Académique Documents
Professionnel Documents
Culture Documents
and Technology
Summer Training
Project Report
On
Submitted To:
Submitted by
PRAVEEN SINGH
(Assistant Professor)
AMIT Lucknow
Praveen Singh
Roll No. ........................
AIMT, Lucknow
CERTIFICATE
This is to certify that Praveen Singh, a student of MBA Final Year has completed the
dissertation project report on Analysis of Cash Management in Hotel Industry under my guidance
and supervision.
The dissertation work of the student is found to be satisfactory for submission for the award of degree
of Master of Business Administration/ Bachelor of Business Administration. I wish him/ her all the
best for his/her future endeavors.
ACKNOWLEDGEMENT
I would like to take this opportunity to express my deep gratitude to all those
who, directly or indirectly made this project possible.I have got considerable
help and support in making this project report a reality from many people.
I would like to thank Mr. . whose endeavor for
perfection, under fatigable zeal, innovation and dynamism contributed in a big
way in completing this project. This work is the reflection of his thought, ideas,
concept and above all his modest effort.
At last, I would like to thank my parents, friends and colleagues, who have been
a constant source of help and encouragement.
TABLE OF CONTENTS
Introduction
SWOT Analysis
14
Discussion on Training
16
20
30
Competitors
31
Objective
36
Research Methodology
37
40
50
Limitation
51
Suggestion
51
52
Bibliography
53
54
PREFACE
The successful completion of this project was a unique experience for me because by visiting
many place and interacting various person, I achieved a better knowledge about sales. The
experience which I gained by doing this project was essential at this turning point of my
career this project is being submitted which content detailed analysis of the research under
taken by me.
The research provides an opportunity to the student to devote his/her skills knowledge and
competencies required during the technical session.
The research is on the topic Karvy Demat Mutual Fund
EXECUTIVE SUMMARY
Training and development is the essential job of human resources department of every
organization. It is necessary to help employees in dealing with the changes caused by the
changing business environment.
I, Anurag Sharma had done my project in KARVY BROKING LTD. which is a leading
company in finance industry. The main objective of my project was to Demat Account.
The training design included departments, and their training needs, month of training,
sequence of training and methods of training. A proper matrix was formed differently for
each level highlighting the requirements to be trained.
It also includes different skills workshop including the contents, objectives of the skills
imparted to the employees. Most important in training process are the ice breakers and games
which help the trainees in feeling relaxed and refreshed.
Each level in organization was considered as separate entity and training procedure for them
was also different.
INTRODUCTION
KARVY GROUP started its journey in Mumbai in the year 1995, by two IIM graduates,
Mr. Rashesh Shah and Mr. Venkat Ramaswami.
Our Reputation and Image is more important than any financial reward. Reputation is
hard to build and even harder to rebuild. Reputation will be impacted by our ability to
think for our clients, maintain confidentiality and by our adherence to our value system.
Mr. Rashesh Shah
Mr. Venkat Ramaswami
The Logo: Karvy, a rare flower found in Switzerland. A graphic flower that represents
ideas! Around it, the protective arms of the letter E:
It is the practice of this core thought that has led to Karvy becoming one of the
leading financial services company in India.
Investment Banking,
Investment Management.
Corporations,
mass marketer. The brand repositioning of the company is done in order to withstand the
current market scenario (Global Economic Crisis).
The product or the service that the company has come up with is the Prepaid Broking
Plan for both the retail as well as HNI customers. Basically every broking firm offers
dematerialization and the trading account with some charges associated to it and the main
source of income is the brokerage that is collected on every transaction made by the
customer, which is a continues source of income.
The prepaid account is like mobile cash card which has to be recharge first and then
can be used for a year. The client has to pay the brokerage in advance which will be deducted
on every transaction. The client can recharge the account as the balance gets over before the
validity expires.
Investment Banking
Institutional investment
Asset management
Wealth management
Private client brokerage
Insurance brokerage
Wholesale financing
Investment Banking:
An Investment Bank is a financial institution that deals with raising capital, trading
in securities and managing corporate mergers and acquisitions. Investment banks profit
from companies and governments by raising money through issuing and selling securities
in the capital markets (both equity, bond) and insuring bonds (selling credit default
swaps), as well as providing advice on transactions such as mergers and acquisitions.
