Booklet Ingl II 2016

VICERRECTORA ACADMICA
PROGRAMA DE INGLS
ENGLISH II
2016
CONTENTS
UNITS AND LESSONS
PAGES
UNIT 1: DEVELOPING YOUR READING SKILLS

Lesson 1: Improving your reading skills in English
39
Lesson 2: What is the TOEIC-Bridge Test?

Reading techniques to deal with the Reading Section
10 - 14
UNIT 2: SOCIALIZING
Lesson 1: At the hotel
TOEIC Bridge: Reading Practice
Lesson 2: In a restaurant
TOEIC Bridge: Listening Practice
Lesson 4: At the airport
TOEIC Bridge: Listening and Grammar Practice
Grammar reference
TOEIC Bridge: Vocabulary, Grammar and Listening Practice
15 - 18
19 - 23
24 - 29
30 - 37
UNIT 3: A COMPANY PROFILE

Lesson 1: Asking for and giving biographical information
38 - 40
Lesson 2: Talking about past events

TOEIC Bridge Listening and Reading Practice
41 - 50
Lesson 3: Talking about a company profile
51 - 56
Additional Reading Practice
57 - 59
Suggested English interactive software and Websites for

further practice.
60
This booklet material was selected, adapted and designed for instructional purposes
and to be used in the classroom and as a study guide for students.
Texto adaptado para el Programa de Ingls de la Universidad Central de Chile
UNIT 1: DEVELOPING YOUR READING SKILLS
LESSON 1: IMPROVING YOUR READING SKILLS IN ENGLISH
The first language skill to practise in this course is READING COMPREHENSION.

Lets study some relevant concepts that will allow you to develop reading comprehension skills and
strategies within a text.
Skimming and scanning are two very different strategies for speed reading. They are each used for different
purposes, and they are not meant to be used all the time. People who know how to skim and scan are flexible
readers. They read according to their purpose and get the information they need quickly without wasting
time.
What is skimming?
Skimming is one of the tools you can use to read more in less time. Skimming refers to looking only for the
general or main ideas. With skimming, your overall understanding is reduced because you dont read
everything. You read only what is important to your purpose. Skimming takes place while reading and allows
you to look for details in addition to the main ideas.
Lets say you are doing research on a long chapter or a web site. By reading the first few paragraphs in detail,
you will get a good idea of what information will be discussed. Once you know where the reading is headed,
you can begin to read only the first sentence of each paragraph. Also called topic sentences, they give you
the main idea of the paragraph. If you do not get the main idea in the topic sentence or if the paragraph
greatly interests you, then you may want to skim more.
.
What is scanning?
Scanning is another useful tool for speeding up your reading. Unlike skimming, when scanning, you
look only for a specific fact or piece of information without reading everything. You scan when you look for
your favourite show listed in the cable guide, for your friends phone number in a telephone book, and for the
sports scores in the newspaper. For scanning to be successful, you need to understand how your material is
structured as well as comprehend what you read so you can locate the specific information you need.
Scanning also allows you to find details and other information in a hurry.
3
READING TIPS
On the next page, you will find the article English as a global language.
Before you read

Skim this text and write the topic you think its discussing. To do that, focus on the words you
know.
Topic of text after SKIMMING: ________________________________________________
Read the heading or title and think about your personal experience or knowledge.
How much do you know about English? Take this quiz to find out.
YES
NO
1. Do you know why English is considered a global language ?

2. Can you name five countries where English is their official language?
3. Can you name two countries where English is their first language?
4. Do you know why the English language is important in the Internet?
5. Do you know in what situation(s) people need to take an international
examination of English?
Before reading the article comprehensively, watch a video about English as a global language.
Follow this link:
http://ieltsresource.com/ielts-listening-english-a-global-language/
4
ENGLISH AS A GLOBAL LANGUAGE

(1)
Nowadays, there is no doubt that English is a global language. This is because English is already
spoken by a quarter of the worlds population, and millions more learn it every year. It is
certainly the language of politics and diplomacy, science and technology, news, tourism and
transport. Besides, much of the worlds international trade and business is conducted in
English.
(2)
People who speak English belong to one of these three groups: those who have acquired it as
their native language; those who have learned it as a second language; and those who are
forced to use it for a practical purpose - educational, professional or administrative. People
from England and the United States belong to the first group because English is their mother
tongue. In the second group, it is possible to find more than sixty countries where English is a
second language. The government, universities and business use it. Some of the people, but not
all, speak it well and use it for certain aspects of their lives because they live in a society that is
mainly bilingual. Canada is a good example of a bilingual country because English and French
are its official languages. Moreover, English is an official or government language in India,
5
Pakistan, Bangladesh, the Philippines, Sri Lanka, Malaysia, Hong Kong, Singapure, South Africa,
Nigeria, Ghana, and many other countries. In the third group, there are some countries where
English is considered a foreign language (EFL) and people use it for specific purposes, for
example in Chile people use English to travel, to study, to work in a foreign country, or simply to
surf on the Internet.
(3)
It is also clear that the Internet and the English language are good friends. Regarding the use
of English in the Internet, Dr Francisco Garca Pealvo, Vice-Provost of the Technological
Innovation Department of the Universidad de Salamanca, Spain, says that the digital age has
opened a wide variety of possibilities to spread knowledge, and the Internet is the way that
allows direct access to knowledge wherever it is produced and at any time. In fact, 45 percent
of web pages are written in English, - that is, eighty percent of the scientific publications have
been written in English since 1980, ninety-one percent of publications on Biology, Chemistry,
Physics, Medicine and Mathematics have been written in this language since 1991 and a similar
percentage of publications on Social Sciences and the Humanities has been published in English
since 1995.
(4)
If you want to study in an English-speaking country or to be promoted at work, the best way to
be ready for those challenges is taking an international examination of English. There are a lot
of certified examinations that can be taken by anyone whose native language is not English.
These are appropriate for people of all nationalities, no matter their first language or cultural
background. The examinations cover all four skills listening, speaking, reading and writing, and
they are designed to assess the learners ability to use English in different fields, such as
business, communication, academic purposes, etc.
6
While reading
I.
Circle the correct answers.

1.According to the article, English is a global language because _____.
a) It is spoken in England and the United States.
b) It is used for talking about international trade and business.
c) It is already spoken by a quarter of the worlds population, and millions more learn it
every year.
2.Native language is the same as _____.
a) second language
b) first language
c) foreign language
3. According to the article, the Internet and the English language are good friends because
____.
a) There is evidence that shows that a great amount of articles are published in English.
b) People use English to surf on the Internet.
c) There are a lot of English dictionaries online.
4. English is an official or government language in ____.
a) France
b) India
c) Chile
5. There are appropriate international certifications of English for ______.
a) a limited number of people.
b) anyone whose native language is English.
c) people of all nationalities.
After you read
II. For which paragraphs in the text are these good headings? Write the numbers from 1 to 4.
__________
__________
__________
__________
a.
b.
c.
d.
How English speakers can be classified.

Do you want to get an international examination of English?
English is a world language.
How much is English used on the Internet?
7
After you read, you can also pay attention to the new vocabulary and find out REFERENTS
What is a referent?
In a well-written text, repetition of words is not allowed. Many words are used all the
time to avoid repetition. These words are called referents.
Look at this example:
John met his boss on the street one morning. The boss said Hello and HE answered back
Hi! How are you doing? HE asked, John, are you going to work now? John replied You know, boss,
I have an appointment.
In this text, the subject THE BOSS doesnt sound so repetitive because it is replaced by the pronoun
HE in the other sentences . Therefore, its very important to know what word referents are referring to
to understand the meaning and the main idea of the text.
A
o
o
o
o
o
referent could be:

a personal pronoun (I, you, they)
an object pronoun (him, them)
a possessive adjective (her, its, our)
a demonstrative adjective (that, these, those)
And any other word used to signify another previously mentioned in a text.
III. Go back to the text English as a global language , read it again and find out what these
words refer to.
Example: What does it refer to?
(paragraph 1, line 2)
It refers to English.
1. What does those refer to? (paragraph 2, line 2)
________________________
2. What does it refer to? (paragraph 2, line 7)
________________________
3. What does it refer to? (paragraph 3, line 5)
________________________
4. What do those challenges refer to? (paragraph 4, line 2)
________________________
5. What does they refer to? (paragraph 4, line 6)
________________________
IV. Find the words in italics in the reading. Then match each word with its meaning.
__d__ 1. doubt
(paragraph 1)
____ 2. belong to
b. of, in or from a country or an area other than ones own.
____ 3. spread
c. with reference to something or somebody.
____ 4. acquire
d. feeling or not being certain or not believing something.
_____ 5. assess
e. to permit somebody/something to do something.
____ 6. allow
f. to estimate the quality or value of somebody or something.
____ 7. foreign
g. to the largest degree; in the majority; mostly.
____ 8. regarding
h. to be member of a group, a family, an organization, etc.
____ 9. mainly
i. to become or make something widely known or available.
a. to gain a skill by ones own ability, efforts or behaviour.
What is the TOEIC-Bridge Test?

