009 11397 R14.0 - Maintenance Manual

A Publication of
NEC PHILIPS Unified Solutions Nederland B.V.

HILVERSUM, THE NETHERLANDS
Order No :
3522 009 11397
Date
September 2007
Great care has been taken to ensure that the information

contained in this handbook is accurate and complete.
Should any errors or omissions be discovered or should any users
wish to make suggestions for improving this handbook, they are
invited to send the relevant details to:
NEC PHILIPS Unified Solutions Nederland B.V.
P.O. BOX 32
1200 JD HILVERSUM
THE NETHERLANDS
NEC PHILIPS Unified Solutions Nederland B.V. 2007.

All rights are reserved. Reproduction in whole or in part is
prohibited without the written consent of the copyright owner. All
brand names and product names in this document are trademarks
or registered trademarks of their respective companies.
PREFACE
This manual is valid for the SOPHO 2000 IPS telephone system.
In this manual the term NEAX 2000 IPS or NEAX PBX telephone system represents the
SOPHO 2000 IPS system.
This book might refer to products not included in the SOPHO portfolio.
Certain items in this manual do not apply to the European market.
In case of doubt, please contact your supplier.
LIST OF TERMS
Abbr. NEC Description
NEC
(Trunk) Route Restriction Class
AIMWorX
Authorization Code
Background music (feature)
Abbr. PBC Description / Remarks

PBC
TRFC
Boss/Secretary dialing
Broker's call
Busy in/busy out - ACD
Class of Service
Coin lines
Consecutive Speed Dialing
Consultation hold
Development table
Dial conversion
Dynamic Dial Pad
Executive calling
Ground Start
Hearing Aid Compatibility
Home side trunk
User side
trunk
Legacy
Location number
Loop Start
Mate side trunk
Network
side trunk
MATWorX
Multi line terminal
Multiple Call Forwarding
My Line
Nailed down connection (data)
Night Connection - fixed
Night connection - fixed
Night Connection - flexible
Office Code
PLE
CLID
One touch key

OpenWorX
Operator
Party lines
Peer to peer
Pilot number
Preset dialing
Prime Line
Restriction Class
Route Advance
Route Pattern
Save and Repeat
Secondary appearance
ii
TRFC
LNR
Traffic Class
SMDR & CTI based management platform
PID code
When phone is idle, user can have
background music on speaker
Executive/Secretary
Shuttle : alternate between 2 parties
occupying one line
Group - Absent/Present switching
Facility Class Mark (sometimes traffic class)
Common number can be speed dial,
individual choice dialed manually
Enquiry
Analysis tree : table within numbering plan
Conversion from pulse to DTMF
Pressing numeric keys grabs a line as well.
VIP status assigned to a station.
Earth calling : analog trunk protocol
Voice volume control on terminals
For ISDN trunks
TDM based equipment (non IP)
Division based on capabilities or priorities in
the IP system
Subscriber signalling e.g. an ATU-SS
For ISDN trunks
Operational Maintenance interface tool
SOPHO Set / ErgoLine : digital terminal with
soft key assignment possible
Multi hop (maximum 5 hops allowed)
Users own station number.
Fixed connection between two data
adapters.
Permanent Line Extension
Permanent Line Extension
CF on night extension
Cluster Identity used for Open Numbering
Plans
Dterm keys, work (and programmed) like
speed dial function
CTI Application platform
PSTN operator / provider
Peer to peer : one to one relation on
functional level
Group number
En-block dialing : prepare number and send
it in one go (versus overlap dialing)
Seized line (trunk line or extension) when
going off-hook (or speaker)
Traffic Class
Alternative routing when trunk(s) busy
Tree : part of the number analysis table
Last Number Redial
park position / sub line

NEC
Single line terminal
Software Line Appearance
Split Call Forwarding
Stack Dial
Stack Dial
Station
Station Class
Sub Line
Tenant
Trunk Route
Voice Call
Whisper page
Account Code (Client Billing Code)
Authorization Code Facility
AC
ACF
ADF
ALM DSPP (External) Alarm Display Panel
ANI
Automatic Number Identification
ANS
AOC
AP
AP
ATND
AttCon
BATTM
BGM
BHCA
BK
BSY
BT
CAMA
CAS
CAT
CCIS
CCT
CF-D
Answer
Advice of charge
Application Card
Analog Port
Attendant
Attendant console
Battery Module
Back Ground Music service
Busy Hour Call Attempts
Black
Busy
Busy Tone
Centralized Message Accounting
Centralized Attendant Service
Customer Administration terminal
Common Channel Interoffice
Signalling
Common Control Switching
arrangement
CCIS Trunk
Call Forwarding - Destination
CFT
CIC
Conference trunk
Circuit Identification Code
CID
CIR
CIS
CM
CNP
CO
COT
CPN
CPN
CPU
CRD
CS
CSU
DAT
Call ID Display
Caller ID Receiver
Call Information System
Command
Closed Numbering Plan
Central Office
Central Office Trunk
Calling Party Number
Calling Party Number
Central Processing Unit
Call Redirect
Cell Station
CCSA

PBC
LNNR
Analog Phone
Virtual Extension
Separate CF for internal and external calls.
Last Number/Number Repetition
Outgoing calling list (5 entries)
Redial List : maximum 5 numbers
Extension /
DNR
FCM
Facility Class Mark
Lines on the stations, other then the prime
line
Analysis group : multi company on one PBX
Route
PID
Announcement without 3rd party hearing it.

Password integrated dialing
OAI related.
OAI related.
Caller subscriber number coming in with MF
signaling on T1 trunks
Operator console
A standard related to 911 service

Dterm used as programming device for PBX
Comparable to IMP
Customer specific leased lines/network, US
only
Call Forwarding Destination : no
preparation on originator necessary.
Trunk channel ID for virtual IP trunk
channels (Line number)
See Commands Manual
ISDN calling party number
Digital Announcement Trunk

iii

NEC

PBC
DBM
DCH
DD key
DDD
DDI
DDOVR
DeskCon
DID calls
D-Channel Handler
Do not Disturb Key
Direct Distance Dialing
Direct Digital interface
Do not Disturb Override
Desk Console
Direct Inward Dialing calls
DISA
DIT
Direct Inward System Access

DID trunk / Direct Inward Termination PLE
DLC
DM
DMS
DNIS
DOD
Digital Line Circuit

Distributed Module
Distributed Module Small
Dialed number Identification Service
Direct Outward Dialing
DDO
DP
DPC
DPC
DRS
(Rotary) Dial Pulse

Data Port Controller
Destination Point Code
Device Registration Server
DS
DSS/BLF
Differential Services (DiffServ)

Direct Station Select / Busy Lamp
Field
Device Server WorX
Dial Tone
Data Terminal Equipment
Digital (or IP) terminal
Digital Tone Generator
Digital Trunk Interface
Forced Account Code
Federal Communications
Commission
Floppy Disk
Forwarded - All calls
Forwarded - Busy
Forwarded - No answer
Frame Ground
Feature Group D format
Free Location Facility
DSW
DT
DTE
Dterm
DTG
DTI
FAC
FCC
FD
FDA
FDB
FDN
FG
FGD
FLF
FP
FX
HDT
HWT
ICH
ICI
ICM
IEC
ILC
IP
IPM
IPS
IPT
IPX
IVS
iv
Commands Manual - AP00 card
Firmware Processor
Foreign Exchange
Hold Tone
howler tone
ISDN channel handler
Incoming Call Identification
Intercom
International Electro-technical
Commission
ISDN line card
Internet Protocol
Indications per minute
Internet Protocol Server
IP trunk
Internet Protocol eXchange
Integrated Voice Server
T1/E1 interface to public network

SV
DDI
SuperVisor / Operator Console

Direct dialing in : not for FX and WATS
trunk (USA only)
Remote access to system
Permanent Line Extension(s) : for limited
direct inward dialing: 1/more trunk(s) related
to 1 station
For Dterm, Attendant and Desk Console.
Direct Dialing Out : setting up external calls

without attendant assistance
Pulse dialing
Kind of Cluster ID; for terminating office
Compare with Gatekeeper function:
registering endpoints
For Dterm assistant software
Dterm
Desktop Telephone (analog or digital)
American regulation office
Signalling format for ANI.

OIA related, Desksharing look-a-like.
NOT available for IPS 2000
Compare with PMC
Specific part of PSTN; US only
Alarm tone
IP
Internet Protocol
For flashing lamps / LEDs

NEC

PBC
KF
Key Feauture (registration)
KTF
LAN
LCR
Key Transfer Facility

Local Area Network
Least Cost Routing
LAN
LCCR
LDN
LDT
LEN
Listed Directory Number

Loop Dial trunk
Line Equipment Number
EHWA
LT
MAT
Line/Trunk
Maintenance Administration Terminal OMM
MB
Make Busy
MCI
MEM
MFG
MFR
MIB
MIC
MIS
MJ
MLDT
MN
MOC
MP
MRF
MSF
MSG
NEAX
NS
NTF
NTS
OAI
ODT
ODT
ONP
OPC
OPR
PAD
Message Center Interface

Main Memory
SETOUT
MF receiver / MFC receiver/sender

management Information Base
Microphone
management Information System
Major (alarm)
Melody Trunk
Minor (alarm)
PBR
PBSND
PC
PCK
PFT
PIM
Main Processor
Mode Reset Facility
Mode Set Feature
Message
NEC PBX
Network Station
Number Transfer Facility
Night Transfer Station
Open Application Interface
OD Trunk
Outband Dialing Trunk
Open Numbering Plan
Origional Point Code
Operator
(IP) Packet Assembler /
Disassembler
Push Button Receiver
Push Button Sender
Point Code
Pickup
Power Failure Transfer
Port Interface Module
PLO
PMS
Phase Locked Oscillator

Property Management System
PN
PNA
PPS
PROTIMS
PRT
PS
PS
QoS
Part Number
Phone line Network Alliance
Pulses per second
ISDN primary rate interface trunk
Personal Station
Portable Station
Quality of Service
Key systems are operating directly on

outside lines.
OAI related.
Local Area Network
Least cost call routing : number analysis
development manner
Equipment hardware Address : PIM nbr (0 ~

7)+ Port nbr (00 ~ 63) LEN = (000 ~ 763)
Operation Maintenance module : PC
needed in terminals mode
Set to Out Of Service : Out of Service / Not
installed situation for reset or maintenance
Interface for Voice Mail system
Microphone or its key
OM terminal window, part of MATWorX

Compare with CPU
OAI related.
OAI related.
SOPHO
OAI related.
Night Extension
CTI interface
2/4 wire E&M
Kind of Cluster ID; for originating office

Attendant
Used for TDM / IP translation
DTMF receiver
DTMF sender
Shelf : comparable with CSM and PM

shelves
PMS
Property Management System (in hotel

environments)
For example PN-8DLCC board
Used in pulse dialing
Proprietary protocol, used for building CCIS
NEC wireless system

NEC
RAS
RBT
RC
REN
RLS
ROT
RPIM
RSC
RST
RTP
SCF
SDT
SLT
SMDR
SMFN
SMFR
SOC
SP
SPID
SPN
SSFM
SSFR
SST
STA
STN
TAH
TAS
TCF
TCM
TDM
TDS
TDSW
TIC
TMF
TMSF
TNT
TRF
TSW
UAP
UCD
UNP
USOC
VC
VCT
VDSL
VM
VOIP
WAN
WATS
WCS
WH
WU
ZT
vi

PBC
Registration Admission Status

Ringback Tone
Room Cutoff
Ring Equivalence Number
Release
Reorder Tone
Remote PIM
Route restriction Class
Restricted
Real Time Protocol
Switch Control Facility
Special Dial Tone
Single Line Telephone
Station Message Detail Recording
FDCR
Status Monitor Facility (Notification)
Status Monitor Facility (Request)
System on chip
Soft Phone
Service Profile ID (ISDN)
BSP-ID
Special Part Number
Service Set facility Monitor
Service Set Facility Request
Service Set Tone
Station
Station
Trunk Appearance Hold
Trunk Answer Any Station
Terminal Control Facility
(Deluxe) Travelling Class Mark
Time division multiplexing
Time division switching
Time Division Switch
(Individual) Trunk identification Code
Terminal Multi-information transfer
Facility
(Terminal) Mode Set Facility
Tone/Music source interface
Transfer
Time Switched
User Application Processor
Uniform Call Distribution
Uniform Numbering Plan
User Service Order Code
Voice Compression
Voice CODEC circuit card
Very high data rate Digital Subscriber
Line
Voice Mail
Voice over IP
VOIP
Wide Area Network
WAN
Wide Area Telephone Service
Wireless Communication System
White
Wake up
Zone Transceiver
Registration Admission Status
OAI related.
Analog telephone
Full Detailed Call Recording
OAI related.
Basic Service Profile ID (ISDN)

OAI related.
OAI related.
Pickup incoming calls in night mode

OAI related.
Line numbers of trunk lines

OAI related.
OAI related.
Basic ACD. Distribution of calls based on

longest idle.
(Network) numbering plan
Other word for REN
Voice over IP
Wide Area Network
Specific part of PSTN, US only
"Analog DECT"
For Wireless system
Dterm icon
Meaning
Hold
Transfer
Speaker
Answer
Redial
Conf(erence)
Recall
Feature
MIC
Message
Directory
-/+
Help
Exit
vii
viii
NEAX 2000 IPS

Maintenance Manual
TABLE OF CONTENTS
INTRODUCTION ..................................................................................................................
PURPOSE ....................................................................................................................
OUTLINE OF THIS MANUAL ......................................................................................
TERMS IN THIS MANUAL ...........................................................................................
1
1
1
2
PBX System Designation ...................................................................................................

Terminal Name ....................................................................................................................
2
2
REFERENCE MANUAL ...............................................................................................

PRECAUTIONS ...........................................................................................................
3
4
System Data Backup ..........................................................................................................
CHAPTER 1 MAINTENANCE SERVICE FEATURES .......................................................

HOW TO READ THIS CHAPTER ................................................................................
OFFICE DATA CONVERSION ....................................................................................
LEN ASSIGNMENT BY CM14 .....................................................................................
FAULT MESSAGE .......................................................................................................
5
6
7
8
10
General Description ............................................................................................................

Service Conditions .............................................................................................................
Programming Procedure ....................................................................................................
Operating Procedure ..........................................................................................................
10
11
12
23
STATION LINE STATUS DISPLAY .............................................................................
35

35
35
35
35
BATTERY RELEASE CONTROL ................................................................................
37

37
37
37
38
DIAGNOSTICS .............................................................................................................
39

39
39
40
40
BATTERY REPLACEMENT ........................................................................................

FAULT REPORT SCHEDULING .................................................................................
47
48
48
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TABLE OF CONTENTS
48
49
50
REMOTE MAT .............................................................................................................
51

51
52
54
55
CENTRALIZED MAT ...................................................................................................
56

56
57
59
63
MP PROGRAM DOWNLOAD (FTP) ............................................................................
64

64
64
64
82
ONLINE MP-FP COMMAND OUTPUT ........................................................................
83

83
83
86
VoIP LOG COLLECTION ............................................................................................
89
General Description ............................................................................................................ 89

Service Conditions ............................................................................................................. 91
Programming Procedure .................................................................................................... 100
QoS DISPLAY ON DtermIP .......................................................................................... 105

STATION SERVICE STATUS DISPLAY ..................................................................... 107

PING COMMAND ......................................................................................................... 112

ii
112
112
116
116
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TABLE OF CONTENTS
CHAPTER 2 TROUBLESHOOTING .................................................................................. 117
PRECAUTIONS ........................................................................................................... 118
Static Electricity Guard ......................................................................................................
Procedure for Unplugging/Plugging Circuit Cards .........................................................
Turning Power ON ..............................................................................................................
Turning Power OFF ............................................................................................................
118
120
124
125
OUTLINE OF TROUBLESHOOTING .......................................................................... 126

FAULT DETECTION .................................................................................................... 127
Lamp Indication on Circuit Cards ..................................................................................... 129
FAULT DIAGNOSIS AND TROUBLESHOOTING ...................................................... 140

Display on MAT/CAT ..........................................................................................................
Fault Message ................................................................................................................
Station Line Status Display ...........................................................................................
Troubleshooting by Lamp Indication on Circuit Cards ...................................................
Troubleshooting by Contents of Complaint .....................................................................
Explanation of Symbols in Troubleshooting Procedure ............................................
How to Follow the Tree ..............................................................................................
Station Line Fault ...........................................................................................................
C.O. Line/Tie Line Fault .................................................................................................
Power Failure Transfer (PFT) Fault ..............................................................................
Dterm Fault .......................................................................................................................
DtermIP Fault ...................................................................................................................
ATTCON Fault .................................................................................................................
DSS Console Fault .........................................................................................................
ATTCON Self-Test Procedure .......................................................................................
140
140
170
173
212
213
213
215
218
228
229
231
233
235
236
CHAPTER 3 MAINTENANCE OPERATION ......................................................................

SAVING PBX DATA TO YOUR PC .............................................................................
SAVING DtermIP ID REGISTRATION DATA TO YOUR PC .......................................
UPLOADING DATA / VERIFYING DATA ....................................................................
STARTING ADD-IN OR APPLICATION ON SCHEDULE ...........................................
241
242
246
250
254
iii
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iv
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INTRODUCTION
PURPOSE/OUTLINE OF THIS MANUAL
INTRODUCTION
PURPOSE
This manual explains the maintenance service features provided with the NEAX 2000 IPS INTERNET
PROTOCOL SERVER, and the recommended troubleshooting procedure when a fault has occurred, for
maintenance personnel of this system.
OUTLINE OF THIS MANUAL

This manual consists of three chapters. The following paragraphs summarize Chapters 1 through 3.
CHAPTER 1 MAINTENANCE SERVICE FEATURES
This chapter describes the general description, service conditions, programming and
operating procedure of the maintenance service features.
CHAPTER 2 TROUBLESHOOTING
This chapter describes the precautions before troubleshooting, and the troubleshooting procedure flow chart.
CHAPTER 3 MAINTENANCE OPERATION
This chapter explains how to save the office data, how to load/verify the office data
and how to start the specific Add-In or application automatically on schedule.
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INTRODUCTION
TERMS IN THIS MANUAL
TERMS IN THIS MANUAL

PBX System Designation
PBX system is designated as PBX or system usually.
When we must draw a clear line between the PBX systems, they are designated as follows.
2000 IPS : NEAX 2000 IPS INTERNET PROTOCOL SERVER
IPSDMR : NEAX IPSDMR INTERNET PROTOCOL SERVERDMR
IPSDM
: NEAX IPSDM INTERNET PROTOCOL SERVERDM
2400 IPX : NEAX 2400 IPX Internet Protocol eXchange
2000 IVS2 : NEAX 2000 IVS2/NEAX 7400 ICS M100MX/NEAX 2000 INTEGRATED VOICE SERVER
IMX
: NEAX 2400 IMS (IMX)/NEAX 7400 ICS M140MX or more/NEAX 7400 IMX M240 or
more
Terminal Name
The following IP terminals are designated as DtermIP usually, unless we need to mention the type of terminal in particular.
DtermIP (IP Adapter Type) [For North America Only]
DtermIP (IP Bundled Type)
DtermIP INASET
DtermSP20
DtermSP30
NOTE 1: Dterm75 (Series E)/Dterm85 (Series i) terminal can be used as the IP terminal by attaching the
IP Adapter (IP Enabled Dterm). This terminal provides users with all features currently available in DtermIP.
NOTE 2: In regard to the China market, we have not released NEAX 2000 IPS INTERNET PROTOCOL
SERVER but NEAX 2000 is released.
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INTRODUCTION
REFERENCE MANUAL
REFERENCE MANUAL
Refer to the following manuals during maintenance and troubleshooting:
Command Manual:
Contains the Customer Administration Terminal (CAT) operation, command functions, data required
for programming the system and the Resident System Program.
MATWorX User Guide:
Provides information to use the MATWorX program, including highlights about features of the program.
This guide is a supplement to the MATWorX online Help system, which provides context-sensitive
information and procedures to perform tasks using MATWorX.
Installation Procedure Manual:
Contains the installation procedure of the PBX system.
MATWorX Installation Guide:
Describes how to install and setup the MATWorX program.
Centralized MAT User Guide:
Provides information to install and use the Centralized MAT program.
This guide is a supplement to the Centralized MAT online Help system, which provides context-sensitive information and procedures to perform tasks using Centralized MAT.
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INTRODUCTION
PRECAUTIONS
PRECAUTIONS
System Data Backup
CAUTION
If you operate as follows without system data backup after system data setting or service
memory setting (registration of the features such as Call Forwarding and Speed Calling
[Speed Dialing] from a station), the data that has been set is invalid.
You must execute the system data backup before the following operations.
-Turning Off the system
-System Initialization (reset of MP card)
-Changing the MP card to Off-Line Mode
-Changing the MP card to On-Line Mode after system data setting under Off-Line Mode
You can execute the system data backup by the following two ways.
-Executing the system data backup once a day at the time set by CM43 Y=5>00
(If no data is set, the default setting is 3:00 a.m.)
-Executing the system data backup from MAT/CAT by CMEC Y=6>0:0
Do not reset the MP card while SYSD lamp on the MP card is flashing.
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CHAPTER 1
MAINTENANCE SERVICE
FEATURES
This chapter describes the general description, service conditions, programming and operating procedure of the maintenance service features.
HOW TO READ THIS CHAPTER ..............................................

6
OFFICE DATA CONVERSION ..................................................
7
LEN ASSIGNMENT BY CM14 ...................................................
8
FAULT MESSAGE ..................................................................... 10
STATION LINE STATUS DISPLAY .......................................... 35
BATTERY RELEASE CONTROL .............................................. 37
DIAGNOSTICS .......................................................................... 39
BATTERY REPLACEMENT ...................................................... 47
FAULT REPORT SCHEDULING ............................................... 48
REMOTE MAT ........................................................................... 51
CENTRALIZED MAT ................................................................. 56
MP PROGRAM DOWNLOAD (FTP) ......................................... 64
ONLINE MP-FP COMMAND OUTPUT ...................................... 83
VoIP LOG COLLECTION .......................................................... 89
QoS DISPLAY ON DtermIP ........................................................ 105
STATION SERVICE STATUS DISPLAY ................................... 107
PING COMMAND ...................................................................... 112
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HOW TO READ THIS CHAPTER
HOW TO READ THIS CHAPTER

In the programming procedure, the meaning of (1), (2) and marking are as follows:
(1): 1st Data
(2): 2nd Data
:
Initial Data
With the system data clear command (CM00, CM01), the data with this marking is automatically
assigned for each command.
OFF LINE
: Command with this marking can be used only under Off-Line mode of the MP card.
To set Off-Line mode,
(1) Set SW3 on the MP card to 2 or 3.
(2) Press SW1 on the MP card.
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OFFICE DATA CONVERSION
OFFICE DATA CONVERSION

When upgrading the software of the system from Series 3300 or before to Series 3400 or later, the office
data conversion by CM00>90 is required. The office data that has been converted and the office data in
Series 3400 software or later are incompatible with the software of Series 3300 or before. We recommend
to execute the system data backup before the office data conversion.
NOTE:
START
CM00
When upgrading the software in Retrofit system to Series 3400 or later, convert the office data
using Office Data Converter in the MATWorX CD-ROM and then execute the office data
conversion by CM00>90.
DESCRIPTION
DATA
Execute the office data conversion.

[Series 3200 R6.2 software required]
OFF LINE
(1) 90
(2) 0: Start conversion
1: Always displayed after first data 90 is
typed NOTE 1
NOTE 1: When first data 90 is typed, second data 1 is displayed. Also while converting the
office data, 1 is displayed.
NOTE 2: There is no problem even if the office data conversion is executed repeatedly.
END
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LEN ASSIGNMENT BY CM14

For the setting of LEN by CM14, the range of the FP/AP number that must be assigned to the 1st data of
CM14 is valid by the software version you use.
Assign the correct FP/AP number to each FP/AP, referring to the tables below.
[For Series 3200 R6.1 software or before]
: Available : Not available
FP/AP No.
00
01-03
04-15
16-19
20-31
32-59
60-63
FP card (PN-CP15)
MP built-in FP
DAIA/DAID card
Virtual FP for DtermIP
AP card
Virtual AP (Virtual IPT)
FP/AP TYPE
[For Series 3200 R6.2 software]

: Available : Not available
FP/AP No.
00
01-03
04-15
16-19
20-31
32-59
60-63
FP card (PN-CP15)
MP built-in FP
AP card
Virtual AP (Virtual IPT)
FP/AP TYPE
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[For Series 3300 software]

/: Available NOTE : Not available
FP/AP No.
00
01-03
04-15
16-19
20-31
32-59
60-63
FP card (PN-CP15)
MP built-in FP
AP card
Virtual AP (Virtual IPT/

Virtual CSH [For PHS])
Virtual FP for PS Station
FP/AP TYPE
NOTE:
Although FP/AP number marked with is available to use, we recommend FP/AP number
marked with .
[For Series 3400 software or later]

/: Available NOTE 1 : Not available
FP/AP No.
00
01-03
04-15
16-19
20-31
32-59
60-63
FP card (PN-CP15)
MP built-in FP
AP card
Virtual AP (Virtual IPT/

Virtual CSH [For PHS])
Virtual FP for PS Station
FP/AP TYPE
NOTE 2
NOTE 1: Although FP/AP number marked with is available to use, we recommend FP/AP number
marked with .
NOTE 2: We recommend the setting of the FP number (60-63), when providing 256 PS stations or less
and setting of the FP number (56-63), when providing 257 PS stations or more.
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FAULT MESSAGE
FAULT MESSAGE
General Description
This feature stores fault information into the Fault Store Memory, and displays the fault information on the
Maintenance Administration Terminal (MAT) or the Customer Administration Terminal (CAT). For CAT
operation, refer to the Command Manual.
The display format using MAT Add-In is shown below:
The fault information is displayed in the order that faults occur.
Fault occurrence kind No./Fault restoration kind No.
Date and time of fault occurrence and restoration :
Year, Month, Date, Time
CPU kind and number : CPU No. detecting fault occurrence/
fault restoration
MP, FP, APxx
Renewal date of
fault content
Alarm lamp set by
CMEA Y=2 or Fault Storage
Add-In: MJ/MN/
Fault information /
Fault restoration information
10
NWA-008847-001 Rev.4.0
a6ch1001.fm

FAULT MESSAGE
Service Conditions
(1)
Print out of fault information is possible through the printer connected to the MAT. To print out fault
information, click
.
(2)
The maximum number of fault information that can be stored is 64. If the stored information exceeds
64, he storing method (either overwriting new data or not storing new data) can be selected by
CM08>451.
(3)
For providing external alarm indication, equipment such as an Alarm Display Panel must be
installed. External alarm indication is provided using a contact to ground at the main distribution
frame. One contact is needed for minor alarms, and one contact is needed for major alarms.
(4)
The alarm kind (Major Alarm, Minor Alarm or No Alarm Indication) can be programmed by CMEA
Y=2 or set by Fault Storage Add-In of MAT for each fault kind.
(5)
The fault kind number 17 will be displayed on the MAT/CAT as shown in the following table in spite
of the programming by CMEA Y=2. Also, MJ alarm lamp on the power supply card will light at the
MJ alarm.
CONDITIONS
When entering the correct
activation code.
When entering the wrong
activation code.
When initializing the system after
registering the Key FD with the
registered old activation code.
When the formal activation code
is not registered within 5 days
after the preliminary activation
code (4320) is registered.
NOTE:
FAULT
KIND
NUMBER
ALARM
MEANINGS
17
--
Activation OK
17
MJ
17
MJ
Key FD
authentication
Key FD
authentication
Key FD
authentication
17
MJ
Key FD
authentication
ID code error
ERROR
TYPE
ID code error
ID code error
Error type is available to confirm by extending the description of Fault Display Add-In of the
MAT.
11
NWA-008847-001 Rev.4.0
a6ch1001.fm

FAULT MESSAGE
Programming Procedure
(1)
To set the fault information storage from the CAT/MAT by Command Operation
START
DESCRIPTION
CM08
Enable the fault information storage feature.
(1) 450
(2) 1 : To store
Specify the processing at the time of fault

storage memory overflow.
(1) 451
(2) 0 : No fault information is registered in
case of Fault Memory overflow
1 : Fault information is overwritten in
case of Fault Memory overflow
Assign which kind of fault information is

stored into the fault information memory,
and which kind of alarm is indicated.
Y=2
(1) See the following table.
(2) See the following table.
CMEA
NOTE:
DATA
CMEA programming can be set by the Fault Storage in MAT.
12
NWA-008847-001 Rev.4.0
a6ch1001.fm
JULY/01/2006

FAULT MESSAGE
DESCRIPTION
CMEA
DATA
1ST DATA
DATA
2ND DATA
MEANING
Fault Kind: Occurrence
MEANING
External Alarm Kind

0: Fault Memory
store/No output of
External Alarm
1: Fault Memory
store/External
Alarm is MN
alarm
2: Fault Memory
store/External
Alarm is MJ
alarm
3: Fault Memory
store/External
Alarm Kind is
determined by
standard data
DATA
01
System Initialization
NOTE 1
04
MP-FP/AP communication
failure
08
FP/AP card down
09
Power failure
12
CS/ZT fault occurred
16
Periodic maintenance
20
DTI line failure
21
DCH/BRT/PRT D-channel
link connection failure
22
CCH/IPT link connection

failure
24
Number of faulty trunks

NONE
was more than predetermined number
[Australia Only]
NOTE 2
25
Number of lockout stations

was more than predetermined number
NOTE 3
26
DLC card down
28
SMDR output buffer memory overflow
2B

NOTE 4
2C
LAN application fault

occurred
[Series 3400]
NOTE 5
No Fault Memory
store/No External
Alarm output
To assign NONE,
enter CCC.
Continued on next page
13
NWA-008847-001 Rev.4.0
a6ch1001.fm
JULY/01/2006

FAULT MESSAGE
DESCRIPTION
CMEA
DATA
1ST DATA
DATA
40
2ND DATA
MEANING
41
Traffic of IP network
exceeded warning bandwidth
[Series 3100]
42
Communication error
occurrence between Main
Site and Remote Site
[Series 3200 R6.2
(R6.2)]
NOTE 6
43
SIP fault occurred

[For PBC]
[Series 3600]
49
IP component reset
occurred
[Series 3500]
4A
Long call duration-1

[Series 3900]
NOTE 10
4B

[Series 3900]
NOTE 10
MEANING
External Alarm Kind

0: Fault Memory
store/No output of
External Alarm
1: Fault Memory
store/External
Alarm is MN
alarm
2: Fault Memory
store/External
Alarm is MJ alarm
3: Fault Memory
store/External
Alarm Kind is
determined by
standard data
exceeded limit bandwidth
[Series 3100]
DATA
NONE
No Fault Memory
store/No External
Alarm output
To assign NONE,
enter CCC.
Fault Kind: Restoration

18
FP/AP card returned to normal condition
19
Power failure returned to

normal condition
30
DTI line returned to normal

condition
31
DCH/BRT/PRT D-channel
link connection returned to
normal condition
14
NWA-008847-001 Rev.4.0
a6ch1001.fm
JUNE/01/2007

FAULT MESSAGE
DESCRIPTION
CMEA
DATA
1ST DATA
DATA
32
2ND DATA
MEANING
34
Number of faulty trunks

was less than predetermined number
[Australia Only]
NOTE 7
35
Number of lockout stations

restored to less than predetermined number
NOTE 8
36
DLC card returned to normal condition
38
SMDR output buffer memory returned to normal condition
3B
CS/ZT returned to normal

condition
NOTE 9
3C
LAN application returned

to normal condition
[Series 3400]
NOTE 5
50
returned to normal condition from limit bandwidth
excess
[Series 3100]
51
returned to normal condition from warning bandwidth excess
[Series 3100]
MEANING
External Alarm Kind

0: Fault Memory
store/No output of
External Alarm
1: Fault Memory
store/External
Alarm is MN
alarm
2: Fault Memory
store/External
Alarm is MJ
alarm
3: Fault Memory
store/External
Alarm Kind is
determined by
standard data

returned to normal condition
DATA
NONE
No Fault Memory
store/No External
Alarm output
To assign NONE,
enter CCC.
15
NWA-008847-001 Rev.4.0
a6ch1001.fm
JUNE/01/2007

FAULT MESSAGE
DESCRIPTION
CMEA
DATA
1ST DATA
2ND DATA
MEANING
DATA
MEANING
52
Communication error restoration between Main Site

and Remote Site
[Series 3200 R6.2
(R6.2)]
NOTE 6
External Alarm Kind

0: Fault Memory
store/No output of
External Alarm
1: Fault Memory
store/External
Alarm is MN
alarm
2: Fault Memory
store/External
Alarm is MJ
alarm
3: Fault Memory
store/External
Alarm Kind is
determined by
standard data
53
DATA
SIP returned to normal condition

[For PBC]
[Series 3600]
NONE
No Fault Memory
store/No External
Alarm output
To assign NONE,
enter CCC.
16
NWA-008847-001 Rev.4.0
a6ch1001.fm
JUNE/01/2007

