A STUDY ON EMPLOYEES WELFARE MEASURES WITH

REFERENCE TO INTEGRAL COACH FACTORY, CHENNAI.

ACKNOWLEDGEMENT
First and foremost, I thank almighty for keeping me hale and healthy for
successful completion of the project.
I express my respectful and sincere thanks to our honorable Chairman
Thiru R.S Munirathnam who provided a wonderful atmosphere which enable me to do not only
this project work but also the academic activities.
I express my deepest gratitude to Our Principal Dr.M.R.Jayatheertha Rao had
given this opportunity to do this project.
I profoundly thank our Head of the Department Dr.Prema Sankaran M.B.A., Ph.D
for providing a great opportunity to do this project.
I sincerely thank to my guide, Ms.Muzhumathi, M.B.A, M.Phil, Lecturer, for her
kind words and continuous encouragement which has inspired me in completion of this project.
I would like to thank Mr.D.Anandhan Chief OS,Integral Coach Factory ,Chennai,
for giving me the opportunity to execute the project successfully with his guidance in their
esteemed organization.
I am also taking the pleasure to express my sincere thanks to all other staff members
of The Department of Management Studies, R.M.K.Engineering College for their kind cooperation. Last but not least, I would like to convey my sincere gratitude to my parents and
friends, who have always been a source of inspiration towards the completion of this project.

ABSTRACT

The present study was under taken with such a task in mind and it aims at unearthing the
strengths and weakness of the welfare measures in integral coach factory chennai that is
prevalent in the organization that sponsored this project work.
Since organizations exist to achieve goals. The degree of success that individual
employees have in reaching their individuals goals is important in determining organizational
effectiveness. The assessment of how successful employees have been at meeting their individual
goals, therefore, becomes a critical part of Human Resource Management. This leads us to the
topic of Employees Welfare measures.
This project aims at knowing Welfare System. In this project the work atmosphere and
the welfare measures provided by the organization has studied.
It also aims at finding out the employees relationship with the management.
This survey is done within the organization. The sample size is 110. The data was
collected by administering questionnaire and by adopting direct personal contact method. The
persons met are all employees of the concern.
Collections of data were analyzed and tabulated in a sequential manner and the
interpretations are given along with the tabulation. The conclusion and suggestions are also given
in this report for the improvement of this system in the organization.

LIST OF CONTENTS
CHAPTER NO

TITLE
ABSTRACT

iii

LIST OF TABLES

xvi

LIST OF CHARTS

xviii

INTRODUCTION
1.1 Introduction to the Study
1.1.1 Need of the Study
1.1.2 Importance of the Study
1.1.3 Scope of the Study
1.1.4 Objectives of the Study
1.1.5

Research Methodology
1.1.5.1 Research Design
1.1.5.2 Sample Design
1.1.5.3 Data Collection Method
1.1.5.4 Tools and Techniques

1.1.6 Limitations of the Study

1.2 Review of Literature

II

PAGE NO

1.2.1

Industry profile

1.2.2

Company Profile

ANALYSISANDINTERPRETATION

2.1 Percentage Analysis

2.2 Statistical Analysis
III

SUMMARY AND CONCLUSION

3.1 Findings of the Study
3.2 Suggestions
3.3 Conclusions
BIBLIOGRAPHY
APPENDICES

LIST OF TABLES
Table

TITLE

No

Page
No

2.1.1

2.1. PERCENTAGE ANALYSIS

AGE GROUP OF THE RESPONDENTS

2.1.2

GENDER OF THE RESPONDENTS

2.1.3

EDUCATIONAL QUALIFICATION OF THE RESPONDENTS

2.1.4

YEARS OF SREVICE OF THE RESPONDENTS

2.1.5

MONTHLY INCOME OF THE RESPONDENTS

2.1.6

AWARENESS ABOUT VARIOUS WELFARE MEASURES OF THE

ORGANISATION

2.1.7

RATING OF FACILITY BENEFITS

2.1.8

SATISFACTION LEVEL TOWARDS MEDICAL FACILITIES

PROVIDED

2.1.9

OVERALL SATISFACTION TOWARCS MEDICAL FACILITIES

2.1.10
2.1.11

PROVIDE
SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES
OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIES

2.1.12

SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES

2.1.13

OVERALL SATISFACTION LEVEL TOWARDS CANTEEN

FACILITIES

2.1.14
2.1.15

PERSONS AVAILING HOUSING LOANS

SATISFACTION TOWARDS HOUSING FACILITY:

2.1.16
2.1.17
2.1.18

RECREATION FACILITY THAT VALUES MOST

RATING FOR INTRAMURAL FACILITIES
BENEFITS OF EMPLOYEE WELFARE

2.1.19
2.1.20
2.1.21
2.1.22

WELFARE PROVIDES MOTIVATION

FREQUENCY OF GETTING FEEDBACK
MODE OF DETERMINING WELFARE REQUIREMENTS
SATISFACTION OF OVERALL WELFARE MEASURES

2.2.1
2.2.1.1

2.2.STATISTICAL ANALYSIS
WEIGHTED AVERAGE
SATISFACTION LEVEL TOWARDS VARIOUS MEDICAL FACILITIES

2.2.1.2
2.2.2
2.2.2.1

SATISFACTION LEVEL TOWARDS VARIOUS EDUCATIONAL

FACILITIES
ONE WAY ANOVA
RATING OF FACILITY BENEFITS

2.2.2.2

BENEFITS OF EMPLOYEE WELFARE

LIST OF CHARTS
Table

TITLE

No

Page
No

2.1.1
2.1.2

2.1. PERCENTAGE ANALYSIS

AGE GROUP OF THE RESPONDENTS
GENDER OF THE RESPONDENTS

2.1.3
2.1.4
2.1.5

EDUCATIONAL QUALIFICATION OF THE RESPONDENTS

YEARS OF SREVICE OF THE RESPONDENTS
MONTHLY INCOME OF THE RESPONDENTS

2.1.6

AWARENESS ABOUT VARIOUS WELFARE MEASURES OF THE

ORGANISATION

2.1.7

RATING OF FACILITY BENEFITS

2.1.8

SATISFACTION LEVEL TOWARDS MEDICAL FACILITIES

PROVIDED

2.1.9

OVERALL SATISFACTION TOWARCS MEDICAL FACILITIES

2.1.10
2.1.11

PROVIDE
SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES
OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIES

2.1.12

SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES

2.1.13

OVERALL SATISFACTION LEVEL TOWARDS CANTEEN

FACILITIES

2.1.14
2.1.15

PERSONS AVAILING HOUSING LOANS

SATISFACTION TOWARDS HOUSING FACILITY:

2.1.16
2.1.17
2.1.18

RECREATION FACILITY THAT VALUES MOST

RATING FOR INTRAMURAL FACILITIES
BENEFITS OF EMPLOYEE WELFARE

2.1.19
2.1.20
2.1.21

WELFARE PROVIDES MOTIVATION

FREQUENCY OF GETTING FEEDBACK
MODE OF DETERMINING WELFARE REQUIREMENTS

2.1.22

SATISFACTION OF OVERALL WELFARE MEASURES

CHAPTER I

INTRODUCTION

1.1 INTRODUCTION

Welfare is comfortable living and working conditions. Employee welfare means the efforts to
make life worth living for workman.
Welfare is comfortable living and working conditions. People are the most important asset
of an organization, and the accounting profession has to assess and record the value and cost of
people of an organization. Once this is accepted, the need for measuring the value for recording
it in the books of accounts arises. The value of human assets can be increased substantially by
making investment in their training and welfare activities in the same way as the value of repairs/
overhauling, etc.
While the cost on training, development, etc., can be recorded separately and to be within the
eventual, the expenditure on welfare activities can be added to the investment and the returns
judged. Unlike other assets which have depreciation value as years passes by, value of human
assets appreciates with passing years. The value can depreciate by aging process which is
generally hastened up by worries, unhealthy conditions, etc. once this process is slowed down, or
at least if the employee is made to feel young in spirits the value of this asset appreciates
considerably.
Any investment constitutes the assets of a company and therefore, any investment for welfare of
labor would constitute an extra investment in an asset. Industrial progress depends on a satisfied
labor force and the importance of labor welfare measures was stressed as early as1931, when the
Royal Commission on labor stated the benefits which go under this nomenclature, are of great
importance to the worker and which he is unable to secure by himself. The schemes of labor
welfare may be regarded as a wise investment which should and usually does bring a
profitable return in the form of greater efficiency.