The TOEIC BRIDGE evaluates the capacity of non-native speakers to communicate in English
In everyday life and the international workplace. The main objective of the test is to measure
English Proficiency at an Elementary level.
Structure of the test

It consists of 100 multiple-choice questions divided into two sections: Listening Comprehension
and Reading.
LISTENING COMPREHENSION SECTION
This section is divided into three parts:
PART
TYPE
1
Photographs
2
Question-Response
3
Short Conversations and Short Talks
NUMBER OF QUESTIONS
15
20
15
READING SECTION
This section is divided into two parts:
PART
TYPE
1
Incomplete Sentences
2
Reading Comprehension
NUMBER OF QUESTIONS
30
20
In order to practise some of these parts, you will have to use your knowledge of English
grammar, vocabulary items, listening comprehension as well as reading skills you have learnt.
The following settings and situations usually appear in the test. We will also study them
in units 2 and 3.
OFFICES
GENERAL BUSINESS
DINING OUT
TRAVEL
Telephone calls and messages, procedures and

small talk, planning (date and times)
Sales, conferences, meetings, training, bills,
banking, appointments.
Lunches, dinners, restaurants, reservations.
Directions, trains, airplanes, taxis, buses, tickets,
station and airport announcements, hotels,
reservations.
10
Lets practice some reading techniques to deal with the Reading Section of the TOEIC-BRIDGE
Part 5 of the test consists of several short reading passages. In your test booklet you will see a set of
questions and four possible responses for each passage.
You will be expected to choose the best response from the four choices. There are 20 questions in all.
The passages are of various formats and are based on materials that are usually found in everyday life
and workplace situations:

advertisements (jobs, products or services)

Charts, graphs or tables (schedules, statistics)
Correspondence (letters, e-mails, memos)
Forms (registration cards, questionnaires, orders)
Notices and signs
Newspaper and magazine articles
A) READ THE QUESTIONS AND THE INTRODUCTION FIRST

In passages such as advertisements, forms or notices, the questions asked are often about the name of
a person, the place or time of an event, details about organizational changes.
The best way for you to save time is to read:
the questions before reading the passages
the short introduction sentence that precedes each passage. This sentence gives an indication
of the type of document.
Example:
Read the following advertisement and answer the questions.
1. What is the admission
charge for children?
(A) 4 euros
(B) 2 euros
(C) 8 euros
(D) 16 euros
2. When arent there any

guided tours?
(A) At 3.30
(B) On Monday in Winter
(C) In October
(D) At 4.30
11
B) UNKNOWN WORDS
Read the entire passage once. Do not stop try to understand unknown words. Instead try to
pick out key words and phrases that you know.
Do not let unknown words stop you. Some candidates try desperately to guess what they mean and it
develops a mental block thinking that they contain essential information and candidates often choose
an incorrect answer or do not answer.
To prevent that happens, apply this technique:
* TOEIC Bridge test evaluates learners in different levels. So, it is normal that some questions are
harder than others.
*Concentrate on the general meaning of the passage and use your knowledge of the words you are
familiar with to try and understand the unknown words.
Example:
In the article next page, the difficult words have been underlined. Try to read the article without
reading them and then, answer the questions.
1. What is the article about?

(A) Electronic games
(B) Phone bills
(C) Banking services
(D) Opening hours
2. What is the purpose of this article?
(A) To inform about online services.
(B) To close a bank account.
(C) To ask questions.
(D) To attract new readers.
C) INFERENCES
The information needed to answer a question is not always stated directly. Therefore, you may need
to make inferences (i.e. draw conclusions) from the information provided in the passage.
Example:
Read the following newspaper article and answer the question.
12
1. What is Global West?

(A) A luggage manufacturer
(B) An airline company
(C) A bank
(D) A restaurant
D) REPEATED WORDS
Some of the words used in the reading comprehension passages may be repeated in the question and the four
statements. Being able to identify them can be very helpful but also misleading in some cases.
Example: Read the following sign.

1. Where would this sign most likely be seen?
(A) In a bookstore.
(B) A store selling rings.
(C) A hotel.
(D) A theater.
EXERCISES
a) In part 5 of the test, sometimes you will be asked questions about points which
are NOT MENTIONED. For example, What is NOT included?, Which strategy is
NOT implemented?, Which aspect does NOT change? Now, read the
following passage and mark the sentences TRUE or FALSE.
Good News!
1.
This is a special offer sent only to our most loyal
2.
customers. Click on the link below for full details
on our exclusive price savings or call 0 800 525 028.
3.
Our customer service staff is standing by.
4.
You can order over the web or by fax.
If you wish to modify your profile or unsubscribe from this 5.
newsletter simply send us an e-mail requesting removal from
our mailing list.
6.
www.specialoffer/customerservice.at.cl
This document is a greetings card. ___

You must send an email to get details about
the products. ___
Customers cannot change their profiles. ___
Customers have to send an email to
unsubscribe from the newsletter. ___
Customers have to call 0800 525 028 to stop
receiving special offers. ___
By clicking on the link, customers can get
more information. ___
7. This offer is sent to all customers. ___
8. Products can be purchased by sending a fax.
___
13
b)
Look at the following company profiles.
SATOSHI
Parent company
Status
KLEMP
Status
Japanese
1968
Kobe
Home and personal
care products
Number of employees 125,000
Worldwide turnover $68,000,000
Japan, USA, UK,
Main markets
Germany, Holland
Nationality
Founded
Headquarters
Business Activities
Nationality
Founded
Headquarters
Business Activities
Number of employees
Worldwide turnover
Main markets
Subsidiary (100%
owned by Satoshi)
Dutch
1972
Leeuwarden
Pet nutrition and
health care products
25,000
$8,000,000
Holland, Kuxemburg,
Belgium, Germany
Now, match the questions in A with the responses in B.

A
1.
Where does Satoshi sell its

products?
2.
How many people does Satoshi

employ?
3.
What does Klamp produce?
a)
b)
c)
d)
e)
f)
g)
h)
i)
Norway
1968
Cars
25,000
Holland
Home decoration products
125,000
Finland
68,000,000
j) Food for animals
READING TIP
When you need to find specific information, scan the text. Look through it quickly to find
the information without reading every sentence.
14
UNIT 2: SOCIALIZING
LESSON 1: AT THE HOTEL
Invitation to MARKETING-FINANCE CONFERENCE
GETTING STARTED
VOCABULARY
We are pleased to invite you to the first Marketing-Finance

Conference, hosted by the Faculty of Economics & Business
Administration of Maastricht University and Research School
METEOR. 2016. It will attract 600-800 delegates for this high
quality three-day event, attracting a diverse range of marketing
and finance practitioners, students, academia and industry.
The theme for the 2016 international conference brings together researchers
from the marketing and finance disciplines that have been at the forefront of
integrating both disciplines in their research. In addition, captains of
industry will share with the conference participants their experiences with
adopting the marketing-finance interface.
Convention trips are situations when a person travels because of his/her company necessities.
The person who travels stays in a hotel and usually has meals in restaurants. There are hotels with
different types of facilities where business people hold business meetings.
A) Look at the pictures below and write the name of the service or facility under each picture.
Shuttle bus - car park swimming pool business center electronic safe conference rooms
Shuttle bus
Think of three more services a hotel may offer 1) 2) 3) .......................

15
SPEAKING AND WRITING
B) Look at the information about these two hotels in the brochures.
C) What facilities and services are there in each hotel?