FAULT MESSAGE
E
CM42
CM35
DESCRIPTION
DATA
Assign the number of stations in line

lockout to give MN (minor) alarm.
(1) 01
(2) 01-99: Number of lockout stations
Assign the number of detected faulty

trunks to give MN (minor) alarm.
[Australia Only]
(1) 06
(2) 01-99: Number of Line Fault trunk
Assign the number of detected faulty

trunks to give MJ (major) alarm.
[Australia Only]
(1) 07
(2) 01-99: Number of Line Fault trunk
Assign the time for monitoring long call

duration of trunk call.
[Series 3900 software required]
(1) 182
(2) 01-60
Provide registering fault information

when long call duration of trunk call
occurs.
Y=286
(1) 00-63: Trunk Route No.
(2) 0 : Not provided
1 : To provide
: 1-60 hours
NONE : 60 hours
END
NOTE 1: Even if the external alarm is set as MN or MJ alarm for system initialized (1st data=01), no
alarm is output in the case of Power On, Reset key operated, initialization from the MAT/CAT,
and initialization by MP SW3 switch selection.
NOTE 2: The External Alarm Kind for Number of faulty trunks was more than predetermined number
is fixed as MN or MJ by CM42>06, 07. When CM42>06, 07 is assigned, the 2nd data of CMEA
Y=2 simply means the fault information is to be registered into Fault Memory. In this case, External Alarm kind cannot be changed.
NOTE 3: The External Alarm Kind for Number of lockout stations was more than predetermined number is fixed as MN. The 2nd data of CMEA Y=2 simply means the fault information is to be
registered into Fault Memory.
In this case, External Alarm Kind cannot be changed.
NOTE 4: If Virtual CSH for WLAN detects a communication failure between the CSH and SIP server, by
a health check, the fault kind 2B is registered as fault information.
17
NWA-008847-001 Rev.4.0
a6ch1001.fm
JUNE/01/2007

FAULT MESSAGE
NOTE 5: The fault information of the fault kind 2C/3C is also registered when a fault has occurred/
been restored in OAI mode. The fault information to be registered then is as follows.
The fault kind 2C (LAN application fault occurred)
a) ABOUT/RLRQ (U-ABOUT/RLRQ reception)
b) Fault detection by healthcheck (healthcheck IP T.O.)
The fault kind 3C (LAN application returned to normal condition)
a) Association establishment (AARQ reception)
NOTE 6: Confirm the following fault information, when you check Remote Site operations by survival
mode as fault information from MAT/CAT in Remote PIM over IP.
01: System Initialization
42: Communication error occurrence between Main Site and Remote Site
52: Communication error restoration between Main Site and Remote Site
When Remote Site starts the survival mode operation, the fault information Initialize by CAT
or MAT (Fault occurrence kind No. 01) is registered to the MP card of Remote Site. In addition, Communication error occurrence between Main Site and Remote Site (Fault occurrence kind No. 42) is registered to the MP card of Main Site at 20 seconds later from the
predetermined time set by CM0B Y=31-60>50.
Remote Site on survival mode checks at every 30 seconds if the communications to Main Site
are possible. When the Remote Site regards that the communications are possible, Communication error restoration between Main Site and Remote Site (Fault occurrence kind No. 52) is
registered to the MP card of Main Site at 20 seconds later from the predetermined time set by
CM0B Y=31-60>51.
[Series 3200 R6.2 (R6.2)]
NOTE 7: The External Alarm Kind for Number of faulty trunks was less than predetermined number
is fixed to No Alarm. The 2nd data of CMEA Y=2 simply means that the fault information is to
be registered into Fault Memory. In this case, External Alarm Kind cannot be changed.
NOTE 8: The External Alarm Kind for Number of lockout stations was less than predetermined number is fixed to No Alarm. The 2nd data of CMEA Y=2 simply means that the fault information
is to be registered into Fault Memory. In this case, External Alarm Kind cannot be changed.
NOTE 9: Upon successful registration to SIP server for WLAN, the fault kind 3B is registered as fault
information.
18
NWA-008847-001 Rev.4.0
a6ch1001.fm
JUNE/01/2007

FAULT MESSAGE
NOTE 10: About long call duration of trunk call (fault kind: 4A/4B)
When Long call duration failure occurs, Failure occurred is displayed on the MATWorX.
After a trunk is seized, when the trunk is seized longer time than the monitoring time (1-60
hours) set by CM42>182, the call is registered as long call duration failure. However, there
is a tolerance up to 30 minutes between monitoring time set by office data and actual time
to be registered.
Long call duration-2 (4B) is effective only when fault information store setting (CMEA
Y=2>4A: 1/2) of Long call duration-1 (4A) is set.
Long call duration-2 (4B) is registered in any of the following cases:
When receiving the Calling Party No. from the office.
When setting of MP Built-in SMDR is effective.
19
NWA-008847-001 Rev.4.0
a6ch1001.fm
JUNE/01/2007

FAULT MESSAGE
(2)
To clear the MJ/MN alarm by external key
START
DESCRIPTION
DATA
CM10
Assign the card number for External Key

Interface (PN-DK00) to the desired LEN.
NOTE1: We recommend the setting of card
number for External Key Interface
by CM14, when using Series 3200
R6.2 software or later.
NOTE2: The card number of the External
Key Interface (PN-DK00) must be
assigned to the first LEN (LEVEL
0) and third LEN (LEVEL 2) of
each card slot.
(1) 000-763: LEN

(2) E900-E963:
Card No. of External Key Interface
(PN-DK00)
For PIM0/1: E900-E915
For PIM2/3: E916-E931
For PIM4/5: E932-E947
For PIM6/7: E948-E963
NOTE3: Circuit No. 3 of E963 is used for

built-in External Key Interface of
MP card by setting CM61.
CM14
Assign the card number for External Key

Interface (PN-DK00) to the desired LEN.
NOTE1: The card number of the External
Key Interface (PN-DK00) must be
assigned to the first LEN (LEVEL
0) and third LEN (LEVEL 2) of
each card slot.
NOTE2: Circuit No. 3 of E963 is used for
built-in External Key Interface of
MP card by setting CM61.
CM61
Assign the function of MJ/MN alarm

clear key to the external key.
(1) XX ZZZ: LEN

XX : 00-59: FP No.
ZZZ: 000-127: Port No.
(2) E900-E963:
Card No. of External Key Interface
(PN-DK00)
For FP No.00: E900-E915
For FP No.01: E916-E931
For FP No.02: E932-E947
For FP No.03: E948-E963
Y=30
(1) XX Z
XX : 00-63 : Card No. of PN-DK00
Z : 0-3 : Circuit No.
633 : MP built-in External Key Interface
(2) 00: MJ/MN alarm clear key
END
20
NWA-008847-001 Rev.4.0
a6ch1001.fm

FAULT MESSAGE
(3)
To set Alarm Kind of Fault Information using MAT Add-In (Fault Storage)
NOTE:
CM08>450, 451 cannot be set by this Add-In.
STEP1: After starting up the MATWorX, select PBX Connect from the taskbar. And follow
Configuration Wizard dialog to make the connection to the PBX.
STEP2: Select System Fault Storage from the taskbar.

The Fault Storage dialog is displayed.
21
NWA-008847-001 Rev.4.0
a6ch1001.fm

FAULT MESSAGE
STEP3: Click
. Current Fault Configuration is displayed.
NOTE 1: The Standard column setting of Current Fault Configuration is equal to the initial data of the
CMEA Y=2.
STEP4: To accept the standard settings, click
.
STEP5: To change the standard settings, click
and select the alarm kind.
Then click
to update the data settings into the PBX.
Click this button
NOTE 2: Some Standard settings of the fault kind cannot be changed by this Add-In.
22
NWA-008847-001 Rev.4.0
a6ch1001.fm

FAULT MESSAGE
Operating Procedure
To Display Fault Messages using MAT Add-In
STEP1: After starting up the MATWorX, select PBX Connect from the taskbar. And follow
Configuration Wizard dialog to make the connection to the PBX.
STEP2: Select System Fault Display from the taskbar.

The Fault Display dialog is displayed.
23
NWA-008847-001 Rev.4.0
a6ch1001.fm

FAULT MESSAGE
STEP3: Click
. The fault message is displayed, if stored.
STEP4: To read the detail fault information, point the mouse for a few seconds on the fault message in
Description column.
For the meanings of 8-byte data in the Description, refer to the Command Manual, CMEA 512: Fault Information/Fault Restoration Information.
24
NWA-008847-001 Rev.4.0
a6ch1001.fm

FAULT MESSAGE
STEP5: After resolving the fault, click

to clear the alarms.
When the following dialog is displayed, click OK. All of MJ/MN/- - alarms are cleared.
NOTE 1: Only MJ alarm or MN alarm cannot be cleared by MAT Add-In (Fault Display).
To clear each alarm, enter CMEA Y=1>01 (MJ alarm), 02 (MN alarm) using MAT Add-In
(MOC).
NOTE 2: Fault Display can be started automatically on schedule by setting the time with the Scheduler.
For details, see STARTING ADD-IN OR APPLICATION ON SCHEDULE on
Page 254.
See the example of fault message display using MAT Add-In in the following pages.
25
NWA-008847-001 Rev.4.0
a6ch1001.fm

FAULT MESSAGE
Example of Fault Occurrence Display using MAT Add-In

Fault
Alarm
Date
CPU
01
--
02/01/08 13:26
MP
System initialization
Type : Power On Initialize
Data = (F0 FF FF FF FF FF FF FF)
Description
01
--
02/01/08 13:26
MP
Type : Initialize by Reset Button (SW1)
01
MJ
02/01/08 13:26
MP
Type : Serious failure 1
Data = (12 23 45 67 89 FF FF FF)
01
MJ
02/01/08 13:26
MP
Data = (13 34 56 78 9A FF FF FF)
01
MJ
02/01/08 13:26
MP
01
MJ
02/01/08 13:26
MP
Data = (16 67 89 AB CD FF FF FF)
01
MJ
02/01/08 13:26
MP
01
MJ
02/01/08 13:26
MP
01
--
02/01/08 13:26
MP
Type : SW3 Switch was changed to 0
01
MJ
02/01/08 13:26
MP
Data = (2A 11 22 33 44 FF FF FF)
01
--
02/01/08 13:26
MP
Type : Initialize by CAT or MAT
Data = (FB FF FF FF FF FF FF FF)
01
MJ
02/01/08 13:26
MP
Type : switching
Data = (FC FF FF FF FF FF FF FF)
26
NWA-008847-001 Rev.4.0
a6ch1001.fm
JULY/01/2006

FAULT MESSAGE

Fault
Alarm
Date
CPU
04
MN
02/01/08 13:26
MP
MP-FP/AP communication failure

Overflow of data sending buffer to FP/AP. (Count = 10 FP/AP NO. = 04)
Data = (F0 0A 04 FF FF FF FF FF)
Description
04
MN
02/01/08 13:26
MP

Invalid data received from FP/AP. (Count = 96 FP/AP NO. = 07)
Data = (F1 60 07 FF FF FF FF FF)
04
MN
02/01/08 13:26
MP

Invalid data received from FP/AP. (Count = 100 or more FP/AP NO. = 11)
Data = (F1 FF 0B FF FF FF FF FF)
08
MN
02/01/08 13:26
MP
FP/AP card down

(FP/AP NO. = 52)
09
MJ
02/01/08 13:26
MP
Power failure
Power Failure Kind : AC input failure
Data = (00 01 02 FF FF FF FF FF)
09
MJ
02/01/08 13:26
MP
Power failure
Power Failure Kind : Fuse break
09
MJ
02/01/08 13:26
MP
Power failure
Power Failure Kind : PWR alarm
12
MN
02/01/08 13:27
MP

Fault kind : Fault notice from CS/ZT (CS/ZT No. = 10)
Data = (00 04 00 10 31 01 FF FF)
12
MN
02/01/08 13:27
MP

Fault kind : CS/ZT initial failure (CS/ZT No. = 10)
Data = (01 04 00 10 31 01 FF FF)
12
MN
02/01/08 13:27
MP

Fault kind : CS/ZT condition read failure (CS/ZT No. = 10)
Data = (02 04 00 10 31 01 FF FF)
12
MN
02/01/08 13:27
MP

Fault kind : CS/ZT condition unmatch (CS/ZT No. = 10)
Data = (03 04 00 10 31 01 FF FF)
12
MN
02/01/08 13:27
MP

Fault kind : Bch condition unmatch (CS/ZT No. = 10)
Data = (04 04 00 10 31 01 FF FF)
12
MN
02/01/08 13:27
MP

Fault kind : SYS-ID upload failure (CS/ZT No. = 10)
Data = (05 04 00 10 31 01 FF FF)
12
MN
02/01/08 13:27
MP

Fault kind : SYS-ID download failure (CS/ZT No. = 10)
Data = (06 04 00 10 31 01 FF FF)
12
MN
02/01/08 13:27
MP

Fault kind : CS/ZT make busy failure (CS/ZT No. = 10)
Data = (07 04 00 10 31 FF FF FF)
27
NWA-008847-001 Rev.4.0
a6ch1001.fm

FAULT MESSAGE

Fault
Alarm
Date
CPU
12
MN
02/01/08 13:27
MP

Fault kind : CS/ZT data load failure (CS/ZT No. = 10)
Data = (08 04 00 10 31 FF FF FF)
Description
12
MN
02/01/08 13:27
MP

Fault kind : Bch make busy failure (CS/ZT No. = 10)
Data = (09 04 00 10 31 FF FF FF)
12
MN
02/01/08 13:27
MP

Fault kind : CS/ZT operation parameter change failure (CS/ZT No. = 0)
Data = (0A FF FF 10 31 FF FF FF)
12
MN
02/01/08 13:27
MP

Fault kind : LCCH sending position failure (CS/ZT No. = 0)
Data = (0B FF FF 10 31 FF FF FF)
12
MN
02/01/08 13:27
MP

Fault kind : Carrier selection failure (CS/ZT No. = 0)
Data = (0C FF FF 10 31 FF FF FF)
12
MN
02/01/08 13:27
MP

Fault kind : CS/ZT expansion data read failure (CS/ZT No. = 0)
Data = (0D 01 FF 10 31 FF FF FF)
12
MN
02/01/08 13:27
MP

Fault kind : CS/ZT expansion data setting failure (CS/ZT No. = 0)
Data = (0E FF FF 10 31 FF FF FF)
12
MN
02/01/08 13:27
MP

Fault kind : CS/ZT operation parameter 2 change failure (CS/ZT No. = 0)
Data = (0F FF FF 10 31 FF FF FF)
12
MN
02/01/08 13:27
MP

Fault kind : (CS/ZT No. = 0)
Data = (10 FF FF 10 31 FF FF FF)
16
MN
02/01/08 19:30
MP
It is a day for periodic maintenance

Battery check (TK = 0)
17
MJ
04/10/22 13:27
MP
Key FD Activation (Center Activation)

ID code error
Data = (XX XX XX XX XX XX XX XX)
20
MJ
02/01/08 13:28
AP 5
DTI line failure

PCM loss
20
MJ
02/01/08 13:28
AP 5
DTI line failure

Frame loss
20
MJ
02/01/08 13:28
AP 5
DTI line failure

Multi frame loss
20
MJ
02/01/08 13:28
AP 5
DTI line failure

AIS error
28
NWA-008847-001 Rev.4.0
a6ch1001.fm
OCTOBER/14/2005

FAULT MESSAGE

Fault
Alarm
Date
CPU
20
MJ
02/01/08 13:28
AP 5
DTI line failure

Remote alarm
Description
20
MJ
02/01/08 13:28
AP 5
DTI line failure

Multi remote alarm
20
MJ
02/01/08 13:28
AP 5
DTI line failure

S-bit error
20
MJ
02/01/08 13:28
AP 5
DTI line failure

CRC error
20
MJ
02/01/08 13:28
AP 5
DTI line failure

Slip detected
20
MJ
02/01/08 13:28
AP 5
DTI line failure

Main signal all 1
Data = (FA 01 FF FF FF FF FF FF)
20
MJ
02/01/08 13:28
AP 5
DTI line failure

INFO 0
20
MJ
02/01/08 13:28
AP 5
DTI line failure

INFO 2
21
MN
02/01/08 13:28
AP 6
DCH/BRT/PRT D-channel link connection failure

(D-ch NO. = 3)
Data = (03 FF FF FF FF FF FF FF)
22
MN
02/01/08 13:28
AP 7
CCH/IPT link connection failure

(CCH/IPT NO. = 3)
24
MN
02/01/08 13:26
FP 0
Number of faulty trunks was more than predetermined number

Data = (FF FF FF FF FF FF FF FF)
25
MN
02/01/08 13:26
MP
Number of lockout stations was more than predetermined number

26
MN
02/01/08 13:28
FP 1
DLC card down

DLC Failure Kind : Terminal was cut off (Station number = 2000)
Data = (00 00 80 20 00 FF FF FF)
26
MN
02/01/08 13:28
FP 1
DLC card down

DLC Failure Kind : Short circuit (Station number = 2000)
Data = (02 00 80 20 00 FF FF FF)
26
MN
02/01/08 13:28
FP 1
DLC card down

DLC Failure Kind : Ring wire was grounded (Station number = 2000)
Data = (03 00 80 20 00 FF FF FF)
29
NWA-008847-001 Rev.4.0
a6ch1001.fm
OCTOBER/14/2005

FAULT MESSAGE

Fault
Alarm
Date
CPU
26
MN
02/01/08 13:28
FP 1
DLC card down

DLC Failure Kind : Tip wire was grounded or terminal was unconnected
(Station number = 2000)
Data = (04 00 80 20 00 FF FF FF)
Description
26
MN
02/01/08 13:28
FP 1
DLC card down

DLC Failure Kind : Terminal failure (Station number = 2000)
Data = (05 00 80 20 00 FF FF FF)
26
MN
02/01/08 13:28
FP 1
DLC card down

DLC Failure Kind : Terminal not connected (Station number = 2000)
Data = (06 00 80 20 00 FF FF FF)
26
MN
02/01/08 13:28
FP 1
DLC card down

DLC Failure Kind : Terminal circuit failure (Station number = 2000)
Data = (08 00 80 20 00 FF FF FF)
28
MN
02/01/08 13:28
AP 10
2B
MN
02/01/08 13:27
MP

Fault kind : CS/ZT connection down (CS/ZT No. = 10)
Data = (00 04 00 10 31 01 FF FF)
2B
MN
02/01/08 13:27
MP

Fault kind : CS/ZT carrier has no space (CS/ZT No. = 10)
Data = (01 04 00 10 FF FF FF FF)
2C
MN
04/10/22 13:27
MP
LAN application fault occurred

Equipment kind : SMDR Equipment number : 0
2C
MN
05/08/18 13:27
MP

Equipment kind : PMS Equipment number : 2
2C
MN
05/08/18 13:27
MP

Equipment kind : OAI Equipment number : 3
40
MJ
02/01/08 13:27
MP
Traffic of IP network exceeded limit bandwidth

(Location No. = 01, 02)
Data = (01 02 FF FF FF FF FF FF)
41
MN
02/01/08 13:27
MP
Traffic of IP network exceeded warning bandwidth

42
MN
02/01/08 13:27
MP
Communication error occurrence between Main Site and Remote Site

(Remote Site No. = 01)
SMDR output buffer memory overflow

(Memory Kind = 00 Overflow kind : External relay turns ON and OFF)
30
NWA-008847-001 Rev.4.0
a6ch1001.fm
OCTOBER/14/2005

FAULT MESSAGE

Fault
Alarm
Date
CPU
43
--
06/06/14 10:16
AP5
Failure occurred in SIP-Trunk

APL failure (RTP warning)
Data = (01 31 0B 64 0A 0A 0A 02)
Description
4A
--
07/02/22 11:03
MP
Failure occurred
Data = (05 80 10 33 01 FF FF FF)
4B
--
07/02/22 11:03
MP
Failure occurred
Data = (05 80 00 47 18 33 01 6F)
31
NWA-008847-001 Rev.4.0
a6ch1001.fm
JUNE/01/2007

FAULT MESSAGE
Example of Fault Restoration Display using MAT Add-In

Fault
17
Alarm
--
Date
04/10/22 13:27
CPU
MP
18
--
02/01/08 13:26
MP
19
--
02/01/08 13:26
MP
19
--
02/01/08 13:26
MP
19
--
02/01/08 13:26
MP
30
--
02/01/08 13:28
AP 5
30
--
02/01/08 13:28
AP 5
30
--
02/01/08 13:28
AP 5
30
--
02/01/08 13:28
AP 5
30
--
02/01/08 13:28
AP 5
30
--
02/01/08 13:28
AP 5
30
--
02/01/08 13:28
AP 5
30
--
02/01/08 13:28
AP 5
30
--
02/01/08 13:28
AP 5
30
--
02/01/08 13:28
AP 5
30
--
02/01/08 13:28
AP 5
Description
Key FD Activation (Center Activation)
Activation OK
FP/AP card returned to normal condition
(FP/AP NO. = 52)
Power failure returned to normal condition
Recover Kind : AC input failure
Recover Kind : fuse break
Recover Kind : PWR alarm
DTI line returned to normal condition
PCM loss
Frame loss
Multi frame loss
AIS error
Remote alarm
Multi Remote alarm
S-bit error
CRC error
Slip detected
Main signal all 1
Data = (FA 01 FF FF FF FF FF FF)
INFO 0
32
NWA-008847-001 Rev.4.0
a6ch1001.fm

FAULT MESSAGE

Fault
Alarm
Date
CPU
30
--
02/01/08 13:28
AP 5
Description
31
--
02/01/08 13:28
AP 6
32
--
02/01/08 13:28
AP 7
CCH/IPT link connection returned to normal condition

(CCH/IPT NO. = 3)
34
--
02/01/08 13:26
FP 0
Number of faulty trunks was less than predetermined number

35
--
02/01/08 13:26
MP
Number of lockout stations was less than predetermined number

36
--
02/01/08 13:28
FP1

Recover Kind No. : 0 (Station number = 200015)
Data = (00 00 80 20 00 15 FF FF)
36
--
02/01/08 13:28
FP1

Data = (02 00 80 20 00 16 FF FF)
36
--
02/01/08 13:28
FP1

Data = (03 00 80 20 00 17 FF FF)
36
--
02/01/08 13:28
FP1

Data = (04 00 80 20 00 20 FF FF)
36
--
02/01/08 13:28
FP1

Data = (05 00 80 20 00 21 FF FF)
36
--
02/01/08 13:28
FP1

Data = (06 00 80 20 00 22 FF FF)
36
--
02/01/08 13:28
FP1

Data = (08 00 80 20 00 23 FF FF)
38
--
02/01/08 13:28
AP 10
SMDR output buffer memory returned to normal condition

(Memory Kind = 00)
3B
--
02/01/08 13:27
MP
CS/ZT returned to normal condition

Fault kind : CS/ZT connection returned (CS/ZT No. = 10)
Data = (00 04 00 10 31 01 FF FF)
3B
--
02/01/08 13:27
MP

Fault kind : CS/ZT carrier has space (CS/ZT No. = 10)
Data = (01 04 00 10 FF FF FF FF)

INFO 2
DCH/BRT/PRT D-channel link connection returned to normal condition
(D-ch NO. = 3)
33
NWA-008847-001 Rev.4.0
a6ch1001.fm

FAULT MESSAGE

Fault
Alarm
Date
CPU
3B
--
05/03/11 13:00
MP

Fault kind : CS/ZT connection returned (CS/ZT No. = 123)
Data = (00 2D 01 23 31 FF FF 00)
Description
3C
--
04/10/22 13:27
MP
LAN application returned to normal condition

Equipment kind : SMDR Equipment number : 0
3C
MN
05/08/18 13:27
MP

Equipment kind : PMS Equipment number : 2
3C
MN
05/08/18 13:27
MP

Equipment kind : OAI Equipment number : 3
48
--
05/04/15 10:16
MP
Remote program downloading

Contents of execution : Download
Result = OK
Data = (00 00 00 00 00 FF FF FF)
49
--
05/04/15 10:16
FP2
IP components resetting occurrence

Type : DtermIP/SoftPhone
Factor : Diagnosis command un-reception, KeepAlive NG
FPORT No. : 3
Data = (00 03 06 03 25 04 58 39)
50
--
02/01/08 13:27
MP
Traffic of IP network returned to normal condition from limit bandwidth

excess
51
--
02/01/08 13:27
MP
Traffic of IP network returned to normal condition from warning bandwidth

excess
52
--
02/01/08 13:27
MP
Communication error restoration between Main Site and Remote Site

(Remote Site No. = 01)
53
--
06/06/14 10:30
AP5
Failure recovered in SIP-Trunk

APL failure (RTP warning)
Data = (01 31 0B 64 0A 0A 0A 02)
34
NWA-008847-001 Rev.4.0
a6ch1001.fm
JUNE/01/2007

STATION LINE STATUS DISPLAY

General Description
This feature displays the line status for a single line telephone or a Dterm using the CAT or the MAT.
Service Conditions
(1)
This feature is not available when the system is off-line.
(2)
When performing this feature for a single line telephone, this feature may affect the status of the other
telephone in the same line circuit card. Therefore, use this feature only when a line fault has occurred
(do not use under a normal state).
No programming is required.
Operating Procedure
Operation:
ST
COMMAND=
EC1 +
DE
EC1>
X-XXXXXXXX +
(Station No.)
DE
XXXXXXXX : XX XX XX
XXXXXXXX : XX XX XX
1
Explanation of Screen Information:

1
Station Number: X-XXXXXXXX (1-8 digits)
35
NWA-008847-001 Rev.4.0
a6ch1001.fm

Analog Line/Digital Line

00: LC (Single Line Tel.)
10: DLC (Dterm)
20: DtermIP [Series 3400 software required]
Hardware Test
See Status of Single Line Telephone/Dterm/DtermIP below.
Status of Single Line Telephone/Dterm/DtermIP

INDICATION
STATUS OF
SINGLE LINE TEL.
00
Terminal is not connected
Terminal is not connected or Tip wire is

grounded
01
Terminal is connected
02
Loop (Short circuit is

made on the line)
Short circuit is made on

the line
03
Ring wire is grounded
04
LC card is not mounted
DLC card is not

mounted
05
Test busy
Terminal failure
DLC card down
06
07
08
STATUS OF Dterm
Line failure detected
STATUS OF DtermIP
Software Test
01 - FF: See Station Status Information
of CMF5.)
36
Page 41. (This data is same as the status code
NWA-008847-001 Rev.4.0
a6ch1001.fm

BATTERY RELEASE CONTROL

General Description
When the AC power is to be cut off intentionally (such as maintenance for the building), this feature can
disconnect the batteries from the PBX, using the MAT or the CAT, and prevent an excessive discharge of
the battery.
System Diagram of Battery Release Control

PBX
C.O.
NETWORK
PWR
MODEM
MAT
ENTERING COMMAND
BATTERY
MODEM
MP
BATTERY CONNECTION RELAY
Service Conditions
The battery disconnection is canceled if the system is initialized (Power off/on or Reset).
37
NWA-008847-001 Rev.4.0
a6ch1001.fm

Operating Procedure
(1)
To disconnect the battery

ST
COMMAND=
EC0 +
DE
EC0>
00 +
DE
EC0>00:1
The current status is displayed by entering first data 00

(1: Battery connection)
0 +
EXE
EC0>00:1 0
The status is changed to battery disconnection by

entering second data 0.
OK
(2)
To cancel the battery disconnection

ST
COMMAND=
EC0 +
DE
EC0>
00 +
DE
EC0>00:0
The current status is displayed by entering first data 00

(0: Battery disconnection)
1 +
EXE
EC0>00:0 1
The status is changed to battery connection by entering

second data 1.
OK
38
NWA-008847-001 Rev.4.0
a6ch1001.fm

DIAGNOSTICS
DIAGNOSTICS
General Description
To assist maintenance personnel, this feature provides diagnostic capabilities such as fault code generation, device status information and alarm information recording, which can be accessed from the MAT or
the CAT.
Service Conditions
(1)
The following station status information can be displayed on the MAT or the CAT by direct
command:
(2)
Idle
Line Lockout
Dialing
Tone Trunk Connection (reorder tone, busy tone, service set tone, etc.)
Types of Connection (station-to-station, three-way calling, voice calling, holding, etc.)
Destination number (trunk number, register number)
Short circuit on line
The following trunk status information can be displayed on the MAT or the CAT by direct command:
Idle
Ringing in
Incoming queue to Attendant Console
Holding
In a tandem connection
Incoming queue to UCD
Dialing
Receiving dialed digits
39
NWA-008847-001 Rev.4.0
a6ch1001.fm

DIAGNOSTICS
(3)
The following information is stored and can be displayed on the MAT or the CAT using a memory
dump command in hexadecimal format:
(4)
Program address where an endless loop has occurred

Last initialization time for main program
Last initialization time for firmware program
The reason for initialization (power-on, RESET key, endless loop, rotary switch, command from
MAT or CAT)
The PBX has a built-in patrol program that monitors the status of all connected devices. Additionally,
when no response or an invalid response from a device is received, this program stores in memory
the slot number of that device. From the MAT or the CAT, a maintenance person can read the slot
number of any device which does not respond to the main processor or provides an illegal status to
the main processor.
Operating Procedure
(1)
Station Status Information

Operation:
ST
COMMAND=
F50 +
DE
F50>
0 + X-XXXXXXXX +
(Station No.)
or
0 + FX-FXXXXXXXX
(Dterm No.)
DE
XXXXXXXX : XX XX XX XX
Status Code of the designated Address +3

Status Code of the designated Address
Designated Address
For the meaning of status code, see Station Status Information on next page.
40
NWA-008847-001 Rev.4.0
a6ch1001.fm
JULY/01/2006

DIAGNOSTICS

STATUS
CODE
DESCRIPTION
01
Idle
02
In Line Lockout mode
10
Dialing to an ORT
11
Dialing to a trunk
12
Dialing to an ORT (After consultation hold a station)
13
Dialing to an ORT (After consultation hold a trunk)
14
Dialing to a trunk (After consultation hold a station)
15
Dialing to a trunk (After consultation hold a trunk)
1F
Dialing to an ORT (After consultation hold 3 party Conference

Trunk)
20
In Reorder Tone connection
21
In Reorder Tone connection (While consultation hold a Station)
22
In Reorder Tone connection (While consultation hold a trunk)
23
In Reorder Tone connection (While consultation hold 3 party

Conference Trunk)
2C
In Howler Tone connection
30
In Service Set tone connection
32
In Service Set tone connection (While consultation hold a trunk)
40
In Ringback Tone Connection
41
In Ringback Tone Connection for the second call

(After consultation hold a station)
42
In Ringback Tone connection for the second call

(After consultation hold a trunk)
44
In Ringback Tone connection for the operator call
45
In Ringback Tone connection for operator call

(After consultation hold a station)
REMARKS
41
NWA-008847-001 Rev.4.0
a6ch1001.fm

DIAGNOSTICS

STATUS
CODE
DESCRIPTION
46
In Ringback Tone connection for operator call

(After consultation hold a trunk)
50
Ringing (Call from a station)
51
Ringing (Call from an outside party)
55
Ringing (Automatic Wake Up Call)
60
In Station to Station connection
62
In Three-Way Calling
65
Holding
66
Voice Call to a Dterm
67
Voice Call from a Station
71
In Station to Trunk connection
72
Three-Way Calling with a station and a trunk
C4
In a CAT mode (For Dterm)
C8
In a UCD Queue
C9
In a UCD Queue after holding a station
CA
In a UCD Queue after holding a trunk
NOTE:
REMARKS
The status codes not described in Station Status Information mean busy conditions.
42
NWA-008847-001 Rev.4.0
a6ch1001.fm

DIAGNOSTICS
(2)
Trunk Status Information

Operation:
ST
COMMAND=
F50 +
DE
F50>
0 + DXXX +
(Trunk No.)
DE

Status Code of the designated Address
Designated Address
For the meaning of status code, see Trunk Status Information on next page.
43
NWA-008847-001 Rev.4.0
a6ch1001.fm
JULY/01/2006

DIAGNOSTICS
Trunk Status Information

STATUS
CODE
DESCRIPTION
01
Incoming queue to Attendant Console
03
Attendant Camp On
04
In a trunk to station connection
05
Dialing In (Tie Line)
06
In a tandem connection
08
Hold by Exclusive/Nonexclusive Hold
09
TAS in progress
0A
Incoming queue to UCD
0B
Three-Way Calling with a station and two trunks
0D
In Ringback Tone/Busy Tone connection (Tie Line)
0E
Waiting for release signal from distant office
10
Sending dialed digits (Outgoing Trunk of a tandem connection)
11
Three-Way Calling with two stations
14
Dialing In (Incoming Trunk of a trunk to trunk connection)
19
Ringing In (Trunk Direct Appearance on Dterm)
1A
Ringing In (Direct In Termination-DIT)
1B
Ringing In (Trunk Direct Appearance and DIT)
20
Holding by Call Hold
21
Holding by Call Park
2A
Incoming Queue to UCD (While sending message)
2B
Incoming Queue to UCD (After sending message)
FF
Idle
44
REMARKS
NWA-008847-001 Rev.4.0
a6ch1001.fm

DIAGNOSTICS
(3)
Alarm Information
Operation:
ST
COMMAND=
F53 +
DE
F53>
XXXX +
(Memory Dump Data)
DE
See Alarm Information on next page.

