Employee

Survey &
Analysis
This survey was done on 267 employees

Contents

Gender and Age..............................................................................................2

Gender & Position............................................................................................3
Gender & Experience......................................................................................3
Gender & Education........................................................................................4
Experience & Position......................................................................................5
Field Experience from inside and outside the organization..............................5
Positions & Salary Satisfaction........................................................................6
Gender & Money Reward.................................................................................6
Contributions to employee Demotivation........................................................7
Empowerment, Motivation & Road to success from employees point of view. 8
Positions & objective targets realistic degree..................................................9
Target objectives: A motivation or a burden?................................................10
Opportunity to get promoted in the next 5 years..........................................10
Position & degree of work challenging...........................................................11
Why do people change employer for:............................................................12
Reasons to consider leaving to another organization....................................13
Satisfaction Level..........................................................................................14
Position and degree of liking your current organization.................................15
Recommend the job to relatives....................................................................15

Gender and Age

Gender * Age Cross tabulation
Age
<20
Gender Male

Count

30-39

40-49

50-59

>60

32

60

20

10

133

8.5

41.0

47.5

24.0

10.5

1.5

133.0

50

35

28

11

133

Expected Count

8.5

41.0

47.5

24.0

10.5

1.5

133.0

Count

17

82

95

48

21

266

17.0

82.0

95.0

48.0

21.0

3.0

266.0

Expected Count
Female Count
Total

20-29

Total

Expected Count

In the above graph, we notice that after removing missing values, we have 133 females and 133 males. In
addition, female are more than male in age range 20-29 and 40-49, while males are more in the ages in 30-39.
While at ages of less than 20 more than 60 and 50-59 we find no significant difference between the 2 ratios.

Gender & Position

Crosstab
Position
0
Gender Male

Count
Expected
Count

Female Count
Expected
Count
Total

Count
Expected
Count

Clerical

Back
Office

Front
Liner

Total

Head of
unit

Middle
Management

CSO

Teller

13

12

27

46

16

12

133

16.5

6.5

23.0

45.5

19.0

14.5

4.0

4.0

133.0

20

19

45

22

17

133

16.5

6.5

23.0

45.5

19.0

14.5

4.0

4.0

133.0

33

13

46

91

38

29

266

33.0

13.0

46.0

91.0

38.0

29.0

8.0

8.0

266.0

Most of the Positions are spread approximately evenly between both genders except for Clerical where males
are highly found more than women. Whereas, female are more than males in the middle management.

Gender & Experience

Crosstab
Experience
<5 years
Gender

Male

Count

Total

>15 years

Total

55

18

60

133

53.0

27.0

53.0

133.0

51

36

46

133

Expected Count

53.0

27.0

53.0

133.0

Count

106

54

106

266

106.0

54.0

106.0

266.0

Expected Count
Female

5-15 years

Count

Expected Count

We can clearly see that females

stand out more in the 5-15 years
experience relatively to males, and
males are more visible in the 15
plus years in experience, they are
almost equal in less than 5 years
experience.

Gender & Education

Crosstab
Education
0
Gender Male

Count
Expected
Count

Female Count

Total

Expected
Count
Count

Brevet

High
School

Total

Graduate

Post
Graduate

Other

19

70

34

133

2.0

3.5

15.5

71.0

38.0

3.0

133.0

12

72

42

133

2.0

3.5

15.5

71.0

38.0

3.0

133.0

31

142

76

266

Expected
4.0
7.0
31.0
142.0
76.0
6.0
266.0
Count
To begin with, more males work with a Brevet and a High School education, whereas more females are holders
of Post Graduate in our organization.

Experience & Position

Crosstab
Position
Clerica Back
l
Office

0
Experien <5 years Count
ce
Expected
Count

Total

Front
Liner

Total

Middle
Head of Manageme
unit
nt
CSO

Teller

11

20

32

17

13

106

13.2

5.2

18.3

36.3

15.1

11.6

3.2

3.2

106.0

11

16

10

54

5-15
years

Count
Expected
Count

6.7

2.6

9.3

18.5

7.7

5.9

1.6

1.6

54.0

>15
years

Count

17

15

43

11

106

13.2

5.2

18.3

36.3

15.1

11.6

3.2

3.2

106.0

33

13

46

91

38

29

266

33.0

13.0

46.0

91.0

38.0

29.0

8.0

8.0

266.0

Expected
Count
Count
Expected
Count

If we examine, the graph above we notice that clericals and front liners mainly have more than 15 years
experience. Back Office, Head of unit and middle management positions have mostly less than 5 years.