Make sentences using there is o there are as in the examples in the box.
THERE IS (SINGULAR)
THERE ARE (PLURAL)
There is free cable TV in both hotels
There are direct-dial telephones in

both hotels
There is a coffee shop at Hotel Tropicana
There are non-smoking rooms

available in both hotels.
1)
2)
3)
4)
5)
_______________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
16
TOEIC Bridge practice 1

Exercises to practise Reading: part 2 Reading Comprehension
Vocabulary practice: Facilities and Services at the hotel
Exercise 1: Read the following advertisement and answer the questions:
Continental Park Hotel

The Continental Park Hotel is a superior class hotel ideally located between the picturesque
Old Town in Edinburgh and the business district. It offers various facilities that will make your stay in our
city an unforgettable one. The facilities include:
3 restaurants gift shop maid service business center with PC - fax machine - internet access
Electronic safe fitness room conference center
Hotel regulations
Pets not allowed
Bookings are subject to a 30-dollar fee for any cancelation or change less than 24 hours before
arrival date.
No refund for early checkouts.
1. Who cannot stay at

the hotel?
A.
B.
C.
D.
Children
Maids
Animals
Businessmen
2. In what case is there an

additional charge?
A.
B.
C.
D.
Early checkout
Last minute cancelation
To get a refund
To access the business
center
3. What can be done at the hotel?
A.
B.
C.
D.
Presents can be bought

Tennis courts can be served.
30-dollar books can be bought.
Cars can be rented.
17
REGULAR DRY CLEANING AND LAUNDRY SERVICE

Available daily-except Sundays- from 7:00a.m to 9:00 pm. Clothes picked up before 12:00 pm
will be returned to your room the next day in the morning.
EXPRESS CLEANING SERVICE

Clothes picked up before 12:00 pm will be returned to your room the same day by 6:00 pm.
(5 dollar extra charge per item)
The hotel cannot be held responsible for incidents resulting from the normal cleaning
processes, loss of buttons or anything left in pockets. All claims must be made within 24 hours
after delivery.
1. When is the regular

laundry service available?
A. Every day
B. After 7 am.
C. On Sundays.
D. 24 hours a day.
2. What is said about the

express cleaning service?
A. Clothes are picked up in the
afternoon.
B. Clothes are returned the next
day.
C. It is more expensive.
D. The hotel takes responsibility for
all incidents.
3. What is the main purpose of

this notice?
A. To sell clothes.
B. To inform guests.
C. To give guests a five-dollar
rebate.
D. To indicate room changes.
Jimmys corner
The best place to be!
Open Monday-Thursday 5 pm 2 am
Friday 5 pm -3 am and all night on Saturday
DJ and Singers on Thursday from 11 pm
Drinks at half price during happy hour 5:00 -8:30 pm
Live sports on satellite and big screen TV
The best snacks and sandwiches!
436 Green Road Avenue between Carlton and Barton streets
1. What is Jimmys corner?

A. A night club
B. A bar
C. A TV channel
D. A sports team
Book now! 232 56785
2. What usually happens between

5:00 and 8: 30 pm?
A. Drinks are more expensive.
B. Jimmys corner is closed.
C. A DJ performs
D. Drinks are cheaper.
3. What is the main purpose of

this notice?
A. To promote Jimmys corner
B. To inform people about
Jimmys corner location
C. To describe food and drinks
D. To inform about open and
close days at Jimmys corner
18
LESSON 2: IN A RESTAURANT
BEFORE YOU READ
To do business with special food is very usual nowadays. Whether the meal is with an employer, investor, or
client, picking the right venue is invaluable. It reflects the importance of the meeting and the value you place
on the individuals who are joining you.
Among the aspects that are crucial to any successful power lunch, we can mention: impressive setting,
respectable food and, above all, impeccable service. If these elements are done right, a restaurant can help
you make the deal.
READING how to have a successful business lunch
Business lunches are an enjoyable way to do business but they can be complicated. What
should you talk about? Is it better to be formal or informal? How important is it to listen?
How can you have a good business lunch? Mark Addison works for an advertising agency. He says
that it is important to remember that business lunches are also business meetings. He thinks that
its a good idea to keep things formal the first time that you meet someone. But you dont have to
talk about business all the time. Addison says, You cant talk about work for two hours, so its a
good idea to have some other topics to talk about.
It is also important to listen. Sandra Hughes, who manages a PR company, says, I have lunches
with clients who open their mouth to order and dont close It until the bill is paid. It can be very
boring if someone dominates the conversation and talks non-stop.
What other things are important for a successful lunch? If you dont know what to do, then watch
what your host does. If they have a starter then you can, too. If they drink water, then you do,
too. Choose food that is easy to eat. You can enjoy the conversation without worrying about how
to eat the meal.
19
AFTER YOU READ

A) Go over the article and select the correct answer.
1. Something that is complicated is:
a) difficult to understand.
b) easy to understand.
2. A topic is:
a) a phrase.
3. At the end of the meal you pay:
a) the client
b) a subject that you

talk about.
b) the bill.
4. Someone who talks a lot about an interesting
a) charming.
b) boring.
things is:
5. If someone dominates a conversation they:
a) talk all the time.
b) dont talk.
6. The host is the person who:

7. If you worry about something, youre:
a) invites you to lunch.

a) relaxed.
b) you invite to lunch.

b) nervous.
B) In pairs, read the article again and answer the following questions.
1) What is positive about a business lunch?
................................................
...............................................................................................................................................
...............................................................................................................................................
2) What two tips does Mark Addison mention about a business lunch?
...............................................................................................................................................
...............................................................................................................................................
...............................................................................................................................................
3) When does a business lunch become boring?
...............................................................................................................................................
...............................................................................................................................................
...............................................................................................................................................
4) Is it important to choose the right place to do business? Why?
...............................................................................................................................................
...............................................................................................................................................
...............................................................................................................................................
20
PRE- LISTENING
VOCABULARY: PARTS OF THE MENU

A) Before you listen write the name of these dishes under the correct heading. Then, write two
more for each category.
Salmon
soup
Salad
orange juice
Starter
Fruit
ice cream
Spaghetti
a cup of tea
Apple pie
Rice with beef
sparkling water
Main course
Dessert
Steak
Drinks
B) Lets practice some useful expressions used in restaurants.

USEFUL EXPRESSIONS USED BY WAITERS
USEFUL EXPRESSIONS USED BY CUSTOMERS
What would you like to drink/eat?

Would you like to see the menu?
Are you ready to order?
Would you like anything else?
Can I recommend the chef's special?
Enjoy your meal
Id like to see the menu, please

We really cant decide. Can you advise us?
Id like ........please
Can you bring me the bill, please?
What is the chefs special?
What do you recommend me?
C) Match the sentences on the left to the responses on the right to make short restaurant dialogues.
a. No, thanks. Ill just have coffee.
1. Could I book a table for three?
2. What do you recommend?
b. Yes. Ill bring it immediately.
3. Could I have the wine list, please?
c. Downstairs, sir.
4. Would you like a drink?
d. Do you take VISA?
5. Would you like some dessert?
e. No. This is on me.
6. Where are the toilets, please?
f. Im sorry. Were full tonight.
7. How would you like to pay?
g. Yes. Id like a whisky, please.
8. Please, let me pay.
h. I suggest the lasagne
21
LISTENING 1
1.
2.
3.
4.
5.
6.
7.
8.
A) Put the following dialogue in the correct order. Then listen to check your answers.
___You should try the roast duck. Its delicious.
___No thanks. Im full.
_1_Would you like a starter?
___Right. Ill get the bill.
___Id like the soup, please.
___Would you like a dessert?
___What do you recommend for the main course?
___Thanks very much. That was a lovely meal. I really enjoyed it.
LISTENING 2:
A) Listen to two colleagues discussing what to eat and tick their choices in the box.
STARTERS
MAIN COURSES
WINES
Parma Ham
Mixed salad
Tomato soup
Spaghetti carbonara
Sea food pizza
Vegetable lasagne
Red
Ros
White
B) Listen again and match questions 1-3 to responses a-c

1. What do you recommend?
2. What are the pizzas like?
3. What are you having?
A. I think Ill have the lasagne.

B. You must try the Parma ham.
C. They are not bad, but I recommend the pasta.
LISTENING 3
A) Listen to the dialogue food for a conference and answer TRUE or FALSE.
1. The conference is at the university.____
3. He orders soup for starter _____
5. Tariq orders ice cream and apple pie.___
7. He also orders large bottles of apple juice ___
2. Tariq wants some food for the

Conference dinner.____
4. Jane doesn't have any salads._____
6. He orders 15 bottles of water ____
8. Jane offers Tariq tea and coffee._____
22
WRITING
What would you like to eat for each course? Write your own dialogue in a restaurant
(waiter & customer) Look at the menu and add extra information
A: Would you like to see the menu?
B: ____________________________________________________________________
A: ____________________________________________________________________
B: ____________________________________________________________________
A: ____________________________________________________________________
B: ____________________________________________________________________
A: ____________________________________________________________________
B: ____________________________________________________________________
A: ____________________________________________________________________
Role-play your dialogue with a classmate.
23
LESSON 3: AT THE AIRPORT

VOCABULARY
Some frequently asked questions that you may ask if you go to the airport for the first time are:
Where do I check-in for my flight?