Designated Address
45
NWA-008847-001 Rev.4.0
a6ch1001.fm
JULY/01/2006

DIAGNOSTICS
Alarm Information
MEMORY DUMP
DATA
0000
ALARM INFORMATION
REMARKS
Last Initialization Time for Main Processor (MP)

DD HH MM SS
Second (00-59)
Minute (00-59)
Hour (00-23)
Date (01-31)
0001
0004
Reason for System Initialization

00: Power on
01: SW1 on MP card
02: Endless Loop in H-Rank
03: Endless Loop in L-Rank
05: Stack Trouble
06: Address Trouble
07: COP Alarm
08: Abort
09: SW3 on MP card
0B: Command from MAT/CAT
No fault
System fault
No fault
Last Initialization Time for Firmware Processor (FP0-FP3,

FP16-FP19)
DD HH MM SS
Second (00-59)
Minute (00-59)
Hour (00-23)
Date (01-31)
NOTE:
By depressing the S key, next FP data can be displayed.
46
NWA-008847-001 Rev.4.0
a6ch1001.fm

BATTERY REPLACEMENT
BATTERY REPLACEMENT
The interval of battery replacement depends on the ambient temperature.
The following caution label shows battery replacement interval and attached to the reverse side of the
Front Cover for PIM and BATTM.
When you set up the battery for the first time, you must keep the record of the installation date. And you
should refer to the BATTERY REPLACEMENT TABLE for exchanging the battery.
BATTERY REPLACEMENT TABLE

INSTALLATION DATE:
PREVENT INJURY AND SKIN BURN,

CAUTION TO
PAY ATTENTION TO THE FOLLOWING.
AMBIENT
5 ~ 35C
0 ~ 50C
0 ~ 50C
TEMPERATURE (AVERAGE 25C) (AVERAGE 25C) (AVERAGE 40C)
REPLACEMENT
INTERVAL
3 YEARS
2 YEARS
1 YEAR
o ELECTROLYTE LEAKAGE OR OTHER HAZARDS

MAY RESULT IF THE BATTERY IS NOT REPLACED IN ACCORDANCE WITH THE SPECIFIED
INTERVALS.
47
o DO NOT STRIKE A MATCH OR CAUSE A

SPARK IN VICINITY OF BATTERY.
o PLACE THE EQUIPMENT WELL VENTILATED
AREA.
o DO NOT SHORT.
o REPLACE BATTERY ONLY AFTER BATTERY
GASES HAVE BEEN DISPERSED.
NWA-008847-001 Rev.4.0
a6ch1001.fm

FAULT REPORT SCHEDULING

General Description
This feature provides the system to register pre-determined date for periodic maintenance in advance and
notify the information on the day by the PWR card alarm lamp, the Dterm function key lamp or external
alarm display panel.
PBX
Alarm Panel
MJ MN
Indicate the lamp

on the scheduled date
1
2
AB
GH
I
PQ
RS
JK
L
TU
V
DE
F
Fe
atu
re
OP
ER
MP
Dterm
Register the time of

periodic maintenance
Service Conditions
(1)
The maximum of eight pre-determined dates for periodic maintenance, for example, battery check,
are registered by CM43 Y=2 in advance.
(2)
The notification for maintenance is indicated by the alarm lamp (MJ/MN) on the PWR card or
external alarm panel, or the Dterm function key lamp. The Dterm function key steady lights as MJ
alarm, or flashes with 60 IPM as MN alarm. The MJ or MN alarm is selected by CMEA Y=2 in
advance.
(3)
The number of Dterm which indicates the periodic maintenance is two in a system.
(4)
The alarm indication can be cleared by CMEA Y=1 from CAT/MAT.
48
NWA-008847-001 Rev.4.0
a6ch1001.fm

START
DESCRIPTION
DATA
Assign the date and time setting for

periodic maintenance.
Y=2
(1) 00-07: Periodic maintenance
(2) YYYY MM DD HH
YYYY: 2000-2099 (Year)
MM : 01-12 (Month)
DD : 01-31 (Date)
HH : 00-23 (Hour)
Assign the check item for periodic maintenance.
Y=3
(1) 00-07: Periodic maintenance
(2) 0 : Battery check
1-7 : Check item No.1-No.7
CM51
Specify the Dterm for alarm display, if

required.
Y=16
(1) 01: Dterm No.1
02: Dterm No.2
(2) X-XXXXXXXX: My line number of Dterm
CM90
Assign the alarm indication key to Dterm

function key, if required.
Y=00
(1) My Line No. + , +Key No.
(2) F5020: Alarm display
CMEA
Set the alarm kind for periodic maintenance.
CM43
Y=2
(1) 16
(2) 1: MN alarm
2: MJ alarm
END
49
NWA-008847-001 Rev.4.0
a6ch1001.fm
JULY/01/2006

Operating Procedure
To clear the alarm display
Operation:
ST
COMMAND=
EA1
DE
EA1>
XX
DE
EA1>XX:XX
CCC +
EXE
OK
XX : 00 : Clear all of MJ/MN/- - alarms

01 : Clear MJ alarms
02 : Clear MN alarms
50
NWA-008847-001 Rev.4.0
a6ch1001.fm

REMOTE MAT
REMOTE MAT
General Description
The Remote Maintenance Administration Terminal (Remote MAT) is a Windows based application software, which provides a display of fault information on the remote offices, and interacts with MATWorX
for remote maintenance.
The remote offices to be managed are NEAX IMX, 2400 IPX, 2000 IPS, IPSDMR/IPSDM, 2000 IVS2, and
NEAX IVS/M100 (refer to service conditions (1) for actual product names by countries).
Major functions of Remote MAT are as follows:
Automatic notification of alarm information by dial-up connection from the remote office
Automatic collection of detailed fault information on the remote office
Automatic notification of detailed fault information by e-mail
Health check of remote maintenance line
Remote maintenance
System Outline of Remote MAT

2000 IVS
NEAX IMX/
2400 IPX
MODEM
MP
Administration Center
Remote Maintenance
C.O./TIE LINE
Fault Information
Remote MAT (RMAT)

MATWorX
2000 IPS/
IPSDMR/IPSDM
NEAX
IVS/M100
MODEM
MODEM
MP
MP
51
NWA-008847-001 Rev.4.0
a6ch1001.fm

REMOTE MAT
Service Conditions
(1)
Remote MAT can manage NEAX IMX, 2400 IPX, 2000 IPS, IPSDMR/IPSDM, 2000 IVS2, and
NEAX IVS/M100 with specified software version. Actual product names with software version by
countries are as follows:
Australia
2400 IPX
NEAX 2400 IPX

Not available
Asia, Africa, Latin America,

Middle East, Europe, Russia
NEAX 2400 IPX

2000 IPS
NEAX 2000 IPS INTERNET PROTOCOL SERVER
IPSDMR
IPSDM
NEAX IPSDMR INTERNET PROTOCOL SERVERDMR

NEAX IPSDM INTERNET PROTOCOL SERVERDM
NEAX IMX
NEAX 7400 IMX
2000 IVS2
NEAX 2000 IVS2

(Series 2000 R1.5 or later)
NEAX IVS/
M100
NEAX 7400 ICS M120

NEAX 7400 ICS M110
(3300 series or later)
NOTE:
(2)
UK
Not available
NEAX 2000
INTEGRATED VOICE
SERVER (R2.1 or later)
Not available
NEAX 7400 ICS (IMX)

NEAX 7400 ICS M100MX
NEAX 2000 IVS2
NOTE
(R2.1 or later)
NEAX 7400 ICS M100
NEAX 7400 ICS M80VS
(GD version or later)
NEAX 2000 IVS2 is for Latin America only.
Remote MAT can manage up to 1000 remote offices.

Note that the maximum number of NEAX IVS/M100 systems to be managed by the Remote MAT
is varied depending on the software version.
Australia
Asia, Africa, Latin America,

Middle East, Europe, Russia
UK
3400 series or earlier
Not available
GD version or earlier
Maximum 60 offices
3500 series or later
Not available
J version or later
Maximum 540 offices
(3)
Remote MAT and MATWorX must be installed in the same PC.

MATWorX for each product is required.
(4)
Remote MAT is connected to the PBX over PSTN line or tie line via modem.
The modem for Remote MAT must be compatible with an internal modem of the PBX.
(5)
When automatic notification of fault information by e-mail is used, the PC for Remote MAT must be
connected to Local Area Network (LAN).
(6)
Health check of remote maintenance lines is not available for NEAX IVS/M100.
52
NWA-008847-001 Rev.4.0
a6ch1001.fm

REMOTE MAT
(7)
MJ alarm, MN alarm, and - - alarm, which are set as the objects of fault information stored by CMEA
Y=2, can be reported to the Remote MAT.
(8)
Until a new fault occurs, fault information is not reported even though the previous fault information
has not been read, by the Remote MAT.
(9)
4 times per 5 minutes, recall is executed when the first connection to the Remote MAT cannot be
established by the default settings. These values can be changed by the system data programming.
(10) Two called party number of Remote MATs can be set as the destination of fault information. When
the first connection to a Remote MAT cannot be established, the next recall is executed to the other
destination, and repeated one after the other.
(11) When multiple faults occur within the predetermined time, the fault information is reported at a time.
MJ alarm
Start of fault
information reporting
MN alarm
End of fault
60 seconds
t seconds
If a MN alarm is registered within t seconds, the fault information of the MN alarm is reported
together with the MJ alarm.
(12) Even if the alarm is cleared within the predetermined time, the fault information is reported to the
Remote MAT.
MJ alarm
Start of fault
MJ alarm
cleared
End of fault
60 seconds
t seconds
Even if the MJ alarm is cleared within t seconds, the fault information of the MJ alarm is reported.
53
NWA-008847-001 Rev.4.0
a6ch1001.fm

REMOTE MAT
START
DESCRIPTION
DATA
Assign whether the system clock is set

when the system clock setting command is
received from the RMAT.
(1) 456
(2) 0 : Not set
1 : To set
Assign whether the fault information is

cleared when the fault information clear
command is received from the RMAT.
(1) 457
(2) 0 : To clear
1 : Not cleared
CM40
Assign the station number of the MP builtin modem.
Y=10
(1) 1
(2) X-XXXXXXXX: Station No.
CM13
Assign the function of analog data station

to the required modem station number.
Y=07
(2) 0 : Data station
CM41
Specify the recall interval timer of the MP

built-in modem.
Y=0
(1) 69
(2) 45-99: 180-396 seconds
(4 second increments)
If no data is set, the default setting is
304 seconds.
CM42
Specify the number of times for recall from

the MP built-in modem.
(1) 19
(2) 01-09: Number of times
If no data is set, the default setting is 04.
Allocate the memory area for the automatic

fault information reporting from the MP
built-in modem.
(1) 67
(2) XXX YYY
XXX: 000-299: Starting Memory Slot
No. in Block
YYY: 001-300: Number of Slots to be
assigned in Block
NOTE: Assign more than two slots.
CM08
CM71
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REMOTE MAT
DESCRIPTION
DATA
CM72
Assign the outgoing access code and called

party number to Memory Slot number allocated by CM71.
Y=0
(1) 000-299: Memory Slot No.
(2) Outgoing Access Code (Maximum 4
digits) + , + Called Party No. (Maximum 26 digits)
CMEA

Y=2
(1) See FAULT MESSAGE of
(2) CHAPTER 1.
Page 10
Specify the alarm kind sent automatically

to the RMAT.
Y=3
(1) 00
01
02
(2) 0
1
Assign the office number sent to the

RMAT.
Y= 4
(1) 00 : Office number sent to RMAT
(2) 00-999: Office No.00-999
Specify the destination of fault information

as RMAT.
Y=4
(1) 01 : Destination of fault information
(2) 3 : IMX MAT or Centralized MAT
and RMAT
7 : RMAT
: MJ alarm
: MN alarm
: - - alarm
: Send
: Not sent
END
Operating Procedure
Refer to the IMX or IPX RMAT Operation Manual.
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CENTRALIZED MAT
CENTRALIZED MAT
General Description
The Centralized Maintenance Administration Terminal (Centralized MAT) is a Windows based application software, which provides a display of fault information on any office connected through CCIS or IP
network (intranet), and interacts with MATWorX for remote maintenance over the network.
The offices to be managed are 2000 IPS, IPSDMR/IPSDM, 2000 IVS2, and retrofit system.
System data read/write/delete, save/load/verify, and AP program download are available by logging in
MATWorX through Centralized MAT.
When a fault occurs at one office in the network, fault information is sent to the center office. Then Centralized MAT detects the fault information which is stored in the center office data base.
System Outline of Centralized MAT

2
2000 IVS
(Local Office)
2000 IPS/
DMR
DM
IPS /IPS
(Local Office)
2000 IPS/2000 IVS /

DMR
DM
IPS /IPS
(Center Office)
Remote Maintenance
CCIS/IP Network
CCIS/IP
network
(Intranet)
(Intranet)
MP
Fault Information
Centralized MAT
MATWorX
Retrofit System
(Local Office)
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CENTRALIZED MAT
Service Conditions
(1)
Centralized MAT can manage 2000 IPS, IPSDMR/IPSDM, 2000 IVS2, and retrofit system. Series
3000 or later software version is required for 2000 IPS/IPSDMR/IPSDM in each center and local
office. Series 2200 R3.2 (R3.2) or later software version is required for 2000 IVS2/retrofit system in
each center and local office.
(2)
Centralized MAT can manage up to 255 offices per CCIS/IP network, and up to 5 networks.
(3)
Centralized MAT and MATWorX must be installed in the same PC.

MATWorX Ver.3 or later for 2000 IVS2 is required. For 2000 IPS/IPSDMR/IPSDM, MATWorX
ver.4.2 or later is recommended.
(4)
Centralized MAT is connected to the PBX over RS-232C interface or Local Area Network (LAN).
Modem connection is not available.
(5)
Only one 2000 IPS or IPSDMR/IPSDM or 2000 IVS2 can be the center office per network which is
connected to Centralized MAT. Retrofit system must be a local office.
(6)
Offices connected through Event based CCIS cannot be managed by Centralized MAT.
(7)
Offices connected through H.323 standard cannot be managed by Centralized MAT.
(8)
MP EXPMEM card is required for 2000 IVS2 which is used as the center office.
(9)
PBX number, which is sent to the center office with fault information, is converted to Point Code
according to the data assigned by CME3 Y=02 at the center office.
(10) Point Code, date which the fault is detected, and MJ alarm/MN alarm/- - alarm can be reported to
Centralized MAT.
(11) MJ alarm/MN alarm/- - alarm are set as the objects of fault information stored by CMEA Y=2.
(12) The alarm indication can be cleared by MATWorX Fault Display Add-In or CMEA Y=1 entry from
CAT/MAT.
(13) The interval time of detecting fault information is unified per system. (The initial setting is 0.5
minutes.)
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CENTRALIZED MAT
(14) The relationship between the maximum number of networks to be managed by Centralized MAT and
the interval time which Centralized MAT detects fault information is as following table.
INTERVAL TIME
MAXIMUM NUMBER
OF NETWORKS
30 seconds
1 minute
5 minutes
10 minutes
30 minutes
1 hour
12 hours
24 hours
(15) When the detecting time takes longer than the detecting interval time, the next detecting time starts
as soon as the previous detecting time finishes.
(16) An office which belongs to both of 2000 IPS/IPSDMR/IPSDM/2000 IVS2 network and Fusion
network can be managed by both of 2000 IPS Centralized MAT and 2400 IPX Centralized MAT, but
either 2000 IPS or 2400 IPX Centralized MAT must be specified as the destination for reporting fault
information.
(17) AP program download for the CCH/CCT/DTI/IPT card used for communication with the center
office cannot be executed from Centralized MAT.
(18) MP program download cannot be executed from Centralized MAT.
(19) Centralized MAT can access multiple offices in the network at once.
(20) When the same alarm kind faults occur consecutively at the same office, the fault information is
overwritten by the new fault information.
(21) Maximum of two logical ports are available for MAT/CAT in local office. While these two ports are
used from CAT and 2400 IPX Centralized MAT, remote maintenance cannot be operated from 2000
IPS Centralized MAT.
(22) The logical port for MAT will be released automatically after ten minutes from last command entry
from 2000 IPS Centralized MAT.
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CENTRALIZED MAT
Example
Point Code: 10011
PBX No. : 0003
Point Code: 10010

PBX No. : 0002
Local Office
Local Office
PBX
number
Point Code: 10000

PBX No. : 0001
Center Office Point Code
PBX
number
(CME3 Y=02
is assigned)
Centralized MAT:
Each office in the
network is recognized
by the Point Code.
Local Office:
The fault information and PBX
number are sent to the center office.
PBX No.
0001
0002
0003
POINT CODE
10000
10010
10011
Center Office:
PBX number is converted to Point
Code according to the data assigned
by CME3 Y=02.
For CCIS programming, refer to the CCIS System Manual.

For IP programming, refer to the IP System Manual or NEAX 2000 IPS System Manual.
For Center Office
START
DESCRIPTION
DATA
CMA7
Assign the Originating Point Code (OPC)

for the center office.
Y=01
(1) 0-7 : CCH/IPT No.0-7
(2) 00001-16367: OPC
NOTE 1
NOTE 2
NOTE 1: CCH/IPT No.0 must be assigned

for Centralized MAT in center office.
NOTE 2: The Originating Point Code is

used to designate an originating
office in CCIS/IPT network. A
single OPC should be assigned to
all CCH/IPT numbers provided
in the same office.
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CENTRALIZED MAT
DESCRIPTION
DATA
CME3
Assign the PBX number and Originating

Point Code for each center and local office.
Y=02
(1) 0000-1023: PBX No.
(2) 00001-16367: Point Code set by
CMA7 Y=01
CMEA

Y=2
(2) CHAPTER 1.
Page 10

to the Centralized MAT.
Y=3
(1) 00
01
02
(2) 0
1
Specify the destination of fault information.
Y=4
(2) 2 : 2400 IPX MAT or Centralized
MAT
3 : 2400 IPX MAT or Centralized
MAT and RMAT
Specify the Point Code of the center office

as the Destination Point Code (DPC) which
fault information is sent to.
Y=4
(1) 05: Destination Point Code of fault
information
(2) 00001-16367: Point Code of center
office
: MJ alarm
: MN alarm
: - - alarm
: Send
: Not sent
END
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CENTRALIZED MAT
For Local Office
DESCRIPTION
START
CMA7
Assign the Originating Point Code (OPC)

for each local office.
NOTE:
CMEA
DATA
Y=01
(1) 0-7: CCH/IPT No.0-7
(2) 00001-16367: OPC NOTE
The Originating Point Code is

used to designate an originating
office in the CCIS/IPT network. A
single OPC should be assigned to
all CCH/IPT numbers provided
in the same office.

Y=2
(2) CHAPTER 1.
Page 10

to the Centralized MAT.
Y=3
(1) 00
01
02
(2) 0
1
Specify the destination of fault information.
Y=4
(2) 2 : 2400 IPX MAT or Centralized
MAT
3 : 2400 IPX MAT or Centralized
MAT and RMAT
: MJ alarm
: MN alarm
: - - alarm
: Send
: Not sent
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CENTRALIZED MAT
CMEA
DESCRIPTION
DATA
Specify the Point Code of the center office

as the Destination Point Code (DPC) which
fault information is sent to.
Y=4
(1) 05: Destination Point Code of fault
information
(2) 00001-16367: Point Code of center
office
END
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CENTRALIZED MAT
Operating Procedure
To display fault messages and clear the alarms of PBX
Operation:
Use Fault Display Add-In of MATWorX.
See Operating Procedure in FAULT MESSAGE.
Page 23
To display the PBX number set to each Point Code

Operation:
Use MOC Add-In of MATWorX.
ST
COMMAND=
E303 +
DE
E303>
XXXXX +
(Point Code)
DE
XXXXX : XXXX
PBX No.
Point Code
For operation of Centralized MAT, refer to the Centralized MAT User Guide.
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MP PROGRAM DOWNLOAD (FTP)

General Description
This feature enables the maintenance person to download the MP upgrade program from FTP sever to the
2000 IPS MP Card of Main Site/Remote Site with the PBX on-line.
NOTE:
MP program download for Remote Site is available from Series 3700 R12.2 software.
You can install the MP program to the FTP server on a LAN and designate the Downloading the Program
to PBX to the FTP server from the MAT that is established remotely on the LAN.
By using MATWorX program in the MAT, you can designate the following.
Program Download
Program Change (Program Changeover/Changeback, Program Version Matching)
Service Conditions
Refer to the Software Upgrade Guide.
To execute the remote downloading of MP program by MOC mode of MAT/CAT, do either of the following programming in accordance with the software version used.
Remote Download for Main Site [Series 3500 software required]
Page 65
Remote Download for Main Site/Remote Site [Series 3700 R12.2 software required]
Page 74
For the setting/operation of MATWorX in the remote program downloading (Main Site), refer to the Software Upgrade Guide.
For the office data of fault information display, refer to FAULT MESSAGE.
Page 10
When you require password service, do the programming of Customer Administration Terminal in Feature
Programming Manual.
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To provide the remote download (Main Site) from the MAT/CAT by Command Operation
(1)
To set the FTP server information, do the following programming.
START
DESCRIPTION
CM0C
Assign the IP address of FTP server to download the MP program.
Y=10
(1) 00
(2) 000000000000-255255255255:
IP address of FTP server
CCC
: Clear
NONE : No data
Assign the port number of FTP server for file

transfer (control).
Y=10
(1) 01
(2) 00001-65534: TCP Port No. 1-65534
CCC
: Clear
NONE
: TCP Port No. 21
NOTE:
DATA
Port No. 21 is used for the file transfer (control), and Port No. 20 is used for the file transfer in initial data setting.
For example, when the second data is set to 3000, Port No. 3000 is used for the file transfer
(control), and Port No. 2999 is used for the file transfer.
Assign the user ID for FTP server

NOTE:
When no user ID is assigned, log

into the FTP server with anonymous.
Assign the password for FTP server.

NOTE:
While entering the password with

CAT * (asterisk) is displayed on
LCD. When entering the password
with the MOC screen, actual data is
displayed.
Y=10
(1) 02
(2) X-XXXXXXXX: User ID
X: A-Z, 0-9: Character
(Maximum 8 characters)
CCC
: Clear
NONE
: No data NOTE
Y=10
(1) 03
(2) Z-ZZZZZZZZ: Password
Z: A-Z, 0-9 : Character
CCC
: Clear
NONE
: No data
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DESCRIPTION
DATA
CM0C
Assign the directory name to store the MP program with 1-32 characters (ASCII Code).
Y=10
(1) 04
(2) XXXX...XXXX: 1-16 characters
CCC
: Clear
NONE : No data
(1) 05
CCC
: Clear
NONE : No data
NOTE1: If the MP program is in the root directory of the FTP server, the directory name setting by
this data is not required. In this case, the root directory name of the FTP server can be obtained automatically.
NOTE2: Set the first data 05 only if the directory name is more than 16 characters.
Specify the file type of the MP program.
(1) 06
(2) 00
: MP program file
CCC
: Clear
NONE : No data
END
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(2)
To download the remote program, do the following programming.
START
DESCRIPTION
DATA
CM0C
Execute the MP program download and assign

the download start time.
Y=51
(1) 00
(2) 0 : Start to download
1 : Now downloading
3 : Not executed
YYYY MM DD HH mm:
Download time
YYYY: 2000-2099 (Year)
MM : 01-12 (Month)
DD : 01-31 (Date)
HH : 00-23 (Hour)
mm : 00-59 (Minute)
CCC : Interrupt downloading/Download
time Clear
NOTE1: You can download the MP programs while the system is operating. The downloaded program is stored in flash memory of MP card.
NOTE2: The second data 0 can be set only when the MP program download is not executed (second
data status is 3) and the system data backup is not being executed.
NOTE3: The second data XXXXXXXXXXXX (download time) can be set only when the MP program
download is not executed (second data status is 3) and the system data backup is not being
executed.
NOTE4: While the MP program is being downloaded (second data status is 0), you can input CCC
to interrupt the program download.
If you do that, the second data is changed from 1 (Now downloading) to 3 (Not executed),
and the MP program that has been downloaded disappears.
Execute the MP program download again, if required.
NOTE5: While the MP program is being downloaded (second data status is 0), you cannot input any
command other than CCC. If you do that, WAIT, BUSY NOW is displayed.
NOTE6: The download time can be canceled by inputting CCC when the second data
XXXXXXXXXXXX (download time) is displayed.
NOTE7: Execute the changeover of MP program, after the MP program download is completed.
END
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(3)
To set a time to execute the changeover (changeback) of the MP program, do the following
programming.
START
DESCRIPTION
DATA
CM0C
Specify the time for the changeover (changeback) of MP program.
Y=51
(1) 01: Start time for changeover (changeback)
(2) YYYY MM DD HH mm:
Changeover (changeback) time
YYYY : 2000-2099 (Year)
MM
: 01-12 (Month)
DD
: 01-31 (Date)
HH
: 00-23 (Hour)
mm
: 00-59 (Minute)
000000000000: Now executing
CCC
: Clear
NONE : No data
NOTE1: For MP program changeover, the system is reset automatically. Be sure not to set the time
while the system is operating.
NOTE2: If a specified changeover time is passed while MP program is being downloaded, the
changeover of MP program is executed immediately (second data becomes
000000000000).
NOTE3: If you set the second data to 000000000000 while MP program is being downloaded, the
MP program changeover is executed after MP program download is completed.
NOTE4: If you set the second data to 000000000000 while matching the program version of Flash
ROMs, the MP program changeover is executed after the program version matching is
completed.
NOTE5: This data is cleared after MP program changeover is completed.
NOTE6: If the system is reset five times during about three minutes, the MP program changeback
is executed automatically.
END
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(4)
To match the MP program version of Flash ROM 0 (outdated side) and Flash ROM 1 (upgraded
side), do the following programming.
DESCRIPTION
START
CM0C
DATA
Copy the MP program of Flash ROM 1 (upgraded side) to the Flash ROM 0 (outdated
side).
Y=51
(1) 03
(2) 0 : To copy
1 : Not copied
NOTE1: You can clear the previous MP program by this data setting.
NOTE2: While the MP program is being
downloaded, the second data 0 cannot be assigned. If you do that,
WAIT, BUSY NOW is displayed.
END
(5)
To read the status of MP program downloading, do the following programming.

DESCRIPTION
START
CM0C
DATA
Read the status of MP program download.

NOTE:
If you set this data other than while

the MP program download is executed, NONE is displayed.
Display example:
If you are downloading the third file
of 11 MP program files, 00030B
is displayed as the second data.
(File type 00=MP program file)
Y=51
(1) 04
(2) XX YY ZZ
XX: File type
00: MP program file
YY: Downloading file No.
ZZ : Total number of files
END
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(6)
To read the latest results of MP program download, do the following programming.
START
CM0C
DESCRIPTION
DATA
Read the latest result of MP program download.

NOTE1: The executed results of the latest MP
program downloading/changeover
(changeback)/program version
matching/automatic changeback
are displayed.
NOTE2: Before executing the MP program
download, NONE is displayed.
Y=51
(1) 05
(2) XX YY ZZ YYYYMMDDHHmm
XX: File type
00: MP program file
YY: Executed operation
00: Download
01: Changeover
02: Program version matching
03: Automatic changeback
ZZ : Result
00: OK/Occurred
01: Interrupted
02: NG: Other than below
03: NG: FTP double open
04: NG: FTP server connection failed/
Missing files
05: NG: Data transfer error
10: Start
YYYY: 2000-2099 (Year)
MM : 01-12 (Month)
DD : 01-31 (Date)
HH : 00-23 (Hour)
mm : 00-59 (Minutes)
END
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(7)
To read the status of upgraded side/outdated side of MP card, do the following programming (for
maintenance technician-use).
START
DESCRIPTION
CM0C
Read the status of upgraded side/outdated side

of MP card.
NOTE:
DATA
The current status of the upgraded

side/outdated side of MP card is displayed.
Y=51
(1) 06
(2) XX XX ZZ ZZ
XX: 00/01: Side type
XX: 00/01: Side status
ZZ : 00/01: Side type
ZZ : 00/01: Side status
XX=0 side
ZZ=1 side
Side type : 00: Upgraded side
01: Outdated side
Side status : 00: Normal
01: Undefined
END
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(8)
To read the version information of MP program, do the following programming.
START
DESCRIPTION
CMF8
Read the version information of MP program.
NOTE:
DATA
Y=5
(1) XX ZZ
XX: FF: Act program of MP card
FE: Outdated side of MP card
FD: Upgraded side of MP card
ZZ : 01-05: Reading Procedure
(2) 4353 : Start code
XXXX: SC No.
XX
: Program version
XXXX: Integral No. of Issue
XX
: Decimal No. of Issue
Read in the following order.

Example:
Outdated side of MP card: FE, SC No.: SC-3385,
Program version: K1,
Issue No.: 1
Display content
COMMAND=
F85>
F85> FE01: 4353
F85> FE02: 3385
F85> FE03: K1
F85> FE04: 0001
F85> FE05: 00
Operation
ST
F85 + DE
FE01 + DE
S
S
S
S
4353 is displayed definitely

SC No.
Program version
Integral No. of Issue
Decimal No. of Issue
END
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(9)
To read the result record of MP program download, do the following programming.
START
DESCRIPTION
CMF5
Read the result record of MP program download.

NOTE:
DATA
The execute results of the latest MP

program downloading next block
pointer (1 byte) of result memory is
read.
Read the result record of MP program download.

NOTE:
Y=3
(1) 0713: Main Site
(2) XXXXXXXX: Memory contents
Y=3
(1) 0714: Main Site
Can read 32 times the same contents

(File type, Executed operation, Result, Execution time) as for CM0C
Y=52>XX05 from latest result of
MP program download (16 bytes
32 blocks).
END
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To provide the remote download (Main Site/Remote Site) from the MAT/CAT by Command Operation (same for office data settings of remote download at Remote Site in survival mode)
(1)
To set the FTP server information, do the following programming.

DESCRIPTION
START
CM0C
DATA
For each Site, assign the IP address of FTP

server to download the MP program.
Y=11
(1) XX00
XX: 00: Main Site No.
01-30: Remote Site No.
(2) 000000000000-255255255255:
IP address of FTP server
CCC
: Clear
NONE : No data
For each Site, assign the port number of FTP

server for file transfer (control).
Y=11
(1) XX01
(2) 00001-65534: TCP Port No. 1-65534
CCC
: Clear
NONE
: TCP Port No. 21
NOTE:
Port No. 21 is used for the file transfer (control), and Port No. 2999 is used for the file
transfer in initial data setting.
For example, when the second data is set to 3000, Port No. 3000 is used for the file transfer
(control), and Port No. 2999 is used for the file transfer.
For each Site, assign the user ID for FTP server.