Field Experience from inside and outside the organization.

Experience In Field
Started Position In Our Bank

Has Outer Experience In Position

Unknown

15%
42%
43%

Employees are approximately divided, 42%

have started the position with us and the 42% started their current position in another company or bank and
continued at our bank.

Positions & Salary Satisfaction

Position * Salary_Satisfaction Crosstabulation
Count
Salary Satisfaction

Total

Extremely
0
Position

Extremely

Satisfied

Satisfied

Neutral

Dissatisfied

Dissatisfied

33

Clerical

13

Back Office

11

18

15

46

Front Liner

17

36

27

91

Head of unit

12

15

38

Middle Management

16

29

CSO

Teller

54

101

80

21

266

Total

While most employees are neutral, it is visible that a lot of employees are dissatisfied and 20 people are
extremely satisfied. Front liners are the most dissatisfied while the others are distributed normally.

Gender & Money Reward

Gender * Money Reward Cross tabulation
Money
Reward
Yes
Gender Male

Count
Expected
Count

Female

Total

Count
Expected
Count
Count
Expected
Count

22

No

reward that the firm can give to appreciate an

Total

111

133

20.7 112.3

133.0

19

111

20.3 109.7
41

222

41.0 222.0

Males and females agree that money is not the only

employees work.

130 Contributions to employee

130.0 Demotivation
263 A: Bad Boss
D: No Recognition in terms of
263.0

Promotion
B: Unreachable Targets
C: No recognition in terms of financial benefits

E: No training and self-development program

F: No equal Chances to all employees

118 employees agree that the main reason of demotivation is a bad boss; next they see that no recognition in
terms of financial benefits or no recognition in terms of promotions is the second reason why people are
demotivated in the work place. In addition, for all the other reason ranked 3 till 6, employees where clear that
they have equal chances in demotivating them.

Empowerment, Motivation & Road to success from employees point of view.

160

140

120

100

Number of employees

80

60

40

20

Q1

Q2

Q3

Q4

Q5

Q1: If you are losing good people, look at their immediate supervisor.
Q2: Empowering people to practice autonomy, and use their skills will improve efficiency and the performance
of the company.
Q3: Empowering people to practice autonomy, and use their skills will improve performance and commitment
of the employee to the organization.
Q4: Failing to listen to talented employees will lead to de-motivation and lack of commitment.
Q5: Respect and care about people at both the human and emotional level is of major importance for
motivation and commitment to an institution.
Employees mostly agree and disagree that the following statements are true.

Positions & objective targets realistic degree

Position * Objective Crosstabulation
Count
Objective
Very
easy

0
Positio 0
n
Clerical

Total

Total

Very
Moderate Difficult Difficult

Easy

19

33

13

Back Office

27

46

Front Liner

15

58

18

91

Head of unit

23

10

38

Middle
Management

18

29

CSO

Teller

0
3

0
3

0
41

4
161

3
55

1
3

8
266

Most employees agree that objective targets are moderate, while 55 think the target is difficult and 41 agree
that the target is easy.

10

Target objectives: A motivation or a burden?

In general, all employees believe that the
target objectives are a motivation for
employees.

Position * Objective Motivation Cross tabulation

Count
Objective Motivation
0

Motivating Demotivating

Position 0
Clerical
Back Office
Count

Front Liner

Total

25

33

11

13

Opportunity to get promoted

in the next 5 years

5
37
4
46
Position * Promotion_5years Crosstabulation
7
71
13
91

Head of unit

Middle
1
Management
Position
0
CSO
0
Clerical
Teller
1
Back Office
Total
26
Front Liner

33

38

25

0
29

3
213

4
27

Promotion_5years
Yes

Total
No

22

33

0
8
1
266
2

13

40

46

84

91

Head of unit

29

38

Middle Management

29

29

CSO

Teller

0
8

6
225

2
33

8
266

Total

Employees see an opportunity highly to get promoted over all positions.