What documents do I need to fly?
Is there any special bus service to the airport?
Can I smoke at the airport?
Is there a left luggage facility at the airport?
A)
Here is a list of things you do when you travel by plane to another country. Match each phrase
with one of the pictures below.
LAND
BUY DUTY
FREE
GO TO THE
ARRIVALS
HALL
WAIT IN THE
DEPARTURE
LOUNGE
GO TO THE
BAGGAGE
CLAIM
GO THROUGH
CUSTOMS
1. ____________________________
2. ____________________________
3. ____________________________
4. ____________________________
5. ____________________________
GET ON /
BOARD THE
PLANE
CHECK IN
BAGGAGE
DROP
TAKE OFF
GO THROUGH
PASSPORT
CONTROL
6. ___________________________
7. ___________________________
8. ___________________________
9. ___________________________
10. __________________________
24
B)
VOCABULARY AIRPORT. Match each expression with one of the pictures below.
BOARDING CARD
AISLE SEAT
1)
BAGGAGE /LUGGAGE
TICKET
2)
WINDOW SEAT
PASSENGERS
3)
PASSPORT
HAND LUGGAGE
4)
5)
6)
7)
8)
1. _________________________________
2. _________________________________
3._________________________________
4._________________________________
5.___________________________________
6.___________________________________
7.___________________________________
8.___________________________________
LISTENING 1
Joe is at the Airport. What does the woman at the check in desk say to him? Complete the dialogue with
the correct information.
WOMAN: Can I have your 1) ____________________and your 2) ____________________, please?
JOE:
Yes, here you are.
WOMAN: How many 3) _______________have you got?
JOE:
Two.
WOMAN: Have you got any sharp items in your 4) __________________________?
JOE:
No, I havent.
WOMAN: And would you like a 5) __________________or an 6 )____________________.
JOE:
7) ___________________
WOMAN: OK. Here is your 8)________________________.You are in seat 9)____________.
JOE:
Which gate is it?
WOMAN: 10)_______________.
JOE:
Is the flight on time?
WOMAN: Yes, it is. It leaves at 13.20 Enjoy your flight....
25
LISTENING 2
Listen to Joes phone call to Call a Flight. Fill in the gaps with the correct information
Boston trip!
Leaving 24TH ___________________________________ at _________
Arrive Boston Sunday_____________________________ at _________
People travelling _________________________________
Airport ____________Heathrow
Return flight
Leaves Boston at ____________ on Sunday _______________
Arrive London Heathrow at ____________A.M
Price ____________________________ pounds including all taxes.
Pay with______________________.
WRITING AND SPEAKING

A) Write your own dialogue in a restaurant (waiter & customer) or at the airport (agent &
passenger). Use the information from the box below. Here you have an example.
Nancy: Hello
Agent: Hello. May I have your ticket and passport?
Nancy: Yes, here they are.
Agent: How many pieces of luggage will you be checking in?
Nancy: Just one, I also have one carry on bag.
Agent: Your luggage is two kilos over the limit. You have to pay an extra charge of $100.
Nancy: No problem. Is cash OK?
Agent: Certainly.
Nancy: Here you go.
Agent: Thank you, have a nice flight.
Nancy: Thank you.
A:
How can I help you ?
B: ____________________________________________________________________
A: ____________________________________________________________________
B: ____________________________________________________________________
A: ____________________________________________________________________
B: ____________________________________________________________________
A: ____________________________________________________________________
B: ____________________________________________________________________
B)
Role-play your dialogue with a classmate.

26

Exercises to practise Listening: part 1 Photographs
Vocabulary and grammar practice: Actions in Present Continuous, transport, there is there are.
EXERCISE 1
Look at the pictures in your test book and choose the statement that best describes what
you see in the pictures. The first one is an example for you.
Statement B They are looking at the menu

best describes what you see in the picture.
Therefore, you should answer B.
2)
(A)
( B)
(C)
(D)
1)
3)
(A)
(A)
( B)
( B)
(C)
(C)
(D)
(D)
27
4)
(A)
( B)
(C)
(D)
5)
(A)
( B)
(C)
(D)
28
EXERCISE 2
Look at the pictures in your test book and choose the statement that best describes what
you see in the pictures.
1)
3)
(A)
(A)
( B)
( B)
(C)
(C)
(D)
(D)
2)
4)
(A)
(A)
( B)
( B)
(C)
(C)
(D)
(D)
29
GRAMMAR REFERENCE
COUNTABLE AND UNCOUNTABLE NOUNS

These nouns are words that give a name to people and things. We CAN count some things,
But we CANT count others.
COUNTABLE NOUNS
They have a singular and a plural form. They are usually physical objects which you can
count, e.g camera (s), gift(s), cigarette(s), table(s),etc.
SINGULAR
QUESTIONS
Do you have a book?
Yes, I do (have a book).
NEGATIVE
No, I dont (have a book) but
I have a magazine.
I have a lot of books
Do you have any cigars?
No I dont have any cigars

or any cigarettes.
There are many suitcases here
How many suitcases are There arent any suitcases here.

there?
I have a book.
I want an orange.
PLURAL
UNCOUNTABLE NOUNS
They only have one SINGULAR FORM. They refer to things which are difficult to count
because they are in a mass e.g. wine, perfume, sugar, money, etc,. They also refer to
more abstract things which are not physical objects-e.g. information, advice, happiness, etc
AFFIRMATIVE
QUESTIONS
NEGATIVE
We use SOME
I have some wine for dinner Do you have any wine?
I can give you some advice
about travelling.
Do you have any advice

for me?
How much whisky is there?
No, I dont have any wine

or spirits.
I cant give you any advice
There isnt any whisky.
There are two bottles (affirmative)
30
THERE IS - THERE ARE

We use the expression there is and there are to mention the things or people that exist in a
place.
Affirmative
Singular
There is a swimming pool
in the hotel.
Negative
Interrogative
There isnt a swimming

pool in the hotel.
Is there a swimming pool in

the hotel?
There are SOME restaurants
There arent ANY
Are there ANY restaurants in this town?
in this town.
restaurants in this town.
Plural
QUANTIFIERS
A- AN - SOME or ANY? These two words show quantity as for countable as for uncountable.
A-AN SOME
ANY
AAn is used with singular
countable nouns ONLY:
Id like a glass of wine, and
an apple pie for dessert,
please
Some is used with

plural countable nouns
and uncountable nouns.
There are some suitcases
in my room (countable)
There is some water on
the floor. (uncountable)
Some is used in questions
which begin with could or
would only. These are formal
request are formal requests
or offers.
Any is used in negative sentences

and questions only, except
for formal requests and offers
which begin with could or would.
In a question, it is next to
a plural noun.
Are there any restaurants near
here? No, there arent any.
There arent any bottles of
juice in the fridge.
Could I have some sugar with

my coffee, please?
Would you like some coffee,
madam?
31
A LOT OF MANY MUCH, they mean a large quantity or number of something.

A LOT OF
MANY
MUCH
We use a lot of in all types

of sentences
We use many
with countable nouns
There are a lot of students

in this classroom.
How many people are

Can you pay the ticket, please?
coming to the conference? I havent got much money.
There arent a lot of flights

at the weekend.
We use much with

uncountable nouns.
How much time do you have?

Just two hours.
FEW A FEW LITTLE A LITTLE

FEW A FEW (COUNTABLE NOUNS)
There are a few restaurants / There are
few restaurants in the city.
We use a few to mention that the
quantity is enough.
We use few to mention that the
quantity is NOT enough.
LITTLE A LITTLE (UNCOUNTABLE NOUNS)

There is little time / There is a little time
We use a little to mention that the
quantity is enough.
We use little to mention that the
quantity is NOT enough.
I have a little money. I can lend you some.
I have little money. I cant lend you some.
32
EXERCISES
1. Are these words and expressions Countable or Uncountable? Classify them in the right
column.
a cup of coffee money souvenir baggage suitcase wine a bottle of water
two spoons of sugar a carton of milk time a slice of bread people cheese
news
desk
information
meat ten slices of cheese bread advice
Countable
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Uncountable
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
2. Look at the picture of an airport and answer the following questions. Use there is,
there are, some, any and quantifiers.
1. How many planes are there?