NOTE:
When no user ID is assigned, log

into the FTP server with anonymous.
Y=11
(1) XX02
(2) X-XXXXXXXX: User ID
X: A-Z, 0-9: Character
CCC
: Clear
NONE
: No data NOTE
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DESCRIPTION
A
CM0C
DATA
For each Site, assign the password for FTP

server.
NOTE:
While entering the password with

CAT, * (asterisk) is displayed on
LCD. When entering the password
with the MOC screen, actual data is
displayed.
For each Site, assign the directory name to

store the MP program with 1-32 characters
(ASCII Code).
Y=11
(1) XX03
(2) Z-ZZZZZZZZ: Password
Z: A-Z, 0-9 : Character
CCC
: Clear
NONE
: No data
Y=11
(1) XX04
CCC
: Clear
NONE : No data
(1) XX05
CCC
: Clear
NONE : No data
NOTE1: If the MP program is in the root directory of the FTP server, the directory name setting by
this data is not required. In this case, the root directory name of the FTP server can be obtained automatically.
NOTE2: Set the first data 05 only if the directory name is more than 16 characters.
For each Site, specify the file type of the MP
program.
(1) XX06
(2) 00
: MP program file
CCC
: Clear
NONE : No data
END
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(2)
To download the MP program, do the following programming.
START
DESCRIPTION
DATA
CM0C
For each Site, execute the MP program download and assign the download start time.
Y=52
(1) XX00
(2) 0 : Start to download
1 : Now downloading
3 : Not executed
YYYY MM DD HH mm:
Download time
YYYY: 2000-2099 (Year)
MM : 01-12 (Month)
DD : 01-31 (Date)
HH : 00-23 (Hour)
mm : 00-59 (Minute)
CCC : Interrupt downloading/Download
time Clear
NOTE1: You can download the MP programs while the system is operating. The downloaded program is stored in flash memory of MP card.
NOTE2: The second data 0 can be set only when the MP program download is not executed (second
data status is 3) and the system data backup is not being executed.
NOTE3: The second data XXXXXXXXXXXX (download time) can be set only when the MP program
download is not executed (second data status is 3) and the system data backup is not being
executed.
NOTE4: While the MP program is being downloaded (second data status is 0), you can input CCC
to interrupt the program download.
If you do that, the second data is changed from 1 (Now downloading) to 3 (Not executed),
and the MP program that has been downloaded disappears.
Execute the MP program download again, if required.
NOTE5: While the MP program is being downloaded (second data status is 0), you cannot input any
command other than CCC. If you do that, WAIT, BUSY NOW is displayed.
NOTE6: The download time can be canceled by inputting CCC when the second data
XXXXXXXXXXXX (download time) is displayed.
NOTE7: Execute the changeover of MP program, after the MP program download is completed.
NOTE8: When the communication between Main Site and Remote Site cannot operate normally,
HARDWARE ERROR is displayed
END
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(3)
To set a time to execute the changeover (changeback) of the MP program, do the following
programming.
START
DESCRIPTION
DATA
CM0C
For each Site, execute the changeover (changeback) of MP program.
Y=52
(1) XX01: Start time for changeover (changeback)
XX : 00: Main Site No.
(2) YYYY MM DD HH mm:
Changeover (changeback) time
YYYY : 2000-2099 (Year)
MM
: 01-12 (Month)
DD
: 01-31 (Date)
HH
: 00-23 (Hour)
mm
: 00-59 (Minute)
000000000000: Now executing
CCC
: Clear
NONE : No data
NOTE1: For MP program changeover, the system is reset automatically. Be sure not to set the time
while the system is operating.
NOTE2: If a specified changeover time is passed while MP program is being downloaded, the
changeover of MP program is executed immediately (second data becomes
000000000000).
NOTE3: If you set the second data to 000000000000 while MP program is being downloaded, the
MP program changeover is executed after MP program download is completed.
NOTE4: If you set the second data to 000000000000 while matching the program version of Flash
ROMs, the MP program changeover is executed after the program version matching is
completed.
NOTE5: This data is cleared after MP program changeover is completed.
NOTE6: If the system is reset five times during about three minutes, the MP program changeback
is executed automatically.
NOTE7: When the communication between Main Site and Remote Site cannot operate normally,
HARDWARE ERROR is displayed.
END
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(4)
To match the MP program version of Flash ROM 0 (outdated side) and Flash ROM 1 (upgraded
side), do the following programming
START
DESCRIPTION
DATA
CM0C
For each Site, copy the MP program of Flash

ROM 1 (upgraded side) to the Flash ROM 0
(outdated side).
NOTE1: You can clear the previous MP program by this data setting.
Y=52
(1) XX03
(2) 0 : To copy
1 : Not copied
NOTE2: While the MP program is being

downloaded, the second data 0 cannot be assigned. If you do that,
NOTE3: When the communication between
Main Site and Remote Site cannot
operate normally, HARDWARE
ERROR is displayed.
END
(5)
To read the status of MP program downloading, do the following programming.
START
CM0C
DESCRIPTION
DATA
For each Site, read the status of MP program

download.
NOTE1: If you set this data other than while
the MP program download is executed, NONE is displayed.
Display example:
If you are downloading the third file
of 11 MP program files, 00030B
is displayed as the second data.
(File type 00=MP program file).
Y=52
(1) XX04
(2) XX YY ZZ
XX: File type
00: MP program file
YY: Downloading file No.
ZZ : Total number of files

ERROR is displayed.
END
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(6)
To read the latest results of MP program download, do the following programming.
START
DESCRIPTION
DATA
CM0C
For each Site, read the latest result of MP program download.
Y=52
(1) XX05
(2) XX YY ZZ YYYYMMDDHHmm
XX: File type
00: MP program file
YY: Executed operation
00: Download
01: Changeover
03: Automatic changeback
ZZ : Result
00: OK/Occurred
01: Interrupted
02: NG: Other than below
03: NG: FTP double open
04: NG: FTP server connection failed/
Missing files
05: NG: Data transfer error
10: Start
YYYY: 2000-2099 (Year)
MM : 01-12 (Month)
DD : 01-31 (Date)
HH : 00-23 (Hour)
mm : 00-59 (Minutes)
NOTE1: The executed results of the latest MP

program downloading/changeover
(changeback)/program version
matching/automatic changeback
are displayed.
NOTE2: Before executing the MP program
download, NONE is displayed.
END
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(7)
To read the status of upgraded side/outdated side of MP card, do the following programming (for
maintenance technician-use).
START
DESCRIPTION
DATA
CM0C
For each Site, read the status of upgraded side/

outdated side of MP card.
NOTE1: The current status of the upgraded
side/outdated side of MP card is displayed.
ERROR is displayed.
Y=52
(1) XX06
(2) XX XX ZZ ZZ
XX: 00/01: Side type
XX: 00/01: Side status
ZZ : 00/01: Side type
ZZ : 00/01: Side status
XX=0 side
ZZ=1 side
Side type : 00: Upgraded side
01: Outdated side
Side status : 00: Normal
01: Undefined
END
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(8)
To read the MP program information, do the following programming.
START
DESCRIPTION
DATA
CMFB
For each Site, read the MP program information.
Y=00
(1) XX ZZ
ZZ : MP program information
02: SC No.
07: Year
08: Month
09: Day
21: Upgraded side: Keyword
22: Upgraded side: SC No.
23: Upgraded side: Official Version
24: Upgraded side: Official Revision
25: Upgraded side: Official Revision
(A decimal point
below)
26: Upgraded side: Patch
27: Upgraded side: Year
28: Upgraded side: Month
29: Upgraded side: Day
41: Outdated side: Keyword
42: Outdated side: SC No.
43: Outdated side: Official Version
44: Outdated side: Official Revision
45: Outdated side: Official Revision
(A decimal point
below)
46: Outdated side: Patch
47: Outdated side: Year
48: Outdated side: Month
49: Outdated side: Day
(2) XX, XXXX: Revision Table
END
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(9)
To read the result record of MP program downloading, do the following programming.
START
DESCRIPTION
CMF5
For each Site, read the result record of MP program downloading.

NOTE:
DATA
For each Site, read the result record of MP program downloading.

NOTE:
For each Site, read the status of MP program

downloading.
NOTE:
Y=3
(1) 0714: Main Site
0842: Remote Site 01
Y=3
(1) 0901: Main Site
Reading is available only at the

Main Site.

Can read 32 times the same contents

(File type, Executed operation, Result, Execution time) as for CM0C
Y=52>XX05 from latest result of
MP program download (16 bytes
32 blocks).
The execute results of the latest MP

program downloading next block
pointer (1 byte) of result memory is
read.
Y=3
(1) 0713: Main Site

00: Download
01: Changeover
FF: Not used
END
Operating Procedure
Refer to the Software Upgrade Guide.
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ONLINE MP-FP COMMAND OUTPUT

General Description
This feature enables to store an MP-FP command and output RS in online mode. By this feature, you can
analyze a cause of failure without difficulty even during operation.
Service Conditions
(1)
64 K bytes of command data can be stored in the MP card.
(2)
Stored command data backup is not executed automatically. When initializing the system, the stored
command data will be erased.
(3)
The stored command data can be output via RS-232C or built-in modem.
(4)
When Output only when Nth byte of command is certain data (CMF6 Y=2>30, 31, 32, 33) is set,
only commands that match the conditions are stored during storing command data storage.
(5)
When Status Output (CMF6 Y=2>40) is set, data of station status (trunk status) is added to all IN
commands (commands that receive information from FP/AP to MP) /OUT commands (commands
that send information from MP to FP/AP) and stored on buffer memory and output.
(6)
When station line status display (CMF6 Y=2>40) is set, output information is the following.
STATION/TRUNK SET BY STATUS

OUTPUT
OUTPUT INFORMATION
Single line telephone
Station No., status of the station
Dterm/DtermIP
Station No., status of the station (status of the

virtual station)
Virtual station (CM11)
Virtual station No., status of the virtual station
PS virtual station (CM14)
Virtual station No., status of the PS virtual station
PS station No. (CM14)
PS station No., status of the PS station, call status of the PS station
Trunk
Trunk No., status of the trunk
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(7)
Command output is interrupted if you press Esc key while command output is being executed.
When operating from MATWorX, you can interrupt by pressing Stop MP-FP command print out
on the Trace screen.
(8)
When system initialization is executed in online mode (SW3 of MP card is set to 0), the command
output setting (CMF6 Y=2>03) is cleared and command output is stopped.
(9)
All settings assigned by CMF6 Y=2 are initialized if you input CCC for CMF6 Y=2>03.
(10) Output commands can be defined by Command code, FP number, and Specification of
particular data. AND/OR conditions when combining command code (CMF6 Y=2>00, 10, 11, 12),
FP numbers (CMF6 Y=2>01, 20, 21, 22), and specified data (CMF6 Y=2>30, 31, 32, 33) are the
following.
OR : Command is output when a specified condition matches either of two conditions
AND: Command is output when a specified condition matches both of two conditions
CMF6 Y=2 first data

00
CMF6 Y=2 first data
00
10
11
12
01
20
21
22
30
31
32
33
OR
OR
OR AND AND AND AND AND
OR
OR AND AND AND AND
AND
OR AND AND AND AND
AND
AND AND AND AND
AND
10
11
12
01
20
21
22
30
31
32
33
OR
84
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OR
OR
OR
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Output example:
If the following are set,
First data 00 ..... command code 05
command of command code 05 or command code 06 is output (OR condition).
If the following are set,
First data 01 ..... FP No.00
command is output that FP No. is 00 at command code 05 (AND condition).
(11) The conditions for outputting commands to RS-232C are as follows.
Traffic when setting data transmission speed to 9600bps will be below 2500BHC. Traffic when
setting data transmission speed to 19200bps will be below 5000BHC.
Command output will be automatically stopped after approximately 16 seconds if the cable has
been disconnected during command output. Data in buffer memory remains stored.
(12) The conditions for outputting an MP-FP command to a built-in modem are as follows.
Traffic should be below 2000BHC.
Command output will be stopped immediately if the modem line is disconnected. Stored
commands and command output settings (set by CMF6 Y=2>06) will be cleared.
Automatic notification is impossible.
A built-in modem will be automatically disconnected if non-communication status lasted for 10
minutes. Non-communication status continues and a built-in modem may be disconnected if you
assign a command that is not output for a long time.
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NOTE:
START
SW3 of the MP card shall be set to 0.

DESCRIPTION
DATA
CM40
Assign the RS port to output the command.
Y=00
(1) 0: RS port 0
1: RS port 1
(2) 19
: MP-FP command output
NONE : No data
CMF6
Assign command code to output.
Y=2
(1) 00: Command code
(2) 00-FE : Command code to be output
NONE : Output all command codes
(1) 10: Command code
11: Command code
12: Command code
(2) 00-FE : Command code to be output
NONE : Output all command codes
Assign the FP/AP number to output.
Y=2
(1) 01: FP/AP No.
(2) 00-63 : FP/AP No. to be output
NONE : Output all FP/AP numbers
(1) 20: FP/AP No.
21: FP/AP No.
22: FP/AP No.
(2) 00-63 : FP/AP No. to be output
NONE : Output all FP/AP numbers
Assign the FPORT number to output.
Y=2
(1) 02: FPORT No.
(2) 000-254 : FPORT No. to be output
NONE : Output all FPORT numbers
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DESCRIPTION
CMF6
Assign the display of IN command/OUT command.
Y=2
(1) 03: IN command/OUT command setting
(2) 0 : Display both IN command/OUT
command
1 : Display only OUT command
2 : Display only IN command
3 : Not displayed
CCC: Clear all the data of CMF6 Y=2
Assign the displayed terminal
Y=2
(1) 04: Specification of displayed terminal
(2) 0 : Other than MATWorX
1 : MATWorX
NOTE:
DATA
When using the communication software, set the second data to 0.
Assign whether to insert a line feed for each

command.
NOTE:
When executing command output in online mode (SW3 of MP card is set to 0), regardless
of second data setting, insert a line feed for each command.
Assign whether to add Minute/Second Indication to the header.
NOTE:
Y=2
(1) 06: Whether to insert a line feed or not
(2) 0 : Inserted after each command
1 : Not inserted after each command
Y=2
(1) 07: Minute/Second Indication
(2) 0 : Add Minute/Second Indication to the
header
1 : Not add Minute/Second Indication to
the header
This command is effective when second data of CMF6 Y=2>06 is set to 0.
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DESCRIPTION
DATA
CMF6
Assign specification of particular data to output.
Y=2
(1) 30: Specification of particular data for
command code of CMF6 Y=2>00
31: Specification of particular data for
(2) XXXZZ
XXX
: 000-254: Byte location of command data
ZZ
: 00-FF: Byte data
NONE : No data
NOTE1: This command is effective only when the commands codes (00-FE) to be output by CMF6
Y=2>00, 10, 11, 12 are set.
NOTE2: When setting this data, only the command of YY is output by XXXth byte of MP-FP command.
Assign Station number or Trunk number to
output Status Output.
Y=2
(1) 40: Status Output
DXXX : Trunk No.
XXX: 000-255
NONE : No data
END
To display whether command data is stored, and to clear the stored data in command buffer, do the
following programming.
START
DESCRIPTION
DATA
CMF6
Assign displaying the stored data in command

buffer and clearance of the stored data in command buffer.
Y=2
(1) 99: Displaying the stored data in command
buffer and clearance of the stored data
in command buffer
(2) 0 : No stored data
1 : Stored data remain
CCC: Clear the buffer
END
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VoIP LOG COLLECTION
VoIP LOG COLLECTION

General Description
By collecting the fault logs or call logs and outputting them, you can know the causes when faults or error
occur in the 2000 IPS.
(1)
Fault Log Collection

You can collect the fault logs and output them to the RS port of MP by office data setting.
When faults occur in the system, you can specify the cause of faults.
Fault Log Collection

Printer
MAT (PC)
1. Designation of fault logs collection of station B

3. Confirmation of output fault logs
. Reset causes, Reset time
2000 IPS
. Number of sending/received control packets

. Number of re-sending control packets
. Number of failed re-sending control packets
. Number of received error control packets
. Number of error control sequences
Router
Router
2. Fault logs sending
Network
Exit
Exit
N
E
E
C
Help
Help
MIC
MIC
Station A
Station B
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VoIP LOG COLLECTION
(2)
Call Log Collection

You can collect the call logs and output them to the RS port of MP by office data setting.
You can analyze communication conditions of the IP network.
Call Log Collection

Printer
MAT (PC)
Confirmation of output call logs

. Communication Time
2000 IPS
. Number of sending/received packets

. Number of lost received packets
Router
Call logs sending
Router
Call logs sending
Network
Exit
Exit
E
C
Help
MIC
Station A
(3)
Help
1. Communication between Station A and Station B

2. Communication is completed
MIC
Station B
RTP monitoring
RTP monitoring is the feature that monitors whether an RTP is received during call, by using the SIP
card with connected party. If RTP is not received a certain amount of time (about 10 seconds) from
SIP trunk to MP card, a fault notification is sent and the call is restored to normal state. By this
feature, you can avoid occupying channels if a disconnected message is not received because of a
network failure.
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VoIP LOG COLLECTION
Service Conditions
(1)
General conditions
Terminals/cards and available firmware versions that enable to collect fault logs/call logs are as
follows.
Available:
Not available: -
Terminals/Cards
Fault Log Call Log

Collection Collection
Terminals Dterm85 (Series i) (IP Adapter Type)

Dterm85 (Series i) (IP Bundled Type)
NOTE
term
D IP INASET (ITR-240G-1)
DtermSP30
IP-CS
Dterm75 (Series E) (IP Adapter Type)
DtermIP INASET (ITR-LC-1)
DtermSP20
PN-8IPLA (IP-PAD)
PN-32IPLA/PN-32IPLA-A (IP-PAD)
PN-8IPTA (SIP)
PN-IPTB (IPT)
Cards
NOTE:
Firmware Version
Ver. 2.80 or later

Ver. 2.80 or later
E0 2.80 or later
F Ver. 7.3.0.0 or later
SC-3375 8A or later
SC-3386 IPS IPADT

PROG-C1 or later
SC-3591 IPS IPATT
PROG-B1 or later
Fault information store/display is not available for the following Dterm85 (Series i) (IP Bundled
Type). But it will be available when the new firmware is installed.
- ITR-8D-2 (BK/WH) TEL (Available when firmware of ITR-8D-3 (BK/WH) TEL is installed)
- ITR-16D-2 (BK/WH) TEL (Available when firmware of ITR-16D-3 (BK/WH) TEL is installed)
- ITR-8D-2A (BK/WH) TEL (Available when firmware of ITR-8D-3A (BK/WH) TEL is installed)
- ITR-16D-2A (BK/WH) TEL (Available when firmware of ITR-16D-3A (BK/WH) TEL is installed)
- ITR-8D-2U (BK/WH) TEL (Available when firmware of ITR-8D-3 (BK/WH) TEL is installed)
- ITR-16D-2U (BK/WH) TEL (Available when firmware of ITR-16D-3 (BK/WH) TEL is installed)
Collected fault logs and call logs can be output to a PC via the RS port (RS-232C) of the MP card.
To output the fault logs and call logs, communication software (Hyper Terminal, etc.) must be installed in the PC (MATWorX cannot be used while using the communication software).
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VoIP LOG COLLECTION
NOTE:
To use Hyper Terminal, select File
Properties, and set emulation to VT100.
To collect the fault logs and call logs, be sure to set the MP card to on-line mode (set SW3 switch
to 0).
(2)
Conditions of fault log collection

By collecting fault logs, you can specify the reset causes and reset time.
By collecting fault logs, you can calculate the number of sending control packets, the number of resending control packets, the number of failed re-sending control packets, the number of received
control packets, the received error control packets, and the error number of control sequences.
The fault logs are collected by the following timing.
- When DtermIPs or IP-CSs login to the system, and when the IP-PAD card is in online status
- When you set the office data for fault logs collection (CMEA Y=6>11) from MAT/CAT
The output format of fault logs is as follows.
21234567 04/09/13 12:01:40
DATA=1:RESET CAUSE
1=090B09DF 04/09/10 21:40:55
2=090B09DF 04/09/10 21:42:43
3=0644058B 04/09/10 22:13:19
4=09440AE4 04/09/11 08:59:05
5=09440AE4 04/09/11 09:07:23
6=07440A12 04/09/11 09:07:48
7=0644058B 04/09/11 09:11:43
8=0644058B 04/09/11 09:45:29
DATA=2:CONTROL PACKET COUNTER (PROTOCOL=2)
6
1=00000362
2=00000362
3=00000011
5=00000365
6=00000350
7=00000001
4=00000002
DATA=3:REGISTRATION NG
1=FF-DRS0
2=FF-DRS0
3=FF-DRS0
4=FF-DRS1
5=FF-DRS1
6=FF-DRS1
7=FF-DRS2
8=FF-DRS2
TIME OUT
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VoIP LOG COLLECTION

1. Station Number/IP-PAD Channel No./CS No.
For station: X-XXXXXXXX (X-XXXXXXXX=STA. No. [1-8 digits])
For IP-PAD: PADXXX (XXX=IP-PAD Channel No. 000-255) NOTE 1
For IP-CS: CSXXX-D (XXX=CS No. 000-255 [for Dch]) NOTE 2
: CSXXX-Y (XXX=CS No. 000-255, Y=B Channel No. 0-2 [for Bch])
2. Fault Log Collection Time: XXXX/XX/XX XX:XX:XX (YYYY/MM/DD HH:MM:SS)
3. Log No.: 1-F
4. Cause for reset: AABBCCDD (AA=major division, BB/CC/DD=not used) NOTE 3
<Dterm85 (Series i) (IP Bundled Type/IP Adapter Type)/DtermSP30/IP-CS>
AA
MEANING
01
Self Reset: Before the registration/Before DRS01 (required an initial setting)
02
Self Reset: During the registration/Before DRS03 (confirmed a reply of signal pass
setting)
03
Self Reset: After the registration/During an initial setting
04
Self Reset: Call processing
05
Self Reset: During a partial initial setting
06
Self Reset: Diagnostic command unreceived/KeepAlive NG
07
Soft Reset Receiving
08
DHCP Invalid
09
Configuration mode finish (Dterm85 (Series i) (IP Bundled Type) only)
0A
Reset statement from PROTIMS (Dterm85 (Series i) (IP Bundled Type) only)
<IP-PAD>
AA
MEANING
01
COP Reset
04
IP-PAD Initial (Make Busy ON/OFF for IP-PAD card)
08
FP Initial (an initializing of FP mounting IP-PAD)
0A
FP Initial (an initializing of FP mounting IP-PAD)
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VoIP LOG COLLECTION
5. Reset Occurrence Time: XXXX/XX/XX XX:XX:XX (YYYY/MM/DD HH:MM:SS) NOTE 3

6. Protocol Type: PROTOCOL=1 (iLP-PM) /=2 (PROTIMS) /=4 (UDP/H.245)
7. Number of sending/received control packets: XXXXXXXX NOTE 4
For PROTOCOL=1 (iLP-PM)
1: Total number of sending control packets
2: Number of re-sending control packets
3: NG number of re-sending control packets
4: Total number of received control packets
5: Total number of received error packets
6: Number of error sequences
7: Number of overlapped sequences
For PROTOCOL=2 (PROTIMS)
1: Total number of packets sending
2: Number of ACK request packets sending
3: Number of packets re-sending
4: Number of third retry occurrence of re-sending
5: Total number of packets received
6: Number of ACK request packets received
7: Total number of error packets received
For PROTOCOL=4 (UDP/H.245)
1 : Total number of sending packets
2 : Number of master mode UDP sending packets
3 : Number of master mode UDP re-sending packets
4 : Number of slave mode UDP sending packets
5 : Number of slave mode UDP re-sending packets
6 : Number of H.245 packets sending
7 : Total number of received packets
8 : Number of master mode UDP received packets
9 : Number of master mode UDP timeout packets
A: Number of master mode UDP NG packets
B: Number of slave mode UDP received packets
C: Number of slave mode UDP timeout packets
D: Number of slave mode UDP NG packets
E: Number of H.245 packets received
F : Number of H.245 timeout, etc.
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VoIP LOG COLLECTION
8. Registration NG Cause: XX-DRSY (XX=error notifications from DRS, Y=DRS No.) NOTE 5
[Output arbitrarily per component]
<Error Notification from XX=DRS>
XX
MEANING
01
ID Unregistered (There are not ID data in PBX.)
02
Disabled (Use of the device which tried to be registered is restricted.)
03
Over Registration (The assigned ID/station number has been already registered.)
05
Disabled Number (The assigned fixed station number to be registered is disabled.)
07
Obtaining PH Failed (The device to be registered failed to obtain appropriate PH.)
09
Device Type Unrecognized (The registration module failed to recognize the device
type.)
0F
Obtaining PH Failed Partly
10
Registration Overrun
11
Resource Disabled
12
Message Content Error
FF
DRS Connection Time Out
<Y=DRS number: 1 to 4>

1: Primary
2: Secondary
3: Tertiary
4: Fourth
9. Fault log reading timeout display NOTE 6

NOTE 1: For the fault logs collection after the IP-PAD initial execution, the least channel number of the
IP-PAD card is displayed.
NOTE 2: For the fault logs collection after the IP-CS logs into the system, log of D channel is displayed.
NOTE 3: The maximum eight records of reset cause and reset occurrence time can be displayed. Two
items are displayed per line, however this is displayed only when the data has been notified.
NOTE 4: The counting items and its meaning are different according to the protocol type. Four items are
displayed per line, however this is displayed only when the data has been notified.
NOTE 5: The maximum eight records of DRS No. and the cause of registration NG occurrence can be
displayed. Four items are displayed per line, however this is displayed only when the data has
been notified.
NOTE 6: This is displayed if the fault log cannot be read from each IP component. It also is displayed if
the IP component does not provide the fault log collection.
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If the fault that occurred when DtermIPs and IP-CSs login to the system or the IP-PAD card is in online status is the self-control reset of terminal, the fault logs can be registered as the fault information
(assigned by CMEA Y=2>49). In this case, DtermIP is registered per terminal, IP-CS is registered per
CS, and IP-PAD is registered per card. FAULT MESSAGE
Page 10
To collect multiple fault logs, at least a four-second interval is required for collecting each log. Also,
you can reserve up to eight logs collection (the ninth or more reserved log is invalid).
Since the recorded reset time of fault logs depends on the terminal clock to collect logs, it may differ
from the PBX internal clock.
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(3)
Conditions for call log collection

For the call logs collection feature, you can calculate the communication time, number of sending
packets, number of received packets, and number of lost received packets.
The communication time that logs are collected is the start time and end time of the communication. When the internal clock of system is changed during the communication, it may not match
the actual time.
If a call is forwarded during the communication, a new log is collected as another communication
with the forwarded destination.
The number of sending packets of call log is the number of voice packets sent from the terminal.
The number of received packets of voice log is the number of voice packets received from the
terminal of the connected party.
The number of lost received packets of call log is the number in which the total number of received
packets minus the number of voice packets that should be received in the normal communication.
When you cannot output the call logs to the RS port of the MP due to disconnection, etc., the MP
card can be collected up to 256 logs. If the logs exceed 256 logs, you can specify whether to
overwrite them or not by office data setting (CMEA Y=6>02).
Call logs are collected when the communication is completed. Logs are not collected when a
connection fails.
Call logs collected in the MP card are deleted when the system is initialized.
The output format of call logs is as follows.
04/09/13 08:23:34 04/09/13 09:45:59 STN21234567 PAD015
04/09/13 08:23:34 04/09/13 09:45:59 PAD015
10.40.221.1
0000639C 0000639B 00000001
STN21234567 10.40.221.1
0000639C 0000639B 00000001

1: Communication start time: XXXX/XX/XX XX:XX:XX (YYYY/MM/DD HH:MM:SS)
2: Communication end time: XXXX/XX/XX XX:XX:XX (YYYY/MM/DD HH:MM:SS)
3: Own terminal/Card type
For station: STNX-XXXXXXXX (X-XXXXXXXX=STA. No. [1-8 digits])
For IP-PAD: PADXXX (XXX=IP-PAD Channel No. 000-255)
For IP-CS: IPCSXXX-Y (XXX=CS No. 000-255, Y=B Channel No. 0-2)
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VoIP LOG COLLECTION
4: Connected party terminal/Card type

For station: STNX-XXXXXXXX (X-XXXXXXXX=STA. No. [1-8 digits])
For IP-PAD: PADXXX (XXX=IP-PAD Channel No. 000-255)
For IP-CS: IPCSXXX-Y (XXX=CS No. 000-255, Y=B Channel No. 0-2)
For connected party: M_XXXXXXXX (XXXXXXXX=Logical Collection Position No.
[8 digits])
NOTE: SIP is output as connected party.
5: IP address of connected party: XXX.XXX.XXX.XXX
6: Number of sent RTP packets: XXXXXXXX (8-digit fixed hexadecimal value)
7: Number of received RTP packets: XXXXXXXX (8-digit fixed hexadecimal value)
8: Number of received RTP packets lost: XXXXXXXX (8-digit fixed hexadecimal value)
Conditions for call log collection of SIP trunk are as follows.
This feature is available with the Series 3700 R12.2 software version or later.
Call log of SIP trunk is notified from SIP trunk to MP card when sending/receiving of RTP
packet are completed.
For the number of RTP packets sent in call log, the number of transmissions of SIP trunk is
saved.
For the number of RTP packets received in call log, the number of receptions of renewable
packets is saved.
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VoIP LOG COLLECTION
(4)
Conditions for RTP monitoring [Series 3700 R12.2 software required]

SIP card (SC-3591 IPS IPTT PROG-B1 or later) is required for this feature.
If the SIP card does not receive RTP for 10 seconds after establishing the path, the fault
information (fault kind 43) is registered and the path is released.
When releasing the path by RTP monitoring via SIP card is provided (CM08>672: 0), the fault
information (fault kind 43) is registered whenever the path is released by RTP monitoring.
Even if the releasing the path by RTP monitoring via SIP card is not provided (CM08>672: 0), the
fault information (fault kind 43) is registered only one time if the SIP card does not receive RTP
for 10 seconds after establishing the path. In this case, the path is not released.
The RTP monitoring starts when one packet is received from the originating office after a path is
established. Even during ringing, RTP monitoring functions when sending/receiving RTP.
When the path is released by RTP monitoring, the SIP call disconnect message is sent to the
originating office.
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VoIP LOG COLLECTION
(1)
To execute the fault logs/call logs collection, do the following programming.

DESCRIPTION
START
CM0A
DATA
Provide the call log collection with the PN8IPLA (IP-PAD)/PN-8IPTA (SIP).
NOTE:
When changing this data for IP-PAD

accommodated in a remote site, execute the office data copy by CMEC
Y=8 to the remote site.
Y=76
(1) 00-31: LAN Interface No.
(2) 0 : To provide
1 : Not provided
Provide the fault log collection with the PN8IPLA (IP-PAD).
Y=77
(1) 00-31: LAN Interface No.
1 : To provide
CM12
Assign Service Restriction Class C to the required stations.
Y=07
(1) X-XXXXXXXX: DtermIP Station No.
(2) 00-15 : Service Restriction Class C
CM15
Allow call log collection in Service Restriction

Class C assigned by CM12 Y=07.
Y=194
(1) 00-15: Service Restriction Class C assigned
by CM12 Y=07
(2) 0 : Allow
1 : Restricted
NOTE:
When changing this data for terminals accommodated in a remote site,

execute the office data copy by
CMEC Y=8 to the remote site.
Allow fault log collection in Service Restriction Class C assigned by CM12 Y=07.
Y=195
(1) 00-15: Service Restriction Class C assigned
by CM12 Y=07
(2) 0 : Restricted
1 : Allow
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VoIP LOG COLLECTION
DESCRIPTION
CMAD
Provide the call log collection with the IP-CS.

NOTE:
CMEA
When changing this data for IP-CS

accommodated in a remote site, execute the office data copy by CMEC
Y=8 to the remote site.
Y=40
(1) 000-255: IP-CS No.
(2) 0 : To provide
1 : Not provided
Provide the fault log collection with the IP-CS.
Y=41
(1) 000-255: IP-CS No.
1 : To provide
Specify the output destination for the fault

logs/call logs.
Y=6
(1) 00: Output destination of logs
(2) 2 : RS port of MP
3 : Not output
NOTE:
Set the output port for fault logs/call

logs by CM40 Y=00.
Specify the collection method of fault logs/call

logs.
Y=6
(1) 02: Collection method of logs
(2) 0 : Not overwritten
1 : Overwrite
Specify whether fault logs are collected when

the DtermIPs/IP-CSs login to the system or the
IP-PAD is in online status.
Y=6
(1) 10: Fault log collection
(2) 0 : To collect
1 : Not collected
NOTE:
CM40
DATA
When setting the second data to 1,

fault kind 49 (IP component reset
occurrence) is not registered.
Specify the RS port to collect VoIP log.
Y=00
(1) 0: RS0 port
1: RS1 port
(2) 08
: VoIP log collection
NONE : No data
Specify the data length for the RS port.
Y=01
(1) 0: RS0 port
1: RS1 port
(2) 0 : 7 bit
1 : 8 bit
NOTE:
When using MP RS-232C port for

MAT, set the initial data.
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VoIP LOG COLLECTION
DESCRIPTION
CM40
Specify the RS port to make effective the parity check.

NOTE:
DATA

Specify the kind of parity for the RS port.

NOTE:

Specify the stop bit for the RS port.

NOTE:

Specify the DTR signal sent to terminal for the

RS port.
NOTE:

Specify the RTS signal sent to terminal for the

RS port.
NOTE:

Specify the data speed of the RS port.

NOTE:
When you communicate with the

modem of PN-CP24-B/PN-CP24-C/
PN-CP24-D/PN-CP27-A/PNCP27-B, be sure to set the data
speed of RS1 port as 4800 bps or
more (1200 bps and 2400 bps are
not available).
Y=02
(1) 0: RS0 port
1: RS1 port
(2) 0 : Effective
1 : Ineffective
Y=03
(1) 0: RS0 port
1: RS1 port
(2) 0 : Even parity
1 : Odd parity
Y=04
(1) 0: RS0 port
1: RS1 port
(2) 0 : 1-Stop bit
1 : 2-Stop bit
Y=05
(1) 0: RS0 port
1: RS1 port
(2) 0 : Low
1 : High
Y=06
(1) 0: RS0 port
1: RS1 port
(2) 0 : Low
1 : High
Y=08
(1) 0: RS0 port
1: RS1 port
(2) 1
: 1200 bps
2
: 2400 bps
3
: 4800 bps
4
: 9600 bps
5
: 19200 bps
NONE : 9600 bps
END
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VoIP LOG COLLECTION
(2)
To confirm whether the call logs is collected in the MP or to clear logs, do the following
programming.
DESCRIPTION
START
CMEA
DATA
Display the call logs that are collected in the

MP or clear the logs.
Y=6
(1) 01: Confirmation of call log collection/log
clear
(2) 0
: Logs are not collected
1
: Logs are collected
CCC: Log clear
END
(3)
To collect the fault logs manually, do the following programming.

DESCRIPTION
START
CMEA
DATA
Specify the terminals/IP-PAD to collect fault

logs.
NOTE:
When reading this data, second data

1 is displayed normally.
Y=6
(1) 11: Specification of fault log collection terminal/IP-PAD
(2) X-XXXXXXXX: DtermIP Station No.
DD000-DD255: IP-PAD Channel No.
EEAXXX Z:
XXX: 000-255: CS No. of IP-CS
Z
: 0: D Channel
1-3: B Channel 0-2
END
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VoIP LOG COLLECTION
(4)
To provide releasing the path by RTP monitoring, do the following programming.

