1.

How many levels of complexity can you identify

in Schiphols baggage conveyor network?

There are four layers of complexity each of them is intermingled with others. The layers are
given as below:
1. The first level of complexity with Schiphols baggage conveyors network is where the
bags are moved from check in area to departure gate. There was less coordination
between software and hardware levels (e.g. conveyor belts, scanners, security
checkers, etc.)
2. The second level of complexity is at the level where the bags are moved gate to gate
the place where the bag are handled by human support and aid the work (e.g. human
baggage handlers) and also human-to-human relations (e.g. security officer with
conveyor technician).
3. Third level of complexity is at movement of the bogs from the arrival gate to the
baggage claim where owner claim their bags from the security officers and conveyor
technician.
4. The fourth and last level of complexity is to plan and control peripheral Hardwar and
software handling area where the conveyor network is large and intricate.

2.What are the management, organization, and

technology components of Schiphols baggage
conveyor network?

1. Setting the goal: right bag must be at the right place on right time
2. Allocating human resources: in every level of conveyor there must be available human
resources to control, manage and handle the bags.
3. Allocating financial resources like they have invested over 1billinon in last 10 years
4. New product development such they are going to introduce new baggage handling and
controlling system to handle huge bags in every year.
5. Try to introduce new service offering and technology to give better services
Organizational components:
Like every organization in Schiphols baggage conveyors network is made up of different
department. Each department contributes to the running of the business. The most common
departments are:

Marketing & Sales

Finance

Human resource

Information Technology departments

Production Department

Technological Components
Technological components of Schiphols baggage conveyors network consists of Destination
Coded Vehicles (DCVs), Automatic Bar Code Scanner, Radio Frequency Identification Tags,
and High Tech Conveyer Sorting Machine.
What is the problem that Schiphol is trying to solve? Discuss the business impact of this
problem?
The problem they are trying to solve is the mishandling of baggage in Schiphols baggage
conveyors network. They are trying to increase efficiency of their baggage handling system
network. There is huge business impact of this mishandling of baggage in their baggage
conveyors network such as loss of $2.5 billion for industry with annually affect 51 million
passenger travelling through this airport.
Think of the data that the network uses. What kinds of management reports can be
generated from that data?
Data items of circulating across Schipol Conveyor Network comprise of four items are
scheduling data; hit/failure reports; delays; usage information. All of this data was designed
to allow plotting of cost-per-baggage reduction progressions