The basic features of labor welfare measures are as follows:

1. Labor welfare includes various facilities, services and amenities provided to workers for
improving their health, efficiency, economic betterment and social status.
2. Welfare measures are in addition to regular wages and other economic benefits available
to workers due to legal provisions and collective bargaining
3. Labor welfare schemes are flexible and ever-changing. New welfare measures are added
to the existing ones from time to time.
4. Welfare measures may be introduced by the employers, government, employees or by
any social or charitable agency.
5. The purpose of labor welfare is to bring about the development of the whole personality
of the workers to make a better workforce.
The very logic behind providing welfare schemes is to create efficient, healthy, loyal and
satisfied labor force for the organization. The purpose of providing such facilities is to make their
work life better and also to raise their standard of living. The important benefits of welfare
measures can be summarized as follows:

They provide better physical and mental health to workers and thus promote a healthy
work environment

Facilities like housing schemes, medical benefits, and education and recreation facilities
for workers families help in raising their standards of living. This makes workers to pay
more attention towards work and thus increases their productivity.

Employers get stable labor force by providing welfare facilities. Workers take active
interest in their jobs and work with a feeling of involvement and participation.

Employee welfare measures increase the productivity of organization and promote

healthy industrial relations thereby maintaining industrial peace.

The social evils prevalent among the labors such as substance abuse, etc are reduced to a
greater extent by the welfare policies.

The concept of labor welfare is flexible and elastic and differs widely with times, regions,
industry, country, social values and customs, degree of industrialization, the general socioeconomic development of the people and the political ideologies prevailing at particular
moments. It is also according to the age group, socio-cultural background, marital status,
economic status and educational level of the workers in various industries.

1.1.1 NEED OF THE STUDY

To know about the Constitutional provisions in Integral Coach factory .

To find whether Labor welfare helps in providing good industrial relations .

To know about the employees satisfaction towards welfare measures.

To find out the facilities entitled by Integral Coach Factory

1.1.2 IMPORTANCE OF THE STUDY

It helps in improving recruitment.
Employers get stable labor force by providing welfare facilities. Workers take active
interest in their jobs and work with a feeling of involvement and participation.
It improves moral & loyalty of workers.
It reduces labor turnover & absenteeism.
It helps in increasing productivity & efficiency by improving physical & mental health.
It helps in improving industrial relation & industrial peace.

1.1.3 SCOPE OF THE STUDY

The present study has been undertaken to study find out effectiveness of employee
welfare measures in Integral Coach Factory.

To find out the practical difficulties involved in welfare measures that can be evaluated
through this study.
The study can be used to bring out the solution for the problem faced by the employees
availing the welfare measures.
Through the study, company would be able to know the satisfaction level of employee on
welfare measures.

1.1.4 OBJECTIVES OF THE STUDY

PRIMARY OBJECTIVE:
To study the employees welfare measures in Integral Coach Factory(ICF).

SECONDARY OBJECTIVES:

To identify the various welfare measures provided to the employees.

To know their satisfaction towards the welfare measures

To understand how welfare measures improve the motivation of the

Employees.

To find out employees preference regarding welfare measures which they like to have in
future.

1.1.5 RESEARCH METHODOLOGY

Definition of Research
The manipulation of things, concepts or symbols for the purpose of generalizing to extend,
correct or verity knowledge, whether that knowledge aids in construction of theory or in the
practice of an art.
-

D.Slesinger and M.Stephenson

1.1.5.1 RESEARCH DESIGN:

A research design is the arrangement of conditions for collection and analysis of data in a
manner that aims to combine relevance to the research purpose with economy in procedure.
Regarding this project, descriptive research design concern with describing the perception of
each individuals or narrating facts on welfare measures and diagnostic design helps in determine
the frequency with which something occurs or its associated with something else. These two
research design help in understand the characteristic in a given situation. Think systematically
about aspects in given situation, offers idea for probe and research help to make certain simple
decision.
DESCRIPTIVE RESEARCH
In this research it deals with descriptive research type. It includes surveys and fact-finding
enquiries of different kinds. The major purpose of descriptive research is description of the
state of affairs as it exists at present.

1.1.5.2

SAMPLE DESIGN

A sample design is a definite plan determined before any data are actually collected
for obtaining a sample from a given population. Sampling is used to collect data from limited
numbers whereas census is used for large numbers. For the research, sampling method was used.
There are different types of sample design based on two factor namely the representation
basis and the element selection technique .There are two main categories under which various
sampling method can be put. There are
1. Probability sampling
2. Non probability sampling
In this particular research the A study is on probability sampling. And in the simple random
sample is used.
PROBABILITY SAMPLING:
Probability sampling is based on the concept of random selection; the sample may be
either unrestricted or restricted. When each sample elements is drawn individually from the
population at large, then the sample so drawn is known as unrestricted sample, Where as all
other forms of sampling are covered under the term restricted sample.
The most frequently used probability samples are:

Simple random sample

Systematic sample

Stratified sample (proportionate & disproportionate)

Cluster sample

NON- PROBABILITY SAMPLING:

Non-probability sampling is that sampling procedure which does not afford any basis for
estimating the probability that each item in the population has of being included in the sample.

Judgment sampling

Convenient sampling

Quota sampling.

Snowball sampling

SAMPLING METHOD
In this research systematic sampling method is used to collect the primary data by
using questionnaire.
SYSTEMATIC SAMPLING
A Systematic sample is selected at random sampling. When a complete list of the population is
available, this method is used. If a sample of 10 students is to be selected from 100 students,
under this method kth item is picked up from the sample frame and k is the sample interval.
POPULATION SIZE
The over all population size is 500 .
SAMPLE SIZE:
The total sample size of 110 has been taken for this study. Both male and female
employees have been interviewed.
1.1.5.3 DATA COLLECTION METHOD
Primary Source of Data
Primary data is known as the data collected fro the first time through field survey. Such
data are collected with specific set of objectives to assess the current status of any variable
studied.
RESEARCH INSTRUMENT:
In this project, the data were collected through structured questionnaire.
QUESTIONNAIRE
A questionnaire is a schedule consisting of a number of coherent and formulated
series of question related to the various aspects of the under study. In this method a pre printed
list of question arranged in sequence is used to elicit response from the important.
Types of questions

The following are the types of questions, which are used in research. They are:
a) Open ended question
b) Close ended question
a) Open ended questionnaire:
An open-ended question gives the respondents complete freedom to decide the form
length and detail of the form.
b) Close ended questionnaire:
The close-ended question is of two types they are as follows:
i) Dichotomous question
This type has only tow answers in the form of YES or NO, TRUE or
FALSE etc
ii) Multiple choice question.
In this case the respondents are offered two or mores choices and the respondent
have to indicate which is applicable in the following cases.
1.1.5.4 STATISTICAL TOOLS APPLIED

Percentage Analysis

Weighted Average

One-way ANOVA

PERCENTAGE ANALYSIS:
Percentage refers to a special kind of ratio. Percentage analysis test is done to find out the
percentage of the response of the respondents. In these tool various percentage are presented by
the way of Bar-diagram, Pie charts in order to have better understanding of the analysis.