________________________
2. How many passengers are there?
________________________
3. How much rubbish is there?
_________________________
4. Is there any transport in the airport?
_________________________
5. Are there any trees near the airport?
__________________________
6. How many cars are there?
_________________________
33
3. Look at the picture and complete the sentences. Use there is, there are, there isnt,
there arent, a, an, the, some, any, few, little.
1-There is_____________milk in the

fridge.
2- There _____________eggs.
3- There ___________apples and _____
apples are next to the bananas.
4- There ___________potatoes.
5- There ___________pineapple.
6- There ___________carrots.
7- There _____________chicken.
8- There ___________cartons of juice
9- There ____________piece of cake.
10-There_____________ice cream.
4. Write questions with HOW MUCH and HOW MANY. Then, write answers.
There is an example for you.
Coffee / the bag (a lot )
How much coffee is there in the cup?
Answer: There is a lot of coffee.
1. coke / the fridge? (two bottles)

________________________________________? Answer: ____________________
2. computers / the office? (just one)
________________________________________? Answer: ____________________
3. money / the bank? (little)
________________________________________? Answer: ____________________
4. people / the conference? (few)
________________________________________? Answer: ____________________
5. bread / the bag? (ten slices)
________________________________________? Answer: ____________________
34

TOEIC Bridge exercises to practise reading: Part 1 Incomplete sentences
Vocabulary and Grammar practice review unit 1
1. All our files are kept

in these...
2. Id like to make........with
Mr. Hamilton.
3. Would you like to.....?
A.
B.
C.
D.
A.
B.
C.
D.
A.
B.
C.
D.
contracts
cabinets
luggage
pens
business
an appointment
a job
some work
let a report
live some information
leave a message
left some notes
4. His.... on how to make

5. She works as a .....
an effective presentation
in an Italian restaurant.
was very helpful.
6. Do you have any vegetarian.....?
A.
B.
C.
D.
A.
B.
C.
D.
Ideas
suggestions
advice
plans
7. Id like to.......a table for

two.
A. booking
B. reserve
C. book
D. reserving
A.
B.
C.
D.
waiter
widow
waitress
widower
knives
cooked
forks
dishes
8 . Is the .....included in the

bill?
9. Would you like to....drinks first?
A.
B.
C.
D.
A.
B.
C.
D.
money
tip
drink
services
ask
call
order
attend
35
10. Im sorry Sir, but your

.........is two kilos over
the limit.
11.What time do you have

to ............in?
12. Hurry up! I dont want to.........

the bus
A.
B.
C.
D.
A.
B.
C.
D.
A.
B.
C.
D.
suitcases
luggage
handbag
bags
boarding
enter
check
carrier
lose
miss
win
get
13. Id like to buy a .....ticket

to New York.
14. How many .......have you 15. I want to travel to London this
got?
summer. However, I have......
about prices and hotels.
A.
B.
C.
D.
A.
B.
C.
D.
open
admission
one-way
aisle
16. Ill ......scrambled eggs

and some toasts.
A.
B.
C.
D.
drink
have
preparing
cooked
luggage
baggage
suitcases
handbag
A.
B.
A.
B.
little information
a lot of news
few information
a few news
17. Right. Here is your ......

Youre in seat 16A. Lets
go to gate 12.
18. Im your friend, let me give you

some ........
A.
B.
C.
D.
A.
B.
C.
D.
hand luggage
check in
boarding card
document
tip
information
idea
advice
19. Nowadays, there is more 20. The train to Madrid is

extensive .........on
on......B.
environmental issues.
21. Id like to ......

to New Zealand.
A.
B.
C.
D.
A.
B.
C.
D.
ideas
comments
information
plan
A.
B.
C.
D.
door
gate
customs
platform
trip
travel
tour
be
36

Exercises to practise Listening: Part 2 Question- Response
Vocabulary and Grammar practised in this part:

At the restaurant, plans and arrangements, Would you like questions
Wh - questions and Yes- No questions (present and past simple)
You will hear a question or statement followed by three responses. Choose the best
response to each question or statement. Number 16 is an example for you.
16. Woman: Can you confirm your booking
by fax?
What is the correct answer and why?

It is letter _____
Man:
A. I need the books
B. I cant read it
C. Sure. Whats your phone number?
16.
17.
18.
19.
20.
21.
22.
A.
B.
C.
A.
B.
C.
A.
B.
C.
A.
B.
C.
A.
B.
C.
A.
B.
C.
A.
B.
C.
23.
24.
25.
26.
27.
28.
29.
A.
B.
C.
A.
B.
C.
A.
B.
C.
A.
B.
C.
A.
B.
C.
A.
B.
C.
A.
B.
C.
30.
31.
32.
33.
34.
35.
A.
B.
C.
A.
B.
C.
A.
B.
C.
A.
B.
C.
A.
B.
C.
A.
B.
C.
37
UNIT 3: A COMPANY PROFILE

LESSON 1: ASKING FOR AND GIVING BIOGRAPHICAL INFORMATION
GETTING STARTED
WHEN WERE YOU BORN? WHERE WERE YOU BORN?
NOW ASK AND ANSWER QUESTIONS ABOUT THESE FAMOUS PEOPLE
Sir Jonathan Ive (1967)

Designer
Born in London, England
Designed IMac, IPod, IPhone and IPad.
Mae Jemison (1956)

Astronaut, chemical engineer and
doctor.
Born in Alabama, United States.
Became the first African American
to fly into space. She was a
science mission specialist aboard
the space Shuttle Endeavor in
September 1992.
Steven Spielberg (1946)

Film director and producer
Born in Ohio, USA
Directed and produced successful
movies, such as Jurassic Park, E.T , and
Indiana Jones.
38
GRAMMAR REFERENCE 1
BE: PAST SIMPLE
PRONOUNS: YOU WE - THEY
PRONOUNS: I HE - SHE - IT
WAS
WERE
We use the Past Simple for completed actions, events and situations in the past.
I was
He was
She was
It was in Madr in Madrid last year.
You were
We were
They were
I wasnt (was not)

She wasnt
He wasnt
It wasnt
You werent (were not)
We werent
They werent

Was I
Was he
Was she
Was it
Were you
Were we
Were they
BE: Past Simple

Positive
Negative
Questions
YES,
in Madrid last year?
NO,
in Madrid last year.
I was.
He was.
She was.
It was.
You were.
We were.
They were.
I wasnt.
He wasnt.
She wasnt.
It wasnt.
You werent.
We werent.
They werent.
Examples:
The conference was good last month.
They were in the same office.
The big companies werent at the trade fair.
The presentation wasnt OK.
How many customers were there?
Was Mr. Adams there?
39
PRACTISE
Complete the questions with was or were. Then ask and answer them with a partner.
1) .. you born in Santiago?
2) .. you good at sports?
3) .. your parents born in this city?
4) When . your mother born?
5) When ... your father born?
6) What your favorite subject in high school?
7) Who . your best friend when you were a child?
Complete the dialogues
I.
II.
A: When your brother born?
A: Where you born?
B: He . born in 1985.
B: I . born in Spain.
A: How old . you then?
A: . your parents born there, too?
B: I . ten years old.
B: Yes, they . . They .. born in