Institutional Investment:
Institutional investors are organizations which pool large sums of money and invest
those sums in companies. They include banks, insurance companies, retirement or pension
funds, hedge funds and mutual funds. Their role in the economy is to act as highly
specialized investors on behalf of others.
The Private Client Services Group (PCG) at Karvy is focused on providing products,
strategies and services to High Net worth Individuals and Corporate Clients. It has
geographic reach through Branches, Channel Partners & Investment Consultants in
over 19 locations in India. The PCG team has highly trained equity professionals, who
act as clients Equity Advisor. Its ESL Equity Advisor proactively helps you take informed
investment decisions and build a healthy portfolio.
SWOT ANALYSIS
Strength:
Good Database
Reliance Brand
Low pricing
Weakness:
Inexperienced Staff
Developing product.
Opportunity:
Untapped Market
Unpredictable Sensex
Threat:
Reach
Better products
2. Professional Advice
Company offers expert advice on equity and debt portfolios with an objective to
provide consistent long-term return while taking calculated market risks. Companies
approach helps clients build a proper mix of products, and not concentrate on just one
individual product. Hence, serving long-term objectives in the best way.
3. Long-term Relationship
Company believes that long-term vision is the only means to steady wealth creation.
However to achieve this one also needs to take advantage of short-term market
opportunities while not losing sight of long-term objectives. Hence it partners all its
clients in realizing their long-term vision.
DISCUSSION ON TRAINING
Capitalize on the old and loyal clientele which can be building slowly by advising
people in the best possible way.
Generation of leads
Since I was new in the field so I had to start from scratch and generate new leads to
sustain in the market.
Cold calling is one of the trusted ways of getting to the customers without meeting them.
Although the rate of conversion remained very less, for cold calling the quality and accent
remains a very important criterion. This activity gives me mixed result. I often got success
and generated many leads through it but it also landed me in awkward position where the
customer were in different mood and made us hear words for which a marketer should be
always prepared to hear. Corporate calls always remained more difficult to crack with respect
to retail sector.
The corporate were the most difficult and most temping to get the business from. It
took me one day to crack Hi-tech Gears.
At KARVY BROKING LTD. after getting the product knowledge in the first week at the
branch I was also allotted distributor to work with. In the initial phase I was accompanied by
more experienced staff. After I became known to the market and procedure I started attending
calls alone only.
After the third week my performance also improved and I was able to get close to the targets,
though it looked difficult to achieve in the beginning. To get awareness of the every product I
attended diversified calls. This helped me to implement cross selling to get better results.
LIMITATIONS:
1. Cold Calling
The right time to call a customer cannot be decided, as the customer may in a different
Time consuming
2. Corporate
Time consuming
While talking to customers, I analyze their needs. Whether they want to go for investment
purpose or insurance or both. Suggest them the plan that best suits them. If they agree to it
then either we send across the agents to close the deal or close it themselves.
People fear that Karvy Broking Being a Private company and a new entrant may be
Misguidance by agents.
People risk appetite is very low, so they are afraid of mutual fund as well.
Now a day, practically all trades have to be settled in dematerialized form. Although the
market regulator, the Securities and Exchange Board of India (SEBI), has allowed trades of
up to 500 shares to be settled in physical form, nobody wants physical shares any more. So a
demat account is a must for trading and investing.
Why Demat?
The demat account reduces brokerage charges, makes pledging/hypothecation of shares
easier, enables quick ownership of securities on settlement resulting in increased liquidity,
avoids confusion in the ownership title of securities, and provides easy receipt of public issue
allotments.
It also helps you avoid bad deliveries caused by signature mismatch, postal delays and loss of
certificates in transit. Further, it eliminates risks associated with forgery, counterfeiting and
loss due to fire, theft or mutilation. Demat account holders can also avoid stamp duty (as
against 0.5 per cent payable on physical shares), avoid filling up of transfer deeds, and obtain
quick receipt of such benefits as stock splits and bonuses.