FORMULA:

Number of respondents
Percentage

= ------------------------------------------------ 100
Total number of respondent

WEIGHTED AVERAGE:
Mean in which each item being averaged is multiplied by a number (weight) based on the
item's relative importance. The result is summed and the total is divided by the sum of the
weights. Weighted averages are used extensively in descriptive statistical analysis such as index
numbers. Also called weighted mean.
FORMULA:
WEIGHTED AVERAGE = WXi / Wi

WXi = The sum of weights (let x1, x2, x3 xn)

Xi

= occur with weights (w1, w2, w3wn)

ONE-WAY ANOVA:
Under the one-way ANOVA, we consider only one factor and then observe that the reason for
said factor to be important is that several possible types of samples can occur within that factor .
Analysis of varience table for one-way ANOVA
SOURCES OF
VARIATION

BETWEEN
SAMPLES

WITHIN
SAMPLES

SUM OF
SQUARES

n1 (X1-X)2 ++
nk(Xk-X)2

(Xij-X)2+.+
(Xki-Xk)2

DEGREES OF
FREEDOM

MEAN SQUARE

F-RATIO

(k-1)

SS BETWEEN
(k-1)

MS BETWEEN
MS WITHIN

(n-k)

SS WITHIN
(n-k)

TOTAL

(Xij-X)2
(n-1)
i=1,2,
j=1,2..

This ratio is used to judge whether the difference among several means is significant or is just a
matter of sampling fluctuations.

1.1.6 LIMITATIONS OF STUDY

Time is the important limitation. Due to time constraints only limited population is taken
for the study.
Findings based on this study cannot be used in other organizations.
There are chances of misrepresentation responses.
The biased view of the respondent is another cause of the limitation

1.2 REVIEW OF LITERATURE:

P.L. Rao, in his Labour Legislation in the Making, opines that professional bodies like
National Institute of Personnel Management should constitute a standing committee to monitor
the proceedings in the Parliament regarding the labour welfare measures.
Cooperative Unionism and Employee Welfare by Michael R. White , (University of
Westminster - Policy Studies Institute) , Industrial Relations Journal, Vol. 36, No. 5, pp. 348366, September 2005.
Using British national survey data, this article assesses the impact of unions on management
practices to reduce labour costs, implement high-performance work systems, and make employee
welfare provisions. Relative to non-union workplaces, those with unions are found to have
practices which are consistent with 'mutual gains' outcomes.
Staff development and employee welfare practices and their effect on productivity
Ghana Library Journal Vol. 19 (1) 2007 pp. 83-96
Staff development and employee welfare are valuable assets in an organization since an
organization's primary aims are productivity and profitability. Every organization primarily needs
committed and dedicated staff that will help the organization to meet its tactical and strategic
objectives.

The study examines whether staff development policies exist in three special libraries in Ghana,
and whether training programmes are being offered to increase staff competence, efficiencies and
performance. It was also aimed at assessing staff welfare practices and how these affect
productivity and performance.
In conducting the survey, two sets of questionnaires were drawn up. One set was administered to
management and the other set went to Library staff. The survey revealed that all the
organizations under study have staff development policies and training programmes for staff to
enhance their capabilities and efficiency. Again, the survey revealed that staff welfare is catered
for since several motivational avenues and incentive packages are available to boost their morale.

1.2.1 INDUSTRY PROFILE

The railways were introduced in the country in the 1853by the British almost
immediately after it appeared in England. From a modest beginning of 53 kms between Mumbai
and Thane, the railways have made a long journey and emerged as the principal mode of
transport in the country. After Independence, the railways of the country were totally integrated
and brought under the unified management of the Railway Board. Today, the Indian Railways
(IR) has a network spread over 63,000 route kms. And 7000 stations throughout the length and
breadth of the country. It carries 12 million passengers and more than 1.2 million tons of freight
daily, accounting roughly for 40 per cent of the freight and 2 percent of the passenger traffic in
the country.
INDIAN RAILWAYS:
Indian railways are the second largest railway network in the world, bringing people and
places together. Indian Railway plays a pivotal role in the growth of our countrys economy. For
functional efficiency the Indian Railways is divided in to 16 zonal railways comprising 67
divisions and 6 production units with Railway Board on top of the overall management
hierarchy.

Indian Railways, with 62,000 kilometer of route are the worlds second largest railway
system under a single management in the four decades. Since independence Indian railways has
played a vital role in the socio-economic development of the country as well as preserving its
unity and integrity, by linking together the divers regions through its vast growth and also
contributing to the countries defense preparation.

Our railway system continues to be the main lifeline of the country carrying the bulk of long
distance passengers and goods traffic with an ascent on the volume of the traffic moved rather
than the attainment of the high speeds.

INDIAN RAILWAYS SETUP AT A GLANCE:

Indian Railways are the larger national under taking of Government of India
Transportation of men and material on an extensive scale is their business. Their capitals assets
are approximately Rs.6000 crore. Railways set the face for industrial development, which
depends on transportation. They also help to balance the economy of the country and promote
economic growth. In view of the above importance, a separate railways Ministry has been
formed at the central level. The railways board assists the Railway Ministry.
The integral coach factory at Perambur (Tamilnadu) and the newly set up Rail Coach
Factory at Kapurthala in Punjab significantly contributed to the redesigning of second class and
sleeper coaches for better passenger comfort. These two coach factories also helped the Indian
Railway introduce AC2 tier/AC3 tiers and AC Chair
LIST OF PRODUCTION UNIT:
The Indian Railways was formed from various production units that are deployed in
different states of our country. They are described below:
CLW;-

Diesel Locomotive works (CLW) at Chittaranjan in West Bengal manufactures various

Electric locomotives.
DLW:Diesel locomotive works (DLW) at Varanasi in Uttar Pradesh manufacturers Diesel
locomotives.
ICF:Integral Coach Factory (ICF) at Chennai in Tamil Nadu manufactures the different
passenger coaches.

1.2.2 COMPANY PROFILE

Integral coach factory is a famous manufacturing unit of rail coaches. The integral coach
often called as ICF was first inaugurated by the former Prime minister of India Pandit Jawaharlal
Nehru in the year 1955. The factory is located at Perambur in Chennai. At the initial stages this
coach factory manufactured seven third class railway shells and now it has grown into a unit with
a capacity to roll out more than thousands of fully furnished coaches. ICF is ISO-9000 and ISO14000 certified company.
There are around 13000 employees in ICF. It is organized into 8 functional departments,
spanning across two divisions the Shell and the Furnishing divisions. The departments are:
General Administration, Accounts, Electrical, Civil Engineering, Mechanical, Medical,
Personnel, Security and Stores.
Initial the production was planned to assemble 200 nos of coaches wing to assemble
received from the collaborators in knockdown condition and later this was followed by regular
manufacture of coachs right from the detailed components.
As it was felt the coaches turned out of ICF could be furnished most economically
instead being sent to various railways to be furnished in their workshop. Railway ministry took a

decision to build a furnished annexed to the integral coach factory, so that every coach built in
this factory could turn out fully furnished.
The ICF, which spread over areas of 193.47 hectares of land. For administration purpose
ICF has been divided into two divisions.

Shell Division

Furnishing Division

SHELL DIVISION
The coach manufacturing starts from shell division, where the body shell and bogie
assemblies are done. A body shell assembly is of all welded integrated design, and it consists of
under frame side wall, roof and end wall assemblies. A shell made of one body shell fitted on two
bogies.
A sheet metal shop produces all sheet metal items required for the manufacture of under
frame, side wall, end wall and roof.

A main assembly shop assembles the under frame, side wall, end wall and roof to
form a tube like shell.

Final assembly, painting of the shell and fitment of air brake arrangement are
done in the final assembly shop.

Bogies are manufactured by assembling bogie bolster, wheel sets, axle box and
spring together.

