Engagement Methodology and Project Planning -10%

a) A. Project management
B. Project scope
C. Release strategy
D. Requirements definition

SOW
Implementation Methodology (11-12-2012)vpub.pdf

Sdlc -http://wiki.servicenow.com/?title=SDLC_Scrum_Process#gsc.tab=0
Start Now - http://wiki.servicenow.com/index.php?
title=StartNow_Methodology#gsc.tab=0
Bootcamp book for rest of the topics.

Core system setup - 25 %

a. company setting and homepage
http://wiki.servicenow.com/index.php?title=Creating_a_Company_Profile#gsc.tab=0
http://wiki.servicenow.com/index.php?title=Modifying_the_Banner#gsc.tab=0

http://wiki.servicenow.com/index.php?title=Customizing_Homepages
http://wiki.servicenow.com/index.php?title=Homepage_Administration#gsc.tab=0

b. LDAP
http://wiki.servicenow.com/index.php?
title=Getting_Started_with_LDAP_Integration#gsc.tab=0
Boot camp book

c. Web services
SOAP,rest, inboun outbound etc.

Security -15%
a. Application Security Model
http://wiki.servicenow.com/index.php?title=High_Security_Settings
b. Access Control
http://wiki.servicenow.com/index.php?
title=Using_Access_Control_Rules
c. Field encryption
http://wiki.servicenow.com/index.php?
title=Encryption_Support#gsc.tab=0
d. VPN requirements
http://wiki.servicenow.com/index.php?
title=Setting_Up_a_Virtual_Private_Network_between_ServiceNow_and_
a_Business_Network#gsc.tab=0
https://community.servicenow.com/community/blogs/blog/2014/11/25/y
ou-dont-need-a-vpn
And boot camp book.

Tuning and Performance -20%

a. Cloud Infrastructure Model
Bootcamp book
b. High Availability and Disaster Recovery

wp-sn-advanced-hi
gh-availability-architecture.pdf

c. Diagnostic tools
Transaction logs, Field watcher, Boot camp book.

http://wiki.servicenow.com/index.php?
title=Debugging_Tools_Best_Practices#gsc.tab=0
d. Performance best practices
http://wiki.servicenow.com/index.php?
title=System_Performance_Best_Practices#gsc.tab=0
http://wiki.servicenow.com/index.php?
title=Technical_Best_Practices#gsc.tab=0

Configuration 30%
a.
b.
c.
d.
e.

Fields, Forms, Views, Lists

UI Actions and Policies
Business Rules
Client and Server-side Scripts
Import Sets
Everything from wiki.

Additional topics:
http://wiki.servicenow.com/index.php?title=GlideSystem

Notes :
Performance impacts :
a. Dont use cache flush in daytime which is generally done during
update set movements.
b. Add indexing for the transactions taking longer time.
c. Remove futile inactivity monitors.
d. Adjust autocomplete time -250 ms default
e. Optimize queries.
f. Set sla trace level properly.
g. Control processing duration of schedule jobs
h. Default Row Count
i. Table rotation
j.