Proposal of POS

System

HFT2441 Hospitality Information Technology

Section: RXC
Cai Qing
Li Xiaoyi
Ji Hongyan

5469278
5469258
5469037

26th.11.2014

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I. Abstract
POS is software for restaurant order entry and purchase orders with touch screen
capability. It is easy-to-use and designed to address the needs of small businesses.
No matter what type of restaurant is, bar or food-related business, POS will help you
easily and effectively. Use POS in all types of food service, such as restaurants
including Casual and Fine Dining, Quick Service, Take-out, Coffee Shops, Table Service,
Delis, Sandwich Shops, Bars, Counter Service and more.
The basic POS system you may see on a typical retail establishment consists of a cash
register, monitor, receipt printers, and an input device. It can also be a touch screen
monitors, programmable keyboards, or scanners and handheld devices for inputting
data into the POS system. My partner will introduce them latter.
In our restaurant, we never use this kind of systems to help our work before. In the
rest of the article, we will talk about software and hardware about POS.

II. Introduction
Purpose:
Lets see some current situation of our restaurant. Cooks high skill and innovation are
all the basis of hospitality industry. Providing guests with an elegant dining
environment, warm service and fast rhythm production, are all fashionable
requirements. Use modern information technology to the whole process of
organizing and managing catering, so POS is very important. We choose the restaurant
named Caffebene which is a cafe. Because our restaurant has 20 tables, we need to
use some technology system for helping work. I need to choose every procedure,
system, and apparatus to support the mission statement. The business goal of this
proposal is to achieve expense control, and make customers satisfied. At the same
time, employee in every position of the organization should have the information and
tools to do their jobs efficiently.

Name

Service
Style

Area

Caffebene

Semiselfservice

100m

Table

Average

quantity

Consumption

Labor
Cost

20

55 RMB

9 RMB/h

The right technology system can increase the personal service knowledge; improve
the streamlining and personalizing service. If I can choose the right system, the high2/7

quality personalized service and time-saving devices can satisfy guest. It can
increasing the restaurant reliability and enhances facilitating communications. POS
can help us improve our disadvantages and get a good economy. So, to achieve our
goal, its necessary to install the POS in our restaurant recently.

Current problems:
1.
Parts of the works we do are extremely boring, verbosely, and tediously. Like
we can only service one table when guests order their meals. We do many
things are all waste time with a lot of time wasted.
2.
Our archives management is fall behind and inefficient. We could not
accurately statistic the properties and production materials we have. We cannot
know whenever we need to examine and repair our facilities, and also do not
know how much raw materials we needed.POS will resolve this problem by
the scientific management.
3.
It is difficult to control the inventory. A restaurant has so many goods to be
managed, so we should use POS to control the purchasing, receiving, storage,
and issuing.
4.
You have to pay more money of hire the new employees. POS can make the
procedures of work smoothly, so you dont have to hire too much employees
any more. In the other world, the labor cost will decrease after use the POS.

III. Discussion
1. Operation system: Windows 7 and above
2. Application software: The information age has produced a wave of technological
applications, changing the way restaurants process and monitor transactions.
Applications covered In my mind include point-of-sale(POS) system for table
service restaurants, table management systems, home delivery, frequent dining
and gift card program, inventory control systems, and menu management systems.
Use POS in all types of food service, such as restaurants including Casual and
Fine Dining, Quick Service, Take-out, Coffee Shops, Table Service, Delis,
Sandwich Shops, Bars, Counter Service and more. This POS/Inventory Control
software is a high-quality, easy to use, accurate and multi-user restaurant
management application that includes inventory, customer management, vendor
management, account receivable, account payable and comes with extensive
reporting tools and much more. The basic POS system you may see on a typical
retail establishment consists of a cash register, monitor, receipt printers, and an
input device. It can also be a touch screen monitors, programmable keyboards, or
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scanners and handheld devices for inputting data into the POS system.
3. Purchasing Plan
Software we suggest to purchase:
a.Ordering software
b.Guest payment software
c.Inventory control software
d.Consolidated reports software
Server