The body shells fitted on the bogies is dispatched to furnishing division for furnishing work.
FURNISHING DIVISION

When the factory was initially planned, it was decided that coach shells produced would
be furnished in railway workshops. With the increasing tempo of activities under the second five
year plan and consequent increase in work load in the railway workshops, Railway Board
decided in 1956 to setup a furnishing annexed to ICF so that the factory could deliver complete
coaches ready for service instead of steels shells only. Preliminary examination work for setting
up the Rs.3.69 crores furnishing unit was taken in hand on 17.02.1956 and the first furnished
coach was flagged off by shri.K.Awarup, CAO(R) on 16.01.1962, formally declared the division
open. The furnishing of coach is done in ten stages, via., flooring, wiring, paneling on side wall,
window fixing, partition paneling, plumbing, floor molding, lights and fans and seats, berth and
racks fixing and buffer height adjustment.
To meet the increased demand of the Zonal Railways, production was gradually stepped
up in ICF. In stepping up of the production, the production plan was recast for diversity
production. This factory is now geared to produce a number of varieties of Broad Gauge, Meter
Gauge and Electrical multiple unit stocks, including cars and air conditioned coaches, Double
Decker coaches as well as track recording cars. This factory has already produced coaches of
sixty different designs.
WELFARE MEASURES
Medical facility
Quarters
Canteen facilities
Kalyana Mandapams
Holidays Home
Staff Benefit Fund
Book Bank
Schooling Facilities
Pass entitlements
Other facilities
Environment policy:

Integral Coach Factory, Perambur, Chennai-38 a premier railway coach builder of the
country fully believes in prevention of pollution and reaffirms its commitment to minimize the
adverse impact of its processes on environment.
ICF shall Endeavour to:
1. Control pollution by monitoring and continually improving its processes and
activities.
2. Conserve resources such as energy, water and raw material and strive reduce their
consumption.
3. Minimize resource wastage by improving its processes and recycle such resources
wherever feasible economically.
4. Comply with relevant environmental legislations, regulations and other requirements.
5. Set time bound goals and objectives and provide adequate resources to achieve the
same.
Mission:
Innovations, improvements and developments have been the way of life at ICF.
Quality Policy:
1. To achieve and maintain excellence in quality, reliability and safety of our products.
2. To consistently meet or exceed customers expectation.
3. To strive for continual improvement in all areas to achieve leadership in the markets
we serve.
The Future:
ICF is completing its 55 years of service to the Nation. It has been planned to celebrate its
Golden Jubilee in a befitting manner, from a modest beginning of over 1100 coaches per year
and that to in more than 170 varieties. ICF can perhaps be compared with the best of coach
production facilities and still remains a pioneer in introducing new types of coaches. In the 151
years of Indian Railways, role of ICF in its 55 years is certainly a remarkable one and will
continue to be so in the years to come.

CHAPTER II

ANALYSIS AND
INTERPRETATION

2. DATA ANALYSIS AND INTERPRETATION

2.1 PERCENTAGE ANALYSIS
TABLE 2.1.1
AGE GROUP OF THE RESPONDENTS
AGE
<20 YRS
21-25 YRS
26-35 YRS
36-50 YRS
>50 YRS
TOTAL

NO.OF.RESPONDENTS
0
27
45
29
9
110

PERCENTAGE(%)
25
41
26
8
100

CHART 2.1.1
AGE GROUP OF THE RESPONDENTS

INFERENCE:
From the above table, it is inferred that, 41% of respondents belongs to 26-35 years, 26% of the
respondents belongs to 36-50 years,25 % of respondents belongs to 21-25 years , and 8% of the
respondents belongs to above 50 years, 0% of respondents belongs to less than 20 years
TABLE 2.1.2
GENDER OF THE RESPONDENTS
GENDER

NO OF
RESPONDENTS

PERCENTAGE(%)

MALE

74

67

FEMALE

36

33

TOTAL

110

100

CHART 2.1.2
GENDER OF THE RESPONDENTS

INFERENCE: From the above table it is inferred that out of 110 respondents ,67% were Male
and 33% were Female.

TABLE 2.1.3
EDUCATIONAL QUALIFICATION OF THE RESPONDENTS

EDUCATION

NO.OF.RESPONDENTS

PERCENTAGE(%)

DEGREE/DIPLOMA

65

60

POSTGRADUATE

39

35

OTHERS

110

100

TOTAL
CHART 2.1.3

EDUCATIONAL QUALIFICATION OF THE RESPONDENTS

INFERENCE: From the table ,it was inferred that 60% of respondents fall in the category of
Degree/Diploma,35% of respondents fall in the category of Post graduate, 5% of respondents fall
in the category of Others.

TABLE 2.1.4
YEARS OF SREVICE OF THE RESPONDENTS

YEARS OF SERVICE

NO.OF.RESPONDENTS

PERCENTAGE(%)

1-5 YRS

24

22

6-10 YRS

43

39

11-20 YRS

33

30

ABOVE 20 YRS

10

TOTAL

110

100

CHART 2.1.4

YEARS OF SREVICE OF THE RESPONDENTS

INFERENCE: From the above table it is inferred that 39% of respondents have 6-10 yrs
experience, 30% of respondents have 11-20 yrs experience, 22% of respondents have 1-5 yrs
experience,9% of respondents have above 20 yrs experience.
TABLE 2.1.5
MONTHLY INCOME OF THE RESPONDENTS

MONTHLY INCOME

NO.OF.RESPONDENTS

PERCENTAGE(%)

10000-20000

17

15.45

20001-30000

37

33.64

30001-40000

42

38.18

40001-50000

14

12.73

>50000

TOTAL

110

100

CHART 2.1.5

MONTHLY INCOME OF THE RESPONDENTS

INFERENCE: From the above table it was inferred that 38.18% of respondents are having
income 30001-40000/month, 33.64% of respondents are having income 20001-30000/month,
15.45% of respondents are having income 10000-20000/month, 12.73% of respondents are
having income 40001-50000/month and 0% of respondents having income above 50000/month.
TABLE 2.1.6
AWARENESS ABOUT VARIOUS WELFARE MEASURES OF THE ORGANISATION
AWARENESS OF
VARIOUS WELFARE
MEASURES

NO.OF.RESPONDENTS PERCENTAGE(%)

YES

80

72.73

NO

30

27.27

TOTAL

110

100

CHART 2.1.6
AWARENESS ABOUT VARIOUS WELFARE MEASURES OF THE ORGANISATION

INFERENCE: From the above table it is inferred that 72.73% were aware of various welfare
measures provided by the company and 27.27% were not aware of various welfare measures
provided by the company.

TABLE 2.1.7
RATING OF FACILITY BENEFITS
Facilities
Medical
Education
Housing
Traveling
Recreatio
n
Total

1
50
29
24
12

Percentag
e
(%)
45.45
26.36
21.82
10.91

13
110

11.82
100

CHART 2.1.7

2
39
50
28
13

percent
age(%)
35.45
45.45
25.45
11.82

Percentag
e ( %)
6.64
17.27
36.36
23.64

3
7
19
40
26

14
110

12.73
100

28 25.45
110 100

4
6
7
8
20

Percentag
e(%)
5.45
6.36
7.27
18.18

5
8
5
10
39

percentage
(%)
7.27
4.55
9.09
35.55

33
110

30
100

22
110

20
100

RATING OF FACILITY BENEFITS:

INFERENCE:
From this table it is inferred that 45.45% of the respondents rated medical facility as the first
most benefitted facility, 45.45% of the respondents rated educational facility as the second most
benefitted facility, 36.36% of the respondents rated housing facility as the third most benefitted
facility, 25.45% of the respondents rated recreation facility as the fourth most benefitted facility
and 35.45% of the respondents rated travelling facility as the fifth most benefitted facility.