START
DESCRIPTION
CM08
Provide releasing the path by RTP monitoring

via SIP card.
NOTE:
DATA
(1) 672
(2) 0 : To provide
1 : Not provided
When the second data of CM08>672 is set to 0, the path is released when the SIP card does
not receive RTP for 10 seconds after establishing the path.
END
(5)
To provide registering fault information (fault kind 43) by RTP monitoring, do the following
programming.
START
CM08
DESCRIPTION
DATA
Provide registering fault information (fault

kind 43) by RTP monitoring via SIP card.
(1) 679
1 : To provide
NOTE1: This command is effective when the fault information (fault kind 43) is assigned by CMEA
Y=2.
NOTE2: When the second data of CM08>679 is set to 1, the registering fault information (fault kind
43) by RTP monitoring via SIP card is performed as follows.
- When releasing the path by RTP monitoring via SIP card is provided (CM08>672: 0),
the fault information (fault kind 43) is registered whenever the path is released by RTP
monitoring.
- When releasing the path by RTP monitoring via SIP card is not provided (CM08>672:
1), the fault information (fault kind 43) is registered only one time.
END
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QoS DISPLAY ON DtermIP

General Description
This feature allows DtermIPs to display the Number of lost packets, CODEC type, and Payload size of
DtermIP communication on the LCD by pressing the function key.
Display Example:
When QoS Display Key is pressed while a DtermIP communicates with the station number 3000, the LCD
of DtermIP displays as follows:
Number of Lost Packets
34
G711u
1.Lost Packet:
2.Codec:
Exit
Down
Up
Payload Size
Exit
Help
G711u
40ms
2.Codec:
3.Payload
Press Down
Exit
Up
Down
Exit
Help
Press Up
CODEC Type
You can stop the QoS display with pressing Exit key. Press not the fixed EXIT button on far left, but the
Soft Key of Exit.
1:26
Exit
S&R
PM
MON
PICK
28
MAR
Station Number
3000
2005
>>>>
Help
You can easily diagnose the communication fault of DtermIP by this feature.
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Service Conditions
(1)
Number of lost packets, CODEC type, and Payload size are displayed with pressing the Function key
that has been set during a communication.
(2)
The displayed QoS information on the LCD is updated every 5 seconds.
(3)
All information sent from the PBX is not displayed while the QoS information is displayed on the
LCD.
(4)
To stop the display of QoS information, press Soft key of Exit. If you do not that, the QoS
information will keep being displayed.
(5)
This feature is available for the DtermIP version 2.81 or later.
START
CM90
DESCRIPTION
DATA
Assign the QoS Display key to the DtermIP.
Y=00
(1) My Line No. + , + Key No.
(2) F1058: QoS Display on DtermIP
END
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STATION SERVICE STATUS DISPLAY

General Description
This feature enables to readout the setting status of the service feature for each station.
Service Conditions
(1)
The service features whose setting status can be readout by this feature are the features that are set
to single line telephone, Dterm, DtermIP, PS, virtual station and built-in modem. The features that are
set to Attendant Console and ISDN terminal are not supported.
(2)
Station numbers entered by the setting status readout command (CME4 Y=00, 01) are the station
number set to single line telephone, Dterm, DtermIP, virtual station, virtual station for PS, and built-in
modem. The station numbers for ISDN terminal and PS station cannot be entered ([DATA ERROR]
is displayed if entered).
(3)
The terminal connection status and the line status cannot be readout in offline. For the other features,
the status can be readout regardless of online or offline.
(4)
For the line status, when Sub Line is accommodated to Dterm/DtermIP and My Line number is input
to the first data, the status Line is busy (1) is displayed when incoming/outgoing calls to My Line,
and the status Line is idle (0) is displayed when incoming/outgoing calls to Sub Line.
(5)
For Day/Night mode change, Day mode (D)/Night mode (N)/Mode A (A)/Mode B (B) are displayed
even if two kinds modes (Day mode/Night mode) is set by CM65 Y=29.
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The following explains the procedures for command operation from CAT/MAT.
CME4 Y=00 (Readout service setting status for each station A)
ST
COMMAND=
E400 +
DE
E400>
X~XXXXXXXX +
(Station Number)
DE
X~XXXXXXXX : a b c d e f g h
Station Number
a : Terminal connection status
b : Make Busy
c : Line status
d : Call Forwarding-All Calls
e : Call Forwarding-Busy Line
f : Call Forwarding-Don't Answer (No Answer)
g : Logout/Call Forwarding-PS out of cell (zone)
h : Do Not Disturb
For details of abcdefgh, refer to Table A
(Readout Service Setting Status for Each Station A).
Page 109
CME4 Y=01 (Readout service setting status for each station B)
ST
COMMAND=
E401 +
DE
E401>
X~XXXXXXXX +
(Station Number)
DE
X~XXXXXXXX : i j k l m n o p
Station Number
i : Mobility access (Station Access/Call Forwarding)
j : Day/Night mode change
k : Number Sharing
l : Split Call Forwarding-All Calls
m : Split Call Forwarding-Busy Line/Don't Answer (No Answer)
n : ACD/UCD Busy Out (UCDB)
o : Outgoing Call Restriction
p : Not used
For details of abcdefgh, refer to Table B
(Readout Service Setting Status for Each Station B).
Page 110
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Table A (Readout Service Setting Status for Each Station A)

DISPLAY
CONTENT
DISPLAYED
SERVICE FEATURES
a: Terminal connection sta- 0
tus
1
MEANING
Terminal is connected (for Dterm/DtermIP only)
Terminal is not connected (for Dterm/DtermIP only)
Readout Error
_ (Underscore)
Off-line status or first data is a station number other

than Dterm/DtermIP
Make Busy is not set
Make Busy is set
Readout Error
Line is idle
Line is busy
Readout Error
_ (Underscore)
Off-line
d: Call Forwarding-All
Calls
Call Forwarding-All Calls is not set
Call Forwarding-All Calls is set
e: Call Forwarding-Busy
Line
Call Forwarding-Busy Line is not set
Call Forwarding-Busy Line is set
f : Call Forwarding-Dont
Answer (No Answer)
Call Forwarding-Dont Answer (No Answer) is not set
Call Forwarding-Dont Answer (No Answer) is set
b: Make Busy
c: Line status
g: Logout/Call Forward0
ing-PS out of cell (zone) 1
Logout/Call Forwarding-PS out of cell (zone) is not set
h: Do Not Disturb
Do Not Disturb for each station is not set
Do Not Disturb for each station is set
Readout Error
Logout/Call Forwarding-PS out of cell (zone) is set
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Table B (Readout Service Setting Status for Each Station B)

DISPLAYED
FEATURES
DISPLAY
CONTENT
i : Mobility access (Station 0

Access/Call Forward1
ing)
_ (Underscore)
j : Day/Night mode
change
k : Number Sharing
l : Split Call ForwardingAll Calls
m: Split Call ForwardingBusy Line/Dont

Answer (No Answer)
MEANING
Mobility access mode OFF
Mobility access mode ON
First data is a virtual station number (CM11)
Day mode
Night mode
Mode A
Mode B
Main station (set by CM12 Y=19) or Subline station

(set by CM12 Y= 19) for which Number Sharing is not
set
Main station (set by CM12 Y=19) for which Number

Sharing is set
Readout Error
_ (Underscore)
Without setting of CM12 Y=19
Destination for Split Call Forwarding (0-9) is not set
Destination for Split Call Forwarding (0-9) is set
Readout Error
Destination for Split Call Forwarding (0-9) is not set
Destination for Split Call Forwarding (0-9) is set
Readout Error
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Table B (Readout Service Setting Status for Each Station B)

DISPLAY
CONTENT
DISPLAYED
FEATURES
n: ACD/UCD Busy Out
(UCDB)
o: Outgoing Call Restriction
p: Not used
MEANING
ACD/UCD Busy Out is not set (Station number in the

ACD/UCD group is assigned by CM17 Y=0, the ACD/
UCD group number is assigned by CM17 Y=2)
ACD/UCD Busy Out is set
Readout Error
_ (Underscore)
ACD/UCD Busy Out is not assigned (Station number in

the ACD/UCD group is not assigned by CM17 Y=0,
the ACD/UCD group number is not assigned by CM17
Y=2)
Outgoing Call Restriction for each station is not set
Only Outgoing Call Restriction for each station is set
Readout Error
- (Hyphen)
Not used
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PING COMMAND
PING COMMAND
General Description
By executing a ping command from the Maintenance Administration Terminal (MAT) or the Customer
Administration Terminal (CAT), you can send a ping request to IP terminal (Dterm, IP-CS) from the PBX.
This enables you to confirm whether the IP terminal is correctly connected/set or not.
PBX
1 Executing a ping command
MAT (PC)
(CMFA Y=20)
2 Display of a ping request

transmission result
LAN
Exit
E
C
Help
MIC
DtermIP
Service Conditions
(1)
By executing a ping command (CMFA Y=20), only one ping request is sent from the PBX to the
terminal connected to the PBX with a LAN. And you confirm whether a reply to the ping request is
received from the terminal or not.
NOTE:
You can send a ping request only once by executing a ping command once. So you can not set
the ping request parameter such as number of times that the ping request is sent by executing a
ping command.
(2)
The time limit for replying to a ping request in this feature is fixed to about 2-4 seconds. If the time
limit is exceeded, HARDWARE ERROR is displayed.
(3)
You can not execute the ping command from multiple MAT/CAT terminals at once. If you do that,
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PING COMMAND
(4)
Even if a LAN port on the MP card is being used for MAT/OAI or any other terminals, you can
execute the ping command.
(5)
The following key operations are effective when the reply message resulting by executing the ping
command is displayed.
DE (space key): To send again a ping request to the same IP address as the last one.
- (hyphen key) : To send a ping request to the IP address with 1 subtracted from the last one.
Example: The ping request is sent to 192.168.1.2 if you press DE (space key) after sending it
to 192.168.1.3.
S (return key) : To send a ping request to the IP address with 1 added to the last one.
Example: The ping request is sent to 192.168.1.3 if you press S (return key) after sending it to
192.168.1.2.
NOTE:
(6)
A LAN port on the MP card becomes occupied if you execute a ping command while DE (space
key) is pressed.
The reply message resulting by executing the ping command is directly displayed in ICMP TYPE.
And OK/ ERROR displayed in MOC mode is not displayed. The reply message is as follows.
Example 1 <The reply message resulting by executing the ping command>:
COMMAND=FA20
FA20>00192168001002
To send a ping request (ICMP TYPE=8) to 192.168.1.2
192168001002: 0
ping OK (ICMP TYPE=0 Reply)
Example 2 <The reply message resulting by executing the ping command>:
COMMAND=FA20
FA20>00192168001002
To send a ping request (ICMP TYPE=8) to 192.168.1.2
192168001002: 3
ping NG (ICMP TYPE=3 Host unreachable)
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PING COMMAND
(7)
ICMP TYPE used in this feature is as follows.
List of ICMP TYPE

ICMP
TYPE
CLASSIFICATION
GENERAL DESCRIPTION
MEANING
Reply
Reply to the echo request by executing the ping command (echo

reply)
Ping reply (ping OK)
Reply
(error)
Reply message resulting by the ping

request has not arrived at a destination.
ICMP TYPE=3 is replied if the ping
request is rejected by firewall protection. And no reply is received if
the ping request cannot arrive at a
destination or ping request is disregarded by firewall protection.
Request
Request by executing the ping command (echo request)
Ping request
Network unreachable
Host unreachable
Protocol unusable
Port unusable
Fragmentation failed
Source routing failed
Destination network unknown
Destination host unknown
Source host isolated from network
Rejection of destination network
Rejection of destination host
Network unreachable for TOS
NOTE2
Communication administratively
prohibited by filtering
Host precedence violation
Precedence cutoff in effect
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PING COMMAND
List of ICMP TYPE

ICMP
TYPE
CLASSIFICATION
GENERAL DESCRIPTION
MEANING
11
Reply
(error)
Reply message resulting by time

excess.
The message of packet discard
caused by TTL (Time To Live)
becomes 0 during transit, or the
message of time excess caused by
TTL becomes 0 during waiting for
lost fragments for re-assembly.
TTL becomes 0 during transit

TTL becomes 0 during waiting for
lost fragments for re-assembly.
12
Reply
(error)
Reply message resulting by the IP

header being abnormal or a required
option is not effective.
IP header abnormal
Required options are unknown.
By sending ICMP TYPE=8 (ping request) to the destination terminal, you ask whether the terminal
is correctly connected/set or not.
Receiving ICMP TYPE=0 (ping reply) from the destination terminal means that the terminal is
correctly connected/set.
Receiving ICMP TYPE=3/11/12 (reply [error]) from the destination terminal means that the terminal is not correctly connected/set.
NOTE 1: If ICMP TYPE not listed above is received, HARDWARE ERROR is displayed.
NOTE 2: TOS (Type of Service) is present in IP header, and represents QoS (Quality of Service). Precedence/delay/throughput/reliability that determine quality are contained within TOS.
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PING COMMAND
DESCRIPTION
START
CMFA
DATA
Execute a ping command.
NOTE:
Y=20
(1) XX ZZZZZZZZZZZZ
XX: 00: To execute a ping command
ZZZZZZZZZZZZ:
100000000001-255255255254:
IP address of the destination for the ping
command (12 digits)
You can not assign the following data to IP addresses of the destination for the ping command.
Top of the IP address is 0 (0xx.xxx.xxx.xxx)
End of the IP address is 0 (xxx.xxx.xxx.xx0)
End of the IP address is 255(xxx.xxx.xxx.255)
END
Operating Procedure
By executing the command (CMFA Y=20) from MOC Add-In of MATWorX or CAT, you assign the IP
address of the terminal you want to send a ping request to. Then you confirm an reply message resulting
by executing the ping command.
Example: Assign 192.168.1.3 to IP address.
ST
FA20
DE
00192168001002
DE
The following key operations are effective when the reply message resulting by executing the ping command is displayed.
DE (space key): To send again a ping request to the same IP address as the last one.
- (hyphen key) : To send a ping request to the IP address with 1 subtracted from the last one.
Example: The ping request is sent to 192.168.1.2 if you press DE (space key) after sending it to
192.168.1.3.
S (return key) : To send a ping request to the IP address with 1 added to the last one.
Example: The ping request is sent to 192.168.1.3 if you press S (return key) after sending it to
192.168.1.2.
116
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OCTOBER/14/2005
CHAPTER 2
TROUBLESHOOTING
This chapter describes the precautions before troubleshooting, and the troubleshooting procedure.
PRECAUTIONS .........................................................................
OUTLINE OF TROUBLESHOOTING ........................................
FAULT DETECTION ..................................................................
FAULT DIAGNOSIS AND TROUBLESHOOTING ....................
117
118
126
127
140
NWA-008847-001 Rev.4.0
a6ch2001.fm
PRECAUTIONS
PRECAUTIONS
Static Electricity Guard
You must wear a grounded wrist strap to protect circuit cards from static electricity.

WHEN PLUGGING/UNPLUGGING A CIRCUIT CARD
PBX
FRAME GROUND SCREW

WRIST STRAP
WHEN HOLDING A CIRCUIT CARD

NEVER TOUCH THE COMPONENTS OR
SOLDERED SURFACE WITH BARE HANDS.
CARD FRONT
118
NWA-008847-001 Rev.4.0
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PRECAUTIONS

WHEN MAKING A SWITCH SETTING ON A CIRCUIT CARD
CIRCUIT
CARD
WEAR A WRIST STRAP AND PERFORM
THE WORK ON A GROUNDED
CONDUCTIVE WORK SURFACE.
WHEN CARRYING A CIRCUIT CARD

CONDUCTIVE
POLYETHYLENE
BAG
CIRCUIT
CARD
WHEN CARRYING A CIRCUIT

CARD AROUND, KEEP THE
CARD IN A CONDUCTIVE
POLYETHYLENE BAG.
119
NWA-008847-001 Rev.4.0
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PRECAUTIONS
Procedure for Unplugging/Plugging Circuit Cards
CAUTION
Turn ON the MB switch on the IP-PAD/IPT card before the following operations:
-Resetting the MP (MP built-in FP)/FP card controlling the IP-PAD/4VCT cards
-Inserting or extracting the 16VCT/4VCT cards during on-line
-Plugging or unplugging the BUS cable (IPT TRK BUS CA) between the IP-PAD and
16VCT/IPT and 4VCT cards
After the above operations, turn OFF the MB switch.
Be sure to firmly insert all of the 16VCT/4VCT cards into slots, which are connected to the
IP-PAD/IPT card by the BUS cable. Otherwise, the IP-PAD/IPT card connected to the
16VCT/4VCT card will not operate normally.
When removing a circuit card from the PIM or when mounting a circuit card in the PIM, follow the procedure given below.
CIRCUIT CARD
PN-CP24-A/
PN-CP24-B/
PN-CP24-C/
PN-CP24-D (MP)
PZ-M537 (EXPMEM)
PZ-M606-A (ETHER)
PZ-M623 (ETHER)
PZ-M649 (DTI)
PZ-M650 (DTI)
PZ-PW121 (AC/DC PWR)
PZ-PW126 (AC/DC PWR)
PZ-PW122 (DC/DC PWR)
PROCEDURE
PLUG
UNPLUG
(1) Power off
(1) Power off
(2) Plug in
(2) Unplug
(3) Power on
(3) Power on
CONDITION
These circuit cards must be
plugged in or unplugged only with
power off to prevent damage to the
card or other system circuitry.
120
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JULY/01/2006
PRECAUTIONS
CIRCUIT CARD
PN-CP27-A/
PN-CP27-B (MP)
PN-CP15 (FP)
PN-AP00-B (AP00/DBM)/
PN-AP00-D (AP00)
PN-BRTA (BRT)
PN-2BRTC (BRT)
PN-2BRTK (BRT)
PN-4BRTA-A (BRT)
PN-24CCTA (CCT)
PN-30CCTA (CCT)
PN-CFTC/
PN-CFTC-A (CFT)
PN-DAIA-A (DAIA)
PN-DAIB (DAIB)
PN-DAIC (DAIC)
PN-DAID-A (DAID)
PN-DAIE (DAIE)
PN-DAIF (DAIF)
PN-DTA
(CCT/DTI/PRT/CCH)
PN-DTB
(CCT/DTI/PRT/CCH)
PN-24DTA-C (DTI)
PN-30DTC-C (DTI)
PN-8IPTA (SIP)
PN-IPTB (IPT)
PN-8IPLA (IP-PAD)
PN-32IPLA/
PN-32IPLA-A (IP-PAD)
PN-24PRTA (PRT)
PN-30PRTA (PRT)
PN-PW00 (EXTPWR)
PN-4RSTB (MFR)
PN-4RSTC (CIR)
PN-SC00 (CCH)
PN-SC01 (DCH)
PROCEDURE
PLUG
UNPLUG
(1) Power off

or MB
switch on
(1) Power off

or MB
switch on
(2) Plug in
(2) Unplug
(3) Power on
or MB
switch off
(3) Power on
CONDITION
plugged in or unplugged under
Make Busy condition or power off
to prevent damage to the card or
other system circuitry.
121
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PRECAUTIONS

CIRCUIT CARD
PROCEDURE
PLUG
PN-SC03-B (CSH/ICH)/
(1) Power off
PN-SC03-C (CSH)
or MB
PZ-M542 (CONN)
switch on
PZ-M557 (CONN)
PN-RTA (RTA)
NOTE (2) Plug in
PZ-VM00/
PZ-VM00-M/
(3) Power on
PZ-VM10-M (VM00)
or MB
PZ-VM01 (VM01)
switch off
PZ-VM03-M (VM03)
NOTE:
UNPLUG
(1) Power off
or MB
switch on
(2) Unplug
CONDITION
plugged in or unplugged under
Make Busy condition or power off
to prevent damage to the card or
other system circuitry.
(3) Power on
It is allowed to plugging/unplugging PN-RTA (RTA) card, after flip the PWRSW switch to UP
position (Operating power is off).
122
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JUNE/01/2007
PRECAUTIONS
CAUTION
1. You must hold the edge of a circuit card when plugging or unplugging the circuit card. If you
touch another area, you may be exposed to hazardous voltages.
PBX
NEVER TOUCH THE COMPONENTS OR SOLDERED SURFACE WITH BARE HANDS.
CARD FRONT
2. You must wait for 30 seconds before plugging the circuit card again when unplugging the circuit card while the operating power is being supplied.
123
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JUNE/01/2007
PRECAUTIONS
Turning Power ON
CAUTION
1. When the operating power is being supplied to the PZ-PW121/PZ-PW126 card, do not plug/
unplug this circuit card into/from its mounting slot.
2. When the system is configured with two or more PIMs, the BUS cable is providing gang control for the PZ-PW121/PZ-PW126 card of PIM0 and other PIMs. Therefore, if the power of
PIM0 is off, no power is supplied to the whole system even when the power switches of other
PIMs are left on. Note, however, that the battery charging is continuing even under these circumstances.
3. Do not turn off the PZ-PW121/PZ-PW126 card on PIM1 to PIM7 when the system is operating.
(1)
Check the switch position of each PZ-PW121/PZ-PW126 card before turning power on.
Make sure that the AC120 V/240 V selector switch is positioned to appropriate voltage for each
country (AC120 V or AC240 V).
NOTE:
PZ-PW126 card does not have this switch.

SW2
100 V/120 V
240 V
Make sure that the battery mode selector switch is positioned as shown below to match the kind of
battery being used:
SW101
OFF
1 : Not used
1
2 : ON (SEAL/FLOAT2)
2
OFF (OPEN/FLOAT1)
ON
(2)
Turn the SW1 switches of all the PZ-PW121/PZ-PW126 cards to ON. First, turn ON PIM1 to PIM7.
Then, turn ON PIM0.
124
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PRECAUTIONS
Turning Power OFF

(1)
Before turning power off; inspect all line/trunk cards busy lamps to verify that no cards are
operating.
(2)
Turn the SW1 switches of all the PZ-PW121/PZ-PW126 cards to OFF. First, turn OFF PIM0. Then,
turn OFF PIM1 to PIM7.
125
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OUTLINE OF TROUBLESHOOTING
OUTLINE OF TROUBLESHOOTING
The outline of the recommended troubleshooting procedure is shown below:
Outline of Troubleshooting
START
Fault Detection Method (See

Page 127)
(1) Alarm Indication on PWRU, Alarm Display
Panel
(2) Lamp Indication on Circuit Cards
(3) Complaint from station user or operator
FAULT DETECTION
FAULT DIAGNOSIS
AND
TROUBLESHOOTING
Fault Diagnosis and Troubleshooting Method

(1) Display on MAT/CAT (See
Page 140)
Fault Message
Station Line Status Display
(2) Troubleshooting by Lamp Indication
on Circuit Cards
(See
Page 173)
(3) Troubleshooting by Contents of Complaint
(See
Page 212)
END
126
NWA-008847-001 Rev.4.0
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FAULT DETECTION
FAULT DETECTION
This section describes the way in which alarm indications are given. If a fault has occurred in the system,
you can detect the fault via the routes shown in Alarm Indication Routes.
Alarm Indication Routes

ALARM DISPLAY PANEL
PWR
MJ
MN
MJ/MN ALARM
INDICATION
PWR CARD
MJ
MN
ON
MJ/MN ALARM
INDICATION
MAINTENANCE
PERSONNEL
LAMP INDICATION
CIRCUIT CARD
COMPLAINT FROM
STATION USER OR OPERATOR
127
NWA-008847-001 Rev.4.0
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FAULT DETECTION
(1)
Fault Detection by Alarm Indication

When a fault has occurred in the system, you can detect the fault by a Major (MJ) alarm or Minor
(MN) alarm indicated on the AC/DC PWR card, or external Alarm Display Panel.
(2)
Fault Detection by Lamp Indication on Circuit Cards

When a fault has occurred in the system, you can also detect the fault by lamp indication on circuit
cards, such as a Major (MJ) or Minor (MN) alarm indicated on the MP card. Lamp Indication on
Circuit Cards shows the alarm indication lamps on each circuit card.
Page 129
For details of lamp indication on circuit cards, refer to the Installation Procedure Manual.
(3)
Fault Detection by Complaint from Station User or Operator

When you receive a complaint about a problem from a station user or an operator, you should collect
as much information on the problem as possible, and then troubleshoot the problem according to the
procedure shown in Troubleshooting by Contents of Complaint of this chapter.
Page 212
128
NWA-008847-001 Rev.4.0
a6ch2001.fm
FAULT DETECTION
Lamp Indication on Circuit Cards

Lamp Indications on Circuit Cards
KIND OF
CIRCUIT CARD
Control Cards
CARD NAME
LAMP
COLOR
NAME
INDICATIONS
NORMAL
ABNORMAL
PN-CP24-A/
PN-CP24-B/
PN-CP24-C/
PN-CP24-D
(MP)
RUN
Green
120 IPM Flash
Steady ON or OFF/
Flash slowly
120 IPM Flash
NOTE
L0
Green
PN-CP27-A/
PN-CP27-B
(MP)
PN-CP31-A/
PN-CP31-B/
PN-CP31-C/
PN-CP31-D
(MP)
RUN
Green
240 IPM Flash/

60 IPM Flash/
Flash specially
(ON: OFF=
7: 3)/Steady ON
or OFF
120 IPM Flash Steady ON or OFF/
Flash slowly
RUN
Green
120 IPM Flash
L0
Green
PZ-M606-A
(ETHER)
PN-CP15
(FP)
PN-PW00
(EXTPWR)
PZ-PW121
(AC/DC PWR)
LINK
Green
240 IPM Flash/

60 IPM Flash/
Flash specially
(ON: OFF=
7: 3)/Steady ON
or OFF
Steady ON
OFF
RUN
Green
120 IPM Flash
Steady ON or OFF
RUN
Green
Steady ON
OFF
MJ
MN
ON
Red
Yellow
Green
OFF
OFF
Steady ON
Steady ON
Steady ON
OFF
Steady ON or OFF/
Flash slowly
120 IPM Flash
NOTE
NOTE:
L0 lamp shows the status in an MP program remote download.
129
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JULY/01/2006
FAULT DETECTION

KIND OF
CIRCUIT CARD
Control Cards
CARD NAME
PZ-PW122
(DC/DC PWR)
ON
Green
PZ-PW126
(AC/DC PWR)
[For UK]
MJ
INDICATIONS
NORMAL
ABNORMAL
Steady ON
OFF
Red
OFF
Steady ON
MN
Yellow
OFF
Steady ON
ON
Green
Steady ON
OFF
MJ
Red
OFF
Steady ON
MN
Orange
OFF
Steady ON
ON
Green
Steady ON
OFF
PN-AP00-B
(AP00/DBM)/
PN-AP00-D
(AP00)
RUN
Green
120 IPM Flash
Steady ON or OFF
PN-BRTA
(BRT)
RUN
Green
120 IPM Flash
Steady ON or OFF
ALM
Red
OFF
Steady ON
RUN
Green
120 IPM Flash
Steady ON or OFF
ALM1
Red
OFF
Steady ON
ALM0
Red
OFF
Steady ON
RUN
Green
120 IPM Flash
Steady ON or OFF
ALM1
Red
OFF
Steady ON
ALM0
Red
OFF
Steady ON
RUN
Green
120 IPM Flash
Steady ON or OFF
ALM3
Red
OFF
Steady ON
ALM2
Red
OFF
Steady ON
ALM1
Red
OFF
Steady ON
ALM0
Red
OFF
Steady ON
PZ-PW135
(DC/DC PWR)
Application
Processor Cards
LAMP
COLOR
NAME
PN-2BRTC
(BRT)
PN-2BRTK
(BRT)
[For UK]
PN-4BRTA-A
(BRT)
130
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FAULT DETECTION

KIND OF
CIRCUIT CARD
Application
Processor Cards
CARD NAME
PN-24CCTA
(CCT)
LAMP
COLOR
NAME
INDICATIONS
NORMAL
ABNORMAL
RUN
Green
120 IPM Flash
Steady ON or OFF
LC
Green
Steady ON
OFF
CRC
Red
OFF
Steady ON
PCM
Red
OFF
Steady ON
FRM
Red
OFF
Steady ON
RMT
Red
OFF
Steady ON
AIS
Red
OFF
Steady ON
RUN
Green
120 IPM Flash
Steady ON or OFF
LC
Green
Steady ON
OFF
PCM
Red
OFF
Steady ON
FRM
Red
OFF
Steady ON
MFRM
Red
OFF
Steady ON
RMT
Red
OFF
Steady ON
MRMT
Red
OFF
Steady ON
AIS
Red
OFF
Steady ON
PN-CFTC/
PN-CFTC-A
(CFT)
RUN
Green
Steady ON
OFF
PN-DAIA-A
(DAIA)
RUN
Green
120 IPM Flash
Steady ON or OFF
LINK
Green
Steady ON
OFF
RED
Red
OFF
Steady ON
RMT
Red
OFF
Steady ON
PN-30CCTA
(CCT)
131
NWA-008847-001 Rev.4.0
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FAULT DETECTION

KIND OF
CIRCUIT CARD
Application
Processor Cards
CARD NAME
PN-DAIB
(DAIB)
PN-DAIC
(DAIC)
PN-DAID-A
(DAID)
PN-DAIE
(DAIE)
PN-DAIF
(DAIF)
LAMP
COLOR
NAME
INDICATIONS
NORMAL
ABNORMAL
RUN
Green
120 IPM Flash
Steady ON or OFF
LINK
Green
Steady ON
OFF
RED
Red
OFF
Steady ON
RMT
Red
OFF
Steady ON
RUN
Green
120 IPM Flash
Steady ON or OFF
LINK
Green
Steady ON
OFF
RED
Red
OFF
Steady ON
RMT
Red
OFF
Steady ON
RUN
Green
120 IPM Flash
Steady ON or OFF
LINK
Green
Steady ON
OFF
RMT
Red
OFF
Steady ON
PWR
Red
OFF
Steady ON
RUN
Green
120 IPM Flash
Steady ON or OFF
LINK
Green
Steady ON
OFF
RMT
Red
OFF
Steady ON
RUN
Green
120 IPM Flash
Steady ON or OFF
LINK
Green
Steady ON
OFF
RMT
Red
OFF
Steady ON
PWR
Red
OFF
Steady ON
132
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FAULT DETECTION

KIND OF
CIRCUIT CARD
Application
Processor Cards
NOTE:
CARD NAME
PN-DTA/
PN-DTB
(CCT/DTI/PRT/
CCH)
NOTE
LAMP
COLOR
NAME
INDICATIONS
NORMAL
ABNORMAL
RUN
Green
120 IPM Flash
Steady ON or OFF
LC
Green
Steady ON
OFF
LPB
Green
Steady ON
OFF
PCM
Red
OFF
Steady ON
MFRM
Red
OFF
Steady ON
FRM
Red
OFF
Steady ON
MRMT
Red
OFF
Steady ON
RMT
Red
OFF
Steady ON
CRC
Red
OFF
Steady ON
AIS
Red
OFF
Steady ON
The following table shows the lamps of PN-DTA/PN-DTB card used for T1/E1 interface.
: Used : Not used
LAMP
T1
E1
DTI
CCT/PRT
DTI
CCT/PRT
RUN
LC
LPB
PCM
MFRM
FRM
MRMT
RMT
CRC
AIS
133
NWA-008847-001 Rev.4.0
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FAULT DETECTION

KIND OF
CIRCUIT CARD
Application
Processor Cards
CARD NAME
PN-24DTA-C
(DTI)
PN-30DTC-C
(DTI)
PN-8IPTA
(SIP)
PN-IPTB
(IPT)
LAMP
COLOR
NAME
INDICATIONS
NORMAL
ABNORMAL
120 IPM Flash
Steady ON or OFF
RUN
Green
CRC
Red
OFF
Steady ON
PCM
Red
OFF
Steady ON
FRM
Red
OFF
Steady ON
RMT
Red
OFF
Steady ON
AIS
Red
OFF
Steady ON
RUN
Green
120 IPM Flash
Steady ON or OFF
PCM
Red
OFF
Steady ON
FRM
Red
OFF
Steady ON
MFRM
Red
OFF
Steady ON
RMT
Red
OFF
Steady ON
MRMT
Red
OFF
Steady ON
AIS
Red
OFF
Steady ON
RUN
Green
120 IPM Flash
OFF
L0
Red
OFF
Steady ON
LINK
Green
Steady ON
OFF
RUN
Green
120 IPM Flash
Steady ON or OFF
BUSY
Red
ON when even
one line is busy
OFF when even one

line is busy
SUB
OPE3
Green
Steady ON
OFF
SUB
OPE2
Green
Steady ON
OFF
SUB
OPE1
Green
Steady ON
OFF
SUB
OPE0
Green
Steady ON
OFF
L1
Green
Steady ON
OFF
LYR
Green
Steady ON
OFF
LINK
Green
Steady ON
OFF
134
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FAULT DETECTION

KIND OF
CIRCUIT CARD
Application
Processor Cards
CARD NAME
PN-24PRTA
(PRT)
PN-30PRTA
(PRT)
PN-4RSTB
(MFR)
PN-4RSTC
(CIR)
PN-4RSTF/
PN-4RSTF-A
(STD)
[For North
America]
PN-4RSTH
(SDT)
LAMP
COLOR
NAME
INDICATIONS
NORMAL
ABNORMAL
RUN
LC
CRC
PCM
FRM
RMT
AIS
RUN
LC
PCM
FRM
MFRM
RMT
MRMT
AIS
RUN
Green
Green
Red
Red
Red
Red
Red
Green
Green
Red
Red
Red
Red
Red
Red
Green
120 IPM Flash

Steady ON
OFF
OFF
OFF
OFF
OFF
120 IPM Flash
Steady ON
OFF
OFF
OFF
OFF
OFF
OFF
120 IPM Flash
Steady ON or OFF
OFF
Steady ON
Steady ON
Steady ON
Steady ON
Steady ON
Steady ON or OFF
OFF
Steady ON
Steady ON
Steady ON
Steady ON
Steady ON
Steady ON
Steady ON or OFF
RUN
Green
120 IPM Flash
Steady ON or OFF
BL3
BL2
BL1
BL0
Red
Red
Red
Red
Steady ON
Steady ON
Steady ON
Steady ON
60 IPM Flash
60 IPM Flash
60 IPM Flash
60 IPM Flash
BL3
BL2
BL1
BL0
Red
Red
Red
Red
Steady ON
Steady ON
Steady ON
Steady ON
60 IPM Flash
60 IPM Flash
60 IPM Flash
60 IPM Flash
135
NWA-008847-001 Rev.4.0
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FAULT DETECTION