Steps
involved
in
opening
demat
account
First an investor has to approach a DP and fill up an account opening form. The account
opening form must be supported by copies of any one of the approved documents to serve as
proof of identity (POI) and proof of address (POA) as specified by SEBI. Besides, production
of PAN card in original at the time of opening of account has been made mandatory effective
fromApril01,2006.All applicants should carry original documents for verification by an
authorized official of the depository participant, under his signature.
Further, the investor has to sign an agreement with DP in a depository prescribed standard
format, which details rights and duties of investor and DP. DP should provide the investor
with a copy of the agreement and schedule of charges for their future reference. The DP will
open the account in the system and give an account number, which is also called BO ID
(Beneficiary Owner Identification number).
The DP may revise the charges by giving 30 days notice in advance. SEBI has rationalized
the cost structure for dematerialization by removing account opening charges, transaction
charges for credit of securities, and custody charges vide circular dated January 28, 2005.
Further, SEBI has vide circular dated November 09, 2005 advised that with effect from
January 09, 2006, no charges shall be levied by a depository on DP and consequently, by a
DP on a Beneficiary Owner (BO) when a BO transfers all the securities lying in his account
to another branch of the same DP or to another DP of the same depository or another
depository, provided the BO Account/s at transferee DP and at transferor DP are one and the
same, i.e. identical in all respects.
In case the BO Account at transferor DP is a joint account, the BO Account at transferee DP
should also be a joint account in the same sequence of ownership.
Rights
1.
You can open more than one depository account in the same name with single DP/
multiple DPs.
2.
3.
You can give a onetime standing instruction to your DP to receive all the credits
coming to your depository account automatically.
Procedure
1. Fill account opening form (available with your DP).
2. Give your DP the duly filled account opening form with introduction documents as may
be required.
3. Sign agreement with DP (agreement will state rights & obligations of both parties). The
agreement will contain the fee structure of your DP. Your DP would give you a copy of
this signed agreement for your record.
4. DP would give you Client Id no. (Account no.) Once your depository account is opened.
This Client Id no. along with your DP Id no. Forms a unique combination. Both these
nos. should be quoted in all your future correspondence with DP/NSDL / Issuing
Company/their registrar & transfer (R&T) agent.
5. Your DP would give you pre-printed instruction slips for depository services viz.,
dematerialization, delivery instruction for trades, etc..Preserve these carefully.
6. Your DP would give you a list of deadlines for giving instructions for various depository
activities viz., transfer for effecting sale, purchase etc.. If not, check with the DP.
Required Documents
The extent of documentation required to open a demat Account may vary according to your
relationship with the institution. If you plan to open a demat account with a bank, a savings
account holder has an edge over the non-account holder. In fact, banks usually offer
additional
incentives
to
customers
who
open
demat
account
with
them.
Along with the application form, your photographs (with co-applicants) and proof of
identity/residence/date of birth have to be submitted. The DPs also ask for a DP-client
agreement to be executed on non-judicial stamp paper. Here is a broad list (you wont need
all of them though):
PAN card
A canceled check,
Voters ID
Passport
Ration card
Drivers license
Employee ID card
Bank attestation
IT returns
While they only ask for photocopies of the documents, they will need the originals for
verification. You will have to submit a passport size photograph on which you sign across.
Procedure
1. Fill account opening form (available with your DP).
2. Give your DP the duly filled account opening form with introduction documents as may
be required.
3. Sign agreement with DP (agreement will state rights & obligations of both parties). The
agreement will contain the fee structure of your DP. Your DP would give you a copy of
this signed agreement for your record.
4. DP would give you Client Id no. (Account no.) once your depository account is opened.
This Client Id no. along with your DP Id no. forms a unique combination. Both these
nos. should be quoted in all your future correspondence with DP/NSDL / Issuing
Company/their registrar & transfer (R&T) agent.
5. Your DP would give you pre-printed instruction slips for depository services viz.,
dematerialization, delivery instruction for trades, etc..Preserve these carefully.
6. Your DP would give you a list of deadlines for giving instructions for various depository
activities viz., transfer for effecting sale, purchase,etc.. If not, check with the DP.
Its convenient
You can access Karvy services through
The internet
Transaction kiosks
The phone (call & transact)
Our all India network of associates on an assisted trade.