TABLE 2.1.8
SATISFACTION LEVEL TOWARDS MEDICAL FACILITIES PROVIDED
MEDICAL
HIGHLY
FACILITIES
SATISFIED
ROUTINE
CHK UP
27
PERCENT(%)
24.55
FIRST AID
13
PERCENT(%)
11. 82
MEDICINE
SUPPLIED
18
PERCENT(%)
16.36
AMBULANCE
SERVICE
14

SATISFIED

NEUTRAL DISSATISFIED

HIGHLY
DISSATISFIED

TOTAL

56
50. 91
55
50

16
14. 55
32
29.09

7
6.36
4
3.63

4
3.63
6
5.45

110
100
110
100

60
54. 55

25
22. 73

3
2.72

4
3.63

110
100

54

32

110

PERCENT(%)

12. 73

49. 09

29. 09

4.54

4.54

CHART 2.1.8
SATISFACTION LEVEL TOWARDS MEDICAL FACILITIES PROVIDED

INFERENCE:
From the above table it is inferred that for routine check up 24.55 % of the respondents are
highly satisfied, 50.91 % of the respondents are satisfied, 14.55 % of the respondents are neutral,
6.36 % of the respondents are Dissatisfied and 3.63 % of the respondents are highly dissatisfied,
for First aid 11.82 % of the respondents are highly satisfied, 50 % of the respondents are
satisfied, 29.09% of the respondents are neutral, 3.63 % of the respondents are Dissatisfied and
5.45 % of the respondents are highly dissatisfied, for medicine supplied 16.36 % of the
respondents are highly satisfied, 54.55 % of the respondents are satisfied, 22.72 % of the
respondents are neutral, 2.72 % of the respondents are Dissatisfied and 3.63 % of the respondents
are highly dissatisfied, For Ambulance service 12.73 % of the respondents are highly satisfied,
49.09 % of the respondents are satisfied, 29.09 % of the respondents are neutral, 4.55 % of the
respondents are Dissatisfied and 4.55 % of the respondents are highly dissatisfied.

100

TABLE 2.1.9
OVERALL SATISFACTION TOWARCS MEDICAL FACILITIES PROVIDED
OVERALL
SATISFACTION
YES
NO
TOTAL

NO.OF
RESPONDENTS
90
20
110

PERCENTAGE(%)
81. 82
18. 18
100

CHART 2.1.9
OVERALL SATISFACTION TOWARDS MEDICAL FACILITIES PROVIDED

INFERENCE:
From the above table it is inferred that 81.82% of respondents are satisfied with the overall
medical facility provided and 18.18% of the respondents are not satisfied with the overall
medical facility.
TABLE 2.1.10 :SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES

EDUCATION
FACILITIES

HIGHLY
SATISFIED

SATISFIED NEUTRAL DISSATISFIED

HIGHLY
DISSATISFIED

TO

REIMBURSEMENT
OF TUTION FEE
PERCENT(%)
SCHOLARSHIP
PERCENT(%)

33
30
17
15.45

56
50. 91
57
51. 82

15
13. 64
29
26.36

5
4.54
6
5.45

1
0.90
1
0.90

110
100
110
100

EDUCATIONAL
LOAN
PERCENT(%)

13
11. 82

57
51. 82

28
25.45

10
9.09

2
1.81

110
100

CHART 2.1.10
SATISFACTION LEVEL TOWARDS EDUCATIONAL FACILITIES PROVIDED

INFERENCE:
From the above table it is inferred that Reimbursement of tuition fee 30 % of the respondents are
highly satisfied, 50.91 % of the respondents are satisfied, 13.64 % of the respondents are neutral,
4.54 % of the respondents are Dissatisfied and 0.90 % of the respondents are highly dissatisfied,

for scholarship 15.45 % of the respondents are highly satisfied, 51.82 % of the respondents are
satisfied, 26.36% of the respondents are neutral, 5.45% of the respondents are Dissatisfied and
0.90 % of the respondents are highly dissatisfied, for educational loan 11.82 % of the
respondents are highly satisfied, 51.82 % of the respondents are satisfied, 25.45% of the
respondents are neutral, 9.09 % of the respondents are Dissatisfied and 1.81% of the respondents
are highly dissatisfied.

TABLE 2.1.11
OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIES

SATISFIED
OVERALL

NO.OF.RESPONDENTS PERCENTAGE(%)

YES

97

88.18

NO

13

11. 82

TOTAL

110

100

CHART 2.1.11
OVERALL SATISFACTION TOWARDS EDUCATIONAL FACILITIES

INFERENCE:
From the above table it is inferred that 88.18% of respondents are satisfied with the overall
educational facility provided and 11.82% of the respondents are not satisfied with the overall
educational facility.
TABLE 2.1.12
SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES
CANTEEN
QUALITY OF
FOOD

HIGHLY
SATISFIED
17

SATISFIED NEUTRAL DISSATISFIED

66

17

HIGHLY
DISSATISFIED

TOTAL

110

PERCENT(%)
QUANTITY
OF FOOD
PERCENT(%)
PRICE
PERCENT(%)

15.45

60

15.45

4.54

4.54

100

14
12.73
17
15.45

63
57.27
60
54.55

27
24.55
26
23.64

6
5.45
6
5.45

0
0
1
0.9

110
100
110
100

CHART 2.1.12
SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES

INFERENCE:
From the above table it is inferred that for quality of food 15.45 % of the respondents are highly
satisfied, 60% of the respondents are satisfied, 15.45 % of the respondents are neutral, 4.54 % of
the respondents are Dissatisfied and 4.54 % of the respondents are highly dissatisfied, for
quantity of food 12.73 % of the respondents are highly satisfied, 57.27% of the respondents are
satisfied, 24.55% of the respondents are neutral, 5.45 % of the respondents are Dissatisfied and
0 % of the respondents are highly dissatisfied, for price of the food 15.45 % of the respondents
are highly satisfied, 54.54 % of the respondents are satisfied, 23.64 % of the respondents are
neutral, 5.45 % of the respondents are Dissatisfied and 0.90 % of the respondents are highly
dissatisfied.

TABLE 2.1.13
OVERALL SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES

OVERALL
SATISFACTION

NO.OF.RESPONDENTS

PERCENTAGE(%)

YES

87

79.09

NO

23

20. 91

TOTAL

10

100

CHART 2.1.13
OVERALL SATISFACTION LEVEL TOWARDS CANTEEN FACILITIES

INFERENCE:
From the above table it is inferred that 79.09% of respondents are satisfied with the overall
canteen facility provided and 20.91% of the respondents are not satisfied with the overall canteen
facility.
TABLE 2.1.14
PERSONS AVAILING HOUSING LOANS:
AVAILING HOUSING
LOAN

NO.OF.RESPONDENTS

PERCENTAGE(%)

YES

78

70. 91

NO

32

29. 09

TOTAL

110

100

CHART 2.1.14
PERSONS AVAILING HOUSING LOANS:

INFERENCE:
From the above table it is inferred that 70.91% of the respondents are availing housing loan and
29.09 % of the respondents are not availing housing loan.

TABLE 2.1.15
SATISFACTION TOWARDS HOUSING FACILITY:
SATISFIED
HOUSING

NO.OF.RESPONDENTS

PERCENTAGE(%)

YES

62

56.36

NO
TOTAL

48
110

43.64
100

CHART 2.1.15
SATISFACTION TOWARDS HOUSING FACILITY:

INFERENCE:
From the above table it is inferred that 56.36% of respondents are satisfied with the housing
facility provided and 43.64% of the respondents are not satisfied with the housing facility
provided.

TABLE 2.1.16
RECREATION FACILITY THAT VALUES MOST:

RECREATION
FACILITY
HOLIDAY
HOMES
CLUBS
SPORTS EVENTS

NO OF
RESPONDENTS

TOTAL

PERCENTAGE(%)

70
26
14

63. 64
23. 64
12.72

110

100

CHART 2.1.16
RECREATION FACILITY THAT VALUES MOST:

INFERENCE:
From the above table it is inferred that 63.64 % of the respondents values Holiday Homes as
beneficial,23.64% of the respondents values clubs as beneficial recreation and 12.73 % of the
respondents values sports events as a beneficial recreation .