KIND OF
CIRCUIT CARD
Application
Processor Cards
Line/Trunk Cards
CARD NAME
LAMP
COLOR
NAME
INDICATIONS
NORMAL
ABNORMAL
PN-SC00
(CCH)
RUN
Green
120 IPM Flash
Steady ON or OFF
LC
Green
Steady ON
OFF
PN-SC01
(DCH)
RUN
Green
120 IPM Flash
Steady ON or OFF
LC
Green
Steady ON
OFF
PN-SC03-B
(CSH/ICH)/
PN-SC03-C
(CSH)
RUN
Green
120 IPM Flash
Steady ON or OFF
DOPE7
Green
Steady ON
OFF
DOPE6
Green
Steady ON
OFF
DOPE5
Green
Steady ON
OFF
DOPE4
Green
Steady ON
OFF
DOPE3
Green
Steady ON
OFF
DOPE2
Green
Steady ON
OFF
DOPE1
Green
Steady ON
OFF
DOPE0
Green
Steady ON
OFF
PN-2COTD/
PN-2COTE
(COT)
LF1
Red
OFF
Steady ON
LF0
Red
OFF
Steady ON
PN-4COTE
(COT)
[For Australia]
LF3
Red
OFF
Steady ON
LF2
Red
OFF
Steady ON
LF1
Red
OFF
Steady ON
LF0
Red
OFF
Steady ON
LF5
Red
OFF
Steady ON
LF4
Red
OFF
Steady ON
LF3
Red
OFF
Steady ON
LF2
Red
OFF
Steady ON
LF1
Red
OFF
Steady ON
LF0
Red
OFF
Steady ON
PN-6COTJ
(COT)
[For Australia]
136
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FAULT DETECTION

KIND OF
CIRCUIT CARD
Line/Trunk Cards
CARD NAME
PN-8COTT
(COT)
[For Australia]
PN-2CSIA
(CSI)
[For PCS]
PN-2CSIA-A
(CSI)
[For PHS]
LAMP
COLOR
NAME
INDICATIONS
NORMAL
ABNORMAL
LF7
Red
OFF
Steady ON
LF6
Red
OFF
Steady ON
LF5
Red
OFF
Steady ON
LF4
Red
OFF
Steady ON
LF3
Red
OFF
Steady ON
LF2
Red
OFF
Steady ON
LF1
Red
OFF
Steady ON
LF0
Red
OFF
Steady ON
OPE
Green
Steady ON
OFF
B12
Red
ON/OFF
60 IPM Flash
B11
Red
ON/OFF
60 IPM Flash
B10
Red
ON/OFF
60 IPM Flash
B02
Red
ON/OFF
60 IPM Flash
B01
Red
ON/OFF
60 IPM Flash
B00
Red
ON/OFF
60 IPM Flash
OPE
Green
Steady ON
OFF
B12
Red
ON/OFF
60 IPM Flash
B11
Red
ON/OFF
60 IPM Flash
B10
Red
ON/OFF
60 IPM Flash
B02
Red
ON/OFF
60 IPM Flash
B01
Red
ON/OFF
60 IPM Flash
B00
Red
ON/OFF
60 IPM Flash
137
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FAULT DETECTION

KIND OF
CIRCUIT CARD
Line/Trunk Cards
CARD NAME
PN-2CSIH
(CSI)
PN-4CSIA
(CSI)
PN-2ILCA
(ILC)
PN-8IPLA
(IP-PAD)
LAMP
COLOR
NAME
OPE
Green
B12
INDICATIONS
NORMAL
ABNORMAL
Steady ON
OFF
Red
ON/OFF
60 IPM Flash
B11
Red
ON/OFF
60 IPM Flash
B10
Red
ON/OFF
60 IPM Flash
B02
Red
ON/OFF
60 IPM Flash
B01
Red
ON/OFF
60 IPM Flash
B00
Red
ON/OFF
60 IPM Flash
OPE
Green
Steady ON
OFF
BSY32
Red
ON/OFF
60 IPM Flash
BSY31
Red
ON/OFF
60 IPM Flash
BSY30
Red
ON/OFF
60 IPM Flash
BSY22
Red
ON/OFF
60 IPM Flash
BSY21
Red
ON/OFF
60 IPM Flash
BSY20
Red
ON/OFF
60 IPM Flash
BSY12
Red
ON/OFF
60 IPM Flash
BSY11
Red
ON/OFF
60 IPM Flash
BSY10
Red
ON/OFF
60 IPM Flash
BSY02
Red
ON/OFF
60 IPM Flash
BSY01
Red
ON/OFF
60 IPM Flash
BSY00
Red
ON/OFF
60 IPM Flash
ACT1
Green
Steady ON
OFF
PAL1
Red
OFF
Steady ON
ACT0
Green
Steady ON
OFF
PAL0
Red
OFF
Steady ON
RUN
Green
L0
Red
LINK
Green
Flash (120 IPM) OFF

OFF
Steady ON
Steady ON
OFF
138
NWA-008847-001 Rev.4.0
a6ch2001.fm
JULY/01/2006
FAULT DETECTION

KIND OF
CIRCUIT CARD
Line/Trunk Cards
INDICATIONS
LAMP
NAME
COLOR
RUN
Green
Flash (120 IPM) OFF
LINK
Green
Steady ON
OFF
BL7
Red
Steady ON
60 IPM Flash
BL6
Red
Steady ON
60 IPM Flash
BL5
Red
Steady ON
60 IPM Flash
BL4
Red
Steady ON
60 IPM Flash
BL3
Red
Steady ON
60 IPM Flash
BL2
Red
Steady ON
60 IPM Flash
BL1
Red
Steady ON
60 IPM Flash
OPE
Green
Steady ON
OFF
SELX
21
Green
Steady ON
OFF
CK0
Green
Steady ON
OFF
CK1
Green
Steady ON
OFF
TALM
Red
OFF
Steady ON
RALM
Red
OFF
Steady ON
ALM
Red
OFF
Steady ON
L1LNK
Green
Steady ON
OFF
L2LNK
Green
Steady ON
OFF
PZ-M623
(ETHER)
W1LNK
Green
Steady ON
OFF
PZ-M649
(DTI)
W1LNK
Green
Steady ON
OFF
PBXRED
Red
OFF
Steady ON
PBXYEL
Red
OFF
Steady ON
PBXBLU
Red
OFF
Steady ON
W1LNK
Green
Steady ON
OFF
CARD NAME
PN-32IPLA/
PN-32IPLA-A
(IP-PAD)
PN-8LCAE
(LC)
[For China]
PN-M03
(M03)
PN-M10
(M10)
PN-RTA
(RTA)
PZ-M650
(DTI)
139
NORMAL
ABNORMAL
NWA-008847-001 Rev.4.0
a6ch2001.fm
FAULT DIAGNOSIS AND TROUBLESHOOTING

Display on MAT/CAT
When the MJ/MN alarm has been indicated, you can diagnose the contents of the fault by the Fault Message and the Station Line Status Display features which are displayed on the MAT or the CAT, and restore
the fault.
Fault Message
Item (1) shows the display format for the Fault Message feature, and item (2) shows the fault diagnosis
and troubleshooting method. For details of the Fault Message feature, see FAULT MESSAGE of CHAPTER 1.
Page 10
(1)
Display Format
1st Screen
1:
01
MN
MP
00
Fault Occurrence Kind No./Fault Restoration Kind No.
Alarm Kind (MJ/MN/ )
CPU Kind and No. that detected the fault
MP 00
: MP
FP 00-63
: FP No. 0-63
AP 04-15, 20-31 : AP No. 4-15, 20-31
2nd Screen
2:
02/10/24
20:31
Date and Time of Fault Occurrence and Restoration
3rd Screen
3:
XX
XX
XX
XX
Fault Information/
Fault Restoration Information
(For details, see Remedial Action on Each Fault Kind and
Fault Restoration Information.)
4th Screen
4:
XX
XX
XX
XX
Fault Information/
(For details, see Remedial Action on Each Fault Kind and
Fault Restoration Information.)
140
NWA-008847-001 Rev.4.0
a6ch2001.fm
(2)
Fault Diagnosis and Troubleshooting

Remedial Action on Each Fault Kind shows the fault information and the remedial action on each
fault kind. Fault Restoration Information shows the fault restoration information on each fault
restoration kind. Diagnose contents of the fault and perform the remedial action by referring to
Remedial Action on Each Fault Kind.
If the corresponding fault restoration kind number as shown in Fault Restoration Information
Page 164 is also displayed, no specific action is required.
Remedial Action on Each Fault Kind

FAULT
KIND
FAULT CONTENT
NUMBER
01
System
initialization
FAULT INFORMATION
3:
XX XX XX XX
1 2
4:
REMEDIAL ACTION
XX XX XX XX
3
2
3
Kind of System Initialization

related information
1: Program address information
2: Receive command information
F: No system initialization
related information
Initial Kind (See below.)
The address of the program
which caused system
initialization
Initial Kind 0: Power On Initialize

Initial Kind 1: Initialize by Reset
Button (SW1)
No specific action is
required.
Initial Kind 2: Serious failure 1
Replace the MP card.

141
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FAULT
KIND
FAULT CONTENT
NUMBER
01
System
initialization
FAULT INFORMATION
REMEDIAL ACTION
Initial Kind 9: SW3 was changed to 0 No specific action is

required.
Initial Kind A: Serious failure 7
Initial Kind B: Initialize by CAT/MAT No specific action is

required.
04
MP-FP/AP communi- 3:
cation failure
1
2
3
XX XX XX XX
1
Communication Failure Kind

00: Overflow of data sending
buffer to the FP/AP
01: Invalid data received from
FP/AP
Number of communication
failures
FP/AP Number
[Series 3200 R6.1 or before]
C0-C3 : FP No. 00-03
D0-D3 : FP No. 16-19
C4-CF : AP No. 04-15
D4-DF: AP No. 20-31
[Series 3200 R6.2]
C0-CF : FP No. 00-15
D0-DF: FP No. 16-31
C4-CF : AP No. 04-15
D4-DF: AP No. 20-31
[Series 3300 or later]
C0-CF : FP No. 00-15
D0-DF: FP No. 16-31
E0-EF : FP No. 32-47
F0-FF : FP No. 48-63
C4-CF : AP No. 04-15
D4-DF: AP No. 20-31
Replace the corresponding FP or AP card indicated in the FP/AP

Number.
142
NWA-008847-001 Rev.4.0
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FAULT
KIND
FAULT CONTENT
NUMBER
08
FP/AP card down
09
Power failure
FAULT INFORMATION
REMEDIAL ACTION
XX XX XX XX
FP/AP Number
C0-C3 : FP No. 00-03
D0-D3: FP No. 16-19
C4-CF: AP No. 04-15
D4-DF: AP No. 20-31
[Series 3200 R6.2]
C0-CF: FP No. 00-15
D0-DF: FP No. 16-31
C4-CF: AP No. 04-15
D4-DF: AP No. 20-31
C0-CF: FP No. 00-15
D0-DF: FP No. 16-31
E0-EF : FP No. 32-47
F0-FF : FP No. 48-63
C4-CF: AP No. 04-15
D4-DF: AP No. 20-31
3: XX XX XX XX
Power Failure Kind
(See below.)
Power Failure Kind 00:AC input
failure
Replace the corresponding FP or AP card indicated in the FP/AP

Number.
3:
Power Failure Kind 01: Fuse break

Power Failure Kind 02: PWR alarm
Check to see if the AC

power source is cut off
or the plug is disconnected.
Check for a break in the
battery fuse.
1 Check the output
voltage of the PWR
card.
2 Replace the PWR
card.
143
NWA-008847-001 Rev.4.0
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FAULT
KIND
FAULT CONTENT
NUMBER
12
CS/ZT Fault
occurred
FAULT INFORMATION
3:
XX XX XXXX
1
1
2
3
REMEDIAL ACTION
Fault Kind (See below.)

04-15, 20-31: AP No. of CSH
000-255: CS/ZT No.
Fault Kind 00: Fault notice from

CS/ZT
required.
Fault Kind 01: CS/ZT initial failure
Make the CS/ZT

busy or idle condition by CME5 Y=3.
2 Turn OFF and ON
the CS/ZT power
switch.
Fault Kind 02: CS/ZT condition read

failure
Make the CS/ZT

2 Turn OFF and ON
the CS/ZT power
switch.
Fault Kind 03: CS/ZT condition

unmatch
required.
Fault Kind 04: B channel condition

unmatch
required.
144
NWA-008847-001 Rev.4.0
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FAULT
KIND
FAULT CONTENT
NUMBER
12
CS/ZT Fault
occurred
FAULT INFORMATION
REMEDIAL ACTION
Fault Kind 05: SYS-ID upload failure
Fault Kind 06: SYS-ID download

failure
Fault Kind 07: CS/ZT make busy

failure
Fault Kind 08: CS/ZT data load
failure
Check the LEN No.

of the CS/ZT with
SYS-ID is correct by
CMAE Y=00>02
2 Make the CS/ZT
3 Turn OFF and ON
the CS/ZT power
switch.
When input the SYSID from MAT, check
if the number is correct.
2 Check the CS/ZT is
CS/ZT without SYSID
3 Make the CS/ZT
4 Turn OFF and ON
the CS/ZT power
switch.
Make the CS/ZT busy or
idle condition by CME5
Y=3.
Make the CS/ZT
2 Turn OFF and ON
the CS/ZT power
switch.
1
145
NWA-008847-001 Rev.4.0
a6ch2001.fm

FAULT
KIND
FAULT CONTENT
NUMBER
12
CS/ZT Fault
occurred
FAULT INFORMATION
REMEDIAL ACTION
Fault Kind 09: B channel make busy

failure
Make the CS/ZT

2 Turn OFF and ON
the CS/ZT power
switch.
Fault Kind 0A: CS/ZT operation

parameter change
failure
Make the CS/ZT

2 Turn OFF and ON
the CS/ZT power
switch.
Fault Kind 0B: LCCH sending position 1 Make the CS/ZT

failure
2 Turn OFF and ON
the CS/ZT power
switch.
Fault Kind 0C: Carrier selection
failure
[For PCS]
Fault Kind 0D: CS/ZT expansion data
read failure
required.
Make the CS/ZT
2 Turn OFF and ON
the CS/ZT power
switch.
1
146
NWA-008847-001 Rev.4.0
a6ch2001.fm

FAULT
KIND
FAULT CONTENT
NUMBER
12
16
CS/ZT Fault
occurred
FAULT INFORMATION
REMEDIAL ACTION
Fault Kind 0E: CS/ZT expansion data

setting failure
Fault Kind 0F: CS/ZT operation

parameter
2 changing failure
Periodic maintenance Inspection kind 00: Battery check
Make the CS/ZT

2 Turn OFF and ON
the CS/ZT power
switch.
Make the CS/ZT
2 Turn OFF and ON
the CS/ZT power
switch.
Exchange the battery
147
NWA-008847-001 Rev.4.0
a6ch2001.fm

FAULT
KIND
FAULT CONTENT
NUMBER
17
FAULT INFORMATION
Key FD Activation
3:
NOTE 1
XX XX XX XX
Result (See below.)
Result: ID Code Error
20
DTI line failure
3:
REMEDIAL ACTION
Enter the correct activation code.

2 Check the capitals,
symbol and register
the preliminary activation code or the
formal activation
code again.
3 Access to the Software License Activation Center.
Obtain the activation
code and register to
the PBX.
1
XX XX XX XX
Fault Details Kind
(See below.)
Fault Detail Kind 00: PCM loss
Check the DTI cable connection.
NOTE 1: While authenticating the license, Fault Kind Number 17 will be displayed in the following conditions.
When entering the correct activation code.
When entering the wrong activation code.
When initializing the system after registering the Key FD with the registered old activation
code.
When the formal activation code is not registered within 5 days after the preliminary activation code (4320) is registered.
148
NWA-008847-001 Rev.4.0
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JUNE/01/2007

FAULT
KIND
FAULT CONTENT
NUMBER
20
DTI line failure
FAULT INFORMATION
REMEDIAL ACTION
Fault Detail Kind 01: Frame loss

Fault Detail Kind 02: Multi frame loss
Fault Detail Kind 03: AIS error
Fault Detail Kind 04: Remote alarm
Replace the DTI card.
Fault Detail Kind 05: Multi remote

alarm
Fault Detail Kind 06: S-bit error
Fault Detail Kind 08: CRC error
Check the DTI cable connection.
Fault Detail Kind 09: Slip detected

Fault Detail Kind 0A:Main signal all 1
(for BRT)
Fault Detail Kind 0B:INFO 0
(for BRT)
Fault Detail Kind 0C:INFO 2
(for BRT)
21
DCH/BRT/PRT
D-channel link connection failure
3:
XX XX XX XX
D-channel circuit No.
In case of DCH/BRT/PRT
00-07: Channel No. 0-7
Check the status of the

local office line or public
network line.
22
CCH/IPT link connection failure
3:
XX XX XX XX
CCH/IPT No.
00-07: CCH/IPT No. 0-7
Check the status of the

local office line or
remote office line.
24
Number of faulty
[Australia trunks was more than
Only]
predetermined number
Search for a line fault

trunk by CMB0 Y=1
or CMF5 Y=0.
2 Check to see if the
trunk line is faulty.
1
149
NWA-008847-001 Rev.4.0
a6ch2001.fm

FAULT
KIND
FAULT CONTENT
NUMBER
25
Number of line lockout stations was more

than predetermined
number
26
DLC card down
FAULT INFORMATION
REMEDIAL ACTION
Search for stations in
line lockout by the
configuration report
on the MAT.
2 Place the handset of
any station in line
lockout back onto the
hookswitch.
3 If the station remains in the line
lockout state, check
the line state (the line
between the station
and the PBX may be
shorted).
1
3:
XX XX XX XX
1
4:
XX XX XX XX
3
1
2
3
DLC Failure Kind (See below.)

LEN (000-763)
Station No. (X - XXXXXXXX)
DLC Failure Kind 00: Terminal was

cut off
Check the cable connection between the

terminal and the
PBX.
cable is cut off.
Tip wire of the cable
is grounded.
1
150
NWA-008847-001 Rev.4.0
a6ch2001.fm

FAULT
KIND
FAULT CONTENT
NUMBER
26
DLC card down
FAULT INFORMATION
REMEDIAL ACTION
DLC Failure Kind 02: Short circuit

Check to see if a short
was made on
circuit exists on the line.
the line
NOTE 2
DLC Failure Kind 03: Ring wire was Check to see if the Ring
grounded
wire of the cable is
NOTE 2 grounded.
1 Check the cable conDLC Failure Kind 04: Tip wire was
grounded or
nection between the
terminal was
terminal and the
unconnected
PBX.
2
NOTE 2
Check to see if the
cable is cut off.
Tip wire of the cable
is grounded.
DLC Failure Kind 05: Terminal failure
Replace the terminal with

a known good one and
check to see if the same
failure occurs.
1 Check the cable conDLC Failure Kind 06: Terminal disconnected

nection between the
NOTE 3
terminal and the
PBX.
modular code is correctly connected.
NOTE 2: DLC failure kinds 02/03/04 are detected only when using PN-4DLC card.
NOTE 3: DLC failure kind 06 is detected only when using PN-8DLC card.
151
NWA-008847-001 Rev.4.0
a6ch2001.fm
JUNE/01/2007

FAULT
KIND
FAULT CONTENT
NUMBER
26
DLC card down
FAULT INFORMATION
DLC Failure Kind 08: Terminal circuit failure
DLC Failure Kind 0A: Network busy
REMEDIAL ACTION
Replace the terminal with
a known good one and
check to see if the same
failure occurs.
Check the cable connection between the
terminal and the
PBX.
LAN cable of the
DtermIP is correctly
connected.
3 Check to see if Network congestion
occurs.
1
DLC Failure Kind 0B: Network busy

out
28
SMDR output buffer 3:

memory overflow
1
2
XX XX XX XX
1
Memory Kind
Overflow Kind
Memory kind 00: Billing memory

block
Memory kind 01: Host CPU No. 0
output buffer
memory block
152
NWA-008847-001 Rev.4.0
a6ch2001.fm
JUNE/01/2007

FAULT
KIND
FAULT CONTENT
NUMBER
28
FAULT INFORMATION
REMEDIAL ACTION
SMDR output buffer Memory kind 02: Host CPU No.1 outmemory overflow
put buffer
memory block
Memory kind 03: Automatic print
buffer memory
block
Confirm if the Printer

power is on or there are
paper.
Memory kind 04: Notice of the rest of

memory block numbers in the system
Memory kind 05: CCIS output buffer
memory block
2B
CS/ZT Fault occurred 3:
XX XX XXXX
1
1
2
3
Fault Kind (See below)

AP No. of CSH 4-15, 20-31
CS/ZT No. 000-255
Fault Kind 00: CS/ZT connection

down
Check the connection of

CS/ZT and PBX from
CS/ZT No.
Confirm if the communication failure occurs
between the Virtual CSH
for WLAN and SIP
server due to the power
down of SIP server, etc.
Fault Kind 01: CS/ZT carrier has no

space
required.
153
NWA-008847-001 Rev.4.0
a6ch2001.fm
JUNE/01/2007

FAULT
KIND
FAULT CONTENT
NUMBER
2C
LAN application fault 3:

occurred
4:
FAULT INFORMATION
REMEDIAL ACTION
X X XX XX XX
1 2
XX XX XX XX
6
3
7
Terminal Kind (See below.)

Terminal No. (See below.)
When Terminal Kind is SMDR:

3
Fault Content
4
No. of Sending Same Data
(00-FF)
5
No. of Parity Error Detection
(00-FF)
6
No. of NAK Reception (00-FF)
7
No. of Sequence No. Error
(00-FF)
8
No. of Illegal Text Reception
(00-FF)
Check to see if the

LAN cable is correctly connected.
2 Confirm the condition of the LAN
device connected to
the MP. (ex. Power of
HUB)
When Terminal Kinds is OAI:

3
Fault Content
4
Channel No. (sc-id)
5
Sending Message No. (invoke-id)
6
Receiving Message No.
(invoke-id)
Terminal Kind 0: SMDR
Terminal Kind 2: PMS
Terminal Kind 3: OAI
Terminal No.: No. 0-F allocated to
each Terminal Kind
154
NWA-008847-001 Rev.4.0
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OCTOBER/14/2005

FAULT
KIND
FAULT CONTENT
NUMBER
40
Traffic of IP network 3:
exceeded limit band1
width
2
3
41
Traffic of IP network 3:
exceeded warning
1
bandwidth
2
3
42
Communication error 3:
occurrence between
Main Site and
Remote Site
FAULT INFORMATION
REMEDIAL ACTION
XX XX XXXX
Reduce the number of

equipments connected to
the IP network.
Location No. (00-63)

No. of times that traffic exceeded
the limit bandwidth
XX XX XXXX
1

No. of times that traffic exceeded
the warning bandwidth
XX XX XX XX
Remote Site No.
01-30: Remote Site No.1-30
Reduce the number of

equipments connected to
the IP network.
Check to see if the

LAN cable is correctly connected.
device (such as
power of the HUB)
connected to the IPPAD.
3 Confirm the programming data for
the Remote PIM over
IP system which is
set to the Main Site
and Remote Site.
1
155
NWA-008847-001 Rev.4.0
a6ch2001.fm

FAULT
KIND
FAULT CONTENT
NUMBER
48
MP program
downloading (FTP)
3:
FAULT INFORMATION
REMEDIAL ACTION
XX XX XX XX
4:
XXXX XX XX
4
1
2
3
4
File Type (00-02)

Executed operation (00-02)
Result (00-05, 10)
Error detail
(0001H-0013H, 0081H-0086H,
0089H-008EH, 0096H, 0098H,
00A3H-00A5H, 00A8H-00ABH,
00ADH, 00AEH, 00B0H00B2H, 00BCH, 00BDH,
00C0H, 00C1H, 00E5H, 1FB8H,
1FBDH, 1FD6H, 208BH,
208CH, 20E5H, 20E9H, 20EAH,
2102H-2104H, 2134H-2138H,
2152H, 2154H, 2166H, 2168H,
2169H, 8001H-8008H, 8064H,
8065H, 806EH)
NOTE 4
Confirm if the FTP

server information is
correctly set
(CM0C Y=10).
Confirm if the necessary files (LM1,
CHECKSUM.TXT)
is saved to the directory of FTP server.
Confirm if the unnecessary files (other
than LM1,
CHECKSUM.TXT)
is provided with the
directory of FTP
server.
Confirm if the FTP
server operates normally.
Confirm if the link
between the PBX and
the FTP server is
established.
156
NWA-008847-001 Rev.4.0
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JUNE/01/2007

FAULT
KIND
FAULT CONTENT
NUMBER
49
IP component reset
occurred
FAULT INFORMATION
3:
X XXX XX XX
1
4:
2
3
4
5
6
7
8
4A
3:
2
3
4B
3:
XX X XXXX X
Confirm the call status of the terminal.

Trunk No. (000-511)
2 Disconnect the call
Connection Status
when the line is not
Connecting Terminal Information
released.
NOTE 6
2
XX XXXXXX
1
Component Kind (0-2)

Component No. (000-255)
Reset Factor (01-04, 06-09)
Reset time (Month) (01-12)
Reset time (Date) (01-30)
Reset time (Hour) (01-24)
Reset time (Minute) (00-59)
Reset time (Second) (00-59)
NOTE 5
1
XX XX XX XX
5
REMEDIAL ACTION
Trunk No. (000-511)

Called Party No.
157
Confirm the call status of the terminal.

2 Disconnect the call
when the line is not
NOTE 7
released.
1
NWA-008847-001 Rev.4.0
a6ch2001.fm
JUNE/01/2007
NOTE 4: Details from 1 to 4 are as follows.

1 File Type
00: MP program file
2
Executed operation
00: Download
01: Changeover
Result
00: OK/Occurred
01: Interrupted
02: NG (Other than below)
03: NG (FTP double open)
04: NG (File server connection failed/Missing files)
05: NG (Data transfer error)
10: Start
When changeover (changeback) is executed, only OK/NG is displayed. Moreover, only when
downloading it, 03-05 NG is displayed.
4
Error detail
0001H : (ERR_ETHERNET) Kasago TCP/IP initialization error: TCP
0002H : (ERR_INTERFACE) Kasago TCP/IP interface error: Not used
0003H : (ERR_MALLOC) No empty area of memory: Service initialization
0004H : (ERR_ALREADYOPEN) Already opened: OPEN
0005H : (ERR_NOACCEPT) Nonconnection (TCP only): Transmission request
0006H : (ERR_NOOPEN) Nonopening: Transmission request
0007H : (ERR_NODATA) Type error: ACK_NACK
0008H : (ERR_CHANNELFULL) No empty physical port: Not used
0009H : (ERR_BADSERIAL) Serial number error (physical port number that is representative Listen Specification Open Serial number: excluding 0 or FFFFH):
TCP_OPEN
0010H : (ERR_BADSOCKET) Connected Socket descriptor was not able to be received by
the response of Accept: ACK_NACK
0011H : (ERR_NULLPTR) Pertinent service is unregistered
0012H : (ERR_BADPTR) Serial number error (It is larger than physical port number that
physical port number of Serial number allocated)
0013H : (ERR_USED) FTP/Flash-ROM has already been processing it: FTPs SEND
0081H : (TM_EPERM) Operation not permitted
158
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JUNE/01/2007
0082H : (TM_ENOENT) No such file or directory

0085H : (TM_EIO) Input/output error
0086H : (TM_ENXIO) Device not configured
0089H : (TM_EBADF) Bad file descriptor
008CH : (TM_ENOMEM) Cannot allocate memory
008DH : (TM_EACCES) Permission denied
008EH : (TM_EFAULT) Bad address
0096H : (TM_EINVAL) Invalid argument
0098H : (TM_EMFILE) Too many open files
00A3H : (TM_EWOULDBLOCK) Operation would block
(TM_EAGAIN) Resource temporarily unavailable
00A4H : (TM_EINPROGRESS) Operation now in progress
00A5H : (TM_EALREADY) Operation already in progress
00A8H : (TM_EMSGSIZE) Message too long
00A9H : (TM_EPROTOTYPE) Protocol wrong type for socket
00AAH : (TM_ENOPROTOOPT) Protocol not available
00ABH : (TM_EPROTONOSUPPORT) Protocol not supported
00ADH: (TM_EOPNOTSUPP) Operation not supported
00AEH : (TM_EPFNOSUPPORT) Protocol family not supported
00B0H : (TM_EADDRINUSE) Address already in use
00B1H : (TM_EADDRNOTAVAIL) Cannot assign requested address
00B2H : (TM_ENETDOWN) Network is down
00B7H : (TM_ENOBUFS) No buffer space available
00B8H : (TM_EISCONN) Socket is already connected
00B9H : (TM_ENOTCONN) Socket is not connected
00BAH : (TM_ESHUTDOWN) Cannot send after socket shutdown
00BCH: (TM_ETIMEDOUT) Operation timed out
00BDH: (TM_ECONNREFUSED) Connection refused
00C0H : (TM_EHOSTDOWN) Host is down
00C1H : (TM_EHOSTUNREACH) No route to host
00E5H : (TM_ENOTLOGIN) Command requires user to be loggedin, and user is not.
1FB8H : (TM_FTP_SERVREADY) Service ready in nnn minutes
1FBDH: (TM_FTP_XFERSTART) Data connection already open; transfer starting
1FD6H: (TM_FTP_FILEOKAY) File status okay; about to open data connection
208BH : (TM_FTP_NEEDPASS) User name okay, need password
208CH : (TM_FTP_NEEDACCTLOGIN) Need account for login
20E5H : (TM_FTP_SERVNAVAIL) Service not available, closing TELNET connection
20E9H : (TM_FTP_DATAOPEN) Cannot open data connection
20EAH : (TM_FTP_XFERABOR) Connection trouble, closed; transfer aborted
2102H : (TM_FTP_FILENAVAIL) Requested file action not taken: file unavailable
159
NWA-008847-001 Rev.4.0
a6ch2001.fm
JUNE/01/2007
2103H : (TM_FTP_LOCALERR) Requested action aborted: local error in processing

2104H : (TM_FTP_NOSPACE) Requested action not taken: insufficient storage
2134H : (TM_FTP_SYNTAXCMD) Syntax error, command unrecognized
2135H : (TM_FTP_SYNTAXARG) Syntax error in parameters or arguments
2136H : (TM_FTP_NOCMD) Command not implemented
2137H : (TM_FTP_BADCMDSEQ) Bad sequence of commands
2138H : (TM_FTP_NOCMDPARAM) Command not implemented for that parameter
2152H : (TM_FTP_NOTLOGIN) Not logged in
2154H : (TM_FTP_NEEDACCTFILE) Need account for storing files
2166H : (TM_FTP_NAVAIL) Requested action not taken: file unavailable
2168H : (TM_FTP_EXSPACE) Requested action not taken: exceeded storage
2169H : (TM_FTP_FILENAME) Requested action not taken: file name not allowed
8001H : Memory Size error
8002H : PDL Header error
8003H : PDL record checksum error
8004H : PDL LM1 record compression development error
8005H : PDL LM1 record checksum error
8006H : PDL LM address error
8007H : Last record was not received
8008H : Read error
8064H : Flash-ROM access error (Deleztion and writing end with TMO)
8065H : Flash-ROM type/address error
806EH : DL checksum error
00XX causes an error. It occurs between MP card and API interface (System call).
80XX causes an error. It occurs by the FTP (FTP response number + 8000).
160
NWA-008847-001 Rev.4.0
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JUNE/01/2007

1
00
Component
Kind
Dterm85
(Series i)
(IP Bundled
Type/
IP Adapter
Type)/
DtermSP30
Component No.
000-063 Virtual PIM

Port number
Reset Factor
01
Self Reset: Before the registration/Before

DRS01 (required
an initial setting)
02
Self Reset: During the registration/Before

DRS03 (confirmed a reply of
signal pass setting)
03
Self Reset: After the registration/During

an initial setting
04
06
Self Reset: Diagnostic

command
unreceived/
KeepAlive NG
07
Soft reset receiving
08
DHCP invalid
09
Configuration mode finish

(Dterm85 (Series i) (IP Bundled Type) only)
161
NWA-008847-001 Rev.4.0
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JUNE/01/2007
01
02
Component
Kind
IP-PAD
IP-CS
Component No.
00-31
LAN interface
number
000-255 CS number
162
Reset Factor
01
COP Reset
04
IP-PAD Initial (Make Busy

ON/OFF for IP-PAD card)
08
FP Initial (an initializing of

FP mounting IP-PAD)
0A
FP Initial (an initializing of

FP mounting IP-PAD)
01
Self Reset: Before the registration/Before

DRS01 (required
an initial setting)
02
Self Reset: During the registration/Before

DRS03 (confirmed a reply of
signal pass setting)
03
Self Reset: After the registration/During

an initial setting
04
06
Self Reset: Diagnostic

command
unreceived/
KeepAlive NG
07
Soft reset receiving
08
DHCP invalid
NWA-008847-001 Rev.4.0
a6ch2001.fm

1 Trunk No. (000-511): 00 80 (Trunk No. 000) - FF81 (Trunk No. 511) [Hexadecimal display]
Although Trunk No. is displayed by hexadecimal (XX 8X), information-1 (XX) implies lower 2 digits of the Trunk No., and lower X of information-2 (8X) implies first digit of the
Trunk No. (XXX).
(example: in case Trunk No. is 001, 0180 is displayed.)
2
Connection Status
1: Call from a station
2: Termination to a station
3: Call with tandem connection
4: Termination with tandem connection
Connecting Terminal Information

When a station line is connected to the terminal (Connection Status=1/2):
X-XXXXXXXX (Station No.) [Decimal display]
When a trunk line is connected to the terminal (Connection Status=3/4):
Display the Route No. (00-63) + Trunk No. (000-511).
Route No.: 00 (Route No. 00) - 3F (Route No. 63) [Hexadecimal display]
Trunk No.: same as 1
(example: in case Route No. is 11 and Trunk No. is 020, 0B 14 80 is displayed.)

1 Trunk No. (000-511): 00 80 (Trunk No. 000) - FF81 (Trunk No. 511) [Hexadecimal display]
Although Trunk No. is displayed by hexadecimal (XX 8X), information-1 (XX) implies lower 2 digits of the Trunk No., and lower X of information-2 (8X) implies first digit of the
Trunk No. (XXX).
(example: in case Trunk No. is 001, 0180 is displayed.)
2
Called Party No.