Madrid.
A: How about your sister? she born in
Spain, too?
B: No, she .... . She ..... born in Italy.
We .. living there ten years ago.
Read this text about Karens holidays in 2005. Underline the correct verb WAS or WERE.
When I (1)was/were eighteen my best friend (2)was/were Alice. We (3)was/were in
the same class at high school. In 2005, Alice and I (4)was/were on holiday in Canada
and there (5)was/were a party near our hotel. There (6)wasnt/werent any other
English people there they were all Canadian. There (7)was/were one very good-looking
man called Richard. He (8)wasnt/werent very friendly at first but two years later we
(9)was/were husband and wife! Our son Billie, (10)was/were born two years later in
Vancouver, where we live now.
40
LESSON 2: TALKING ABOUT PAST EVENTS
LISTENING
Listen to Hanna Day talking to a colleague about a trade fair she visited in India.
Colleague: Were you at the trade fair last week, Hanna? In India?
Hanna:
Yes.
Colleague: Where was it? Delhi?
Hanna:
Yeah.
Colleague: How was it? OK?
Hanna:
It was very good, yeah.
Colleague: Was it big?
Hanna:
Yeah. There were thousands of people.
Colleague: How many companies were there?
Hanna:
Umabout four hundred, I think.
Colleague: Really?
Hanna: Yeah, It was big. I was surprised. I wasnt there last year. I was there two years
ago, in Calcutta, and um there werent a lot of companies there.
Only about a hundred.
Colleague: So this wasnt your first visit to India, then?
Hanna:
No, my second.
Colleague: Right. Were you the only person there, from the company?
Hanna:
No, Ingrid Werner was there, from the Frankfurt office. And Rafael and Maria,
you know from, um
Colleague: Oh, from Barcelona?
Hanna:
Yeah.
Colleague: Were you all in the same hotel?
Hanna:
We werent in the same hotel, no. Um but it was a good trip. Long, hough.
Listen to the dialogue again and then underline the correct words.
1.- The trade fair was yesterday/last week.
2.- The trade fair was quite/very good.
3.- There were about 100/400 companies at the trade fair.
4.- Hanna was in Calcutta last year/two years ago.
5.- The trade fair in Calcutta was/wasnt very big.
41
When talking about a recent trip, you can organize your ideas
answering these questions:
Talking about past activities
Giving opinions about past experiences
Did you travel last month?

What did you do .?
How did you spend?
Where did you go?
What time did you go?
How long were you ?
How did you like ?

How was ? It was . I really enjoyed it.
What was the best thing about ?
.. It is difficult to say, but
Was the trip/weather/flight/hotel, etc., OK?
READ AND PRACTICE THIS CONVERSATION
Paul: Hello, John! How was your trip to Canada?

John: It was excellent. I enjoyed it a lot.
Paul: Thats fine. How long were you there?
John: I was there for about a month.
Paul: Thats a long time! Was the weather OK?
John: Yes, most of the time. But it rained a lot in Toronto.
Paul: So, what was the best thing about your trip?
John: I really liked the CN Tower. It is Torontos tallest and most defining landmark
VOCABULARY: HOLIDAY ACTIVITIES
sunbathe stay in a hotel go fishing camp - have picnics go for walks go sightseeing
rent a car rent a bike go to the beach go cycling stay with friends/family
travel by public transport go shopping - go on holiday - fly go on boat trips
42
PRACTISE
A) Read about Lisas trip to Madrid. Then write the verbs from the box correctly
Last Tuesday, Lisa (1) flew from London to Madrid. She (2) ..up at 6
fly - get
oclock in the morning and she (3) ..... a cup of coffee. At 6.30 she
(4) .. home and (5) .... to the airport. When she
(6) .. there, she (7) .... the car, (8) to the
airport building, and (9) .. in. Then, she (10) .. breakfast at a
have
leave - drive
get - park,
walk.- check,
have - wait,
caf and (11) for her flight. The plane (12) ... on time and
(13) in Madrid two hours later. Finally she (14) .. a taxi
depart - arrive,
take take
from the airport to her hotel in the center of Madrid.
B) Make questions with these words.

1. did / travel / around / you / How?
_____________________________________
2. Where / stay / did / you?
_____________________________________
3. you / Did / a good time / have?
_____________________________________
4. When / your / was / last holiday?
____________________________________
5. you / go / did / Where?
_____________________________________
6. did / do / you / What / in the day?
_____________________________________
7. business trip / your last / When / was? _____________________________________

_____________________________________
8. go / did / with / Who / you?
PAIR- WORK: WRITING AND SPEAKING
Can you talk about a recent trip? As a guide, you can use the previous information.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
43
GRAMMAR REFERENCE 2: SIMPLE PAST (ACTION VERBS)

We use the simple past to describe actions in the past.
PAST SIMPLE: REGULAR VERBS
POSITIVE
NEGATIVE
QUESTIONS
(Infinitive + -ed)
I worked
You worked
He worked
She worked
It worked
We worked
They worked
(didnt + infinitive)
I didnt work
You didnt work
He didnt work
She didnt work
It didnt work
We didnt work
They didnt work
(Did + subject + infinitive)

Did I work?
Did you work
Did he work?
Did she work?
Did it work?
Did we work?
Did they work?
SHORT ANSWERS
(Yes, + pronoun + did.)
I/you
Yes, he/she/it did.
we/they
(No, + pronoun + didnt)
I/you
No, he/she/it didnt.
we/they
PAST SIMPLE: IRREGULAR VERBS

POSITIVE
(Infinitive change!)
I went
You went
He went
She went
It went
We went
They went
NEGATIVE
QUESTIONS
SHORT ANSWERS
(didnt + infinitive)
I didnt go
You didnt go
He didnt go
She didnt go
It didnt go
We didnt go
They didnt go
(Yes, + pronoun + did.)

(Did + subject + infinitive)
I/you
Did I go?
Yes, he/she/it did.
Did you go?
we/they
Did he go?
Did she go?
(No, + pronoun + didnt)
Did it go?
I/you
Did we go?
No, he/she/it didnt.
Did they go?
we/they
THESE VERBS ARE IMPORTANT FOR THIS UNIT. COMPLETE THEIR PAST SIMPLE FORMS.
Infinitive
1. become
2. come
3. choose
4. enter (college)
5. finish
6. get married
7. go (to)
Past
Infinitive
8. graduate
9. grow up
10. have
11. happen
12. study
13. travel
14. work
Past
44
PRACTISING PAST TENSES
A) Complete the paragraphs with the verbs from the box.

make leave - buy - write - have(x2) get - eat go write give - put
Peter didnt ___________ out for lunch, he_____________ a hamburger at the fast food
restaurant around the corner and _____________ it at his desk. Then he ___________ some
important phone calls. At about 2:00 p.m. he _____________ the first paragraph of the
weekly report, but he didnt _____________ time to finish it. A colleague ____________ to
Peters office because he_____________ a problem with his laptop. Peter ____________ him
some useful information. At about 6 p.m. Peter_____________ the report in his briefcase and
then ____________ the office. On his way home, there was a lot of traffic jam. He didnt
_____________ home until 9 p.m.
B) Complete the chart

Infinitive
help
Past simple positive

helped
was/were
Past simple negative

didn't help
think
bought
make
didnt come
read
knew
studied
didnt say
work
didnt stay
C) Fill in these dialogs with WAS, WASNT, WERE or WERENT.
1. A: Samuel at the meeting yesterday?
B: No, he .. there. He was on a business trip.

2. A: Where you yesterday?
B: I .. at work. My colleagues and I finishing the annual report.
3. A: How the conference last Tuesday?
B: It .. very interesting.
45
GRAMMAR REFERENCE 3: WORD-ORDER OF QUESTIONS IN PAST

(a) With action verbs:
WHAT
WHERE
WHEN
HOW
WHY
WHO
WHAT TIME
DID
you
he
she
they
it
the men
Susan, etc.
DO
STUDY
TRAVEL
FEEL
SLEEP
MEET
START WORK
yesterday?
yesterday morning?
last month?
last week
after lunch yesterday?
a week ago?
DOING
yesterday?
yesterday morning?
last month?
last week?
after lunch yesterday?
a week ago?
(b) With the Verb TO BE

WHAT
WHERE
WHEN
HOW
WHY
WHO
WHAT TIME
EXERCISES
WAS
WERE
I
he
she
it
you
we
they
STUDYING
BORN
HAPPY
AT SCHOOL
A) Look at the charts (a) and (b) and make questions with the
words given. Add DID when necessary. Then, answer the
questions with your own information.
Example: When / born / was / Bill Gates?
When was Bill Gates born?
1. you / when / born / were /?

