Keenan Hancock

Goals: You must complete four (4) computer malfunction exercises to obtain full credit.
You will troubleshoot the malfunctioning computer to identify and resolve boot errors,
using the troubleshooting techniques you have learned this semester. You will identify
the Cause and provide a resolution to each error in addition state whether it is a Boot
Error, Startup Error, or Operating System Load Error. This will be done in the
following manner:
1. There are three (3) malfunctions listed with several symptoms. The listed
symptoms are related to one malfunction area only.
2. Review each symptom and list the Probable Cause and Suggested Solution in
the table below.
3. Type your response for each Probable Cause and Suggested Solution in
the appropriate column in bullet format in the table on the following page.
The numbers you see in each table row Cell indicate the total Probable
Causes and Suggested Solution.
4. To provide you with a direction, the first malfunction has been completed for you
with two symptoms, probable cause, and suggested solution. Complete the
remaining parts of Boot Error and 2 remaining booting errors.

Symptoms

Probable Cause

Suggested
Solution

Type of Error:
Boot Error
Invalid boot or nonsystem disk error

1. A floppy or CDROM that isnt

bootable is in
the bootable
drive.
2. The system
BIOS or CMOS
isnt configured
properly to
boot to the
hard disk.
3. Remove disk
and other
media
4. Invalid system
disk
5. Check boot
path

Bad or missing
Command
interpreter.

1. The
command.com,
msdos.sys,
io.sys, or
drvspace file
was deleted,
was renamed,
or has become
corrupt.
2. Incorrect boot
order
3. Corrupt MBR
4. Incorrect boot
path

1. Check that
there isnt a
disk in the
floppy or CDROM drove.
2. Verify that
system BIOS or
CMOS bootorder settings
are correct.
3. Check if
invalid media
type
4. Remove non
system disks
5. Boot into
recovery
console

Boot the
computer by using
a boot disk.
Replace the
missing or corrupt
file.
F8 in startup and
repair
Repair bootmgr
Repair bcd
Boot into recovery
console

Type of Error: OS
Load Error
Failure to start GUI.

Type of Error: OS
Load Error
Windows Protection
Error-illegal
operation.

Symptoms
Type of Error: Start
up error
Inaccessible boot
device.

Type of Error: Boot

Error
User-modified
settings cause
improper operation
at startup.
Type of Error: Start
up Error
Device/service has
failed to start;
Device/program in
Registry not found.

1. Driver error

1. Virtual Device
fails to load or
unload
2. Outdated
device driver

Probable Cause

1.

Missing
Operation Files
2. Invalid
system disk
3.
Disk Boot
Failure
4. Incorrect Boot
order

1. Check Event
Viewer, Update
drivers

1.

Update
drivers
2. Reinstall
drivers
3. Launch in
recovery
console
4. Check services
running and
Event viewer
Suggested Solution

1. Use
bootcfg/rebuild
2. boot into recovery
console
3 Check boot order
4. Check boot path

1. Incorrect Boot
order

1. Check boot
order

1. Service or
driver failed
during startup

1.

View Event
viewer for
details
2. Disable the

service

Type of Error: Start

up Error
NTLDR is missing, or
Couldnt find NTLDR.

Type of Error: OS
Load Error
Application install,
start, or load failure.

Question 1:
When would you use
the Recovery
Console?

Question 2:

1. NTLDR is
Missing
2. BootMGR is
missing
3.
NTLDR is
compressed
4.
Non-system
Disk error
5.
Invalid
system disk
6.
Disk boot
failure
7.
Disk read
error
8. Removed disk
or other medit

1. Check Boot
order
2. Boot to
recovery
console

1. Corrupt Files

1. System
Restore
2. Re-install
3. Restart
Computer

1. Correct Boot
Problems
2. Manage Files
And drives
3.
Enable and
Disable
services
4. Repair the
Master boot
record

When would you use

the System Recovery
Options menu?

1.

To repair
missing or
corrupt system
files
2. Diagnose or
repair windows
errors at startup.

Question 3.
What is the difference
between ERD and ASR?

Note: Both will help

you from a system
failure.

1. ERD is for
windows 2000.
ASR is for
windows xp.
2.
ASR is
automated
system recovery.
3. ASR does not
recover user
data.