For outgoing call (Connection Status=1):
X-XXXXXXX (Dial No. [12 digits maximum]) [Decimal display]
For incoming call (Connection Status=2):
X-XXXXXXX (Calling Party No. [12 digits maximum]) [Decimal display]
163
NWA-008847-001 Rev.4.0
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JUNE/01/2007

FAULT
RESTORATION
KIND NUMBER
FAULT RESTORATION
CONTENT
FAULT RESTORATION
INFORMATION
17
Key FD Activation
18
FP/AP card returned to normal

condition
3:
XX XX XX XX
FP/AP Number
C0-C3 : FP No. 00-03
D0-D3: FP No. 16-19
C4-CF : AP No. 04-15
D4-DF: AP No. 20-31
[Series 3200 R6.2]
C0-CF : FP No. 00-15
D0-DF: FP No. 16-31
C4-CF : AP No. 04-15
D4-DF: AP No. 20-31
C0-CF : FP No. 00-15
D0-DF: FP No. 16-31
E0-EF : FP No. 32-47
F0-FF : FP No. 48-63
C4-CF : AP No. 04-15
D4-DF: AP No. 20-31
19
Power failure returned to normal

condition
3:
XX XX XX XX
Power Failure Restoration
Kind
00: AC input failure
01: Fuse break
02: PWR alarm
164
NWA-008847-001 Rev.4.0
a6ch2001.fm

FAULT
RESTORATION
KIND NUMBER
FAULT RESTORATION
CONTENT
FAULT RESTORATION
INFORMATION
30
3:
XX XX XX XX
Fault Detail Kind
00: PCM loss
01: Frame loss
02: Multi frame loss
03: AIS error
04: Remote alarm
05: Multi remote alarm
06: S-bit error
08: CRC error
09: Slip detected
0A: Main signal all 1 (for BRT)
0B: INFO 0 (for BRT)
0C: INFO 2 (for BRT)
31
DCH/BRT/PRT D-channel link

connection returned to the normal
condition
3:
XX XX XX XX
D-channel circuit No.
In case of DCH/BRT/PRT
00-07: Channel No. 0-7
32

3:
XX XX XX XX
CCH/IPT No.
00-07: CCH/IPT No. 0-7
34
[Australia Only]
Number of faulty trunks was less

than predetermined number
35
Number of lockout stations was

less than predetermined number
165
NWA-008847-001 Rev.4.0
a6ch2001.fm

FAULT
RESTORATION
KIND NUMBER
36
FAULT RESTORATION
CONTENT
DLC returned to normal condition
FAULT RESTORATION
INFORMATION
3:
XX XX XX XX
1
4:
XX XX XX XX
3
2
3
38
SMDR output buffer memory

3:
DLC Failure Kind

00 : Terminal was cut off
02 : Short circuit was made on the
line (for 4DLC)
03 : Ring wire was grounded
(for 4DLC)
04 : Tip wire was grounded or terminal was unconnected (for 4DLC)
05 : Terminal failure (for 4DLC)
06 : Terminal disconnected
08 : Terminal circuit failure
0A: Network Busy
0B: Network Busy out
LEN (000-763)
Station No. (X-XXXXXXXX)
XX XX XX XX
Memory kind
166
NWA-008847-001 Rev.4.0
a6ch2001.fm
JUNE/01/2007

FAULT
RESTORATION
KIND NUMBER
3B
FAULT RESTORATION
CONTENT
FAULT RESTORATION
INFORMATION
CS/ZT returned to normal condi- 3:

tion
NOTE
4:
XX XX XXXX
1
XX XX XX XX
4
Fault Restoration Kind

00: CS/ZT connection returned
01: CS/ZT carrier has space
2
04-15, 20-31: AP No. of CSH
3
000-255: CS/ZT No.
4
Wireless Synchronization Kind (only
IP-CS)
00: Master
01: Submaster
02: Slave
1
NOTE:
Upon successful registration to SIP server for WLAN, the fault kind 3B is registered as fault
information.
167
NWA-008847-001 Rev.4.0
a6ch2001.fm
OCTOBER/14/2005

FAULT
RESTORATION
KIND NUMBER
3C
FAULT RESTORATION
CONTENT
FAULT RESTORATION
INFORMATION
3:
X X XX XX XX
1 2 3
4:
XX XX XX XX
6
Terminal Kind (See below.)

Terminal No. (See below.)
When Terminal Kind is OAI:

3
Fault Content
4
Channel No. (sc-id)
5
Sending Message No.
(invoke-id)
6
Receiving Message No.
(invoke-id)
Terminal Kind 0: SMDR
Terminal Kind 2: PMS
Terminal Kind 3: OAI
Terminal No.: No. 0-F allocated to each
Terminal Kind
50
Traffic of IP network returned to

normal condition from limit
bandwidth excess
3:
XX XX XXXX
1
1
2
3

No. of times that traffic exceeded the
limit bandwidth
168
NWA-008847-001 Rev.4.0
a6ch2001.fm
OCTOBER/14/2005

FAULT
RESTORATION
KIND NUMBER
51
FAULT RESTORATION
CONTENT
Traffic of IP network returned to
normal condition from warning
bandwidth excess
FAULT RESTORATION
INFORMATION
3:
1
1
2
3
52
Communication error restoration

between Main Site and Remote
Site
169
XX XX XXXX
3:

No. of times that traffic exceeded the
warning bandwidth
XX XX XX XX
Remote Site No.
01-30: Remote Site No.1-30
NWA-008847-001 Rev.4.0
a6ch2001.fm
OCTOBER/14/2005
Station Line Status Display

Item (1) shows the display format for the Station Line Status Display feature, and item (2) shows the fault
diagnosis and troubleshooting method.
For details of the Station Line Status Display feature, see STATION LINE STATUS DISPLAY of Chapter 1.
Page 35
(1)
Display Format
XXXX
XX
XX
XX
Station Number
Analog Line/Digital Line
00 : LC (Single Line Telephone)
10 : DLC (Dterm)
20 : DtermIP [Series 3400 software required]
Hardware Test Result (See Line Status and Remedial Action for Hardware
Test
Page 171)
Software Test Result (See Line Status and Remedial Action for Software
Test
Page 172)
(2)
Fault Diagnosis and Troubleshooting

Line Status Remedial Action shows the line status and the remedial action on each indicated data.
Diagnose the contents of the fault and perform the remedial action by referring to Line Status and
Remedial Action for Hardware Test and Line Status and Remedial Action for Software Test.
Page 171, Page 172
170
NWA-008847-001 Rev.4.0
a6ch2001.fm
Line Status and Remedial Action for Hardware Test

SINGLE LINE TELEPHONE
INDICATED
DATA
00
LINE STATUS
REMEDIAL ACTION
1
2
Check the cable connection between the terminal

and the PBX.
Check to see if the cable is cut off.
01
No action is required.
02
Loop (Short circuit is made

on the line)
Check to see if a short circuit exists on the line.
03
Check to see if the Ring wire of the cable is grounded.
04
LC card is not mounted
Check to see if the LC card is properly mounted.
05
Test busy
Dterm
INDICATED
DATA
00
LINE STATUS
or Tip wire is grounded
REMEDIAL ACTION
1
2
3
Check the cable connection between the terminal

and the PBX.
Check to see if the cable is cut off.
Check to see if the Tip wire of the cable is
grounded.
01
02
Short circuit is made on the

line
Check to see if a short circuit exists on the line.
03
Check to see if the Ring wire of the cable is grounded.
04
DLC card is not mounted
Check to see if the DLC card is properly mounted.
05
Terminal failure
Replace the terminal with a known good one and check

to see if the same failure occurs.
171
NWA-008847-001 Rev.4.0
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Line Status and Remedial Action for Hardware Test

INDICATED
DATA
LINE STATUS
REMEDIAL ACTION
06
DLC card down
Replace the card with a known good one and check to

see if the same failure occurs.
08
Line failure detect
Replace the terminal with a known good one and check

to see if the same failure occurs.
DtermIP
INDICATED
DATA
00
LINE STATUS
REMEDIAL ACTION
1
2
3
01
Check the LAN cable connection between the terminal and the PBX.
Check the condition of LAN cable connection by
transmitting the ping packet.
Confirm the condition of the LAN device (such as
power of the HUB) connected to the IP-PAD.
Line Status and Remedial Action for Software Test

SINGLE LINE TELEPHONE/Dterm/DtermIP
INDICATED
DATA
LINE STATUS
REMEDIAL ACTION
01
Idle
02
Line Lockout
Place the handset of the station in line lockout back

onto the hookswitch.
Busy
Other than
01, 02
172
NWA-008847-001 Rev.4.0
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Troubleshooting by Lamp Indication on Circuit Cards

This section describes the method for fault diagnosis and troubleshooting when you detect the fault occurrence by lamp indication on circuit cards.
Remedial Action on Each Lamp Status shows contents of the fault and the remedial action on each lamp
status.
Remedial Action on Each Lamp Status

CARD NAME
PN-CP24-A/
PN-CP24-B/
PN-CP24-C/
PN-CP24-D
(MP)
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
RUN lamp is not

flashing at 120
IPM
Abnormal operation of MP card
Check the setting of SW2.

SW2-1: ON (In the case of A-law)
: OFF (In the case of -law)
SW2-4: OFF
2 Check to see if the SW3 switch is
set to 0 (On Line).
3 If the fault cannot be cleared,
replace the card.
L0 lamp is flashing at 120 IPM

(When using PNCP24-C/PNCP24-D card)
MP program
remote download
to the Flash Memory (outdated side)
is interrupted/fails
1
2
4
5
Confirm if the FTP sever information is correctly set (CM0C Y=10).

CHECKSUM.TXT) is saved to the
directory of FTP server.
Confirm if the unnecessary files
(other than LM1,
CHECKSUM.TXT) is provided
with the directory of FTP server.
Confirm if the FTP sever operates
normally.
Confirm if the link between the
PBX and the FTP server is established.
173
NWA-008847-001 Rev.4.0
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JULY/01/2006

CARD NAME
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
PN-CP27-A/
PN-CP27-B
(MP)
RUN lamp is not

flashing at 120
IPM

SW2-4: OFF
set to 0 (On Line).
3 Reset the MB switch.
(Down Up Down)
replace the card.
PN-CP31-A/
PN-CP31-B/
PN-CP31-C/
PN-CP31-D
(MP)
RUN lamp is not

flashing at 120
IPM

SW2-4: ON
set to 0 (On Line).
replace the card.
174
NWA-008847-001 Rev.4.0
a6ch2001.fm
JULY/01/2006

CARD NAME
PN-CP31-A/
PN-CP31-B/
PN-CP31-C/
PN-CP31-D
(MP)
LAMP
STATUS
FAULT
CONTENT
L0 lamp is flashing at 120 IPM

(When using PNCP31-C/PNCP31-D card)
MP program
remote download
to the Flash Memory (outdated side)
is interrupted/fails
REMEDIAL ACTION
1
2
4
5
PZ-M606-A
(ETHER)
LINK lamp is not

on
LAN connection
failure
Confirm if the FTP sever information is correctly set (CM0C Y=10).

CHECKSUM.TXT) is saved to the
directory of FTP server.
Confirm if the unnecessary files
(other than LM1,
CHECKSUM.TXT) is provided
with the directory of FTP server.
Confirm if the FTP sever operates
normally.
Confirm if the link between the
PBX and the FTP server is established.
Check to see if the LAN cable is

correctly connected.
device connected to the MP.
(ex. Power of HUB)
replace the card.
1
175
NWA-008847-001 Rev.4.0
a6ch2001.fm
JULY/01/2006

CARD NAME
PN-CP15
(FP)
LAMP
STATUS
RUN lamp is not
flashing
FAULT
CONTENT
Abnormal operation of FP card
REMEDIAL ACTION
1
2
3
4
PN-PW00
(EXTPWR)
RUN lamp is not

on
48 V power is not
being supplied
Confirm the mounting slot of the FP

card. (PIM2, 4, 6: slot 12)
Check the setting of SENSE switch.
1: PIM2
2: PIM4
3: PIM6
0, 4-F: Not used
Reset the MB switch.
(Down Up Down)
Check to see if the BUS cable
between each PIM is properly
connected.
If the fault cannot be cleared,
replace the card.
Confirm the lamp indication of

PZ-PW121/PZ-PW126 all lamps.
replace the PN-PW00 card.
3 If the PZ-PW121/PZ-PW126 lamp
has abnormal condition, replace the
PZ-PW121/PZ-PW126 card.
1
176
NWA-008847-001 Rev.4.0
a6ch2001.fm

CARD NAME
PZ-PW121
(AC/DC PWR)
PZ-PW126
(AC/DC PWR)
LAMP
STATUS
FAULT
CONTENT
MJ lamp is on
Major trouble
occurs or resident
system program is
not properly loaded
MN lamp is on
Minor trouble
occurs or resident
system program is
successfully loaded,
or a station line is
locked out
ON lamp is not on Operation power is
not being supplied
MJ lamp is on
Major trouble
occurs or resident
system program is
not properly loaded
MN lamp is on
Minor trouble
occurs or resident
system program is
locked out
not being supplied
REMEDIAL ACTION
See FAULT DIAGNOSIS AND
TROUBLESHOOTING
Page 140
TROUBLESHOOTING
Page 140
Confirm the cable connection of

PZ-PW121.
2 Confirm the lamp indication of
PZ-PW121 all lamps.
3 If the PZ-PW121 lamp has
abnormal condition, replace the
PZ-PW121 card.
TROUBLESHOOTING
Page 140
1

TROUBLESHOOTING
Page 140

PZ-PW126.
PZ-PW126 all lamps.
3 If the PZ-PW126 lamp has
abnormal condition, replace the
PZ-PW126 card.
1
177
NWA-008847-001 Rev.4.0
a6ch2001.fm

CARD NAME
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
PZ-PW122
(DC/DC PWR)

not being supplied
PZ-PW135
(DC/DC PWR)
MJ lamp is on
Major trouble
occurs or resident
system program is
not properly loaded

TROUBLESHOOTING
Page 140
MN lamp is on
Minor trouble
occurs or resident
system program is
locked out

TROUBLESHOOTING
Page 140

not being supplied

PZ-PW121 and PZ-PW122.
2 Turn the PZ-PW122 SW switch
on.
PZ-PW121 all lamps.
replace the PZ-PW122 card.
1

PZ-PW135.
PZ-PW135 all lamps.
3 If the PZ-PW135 lamp has abnormal condition, replace the PZPW135 card.
1
178
NWA-008847-001 Rev.4.0
a6ch2001.fm

CARD NAME
PN-AP00-B
(AP00/DBM)/
PN-AP00-D
(AP00)
LAMP
STATUS
RUN lamp is not
flashing
FAULT
CONTENT
Abnormal operation of AP00/
DBM card
REMEDIAL ACTION
1
2
3
4
PN-BRTA
(BRT)
RUN lamp is not

flashing
Abnormal operation of BRT card
ALM lamp is on
Transmission line
fault
Confirm the programming data:

CM05 Y=0.
Check to see if the SENSE switch is
set as per the AP Number (04-15,
20-31) assigned by CM05 Y=0.
(Down Up Down)
SW1-1: ON
SW1-2: ON
SW1-3: ON
replace the card.

CM05 Y=0, CM07 Y=02.
2 Check to see if the SENS switch is
set as per the AP Number (04-15)
assigned by CM05 Y=0.
(Down Up Down)
replace the card.
Confirm circuit line status.
2 Confirm PSTN line status.
179
NWA-008847-001 Rev.4.0
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JUNE/01/2007

CARD NAME
PN-2BRTC
(BRT)
PN-2BRTK
(BRT)
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
RUN lamp is not

flashing
ALM1 lamp is on
No.1 circuit transmission line fault
ALM0 lamp is on
RUN lamp is not

flashing
ALM1 lamp is on
ALM0 lamp is on

CM05 Y=0, CM07 Y=02.
(Down Up Down)
replace the card.
Confirm No.1 circuit line status.
CM05 Y=0, CM07 Y=02.
2 Check to see if the SENSE switch is
(Down Up Down)
replace the card.
2

Confirm PSTN line status.

180
NWA-008847-001 Rev.4.0
a6ch2001.fm
JUNE/01/2007

CARD NAME
PN-4BRTA-A
(BRT)
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
RUN lamp is not

flashing

CM05 Y=0, CM07 Y=02.
(Down Up Down)
replace the card.
ALM3 lamp is on
ALM2 lamp is on
ALM1 lamp is on
ALM0 lamp is on

2

Confirm PSTN line status.
181
NWA-008847-001 Rev.4.0
a6ch2001.fm
JUNE/01/2007

CARD NAME
PN-24CCTA
(CCT)
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
RUN lamp is not

flashing
Abnormal operation of CCT card

CM05 Y=0, CM07 Y=01.
(Down Up Down)
replace the card.
LC lamp is not on
Common signaling Check the local office line or public netchannel data link
work line.
connection failure
CRC lamp is on
Bit Error Rate

exceeds the predetermined value
PCM lamp is on
No PCM signals
arrive from the
distant office
FRM lamp is on
Frame Alignment
signals from the
distant office can
not be received
RMT lamp is on
Frame Alignment
signals cannot be
sent to the remote
PBX
AIS lamp is on
Remote PBX is in
local loopback
state
Check the receive line and external

equipment.
2 Replace the remote CCT card.
Check to see if the line is correctly
connected to the CCT card.
2 Plug and unplug the CCT card.
Repeat this two or three times.
equipment.
Check the transmission line and
external equipment.
2 Replace the CCT card.
Check the switch settings of the remote
CCT card.
182
NWA-008847-001 Rev.4.0
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JUNE/01/2007

CARD NAME
PN-30CCTA
(CCT)
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
RUN lamp is not

flashing
Abnormal operation of CCT card
LC lamp is not on
Common signaling Check the local office line or public netchannel data link
work line.
connection failure
PCM lamp is on
No PCM signals
arrive from the
distant office
FRM lamp is on
Frame Alignment
signals from the
distant office can
not be received
MFRM lamp is on Multi-Frame

Alignment signals
from the distant
office cannot be
received
RMT lamp is on
Frame Alignment
signals cannot be
sent to the remote
PBX
MRMT lamp is on Multi-Frame

Alignment signals
cannot be sent to
the remote PBX
AIS lamp is on
Remote PBX is in
local loopback
state

CM05 Y=0, CM07 Y=01.
(Down Up Down)
replace the card.
1

connected to the CCT card.
2 Plug and unplug the CCT card.
equipment.
equipment.

external equipment.
2 Replace the CCT card.
Confirm the switch setting on the
CCT card indicating an alarm.
2 Replace CCT card not indicating an
alarm, with a spare.
CCT card.
183
NWA-008847-001 Rev.4.0
a6ch2001.fm
JUNE/01/2007

CARD NAME
PN-CFTC/
PN-CFTC-A
(CFT)
LAMP
STATUS
RUN lamp is not
on
FAULT
CONTENT
Abnormal operation of CFT card
REMEDIAL ACTION
CM05 Y=0, CM07 Y=01.
(Down Up Down)
replace the card.
1
184
NWA-008847-001 Rev.4.0
a6ch2001.fm
JUNE/01/2007

CARD NAME
PN-DAIA-A
(DAIA)
LAMP
STATUS
RUN lamp is not
flashing
FAULT
CONTENT
Abnormal operation of DAIA card
REMEDIAL ACTION
(DownUpDown)
2 Check the setting of SENSE switch
and SW1-4.
1
SW1-4: ON SW1-4: OFF

SENSE
Switch: 0
Not used
FP No.16
SENSE
Switch: 1
FP No.01
FP No.17
SENSE
Switch: 2
FP No.02
FP No.18
SENSE
Switch: 3
FP No.03
FP No.19
SENSE
Switch: 4-F
Not used

replace the card.
LINK lamp is not

on
Layer 2 link connection failure

between DAIA
and DAIB
RED lamp is on
PCM signal loss or

Frame Alignment
signal loss
Check to see if the cable between DAIA

and DAIB is correctly connected.
RMT lamp is on
Remote alarm

and DAIB (sending side) is correctly
connected.
Check to see if the cable between

DAIA and DAIB is correctly connected.
(DownUpDown)
1
185
NWA-008847-001 Rev.4.0
a6ch2001.fm

CARD NAME
PN-DAIB
(DAIB)
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
RUN lamp is not

flashing
Abnormal operation of DAIB card

(DownUpDown)
replace the card.
LINK lamp is not

on

between DAIA
and DAIB
RED lamp is on
PCM signal loss or

Frame Alignment
signal loss
RMT lamp is on
Remote alarm

(DownUpDown)
2 Reset the MB switch of DAIA card
on the main site.
(DownUpDown)
and DAIB (sending side) is correctly
connected.
186
NWA-008847-001 Rev.4.0
a6ch2001.fm

CARD NAME
PN-DAIC
(DAIC)
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
RUN lamp is not

flashing
Abnormal operation of DAIC card

(DownUpDown)
replace the card.
LINK lamp is not

on

between DAIA
and DAIB
RED lamp is on
PCM signal loss or

Frame Alignment
signal loss
Check to see if the cable between DAIC

cards is correctly connected.
RMT lamp is on
Remote alarm
Check to see if the cable between DAIC

cards (sending side) is correctly connected.

(DownUpDown)
3 Check to see if the cable between
DAIC cards is correctly connected.
187
NWA-008847-001 Rev.4.0
a6ch2001.fm

CARD NAME
PN-DAID-A
(DAID)
LAMP
STATUS
RUN lamp is not
flashing
FAULT
CONTENT
Abnormal operation of DAID card
REMEDIAL ACTION
(DownUpDown)
2 Check the setting of SENSE switch
and SW1-4.
1
SW1-4: ON SW1-4: OFF

SENSE
Switch: 0
Not used
FP No.16
SENSE
Switch: 1
FP No.01
FP No.17
SENSE
Switch: 2
FP No.02
FP No.18
SENSE
Switch: 3
FP No.03
FP No.19
SENSE
Switch: 4-F
Not used

replace the card.
LINK lamp is not

on

between DAID
and DAIE
RMT lamp is on
Remote alarm
Check to see if the cable between DAID

and DAIE (sending side) is correctly
connected.
PWR lamp is on
PCM signal loss

and DAIE is correctly connected.

DAID and DAIE is correctly connected.
(DownUpDown)
1
188
NWA-008847-001 Rev.4.0
a6ch2001.fm

CARD NAME
PN-DAIE
(DAIE)
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
RUN lamp is not

flashing
Abnormal operation of DAIE card

(DownUpDown)
replace the card.
LINK lamp is not

on

between DAID
and DAIE
RMT lamp is on
Remote alarm

(DownUpDown)
and DAIE (sending side) is correctly
connected.
189
NWA-008847-001 Rev.4.0
a6ch2001.fm

CARD NAME
PN-DAIF
(DAIF)
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
RUN lamp is not

flashing
Abnormal operation of DAIF card

(DownUpDown)
replace the card.
LINK lamp is not

on

between DAID
and DAIE
RMT lamp is on
Remote alarm
Check to see if the cable between DAIF

cards (sending side) is correctly connected.
PWR lamp is on
PCM signal loss

and DAIE is correctly connected.

(DownUpDown)
3 Check to see if the cable between
DAIF cards is correctly connected.
190
NWA-008847-001 Rev.4.0
a6ch2001.fm

CARD NAME
PN-DTA/
PN-DTB
(CCH)
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
RUN lamp is not

flashing
Abnormal operation of CCH card

CM05 Y=0.
(DownUpDown)
replace the card.
LC lamp is not on
CCH link connection failure
Check the local office line or public network line.
LPB lamp is not

on
No LPB signals
arrive from the
distant office
191
NWA-008847-001 Rev.4.0
a6ch2001.fm
JUNE/01/2007

CARD NAME
LAMP
STATUS
PN-DTA/
RUN lamp is not
PN-DTB
flashing
(CCT/DTI/PRT)
NOTE
FAULT
CONTENT
Abnormal operation of CCT/DTI/
PRT card
REMEDIAL ACTION
CM05 Y=0, CM07 Y=01.
(DownUpDown)
replace the card.
1
LC lamp is not on
ISDN Primary
Rate D-channel
data link connection failure
LPB lamp is not

on
No LPB signals
arrive from the
distant office
PCM lamp is on
No PCM signals
arrive from the
distant office

connected to the CCT/DTI/PRT
card.
2 Plug and unplug the CCT/DTI/PRT
card.
1

Alignment signals
from the distant
office cannot be
received
FRM lamp is on
Frame Alignment
signals from the
distant office can
not be received

equipment.
2 Replace the CCT/DTI/PRT card.

equipment.
2 Replace the remote CCT/DTI/PRT
card.
192
NWA-008847-001 Rev.4.0
a6ch2001.fm
JUNE/01/2007

LAMP
STATUS
CARD NAME
FAULT
CONTENT
PN-DTA/
MRMT lamp is on
PN-DTB
(CCT/DTI/PRT)
NOTE
NOTE:
REMEDIAL ACTION
Multi-Frame
Alignment signals
cannot be sent to
the remote PBX

CCT/DTI/PRT card indicating an
alarm.
2 Replace CCT/DTI/PRT card not
indicating an alarm, with a spare.
RMT lamp is on
Frame Alignment
signals cannot be
sent to the remote
PBX
CRC lamp is on
Bit Error Rate

AIS lamp is on
Remote PBX is in
local loopback
state

external equipment.
2 Replace the CCT/DTI/PRT card.
equipment.
2 Replace the remote CCT/DTI/PRT
card.
CCT/DTI/PRT card.
The following table shows the lamps of PN-DTA/PN-DTB card used for T1/E1 interface.
: Used : Not used
LAMP
RUN
LC
LPB
PCM
MFRM
FRM
MRMT
RMT
CRC
AIS
T1
E1
DTI
CCT/PRT
DTI
CCT/PRT
193
NWA-008847-001 Rev.4.0
a6ch2001.fm
JUNE/01/2007

CARD NAME
PN-24DTA-C
(DTI)
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
RUN lamp is not

flashing
Abnormal operation of DTI card

CM05 Y=0, CM07 Y=01.
(Down Up Down)
replace the card.
CRC lamp is on
Bit Error Rate

PCM lamp is on
No PCM signals
arrive from the
distant office
FRM lamp is on
Frame Alignment
signals from the
distant office can
not be received
RMT lamp is on
Frame Alignment
signals cannot be
sent to the remote
PBX
AIS lamp is on
Remote PBX is in
local loopback
state

equipment.
2 Replace the remote DTI card.
connected to the DTI card.
2 Plug and unplug the DTI card.
equipment.
2 Replace the remote DTI card.
external equipment.
2 Replace the DTI card.
DTI card.
194
NWA-008847-001 Rev.4.0
a6ch2001.fm
JUNE/01/2007

CARD NAME
PN-30DTC-C
(DTI)
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
RUN lamp is not

flashing
Abnormal operation of DTI card
PCM lamp is on
No PCM signals
arrive from the
distant office
FRM lamp is on
Frame Alignment
signals from the
distant office can
not be received

Alignment signals
from the distant
office cannot be
received
RMT lamp is on
Frame Alignment
signals cannot be
sent to the remote
PBX

Alignment signals
cannot be sent to
the remote PBX
AIS lamp is on
Remote PBX is in
local loopback
state

CM05 Y=0, CM07 Y=01.
(Down Up Down)
replace the card.
connected to the DTI card.
2 Plug and unplug the DTI card.
equipment.
equipment.

external equipment.
DTI card indicating an alarm.
2 Replace DTI card not indicating an
alarm, with a spare.
DTI card.
195
NWA-008847-001 Rev.4.0
a6ch2001.fm
JUNE/01/2007

CARD NAME
PN-IPTB
(IPT)
LAMP
STATUS
RUN lamp is not
flashing
FAULT
CONTENT
Abnormal operation of IPT card
REMEDIAL ACTION
1
2
3
4
BUSY lamp is not

on, when even one
line is busy
Abnormal operation of IPT card
SUBOPE0-3 lamp Abnormal connecis not on

tion between IPT
and 4VCT
Check whether the MODE switch is

set to 0 or 1.
(Standard setting: 0)
CM05 Y=0, CM06.
Reset the system (Push the SW1 of
MP).
Check to see if the SENSE and SW1
switch is set as per the AP Number
(04-15, 20-31) assigned by CM05
Y=0.
replace the card.

CM30.
(Down Up Down)
replace the card.
1

IPT and 4VCT is correctly connected.
(Down Up Down)
If the fault cannot be cleared;
3 Replace the cable between IPT and
4VCT.
4 Replace the 4VCT card.
5 Replace the IPT card.
1
196
NWA-008847-001 Rev.4.0
a6ch2001.fm

CARD NAME
PN-IPTB
(IPT)
LAMP
STATUS
L1 lamp is not on
FAULT
CONTENT
Communication
error
REMEDIAL ACTION
1
2
3
4
5
a.
b.
LYR lamp is not

on
Network feature
failure
Confirm whether the LYR lamp is

on.
CMA7
(Down Up Down)
Send ping to the IP address of the
IPT from a computer on the LAN,
and confirm whether the reply is
given.
When there is no reply, go to 7 .
For only Point to Point connection,
confirm the followings.
Confirm the opposite side condition
as 1 to 5 above.
Send ping to the IP address of the
opposite IPT from a computer on the
LAN, and confirm whether the reply
is given.
When there is no replay, the LAN is
abnormal condition.
replace the card.

CMA7
(Down Up Down)
replace the card.
1
197
NWA-008847-001 Rev.4.0
a6ch2001.fm

CARD NAME
PN-IPTB
(IPT)
[PZ-M567]
LAMP
STATUS
LINK lamp is not
on
FAULT
CONTENT
LAN connection
failure
REMEDIAL ACTION
1
2
3
4

Confirm the condition of the LAN
device connected to the IPT.(ex.
Power of HUB)
Confirm whether the MODE switch
is set to 0.
When the fault cannot be cleared
by 1 to 3 above, set the MODE to
1, and set the baud (100 Mbps or 10
Mbps) by the SW2-1 switch according to the LAN device.
replace the card.
198
NWA-008847-001 Rev.4.0
a6ch2001.fm

CARD NAME
PN-24PRTA
(PRT)
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
RUN lamp is not

flashing
Abnormal operation of PRT card

CM05 Y=0, CM07 Y=01.
(Down Up Down)
replace the card.
LC lamp is not on
ISDN Primary
Rate D-channel
CRC lamp is on
Bit Error Rate

PCM lamp is on
No PCM signals
arrive from the
distant office
FRM lamp is on
Frame Alignment
signals from the
distant office can
not be received
RMT lamp is on
Frame Alignment
signals cannot be
sent to the remote
PBX
AIS lamp is on
Remote PBX is in
local loopback
state
Check the status of the local office line

or public network line.

equipment.
2 Replace the remote PRT card.
Check to see if the PRT cable is correctly connected.
2 Plug and unplug the PRT card.
equipment.
external equipment.
2 Replace the PRT card.
PRT card.
199
NWA-008847-001 Rev.4.0
a6ch2001.fm
JUNE/01/2007

CARD NAME
PN-30PRTA
(PRT)
LAMP
STATUS
FAULT
CONTENT
RUN lamp is not

flashing
Abnormal operation of PRT card
LC lamp is not on
ISDN Primary
Rate D-channel
No PCM signals
arrive from the
distant office
PCM lamp is on
FRM lamp is on
Frame Alignment
signals from the
distant office can
not be received
Alignment signals
from the distant
office cannot be
received
RMT lamp is on
Frame Alignment
signals cannot be
sent to the remote
PBX
Alignment signals
cannot be sent to
the remote PBX
AIS lamp is on
Remote PBX is in
local loopback
state
REMEDIAL ACTION
CM05 Y=0, CM07 Y=01.
(Down Up Down)
replace the card.
1

connected to the PRT card.
2 Plug and unplug the PRT card.
1 Check the receive line and external
equipment.
1

equipment.
1

external equipment.
2 Replace the PRT card.
1

PRT card indicating an alarm.
2 Replace the PRT card not indicating
an alarm, with a spare.
PRT card.
1
200
NWA-008847-001 Rev.4.0
a6ch2001.fm
JUNE/01/2007

CARD NAME
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
PN-4RSTB
(MFR)
RUN lamp is not

flashing
Abnormal operation of MFR card

CM05 Y=0.
(Down Up Down)
replace the card.
PN-4RSTC
(CIR)
RUN lamp is not

flashing
Abnormal operation of CIR card

CM05 Y=0.
set as per the AP Number (04-15)
assigned by CM05 Y=0.
(Down Up Down)
replace the card.
201
NWA-008847-001 Rev.4.0
a6ch2001.fm

CARD NAME
PN-SC00
(CCH)
PN-SC01
(DCH)
LAMP
STATUS
FAULT
CONTENT
RUN lamp is not

flashing
Abnormal operation of CCH card
LC lamp is not on
CCH link connection failure
RUN lamp is not

flashing
Abnormal operation of DCH card
LC lamp is not on
DCH D-channel
link connection
failure
REMEDIAL ACTION
CM05 Y=0.
(Down Up Down)
replace the card.
1
Check the status of the local-office side

line or the remote-office side line.
CM05 Y=0.
(Down Up Down)
replace the card.
1
Check the status of the local-office side

line or the public network side line.
202
NWA-008847-001 Rev.4.0
a6ch2001.fm

CARD NAME
PN-SC03-B
(CSH/ICH)/
PN-SC03-C
(CSH)
LAMP
STATUS
RUN lamp is not
flashing
FAULT
CONTENT
Abnormal operation of CSH card
REMEDIAL ACTION
1
2
3
4
5
DOPE 0-7 lamp is

not on
D-channel link is
not connected
between CSH and
CSI
PN-2COTD/
PN-2COTE
(COT)
LF lamp is on
Transmission line
fault
PN-4COTE
(COT)
[For Australia]
LF lamp is on
Transmission line
fault
PN-6COTJ
(COT)
[For Australia]
LF lamp is on
Transmission line
fault

CM05 Y=0.
After confirmation of CM05, reset
the system (Push the SW1 of MP).
Check to see if the SENSE switch is
(Down Up Down)
replace the card.

CM06 Y=10
2 Confirm if the corresponding CSI
card is removed.
replace the card.
Search for a line fault by CMB0
Y=1 or CMF5 Y=0.
2 Check to see if the trunk line is
faulty.
Y=1 or CMF5 Y=0.
faulty.
Y=1 or CMF5 Y=0.
faulty.
203
NWA-008847-001 Rev.4.0
a6ch2001.fm
JULY/01/2006

CARD NAME
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
PN-8COTT
(COT)
[For Australia]
LF lamp is on
Transmission line
fault
PN-2CSIA
(CSI)
[For PCS]
OPE lamp is not

on
D-channel link is
not connected
between CSH and
CSI
B00-B12 lamp is
flashing
ZT is not connected to the corresponding circuit

No.
OPE lamp is not

on
D-channel link is
not connected
between CSH and
CSI
B00-B12 lamp is
flashing
CS is not connected to the corresponding circuit

No.
PN-2CSIA-A
(CSI)
[For PHS]

Y=1 or CMF5 Y=0.
faulty.
CM06 Y=10.
2 Confirm if the corresponding CSH
card is removed.
replace the card.
CM06, CM10/CM14, CMAD.
2 Confirm cable connection and the
power switch of the corresponding
ZT.
3 Confirm if the corresponding ZT is
in make-busy status.
CM06 Y=10.
card is removed.
replace the card.
CS.
3 Confirm if the corresponding CS is
in make-busy status.
204
NWA-008847-001 Rev.4.0
a6ch2001.fm

CARD NAME
PN-2CSIH
(CSI)
PN-4CSIA
(CSI)
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
OPE lamp is not

on
D-channel link is
not connected
between CSH and
CSI

CM06 Y=10.
card is removed.
replace the card.
B00-B12 lamp is
flashing
CS/ZT is not connected to the corresponding circuit

No.
OPE lamp is not

on
D-channel link is
not connected
between CSH and
CSI
BSY00-02/
BSY10-12/
BSY20-22/
BSY30-32 lamp is
flashing
CS/ZT is not connected to the corresponding circuit

No.

CS/ZT.
3 Confirm if the corresponding CS/ZT
is in make-busy status.
CM06 Y=10.
card is removed.
replace the card.
CS/ZT.
3 Confirm if the corresponding CS/ZT
is in make-busy status.
205
NWA-008847-001 Rev.4.0
a6ch2001.fm

CARD NAME
PN-2ILCA (ILC)
PN-8IPLA
(IP-PAD)
LAMP
STATUS
FAULT
CONTENT
ACT0-1 lamp is
not on
Abnormal operation of No.0-1 circuit
PAL0-1 lamp is
on
No.0-1 Line is
short-circuiting
REMEDIAL ACTION
CM06, CM10/CM14, CMAC.
2 Reset the system (Push the SW1 of
MP).
1
Check to see if the Terminal Adapter is

correctly connected and the power is on.
B10/B11/B20/
Programming is
B21 lamp is
not set up
Flashing (60 IPM)

CM06, CM10/CM14, CMAC.
2 Reset the system (Push the SW1 of
MP).
RUN lamp is not

flashing
Abnormal operation of IP-PAD

card
L0 lamp is on
LAN connection
failure
LINK lamp is not

on
LAN connection
failure

CM0A.
(Down Up Down)
replace the card.
Check to see if the LAN cable is correctly connected.
device (such as power of the HUB)
connected to the IP-PAD.
replace the card.
1
206
NWA-008847-001 Rev.4.0
a6ch2001.fm
JULY/01/2006

CARD NAME
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
PN-32IPLA/
PN-32IPLA-A
(IP-PAD)
RUN lamp is not

flashing
Abnormal operation of IP-PAD

card
Confirm whether the MODE switch

is set to 0, 3, or 4.
0: Auto Negotiation ON
(Recommended)
3: Auto Negotiation OFF
(10 Mbps fixed)
4: Auto Negotiation OFF
(100 Mbps fixed)
2 Confirm the programming data:
CM0A.
(Down Up Down)
replace the card.
PN-32IPLA/
PN-32IPLA-A
(IP-PAD)
[PZ-M571/
PZ-M632]
LINK lamp is not

on
LAN connection
failure

connected to the IP-PAD.
3 Confirm whether the MODE switch
is set to 0.
replace the card.
207
NWA-008847-001 Rev.4.0
a6ch2001.fm
OCTOBER/14/2005

CARD NAME
PN-8IPTA
(SIP)
LAMP
STATUS
RUN lamp is not
flashing at 120
IPM
BUSY lamp is not

on/flashing
PN-M03
(M03)
FAULT
CONTENT
Abnormal operation of SIP card
Normal operation if any one

is not calling
2 Abnormal
operation of
SIP card if any
one is calling
1
REMEDIAL ACTION
CM05 Y=0, CM0A.
(Down Up Down)
replace the card.
1

CM0A.
(Down Up Down)
replace the card.
1
L0 lamp is on
LAN connection
failure

LINK lamp is not

on
LAN connection
failure
OPE lamp is not

on
Abnormal connection with the DPC

device connected to the SIP.
(ex. Power of HUB)
replace the card.
Confirm the connection with DPC
card.
replace the card.
208
NWA-008847-001 Rev.4.0
a6ch2001.fm
JUNE/01/2007

CARD NAME
PN-M10
(M10)
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
CK0 lamp is not

on
Cable connection
failure between
Digital Trunk
Interface and No. 0
circuit of M10
CK1 lamp is not

on
Cable connection
failure between
Digital Trunk
Interface and No. 1
circuit of M10
TALM lamp is on
Optical output line

fault
RALM lamp is on Optical input line

fault

Digital Trunk Interface and M10 is
2 Check the switch setting of M10.
replace the card.
replace the card.
replace the card.
Check to see if the optical cable
between the own side M10 and the
remote side M10 is correctly connected.
2 Check the switch setting of own
side M10 and remote side M10.
replace the card.
1
209
NWA-008847-001 Rev.4.0
a6ch2001.fm

CARD NAME
PN-RTA
(RTA)
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
ALM lamp is on
Fault occurrence
Check the installation environment

(including the temperature and
humidity).
replace the card.
L1LNK lamp is
not on
LAN connection
failure
L2LNK lamp is
not on
LAN connection
failure
Check to see if the connection

between LAN1 port and LAN cable
is correct.
connected to the LAN1 port of the
RTA.
replace the card.
Check to see if the connection
between LAN2 port and LAN cable
is correct.
connected to the LAN2 port of the
RTA.
replace the card.
210
NWA-008847-001 Rev.4.0
a6ch2001.fm

CARD NAME
LAMP
STATUS
FAULT
CONTENT
REMEDIAL ACTION
PZ-M623
(ETHER)
W1LNK lamp is
not on
LAN connection
failure
PZ-M649
(DTI)
W1LNK lamp is
not on
LAN connection
failure
PBXRED is on
PCM signal loss or

Multi-Frame
Alignment signal
loss or Frame
Alignment signal
loss
PBXYEL is on
PMT Alarm
PBXBLU is on
AIS Alarm
W1LNK lamp is
not on
LAN connection
failure
PZ-M650
(DTI)
211

connected to the ETHER.
replace the card.
1
Check to see if the T1 cable is correctly

connected.
Check to see if the T1 cable is correctly connected.
replace the card.

replace the card.
replace the card.
Check to see if the T1 cable is correctly
connected.
NWA-008847-001 Rev.4.0
a6ch2001.fm
Troubleshooting by Contents of Complaint

This section describes the troubleshooting method when you receive a complaint of a problem from a station user or an operator. Select the appropriate section corresponding to the problem by Section for Troubleshooting Procedure, and perform the troubleshooting.
Sections for Troubleshooting Procedure

Complaint from Station User/Operator
Station Line Fault

Page 215
(1) At Calling Station
(2) At Called Station
C.O. Line/Tie Line Fault
Page 218
(1) On Outgoing Call
(2) On Incoming Call
(3) On Answering Call
Power Failure Transfer (PFT) Fault
Page 228
term
D
Fault
Page 229
term
D
IP Fault
Page 231
ATTCON Fault
Page 233
DSS Console Fault
Page 235
ATTCON Self-Test Procedure
Page 236
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Explanation of Symbols in Troubleshooting Procedure

The following explains the instruction marks being used in the Troubleshooting Procedure in Station Line
Fault through DSS Console Fault.
CHECK
: With respect to the item indicated on the right side of this mark, perform a check or required work. If an abnormality is found, take the required remedial action, such as repair,
replacement, etc.
REPLACE : Replace the equipment or device (considered to be the fault) indicated on the right side of
the mark with a spare and confirm the recovery of the fault.
How to Follow the Tree

In Station Line Fault through DSS Console Fault, the Troubleshooting Procedure is explained in the
form of a Tree. Troubleshooting can be performed accurately, as well as efficiently, by following the related Tree path according to the information available on the fault. In the following are given step-bystep explanations about how to use the Tree.
STEP1: The maintenance personnel gathers information concerning the fault, and selects the tree (to be)
used from Sections for Troubleshooting Procedure.
STEP2: In the selected tree, search the item concerned by checking the symptom one by one following
the tree downward from the START point. If the related item has not been found, gather more
detailed information concerning the fault.
STEP3: The items indicated by CHECK mark on the right side of the items concerned indicate elements which are possibly responsible for the fault. Check each of these items. If an abnormality
has been found, perform necessary remedial action such as repair, replacement, etc.
STEP4: When the fault is not recovered even if a check has been made on the items indicated by
CHECK mark and necessary actions have been taken, replace the circuit cards and other
hardwares indicated by REPLACE mark with spares. In this case, every time a hardware has
been replaced with a spare, check as to whether the fault has been recovered or not.
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How to Follow the Tree

START
Symptom
STEP 2
CHECK
REPLACE
(1)
STEP 3-1
(2)
STEP 3-2
(3)
STEP 3-3
(1)
STEP 4-1
(2)
STEP 4-2
END
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Station Line Fault

(1) At Calling Station
START
Side Tone cannot be heard.
CHECK
(1) On the MDF, connect a test telephone

set to the faulty station line.
(2) If Side Tone can be heard, check for
trouble with the cabling and telephone
set.
(3) If no Side Tone, check for trouble with
wiring on the MDF and LC card.
REPLACE (1) LC card

(2) Telephone set
Dial Tone is not returned.
The station telephone set is
DTMF type.
CHECK
(1) System Data Programming for DTMF

Receiver: CM10/CM14, CM45 Y=0
NOTE: Addition of an RST requires a
system reset.
(2) System Data Programming for the
station: CM10/CM14, CM12 Y=00
System does not receive

any digits dialed by the
station.
CHECK
(1) MB switch on the FP card is set

downward.
(2) RUN lamp on the FP or MP card is
flashing.
REPLACE (1) FP card

(2) MP card
A
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A
After dialing the first digit, Dial
Tone is not disconnected.
At DTMF Telephone set
CHECK

station: CM12 Y=00
REPLACE (1) PBR card (DTMF Receiver)

(2) LC card
(3) Telephone set
At any type of telephone
set
CHECK

station: CM12 Y=00
REPLACE (1) LC card

(2) Telephone set
END
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(2)
At Called Station
START
At the called station, the telephone
does not ring.
CHECK
(1) ON lamp on the PWR card is on.

(2) Volume Control of the telephone set.
REPLACE (1) LC card

(2) Telephone set
(3) PWR card (In case all station fails
within same PIM.)
The call is routed to a station other
than the dialed number.
CHECK
(1) System Data Programming for

destination station Number: CM10/
CM14
(2) Call Forwarding-All Calls feature is
activated at the destination station.
Ringing Signal is not disconnected

after going off-hook.
REPLACE (1) LC card

(2) FP card
(3) MP card
(4) Telephone set
END
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C.O. Line/Tie Line Fault

(1) On Outgoing Call
START
After dialing the trunk access
code, tone (Reorder Tone) is
returned.
BL Lamp on the trunk

card is flashing.

card is on.
CHECK
CHECK
(1)
Make Busy Data (CME5) of the

trunk.
(2)
System Data programming for the

trunk: CM10/CM14
(1)
Disconnect the trunk from the line

on the MDF.
(2)
If the lamp goes out, there is a problem with the Central Office/Distant
Office or Cable.
(3)
If not, check for a problem with

wiring on the MDF or the trunk
card.
REPLACE (1)
No Lamp indication on
the trunk card.
CHECK
(1)
Trunk card
System Data Programming for the
station restriction service class:
CM12 Y=01
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A
Dial Tone is not returned from
distant office.
In case of COT card
CHECK
(1)

on the MDF.
(2)
Connect a test telephone set to the

C.O. line (distant office side) on the
MDF.
SW
MDF
TRUNK
To Distant Office
Test Telephone Set
(3)
If Dial Tone is returned by going

off-hook on the test telephone set,
check for trouble with wiring on the
MDF and the trunk card.
(4)
If not, there is a problem with the

distant office or the C.O. line.
REPLACE (1)
In case of ODT card
CHECK
Trunk card.
(1)

on the MDF.
(2)
To perform a Loopback Test, make

a back to back connection of the
trunk card and another trunk within
the system at the MDF.
NOTE:
B
219
This test only works when the

trunks are assigned for type V
operation.
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MDF
DT
ODT
E
M
ODT
E
M
Any dialed digit is not transmitted to the distant office.
CHECK
REPLACE
(3)
If Dial Tone is returned after seizing

the original trunk, there is a problem with the distant office, the Carrier Equipment or the line.
(4)
If not, check for trouble with wiring

on the MDF and the trunk card.
(1)

trunk route: CM35 Y=01, 08, 20
(2)
When the Sender Start condition is

set to Wink or Delay Dial by CM35
Y=20, check if answer signal is
returned from the distant office.
(1)
Trunk card
(2)
FP card
(3)
MP card
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C
After dialing the first digit, Dial
Tone from the distant office is
not disconnected.
CHECK (1)
(2)
REPLACE (1)
Appropriate signal (DP/DTMF) to

distant office is transmitted.
System Data Programming for DP
signal: CM35 Y=01, 13, 23, 25, 45
System Data Programming for
DTMF signal: CM35 Y=01, 13, 24,
26, 46
System Data Programming for
Numbering Plan: CM20>A100A163,
CM20>A200-A231,
CM22, CM23, CM26
Trunk card
(2)
FP card
(3)
MP card
END
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(2)
On Incoming Call
START
C.O. Incoming Call is not terminated to ATTCON Station, DIT
or TAS Buzzer.
card is not turned on.
CHECK
(1)

on the MDF.
(2)

line on the MDF.
TRUNK
MDF
To C.O. Line
ATTCON
Test Telephone Set
The BL Lamp is
turned on.
(3)
If the telephone rings, check for

trouble with wiring on the MDF and
the trunk card.
(4)
If not, there is a problem with the

distant office or the line.
REPLACE
(1)
Trunk card
CHECK
(1)
222

trunk
In case of Termination to DIT station: CM30 Y=02, 03, 04, 05, 13,
14, 17, CM35 Y=09
In case of Termination to TAS
Buzzer: CM30 Y=02, 03
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A
No Dial Tone Connection on Tie
Line Incoming Call (only for the
2nd dial tone system)
In case of ODT card
CHECK
(1)
In case all Tie Line Trunks fail, check

if DTMF Receivers for Tie Line
Incoming Call are installed (only
when the signal kind of the trunk is
DTMF).
CHECK
(1)

trunk: CM35 Y=00, 09, 10
(2)
Disconnect trunk from the line on the

MDF.
(3)
To perform a Loopback Test, make a

back to back connect of the trunk and
another trunk within the system at the
MDF.
MDF
DT
ODT
E
M
ODT
E
M
REPLACE
(4)
If Dial Tone is returned when the call

is terminated to the original trunk,
there is a problem with the distant
office, the Carrier Equipment, or the
line.
(5)
If not, check for trouble with wiring

on the MDF and the trunk card.
(1)
Trunk card
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B
The Tie Line Incoming Call/DID
Call is routed to a different station other than the dialed station,
or to Reorder Tone.
CHECK
(1)

trunk: CM35 Y=01, 17, 61-68
REPLACE
(1)
Trunk card
(2)
FP card
(3)
MP card
END
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(3)
On Answering the Call
START
Speech Path Trouble:
No connection/One way connection
CHECK
(1)

on the MDF.
(2)
To perform the Speech Path Test

internally, make the following connection on the MDF according to
type of card.
In case of COT card

MDF
COT
ATTCON
STATION PORT
In case of ODT card
MDF
ODT
E
M
ODT
E
M
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REPLACE
(3)
If the trouble remains, replace the

trunk card.
(4)
If not, there is a problem with the distant office.
(1)
Trunk card
(2)
FP card
(3)
MP card
Call is dropped (This condition

excludes the Line Fault detected
within a system).
When the station user
flashes the switch-hook.
CHECK
(1)

trunk: CM35 Y=16
The failure occurs suddenly.
CHECK
(1)
Disconnect the trunk from the line on

the MDF.
(2)

line on the MDF, and check if the
failure reoccurs.
(3)
If the failure recurs, there is a problem with the distant office.
(4)
If not, replace the trunk card.
(1)
Trunk card
(2)
FP card
(3)
MP card
REPLACE
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B
Transmission quality is not
acceptable.
Noise/Distortion
Low Voice Level
Cross Talk
CHECK
(1)
Cabling between the PBX and the

MDF or between the MDF and the
lines is properly run to avoid induction from an AC Power Cable, motor
or power supply equipment.
REPLACE
(1)
Trunk card
(2)
FP card
(3)
MP card
(4)
PWR card
CHECK
(1)
Loose connection of cables on the

MDF.
REPLACE
(1)
Trunk card
(2)
FP card
(3)
MP card
CHECK
(1)
Wiring on the MDF is properly.
REPLACE
(1)
Trunk card
(2)
FP card
(3)
MP card
(4)
PWR card
END
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Power Failure Transfer (PFT) Fault

START
Preassigned stations are not connected to the C.O. line when system
alarm or power failure has
occurred.
CHECK
(1) Cross connection on the MDF is

properly made.
(2) Between the 8PFT card and the COT
card is properly connected.
REPLACE (1) 8PFT card

PFT operates without Power Failure or Emergency Alarm.
REPLACE (1) 8PFT card

(2) MP card
END
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Dterm Fault
This troubleshooting procedure covers faults with Dterm function only. For other faults, see Station Line
Fault.
Page 215
START
All Keys on the Dterm are ineffective.
CHECK
(1) Wiring on Modular Box (Rosette)

(2) DLC card is properly mounted.
(3) System Data Programming for the Dterm
station: CM10/CM14, CM11, CM12,
CM13, CM90, CM93
(4) RUN Lamp on the FP card and MP
card is flashing.
REPLACE (1) Dterm

(2) DLC card
(3) FP card
(4) MP card
No Connection/One Way Connection
Hands Free Operation is not
available.
REPLACE (1) Dterm

(2) DLC card
CHECK
(1) MIC Lamp is on.

(2) Adjust speaker volume.
(3) Built-in Hands Free Unit is properly
mounted.
REPLACE (1) Hands Free Unit within Dterm

(2) Dterm
A
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A
LCD does not display any information
CHECK
(1) Adjust Display contrast.
REPLACE (1) Dterm

(2) DLC card
No Tone Ringer
CHECK
(1) System Data Programming for Dterm

Tone Ringer: CM90 Y=01
(2) Adjust Ringer Volume on Dterm.
REPLACE (1) Dterm

END
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DtermIP Fault
This troubleshooting procedure covers faults with DtermIP function only. For other faults, see Station Line
Fault.
Page 215
START
All Keys on the DtermIP are ineffective.
CHECK
(1) Wiring on the LAN

(2) IP-PAD card is properly mounted.
DtermIP station and IP-PAD: CM0A,
CM0B, CM05, CM10/CM14, CM11,
CM12, CM13, CM90, CM93
(4) DtermIP setup is properly completed by
DtermIP menu.
(5) RUN Lamp on the MP card is flashing.
REPLACE (1) DtermIP

(2) IP-PAD card
(3) MP card
No Connection/One Way Connection
Hands Free Operation is not
available.
term
REPLACE (1) D IP
(2) IP-PAD card

CHECK
(1) MIC Lamp is on.

(2) Adjust speaker volume.
(3) Built-in Hands Free Unit is properly
mounted.
REPLACE (1) Hands Free Unit within DtermIP

A
(2) DtermIP
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A
LCD does not display any information
CHECK
(1) Adjust Display contrast.
REPLACE (1) DtermIP

(2) IP-PAD card
No Tone Ringer
CHECK
(1) System Data Programming for DtermIP

Tone Ringer: CM90 Y=01
(2) Adjust Ringer Volume on DtermIP.
REPLACE (1) DtermIP

END
NOTE:
You can check the condition of LAN cable connection by transmitting the ping packet to the
ETHER card from PC on the LAN.
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ATTCON Fault
ATTCON means SN708/709/712/741 ATTCON (2-wire type ATTCON) and SN716 DESKCON.
START
All keys on the ATTCON are ineffective.
CHECK
(1) ATTCON Lock-out has been set via the

function key.
(2) Perform the ATTCON Self-Test. See
Page 236
(3) Wiring on Modular Box (Rosette)
console: CM10/CM14, CM90.
(6) RUN Lamp on the FP card and MP
card is flashing.
REPLACE (1) ATTCON

(2) DLC card
(3) FP card
(4) MP card
Speech Path Trouble
(No Connection/One-Way
Connection)
CHECK
(1) Headset or Handset on the console.

(2) ATTCON
(3) DLC card
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A
LCD does not display any information.
CHECK
(1) Adjust Display Contrast.

(2) To test the LCD, perform the ATTCON
Self-Test. See ATTCON Self-Test
Procedure
Page 236.
REPLACE (1) ATTCON

(2) DLC card
No Tone Ringer
CHECK
(1) System Data Programming for the console tone ringer: CM60 Y=16, 27
(2) Adjust Ringer Volume on the console.
(3) To test tone ringer, perform the
ATTCON Self-Test. See ATTCON
Self-Test Procedure
Page 236.
REPLACE (1) ATTCON

END
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DSS Console Fault

START
Keys on the DSS Console are
ineffective.
CHECK

(2) System Data Programming for DSS
Console: CM10/CM14, CM96, CM97
REPLACE (1) DSS Console

(2) DLC card
(3) FP card
(4) MP card
END
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ATTCON means SN708/709/712/741 ATTCON (2-wire type ATTCON). SN716 DESKCON has no
self-test function.
The ATTCON has a self-test function performed on an off-line basis. The self-test procedure is as follows:
START
OPERATION
LCD DISPLAY
(1) Remove the modular cord.

(2) Reconnect the modular cord while
depressing digit key 0.
** DIAL 0 **
ATT SELF TEST MODE
(3) Depress function key 01.

The green lamp will light.
** FUNC 01 **
ATT SELF TEST MODE
(4) Depress function key 01 again.

The green lamp will turn red.
The red lamp will go off.
(6) Repeat above steps (3)-(5) for other function keys 02-12.
** FUNC XX **
ATT SELF TEST MODE
XX shows 02-12

The red lamp will light.
Ringer will sound.
(To stop the ringer, depress any key
other than function keys 13-18, 90, 91.)
** FUNC 13 **
ATT SELF TEST MODE
(8) Depress function key again.

The ringer will sound.
(9) Repeat above steps (7) and (8) for other
function keys 14-16.
** FUNC XX **
ATT SELF TEST MODE
XX shows 14-16
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OPERATION
LCD DISPLAY

The green lamp will light.
The ringer will sound.
** FUNC 17 **
ATT SELF TEST MODE

The green lamp will turn red.
(13) Repeat above steps (10)-(12) for other
function keys 18, 90, 91.
** FUNC XX **
ATT SELF TEST MODE
XX shows 18, 90, 91

The ringer will stop.
012345 ................................. XYZ

012345 ................................. XYZ
012345 ................................. XYZ
012345 ................................. XYZ

.............................................
.............................................
.............................................
.............................................

(20) Depress function key 95. All lamps will
turn green, red and will go off each at an
interval of 1 second.
** FUNC 95 **
ATT SELF TEST MODE
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OPERATION
LCD DISPLAY

** FUNC 97 **
ATT SELF TEST MODE

** FUNC 96 **
ATT SELF TEST MODE

(25) Depress digit key*.
** DIAL * **
ATT SELF TEST MODE
(26) Depress digit key #.
** DIAL # **
ATT SELF TEST MODE
(27) Depress digit keys 0 through 9.
** DIAL X **
ATT SELF TEST MODE
X shows 0-9
NOTE 1: To terminate the self-test mode, depress digit keys # and * simultaneously.
NOTE 2: To test the lamps, LCD and Tone Ringer, depress function keys 92, 95 and 13
through 18 respectively.
C
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SN708/SN709/SN712/SN741 ATTCON KEY NUMBER
TALK
01
02
LOOP1
LOOP2
07
13
14
16
ATND
LDN0
17
18
96
LOOP4
09
1
ANS
04
LOOP3
08
RCL
15
03
10
05
LOOP5
06
LOOP6
11
RLS
97
12
SRC
DEST
90
91
92
93
HOLD
94
CANCEL
95
END
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JUNE/01/2007
CHAPTER 3
MAINTENANCE
OPERATION
This chapter explains how to save the office data, how to load/verify the office data and how to start the specific Add-In or application automatically on
schedule.
SAVING PBX DATA TO YOUR PC ...........................................

SAVING DtermIP ID REGISTRATION DATA TO YOUR PC .....
UPLOADING DATA / VERIFYING DATA .................................
STARTING ADD-IN OR APPLICATION ON SCHEDULE ........
241
242
246
250
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SAVING PBX DATA TO YOUR PC

The following procedure explains how to save (backup) PBX data to your PC.
Saving is useful for:
backing up the MP/AP memory data (Office Data) after a system operational test.
replacing the MP/AP Memory Card (MP card/AP00 card).
loading the MP/AP memory data of the system (common data) to another system.
For hardware connection of MAT and PBX and for MATWorX software installation, refer to the MATWorX Installation Guide.
STEP1: After starting up the MATWorX, select PBX Connect from the taskbar. And follow Configuration Wizard dialog to make the connection to the PBX.
STEP2: Select System Save/Load/Verify from the taskbar.

The Save/Load/Verify dialog is displayed.
Select the MP or AP card and select the area name from the pulldown menu.
Select MP or AP card
Click this button and select area name
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STEP3: Input the office name in Office Name text box.

Then, click .
Click this button
STEP4: The Save as dialog is displayed. Select folder and input the file name which you save. Then,
click Save.
Input the file name

and click this button
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STEP5: Click
to save the office data.
Click this button
STEP6: When the following dialog is displayed,

click Yes to start saving the office data.
STEP7: If the saving was finished normally, the following is displayed.

Click OK.
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NOTE:
PBX data can be saved automatically on schedule by setting the time with the Scheduler. For
details, see STARTING ADD-IN OR APPLICATION ON SCHEDULE on
Page 254.
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SAVING DtermIP ID REGISTRATION DATA TO YOUR PC

The following procedure explains how to save (backup) ID registration data for DtermIP to your PC.
STEP2: Select System Save/Load/Verify from the taskbar.

The Save/Load/Verify dialog is displayed.
Select the MP card and select the [Other] from the pulldown menu of the Area name. Then, input 80 in Area number text box.
Select MP card
Click this button and select [Other]
Input 80
NOTE 1: ID registration data for DtermIP cannot be saved by the basic area name All office data for
MP (Basic+Option) on the Save/Load/Verify dialog.
NOTE 2: To load the registered data from your PC, reset the MP card after loading operation.
It takes 5 minutes to start up the DtermIP after MP card is reset.
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STEP3: Input the office name in Office Name text box.

Then, click .
Click this button
STEP4: The Save as dialog is displayed. Select folder and input the file name which you save. Then,
click Save.
Input the file name

and click this button
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STEP5: Click
to save the office data.
Click this button

click Yes to start saving the office data.
STEP7: If the saving was finished normally, the following is displayed.

Click OK.
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NOTE:
ID registration data for DtermIP can be saved automatically on schedule by setting the time with
the Scheduler. For details, see STARTING ADD-IN OR APPLICATION ON SCHEDULE
on
Page 254.
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UPLOADING DATA / VERIFYING DATA

The following procedure explains how to upload archived data from your PC into PBXs memory and how
to compare archived PBX data on your PC against current data in the PBXs memory.
Uploading data is helpful for backup purposes to restore PBX data from your PC.
NOTE:
This procedure requires a direct connection to the PBX. Do not attempt to perform this procedure if you are connected to the PBX through a PC modem.
Verifying data is helpful to determine if differences exist between the PBXs memory and the backup file
on your PC.
STEP2: Select System Save/Load/Verify from the taskbar and click Load/Verify tag. The following is displayed. Click .
Click this button
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STEP3: The File Open is displayed. Select the file name which you load/verify and click Open.
Select file name and click

this button
STEP4: Office Information and Detail information are displayed.

Click the button to load or verify the office data respectively.
When you verify the data, click this button
When you load the data, click this button
When you load the office data, go to STEP5 - STEP7.

When you verify the office data, go to STEP8 - STEP9.
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click Yes to start loading the office data.
STEP6: The loaded office data is saved into the Flash-ROM automatically after loading is finished.
STEP7: If the loading was finished normally, the following is displayed.

Click OK.
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click Yes to start verifying the office data.
STEP9: If the verifying was finished normally, the following is displayed.

Click OK.
NOTE:
PBX data can be uploaded and verified automatically on schedule by setting the time with the
Scheduler. For details, see STARTING ADD-IN OR APPLICATION ON SCHEDULE on
Page 254.
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STARTING ADD-IN OR APPLICATION ON SCHEDULE

[MATWorX Ver.8 or later required]
The following procedure explains how to start the specific Add-In or application automatically on schedule by setting the time with the Scheduler.
Scheduler is useful for:
AP Program Download
LEN Listup
Fault Display
Mach Script Editor
Save/Load/Verify
STEP2: Select Application Scheduler from the taskbar.

The Scheduler dialog is displayed.
Click .
Click
this button
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STEP3: The Schedule is registered dialog is displayed.

Select the PBX alias from the pulldown menu.
Input the PBX password in the PBX password text box if necessary.
Select the Add-In or application that you want to start on schedule from the pulldown menu.
Select the Action from the pulldown menu if necessary.
Confirm the settings and click
.
Click this button and select PBX alias
Input PBX password if necessary
Click this button and select Add-In or application

Select action if necessary
Click this button
STEP4: The Schedule setup screen of the Add-In or application which was chosen in STEP3 will be displayed. Input or confirm the settings and click
.
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STEP5: Click the Schedule tag.

Click the The schedule come to effect and set the Schedule and Start date.
Click The schedule come to effect
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STEP6: Click the Option tag.

Set the Log settings if necessary.
Confirm the settings and click
STEP7: The registered schedule is added on the schedule list.
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009 11397 R14.0 - Maintenance Manual

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009 11397 R14.0 - Maintenance Manual

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A Publication of

NEC PHILIPS Unified Solutions Nederland B.V.

3522 009 11397

Great care has been taken to ensure that the information

NEC PHILIPS Unified Solutions Nederland B.V. 2007.

Abbr. PBC Description / Remarks

One touch key

Abbr. NEC Description

Abbr. PBC Description / Remarks

Announcement without 3rd party hearing it.

A standard related to 911 service

See Commands Manual

ISDN calling party number

Digital Announcement Trunk

Abbr. NEC Description

Abbr. PBC Description / Remarks

Direct Inward System Access

Digital Line Circuit

(Rotary) Dial Pulse

Differential Services (DiffServ)

Commands Manual - AP00 card

T1/E1 interface to public network

SuperVisor / Operator Console

Direct Dialing Out : setting up external calls

For Dterm assistant software

Desktop Telephone (analog or digital)

American regulation office

Signalling format for ANI.

Abbr. NEC Description

Abbr. PBC Description / Remarks

Key Feauture (registration)

Key Transfer Facility

Listed Directory Number

Message Center Interface

MF receiver / MFC receiver/sender

Phase Locked Oscillator

Key systems are operating directly on

Equipment hardware Address : PIM nbr (0 ~

Microphone or its key

OM terminal window, part of MATWorX

Kind of Cluster ID; for originating office

Shelf : comparable with CSM and PM

Property Management System (in hotel

NEC wireless system

Abbr. NEC Description

Abbr. PBC Description / Remarks

Registration Admission Status

Registration Admission Status

Basic Service Profile ID (ISDN)

Pickup incoming calls in night mode

Line numbers of trunk lines

Basic ACD. Distribution of calls based on

For Wireless system

NEAX 2000 IPS

PBX System Designation ...................................................................................................

REFERENCE MANUAL ...............................................................................................

System Data Backup ..........................................................................................................

CHAPTER 1 MAINTENANCE SERVICE FEATURES .......................................................

General Description ............................................................................................................

STATION LINE STATUS DISPLAY .............................................................................

General Description ............................................................................................................

BATTERY RELEASE CONTROL ................................................................................

General Description ............................................................................................................