TABLE 2.1.17 :RATING FOR INTRAMURAL FACILITIES

FACILITIES
DRINKING WATER

1
66

2
16

3
14

4
5

5
4

6
1

7
2

8
2

9
0

10
0

TOTAL
110

60.0
0

14.55 12.73 4.55

3.64

0.91

1.82

1.82

0.00

0.00

100

51

35

110

46.3
6

31.82 10.00 1.82

1.82

2.73

0.91

1.82

0.91

1.82

100

16

14

110

PERCENTAGE%

12
10.9
1

14.55 18.18 23.64 12.73 3.64

4.55

2.73

5.45

3.64

100

LATRINES&URINALS

12

110

PERCENTAGE%

4.55

10.91 18.18 22.73 13.64 13.64 4.55

8.18

0.00

3.64

100

SPITTOONS

14

16

110

PERCENTAGE%

4.55

5.45

12.73 13.64 10.91 10.00 13.64 7.27

7.27

14.55 100

LIGHTING

18

13

PERCENTAGE%

45
40.9
1

16.36 11.82 9.09

WASHING PLACE

12

PERCENTAGE%

4.55

6.36

6.36

CHANGING ROOMS

10

PERCENTAGE%

1.82

REST ROOMS

PERCENTAGE%
SEATING
ARRANGEMENTS
PERCENTAGE%
FIRST AID
APPLIANCES

11

20

20

26

25

15

12

11

110

11.82 1.82

4.55

0.91

0.91

1.82

100

18

20

10

110

10.91 16.36 17.27 18.18 9.09

6.36

4.55

100

10

17

14

13

110

9.09

2.73

4.55

8.18

9.09

15.45 24.55 12.73

11.82 100

10

20

19

PERCENTAGE%

2.73

6.36

4.55

5.45

7.27

9.09

8.18

18.18 20.91

17.27 100

CANTEEN

20
18.1
8

15

15

16

8.18

6.36

13.64 5.45

3.64

8.18

14.55 100

CHART 2.1.17
RATING FOR INTRAMURAL FACILITIES:

15

13.64 8.18

13

15

PERCENTAGE%

10

15

19

27

23

110

110

INFERENCE:
From this table it is inferred that 60% of the respondents rated first for Drinking water ,31.82 %
of the respondents rated second for seating arrangement,11.82 % of the respondents rated third
for lighting,18.18% of the respondents rated fourth for first aid appliances,13.64% of the
respondents rated fifth for latrines & urinals,13.64% of the respondents rated six
forcanteen,18.18% of the respondents rated seven for washing place,7.27% of the respondents
rated eight for spittoons,12.73% of the respondents rated nine for changing rooms and 17.27% of
the respondents rated ten for rest rooms.

TABLE 2.1.18

BENEFITS OF EMPLOYEE WELFARE

BENEFITS
CREATS
EFFICIENCY
PERCENTAGE(%)

TOTAL

58
52.72

30
27.27

5
4.54

7
6.36

10
9.09

110
100

29
26.36

44
40

19
17.27

12
10.90

6
5.45

110
100

34
30.90

38
34.54

24
21.81

10
9.09

4
3. 64

110
100

27

33

14

21

15

110

PERCENTAGE(%)

24. 55

30

12.72

19.09

13.63

100

PROMOTE
HEALTHY IR

28

22

27

23

10

110

PERCENTAGE(%)

25.45

20

24. 55

20.90

9.09

100

IMP PHY&
MENTAL HEALTH
PERCENTAGE(%)
INCREASE
STANDRD OF
LIVING
PERCENTAGE(%)
LOYALTY
TOWARDS THE
WORK

CHART 2.1.18
BENEFITS OF EMPLOYEE WELFARE

INFERENCE:
From this table it is inferred that for 52.73 % of respondents welfare creates efficiency towards
work,for 40% of the respondents welfare improves Physical and Mental health, for 24.55% of
the respondents welfare promotes healthy Industrial relationship, for 19.09% of the respondents
welfare creates Loyalty towards the work and for 4% of respondents welfare increases standard
of living.

TABLE 2.1.19

WELFARE PROVIDES MOTIVATION:

MOTIVATIONAL
FACTOR

NO.ON
RESPONDENTS

PERCENTAGE(%)

YES

72

65.45

NO

38

34.55

TOTAL

110

100

CHART 2.1.19
WELFARE PROVIDES MOTIVATION:

INFERENCE:
From the above table it is inferred that for 65.45% of respondents welfare act as a motivational
factor and for 34.55% of respondents welfare is not acting as a motivational factor

TABLE 2.1.20
FREQUENCY OF GETTING FEEDBACK:

FREQUENCY OF GETTING
FEEDBACK

NO.OF RESPONDENTS

PERCENTAGE(%)

OFTEN

20

18.18

OCCASIONALLY

74

67.27

NEVER

16

14.55

TOTAL

110

100

CHART 2.1.20
FREQUENCY OF GETTING FEEDBACK

INFERENCE:
From the above table it is inferred that 67.27% of respondents are occasionally asked for the
feedback about the welfare measures,18.18% of respondents are often asked for the feedback and
14.55 % of the respondents are never asked for the feedback.

TABLE 2.1.21
MODE OF DETERMINING WELFARE REQUIREMENTS:

DETERMINING THROUGH
OBSERVATION
SUGGESTIONS
PERFORMANCE
INTERVIEW
TOTAL

NO.OF.RESPONDENTS
20
44
37
9
110

PERCENTAGE(%)
18.18
40.00
33.64
8.18
100

2.1.21
MODE OF DETERMINING WELFARE REQUIREMENTS:

INFERENCE:
From the above table it is inferred that 18.18% the welfare requirement is determined by
observation, 40% the welfare requirement is determined by suggestion, 8.18% the welfare is
determined by interview and 33.64% the welfare requirement is determined by performance.

TABLE 2.1.22
SATISFACTION OF OVERALL WELFARE MEASURES:

SATISFIED
WITH OVERALL
WELFARE MEASURES
YES
NO
TOTAL

NO.OF.RESPONDENTS
72
38
110

PERCENTAGE(%)
65.45
34.55
100

CHART 2.1.22
SATISFACTION OF OVERALL
WELFARE MEASURES

INFERENCE: From the above table it is inferred that 65.45% of the respondents are satisfied
with overall welfare measures provided and 34.55% of the respondents are not satisfied with
overall welfare measures provided.

2.2 STATISTICAL ANALYSIS

2.2.1 WEIGHTED AVERAGE
AIM:
To find out the employees opinion towards rating the various Medical facilities
Table 2.2.1.1
Satisfaction level towards various Medical facilities
Medical
facilities

Highly
satisfied

satisfied

Neutral

Dissatisfied

Highly
Dissatisfied

Routine
checkup(X1)

27

56

16

First aid(X2)

13

55

32

Medicine
Supplied(X3)

18

60

25

Ambulance
service(X4)

14

54

32

Rank

Weight(W)

X1

WX1

X2

WX2

X3

WX3

X4

WX4

27

135

13

65

18

90

14

70

56

224

55

220

60

240

54

216

16

48

32

96

25

75

32

96

14

10

WX1=425

WX2=395

W=(5+4+3+2+1)=15
WEIGHTED AVERAGE=(WXi) / (W)

WX3=415

WX4=397

WEIGHTED AVERAGE=(WXi) / (W)

(Where i=1,2,3,4.)
W1=425/15=28.33
W2=395/15=26.33
W3=415/15=27.67
W4=397/15=26.47

MEDICAL FACILITIES

WEIGHTED
AVERAGE

RANK

Routine checkup

28.33

First aid

26.33

Medicine
Supplied

27.67

Ambulance service

26.47

CONCLUSION:
It is concluded that most of the respondents said that the company provides the best routine
check up facility to the respondents. weightage given fro routine check up is 28.33, ,weightage
given for Medicine supplied is 27.67 ,weightage given for ambulance service is 26.47 and
weightage given for first aid is 26.33

AIM:
To find out the employees opinion towards rating the various Educational facilities
Table 2.2.1.2
Satisfaction level towards various Educational facilities
Educational
facilities

Highly
satisfied

satisfied

Neutral

Dissatisfied

Highly
Dissatisfied

Reimbursement
of Tuition
Fee(X1)
Scholarship(X2)
Educational
loan (X3)

33

56

15

17
13

57
57

29
28

6
10

1
2

Rank

Weight(W)

X1

WX1

X2

WX2

X3

WX3

33

165

17

85

13

65

56

224

57

228

57

228

15

45

29

87

28

84

10

12

10

20

WX1=445

W=(5+4+3+2+1)=15
WEIGHTED AVERAGE=(WXi) / (W)
(Where i=1,2,3,4.)