The benefits:-
Automatic
credit
into
demat
bonus/split/consolidation/merger etc.
account
of
shares,
arising
out
of
Demat account has become a necessity for all categories of investors for the following
reasons/ benefits:
SEBI has made it compulsory for trades in almost all scrips to be settled in Demat
mode. Although, trades up to 500 shares can be settled in physical form, physical
physical form..
No stamp duty is levied on transfer of securities held in Demat form.
Instantaneous transfer of securities enhances liquidity.
It eliminates delays, thefts, interceptions and subsequent misuse of certificates.
Change of name, address, registration of power of attorney, deletion of deceased's
name, etc. - can be affected across companies by one single instruction to the DP.
Each share is a market lot for the purpose of transactions - so no odd lot problem.
Any number of securities can be transferred/delivered with one delivery order.
Therefore, paperwork and signing of multiple transfer forms is done away with. It
facilitates taking advances against securities on low margin/low interest.
Points To Remember
1.
You may choose your DP based on your evaluation of their reputation, service
standards, charges, other conveniences, etc.
2.
Open depository account with the same holding pattern as there on existing physical
securities. You will need to open separate accounts for every different combination of
holding pattern. Eg.: If 100 securities of company ABC & 200 securities of company
PQR are registered in the name of X as first holder & Y as second holder, one account in
name of X as first holder & Y as second holder is sufficient. Whereas, if 100 securities
of company ABC are registered in the name of X as first holder & Y as second holder &
200 securities of company PQR are registered in the name of Y as first holder & X as
second holder, you will need to open two accounts, one in the name of X as first holder
& Y as second holder and the second in the name of Y as first holder and X as second
holder.
3.
4.
In case of holdings of a partnership firm, the account should be opened in the name of
the partner(s).
5.
In case of holdings of a HUF, the account should be opened in the name of the Karta.
6.
In case of a minor, the depository account should be opened in the name of the minor
and the guardians name should be mentioned. The guardian will sign as signatory on
behalf of the minor. For selling the securities of the minor, a court order should be
obtained.
7.
8.
9.
Only securities registered in the name of the account holder can be dematerialized.
10.
11.
Dematerialization would be done only when the issuer / their R&T Agent is satisfied
of genuineness of securities & ownership status
12.
13.
The pattern of holding in the DRF should match the pattern of holding on the share
certificate & the pattern in which account is opened.
14.
Demat requests with name(s) not matching exactly with the name(s) appearing on the
certificates merely on account of initials not being spelt out fully or put after or prior to
the surname, would be processed, provided the signature(s) of the client(s) on the DRF
tallies with the specimen signature(s) available with the issuer/ their R & T agent.
15.
If the signature in the DRF does not match with the signature available with the
issuer/ their R & T agent, the issuer/ their R & T agent may at the time of demat
confirmation, ask for additional documentation (like bank attestation/ notarization, etc.)
to prove that the certificate belongs to the person who forwarded the DRF.
The need of the study arises because of the reason that a trainee must understand the
company, its achievements and tasks, products and services and also to collect information
about its competitors, its products and services offered. So that, after understanding and
collecting information about the organization and its competitors, a trainee will be able to
work well for the organization.
From the study I have learned very much, about the company as well as the strategy of the
customers, which helps me a lot at my working days.
COMPETITORS
HDFC BANK is one of the leading Depository Participant (DP) in the country with over 8
Lac demat accounts.
HDFC Bank Demat services offers you a secure and convenient way to keep track of your
securities and investments, over a period of time, without the hassle of handling physical
documents that get mutilated or lost in transit.
HDFC BANK is Depository participant both with National Securities Depositories Limited
(NSDL) and Central Depository Services Limited (CDSL).
As opposed to the earlier form of dealing in physical certificates with delays in transaction,
holding and trading in Demat form has the following benefits:
In case you need any more information or have any queries , feedback & complaints , you
may please mail us at dphelp@hdfcbank.com
HDFC Bank Ltd provides convenient facility called 'SPEED-e' (Internet based transaction)
whereby account holder can submit delivery instructions electronically through SPEED-e
website (https://speede.nsdl.com). SPEED-e offers secured means of transaction processing
eliminating preparation of instruction slips and submission of the same across the counter to
the depository participant. The 'IDEAS' facility helps in viewing the current transactions and
balances (holdings) of Demat account on Internet on real time basis.
