Operations MCQs

1.
Decisions which are primarily focused on design activities are

called:
Design decisions
Your Answer:
Structural decisions
Correct
Answer:
No, that's not correct.
2.
A possible move to commodity standardisation will occur at

which stage of the productservice life cycle?
Decline
Your
Answer:
Yes, that's correct.
3.
During the decline stage of the productservice life cycle, the

number of competitors will:
Increase
Your Answer:
Decline
Correct
Answer:
4.
Market needs are largely met by which stage of the product

service life cycle?
Maturity
Your Answer:
Decline
Correct
Answer:
No, thats not correct. Market needs start to be fulfilled

during maturity but are largely met in the decline stage.
5.
For corporate banking, which of the following are likely to be

key internal performance objectives?
Flexibility, quality, dependability
Your
Answer:
6.
Things which directly and significantly contribute to gaining

business are termed:
Competitive factors
Your Answer:
Order winning factors
Correct
Answer:
7.
The key virtues required for shaping strategy from the

bottom up are:
All of the above
Your
Answer:
8.
Another term for the bottom up perspective is the concept

of:
Hierarchical strategies
Your Answer:
Emergent strategies
Correct
Answer:
No, thats not correct.
9.
The operations, marketing, productservice development

departments will all need to consider how best they should
organise themselves. This is called:
Operations strategy
Your Answer:
Functional strategy
Correct
Answer:
10.
Decisions about what types of business the group wants to

be in, what parts of the world it wants to operate in, and how
to allocate its cash between its various businesses, all relate
to:
Corporate strategy
Your
Answer:
11.
Which of the following is true of the relationship between the

content and the process of strategy?
Content influences process
Your Answer:
They influence each other
Correct
Answer:
12.
The set of specific decisions and actions which shape the

strategy are known as:
The process of strategy
Your Answer:
The content of strategy
Correct
Answer:
13.
Which of the following decisions is NOT usually related to

strategy?
Decisions which move an organisation closer
Your to its short-term goals
Answer:
14.
Which of the following performance objectives are key to

Ryanairs strategy?
Flexibility and cost
Your Answer:
Cost and dependability
Correct
Answer:
15.
A model for comparing the gap between market

requirements and achieved performance is:
The operations resources perspective.
Your Answer:
The Platts-Gregory procedure.
Correct
Answer:
1.
Which of the following questions do NOT relate to structural

strategic decisions?
How should the operation decide how much
Your inventory to have and where is it to be
Answer: located?
2.
Decisions that influence the workforce organisation, planning

and control, and improvement activities are termed:
Structural decisions
Your Answer:
Infrastructural decisions
Correct
Answer:
3.
A small translation company uses an informal network of

part-time translators to enable the company to offer
translation in most major languages. One of the companys
largest customers want to purchase their sales brochures on
a one stop shop basis and have asked the translation
company whether it is willing to offer a full service organising
the design and production, as well as the translation of
export brochures. This is a very profitable market
opportunity but the company chooses not to provide this
service. This is an example of what?
An operations resources perspective
Your
Answer:
4.
The operations resources perspective is based on which

influential theory of business strategy?
Game theory
Your Answer:
The resource-based view
Correct
Answer:
5.
Which of the following is NOT true of the growth stage of the

productservice life cycle?
Possible move to commodity standardisation
Your
Answer:
6.
A technique that analyses all the production inputs, use of a

product and its final disposal in terms of total energy used
and waste emitted is called:
Life cycle analysis
Your
Answer:
7.
In relation to retail banking, which of the following

statements is likely to be true?
Qualifiers are price and speed, less
Your Answer: important factors are range and
accessibility.
Order winners are price and accessibility,
Correct qualifiers are quality and range.
Answer:
8.
Giordanos operations strategy is most closely linked with

which perspective?
Hierarchical
Your Answer:
Market requirements
Correct
Answer:
A key strategic decision would not include:
9.
How to manage relationships with

