BSB60407 Advanced Diploma of Management

Queensford College

COMPLETE ASSESSMENT DOCUMENT

BSB60407 Advanced Diploma of Management
BSBINMN601A Manage knowledge and information

The following assessments are to be

(a) completed and

(b) submitted

in accordance with the associated

STANDARD INSTRUCTIONS
ASSESSMENT COVER SHEET

BSBINM601A Manage knowledge and information

BSB60407 Advanced Diploma of Management

Queensford College

To obtain the qualification of BSBINM601A Manage knowledge and information, the skills and
knowledge required are summed as;

Skills

analytical skills to identify improvement opportunities in relation to the

services/products delivered internally or concepts/ideas in area of expertise
communication and consultation skills to ensure all relevant groups and individuals
are advised of what is occurring and are provided with an opportunity for input
quantitative and qualitative research skills to locate and review relevant data and
information
technology skills to consider various software and hardware options for storing and
accessing data and information.

Knowledge

new technologies and their suitability to knowledge and information management

risk management.

BSBINM601A Manage knowledge and information

BSB60407 Advanced Diploma of Management

Queensford College

Assessment Part A. Case study. Obtain information

Performance objective
The candidate will demonstrate the skills and knowledge required to obtain information
relevant to business issues.
Specifications
You must provide:
One report listing the document names as evidence that you have chosen an
organisation and have obtained the background information on it.
Your assessor will be looking for:
A short report including all information identified in the procedure
Assessment description
The candidate will identify an organisation which will be the subject of research. The
candidate will undertake sufficient research to ensure all required background material is
available and then write a brief report to confirm they meet the requirements.
Procedure
1. Choose an organisation, either an actual or a fictitious one, for which you have
access to relevant documents.
2. Confirm that you have access to all of the following information in relation to that
organisation:
Strategic and business planning documents
Job descriptions of key personnel
Human Resource policy
Human Resource procedures
Business Performance data
Complaints policy
Staff and Customer feedback
3. List the above items and then the name of the file or other means of identification
of the information.
4. Address the following points to ensure you have all the necessary background
information:

Review the information you have gathered

Identify, define and analyse the business problems and issues
Identify what information you will require to provide to the CEO and
Board of Directors to allow them to make a decision on your
recommendations
Investigate the information you have gathered. How do know that
the information you are gathering is reliable?
Check the information and ensure that the information you select
to use is not contradictory or ambiguous.
How will you obtain anecdotal and other information not held in
formal networks of the organisation?

Adjustment for distance-based learners

No changes are required.

BSBINM601A Manage knowledge and information

BSB60407 Advanced Diploma of Management

Queensford College

Assessment Part B. Case study. Analyse information and knowledge

Performance objective
The candidate will demonstrate the skills and knowledge required to analyse information
and knowledge.
Specifications
You must present written responses to each of the questions listed in Procedure.
Your assessor will be looking for evidence of:
knowledge of new technologies and their suitability to knowledge and information
management
analytical skills to identify improvement opportunities in relation to the
services/products delivered internally or concepts/ideas in area of expertise
Assessment description
Using the scenario information you have chosen, the candidate will undertake a detailed
analysis to identify relevant information and knowledge.
Procedure
1. Review the information you collected in Assessment part A.
2. Consider all of the following questions prior to writing any responses. The questions
are:
What are your objectives in conducting your analysis of the information
gathered?
Describe the patterns or trends emerging? Why do you think these are
occurring and what has been the result?
If appropriate, use statistical analysis to assist in your interpretation.
Have you conducted a What if Analysis on the information? What was
the outcome?
How have you ensured that your analysis has been conducted using a
logical approach to the evaluation and conclusions drawn by you.
How would you adjust any information collection systems currently in
place?
3. Provide a written response to each question.

BSBINM601A Manage knowledge and information

BSB60407 Advanced Diploma of Management

Queensford College

Assessment Part C. Case study. Decisions on business issues

Performance objective
The candidate will demonstrate the skills and knowledge required to take decisions on
business issues identified.
Specifications
You must present written responses to each of the questions listed in Procedure.
Your assessor will be looking for evidence of:
knowledge of new technologies and their suitability to knowledge and
information management
risk management
quantitative and qualitative research skills to locate and review relevant data
and information
technology skills to consider various software and hardware options for storing
and accessing data and information.
Assessment description
Using the scenario information you have chosen, the candidate will conduct an
implementation review. The candidate will then consult with a union representative and
General Manager to receive input and develop a revised communication plan. The
candidate will action the revised plan by delivering a 1520 minute information session
to employees. Finally, the candidate will consider making final revisions to the
communications plan and overall project plan and seek approval from the General
Manager.
Procedure
1. Review the information you collected in Assessment part A.
2. Consider all of the following questions prior to writing any responses. The
questions are:
Do you have enough information to make valid, credible and reliable
recommendations to the CEO and Board of Directors? How do you know
that you have sufficient information and that it is valid and reliable?
Document your recommendations one must include the use of an
information system to capture future information relevant to this project.
What risk management plans have you put in place to determine
acceptable courses of action?
What quantitative methods did you use to assist your decision-making?
With whom would you consult when making decisions about information to
use?
How have you ensured that any decisions taken on information use are
within the appropriate authority of the decision maker?
Explain how your recommendations are in line with the organisational
objectives, values and standards of the organisation you have
researched?
3. Provide a written response to each question.

BSBINM601A Manage knowledge and information

BSB60407 Advanced Diploma of Management

Queensford College

Assessment Part D Case study. Communication

Performance objective
The candidate will demonstrate the skills and knowledge required to disseminate
information to the organisation.

Specifications
You must submit a report in the appropriate format (written report, presentation,
workshop etc).
Your assessor will be looking to
Ensure advice/information needs are documented and are specific to location,
format and time line requirements
Check that document information and update databases regularly
Check that the design and test systems meet information requirements of
decision makers
Ensure information is up-to-date, accurate, relevant and sufficient for the
recipient
Develop communication plans and disseminate information
Adhere to confidentiality/privacy policies in the transmission/release of
information/advice
Review and update communication plans regularly
Utilise technology which provides optimum efficiency and quality
Maintain corporate knowledge and ensure security
Assessment description
Using the scenario information supplied, the candidate will describe the current status of
the organisations information and knowledge systems and recommendations for
changes.
Procedure
1. Review the information you collected in Assessment part A.
2. Consider all of the following issues as part of compiling your report. The issues are:
Detail how you will update information to the CEO and Board of Directors, if
there are changes before the decision is made.
Check your report a final time before submission to ensure the information is
up-to-date, accurate, relevant and sufficient. Make changes as necessary.
How would you recommend, if asked by the CEO and Board of Directors, that
information on this decision be communicated to stakeholders?
How would you recommend, if asked by the CEO and Board of Directors, how
this form of communication of information to the stakeholders will maintain the
confidentiality and be unavailable to the organisations competitors?
How would you recommend, if asked by the CEO and Board of Directors, that
information be reviewed and updated regularly?
How would you recommend, if asked by the CEO and Board of Directors, that
technology be used to provide the utmost efficiency and quality?
How would you recommend, if asked by the CEO and Board of Directors, that
corporate knowledge be protected and held securely?
3. Prepare your information for reporting.
4. Deliver the report.

BSBINM601A Manage knowledge and information