. 1.60
BTTB
Mobile
Free
Free
VAT applicable *for first six months only; Tk 200/month line rent, thereafter
85
One-button WAP content download service: Video clips, wallpapers, animation, polyphonic
ringtones, true tones, games, news and entertainment clips from leading natioanal TV channels
Economy ISD call rates: Upto 70% savings when calling to 25 countries (dial '012' instead of '00')
Security Deposit: Tk 1000 required for ISD facility
Credit Limite: Tk. 1200 + Security deposit amount (if any)
Migration 'Shabar Phone' customers will be migrated automatically. To migrate from 'CityCell
Premium', type 'supreme' and send to 1111 (no migration charge)
Registration of FnF numbers:
For 2 CityCell FnF numbers: Type - FNF <space> 011XXXXXXXX <space> 011XXXXXXXX
and send sms to 1111
For 1 other operator FnF number: Type - OFNF <space> 011XXXXXXXXX and send sms to
1111
Conditions apply
Huawei C 506
Nokia 2255
Tk. 3,499
Tk. 3,499
Tk. 6,499
86
87
Pre-paid PCO
88
CHAPTER 06
CARRIER PROGRAM
Tracking No.
Welcome to the CityCell Online Job Application System. This Online Application System
allows you to apply online for any vacant position at CityCell. To apply, please complete the
Application Form and submit it online.
Before you apply, you are requested to read and acknowledge CityCell's Recruitment
Procedure. Also, if you are applying for any particular position, please read the Job Details of
that particular job.
Please note that if you have applied for a position at CityCell before through the Online
Application System, you do not have to complete the Application Form for a second time. To
apply again or to update/edit your resume, enter your Application Tracking number and your
password.
89
Billing
Marketing/Sales
Engineering
Human Resources
IT
Finance
Other
Please select from the following Application options before Applying Online
Applying for
APPLY ONLINE
(Please select the jobs you want to apply for before applying online)
Please Note: You cannot Apply for more than 2 Jobs
90