Your Answer: different businesses.
What trade union to recognise.
Correct
Answer:
10.
Which of the following is a common feature of operations

strategy procedures?
Assessing current achieved performance
Your Answer: (usually against competitor performance
levels).
All of the above.
Correct
Answer:
11.
In the introduction stage of the product/service life cycle the

operation is likely to focus on which combination of
performance objectives?
Speed, Dependability and Quality.
Your Answer:
Flexibility and Quality.
Correct
Answer:
12.
Which of the following decisions is normally addressed in an

operations strategy?
How to manage relationships with
Your Answer: financial stakeholders?
What structure of supply network and
Correct interrelations will be optimal?
Answer:
Incorrect. Try again.
13.
In the growth stage of the product/service life cycle the

operation is likely to focus on which combination of
performance objectives?
Dependability, Quality and Cost.
Your Answer:
Speed, Dependability and Quality.

Correct
Answer:
Which of the following requires the most lead time in dealing with changes in the numbers of
school children?
Hire short-term teachers
Your Answer:
Amend school catchment areas
Correct Answer:
2.
Which of the following is NOT an example of a supply side

influence?
Labour skills
Your
Answer:
Yes, that's correct. This is a demand side influence.
3.
Which of the following is an example of a supply side

influence in the location decision?
Convenience for customers
Your Answer:
Cost of labour
Correct
Answer:
An advantage of a capacity lagging strategy is that:
4.
Utilisation of the plants is always

Your Answer: relatively low.
Over-capacity problems are minimised if

Correct forecasts are optimistic.
Answer:
No, this is a disadvantage of a capacity-leading strategy.
5.
The origins of any quality problems are usually easier to

trace in-house and improvement can be more immediate.
False
Your Answer:
True
Correct
Answer:
6.
In-house supply often results in less synchronisation of

schedules, which in turn reduces throughput of information.
True
Your Answer:
False
Correct
Answer:
7.
The strategy of expanding on the supply side of the network

is sometimes called downstream vertical integration.
True
Your Answer:
False
Correct
Answer:
Disintermediation refers to:
8.
The reorganisation of supply networks

Your Answer:
Cutting out the middle man
Correct
Answer:
Location decisions are determined by proximity to customers.
9.
False
Your
Answer:
10.
The decision whether to make or buy goods/services is called

the:
Network shaping decision
Your Answer:
Vertical integration decision
Correct
Answer:
For a shopping mall, the retail customer is a:
11.
First-tier supplier
Your Answer:
Second-tier customer
Correct
Answer:
No, that's not right.
12.
For a shopping mall, a cleaning company is most likely to be

a:
First-tier supplier
Your
Answer:
13.
Second-tier customers are always supplied by first-tier

customers, who in turn are supplied by an operation.
False
Your
Answer:
Supply network design is important because:
14.
It improves the relationship between

Your Answer: internal and external suppliers.
Every operation is part of a larger
Correct Answer: and interconnected network of
operations.
Factors affecting the location decision include:
15.
Sales forecasts / capacity planning / road

Your Answer: access
Labour costs / land availability /
Correct environmental restrictions
Answer:
1.
Problems associated with the Delphi method include selecting

an appropriate panel of experts and constructing an
appropriate questionnaire.
True
Your Answer:
2.
Which of the following is NOT a qualitative method of

forecasting?
Scenario planning
Your Answer:
Time series analysis
Correct Answer:
3.
Which of the following is NOT an example of a community

factor?
Government financial assistance
Your Answer:
Energy costs
Correct Answer:
4.
Which of the following countries has the highest hourly

labour costs for production workers in manufacturing,
including social charges (2002)?
Germany
Your Answer:
5.
Which of the following is NOT an element of vertical

integration?
Your Answer: (blank)
Evidence suggests that outsourcing:
6.
Increases long-term costs.