WX2=413

WX3=399

WEIGHTED AVERAGE=(WXi) / (W)

W1=445/15=29.67
W2=413/15=27.53
W3=399/15=26.60
EDUCATIONAL
FACILITIES

WEIGHTED
AVERAGE

RANK

Reimbursement of Tuition Fee

29.67

Scholarship

27.53

Educational loan

26.60

CONCLUSION:
It can be concluded that most of the respondents are satisfied with the reimbursement of tuition
fee provided by the company.the weightage given for Reimbursement of tution fee is
29.67,weightage given for scholarship is 27.53 and thw weightage given for Educational loan is
26.60.

2.2.2 ONE WAY ANOVA

AIM: To find out the amount of variation within each of these samples ,relative to the amount of
variation between the samples regarding the rank assigned by the employees about various
facilities.
TABLE 2.2.2.1 RATING OF FACILITY BENEFITS
Facilities

Medical

50

39

Education for
children

29

50

19

Housing

24

28

40

10

Travelling

12

13

26

20

39

Recreation

13

14

28

33

22

TOTAL

128

144

120

74

84

HYPOTHESIS (H0): There is no difference in rank assigned by respondents for various

facilities.
HYPOTHESIS (H1): There is difference in rank assigned by respondents for various facilities.
T=Total of all the individual values of n items.
Here , T=550 and n=25, k=5
Correction factor=(T)2/n=(550*550)/25
=12,100
Total SS(sum of squares)=sum of squares of all the observations - (T)2/n
=Xij2-(T)2/n
SST=502+392+72+62+82+292+502+192+72+52+242+282+402+82+102+122+132+262+202+
392+132+142+282+332+222 -12100
=16702-12100
= 4602
SS BETWEEN=(Tj)2/nj --(T)2/n

= (128) 2/5+(144) 2/5+(120) 2/5+(74) 2/5+(84) 2/5

=3276.8+4147.2+2880+1095.2+1411.2
=12810.40 -12100
=710.4
SS WITHIN==Xij2 - (Tj)2/nj
= 16702-12810.40
= 3891.6
ONE WAY ANOVA TABLE
SOURCES
OF
VARIATION

SUM OF
SQUARES

BETWEEN
SAMPLES
WITHIN
SAMPLES
TOTAL

DEGREES
OF
FREEDOM
(k-1)
(5-1)=4

3891.6
4602

(n-k)
(25-5)=20
(n-1)
(25-1)=24

MEAN SQUARE

710.4/4=177.6

F-ratio

F-RATIO
(5% Flimit)

177.6/194.58
=0.9127

F(4,20)
=2.87

3891.6/20=194.58

At 5% level of significance,the tabulated value is 2.87

Calculated value =0.9127
Therefore ,
Calculated value(0.9127) < tabulated value(2.87)
Hence ,H0 is accepted and H1 is rejected.
CONCLUSION:
It was observed that there is no significant difference in rank assigned by respondents for various
Facilities.
AIM: To find out the amount of variation within each of these samples ,relative to the amount of
variation between the samples regarding the rank assigned by the employees about various
facilities.

TABLE 2.2.2.2 BENEFITS OF EMPLOYEE WELFARE

BENEFITS
Creates
efficiency
towards work
Improves
physical &
Mental health
Increases the
standard of
living
Loyalty
towards the
work
Promote
healthy
industrial
relationship

58

2
30

3
7

5
10

29

44

19

12

34

38

24

10

27

33

14

21

15

28

22

27

23

10

HYPOTHESIS (H0): There is no variation among the respondents in rating the benefits
HYPOTHESIS (H1): There is variation among the respondents in rating the benefits.
T=Total of all the individual values of n items.
Here , T=550 and n=25, k=5
Correction factor=(T)2/n=(550*550)/25
=12,100
Total SS(sum of squares)=sum of squares of all the observations - (T)2/n
=Xij2-(T)2/n
SST=582+292+342+272+282+302+442+382+332+222+52+192+242+142+272+72+122+102+212+
232+102+62+42+152+102 -12100
=16354-12100
= 4254

SS BETWEEN=(Tj)2/nj --(T)2/n
= (176) 2/5+(167) 2/5+(89) 2/5+(73) 2/5+(45) 2/5
=6195+5577.8+1584.2+1065.8+405-12100
=14828-12100
=2728
SS WITHIN==Xij2 - (Tj)2/nj
= 16354-14828
= 1526
ONE WAY ANOVA TABLE
SOURCES
OF
VARIATION

SUM OF
SQUARES

BETWEEN
SAMPLES
WITHIN
SAMPLES
TOTAL

DEGREES
OF
FREEDOM
(k-1)
(5-1)=4

1526
4254

(n-k)
(25-5)=20
(n-1)
(25-1)=24

MEAN SQUARE

2728/4= 682

F-ratio

F-RATIO
(5% Flimit)

682/76.3
=8.93

F(4,20)
=2.87

1526/20=76.3

At 5% level of significance,the tabulated value is 2.87

Calculated value =8.93
Therefore ,
Calculated value(8.93) > tabulated value(2.87)
Hence ,H0 is rejected and H1 is accepted.
CONCLUSION:
It was observed that there is variation among the respondents in rating the benefits.

CHAPTER III

SUMMARY
AND
CONCLUSION

3.1 FINDINGS OF THE STUDY

1) It was found that 0% of respondents belongs to less than 20 years ,25 % of respondents
belongs to 21-25 years,41% of respondents belongs to 26-35 years,26% of the respondents
belongs to 36-50 years and 8% of the respondents belongs to above 50 years.
2)67% were Male employees and 33% were Female employees.
3) 60% of respondents fall in the category of Degree/Diploma,35% of respondents fall in the
category of Post graduate, 5% of respondents fall in the category of Others.
4) 22% of respondents have 1-5 yrs experience, 39% of respondents have 6-10 yrs experience,
30% of respondents have 11-20 yrs experience, 9% of respondents have above yrs experience.
5) 15.45% of respondents are having income 10000-20000/month, 33.64% of respondents are
having income 20001-30000/month, 38.18% of respondents are having income 3000140000/month, 12.73% of respondents are having income 40001-50000/month and 0% of
respondents having income above 50000/month.
6) 72.73% were aware of various welfare measures provided by the company and 27.27% were
not aware of various welfare measures provided by the company.
7) 45.45% of the respondents rated medical facility as the first most benefitted facility, 45.45%
of the respondents rated educational facility as the second most benefitted facility, 36.36% of the
respondents rated housing facility as the third most benefitted facility, 25.45% of the respondents
rated recreation facility as the fourth most benefitted facility and 35.45% of the respondents rated
travelling facility as the fifth most benefitted facility
8) For routine check up 24.55 % of the respondents are highly satisfied, 50.91 % of the
respondents are satisfied, for First aid 11.82 % of the respondents are highly satisfied, for
medicine supplied 16.36 % of the respondents are highly satisfied,For Ambulance service 12.73
% of the respondents are highly satisfie
9)Most of the respondents are satisfied with over all medical facility provided.

