FIFA Extranet - Empowering

Users with
Flexibility, Control, and Efficiency
In keeping with todays business environment, enhanced interaction experience with all stakeholdersmedia, fans, partners, sponsors and
supporters, via information sharing, collaboration, and improved communicationis very critical. This is even more critical when it pertains
to the largest sporting event on the Planet, where traditional IT solutions have to be provided in a non-traditional environment.

At FIFA, the existing discrete system architecture and the inability to have a dashboard view of the daily reports from multiple venues for
managers was posing a hindrance for better decision-making. The inability to share information with the targeted users distributed across
the globe was also a challenge for FIFA.

Challenge for FIFA 2010

Collaborating and communicating with 208 member associations (analogous to countries)and six confederations
Coordinating and managing 50,000+ media ticket requests for key events
Non-availability of a dashboard view of daily reporting from multiple venues for managers
Inability to share information with targeted users distributed across globe
Discrete System Architecture
Non-availability of a Centralized User Database and User Management System

Solution
A cost-effective and scalable solution built on Episerver CMS tool with the help of other third party tools and software such as GSA,
Adobe Flash Media, Strongmail to build various web2.0 enabled features
Modular Solution with a phased approach delivery model and helpdesk support

Benefits
Enhanced interaction experience with partners, sponsors and supporters
Increased intra and inter department coordination to manage events through online reporting tool and other web 2.0-enabled collaborative
features in extranet
Ability to launch new extranets within a week without much incremental cost
Unified user experience across extranets
Overcoming customizations and
localization challenges was the
need of the hour
Overcoming the challenges of business communication and
information dissemination over discretely managed Extranets,
Mahindra Satyam developed the FIFA Extranet and Intranet
platform. The Extranet platform was a content management system
that allowed FIFA not only to organize a mega event like the World
Cup effectively, but also make it scalable to support localized and
smaller events and serve as a cost-effective solution.
In its current form, the Extranet and Intranet serves 12 FIFA
departmental Extranet sites with features such as Discussion Forums,
Calendar, Document Repository and News. The solution has radically
enhanced FIFAs interaction experience with Partners, Sponsors and
Supporters. The Extranet platform also supports three transaction
applications, viz., the very popular Media Ticketing, Project Reporting,
and Messaging Tool.
Media Ticketing Application
The Media Ticketing Application allows media personnel from
different media organizations to apply for tickets for the
matches based on their functionality at the event. FIFA Media
Officers view and approve these requests based on the
capacities and restrictions for each match.
The distribution module within the Media Ticketing Application
is flexible and allows media to collect their tickets or parking
passes ahead of the match from any of the ticketing locations
across the country.
The No Show/Penalties Module allows the Media Officers to
track media personnel who have not turned up in spite of
possessing approved tickets and reallocate their tickets to others
on the waitlist.
Flexible yet robust application
leaves end-users delighted
The Extranet platform provides FIFA with a unified and highly
customizable content management solution that can be leveraged
across all departments of FIFA. Each FIFA department now has
complete control over defining and managing their own Extranet,
each with its own site structure, content, and user community - all
on one platform offering a unified organizational outlook and
consistent user experience.
Mahindra Satyam has efficiently customized the application to suit
customer needs which resulted in increased inter- departmental
coordination on events and planning, thus making the Extranet
platform an evolving solution catering to the changing business
needs, while accelerating teamwork.
The Extranet solution also provides the Extranet Helpdesk Support,
which ensures that appropriate levels of user and systems support is
available to application users. Extranet helpdesk support is provided
for key events and project milestones and follows a 24x7 model.
Golden Ball Polling Application
Every FIFA World Cup has awards for the three best players of
the tournament: Golden Ball, Silver Ball and the Bronze Ball.
Once the Technical Study Group (TSG) sends the shortlist, the
voting is set up in the Media Channel Extranet where
accredited media can cast votes. Media can select a player in
each position and these can be changed and submitted until
the final whistle of the finals.
A complex system of rules computes the percentage votes
and weightage for each selection and gives the results in real
time based on the votes that have been cast.
These results are then combined with the polling results from
FIFA.com to announce the winners.
FIFA 2010 Event Management Solutions
Cost Effective Accreditation systems: Designed for over 250,000 accreditations during the World Cup
Consolidation of Volunteer Management Systems: For over 130,000 volunteers
Hosting of an Efficient Transportation System: Including all ground transport
Enhanced Space and Material Systems: Deployment of over $1 Billion of assets during the World Cup
Incorporating Robust Ticketing System: Testing and deploying the product to sell more than 3 Million tickets

About Mahindra Satyam

Mahindra Satyam (NYSE: SAY) is a leading global business and information technology services company that leverages deep
industry and functional expertise, leading technology practices, and an advanced, global delivery model to help clients transform
their highest-value business processes and improve their business performance.

The Company's professionals excel in enterprise solutions, supply chain management, client relationship management, business
intelligence, business process quality, engineering and product lifecycle management, and infrastructure services, among other key
capabilities.

Mahindra Satyam is part of the $6.3 billion Mahindra Group, a global industrial conglomerate and one of the top 10 industrial firms
based in India. The Groups interests span financial services, automotive products, trade, retail and logistics, information technology
and infrastructure development.

Mahindra Satyam development and delivery centers in the US, Canada, Brazil, the UK, Hungary, Egypt, UAE, India, China, Malaysia,
Singapore, and Australia serve numerous clients, including many Fortune 500 organizations.

Contact
To know more, write to rfi@MahindraSatyam.com

www.mahindrasatyam.com