Your Answer:
Reduces long-term costs after an initial
Correct Answer: short-term rise.
7.
Which if the following is NOT considered a strategic supply

network design decision?
The price of component parts paid for at
Your Answer: each stage.
8.
Suppliers to installers of plumbing parts and appliances

compete on a combination of:
Speed, range and price.
Your Answer:
Price, range and above all, availability.
Correct Answer:
9.
All the operations that form the network of suppliers

suppliers and customers customers are called:
Total Supply Network
Your Answer:
10.
Long-term capacity management strategies to overcome a

forecast increase in demand might involve which of the
following?
Building a new factory / leasing
Your Answer: property / working additional hours
Acquiring a similar business / recruiting

Correct Answer: new permanent staff / building a new
factory
11.
Sales of cars in a garage over the last five months were

January (28), February (33), March (34), April (34), May 28.
What is the three-month moving average forecast for June?
30
Your Answer:
32
Correct Answer:
12.
Sales of A4 white paper reams for the last six months were
March (250), April (280), May (290), June (270), July (250),
August (230). What is the four-month moving average
forecast for September?
240
Your Answer:
260
Correct Answer:
13.
Sales of radios over the last five months were January (34),
February (37), March (28), April (37), May (39). What is the
difference between the three-month moving average forecast
for April and the actual sales?
3
Your Answer:
4
Correct Answer:
14.
Which of the following statements would be considered as

incorrect? The decision to locate a business in a particular
place may depend on:
The cost and availability of land.
Your Answer:
The most efficient arrangement of
Correct Answer: equipment within existing facilities.
15.
The centre-of-gravity method to find a location for a factory

works by:
Locating near to a cluster of suppliers.
Your Answer:
Locating in a place which minimizes
Correct Answer: total transport costs to and from the
location.
No, although this is part of the equation.
Rejecting is a term used to describe a situation when:
1.
The customer becomes frustrated with

Your Answer: waiting and leaves the queue, thus
refusing the service.
The number of customers in the queue
Correct Answer: is at a maximum and customers are
turned away.
Outlook is calculated as:
2.
Actual demand / Actual capacity

Your Answer:
Forecast demand / Forecast capacity
Correct Answer:
3.
What three aspects of performance does the OEE measure

consider?
Time, quality, speed
Your Answer:
Which of the following statements is true?
4.
Utilisation is lower than efficiency in

Your Answer: almost all cases.
Efficiency is lower or equal to utilisation.
Correct Answer:
Actual output divided by design capacity is a measure of:
5.
Demand
Your Answer:
Utilisation
Correct Answer:
6.
If the long-term outlook is poor, but the short-term outlook is

good, the operation should:
Lay off staff
Your Answer:
Overtime/hire temporary workers
Correct Answer:
7.
If the long-term outlook is good and the short-term outlook

is good, the operation should:
Make for inventory/adopt short time

Your Answer:
Hire staff
Correct Answer:
8.
If the long-term outlook is normal but the short-term outlook

is poor, the operation should:
Hire and make for inventory, start to
Your Answer: recruit
Adopt short time/idle time
Correct Answer:
9.
The first steps of capacity planning and control do not

include:
Studying the effect of queueing theory.
Your Answer:
10.
Which of the following alternative methods of responding to

demand fluctuations is not appropriate?
Ignore the fluctuations and apply a level
Your Answer: capacity plan.
Increase marketing activity and develop
Correct Answer: a chase demand plan.
No, this is one of the methods of responding to demand

fluctuations.
Yield management is not especially useful where:
11.
The market can be fairly clearly

Your Answer: segmented.
The service/product can be stored.

Correct Answer:
No, this is a factor where yield management can be applied.
What is meant by yield management?
12.
The maximisation of profit through capacity,

Your Answer: demand and pricing policies.
13.
The maximum output of a system in a given period is called

the:
Master production schedule
Your Answer:
Designed capacity
Correct Answer:
14.
Super Computers Ltd. have 10 staff who spend 40 hours per

day making a total of 140 computers. By redesigning their
manufacturing process, they increase output to 160 per day.
What is the increase in productivity?
8.26%
Your Answer:
14.29%
Correct Answer:
15.
Expert Electronics Ltd. have 5 staff who spend 40 hours per

day making 150 computers. By redesigning their
manufacturing process, they increase output to 160 per day.
What is the increase in productivity?
6.06%
Your Answer:
6.66%
Correct Answer:
1.
Which organisation defines self-assessment as a

comprehensive, systematic, and regular review of the
organisations activities and results referenced against a
model of business excellence?
International Quality Foundation
Your Answer:
European Foundation for Quality
Correct Answer: Management (EFQM)
2.
The concept of total quality control, i.e. that quality must be

attended to at all stages of the industrial cycle and
throughout the organisation, is the creation of which of the
following pioneers?
Genichi Taguchi
Your Answer:
Armand Feigenbaum
Correct Answer:
3.
The so-called 'quality gurus' of total quality management