10).For the Reimbursement of tuition fee 30 % of the respondents are highly satisfied, 50.91 %
of the respondents are satisfied, 13.64 % of the respondents are neutral, 4.54 % of the
respondents are Dissatisfied and 0.90 % of the respondents are highly dissatisfied, for

scholarship 15.45 % of the respondents are highly satisfied, 51.82 % of the respondents are
satisfied, 26.36% of the respondents are neutral, 5.45% of the respondents are Dissatisfied and
0.90 % of the respondents are highly dissatisfied, for educational loan 11.82 % of the
respondents are highly satisfied, 51.82 % of the respondents are satisfied, 25.45% of the
respondents are neutral, 9.09 % of the respondents are Dissatisfied and 1.81% of the respondents
are highly dissatisfied.
11) Most of the respondents are satisfied with over all Educational facility provided.
12) For quality of food 15.45 % of the respondents are highly satisfied, 60% of the respondents
are satisfied, 15.45 % of the respondents are neutral, 4.54 % of the respondents are Dissatisfied
and 4.54 % of the respondents are highly dissatisfied, for quantity of food 12.73 % of the
respondents are highly satisfied, 57.27% of the respondents are satisfied, 24.55% of the
respondents are neutral, 5.45 % of the respondents are Dissatisfied and 0 % of the respondents
are highly dissatisfied, for price of the food 15.45 % of the respondents are highly satisfied,
54.54 % of the respondents are satisfied, 23.64 % of the respondents are neutral, 5.45 % of the
respondents are Dissatisfied and 0.90 % of the respondents are highly dissatisfied.
13) Most of the respondents are satisfied with the overall canteen facility provided
14)56.36% of respondents are satisfied with the housing facility provided and 43.64% of the
respondents are not satisfied with the housing facility provided.
15) 63.64 % of the respondents values Holiday Homes as beneficial,23.64% of the respondents
values clubs as beneficial recreation and 12.73 % of the respondents values sports events as a
beneficial recreation .
16)60% of the respondents rated first for Drinking water ,31.82 % of the respondents rated
second for seating arrangement,11.82 % of the respondents rated third for lighting,18.18% of the
respondents rated fourth for first aid appliances,13.64% of the respondents rated fifth for latrines
& urinals,13.64% of the respondents rated six forcanteen,18.18% of the respondents rated seven
for washing place,7.27% of the respondents rated eight for spittoons,12.73% of the respondents
rated nine for changing rooms and 17.27% of the respondents rated ten for rest rooms.

17) For 52.73 % of respondents welfare creates efficiency towards work,for 40% of the
respondents welfare improves Physical and Mental health, for 24.55% of the respondents
welfare promotes healthy Industrial relationship, for 19.09% of the respondents welfare creates
Loyalty towards the work and for 4% of respondents welfare increases standard of living.

18)Most of the employees opined that welfare measures plays as a motivational factor.
19)67.27% of respondents are occasionally asked for the feedback about the welfare
measures,18.18% of respondents are often asked for the feedback and 14.55 % of the
respondents are never asked for the feedback.
20)18.18% the welfare requirement is determined by observation, 40% the welfare requirement
is determined by suggestion, 8.18% the welfare is determined by interview and 33.64% the
welfare requirement is determined by performance.

21) 65.45% of the respondents are satisfied with overall welfare measures provided and 34.55%
of the respondents are not satisfied with overall welfare measures provided.

3.2 SUGGESTIONS
1. The Management has to improve the quality and adequate items of the food which is one
of the most important basic amenities and it helps to satisfy the employees.
2. The Number of spittoons provided at the work place is not sufficient, so the company has
to increase the number of spittoons which keeps the environment clean.
3. Rest room facility has to be sufficiently provided.
4. Housing facility can be improved.
5. Adequate number of first aid appliances has to be provided.

3.3 CONCLUSION
Employee welfare measures are advocated to maintain a strengthen manpower both
physically and mentally. The study of various welfare measures brings in to light that the present
measures taken by the company. The improvement in working condition are suggested to
improve effectiveness of the employee welfares measures like canteen facility, drinking water,
spittoons, rest rooms and housing facilities which in turn would build the morale and increase
the productivity of the employees .

BIBLIOGRAPHY

BOOKS REFERENCES:
1. Ganasekaran.P, 1ST Edition, 2008, Labour Laws, Aruma Pathippagam, Page No: 46-59.

2. Kothari C.R, 2ND Edition, 2004, Research Methodology Methods and techniques, New
age international (P) Ltd, Page No: 1-7.

3. Punekar.S.D, 12TH Edition, 1999, Labour Trade Unionism and Industrial Relations,
Himalaya Publishing House, Page No. 51-60.

WEBSITE REFERENCES:
www.google.com
www.wikipiedia.com
www.educationplus.com
www.scribd.com
CORPORATE REFERENCES:
www.icf.gov.in

APPENDIX

QUESTIONNAIRE
A STUDY ON EMPLOYEE WELFARE MEASURESIN
INTEGRAL COACH FACTORY-CHENNAI
Dear Sir /Madam,
I am M.Thamarai selvi ; As a part of my curriculum I am doing my summer project on the title
Effectiveness of Employee welfare measures in your organization .I would be grateful if you
kindly spare your precious time to answer the queries.
1. Name:
2. Age:
a) Below 20years

b) 20-25years

c) 26-35years

d) 36-50years

e) Above 50 years

3. Gender:
a)Male

b)Female

4. Educational qualification:
a) Degree /Diploma
b) Post graduate
specify_____________________

c) other

5. Designation: ________________________________
6. Years of service:
a) 1-5 years

b)6-10 years

c)11-20 years

d)Above 20 years

7. Monthly Income:
a) 10000-20000

b) 20001-30000 c) 30001-40000

d) 40001-50000

8) Are you aware of various welfare measures provided by ICF?

a) Yes

b) No

8.1) what are all the Welfare measures you aware of?

e) 50001 & Above

______________________________________________________________________________
9) Rank the following facility that benefits you the most?
Facilities
Medical
Education for
children
Housing
Travelling
Recreation

10) Rate the satisfaction level towards Medical facilities provided by ICF
Medical
facilities
Routine
checkup
First aid
Medicine
Supplied
Ambulance
service

Highly
satisfied

satisfied

Neutral

Dissatisfied

Highly
Dissatisfied

11) Are you satisfied with overall Medical facilities provided by the company?
a) Yes

b) No

12) Rate the satisfaction level towards Educational facilities provided by ICF
Educational
Highly
facilities
satisfied
Reimbursement
of Tuition Fee
Scholarship
Educational
loan

satisfied

Neutral

Dissatisfied

13) Are you satisfied with overall Educational facilities provided by the company?

Highly
Dissatisfied

a) Yes

b) No

14) Rate the satisfaction level towards Canteen facility provided by ICF
Canteen
facilities
Quality of
food
Quantity of
food
Price

Highly
satisfied

satisfied

Neutral

Dissatisfied

15) Are you satisfied with overall Canteen facilities provided by the company?
a) Yes

b)No

16) Are you provided with the Housing Loans?

a) Yes

b) No

17) Are you satisfied with the housing facility provided?

a) Yes

b) No

18) What is the eligibility for availing housing facility?

______________________________________

19) Which recreation facility values/Benefits you the most?

a)Holiday Homes
b) Clubs
c) Sports Events

Highly
Dissatisfied

20) Rank the following Intramural facilities in accordance to your satisfaction level.
Facilities

10

Drinking
water
Seating
arrangement
First aid
appliances
Latrines &
Urinals
Spittoons
Lighting
Washing
Place
Changing
rooms
Rest rooms
Canteen

21) According to your perception please rate the following benefits of employee welfare
BENEFITS
Creates
efficiency
towards work
Improves
physical &
Mental health
Increases the
standard of
living
Loyalty
towards the
work
Promote
healthy
industrial
relationship

22) Does welfare benefits provided by the organization plays as a motivational factor?
a) Yes

b) No

23) How often does the organization get feedback from you towards the welfare measures?
a) Often b) Occasionally c) Never
24) How does the company determine your welfare requirements?
a) Through Observations

b) Through Suggestions

c) Through Performance

d) Through Interview
25) Are you satisfied with the overall welfare measures provided by the organization?
a) Yes

b) No

25.1) If no, why__________________________________________________________

26) Do you have any suggestions to improve the current welfare measures?
If so, kindly give your suggestion_______________________________________________
__________________________________________________________________________
__________________________________________________________________________