Framework Knitters Museum questionnaire

Thank you for your willingness to participate in our questionnaire. This questionnaire will be served
as our primary source to identify how the Ruddington Framework Knitters Museum can provide you
with an improved customer experience.
The questionnaire should take 3 7 minutes to complete. All information collected about
individuals will be kept strictly confidential (subject to legal limitations). Collected data will be
stored in accordance with the Data Protection Act 1998. The data will only be accessed by
members of the project group and the group supervisor for research purposes.

Part 1:

Question 5 Are you interested in visiting

Question 1 Do you identify yourself as a

museums that provide activities for children?

museum lover?

Yes
No

Yes
No

Question 6 Have you ever visited the

Question 2 If yes, what mainly attracts you to

Framework Knitters Museum in Ruddington,

a museum?

Nottingham?

...........................................................................................................................................................
Yes
No
...........................................................................................................................................................
...........................................................................................................................................................
If you said Yes, please skip to Question 8.
...........................................................................................................................................................
...........................................................................................................................................................
Question 7 Why have you not visited the
Question 3 How often did you visit museums

Framework Knitters Museum before?

within the last 12 months?

0 or 1 time
2 - 4 times
More than 4 times

Never heard of it
I don't live locally
I plan to visit
No interest
Other (please specify)

Question 4 Do you visit museums with

children?
Yes
No

Please skip to Question 11.

Page 1 of 6

Question 8 How many times did you visit the

Question 11 Have you ever received any

Framework Knitters Museum in the 12

communications from the Framework Knitters

months?

Museum before?

Once
Once every 3 months
Once every 6 months
Once a month
At least once a week
Other

Yes
No
If you said Yes, please skip to question 16.
Question 12 In which of the following ways, if

Question 9 With whom did you visit the

any, would you prefer museums to

museum? Select all that apply

communicate with you? Select all that apply

Alone
Friends/Relatives
Partner/Spouse
Children
In an organised tour/group
Other (please specify)

Text message
Phone call
Email (e.g. newsletter)
Postal mail
Social media (e.g. Facebook, Twitter,

Instagram, Snapchat)
Print media (e.g. newspaper, magazines)
In-person conversation with staff and/or
volunteers
Friends and Family
Other (please specify)

Question 10 How did you first hear about the

museum?

Friends and family

Printed media (magazines, newspaper)
Social media
Email
Video
Signage
Travel agency (tripadvisor)
Other (please specify)

Question 13 Select the Social Media sites

that you have an account with.

Facebook
Twitter
Instagram
Snapchat
I don't do social media but would like to
I don't do social media and don't plan to
Other (please specify)

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Page 3 of 6

Question 20
14 How
Which
often
of the
dofollowing
you visit the museum website
Question
frameworkknittersmuseum.org.uk?
17 Rank the following methods of
Daily items from the museum would you communication from Framework Knitters
information

A few times
a week
be happy
to receive
communications about
Museum (where 1 - least preferred, 5 - most
Once a week
(select
alltimes
that apply)
preferred)
A few
a month

month and events

Once
Major aexhibitions
Your score

Less
often
Postal
mail
.............
Latest news and special offers
Social Media (Facebook or Twitter) .............

visited the
before
Never
New products
andwebsite
gift ideas
Email
.............
Discounts and special offers
Text
Message
or
Phone
call
.............
Activities for children
Framework
Knitters
Museum
website
Question
If you
have visited
Holiday21and
half-term
eventsthe museum website, which of the following services or.............
Printed media (magazines, newspaper)...........
Learninghave
resources
information
you accessed? Select all that apply
School visits and previews
Opening times/prices
Research and collections
Other (please specify)
Question
often (Job
do you
open and read
Sneak peak

How to18
getHow
involved
vacancy)
Education section

to get
involved (Fund
raising
appeal)
the How
various
communications
sent
to you
by the
Group visits
How to get involved (Training)
Framework Knitters Museum?
Museum events
How to get involved (Volunteers)
How
Oncetoa get
week
Museum news

involved (Membership/Friends

Once
a
month
Chapel gallery
2 -the
3 times
a month
Museum)

The textile
emporium
Question
15 How
often would you prefer to be of

Contact
Never information

Information
about
the
museum
contacted by museums?
Link to the museum's social media network
Information about Framework Knitters
Once a week
Making a donation
Once a month
Question 19 Select the Social Media sites that
2-3 times a year
anlike
account
Question 22 Are there any aspects of the websiteyou
youhave
would
to seewith.
improved?
Please skip to Question 28.
Facebook
...........................................................................................................................................................
Twitter
...........................................................................................................................................................
Instagram
Question 16 By which of the following
...........................................................................................................................................................
Snapchat
methods
of
communication
you
have
received
I don't do social media but would like to
...........................................................................................................................................................
I don't do social media and don't plan to
information from Framework Knitters Museum
...........................................................................................................................................................
Other (please specify)
in the past year? (select all that apply)
...........................................................................................................................................................
Postal mail
...........................................................................................................................................................
Social Media (Facebook or Twitter)
...........................................................................................................................................................
Email
The museum's volunteers and staff
...........................................................................................................................................................
Text Message or Phone call
...........................................................................................................................................................
Framework Knitters Museum website
...........................................................................................................................................................
Printed media (magazines, newspaper)
Other (please specify)
...........................................................................................................................................................

Page 4 of 6

Question 23 How satisfied are you with the

Question 27 Include any other comments on

frequency of communications from the

how you think the museum can improve its

museum?

communications with you.

Extremely satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Extremely dissatisfied

...........................................................................................

...........................................................................................

...........................................................................................

...........................................................................................

...........................................................................................
Question 24 How often would you prefer to
be contacted with the museum?

Question 28 What is your gender?

Once a week
Once a month
2-3 times a year

Male
Female
Prefer not to disclose

Question 25 How satisfied are you with the

Question 29 What is your age?

quality of information you have received from

Under 24
25 - 34
35 54

the museum?

Extremely satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Extremely dissatisfied

Question 26 Which of the following

information items from the museum would
you be happy to receive communications

55 or older
It's a secret

Question 30 Where do you live?

...........................................................................................
Question 31 What is your marital status?
Married
Single
Others

about (select all that apply)

Major exhibitions and events

Latest news and special offers
New products and gift ideas
Discounts and special offers
Activities for children
Holiday and half-term events
Learning resources
School visits and previews
Other (please specify)

High school
Undergraduate

Question 32 What is your occupation?

Employed
Unemployed
Retired

Student
Others

Question 33 What is your education level?

Postgraduate or higher
Others

Page 5 of 6