Q. : _______________________________________________
A.: _____________________________________________________
2. your parents / Where / born / were /? Q. : __________________________________________
A.: _____________________________________________________
3. you / travel / last summer /Where / ? Q. : __________________________________________
A.: _____________________________________________________
4. you / start work / What time / yesterday /? Q. : _____________________________________
A.: _____________________________________________________
5. were / worried / you /yesterday/ Why /? Q. : _______________________________________
A.: ___________________________________________________
6. you / speak /Who / to / this morning /? Q. : _________________________________________
A.: ___________________________________________________
46
7. last Monday/ how/ you/ go to work /? Q. : _________________________________________

A.: ____________________________________________________
8. your father / Why / was / yesterday/ at home/? Q. : _________________________________
A.: ____________________________________________________
9. visit / last weekend/ you / Who/? Q. : _____________________________________________
A.: _____________________________________________________
10. borrow / When / you/ from the bank / money/ ? Q. : ________________________________
A.: _____________________________________________________
B) Read these short dialogs. Then fill in the gaps with the correct QUESTION WORD
(What / Where / How, etc.) and DID , WAS or WERE.
Example:
A: How old was Bill Gates when he began to show interest
in computer programming?
B: He was thirteen years old
1. A: ___________ ________ Bill study?
B: He studied at the Lakeside School.
2. A: ___________ ________ Bills first business partner? B: His first business partner was Paul Allen.
3. A: ___________ ________ Bill Gates build?
B: He built the world's largest software business.
4. A: ___________ ________ he grow up?
B: He grew up in Seattle, Washington.
5. A: ___________ ________ the Gates family?
B: It was warm and close.
6. A: ___________ ________ Bill and his sisters competitive?
B: Because their parents encouraged

them to be competitive.
C) Ask other students in the class five questions in the PAST SIMPLE. Use your models from
GRAMMAR REFERENCE 3 (page 9) to help you write complete questions in each box.
47

Exercises to practise listening: part 3 Short Conversations and Short Talks

At the restaurant, holidays, arrangements, business .
Wh - questions (present and past simple)
You will hear several short talks or conversations. You will read a question followed by four
answers. Choose the best answer to each question.
15. Where did the conversation take

place?
A.
B.
C.
D.
At an airport
On a plane
In a restaurant
In a furniture store
16. What did the man want to do?

A. Rent a car
B. Send a car
C. Get a car for ten dollars
D. Go to Florida by plane
17.Why was Stuart late?
18. What was the woman intention?
A. He missed his flight

B. His flight was delayed
C. He got stuck in a traffic jam
D.The Chairman didnt arrive
A. To meet Frank to review the report

B. To fly to Boston with Frank
C. To go out with Frank
D. To meet Frank the weekend
19. How old is the girl?
20. Where did the conversation take

place?
A. Six
B. Eight
C. Nine
D. Ten
A. On a plane
B. On a bus
C. On a train
D. In a bar
48

Exercises to practise Reading: Part 1 Incomplete sentences
.
Holiday activities, trips, companies, arrangements.
Wh - questions and Yes- No questions (present and past simple)
This part has incomplete sentences. There are four words or phrases, mark A, B, C or D,
under each sentence. Choose the word or phrase that best completes the sentence.
1. Did you .....she was on

holidays?
A. know
B. knew
C. knowing
D. to know
2. The manager and his staff 3. I have lost my pen .....

usually.....once a week.
I borrow yours?
A.
B.
C.
D.
meet
meets
is meeting
are meeting
4. Is there........to declare
in your baggage?
5. Ms Cooper.....in 1978.
A.
B.
C.
D.
A.
B.
C.
D.
something
anything
nothing
any
born
is born
was born
were born
A.
B.
C.
D.
Can
Have
Does
Had
6. When I was in Madrid, I ...... a

three-year course at a state
university
A.
B.
C.
D.
had
get
did
have
49
7. Just one hour ago, the

flight ....cancelled
because of the snow.
8. He found a job after he

........from university.
9. I was sure..........a mistake in that

Bill,
A.
B.
C.
D.
A.
B.
C.
D.
A.
B.
C.
D.
is
was
were
wasnt
admitted
went
was
graduated
10. When did you .......to the 11.Mark and Hilary ........a
year in New York.
hotel?
A.
B.
C.
D.
leave
arrived
arrive
live
13. Who.....you want to

invite?
A.
B.
C.
D.
do
does
is
are
A.
B.
C.
D.
spent
made
leave
left
14. My old car........

economical. It was very
expensive.
A.
B.
C.
D.
isnt
wasnt
werent
was
wasnt
was
there was
there were
12. Excuse me Sir, did you ......

a single room or a double room?
A.
B.
C.
D.
lose
rent
book
plan
15. They......some business contacts

during their trip to Brazil.
A.
B.
C.
D.
made
did
had
booked
50
LESSON 3: TALKING ABOUT A COMPANY PROFILE
VOCABULARY: FACILITIES
What facilities do the sentences describe?

Find the names in the box and write them
in the correct spaces.
1.-
production line
rest room
mail room
showroom
cafeteria
stockroom
visitor center
copy room
cafeteria
lunch room
childcare
conference room
reception
There is a self-service restaurant.
2.-______________ There are comfortable chairs, a sofa, and a T.V. here.

3.-______________ There are several machines here and it can be very noisy.
4.-______________ There is a coffee maker, a refrigerator, and a microwave here.
5.-______________ People have meetings here.
6.-______________ There is a person at a desk to welcome visitors.
7.-______________ Clerks send out products from this room.
8.-______________ There are shelves to keep supplies and products organized here.
9.-______________ Here people can see samples of the companys products.
10.-_____________ There are several photocopiers in this room.
11.-_____________ Here people can stop working or moving in order to relax.
12.-_____________ There is a place where the children are cared while the parents are working.
51
GRAMMAR REFERENCE 4: PAST SIMPLE OF THERE + TO BE
PRESENT SIMPLE
There is1
There are1
PAST SIMPLE
There was1
There were1
You use THERE WAS for SINGULAR NOUNS

examples:
There was a meeting.
There was an office.
There was one photocopier.
You use THERE WERE for PLURAL NOUNS
examples:
There were two offices.
There were some customers.
There were a lot of companys products.
For singular questions with short answers, you use full answers with YES:
(Sing.) Was there a reception in the company yesterday? Yes, there was.
For plural questions with short answers, you use contractions with NO:
(Plu.) Were there any visitors in the company yesterday? No, there werent.
We use How many with countable nouns.

How many employees were there in your last company?
We use How much with uncountable nouns.

How much space was there in your office last year?
52
LISTENING
Listen to three people talk about where they work. Number the floor plans.
EXERCISES
A) Mr. Jones visited the I.B.M. Company facilities yesterday. Change the following sentences into
affirmative or negative according to the information he reported after the visit.
1.-There was a mailroom. (neg.)_____________________________________

2.-There wasnt a lunch room. (neg.)_________________________________
3.-There was a visitor center. (neg.)__________________________________
4.- There werent any company offices. (neg.)__________________________
5.-There were three conference rooms. (neg.)__________________________
B) Look at the first diagram in the listening and then read the answers. What are the questions?
For example: Was there a lunch room in the company yesterday?
No, there wasnt.
1.-___________________________________? Yes, there was. It was next to the stockroom.

2.-___________________________________? Yes, there were two. One was big and the
other one small.
3.-___________________________________? There were two. They were very small.
4.-___________________________________? There was a lot of space in the stockroom.
53
What is a company profile?
A company profile, also called corporate

profile, is an outline or brief description
of a company. It includes information
about its historical background,
location, facilities, headquarters and
branches, main products, name of CEO,
shareholders, number of employees,
revenue, goals, etc.
PRACTICE
A) Read this company profile.
Masisa S.A is a Chilean company that produces lumber and manufactures radiata
pine products including mouldings, doors and panels.
The company sells its products in Chile as well as in foreign markets.
The head office is in Santiago.
Masisa S.A employs about 7,700 people and its principal shareholders are: GN
Inversiones Ltda (45.70%), AFP Habitat (6.25%) and Inversiones Forestales Los
Andes S.A (20.24%).
*This article was extracted from the database Business Insights: Essentials. (International Directory
of Company Histories). Link Universidad Central de Chile:
http://www.ucentral.cl/prontus_ucentral2012/site/edic/base/port/english_program.html
54
B) Follow the previous link and click on Business Insights Global. Look up information
about a local or international company you would like to work for and complete the
table below.
Name of the company
Year of foundation
Location
Name of CEO
Shareholders
Main products or services
Number of employees
Revenue
Important achievements
C) Use the information from the table to complete the description of the company as
follows:
_________________________ (name of the company) designs and manufactures
___________________________________________________________________
The company sells its products in
___________________ (city, country and/or
continent) and it has offices in
_____________________. The head office is
in ____________ (city, country and/or continent).
___________________ (name of the company) employs ______________ people.
In ________________ (year) ________________________ (name of the company)

(an important event or achievement) _______________________________________
___________________________________________________________________
___________________________________________________________________
55
You can also use the PAST SIMPLE TENSE to talk about
the past performance of the company.
WORK WITH A PARTNER.