(TQM) do NOT include which one of the following?
Bill Cosby
Your Answer:
Yes, thats correct.
4.
The specific concerns of total quality management (TQM)

include a number of aspects. Which of the following is NOT
normally associated with TQM?
Covering all parts of the organisation
Your Answer:
Primarily a 'worker' rather than a
Correct Answer: management activity
5.
The preferred method for achieving total quality in process

output is to:
Rely on operator self-inspection and
Your Answer: self-correction.
Build and install an error-proof process
Correct Answer: and maintain it.
6.
Total quality management (TQM) programmes are more

likely to remain effective if a number of prescriptions are
followed. Which of the following prescriptions should NOT be
followed?
Slogans and exhortations about TQM's
Your Answer: effectiveness are avoided.
TQM should become a substitute for
Correct Answer: normal managerial leadership.
7.
One of the most powerful aspects to emerge from TQM is the

concept of the internal customer and supplier. This means
that:
The product or service must be
Your Answer: inspected prior to its delivery to the
external customer.
Every part of the organisation

Correct Answer: contributes to external customer
satisfaction by satisfying its own
internal customers.
8.
Which of the following would NOT normally be considered as

a costs of quality?
Prevention costs
Your Answer:
Marketing costs
Correct Answer:
9.
Which one of the following would normally be considered as

one of the costs of quality?
Transport costs
Your Answer:
Appraisal costs
Correct Answer:
10.
Which of the following is NOT noted as a disadvantage of

Feigenbaums approach to total quality management?
Action plan and methodological principles
Your Answer: are sometimes vague.
Yes, thats correct.
11.
TQM expands on earlier approaches to quality management.

Which of the following is ordered correctly from earlier to
later ideas?
Inspection, Quality Control, Quality
Your Answer: Assurance, Total Quality Management
Yes, thats correct.
What is the Internal Service Rule?
12.
Service to internal customers is the

Your Answer: most important form of service.
Service to external customers never
Correct Answer: exceeds service to internal customers.
13.
Some organisations bring a degree of formality to the

internal customer concept by encouraging (or requiring)
different parts of the operation to agree on:
Delivery agreements
Your Answer:
Service level agreements
Correct Answer:
14.
Which of the following is an example of a service level

agreement (SLA) between an information systems support
unit and a research unit in the laboratories of a large
company?
The types of information that will be
Your Answer: provided as standard .
All of the above.
Correct Answer:
15.
Appraisal costs are those costs incurred when trying to stop

problems, failures and errors from occurring.
False
Your Answer:
Yes, thats correct.
a.
b.
c.
d.
Which of the following is true for supply chain management?

The physical material moves in the direction of the end of chain
Flow of cash backwards through the chain
Exchange of information moves in both the direction
All of the above
(Ans:d)
a.
b.
c.
d.
The sequence of a typical manufacturing supply chain is

StorageSuppliermanufacturingstoragedistributorretailercustomer
SupplierStorage-manufacturingstoragedistributorretailercustomer
SupplierStorage-manufacturing distributorstorageretailercustomer
SupplierStorage-manufacturingstorage retailerdistributorcustomer
(Ans:b)
a.
b.
c.
d.
The purpose of supply chain management is

provide customer satisfaction
improve quality of a product
integrating supply and demand management
increase production
(Ans:c)
a.
b.
c.
d.
Logistics is the part of a supply chain involved with the forward and reverse flow of
goods
services
cash
all of the above
(Ans:d)
a.
b.
c.
d.
Due to small change in customer demands, inventory oscillations become progressively

larger looking through the supply chain. This is known as
Bullwhip effect
Netchain analysis
Reverse logistics
Reverse supply chain
(Ans:a)
a.
b.
c.
d.
VMI stands for