Position & degree of work challenging

11

Position * Work_Challenging Crosstabulation

Count
Work Challenging

Total

Extremely
0
Position

Total

Challenging

Challenging

Moderately

A Little

Not Challenging

Challenging

at all

13

10

33

Clerical

13

Back Office

23

14

46

Front Liner

30

47

91

Head of unit

18

11

38

Middle Management

18

29

CSO

Teller

71

124

51

12

266

More than two quarters of employees view that their work is challenging and extremly challenging, while only
a quarter views their work as moderate, little to no challenging and not challenging at all. In addition, Front
liner position mostly view their work as extremly challenging and challenging.

12

Why do people change employer for:

Reasons why people change employer for:

140

120

100

80
Number of employees
60

40

20

A: Higher Salary
B: More empowerment
C: Promotion

D: More job responsibility

E: Fair working Environment.
F: More training opportunities

In the above graph, we notice that the most reason that people change employer for is higher salary; next on the
list is promotion. In addition more training opportunities comes in last place in things that make people change
employer.

13

Reasons to consider leaving to another organization

Going to another organization

250

200

150
Number of employees
100

50

Q1

Q2

Q3

Q4

Q5

Q1: If you have the opportunity to leave to another organization for a better position with the same
salary and package, will you do it?
Most employees say that they wont leave the organization just to get the same deal that they have inside our
organization.
Q2: if you have the opportunity to leave to another organization for a better salary but the same
position, will you do it?
Even though, most employees wont do it, we have a high number of people who will do it.
Q3: If you have the opportunity to leave to another organization for more job responsibility with full
empowerment, for the same salary and position, will you do it?
In this question, most employees wont leave their job to handle and go to another organization to handle more
responsibility if they are not compensated either by salary or promotion.
Q4: If you have the opportunity to have more power in the current organization with no salary
adjustment or promotion will you think of changing your employer?
14

Most employers said that they wont change employer and we notice that they are more prompt to having more
power.
Q5: Will you leave your organization if they dont offer you training to improve your know how?
Employees were between yes and no about this question even though more people said they wont leave the
job if more training is not provided.
Satisfaction Level

Satisfaction Level
160
140
120
100
Number of employees

80
60
40
20
0

Q1

Q1: Your financial benefits (Salary/Bonus)

Q2: Your job function
Q3: Your job responsibility
Q4: Your boss style of management

Q2

Q3

Q4

Q5

Q6

Q7

Q8

Q5: Promotion and recognition system

Q6: Work Conditions
Q7: Market image of the organization
Q8: Continuous Professional Development

Q1: Employees are mostly satisfied, neutral and dissatisfied equally with their financial benefits.
Q2, Q3, Q4, Q6 and Q8: Most employees are satisfied with their job function, their job responsibility, their
boss style of management and their work conditions.
Q5: Employees are divided between satisfaction, neutrality and dissatisfaction concerning their promotion and
recognition system.
Q7: Most employees are very satisfied with the market image of the organization.
15

16

Position and degree of liking your current organization

Position * Current_Organization Crosstabulation
Count
Current_Organization
0
Position

Strongly Like

Like

Neutral

Total
Dislike

Strongly Dislike

14

15

33

Clerical

13

Back Office

11

24

46

Front Liner

34

46

91

Head of unit

13

21

38

Middle Management

10

18

29

CSO

Teller

96

133

31

266

Total

Mainly, all employees strongly like and like their current organization and only 4 employees dislike and
strongly dislike their organization.
Recommend the job to relatives
More than 75% of the employees recommend
their organization for their relatives and friends.

Position * Recommend Crosstabulation

Count
Recommend
0
Position

Total

Yes

Total
No

26

33

Clerical

12

13

Back Office

35

46

Front Liner

71

14

91

Head of unit

31

38

Middle Management

24

29

CSO

Teller

22

205

39

266

17