Reserv

Order

by

computer

ation

Receivin

Handheld

terminal

station

Wi-fi

Switc

Server
s
Cooks

Order

Barist

by

touchscreen
Center

Cooking

printer

Self-service
Consume

Make payments

Inventor

Checkout

Monthly

How to operate the software:

Ordering software works with the computer and touch-screen, also by the ordering
software, customers can ask to delete dishes, change dishes or change seats. After
ordering, the computer and touch-screen will transfer the ordering information to
servers, cooks and barista through the switch, so the servers and cooks know what
they need to prepare for customers. At the same time, the printers will print slips
of the order.
In this process, waiters dont need to take a pen and write down what the customer
ordered and deliver the order to servers and cooks. So time and labor cost are
saved in this process.
After serving the customer, the guest payment software will help to make payment
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and check-out for customers. Then the guest payment software will send the
information about the guest and this service to inventory control software and
consolidated reports software. So the manager can know the details of the
business and make another purchasing plan based on the monthly inventory. And
there is no need for another employee to calculate the inventory. All the
information will be presented in the POS.
Hardware we suggest to purchase
In order to support the software, we need some hardware to operate the
software, and we choose the following hardware.
a. Touch Screens: With this kind of restaurant hardware, employees can easily
set orders and cancel an order within a very short time. It can also reduce
mistypes and fasten ordering. Touch screens also uses less electricity and its
much easier to position on the counter table, but they are more prone to
breakdowns.
b. POS Printers: produce credit card slips and receipts for customers ,and order
slips for the kitchen and bar staff.
c. Handheld Terminals: Through skillful programming, an HHT is able to
perform most of the functions of a precheck POS terminal. By this kind of
technology, service may be greatly enhanced, since servers do not have to
wait to use a precheck terminal during busy times and orders can be entered
tableside.
d. POS keyboards: You'll find that most groceries and convenient stores prefer
to use this type of POS hardware, because it helps them to program individual
keys for specific item codes and prices.
e. Switch: Switch is used to transfer ordering information from the computer
and touch-screen to servers and cooks.

IV. Benefits
f. Accuracy
POS systems provide accuracy in the prices that are charged. Each item is
entered by scanning a bar code or manually selecting an option from a menu
on the screen. The price for each item is programmed into the system so the
correct price is charged.
g. Improve the efficiency of execution.
One function of POS is to increase the efficiency and productivity. For
example, it can help to save server time in restaurant. Instead of having to
make different tips to order items from each station, the orders will be
individually sent to different printers, one in each station, while a full order
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receipt is printed at the server terminal. And there are a large number of
turnovers in hospitality industry. Its hard to train the employee. But POS can
solve this problem easily.
h. Inventory control.
POS systems contain inventory-control functions. As new inventory enters
the business, it's entered into the POS system. When a sale is made, the item
sold is deducted from the inventory. POS systems allow management to keep
a close watch on the inventory levels in the store, place timely orders and
understand what items are selling and how fast they are selling
i. More profit, less labor cost
Time

Order
time

Order
deliver
time

Before

0 mins

3mins

After
(POS)

5mins

0.5 mins

Money

Labor
cost/day

Income/day

13 mins

72X2RMB

3500RMB

5.5 mins

0 RMB

3500X(13/5.5)
=8260RMB

Total

( In the table, the labor costs just include the 2 deliver employees. Because we want
to show you a visible changing, and after we have POS system, we dont need them
anymore. It means we can save 144RMB/day. )
V. Budget

Unit Price(RMB) Number

Total
Price(RMB)

POS System

5244

5244

Computer
Printer

3000

3000

900

2700

Touch screen

7290

7290

Switch

615

615

Server terminal

380

380

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167
wifi device
System upgrade 2100
and maintain
Other expense 1500
Total

167

Every year

2100
1500

22996

VI. Conclusion
Without using the POS system, performance of any given activity will be quite
difficult. A good POS system saves you from the paperwork that you were involved in,
irrespective of whether there is a single store or multiple stores under your
management, a POS system will always be indispensable for your needs.

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