Talk about the problems the company had. How did it solve the
problems? Use the words in the box or your own ideas.
EXAMPLE:
Last year the company faced increasing competition.
Last year
A few years ago
Five years ago
In the early 2000s
(name of the company)
faced increasing competition.

lost market share.
had falling sales.
couldnt sell a new product.
=====================================
=====================================
=====================================
===============================.......................
=====================================
=====================================
=====================================
==============================.......................
56
ADDITIONAL READING PRACTICE
10
The foundations of the worlds biggest electronic company were laid in 1891 when
Gerald Philips established a company in Eindhoven, the Netherlands, to manufacture
light bulbs and other electrical products. In the beginning, it concentrated on making
carbon-filament lamps and by the turn of the century was one of the largest
producers in Europe. Developments in new lighting technologies fuelled a steady
programme of expansion and, in 1914, it established a research laboratory to
stimulate product innovation.
In the 1920s, Philips decided to protect its innovation in X-ray radiation and radio
reception with patients. This marked the beginning of the diversification of its product
range. Since then, Philips has continued to develop new and exciting product ideas
like the compact disc, which it launched in 1983.
Other interesting landmarks include the production of Philips 100-millionth TV set in
1984 and 250-millionth Philipshave electric shaver in 1989.
The Philips Company

15
20
Philips headquarters are still in Eindhoven. It employs 256,400 people from all over
the world, and has sales and service outlets in 150 countries. Research laboratories
are located in six countries, staffed by some 3,000 scientists and they have
implemented advanced technology in all its processes. It also has an impressive
global network of some 400 designers spread over twenty-five locations. It shares are
listed on sixteen stock exchanges in nine countries and it is active in about 100
businesses, including lightning, monitors, shavers and colour picture tubes; each day
its factories turn out a total of 50 million integrated circuits.
The Philips People
25
30
35
Royal Philips Electronics is managed by the Board of management, which looks after
the general direction and long-term strategy of the Philips group as a whole. The
Supervisory Board monitors the general course of business of the Philips group as well
as advising the Board of management and supervising its policies. These policies are
implemented by the Group management Committee, which consists of the members
of the Board of Management, chairmen of most of the product divisions and some
other key officers. The group management Committee also serves to ensure that
business issues and practices are shared across the various activities in the group.
The company creed is Lets make things better. It is committed to making better
products and systems and contributing to improving the quality of peoples work and
life. One recent example of this is its genie mobile phone. It is fantastic! To dial a
number you just have to say it aloud. Its Web TV Internet terminal brings the
excitement of cyberspace into living room. And on travels around the world, whether
passing the Eiffel Tower in Paris, walking across Londons Tower bridge, or witnessing
the beauty of the ancient pyramids of Giza, you dont have to wonder any more who
lit these world famous landmarks, it was Philips.
57
EXERCISES
A) What do these words refer to? Look for these referents in the text The Phillips story
and write them in the box.
Example: when (paragraph 1, line 1)
Year 1891
1. it (paragraph 1, line 3)
2. its (paragraph 2, line 8)
3. it (paragraph 3, line 14)
4. this (paragraph 2, line 9)
5. they (paragraph 3, line 16)
6. which (paragraph 4, line 22)
7. which (paragraph 4, line 26)
8.it (paragraph 4, line 32)
B) Match the words from the text with their corresponding definitions.
___
___
___
___
___
___
___
_g_
1 an innovation ( line 7)
2 a patent ( line 9)
3 diversification ( line 9)
4 a range ( line 10)
5 headquarters ( line 14)
6 a location ( line 17)
7 a strategy ( line 22)
8 a policy( line 24)
a
b
c
d
e
f
g
h
a planned series of actions

main offices
a place or address
the introduction of a new idea
a selection or series
making different types of products
an agreed course of action
the right to make or sell an invention
58
C) Read The Philips Story again and complete the chart. Why are these dates important?
1
1891
1914
The 1920s
1983
1984
Gerald Philips established a company to manufacture light bulbs and other

electrical products.
D) Find the numbers that correspond to the following pieces of information.

Piece of information
Number
1 The approximate number of designers working for Philips.

2 The number of people working for Philips worldwide.
3 The number of countries with sales and service outlets.
4 The number of countries where Philips has research facilities.
5 The approximate number of scientists working in Philips research
laboratories.
6 The number of integrated circuits produced every day.
E) Look up and write the definitions of the following words from the text. Use an
English online dictionary such as:
www.wordreference.com www.dictionary.cambridge.org www.ldoceonline.com
1 Light bulb (n): __________________________________________________________
_________________________________________________________
2 Launch (v):
__________________________________________________________
__________________________________________________________
3 Employ (v): ___________________________________________________________

__________________________________________________________
4 Network (n): __________________________________________________________
__________________________________________________________
59
Suggested English interactive software and Websites for further practice
Recursos virtuales National Geographic Cengage Learning disponibles mediante clave institucional.
http://www.ucentral.cl/prontusucentral2012/site/edic/base/port/english_program.html
Bases de datos:
-
BUSINESS INSIGHTS: GLOBAL

NATIONAL GEOGRAPHIC VIRTUAL LIBRARY
ENCICLOPEDIA BRITNICA
GLOBAL ISSUES IN CONTEXT
Prctica de gramtica y vocabulario:

www.agendaweb.org
www.englishgrammarsecrets.com
www.ego4u.com
http://eslpdf.com
www.english-zone.com
Prctica de pronunciacin http://www.bbc.co.uk/worldservice/learningenglish/grammar/pron/
Videos gramaticales:
http://learnenglishteens.britishcouncil.org/grammar-vocabulary/grammar-videos
Diccionarios online:
www.wordreference.com
www.dictionary.cambridge.org/
www.ldoceonline.com
www.merriam-webster.com/dictionary
60

Booklet Ingl II 2016

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VICERRECTORA ACADMICA

UNITS AND LESSONS

UNIT 1: DEVELOPING YOUR READING SKILLS

Lesson 2: What is the TOEIC-Bridge Test?

UNIT 3: A COMPANY PROFILE

Lesson 2: Talking about past events

Lesson 3: Talking about a company profile

Additional Reading Practice

Suggested English interactive software and Websites for

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile

UNIT 1: DEVELOPING YOUR READING SKILLS

LESSON 1: IMPROVING YOUR READING SKILLS IN ENGLISH

The first language skill to practise in this course is READING COMPREHENSION.

Before you read

1. Do you know why English is considered a global language ?

ENGLISH AS A GLOBAL LANGUAGE

Circle the correct answers.

How English speakers can be classified.

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile

referent could be:

Example: What does it refer to?

1. What does those refer to? (paragraph 2, line 2)

2. What does it refer to? (paragraph 2, line 7)

3. What does it refer to? (paragraph 3, line 5)

4. What do those challenges refer to? (paragraph 4, line 2)

5. What does they refer to? (paragraph 4, line 6)

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile

b. of, in or from a country or an area other than ones own.

c. with reference to something or somebody.

d. feeling or not being certain or not believing something.

e. to permit somebody/something to do something.

f. to estimate the quality or value of somebody or something.

g. to the largest degree; in the majority; mostly.

h. to be member of a group, a family, an organization, etc.

i. to become or make something widely known or available.

a. to gain a skill by ones own ability, efforts or behaviour.

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile

What is the TOEIC-Bridge Test?

Structure of the test

Telephone calls and messages, procedures and

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile

advertisements (jobs, products or services)

A) READ THE QUESTIONS AND THE INTRODUCTION FIRST

2. When arent there any

Texto adaptado para el Programa de Ingls de la Universidad Central de Chile

1. What is the article about?

1. What is Global West?

Example: Read the following sign.

This document is a greetings card. ___

Look at the following company profiles.

Now, match the questions in A with the responses in B.

Where does Satoshi sell its

How many people does Satoshi

What does Klamp produce?

LESSON 1: AT THE HOTEL

Invitation to MARKETING-FINANCE CONFERENCE

We are pleased to invite you to the first Marketing-Finance

Think of three more services a hotel may offer 1) 2) 3) .......................

SPEAKING AND WRITING

B) Look at the information about these two hotels in the brochures.

C) What facilities and services are there in each hotel?

There is free cable TV in both hotels

There are direct-dial telephones in

There is a coffee shop at Hotel Tropicana