Vendor material inventory
Vendor managed inventory
Variable material inventory
Valuable material inventory
(Ans:b)
a.
b.
c.
d.
The major decision areas in supply chain management are

location, production, distribution, inventory
planning, production, distribution, inventory
location, production, scheduling, inventory
location, production, distribution, marketing
(Ans:a)
a.
b.
c.
d.
Distribution requirement planning is a system for

Inventory management
Distribution planning
Both a and b
None of the above
(Ans:c)
a.
b.
c.
d.
Reverse logistics is required because

Goods are defective
Goods are unsold
The customers simply change their minds
All of the above
(Ans:d)
a.
b.
c.
d.
3-PL stands for

Three points logistics
Third party logistics
Three points location
None of the above
(Ans:b)
The pushpull boundary located at the beginning of a supply chain is known as:
1.
configure-to-order (CTO) supply chain.

Your Answer:
make-to-order (MTO) supply chain.
Correct
Answer:
The pushpull boundary located at the end of a supply chain is known as:
2.
make-to-stock (MTS) supply chain.

Your Answer:
3.
The pushpull boundary located at the interface between component manufacturing

and assembly of a supply chain is known as:
configure-to-order (CTO) supply chain.
Your Answer:
4.
Which one of the following does not constitute the dimensions of customer service
from the perspective of a supply chain?
Responsiveness
Your Answer:
Product life span
Correct
Answer:
Customer service dimension(s) used to characterize a supply chain is/are:
5.
delivery reliability.
Your Answer:
Order delivery lead time and responsiveness
Correct
Answer:
Functional products are characterized by:
6.
low variety.
Your Answer:
uncertain demand and low variety.
Correct
Answer:
Innovative products are characterized by:
7.
uncertain demand.
Your Answer:
uncertain demand and short life cycle
Correct
Answer:
Which of the following is/are true?
8.
An efficient supply chain is suitable for functional products.

Your Answer:
An efficient supply chain is suitable for functional products while a
Correct responsive supply chain is suitable for innovative products.
Answer:
Which of the following is not true?
9.
FMCGs should have a responsive supply chain.

Your Answer:
Which of the following is/are true?
10
.
During the maturity stage of a product/service, companies need to

Your Answer: develop a responsive supply chain.
During the growth stage of a product/service, companies need to
Correct develop a responsive supply chain while during the maturity stage,
Answer: companies need to develop a responsive supply chain.
A firm that does not lie on the efficiency frontier can improve:
11
.
neither responsiveness nor cost performance.

Your Answer:
both responsiveness and cost performance.
Correct
Answer:
A firm that lies on the efficiency frontier can improve:
12
.
responsiveness only by increasing cost.

Your Answer:
only responsiveness or only cost performance or both
Correct responsiveness and cost performance simultaneously by improving
Answer: processes and technology
13
.
Which of the following supply chain performance measure does not fall under the
SCOR model?
Reliability
Your Answer:
Product variety
Correct
Answer:
14
.
The parameter(s) for supply chain benchmarking is/are captured by the following
measure:
supply chain inefficiency ratio.
Your Answer:
total length of the chain, supply chain inefficiency ratio and supply
Correct chain working productivity
Answer:
15
.
When a firm lies on the efficiency frontier, it is possible to improve the performance of
the firm on both responsiveness and efficiency through:
supply chain integration.
Your Answer:
Supply chain optimization, integration and restructuring
Correct
Answer:
1.
Inventory carried for the purpose of providing flexibility to each decision-making unit
to manage its operations independently is known as
Decoupling inventory
Your Answer:
Cycle inventory helps in
2.
finding out the amount of stock required during a finite period