Disclaimer:
Whatever have been stated above are in the good interest of the
Investor / Demat Applicants / holders to provide a brief picture about the
depository system. You are requested go through the guidelines of the
depositories before taking any further action. For detailed guidelines, you
are requested to approach your nearest HDFC Bank branch. HDFC Bank
will not be responsible for any misunderstanding / act based on the above.
Also HDFC Bank might ask for additional information / documentation than
what has been stated above to process your application / instruction.
ICICI DIRECT
ICICI Direct (or ICICIDirect.com) is stock trading company of ICICI Bank. Along with stock
trading and trading in derivatives in BSE and NSE, it also provides facility to invest in IPOs,
Mutual Funds and Bonds.
ICICI Direct offers 3 different online trading platforms to its customers Type of
Account
1. Online Mutual funds investment allows investor to invest on-line in around 19 Mutual
Fund companies. ICICI Direct offers various options while investing in Mutual Funds
like Purchase Mutual Fund, Redemption and switch between different schemes,
Systematic Investment plans, Systematic withdrawal plan and transferring existing
Mutual Funds in to electronic mode. This account also provides facility to invest in
Government of India Bonds and ICICI Bank Tax Saving Bonds.
2. Active Trader account gives more personalized investment options to the investors. It
allows investor to use online and offline stock trading. It also provides with
independent market expertise and support through a dedicated Relationship Manager
from ICICI.
OBJECTIVE
To find the market potential and market penetration of Karvy broking product
account and their inclination towards various other brokerage firms e.g.
India bulls, Share khan, India in foline, Religare, Alan- kit, Unicon.
To expand the market penetration of Karvy broking ltd.
To provide pricing strategy of competitors to fight cut throat competition.
To increase the product awareness of Karvy broking as single window shop for
investment solutions.
RESEARCH METHODOLOGY
INTRODUCTION
Research Methodology refers to search of knowledge .one can also define research
methodology as a scientific and systematic search for required information on a specific
topic.
The word research
meaning of research as a careful investigation or inquiry especially through research for new
facts in my branch of knowledge for example some author have define research methodology
as systematized effort to gain new knowledge.
TYPES OF RESEARCH
ANALYTICAL RESEARCH:It has to used facts or information already available and analyze these to make a critical
evaluation of material.
SAMPLE SIZE:
Considering the constraints it was decided to conduct the study based on sample size of
100 people in specific age groups.
In dealing with real life problem it is often found that data at hand are inadequate, and
hence, it becomes necessary to collect data that is appropriate. There are several ways of
collecting the appropriate data which differ considerably in context of money costs, time and
other resources at the disposal of the researcher.
Through personal interviews:A rigid procedure was followed and we were seeking answers to many pre-conceived
questions through personal interviews.
Through questionnaire:Information to find out the investment potential and goal was found out through
questionnaires.
TOOLS OF ANALYSIS
In the project work quantitative technique & percentage
method are has been used.
RESEARCH DESIGN
For the proper analysis of data simple quantitative technique such as percentage were used. It
help in marketing more accurate generalization From the data available .The data which was
collected from a sample of population was assumed to be representing entire population was
interested .Demographic factor like age, income and educational background was used for the
classification purpose .
Percentage of
respondent
Mutual Fund
Bond
Online trading
75%
16%
7%
Derivative
2%
Result of Preference
of Investment
Interpretation:
This shows that although the mutual funds market is on the rise yet,
the most favoured investment continues to be in the Share Market. So, with a more
transparent system, investment in the Stock Market can definitely be increased.
Percentage of
trading
respondent
Yes
No
72%
28%
Interpretation:
With the increase in cyber education, the awareness towards online share trading has
increased by leaps and bounds. This awareness is expected to increase further with the
increase in Internet education.
Awareness of Karvy
Percentage of
Broking Ltd
Yes
No
respondent
48%
52%
52%
Interpretation:
48%
yes
no
awareness in terms of a premier Retail stock broking company. This brand image should be
further leveraged by the company to increase its market share over its competitors.
Awareness of Karvy
Percentage of
Broking
respondent
Services
Yes
No
36%
64%
36%
yes
64%
No
Interpretation:
Although there is sufficiently high brand equity among the target audience yet, it is to be
noted that the customers are not aware of the facilities provided by the company meaning
thereby, that, the company should concentrate more towards promotional tools and increase
its focus on product awareness rather than brand awareness.
Company Name
Percentage of
respondent
Karvy
15
ICICI
20
HDFC
15
20
18
16
14
12
10
8
6
4
2
0
Edelweiss
ICICI
HDFC
Interpretation:30% have respondent of Karvy Broking Ltd, 30% have respondent of HDFC,
40% have respondent of ICICI.
Company Name
Percentage of
respondent
Karvy Broking
22
Ltd.
HDFC
10
ICICI
18
25
20
15
10
5
0
Edelweiss
HDFC
ICICI
INTERPRETATION:
44% have respondent of Karvy Broking Ltd, 20% have respondent of
HDFC, 36% have respondent of ICICI.
Company Name
Percentage of
respondent
Karvy
15
HDFC
13
ICICI
22
25
20
15
10
5
0
Ede lwe iss
INTERPRETATION:
HDFC
ICICI
Company Name
Percentage of
respondent
Karvy
22
HDFC
11
ICICI
17
25
20
15
10
5
0
Ede lwe iss
INTERPRETATION:
HDFC
ICICI
Company Name
Percentage of
respondent
Karvy
22
HDFC
10
ICICI
18
25
20
15
10
5
0
Edelweiss
INTERPRETATION:-
HDFC
ICICI
ICICI
HDFC
28%
41%
31%
OBSERVATION
To study the sales and distribution management and improve the Customer
Acquisition Process by analyzing the consumer behavior, response and
mindset towards the product and services the company offers.
1.
Preference of Investment:
Consumers want to invest 75% in Mutual funds, 16% in Bonds, 7% in online
trading and 2% in Derivatives.
5. Availability of Bank
30% have respondent of Karvy Broking Ltd, 30% have respondent of HDFC, 40%
have respondent of ICICI.
LIMITATION
The time constraint was one of the major problems.
The study is limited to the different schemes available under the Demat
account selected.
The lack of information sources for the analysis part.
Geographical locations.
SUGGESTION
1. The Brand image of Karvy Broking Ltd. is good in market but according
to customer satisfaction the company has to provide the better service.
And also change the Market strategy.
2. They should focus on print and electronic media advertisements to make
more people aware about them.
3. They should provide proper guidance to their customers about demat.
4. They should provide should offers and facilities to their customers to
increase their attractiveness about demat.
5. For opening an account they require lots of signatures in a kit, which
should be reduced.
To get initial success in this field is very difficult. Although the business generation
becomes easier with time as we serve more people who then get added up in the loyal
clientele. Thus time and service are two most factors to get in this field.
Also the corporate remains a very important segment which gets business in bulk but
CONCLUSION
Karvy Demat Account is better than other Demat account. Karvy Broking Ltd. have good
return of investment. A good brand is always welcomed over here people are aware of quality
so they go for ready to spend bucks of money.
At last all conclusion be concluded by that Karvy Broking Ltd. is still growing industry in
India
Karvy Broking Ltd. account have less brokerage rate .
It provide a security with the use of special type of key .
BIBLIOGRAPHY
Websites:
www.edelweiss.in
www.hdfc.com
www.icicidirect.com
www.demataccount.com
www.google.com
Reference books:
ANNEXURE
MARKET RESEARCH
QUESTIONNAIRE
PLEASE TICK MARK THE
APPROPRIATE CHOICES
DEMOGRAPHIC
NAME:
Address
Phone no:
..
Types of business:
..
Gender
a. Male
b. Female
Your annual income?
a. 0-4,00,000
b. 4,00,001-8,00,000
c. 8,00,001-12,00,000
d. 12,00,001-15,00,000
QUESTIONNAIRE
Shares
Mutual Funds
Bonds
Derivatives
Yes
No
Yes
No
Yes
No
Karvy Broking
ICICI Direct
HDFC
ICICI
Q8.
email facility?
HDFC
ICICI
Q10. Which company provide you a large
number of product and services?
Karvy broking Ltd.
HDFC
ICICI