Activity for July 19, 2016

Topic: Analysis: Its Methods and Tools

Tasks
1) Based on the problems (of the existing system/ organization) you have listed in your
gathered, prepare a 5 WHYs Table for RCA (root cause analysis). Make one table per
problem.

5 Why Question Table

Team Members: Batungbakal, Robin Amiel C.
Date: August 2, 2016
Balitao, Lyra Janille E.
Castillo, Lance Tristan V.
Castro, Maria Regina A.
Catud, Christinne C.
Problem Statement:
1. Belles Laundry shop having a delay in delivering washed clothes to customers.
Estimated Total Business-Wide Cost:
Recommended Solution: Laundry shop expansion, maybe for the space of the business or the services
they offer.
Latent Issues: The stacked of clothes in queue.
Why Questions:
3W2H Answers
Evidence
Solution
(with what, when, where, how, how much)

1. Why is there a
delay in
delivery?
2. Why were there
issues during the
customers
demand?
3. Why were there
no sufficient
number of
washers?
4. Why cant the
business afford
to pay for the
additional
washers?
5. Why does the
profit is limited
only for
expenses and
salaries?

Because there were some issues in

the demand of customers.

The stacked of
clothes in queue.

Because there are no sufficient

number of washers.

That was the time

when the head
washer resigned.

Immediate hiring
of a new head
washer.

Because the business cannot yet

afford to pay the salary for the
additional washers.

It is only a small
business.

The current
washers should
work faster.

Because the profit can only

provide for the enough expenses
for the utilities and salaries for the
employees.

The business is not

that progressive.

The proprietor
should fund for an
extra capital.

Because the nature of business is

restricted for service.

They only provide

service for washing,
drying, folding and
tailoring.

Laundry shop
expansion, maybe
for the space of
the business or the
services they offer.

5 Why Question Table

Team Members: Batungbakal, Robin Amiel C.
Date: August 2, 2016
Balitao, Lyra Janille E.
Castillo, Lance Tristan V.
Castro, Maria Regina A.
Catud, Christinne C.
Problem Statement:
2. Belles Laundry shops issues with lost clothes of customers.
Estimated Total Business-Wide Cost:
Recommended Solution: The expansion of the business in terms of services.
Latent Issues: The yarn they are using for label is not durable enough to withstand the whole process.
Why Questions:
3W2H Answers
Evidence
Solution
(with what, when, where, how, how much)

6. Why are the

clothes lost
during the
process?
7. Why is the yarn
not durable
enough?
8. Why did the
business opt for
a low-quality
yarn?
9. Why did the
business not
want to spend
money on that
specific utility?
10. Why do they
want to
maximize their
profit on other
expenses?

Because the yarn they are using for

label is not durable enough to
withstand the whole process.

The form containing

the list of items from
the customers.

Because the shop opted for a low

quality yarn having a cheaper
price.
Because the shop does not want to
spend too much on something that
is not that important, hence, the
yarn.
Because they want to maximize
their profit on more important
expenses.

The used yarn itself.

Invest on highquality yarn.

The receipt
containing the price
of the yarn purchased
by the business.
The effect of their
wrong allocation of
money.

Increase the
allowance
allocated for the
utilities expense.
The business
should decide on
acquiring
additional capital.

Because the business is not

progressing well and they want to
make sure that other important
expenses were satisfied first.

The daily
transactions they
receive.

Expansion of the
business in terms
of services.

5 Why Question Table

Team Members: Batungbakal, Robin Amiel C.
Balitao, Lyra Janille E.

Date: August 2, 2016

Castillo, Lance Tristan V.

Castro, Maria Regina A.
Catud, Christinne C.
Problem Statement:
3. Sometimes, a customer complains about a stain on their clothes.
Estimated Total Business-Wide Cost:
Recommended Solution: Add additional capital and provide enough space for receiving, washing,
drying and folding areas.
Latent Issues: The evident stain on white and colored garments.
Why Questions:

3W2H Answers

Evidence

Solution

(with what, when, where, how, how much)

1. Why there was a

stain on the
clothes after
washing?
2. Why there was
mishandling in
washing the
clothes?
3. Why that the
washers didnt
segregated the
clothes
properly?
4. Why there are a
lot of clothes
still on queue?
5. Why does the
place of
receiving the
clothes to wash
is separated to
the place they
really wash and
fold the
clothes.?

Because there was a mishandling

in washing the clothes.

Because the washers didnt

segregate the clothes properly.

There were
customers that
complained about the
stain.
The evident stain on
white and colored
garments.

Add washing
machines.

Because there are a lot of clothes

still on queue.

Stacked clothes ready

for washing right in
front of the counter.

Wash the clothes

as soon as
possible.

Because the place of receiving the

clothes to wash is separated to the
place they really wash and fold the
clothes.
Because the rented area of the
laundry shop is only limited for
receiving area.

There is a delay in
delivering the washed
clothes to the
customers.
They only occupy a
small space in a
condominium lobby.

Hire additional
employees for the
process.
Add additional
capital and
provide enough
space for
receiving,
washing, drying
and folding areas.