Your Answer: in order to move the materials from one location to another
taking advantage of economies of scale and reducing cost
Correct Answer: within the supply chain
The inventory which is dependent on alternative modes of transportation is known as
3.
Decoupling inventory
Your Answer:
Pipeline inventory
Correct Answer:
4.
In an automobile manufacturing facility, the management has brought down the cost
of ordering of automotive components from Rs 500 to Rs 50 through the introduction
of electronic ordering. The annual demand of cars is 15,000 units. Inventory carrying
cost of automotive components is Rs 20 per unit per year. The inventory turnover ratio
in both the cases would be
34.64 and 109.48
Your Answer:
5.
In an automobile manufacturing facility, the management has brought down the cost
of ordering of automotive components from Rs 500 to Rs 50 through the introduction
of electronic ordering. The annual demand of cars is 15,000 units. Inventory carrying
cost of automotive components is Rs 20 per unit per year. Now assume the company
runs its manufacturing operation for 300 days a year. Number of days inventory to be
carried in both the cases would be
Your Answer: (blank)
6.
The best strategy of minimizing the amount of safety inventory to be kept in a store
without hurting the level of customer service is
minimizing the uncertainty inherent in supply
Your Answer:
7.
Higher demand uncertainty provides higher savings by pooling which of the following
inventory?
Seasonal inventory
Your Answer:
Safety inventory
Correct Answer:
8.
Higher number of stock points required for risk pooling results in higher savings in
terms of
safety inventory
Your Answer:
cycle inventory
Correct Answer:
Centralized system will provide benefits for the items which
9.
have low demand variability

Your Answer:
are slow moving and have high demand variability
Correct Answer:
Decentralized system will provide benefits for the items which
10
.
are slow-moving
Your Answer:
are fast moving and have low demand variability
Correct Answer:

Operations MCQs

Transféré par

Informations du document

Copyright

Formats disponibles

Partager ce document

Partager ou intégrer le document

Options de partage

Avez-vous trouvé ce document utile ?

Ce contenu est-il inapproprié ?

Droits d'auteur :

Formats disponibles

Operations MCQs

Transféré par

Droits d'auteur :

Formats disponibles

1.

Decisions which are primarily focused on design activities are

No, that's not correct.

A possible move to commodity standardisation will occur at

Yes, that's correct.

During the decline stage of the productservice life cycle, the

No, that's not correct.

Market needs are largely met by which stage of the product

No, thats not correct. Market needs start to be fulfilled

For corporate banking, which of the following are likely to be

Yes, that's correct.

Things which directly and significantly contribute to gaining

No, that's not correct.

The key virtues required for shaping strategy from the

Yes, that's correct.

Another term for the bottom up perspective is the concept

No, thats not correct.

The operations, marketing, productservice development

No, thats not correct.

Decisions about what types of business the group wants to

Yes, that's correct.

Which of the following is true of the relationship between the

No, that's not correct.

The set of specific decisions and actions which shape the

No, that's not correct.

Which of the following decisions is NOT usually related to

Yes, that's correct.

Which of the following performance objectives are key to

No, that's not correct.

A model for comparing the gap between market

No, that's not correct.

Which of the following questions do NOT relate to structural

Yes, that's correct.

Decisions that influence the workforce organisation, planning

No, that's not correct.

A small translation company uses an informal network of

Yes, that's correct.

The operations resources perspective is based on which

No, that's not correct.

Which of the following is NOT true of the growth stage of the

Yes, that's correct.

A technique that analyses all the production inputs, use of a

Yes, that's correct.

In relation to retail banking, which of the following

No, that's not correct.

Giordanos operations strategy is most closely linked with

No, that's not correct.

A key strategic decision would not include:

How to manage relationships with

No, that's not correct.

Which of the following is a common feature of operations

No, that's not correct.

In the introduction stage of the product/service life cycle the

No, that's not correct.

Which of the following decisions is normally addressed in an

Incorrect. Try again.

In the growth stage of the product/service life cycle the

Speed, Dependability and Quality.

No, that's not correct.

Which of the following is NOT an example of a supply side

Yes, that's correct. This is a demand side influence.

Which of the following is an example of a supply side

No, that's not correct.

An advantage of a capacity lagging strategy is that: